{"metadata":{"transaction_key":"deprecated","request_id":"01a0c260-46d8-7bf1-8544-f6383929e6e9","sha256":"47636e2978fb8b4f7a2f070ef2faea1309cb78fee54f3205033d28a8b600eab5","created":"2026-09-21T05:11:26.532Z","duration":583.7039,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1368,"output_tokens":89},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1517,"output_tokens":1520},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1517,"output_tokens":124}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. My name is Mary, and I'm calling from Airtel account department. I'm just following up regarding that you got that was filed for disconnection request. Hello, Yang? Yes. Hi, Yang. My name is Mary, and I'm calling from Airtel. How are you today? That's good. That's good, sir. So, yeah, we have we actually received your ticket requesting for a cancellation. Before we proceed, I just have some few questions if that will be fine for you. Thank you so much. For account security, could you verify, please, your date of birth on the account? Thank you so much. How about your identification number? It's it's it's any number that is printed on your ID, either your license driver's license, your passport. Yeah. We can try it. Mhmm. Thank you so much. One moment. Please hold in. Thank you so much for verifying your identification. Now I have fully accessed on your account. If I may ask, what prompted your cancellation, Yang? I will think I mean, that's good to hear. Would it be your new apartment? Would it be your new apartment, or would you be renting? Yeah. Okay. Because instead of canceling your account, you know, we all we also can do transferring your network to your new apartment. So if you could provide me your service add or new address, we can go ahead and check which network is service serviceable to your area. Well, we don't have, Opticom. However, have you already visited the, your new address? Because, no apartment or some areas or address has no, Internet connection yet, or it's still inactive? So it's embedded with OptiCom network. Correct? Just give me one second. Just for documentation. Thank you so much for your patience. And is the Internet Opticom is already up and working? Is it already active? Mhmm. Okay. If I meant if you were able to compare the cost between your our prices and the OptiComm. I just want to make sure that you're getting the best prices with the plan you in your household usage. I'm sorry? If that's the case, then would you like to still I mean, to provide me the service address? Maybe we could still, you know, compare those prices if we are offering, cheaper price with, the same plan so that we can also verify and check which, network is serviceable to your address. I can give you a callback. Okay. Got it. No worries. Uh-huh. Okay. So since you requested so you requested to cancel your network by October 16. Correct? Okay. So for this one, Yang, we actually follow the thirty day disconnection to you. So if you wish to disconnect your service October 16, your disconnection date would be November 16. So mhmm. So by October, you will still receive a billing statement for October 1 to or invoice for October one to thirty one and another invoice covering the November one to sixteenth. Mhmm. Yeah. Be since the request was October 16 November 16. I mean, yeah, November sixteenth will be the thirtieth day. But if you wish, since you yeah. Since you request to disconnect the service by October '16 okay. No worries. Yeah. No worries. We can still accommodate that, Yang Ma. For this one, if you request for cancellation today, the thirtieth day would be October 21. So yeah, so by October, you will be receiving an invoice from October one to twenty first. Okay. For us to disconnect the service, the invoice should be settled on or before the twin the due date, which is October 11. Okay? I'll take note everything on your account. Yeah. You will only receive an invoice by next month for October 1 to October 21 since you wish to cancel and have it disconnect I mean, since you called since you made the call today. Yes. Alright. So I think we're now all set. I have here everything note on your account. Is there anything else I can help you with? No. Thank you so much for your time, young man. We really appreciate your doing business with us. And congratulations on your new apartment. Thank you. 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My name is Mary, and I'm calling from Airtel account department. I'm just following up regarding that you got that was filed for disconnection request. Hello, Yang? Yes.\n\nHi, Yang. My name is Mary, and I'm calling from Airtel. How are you today? That's good. That's good, sir.\n\nSo, yeah, we have we actually received your ticket requesting for a cancellation. Before we proceed, I just have some few questions if that will be fine for you. Thank you so much. For account security, could you verify, please, your date of birth on the account? Thank you so much.\n\nHow about your identification number? It's it's it's any number that is printed on your ID, either your license driver's license, your passport. Yeah. We can try it. Mhmm.\n\nThank you so much. One moment. Please hold in. Thank you so much for verifying your identification. Now I have fully accessed on your account.\n\nIf I may ask, what prompted your cancellation, Yang? I will think I mean, that's good to hear. Would it be your new apartment? Would it be your new apartment, or would you be renting? Yeah.\n\nOkay. Because instead of canceling your account, you know, we all we also can do transferring your network to your new apartment. So if you could provide me your service add or new address, we can go ahead and check which network is service serviceable to your area. Well, we don't have, Opticom. However, have you already visited the, your new address?\n\nBecause, no apartment or some areas or address has no, Internet connection yet, or it's still inactive? So it's embedded with OptiCom network. Correct? Just give me one second. Just for documentation.\n\nThank you so much for your patience. And is the Internet Opticom is already up and working? Is it already active? Mhmm. Okay.\n\nIf I meant if you were able to compare the cost between your our prices and the OptiComm. I just want to make sure that you're getting the best prices with the plan you in your household usage. I'm sorry? If that's the case, then would you like to still I mean, to provide me the service address? Maybe we could still, you know, compare those prices if we are offering, cheaper price with, the same plan so that we can also verify and check which, network is serviceable to your address.\n\nI can give you a callback. Okay. Got it. No worries. Uh-huh.\n\nOkay. So since you requested so you requested to cancel your network by October 16. Correct? Okay. So for this one, Yang, we actually follow the thirty day disconnection to you.\n\nSo if you wish to disconnect your service October 16, your disconnection date would be November 16. So mhmm. So by October, you will still receive a billing statement for October 1 to or invoice for October one to thirty one and another invoice covering the November one to sixteenth. Mhmm. Yeah.\n\nBe since the request was October 16 November 16. I mean, yeah, November sixteenth will be the thirtieth day. But if you wish, since you yeah. Since you request to disconnect the service by October '16 okay. No worries.\n\nYeah. No worries. We can still accommodate that, Yang Ma. For this one, if you request for cancellation today, the thirtieth day would be October 21. So yeah, so by October, you will be receiving an invoice from October one to twenty first.\n\nOkay. For us to disconnect the service, the invoice should be settled on or before the twin the due date, which is October 11. Okay? I'll take note everything on your account. Yeah.\n\nYou will only receive an invoice by next month for October 1 to October 21 since you wish to cancel and have it disconnect I mean, since you called since you made the call today. Yes. Alright. So I think we're now all set. I have here everything note on your account.\n\nIs there anything else I can help you with? No. Thank you so much for your time, young man. We really appreciate your doing business with us. And congratulations on your new apartment.\n\nThank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":8.8,"end":9.2,"sentiment":"neutral","sentiment_score":-0.00299704447388649},{"text":"My name is Mary, and I'm calling from Airtel account department.","start":9.2,"end":13.059999,"sentiment":"neutral","sentiment_score":0.0010243313683366234},{"text":"I'm just following up regarding that you got that was filed for disconnection request.","start":13.36,"end":19.305,"sentiment":"neutral","sentiment_score":-0.022709331342152188},{"text":"Hello, Yang?","start":30.6,"end":32.260002,"sentiment":"neutral","sentiment_score":0.02046394534409046},{"text":"Yes.","start":32.920002,"end":33.24,"sentiment":"neutral","sentiment_score":0.041362226009368896}],"sentiment":"neutral","sentiment_score":-0.007840342121198773,"num_words":29,"start":8.8,"end":33.24},{"sentences":[{"text":"Hi, Yang.","start":33.24,"end":33.72,"sentiment":"neutral","sentiment_score":0.0496138371527195},{"text":"My name is Mary, and I'm calling from Airtel.","start":33.72,"end":36.14,"sentiment":"neutral","sentiment_score":0.046938210311863154},{"text":"How are you today?","start":36.68,"end":38.06,"sentiment":"neutral","sentiment_score":0.10218129307031631},{"text":"That's good.","start":40.52,"end":41.0,"sentiment":"positive","sentiment_score":0.5503180027008057},{"text":"That's good, sir.","start":41.0,"end":41.8,"sentiment":"positive","sentiment_score":0.5111070871353149}],"sentiment":"neutral","sentiment_score":0.17821770031005144,"num_words":20,"start":33.24,"end":41.8},{"sentences":[{"text":"So, yeah, we have we actually received your ticket requesting for a cancellation.","start":41.8,"end":47.005,"sentiment":"neutral","sentiment_score":-0.055194962626466386},{"text":"Before we proceed, I just have some few questions if that will be fine for you.","start":47.225002,"end":52.525,"sentiment":"neutral","sentiment_score":0.03189258114434779},{"text":"Thank you so much.","start":52.745003,"end":53.885002,"sentiment":"neutral","sentiment_score":0.23940426111221313},{"text":"For account security, could you verify, please, your date of birth on the account?","start":54.505,"end":59.01,"sentiment":"neutral","sentiment_score":0.07807234568255288},{"text":"Thank you so much.","start":63.01,"end":63.809998,"sentiment":"neutral","sentiment_score":0.2947501242160797}],"sentiment":"neutral","sentiment_score":0.05926229735361595,"num_words":51,"start":41.8,"end":63.809998},{"sentences":[{"text":"How about your identification number?","start":63.809998,"end":65.909996,"sentiment":"neutral","sentiment_score":0.06065348759293556},{"text":"It's it's it's any number that is printed on your ID, either your license driver's license, your passport.","start":67.09,"end":84.625,"sentiment":"neutral","sentiment_score":0.010788223622108085},{"text":"Yeah.","start":104.385,"end":104.785,"sentiment":"neutral","sentiment_score":0.02620556950569153},{"text":"We can try it.","start":104.785,"end":105.845,"sentiment":"neutral","sentiment_score":0.01922843768261373},{"text":"Mhmm.","start":113.44,"end":113.94,"sentiment":"neutral","sentiment_score":-0.010666707530617714}],"sentiment":"neutral","sentiment_score":0.02034165778855697,"num_words":29,"start":63.809998,"end":113.94},{"sentences":[{"text":"Thank you so much.","start":119.04,"end":119.92,"sentiment":"neutral","sentiment_score":0.2090585194528103},{"text":"One moment.","start":119.92,"end":120.479996,"sentiment":"neutral","sentiment_score":0.0746493712067604},{"text":"Please hold in.","start":120.479996,"end":121.38,"sentiment":"neutral","sentiment_score":0.016880700985590618},{"text":"Thank you so much for verifying your identification.","start":136.99501,"end":139.255,"sentiment":"neutral","sentiment_score":0.19889048673212528},{"text":"Now I have fully accessed on your account.","start":139.63501,"end":141.975,"sentiment":"neutral","sentiment_score":0.12259037606418133}],"sentiment":"neutral","sentiment_score":0.14432087302207947,"num_words":25,"start":119.04,"end":141.975},{"sentences":[{"text":"If I may ask, what prompted your cancellation, Yang?","start":142.97,"end":146.67,"sentiment":"neutral","sentiment_score":-0.00409081805911329},{"text":"I will think I mean, that's good to hear.","start":151.13,"end":153.95,"sentiment":"neutral","sentiment_score":0.030438186393843755},{"text":"Would it be your new apartment?","start":154.01,"end":155.31,"sentiment":"neutral","sentiment_score":-0.03069780332346757},{"text":"Would it be your new apartment, or would you be renting?","start":158.705,"end":164.405,"sentiment":"neutral","sentiment_score":-0.037641816179860725},{"text":"Yeah.","start":171.82,"end":172.32,"sentiment":"neutral","sentiment_score":0.04289561510086059}],"sentiment":"neutral","sentiment_score":-0.008839579661273293,"num_words":36,"start":142.97,"end":172.32},{"sentences":[{"text":"Okay.","start":172.38,"end":172.88,"sentiment":"neutral","sentiment_score":0.04738539457321167},{"text":"Because instead of canceling your account, you know, we all we also can do transferring your network to your new apartment.","start":173.90001,"end":183.44,"sentiment":"neutral","sentiment_score":0.02707044780254364},{"text":"So if you could provide me your service add or new address, we can go ahead and check which network is service serviceable to your area.","start":183.5,"end":192.76501,"sentiment":"neutral","sentiment_score":0.045376329843957834},{"text":"Well, we don't have, Opticom.","start":206.36,"end":209.42,"sentiment":"neutral","sentiment_score":-0.07483596950769425},{"text":"However, have you already visited the, your new address?","start":209.48001,"end":214.27501,"sentiment":"neutral","sentiment_score":-0.06250782517923249}],"sentiment":"neutral","sentiment_score":0.013853211293838198,"num_words":62,"start":172.38,"end":214.27501},{"sentences":[{"text":"Because, no apartment or some areas or address has no, Internet connection yet, or it's still inactive?","start":214.27501,"end":224.64,"sentiment":"neutral","sentiment_score":-0.12997077120577588},{"text":"So it's embedded with OptiCom network.","start":238.43501,"end":241.41501,"sentiment":"neutral","sentiment_score":0.02770095504820347},{"text":"Correct?","start":241.55501,"end":242.05501,"sentiment":"neutral","sentiment_score":0.0463382750749588},{"text":"Just give me one second.","start":247.235,"end":248.535,"sentiment":"neutral","sentiment_score":0.016649569012224676},{"text":"Just for documentation.","start":249.07501,"end":253.18999,"sentiment":"neutral","sentiment_score":0.002708371418217818}],"sentiment":"neutral","sentiment_score":-0.0595495670568198,"num_words":32,"start":214.27501,"end":253.18999},{"sentences":[{"text":"Thank you so much for your patience.","start":255.25,"end":256.94998,"sentiment":"positive","sentiment_score":0.41674080916813444},{"text":"And is the Internet Opticom is already up and working?","start":293.845,"end":297.04498,"sentiment":"neutral","sentiment_score":0.13429513722658157},{"text":"Is it already active?","start":297.04498,"end":298.345,"sentiment":"neutral","sentiment_score":0.03004197869449854},{"text":"Mhmm.","start":302.4,"end":302.9,"sentiment":"neutral","sentiment_score":-0.01623404398560524},{"text":"Okay.","start":315.61502,"end":316.11502,"sentiment":"neutral","sentiment_score":0.022810664027929303}],"sentiment":"neutral","sentiment_score":0.19073398135926412,"num_words":23,"start":255.25,"end":316.11502},{"sentences":[{"text":"If I meant if you were able to compare the cost between your our prices and the OptiComm.","start":316.415,"end":323.155,"sentiment":"neutral","sentiment_score":0.039391392221053444},{"text":"I just want to make sure that you're getting the best prices with the plan you in your household usage.","start":323.535,"end":332.31,"sentiment":"neutral","sentiment_score":0.13607548419386148},{"text":"I'm sorry?","start":338.53,"end":339.27,"sentiment":"neutral","sentiment_score":-0.14765865355730057},{"text":"If that's the case, then would you like to still I mean, to provide me the service address?","start":348.03497,"end":353.895,"sentiment":"neutral","sentiment_score":-0.055734370110763445},{"text":"Maybe we could still, you know, compare those prices if we are offering, cheaper price with, the same plan so that we can also verify and check which, network is serviceable to your address.","start":354.28,"end":368.3,"sentiment":"neutral","sentiment_score":-0.0017162115477463778}],"sentiment":"neutral","sentiment_score":0.022539865023092083,"num_words":92,"start":316.415,"end":368.3},{"sentences":[{"text":"I can give you a callback.","start":368.785,"end":370.08502,"sentiment":"neutral","sentiment_score":-0.113249817242225},{"text":"Okay.","start":375.345,"end":375.745,"sentiment":"neutral","sentiment_score":-0.01380896382033825},{"text":"Got it.","start":375.745,"end":376.14502,"sentiment":"neutral","sentiment_score":-0.004014937207102775},{"text":"No worries.","start":376.14502,"end":376.80502,"sentiment":"neutral","sentiment_score":-0.01376789528876543},{"text":"Uh-huh.","start":378.70502,"end":378.785,"sentiment":"neutral","sentiment_score":-0.03110451065003872}],"sentiment":"neutral","sentiment_score":-0.06333150357628863,"num_words":12,"start":368.785,"end":378.785},{"sentences":[{"text":"Okay.","start":378.785,"end":379.105,"sentiment":"neutral","sentiment_score":-0.02203666605055332},{"text":"So since you requested so you requested to cancel your network by October 16.","start":379.105,"end":384.84,"sentiment":"neutral","sentiment_score":-0.06857801228761673},{"text":"Correct?","start":384.84,"end":385.34,"sentiment":"neutral","sentiment_score":-0.03473301976919174},{"text":"Okay.","start":387.0,"end":387.47998,"sentiment":"neutral","sentiment_score":-0.006586194038391113},{"text":"So for this one, Yang, we actually follow the thirty day disconnection to you.","start":387.47998,"end":392.36,"sentiment":"neutral","sentiment_score":0.0012717865673559053}],"sentiment":"neutral","sentiment_score":-0.03244009806263831,"num_words":31,"start":378.785,"end":392.36},{"sentences":[{"text":"So if you wish to disconnect your service October 16, your disconnection date would be November 16.","start":392.36,"end":399.58,"sentiment":"neutral","sentiment_score":-0.006020660676500376},{"text":"So mhmm.","start":400.215,"end":402.39502,"sentiment":"neutral","sentiment_score":0.011344564147293568},{"text":"So by October, you will still receive a billing statement for October 1 to or invoice for October one to thirty one and another invoice covering the November one to sixteenth.","start":402.61502,"end":419.83,"sentiment":"neutral","sentiment_score":0.034664198876388615},{"text":"Mhmm.","start":426.065,"end":426.565,"sentiment":"neutral","sentiment_score":-0.0448533408343792},{"text":"Yeah.","start":435.42502,"end":435.825,"sentiment":"neutral","sentiment_score":-0.02045339345932007}],"sentiment":"neutral","sentiment_score":0.017877333224392854,"num_words":52,"start":392.36,"end":435.825},{"sentences":[{"text":"Be since the request was October 16 November 16.","start":435.825,"end":439.925,"sentiment":"neutral","sentiment_score":-0.0186666761421495},{"text":"I mean, yeah, November sixteenth will be the thirtieth day.","start":440.24,"end":443.06,"sentiment":"neutral","sentiment_score":-0.004682422429323196},{"text":"But if you wish, since you yeah.","start":443.12,"end":453.38,"sentiment":"neutral","sentiment_score":-0.03325365590197699},{"text":"Since you request to disconnect the service by October '16 okay.","start":460.575,"end":470.335,"sentiment":"neutral","sentiment_score":-0.062397270717404106},{"text":"No worries.","start":470.335,"end":471.06,"sentiment":"neutral","sentiment_score":-0.12738118693232536}],"sentiment":"neutral","sentiment_score":-0.03560851929852596,"num_words":39,"start":435.825,"end":471.06},{"sentences":[{"text":"Yeah.","start":471.62,"end":471.94,"sentiment":"neutral","sentiment_score":-0.03748362511396408},{"text":"No worries.","start":471.94,"end":472.41998,"sentiment":"neutral","sentiment_score":-0.00780732836574316},{"text":"We can still accommodate that, Yang Ma.","start":472.41998,"end":474.76,"sentiment":"neutral","sentiment_score":0.07848176040819713},{"text":"For this one, if you request for cancellation today, the thirtieth day would be October 21.","start":475.06,"end":482.28,"sentiment":"neutral","sentiment_score":0.02246857702266425},{"text":"So yeah, so by October, you will be receiving an invoice from October one to twenty first.","start":483.13998,"end":493.045,"sentiment":"neutral","sentiment_score":0.04527161741519675}],"sentiment":"neutral","sentiment_score":0.03779973882402098,"num_words":43,"start":471.62,"end":493.045},{"sentences":[{"text":"Okay.","start":496.385,"end":496.86,"sentiment":"neutral","sentiment_score":0.0748811811208725},{"text":"For us to disconnect the service, the invoice should be settled on or before the twin the due date, which is October 11.","start":497.02,"end":505.57996,"sentiment":"neutral","sentiment_score":0.03932815069413703},{"text":"Okay?","start":505.58,"end":506.08,"sentiment":"neutral","sentiment_score":0.023863721638917923},{"text":"I'll take note everything on your account.","start":506.21997,"end":508.24,"sentiment":"neutral","sentiment_score":0.012228024059108325},{"text":"Yeah.","start":522.295,"end":522.795,"sentiment":"neutral","sentiment_score":-0.01345991250127554}],"sentiment":"neutral","sentiment_score":0.03258874620113409,"num_words":33,"start":496.385,"end":522.795},{"sentences":[{"text":"You will only receive an invoice by next month for October 1 to October 21 since you wish to cancel and have it disconnect I mean, since you called since you made the call today.","start":523.575,"end":537.32,"sentiment":"neutral","sentiment_score":-0.028000944054552487},{"text":"Yes.","start":547.955,"end":548.455,"sentiment":"neutral","sentiment_score":0.07441025227308273},{"text":"Alright.","start":553.98004,"end":554.38,"sentiment":"neutral","sentiment_score":0.16954843699932098},{"text":"So I think we're now all set.","start":554.38,"end":556.08,"sentiment":"neutral","sentiment_score":0.301628834434918},{"text":"I have here everything note on your account.","start":557.5,"end":560.94,"sentiment":"neutral","sentiment_score":0.19056332297623158}],"sentiment":"neutral","sentiment_score":0.055766039850333564,"num_words":52,"start":523.575,"end":560.94},{"sentences":[{"text":"Is there anything else I can help you with?","start":560.94,"end":562.80005,"sentiment":"neutral","sentiment_score":0.15451301799880135},{"text":"No.","start":566.135,"end":566.375,"sentiment":"neutral","sentiment_score":0.19711527228355408},{"text":"Thank you so much for your time, young man.","start":566.375,"end":568.295,"sentiment":"positive","sentiment_score":0.49231305718421936},{"text":"We really appreciate your doing business with us.","start":568.295,"end":571.91504,"sentiment":"positive","sentiment_score":0.6680824160575867},{"text":"And congratulations on your new apartment.","start":572.055,"end":577.435,"sentiment":"positive","sentiment_score":0.6817851861317953}],"sentiment":"positive","sentiment_score":0.46830061800552136,"num_words":33,"start":560.94,"end":577.435},{"sentences":[{"text":"Thank you.","start":580.08887,"end":580.64886,"sentiment":"positive","sentiment_score":0.3927158862352371},{"text":"Bye bye.","start":580.64886,"end":581.3889,"sentiment":"neutral","sentiment_score":0.0873943381011486}],"sentiment":"neutral","sentiment_score":0.24005511216819286,"num_words":4,"start":580.08887,"end":581.3889}]}}]},{"alternatives":[{"transcript":"Hi. I'm call assist by Google recording this call for the person you're trying to reach. Can you say what you're calling about? Thanks. Connecting you now. Hello? Yep. Yep. Doing well. Thanks. Yeah. Yeah. Sure. Yes. Yes. 10/07/1987. Oh, what number would that be? Let me have a look. Okay. I'll try driver's license number maybe. Yeah. I don't know which because because I don't know I don't know if it's still the same driver's license. But right now, the license number is 21006964. I'm just moving out. Sorry? Yeah. Yeah. Yeah. You mean the new apartment? Yeah. Yeah. Yeah. I think that's okay because they are the new apartment is with Opticon. I don't know if you provide services for that network. Yeah. But it's it's it's it's yeah. It's only OptiCom because it's in everything is embedded. So the Internet for the apartment complex is is just go through OptiCom. There is no other options there. Yes. Yes. Yes. I I I don't know yet. Yeah. There's nothing connected just yet. It's not connected. I mean, I don't know what I'm going to pay. I just wanna cancel this one. But but I just want cancer right now. That's all I want. Yes. Yeah. Okay. Why is that? Because I'm I'm I'm requesting now. So thirty days, it will be October 21. Right? Why I'm paying until November? Yeah. Wait. Wait. Wait. Wait. Wait. I I want to cancel I'm not today is not October. Right? So for thirty days from now, it's still in October. Why I'm paying until November? Yeah. But I'm requesting I'm requesting today. I'm not requesting on October 16. Right? That doesn't make any sense. Yes. Sure. Yeah. Yeah. Yeah. Okay. That's fine. Yeah. That makes sense. Okay. Yeah. So, yeah, so so the last bill will, I assume it will still come in November, but it only covers October 1 to October 21. Right? Because that's thirty days from now. Okay. Yep. Yeah. I can still use my Internet until the October 16. Right? My Internet connection is still up. Is that the case? Okay. That's all for today. Thank you for your help. 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I'm call assist by Google recording this call for the person you're trying to reach. Can you say what you're calling about? Thanks. Connecting you now.\n\nHello? Yep. Yep. Doing well. Thanks.\n\nYeah. Yeah. Sure. Yes. Yes.\n\n10/07/1987. Oh, what number would that be? Let me have a look. Okay. I'll try driver's license number maybe.\n\nYeah. I don't know which because because I don't know I don't know if it's still the same driver's license. But right now, the license number is 21006964. I'm just moving out. Sorry?\n\nYeah. Yeah. Yeah. You mean the new apartment? Yeah.\n\nYeah. Yeah. I think that's okay because they are the new apartment is with Opticon. I don't know if you provide services for that network. Yeah.\n\nBut it's it's it's it's yeah. It's only OptiCom because it's in everything is embedded. So the Internet for the apartment complex is is just go through OptiCom. There is no other options there. Yes.\n\nYes. Yes. I I I don't know yet. Yeah. There's nothing connected just yet.\n\nIt's not connected. I mean, I don't know what I'm going to pay. I just wanna cancel this one. But but I just want cancer right now. That's all I want.\n\nYes. Yeah. Okay. Why is that? Because I'm I'm I'm requesting now.\n\nSo thirty days, it will be October 21. Right? Why I'm paying until November? Yeah. Wait.\n\nWait. Wait. Wait. Wait. I I want to cancel I'm not today is not October.\n\nRight? So for thirty days from now, it's still in October. Why I'm paying until November? Yeah. But I'm requesting I'm requesting today.\n\nI'm not requesting on October 16. Right? That doesn't make any sense. Yes. Sure.\n\nYeah. Yeah. Yeah. Okay. That's fine.\n\nYeah. That makes sense. Okay. Yeah. So, yeah, so so the last bill will, I assume it will still come in November, but it only covers October 1 to October 21.\n\nRight? Because that's thirty days from now. Okay. Yep. Yeah.\n\nI can still use my Internet until the October 16. Right? My Internet connection is still up. Is that the case? Okay.\n\nThat's all for today. Thank you for your help. Okay. Thank you very much. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.010176420211791992},{"text":"I'm call assist by Google recording this call for the person you're trying to reach.","start":1.4399999,"end":5.54,"sentiment":"neutral","sentiment_score":0.0015534009784460069},{"text":"Can you say what you're calling about?","start":5.68,"end":7.3799996,"sentiment":"neutral","sentiment_score":-0.007122376867170844},{"text":"Thanks.","start":23.935001,"end":24.435001,"sentiment":"neutral","sentiment_score":0.1997992098331451},{"text":"Connecting you 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what number would that be?","start":71.895,"end":73.515,"sentiment":"neutral","sentiment_score":0.006176413347323735},{"text":"Let me have a look.","start":86.97,"end":88.35,"sentiment":"neutral","sentiment_score":0.006964172795414924},{"text":"Okay.","start":98.165,"end":98.665,"sentiment":"neutral","sentiment_score":0.00412331335246563},{"text":"I'll try driver's license number maybe.","start":98.725006,"end":103.465004,"sentiment":"neutral","sentiment_score":-0.003284140198957175}],"sentiment":"neutral","sentiment_score":0.004037157283164561,"num_words":19,"start":59.960003,"end":103.465004},{"sentences":[{"text":"Yeah.","start":106.805,"end":107.045006,"sentiment":"neutral","sentiment_score":-0.014915312640368938},{"text":"I don't know which because because I don't know I don't know if it's still the same driver's license.","start":107.045006,"end":112.345,"sentiment":"neutral","sentiment_score":-0.07188486915669944},{"text":"But right now, the license number is 21006964.","start":113.310005,"end":118.53,"sentiment":"neutral","sentiment_score":-0.00965631240978837},{"text":"I'm just moving out.","start":147.26999,"end":148.65,"sentiment":"neutral","sentiment_score":-0.04810154438018799},{"text":"Sorry?","start":157.205,"end":157.705,"sentiment":"neutral","sentiment_score":-0.047463059425354}],"sentiment":"neutral","sentiment_score":-0.05144992614672943,"num_words":33,"start":106.805,"end":157.705},{"sentences":[{"text":"Yeah.","start":168.76,"end":169.0,"sentiment":"neutral","sentiment_score":0.012719417922198772},{"text":"Yeah.","start":169.0,"end":169.16,"sentiment":"neutral","sentiment_score":0.013494739308953283},{"text":"Yeah.","start":169.16,"end":169.4,"sentiment":"neutral","sentiment_score":0.0069044651463627815},{"text":"You mean the new apartment?","start":169.4,"end":170.59999,"sentiment":"neutral","sentiment_score":-0.00675213411450386},{"text":"Yeah.","start":170.59999,"end":170.76,"sentiment":"neutral","sentiment_score":0.017475176602602005}],"sentiment":"neutral","sentiment_score":0.0018703476008441714,"num_words":9,"start":168.76,"end":170.76},{"sentences":[{"text":"Yeah.","start":170.76,"end":170.92,"sentiment":"neutral","sentiment_score":0.02779141440987587},{"text":"Yeah.","start":170.92,"end":171.42,"sentiment":"neutral","sentiment_score":0.035461291670799255},{"text":"I think that's okay because they are the new apartment is with Opticon.","start":194.75,"end":199.49,"sentiment":"neutral","sentiment_score":0.3331745438850843},{"text":"I don't know if you provide services for that network.","start":199.71,"end":202.69,"sentiment":"neutral","sentiment_score":-0.043898629024624825},{"text":"Yeah.","start":222.96,"end":223.20001,"sentiment":"neutral","sentiment_score":-0.04455229267477989}],"sentiment":"neutral","sentiment_score":0.1504224305256055,"num_words":26,"start":170.76,"end":223.20001},{"sentences":[{"text":"But it's it's it's it's yeah.","start":223.20001,"end":225.44,"sentiment":"neutral","sentiment_score":-0.08885130658745766},{"text":"It's only OptiCom because it's in everything is embedded.","start":225.44,"end":228.66,"sentiment":"neutral","sentiment_score":-0.03525704890489578},{"text":"So the Internet for the apartment complex is is just go through OptiCom.","start":228.72,"end":234.495,"sentiment":"neutral","sentiment_score":0.01826142971045696},{"text":"There is no other options there.","start":235.195,"end":236.975,"sentiment":"neutral","sentiment_score":-0.06530980082849662},{"text":"Yes.","start":240.955,"end":241.455,"sentiment":"neutral","sentiment_score":0.03728627413511276}],"sentiment":"neutral","sentiment_score":-0.027645577836249557,"num_words":35,"start":223.20001,"end":241.455},{"sentences":[{"text":"Yes.","start":242.315,"end":242.815,"sentiment":"neutral","sentiment_score":0.03286682814359665},{"text":"Yes.","start":254.20999,"end":254.70999,"sentiment":"neutral","sentiment_score":0.07395201921463013},{"text":"I I I don't know yet.","start":299.905,"end":301.525,"sentiment":"neutral","sentiment_score":-0.11106616382797559},{"text":"Yeah.","start":303.16998,"end":303.66998,"sentiment":"neutral","sentiment_score":0.00920533761382103},{"text":"There's nothing connected just yet.","start":333.79,"end":336.29,"sentiment":"neutral","sentiment_score":-0.18587031066417695}],"sentiment":"neutral","sentiment_score":-0.10569459652262074,"num_words":14,"start":242.315,"end":336.29},{"sentences":[{"text":"It's not connected.","start":340.35,"end":341.41,"sentiment":"neutral","sentiment_score":-0.2277835210164388},{"text":"I mean, I don't know what I'm going to pay.","start":342.07498,"end":344.235,"sentiment":"neutral","sentiment_score":-0.29308728128671646},{"text":"I just wanna cancel this one.","start":344.235,"end":346.07498,"sentiment":"neutral","sentiment_score":-0.27785369257132214},{"text":"But but I just want cancer right now.","start":346.07498,"end":373.11502,"sentiment":"neutral","sentiment_score":-0.29546780698001385},{"text":"That's all I want.","start":373.11502,"end":374.33502,"sentiment":"neutral","sentiment_score":-0.14890120178461075}],"sentiment":"neutral","sentiment_score":-0.2658287998168699,"num_words":31,"start":340.35,"end":374.33502},{"sentences":[{"text":"Yes.","start":384.98,"end":385.48,"sentiment":"neutral","sentiment_score":-0.005817923694849014},{"text":"Yeah.","start":400.255,"end":400.575,"sentiment":"neutral","sentiment_score":0.018536938354372975},{"text":"Okay.","start":400.575,"end":401.075,"sentiment":"neutral","sentiment_score":0.024468492716550827},{"text":"Why is that?","start":424.38,"end":425.18,"sentiment":"neutral","sentiment_score":-0.06581166386604309},{"text":"Because I'm I'm I'm requesting now.","start":425.18,"end":427.68,"sentiment":"neutral","sentiment_score":-0.052571678534150124}],"sentiment":"neutral","sentiment_score":-0.0396397962855796,"num_words":12,"start":384.98,"end":427.68},{"sentences":[{"text":"So thirty days, it will be October 21.","start":428.405,"end":432.485,"sentiment":"neutral","sentiment_score":-0.03779962798580527},{"text":"Right?","start":432.485,"end":432.725,"sentiment":"neutral","sentiment_score":-0.04267016053199768},{"text":"Why I'm paying until November?","start":432.725,"end":434.26498,"sentiment":"neutral","sentiment_score":-0.11973799765110016},{"text":"Yeah.","start":440.245,"end":440.745,"sentiment":"neutral","sentiment_score":-0.0042795659974217415},{"text":"Wait.","start":441.24,"end":441.74,"sentiment":"neutral","sentiment_score":-0.008404210209846497}],"sentiment":"neutral","sentiment_score":-0.059777559305075556,"num_words":16,"start":428.405,"end":441.74},{"sentences":[{"text":"Wait.","start":443.03998,"end":443.53998,"sentiment":"neutral","sentiment_score":-0.014923330396413805},{"text":"Wait.","start":444.84,"end":444.91998,"sentiment":"neutral","sentiment_score":-0.027677085250616074},{"text":"Wait.","start":444.91998,"end":445.0,"sentiment":"neutral","sentiment_score":-0.03866878151893616},{"text":"Wait.","start":445.0,"end":445.5,"sentiment":"neutral","sentiment_score":-0.058897316455841064},{"text":"I I want to cancel I'm not today is not October.","start":445.63998,"end":450.84,"sentiment":"neutral","sentiment_score":-0.13708784702149304}],"sentiment":"neutral","sentiment_score":-0.10987552205721537,"num_words":15,"start":443.03998,"end":450.84},{"sentences":[{"text":"Right?","start":450.84,"end":451.34,"sentiment":"neutral","sentiment_score":-0.07416331022977829},{"text":"So for thirty days from now, it's still in October.","start":453.815,"end":456.695,"sentiment":"neutral","sentiment_score":-0.07427421100437641},{"text":"Why I'm paying until November?","start":456.695,"end":458.155,"sentiment":"neutral","sentiment_score":-0.08828426599502563},{"text":"Yeah.","start":463.175,"end":463.415,"sentiment":"neutral","sentiment_score":-0.0279779639095068},{"text":"But I'm requesting I'm requesting today.","start":463.415,"end":465.815,"sentiment":"neutral","sentiment_score":-0.06666517506043117}],"sentiment":"neutral","sentiment_score":-0.07331720715307671,"num_words":23,"start":450.84,"end":465.815},{"sentences":[{"text":"I'm not requesting on October 16.","start":465.815,"end":469.05002,"sentiment":"neutral","sentiment_score":-0.17021099478006363},{"text":"Right?","start":469.59003,"end":469.67,"sentiment":"neutral","sentiment_score":-0.14036017656326294},{"text":"That doesn't make any sense.","start":469.67,"end":471.05002,"sentiment":"neutral","sentiment_score":-0.1645881325006485},{"text":"Yes.","start":483.335,"end":483.655,"sentiment":"neutral","sentiment_score":0.06307719647884369},{"text":"Sure.","start":483.655,"end":483.975,"sentiment":"neutral","sentiment_score":0.06698445975780487}],"sentiment":"neutral","sentiment_score":-0.13246465367930277,"num_words":14,"start":465.815,"end":483.975},{"sentences":[{"text":"Yeah.","start":483.975,"end":484.135,"sentiment":"neutral","sentiment_score":0.0580827072262764},{"text":"Yeah.","start":484.135,"end":484.635,"sentiment":"neutral","sentiment_score":0.06082380935549736},{"text":"Yeah.","start":488.135,"end":488.635,"sentiment":"neutral","sentiment_score":0.034826457500457764},{"text":"Okay.","start":493.655,"end":493.975,"sentiment":"neutral","sentiment_score":0.08929232507944107},{"text":"That's fine.","start":493.975,"end":494.45502,"sentiment":"neutral","sentiment_score":0.14126864075660706}],"sentiment":"neutral","sentiment_score":0.08759376344581445,"num_words":6,"start":483.975,"end":494.45502},{"sentences":[{"text":"Yeah.","start":494.45502,"end":494.775,"sentiment":"neutral","sentiment_score":0.15432164072990415},{"text":"That makes sense.","start":494.775,"end":495.755,"sentiment":"neutral","sentiment_score":0.1437978297472},{"text":"Okay.","start":506.44,"end":506.84003,"sentiment":"neutral","sentiment_score":0.010862814262509346},{"text":"Yeah.","start":506.84003,"end":507.34003,"sentiment":"neutral","sentiment_score":0.00997916329652071},{"text":"So, yeah, so so the last bill will, I assume it will still come in November, but it only covers October 1 to October 21.","start":507.56,"end":519.46497,"sentiment":"neutral","sentiment_score":-0.013998023606836796}],"sentiment":"neutral","sentiment_score":0.008277629592245626,"num_words":31,"start":494.45502,"end":519.46497},{"sentences":[{"text":"Right?","start":519.46497,"end":519.705,"sentiment":"neutral","sentiment_score":-0.0054312655702233315},{"text":"Because that's thirty days from now.","start":519.705,"end":521.805,"sentiment":"neutral","sentiment_score":-0.023327129272123177},{"text":"Okay.","start":531.96,"end":532.46,"sentiment":"neutral","sentiment_score":-0.03173842281103134},{"text":"Yep.","start":534.12,"end":534.62,"sentiment":"neutral","sentiment_score":-0.01514608971774578},{"text":"Yeah.","start":537.455,"end":537.955,"sentiment":"neutral","sentiment_score":0.02829131856560707}],"sentiment":"neutral","sentiment_score":-0.016398723516613246,"num_words":10,"start":519.46497,"end":537.955},{"sentences":[{"text":"I can still use my Internet until the October 16.","start":538.335,"end":544.335,"sentiment":"neutral","sentiment_score":0.0490614153444767},{"text":"Right?","start":544.335,"end":544.815,"sentiment":"neutral","sentiment_score":0.04259730875492096},{"text":"My Internet connection is still up.","start":544.815,"end":546.755,"sentiment":"neutral","sentiment_score":0.02827026726057132},{"text":"Is that the case?","start":547.055,"end":548.115,"sentiment":"neutral","sentiment_score":0.04082311037927866},{"text":"Okay.","start":548.815,"end":549.315,"sentiment":"neutral","sentiment_score":0.10195131599903108}],"sentiment":"neutral","sentiment_score":0.04400349196723916,"num_words":22,"start":538.335,"end":549.315},{"sentences":[{"text":"That's all for today.","start":563.44,"end":564.32,"sentiment":"neutral","sentiment_score":0.17593291774392128},{"text":"Thank you for your help.","start":564.32,"end":565.54004,"sentiment":"positive","sentiment_score":0.445763897895813},{"text":"Okay.","start":578.055,"end":578.375,"sentiment":"positive","sentiment_score":0.36222219467163086},{"text":"Thank you very much.","start":578.375,"end":579.33887,"sentiment":"positive","sentiment_score":0.5450165271759033},{"text":"Bye bye.","start":581.25885,"end":581.99884,"sentiment":"neutral","sentiment_score":0.01751529797911644}],"sentiment":"positive","sentiment_score":0.3443668787367642,"num_words":16,"start":563.44,"end":581.99884}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. I'm call assist by Google recording this call for the person you're trying to reach. Can you say what you're calling about?\n\nChannel 0: Hi. My name is Mary, and I'm calling from Airtel account department. I'm just following up regarding that you got that was filed for disconnection request.\n\nChannel 1: Thanks. Connecting you now. Hello?\n\nChannel 0: Hello,\n\nChannel 1: Yep.\n\nChannel 0: Yang? Yes. Hi, Yang. My name is Mary, and I'm calling from Airtel. How\n\nChannel 1: Yep.\n\nChannel 0: are you today?\n\nChannel 1: Doing well. Thanks.\n\nChannel 0: That's good. That's good, sir. So, yeah, we have we actually received your ticket requesting for a cancellation. Before we proceed, I just have some few questions if that\n\nChannel 1: Yeah.\n\nChannel 0: will\n\nChannel 1: Yeah.\n\nChannel 0: be\n\nChannel 1: Sure.\n\nChannel 0: fine for you.\n\nChannel 1: Yes.\n\nChannel 0: Thank\n\nChannel 1: Yes.\n\nChannel 0: you so much. For account security, could you verify, please, your date of birth on the account?\n\nChannel 1: 10/07/1987.\n\nChannel 0: Thank you so much. How about your identification number? It's it's\n\nChannel 1: Oh, what number would that be?\n\nChannel 0: it's any number that is printed on your ID, either your license driver's license, your passport.\n\nChannel 1: Let me have a look. Okay. I'll try driver's license number maybe.\n\nChannel 0: Yeah. We can try it.\n\nChannel 1: Yeah. I don't know which because because I don't know I don't know if it's still the same driver's license. But\n\nChannel 0: Mhmm.\n\nChannel 1: right now, the license number is 21006964.\n\nChannel 0: Thank you so much. One moment. Please hold in. Thank you so much for verifying your identification. Now I have fully accessed on your account.\n\nIf I may ask, what prompted your cancellation, Yang?\n\nChannel 1: I'm just moving out.\n\nChannel 0: I will think I mean, that's good to hear. Would it be your new apartment?\n\nChannel 1: Sorry?\n\nChannel 0: Would it be your new apartment, or would you be renting?\n\nChannel 1: Yeah. Yeah. Yeah. You mean the new apartment? Yeah.\n\nYeah. Yeah.\n\nChannel 0: Yeah. Okay. Because instead of canceling your account, you know, we all we also can do transferring your network to your new apartment. So if you could provide me your service add or new address, we can go ahead and check which network is service serviceable to your area.\n\nChannel 1: I think that's okay because they are the new apartment is with Opticon. I don't know if you provide services for that network.\n\nChannel 0: Well, we don't have, Opticom. However, have you already visited the, your new address? Because, no apartment or some areas or address has no, Internet connection yet,\n\nChannel 1: Yeah.\n\nChannel 0: or\n\nChannel 1: But it's\n\nChannel 0: it's\n\nChannel 1: it's\n\nChannel 0: still inactive?\n\nChannel 1: it's it's yeah. It's only OptiCom because it's in everything is embedded. So the Internet for the apartment complex is is just go through OptiCom. There is no other options there.\n\nChannel 0: So it's embedded with OptiCom network.\n\nChannel 1: Yes.\n\nChannel 0: Correct?\n\nChannel 1: Yes.\n\nChannel 0: Just give me one second. Just for documentation.\n\nChannel 1: Yes.\n\nChannel 0: Thank you so much for your patience. And is the Internet Opticom is already up and working? Is it already active?\n\nChannel 1: I I I don't know yet.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. If I meant if you were able to compare the cost between your our prices and the OptiComm. I just want to make sure that you're getting the best prices with the plan you in your household usage.\n\nChannel 1: There's nothing connected just yet.\n\nChannel 0: I'm sorry?\n\nChannel 1: It's not connected. I mean, I don't know what I'm going to pay. I just wanna cancel this one. But but\n\nChannel 0: If that's the case, then would you like to still I mean, to provide me the service address? Maybe we could still, you know, compare those prices if we are offering, cheaper price with, the same plan so that we can also verify and check which, network is serviceable to your address. I can give you a callback.\n\nChannel 1: I just want cancer right now. That's all I want.\n\nChannel 0: Okay. Got it. No worries. Uh-huh. Okay.\n\nSo since you requested so you requested to cancel your network by October 16. Correct?\n\nChannel 1: Yes.\n\nChannel 0: Okay. So for this one, Yang, we actually follow the thirty day disconnection to you. So if you wish to disconnect your service October 16, your disconnection date would be November 16. So\n\nChannel 1: Yeah. Okay.\n\nChannel 0: mhmm. So by October, you will still receive a billing statement for October 1 to or invoice for October one to thirty one and another invoice covering the November one to sixteenth.\n\nChannel 1: Why is that? Because I'm I'm\n\nChannel 0: Mhmm.\n\nChannel 1: I'm requesting now. So thirty days, it will be October 21. Right? Why I'm paying until November?\n\nChannel 0: Yeah. Be since the request was October 16 November 16. I\n\nChannel 1: Yeah.\n\nChannel 0: mean, yeah, November\n\nChannel 1: Wait.\n\nChannel 0: sixteenth will be the thirtieth day.\n\nChannel 1: Wait.\n\nChannel 0: But if you wish, since you\n\nChannel 1: Wait. Wait. Wait. I I want to cancel I'm not today is not October. Right?\n\nChannel 0: yeah.\n\nChannel 1: So for thirty days from now, it's still in October. Why I'm paying until November?\n\nChannel 0: Since you request to disconnect the service\n\nChannel 1: Yeah.\n\nChannel 0: by\n\nChannel 1: But\n\nChannel 0: October\n\nChannel 1: I'm requesting\n\nChannel 0: '16\n\nChannel 1: I'm requesting today. I'm not requesting on October 16. Right? That doesn't\n\nChannel 0: okay.\n\nChannel 1: make any\n\nChannel 0: No\n\nChannel 1: sense.\n\nChannel 0: worries. Yeah. No worries. We can still accommodate that, Yang Ma. For this one, if you request for cancellation today, the thirtieth day would be October 21.\n\nSo\n\nChannel 1: Yes. Sure. Yeah. Yeah.\n\nChannel 0: yeah, so by October, you will be\n\nChannel 1: Yeah.\n\nChannel 0: receiving an invoice from October one to twenty first.\n\nChannel 1: Okay. That's fine. Yeah. That makes sense.\n\nChannel 0: Okay. For us to disconnect the service, the invoice should be settled on or before the twin the due date, which is October 11. Okay? I'll take\n\nChannel 1: Okay.\n\nChannel 0: note\n\nChannel 1: Yeah.\n\nChannel 0: everything on\n\nChannel 1: So,\n\nChannel 0: your account.\n\nChannel 1: yeah, so so the last bill will, I assume it will still come in November, but it only covers October 1 to October 21. Right? Because that's thirty days from now.\n\nChannel 0: Yeah. You will only receive an invoice by next month for October 1 to October 21 since\n\nChannel 1: Okay.\n\nChannel 0: you wish to cancel and have it\n\nChannel 1: Yep.\n\nChannel 0: disconnect I mean, since you called since you made the call today.\n\nChannel 1: Yeah. I can still use my Internet until the October 16. Right? My Internet connection is still up. Is that the case?\n\nChannel 0: Yes.\n\nChannel 1: Okay.\n\nChannel 0: Alright. So I think we're now all set. I have here everything note on your account. Is there anything else I can help you with?\n\nChannel 1: That's all for today. Thank you for your help.\n\nChannel 0: No. Thank you so much for your time, young man. We really appreciate your doing business with us. And congratulations on your new apartment.\n\nChannel 1: Okay. Thank you very much.\n\nChannel 0: Thank you. Bye bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.010176420211791992},{"text":"I'm call assist by Google recording this call for the person you're trying to reach.","start":1.4399999,"end":5.54,"sentiment":"neutral","sentiment_score":0.0015534009784460069},{"text":"Can you say what you're calling about?","start":5.68,"end":7.3799996,"sentiment":"neutral","sentiment_score":-0.007122376867170844}],"sentiment":"neutral","sentiment_score":-0.000712139268770166,"channel":1,"num_words":23,"start":1.04,"end":7.3799996},{"sentences":[{"text":"Hi.","start":8.8,"end":9.2,"sentiment":"neutral","sentiment_score":-0.00299704447388649},{"text":"My name is Mary, and I'm calling from Airtel account department.","start":9.2,"end":13.059999,"sentiment":"neutral","sentiment_score":0.0010243313683366234},{"text":"I'm just following up regarding that you got that was filed for disconnection request.","start":13.36,"end":19.305,"sentiment":"neutral","sentiment_score":-0.022709331342152188}],"sentiment":"neutral","sentiment_score":-0.011910001469704393,"channel":0,"num_words":26,"start":8.8,"end":19.305},{"sentences":[{"text":"Thanks.","start":23.935001,"end":24.435001,"sentiment":"neutral","sentiment_score":0.1997992098331451},{"text":"Connecting you now.","start":25.055,"end":26.275,"sentiment":"neutral","sentiment_score":0.08697274327278137},{"text":"Hello?","start":28.39,"end":28.89,"sentiment":"neutral","sentiment_score":0.030646895989775658}],"sentiment":"neutral","sentiment_score":0.09827286712825298,"channel":1,"num_words":5,"start":23.935001,"end":28.89},{"sentences":[{"text":"Hello,","start":30.6,"end":31.1,"sentiment":"neutral","sentiment_score":0.019616223871707916}],"sentiment":"neutral","sentiment_score":0.019616223871707916,"channel":0,"num_words":1,"start":30.6,"end":31.1},{"sentences":[{"text":"Yep.","start":31.67,"end":32.17,"sentiment":"neutral","sentiment_score":0.01971280947327614}],"sentiment":"neutral","sentiment_score":0.01971280947327614,"channel":1,"num_words":1,"start":31.67,"end":32.17},{"sentences":[{"text":"Yang?","start":31.760002,"end":32.260002,"sentiment":"neutral","sentiment_score":0.021311666816473007},{"text":"Yes.","start":32.920002,"end":33.24,"sentiment":"neutral","sentiment_score":0.041362226009368896},{"text":"Hi, Yang.","start":33.24,"end":33.72,"sentiment":"neutral","sentiment_score":0.0496138371527195},{"text":"My name is Mary, and I'm calling from Airtel.","start":33.72,"end":36.14,"sentiment":"neutral","sentiment_score":0.046938210311863154},{"text":"How","start":36.68,"end":37.08,"sentiment":"neutral","sentiment_score":0.08187994360923767}],"sentiment":"neutral","sentiment_score":0.04758752882480621,"channel":0,"num_words":14,"start":31.760002,"end":37.08},{"sentences":[{"text":"Yep.","start":36.87,"end":37.37,"sentiment":"neutral","sentiment_score":0.12684209644794464}],"sentiment":"neutral","sentiment_score":0.12684209644794464,"channel":1,"num_words":1,"start":36.87,"end":37.37},{"sentences":[{"text":"are you today?","start":37.08,"end":38.06,"sentiment":"neutral","sentiment_score":0.10894840955734253}],"sentiment":"neutral","sentiment_score":0.10894840955734253,"channel":0,"num_words":3,"start":37.08,"end":38.06},{"sentences":[{"text":"Doing well.","start":38.55,"end":39.11,"sentiment":"neutral","sentiment_score":0.32575708627700806},{"text":"Thanks.","start":39.11,"end":39.61,"sentiment":"positive","sentiment_score":0.5058888792991638}],"sentiment":"positive","sentiment_score":0.3858010172843933,"channel":1,"num_words":3,"start":38.55,"end":39.61},{"sentences":[{"text":"That's good.","start":40.52,"end":41.0,"sentiment":"positive","sentiment_score":0.5503180027008057},{"text":"That's good, sir.","start":41.0,"end":41.8,"sentiment":"positive","sentiment_score":0.5111070871353149},{"text":"So, yeah, we have we actually received your ticket requesting for a cancellation.","start":41.8,"end":47.005,"sentiment":"neutral","sentiment_score":-0.055194962626466386},{"text":"Before we proceed, I just have some few questions if 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for you.","start":51.625,"end":52.525,"sentiment":"neutral","sentiment_score":0.2520076036453247}],"sentiment":"neutral","sentiment_score":0.2520076036453247,"channel":0,"num_words":3,"start":51.625,"end":52.525},{"sentences":[{"text":"Yes.","start":52.585,"end":52.984997,"sentiment":"neutral","sentiment_score":0.13937969505786896}],"sentiment":"neutral","sentiment_score":0.13937969505786896,"channel":1,"num_words":1,"start":52.585,"end":52.984997},{"sentences":[{"text":"Thank","start":52.745003,"end":52.985,"sentiment":"neutral","sentiment_score":0.3169568181037903}],"sentiment":"neutral","sentiment_score":0.3169568181037903,"channel":0,"num_words":1,"start":52.745003,"end":52.985},{"sentences":[{"text":"Yes.","start":52.984997,"end":53.4,"sentiment":"neutral","sentiment_score":0.20183312892913816}],"sentiment":"neutral","sentiment_score":0.20183312892913816,"channel":1,"num_words":1,"start":52.984997,"end":53.4},{"sentences":[{"text":"you so much.","start":52.985,"end":53.885002,"sentiment":"neutral","sentiment_score":0.2135534087816874},{"text":"For account security, could you verify, please, your date of birth on the account?","start":54.505,"end":59.01,"sentiment":"neutral","sentiment_score":0.07807234568255288}],"sentiment":"neutral","sentiment_score":0.10198076858240016,"channel":0,"num_words":17,"start":52.985,"end":59.01},{"sentences":[{"text":"10/07/1987.","start":59.960003,"end":62.22,"sentiment":"neutral","sentiment_score":0.02040817216038704}],"sentiment":"neutral","sentiment_score":0.02040817216038704,"channel":1,"num_words":1,"start":59.960003,"end":62.22},{"sentences":[{"text":"Thank you so much.","start":63.01,"end":63.809998,"sentiment":"neutral","sentiment_score":0.2947501242160797},{"text":"How about your identification number?","start":63.809998,"end":65.909996,"sentiment":"neutral","sentiment_score":0.06065348759293556},{"text":"It's it's","start":67.09,"end":72.39,"sentiment":"neutral","sentiment_score":0.013782398775219917}],"sentiment":"neutral","sentiment_score":0.13725752112540332,"channel":0,"num_words":11,"start":63.01,"end":72.39},{"sentences":[{"text":"Oh, what number would that be?","start":71.895,"end":73.515,"sentiment":"neutral","sentiment_score":0.006176413347323735}],"sentiment":"neutral","sentiment_score":0.006176413347323735,"channel":1,"num_words":6,"start":71.895,"end":73.515},{"sentences":[{"text":"it's any number that is printed on your ID, either your license driver's license, your passport.","start":73.965,"end":84.625,"sentiment":"neutral","sentiment_score":0.010413951727969106}],"sentiment":"neutral","sentiment_score":0.010413951727969106,"channel":0,"num_words":16,"start":73.965,"end":84.625},{"sentences":[{"text":"Let me have a 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don't know I don't know if it's still the same driver's license.","start":107.045006,"end":112.345,"sentiment":"neutral","sentiment_score":-0.07188486915669944},{"text":"But","start":113.310005,"end":113.630005,"sentiment":"neutral","sentiment_score":-0.03905807435512543}],"sentiment":"neutral","sentiment_score":-0.0676088524272754,"channel":1,"num_words":21,"start":106.805,"end":113.630005},{"sentences":[{"text":"Mhmm.","start":113.44,"end":113.94,"sentiment":"neutral","sentiment_score":-0.010666707530617714}],"sentiment":"neutral","sentiment_score":-0.010666707530617714,"channel":0,"num_words":1,"start":113.44,"end":113.94},{"sentences":[{"text":"right now, the license number is 21006964.","start":113.630005,"end":118.53,"sentiment":"neutral","sentiment_score":-0.005456060703311648}],"sentiment":"neutral","sentiment_score":-0.005456060703311648,"channel":1,"num_words":7,"start":113.630005,"end":118.53},{"sentences":[{"text":"Thank you so 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renting?","start":158.705,"end":164.405,"sentiment":"neutral","sentiment_score":-0.037641816179860725}],"sentiment":"neutral","sentiment_score":-0.037641816179860725,"channel":0,"num_words":11,"start":158.705,"end":164.405},{"sentences":[{"text":"Yeah.","start":168.76,"end":169.0,"sentiment":"neutral","sentiment_score":0.012719417922198772},{"text":"Yeah.","start":169.0,"end":169.16,"sentiment":"neutral","sentiment_score":0.013494739308953283},{"text":"Yeah.","start":169.16,"end":169.4,"sentiment":"neutral","sentiment_score":0.0069044651463627815},{"text":"You mean the new 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network to your new apartment.","start":173.90001,"end":183.44,"sentiment":"neutral","sentiment_score":0.02707044780254364},{"text":"So if you could provide me your service add or new address, we can go ahead and check which network is service serviceable to your area.","start":183.5,"end":192.76501,"sentiment":"neutral","sentiment_score":0.045376329843957834}],"sentiment":"neutral","sentiment_score":0.037521326315722296,"channel":0,"num_words":49,"start":171.82,"end":192.76501},{"sentences":[{"text":"I think that's okay because they are the new apartment is with Opticon.","start":194.75,"end":199.49,"sentiment":"neutral","sentiment_score":0.3331745438850843},{"text":"I don't know if you provide services for that network.","start":199.71,"end":202.69,"sentiment":"neutral","sentiment_score":-0.043898629024624825}],"sentiment":"neutral","sentiment_score":0.16922968609825426,"channel":1,"num_words":23,"start":194.75,"end":202.69},{"sentences":[{"text":"Well, we don't have, 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serviceable to your address.","start":354.28,"end":368.3,"sentiment":"neutral","sentiment_score":-0.0017162115477463778},{"text":"I can give you a callback.","start":368.785,"end":370.08502,"sentiment":"neutral","sentiment_score":-0.113249817242225}],"sentiment":"neutral","sentiment_score":-0.030018426863283945,"channel":0,"num_words":58,"start":348.03497,"end":370.08502},{"sentences":[{"text":"I just want cancer right now.","start":371.355,"end":373.11502,"sentiment":"negative","sentiment_score":-0.3556087513764699},{"text":"That's all I want.","start":373.11502,"end":374.33502,"sentiment":"neutral","sentiment_score":-0.14890120178461075}],"sentiment":"neutral","sentiment_score":-0.27292573153972627,"channel":1,"num_words":10,"start":371.355,"end":374.33502},{"sentences":[{"text":"Okay.","start":375.345,"end":375.745,"sentiment":"neutral","sentiment_score":-0.01380896382033825},{"text":"Got 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account.","start":557.5,"end":560.94,"sentiment":"neutral","sentiment_score":0.19056332297623158},{"text":"Is there anything else I can help you with?","start":560.94,"end":562.80005,"sentiment":"neutral","sentiment_score":0.15451301799880135}],"sentiment":"neutral","sentiment_score":0.20784296095371246,"channel":0,"num_words":25,"start":553.98004,"end":562.80005},{"sentences":[{"text":"That's all for today.","start":563.44,"end":564.32,"sentiment":"neutral","sentiment_score":0.17593291774392128},{"text":"Thank you for your help.","start":564.32,"end":565.54004,"sentiment":"positive","sentiment_score":0.445763897895813}],"sentiment":"neutral","sentiment_score":0.32583901782830554,"channel":1,"num_words":9,"start":563.44,"end":565.54004},{"sentences":[{"text":"No.","start":566.135,"end":566.375,"sentiment":"neutral","sentiment_score":0.19711527228355408},{"text":"Thank you so much for your time, young man.","start":566.375,"end":568.295,"sentiment":"positive","sentiment_score":0.49231305718421936},{"text":"We really appreciate your doing business with us.","start":568.295,"end":571.91504,"sentiment":"positive","sentiment_score":0.6680824160575867},{"text":"And congratulations on your new apartment.","start":572.055,"end":577.435,"sentiment":"positive","sentiment_score":0.6817851861317953}],"sentiment":"positive","sentiment_score":0.5859709680080414,"channel":0,"num_words":24,"start":566.135,"end":577.435},{"sentences":[{"text":"Okay.","start":578.055,"end":578.375,"sentiment":"positive","sentiment_score":0.36222219467163086},{"text":"Thank you very much.","start":578.375,"end":579.33887,"sentiment":"positive","sentiment_score":0.5450165271759033}],"sentiment":"positive","sentiment_score":0.5084576606750488,"channel":1,"num_words":5,"start":578.055,"end":579.33887},{"sentences":[{"text":"Thank you.","start":580.08887,"end":580.64886,"sentiment":"positive","sentiment_score":0.3927158862352371},{"text":"Bye bye.","start":580.64886,"end":581.3889,"sentiment":"neutral","sentiment_score":0.0873943381011486}],"sentiment":"neutral","sentiment_score":0.24005511216819286,"channel":0,"num_words":4,"start":580.08887,"end":581.3889},{"sentences":[{"text":"Bye bye.","start":581.25885,"end":581.99884,"sentiment":"neutral","sentiment_score":0.01751529797911644}],"sentiment":"neutral","sentiment_score":0.01751529797911644,"channel":1,"num_words":2,"start":581.25885,"end":581.99884}]},"summary":{"result":"success","short":"The customer receives a call from an agent at Airtel to follow up on a cancellation request. The agent asks for verification of the customer's date of birth and identification number before proceeding with the cancellation request. The agent explains that the cancellation will be processed within 30 days and the customer will receive a billing statement and invoice for the cancellation date. The customer is advised to cancel their service by October 21 and receive an invoice for the cancellation date."},"intents":{"segments":[{"text":"Hi. My name is Mary, and I'm calling from Airtel account department. I'm just following up regarding that you got that was filed for disconnection request. Thanks.","start_word":23,"end_word":49,"intents":[{"intent":"Request disconnection request","confidence_score":0.03763075}]},{"text":"Because, no apartment or some areas or address has no, Internet connection yet, Yeah.","start_word":376,"end_word":389,"intents":[{"intent":"Check internet connection","confidence_score":0.12698166}]},{"text":"And is the Internet Opticom is already up and working? Is it already active?","start_word":453,"end_word":466,"intents":[{"intent":"Confirm network connectivity","confidence_score":0.0032735027},{"intent":"Confirm network status","confidence_score":0.020224996}]},{"text":"Maybe we could still, you know, compare those prices if we are offering, cheaper price with, the same plan so that we can also verify and check which, network is serviceable to your address.","start_word":560,"end_word":593,"intents":[{"intent":"Provide service address","confidence_score":0.16773118}]},{"text":"I can give you a callback. I just want cancer right now. That's all I want.","start_word":594,"end_word":609,"intents":[{"intent":"Provide callback","confidence_score":0.05877294}]},{"text":"So for this one, Yang, we actually follow the thirty day disconnection to you. So if you wish to disconnect your service October 16, your disconnection date would be November 16. So Yeah.","start_word":634,"end_word":666,"intents":[{"intent":"Disconnect service","confidence_score":0.12739262}]},{"text":"So by October, you will still receive a billing statement for October 1 to or invoice for October one to thirty one and another invoice covering the November one to sixteenth.","start_word":669,"end_word":699,"intents":[{"intent":"Receive billing statement","confidence_score":0.14872949}]},{"text":"Since you request to disconnect the service Yeah.","start_word":784,"end_word":791,"intents":[{"intent":"Disconnect service","confidence_score":0.1075105},{"intent":"Disconnect service","confidence_score":0.07906411}]},{"text":"receiving an invoice from October one to twenty first. Okay.","start_word":855,"end_word":864,"intents":[{"intent":"Receive invoice","confidence_score":0.289751}]}]},"sentiments":{"segments":[{"text":"Hi. I'm call assist by Google recording this call for the person you're trying to reach. Can you say what you're calling about? Hi. My name is Mary, and I'm calling from Airtel account department. I'm just following up regarding that you got that was filed for disconnection request. Thanks. Connecting you now. Hello? Hello, Yep. Yang? Yes. Hi, Yang. My name is Mary, and I'm calling from Airtel. How Yep. are you today? Doing well.","start_word":0,"end_word":75,"sentiment":"neutral","sentiment_score":0.03244124725461006},{"text":"Thanks. That's good. That's good, sir.","start_word":76,"end_word":81,"sentiment":"positive","sentiment_score":0.51877361536026},{"text":"So, yeah, we have we actually received your ticket requesting for a cancellation. Before we proceed, I just have some few questions if that Yeah. will Yeah. be Sure. fine for you. Yes. Thank Yes. you so much. For account security, could you verify, please, your date of birth on the account? 10/07/1987. Thank you so much. How about your identification number? It's it's Oh, what number would that be? it's any number that is printed on your ID, either your license driver's license, your passport. Let me have a look. Okay. I'll try driver's license number maybe. Yeah. We can try it. Yeah. I don't know which because because I don't know I don't know if it's still the same driver's license. But Mhmm. right now, the license number is 21006964. Thank you so much. One moment. Please hold in. Thank you so much for verifying your identification. Now I have fully accessed on your account. If I may ask, what prompted your cancellation, Yang? I'm just moving out. I will think I mean, that's good to hear. Would it be your new apartment? Sorry? Would it be your new apartment, or would you be renting? Yeah. Yeah. Yeah. You mean the new apartment? Yeah. Yeah. Yeah. Yeah. Okay. Because instead of canceling your account, you know, we all we also can do transferring your network to your new apartment. So if you could provide me your service add or new address, we can go ahead and check which network is service serviceable to your area. I think that's okay because they are the new apartment is with Opticon. I don't know if you provide services for that network. Well, we don't have, Opticom. However, have you already visited the, your new address? Because, no apartment or some areas or address has no, Internet connection yet, Yeah. or But it's it's it's still inactive? it's it's yeah. It's only OptiCom because it's in everything is embedded. So the Internet for the apartment complex is is just go through OptiCom. There is no other options there. So it's embedded with OptiCom network. Yes. Correct? Yes. Just give me one second. Just for documentation. Yes.","start_word":82,"end_word":445,"sentiment":"neutral","sentiment_score":0.01690790841002836},{"text":"Thank you so much for your patience.","start_word":446,"end_word":452,"sentiment":"positive","sentiment_score":0.4172140061855316},{"text":"And is the Internet Opticom is already up and working? Is it already active? I I I don't know yet. Mhmm. Yeah. Okay. If I meant if you were able to compare the cost between your our prices and the OptiComm. I just want to make sure that you're getting the best prices with the plan you in your household usage. There's nothing connected just yet. I'm sorry? It's not connected. I mean, I don't know what I'm going to pay. I just wanna cancel this one. But but If that's the case, then would you like to still I mean, to provide me the service address? Maybe we could still, you know, compare those prices if we are offering, cheaper price with, the same plan so that we can also verify and check which, network is serviceable to your address. I can give you a callback.","start_word":453,"end_word":599,"sentiment":"neutral","sentiment_score":-0.04025326669216156},{"text":"I just want cancer right now.","start_word":600,"end_word":605,"sentiment":"negative","sentiment_score":-0.34727343916893005},{"text":"That's all I want. Okay. Got it. No worries. Uh-huh. Okay. So since you requested so you requested to cancel your network by October 16. Correct? Yes. Okay. So for this one, Yang, we actually follow the thirty day disconnection to you. So if you wish to disconnect your service October 16, your disconnection date would be November 16. So Yeah. Okay. mhmm. So by October, you will still receive a billing statement for October 1 to or invoice for October one to thirty one and another invoice covering the November one to sixteenth. Why is that? Because I'm I'm Mhmm. I'm requesting now. So thirty days, it will be October 21. Right? Why I'm paying until November? Yeah. Be since the request was October 16 November 16. I Yeah. mean, yeah, November Wait. sixteenth will be the thirtieth day. Wait. But if you wish, since you Wait. Wait. Wait. I I want to cancel I'm not today is not October. Right? yeah. So for thirty days from now, it's still in October. Why I'm paying until November? Since you request to disconnect the service Yeah. by But October I'm requesting '16 I'm requesting today. I'm not requesting on October 16. Right? That doesn't okay. make any No sense. worries. Yeah. No worries. We can still accommodate that, Yang Ma. For this one, if you request for cancellation today, the thirtieth day would be October 21. So Yes. Sure. Yeah. Yeah. yeah, so by October, you will be Yeah. receiving an invoice from October one to twenty first. Okay. That's fine. Yeah. That makes sense. Okay. For us to disconnect the service, the invoice should be settled on or before the twin the due date, which is October 11. Okay? I'll take Okay. note Yeah. everything on So, your account. yeah, so so the last bill will, I assume it will still come in November, but it only covers October 1 to October 21. Right? Because that's thirty days from now. Yeah. You will only receive an invoice by next month for October 1 to October 21 since Okay. you wish to cancel and have it Yep. disconnect I mean, since you called since you made the call today. Yeah. I can still use my Internet until the October 16. Right? My Internet connection is still up. Is that the case? Yes. Okay. Alright. So I think we're now all set. I have here everything note on your account. Is there anything else I can help you with? That's all for today.","start_word":606,"end_word":1027,"sentiment":"neutral","sentiment_score":-0.0002615835420540159},{"text":"Thank you for your help.","start_word":1028,"end_word":1032,"sentiment":"positive","sentiment_score":0.4409470558166504},{"text":"No.","start_word":1033,"end_word":1033,"sentiment":"neutral","sentiment_score":0.19711527228355408},{"text":"Thank you so much for your time, young man. We really appreciate your doing business with us. And congratulations on your new apartment. Okay. Thank you very much. Thank you.","start_word":1034,"end_word":1063,"sentiment":"positive","sentiment_score":0.5718994140625},{"text":"Bye bye. Bye bye.","start_word":1064,"end_word":1067,"sentiment":"neutral","sentiment_score":0.09548768401145936}],"average":{"sentiment":"neutral","sentiment_score":0.025067866475958572}}}}