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Good morning. I'm good, sir. Thank you for asking. Who is this, please, I'm I'm speaking to?\n\nWhat is your name, sir? The what is your name? Okay. Got it. I think you're one of the person I'm calling because, by the way, I'm Abby from TechnoOne in Springfield, Brisbane.\n\nWe wanted to reach out, yeah, to you because, actually, Daniel asked me to reach out to you to confirm because I have a note here that we've spoken with you in the past. So it shows here that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct? At Techno Wanzer in Springfield, Brisbane. I'm going to let Daniel call you to confirm this IT review I'm talking about.\n\nWhat is your name again, sir? I wanted to just pull up your details here. How is it? ITI. IT.\n\nI for India, t for Tom. IT review. That's what I see here in the notes. So don't worry. The specifics is with Daniel.\n\nWe just wanted to reach out to you about it. So he will call you about the specifics, I believe, within today. Yeah. Yeah. Of course.\n\nOf course. For the specific yeah. Because I'd yeah. I don't have the details. Sorry about that.\n\nI will let he will Alright. I'll let him call. Thank you. Take care. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.32,"end":0.82,"sentiment":"neutral","sentiment_score":0.06732747703790665},{"text":"Good morning.","start":0.88,"end":1.52,"sentiment":"positive","sentiment_score":0.46365708112716675},{"text":"I'm good, sir.","start":6.24,"end":7.04,"sentiment":"positive","sentiment_score":0.6331420143445333},{"text":"Thank you for asking.","start":7.04,"end":8.0,"sentiment":"positive","sentiment_score":0.6063476651906967},{"text":"Who is this, please, I'm I'm speaking to?","start":8.0,"end":11.62,"sentiment":"neutral","sentiment_score":-0.012762943981215358}],"sentiment":"neutral","sentiment_score":0.2898530439577169,"num_words":18,"start":0.32,"end":11.62},{"sentences":[{"text":"What is your name, sir?","start":12.719999,"end":13.725,"sentiment":"neutral","sentiment_score":-0.02210787795484066},{"text":"The what is your 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How are you? Sorry? OS? Yeah. I just my name is Owes. I just got a missed call from this number. Oh, yeah? Where you where you calling from? Oh, okay. Oh, why is it? Why is it IP IP review or IT reviews? No. What yeah. What's what's review for? Okay. No worries. That's fine. Just tell him to contact me. That's all. I'll just call him. Just I'll wait for his call. So once he calls me, then I'll I'll just talk to him. No worries. Thank you. No. No. That's fine. That's fine. Awesome. Thanks. Bye. Bye. Bye. 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How are you? Sorry? OS? Yeah.\n\nI just my name is Owes. I just got a missed call from this number. Oh, yeah? Where you where you calling from? Oh, okay.\n\nOh, why is it? Why is it IP IP review or IT reviews? No. What yeah. What's what's review for?\n\nOkay. No worries. That's fine. Just tell him to contact me. That's all.\n\nI'll just call him. Just I'll wait for his call. So once he calls me, then I'll I'll just talk to him. No worries. Thank you.\n\nNo. No. That's fine. That's fine. Awesome.\n\nThanks. Bye. Bye. Bye. 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bye.","start":115.565,"end":116.385,"sentiment":"neutral","sentiment_score":0.00019165500998495621}],"sentiment":"neutral","sentiment_score":0.00019165500998495621,"channel":1,"num_words":2,"start":115.565,"end":116.385}]},"summary":{"result":"success","short":"The customer, O sooner, receives a call from a representative from TechnoOne in Brisbane regarding an IT review. The representative, Abby, confirms the date and asks for the customer's name and location. The customer provides the information and the representative assures him that Daniel will call him back to provide more details."},"intents":{"segments":[{"text":"So it shows here that you're coming up for an IT review towards the middle of this year, which is this month, June.","start_word":110,"end_word":132,"intents":[{"intent":"Schedule it review","confidence_score":0.0046825893}]},{"text":"I wanted to just pull up your details Oh, why is it?","start_word":172,"end_word":183,"intents":[{"intent":"Provide details","confidence_score":0.03454128}]},{"text":"I wanted to just pull up your details Oh, why is it? here. Why How is is it IP IP review it? or IT ITI. reviews? IT.","start_word":172,"end_word":198,"intents":[{"intent":"Provide information","confidence_score":0.007824408}]},{"text":"We just wanted to reach out to you about it. So he will call you about the specifics, I believe, within Okay. today.","start_word":229,"end_word":251,"intents":[{"intent":"Reach out","confidence_score":0.29972595}]},{"text":"Just I'll wait for his call. So Yeah.","start_word":268,"end_word":275,"intents":[{"intent":"Wait for call","confidence_score":0.0836337}]}]},"sentiments":{"segments":[{"text":"Hello?","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.06732747703790665},{"text":"Good morning. Good morning. How are you? I'm good, sir. Thank you for asking.","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.5509674549102783},{"text":"Who is this, please, I'm I'm speaking Sorry? to? What is your name, sir? The OS? what Yeah. is your I name? just my name is Owes. I just got a missed call from this number. Okay. Got it. I think you're one of the person I'm calling because, by the way, I'm Abby from TechnoOne in Springfield, Brisbane. We wanted Oh, yeah? to reach out, yeah, to you because, actually, Daniel asked me to reach out to you to confirm because I have a note here that we've spoken with you in the past. So it shows here that you're coming up for an IT review towards the middle of this year, which is this month, June. Is Where that correct? you where you calling from? At Techno Wanzer in Springfield, Brisbane. Oh, okay. I'm going to let Daniel call you to confirm this IT review I'm talking about. What is your name again, sir? I wanted to just pull up your details Oh, why is it? here. Why How is is it IP IP review it? or IT ITI. reviews? IT. I for India, t for Tom. IT No. What review. yeah. What's what's review for? That's what I see here in the notes. So don't worry. The specifics is with Daniel. We just wanted to reach out to you about it. So he will call you about the specifics, I believe, within Okay. today. No worries. That's fine. Just tell him to contact me. That's all. I'll just call him. Just I'll wait for his call. So Yeah. Yeah. once Of course. he calls Of course. me, then For I'll the I'll specific just talk to him. No worries. yeah. Thank Because you. I'd yeah. I don't have the details. Sorry about that. I will let No. No. That's fine. he will That's fine.","start_word":15,"end_word":321,"sentiment":"neutral","sentiment_score":0.0470242419125397},{"text":"Awesome. Alright. Thanks.","start_word":322,"end_word":324,"sentiment":"positive","sentiment_score":0.4648326337337494},{"text":"I'll let him Bye. call.","start_word":325,"end_word":329,"sentiment":"neutral","sentiment_score":0.268035888671875},{"text":"Thank you.","start_word":330,"end_word":331,"sentiment":"positive","sentiment_score":0.410885751247406},{"text":"Bye. Bye. Take care. Bye bye. Bye bye.","start_word":332,"end_word":339,"sentiment":"neutral","sentiment_score":0.17470182850956917}],"average":{"sentiment":"neutral","sentiment_score":0.08627483456633812}}}}