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you for calling Hawke Logistics, your specialist in refrigerated transport. Please listen carefully as our options have recently changed. For customer service, press 1. For operations, press 2. For admin, press 3.\n\nFor safety and compliance, press 4. For fleet, press 5. For accounts, press 6. To hear these options again, press 0. Thank you for calling Hawke Logistics, your specialist in refrigerated transport.\n\nPlease listen carefully as our options have recently changed. For customer service, press 1. For operations, press 2. For admin, press 3. For safety and compliance, press For Melbourne admin, press 1.\n\nFor Adelaide admin, press 2. At Hawke Logistics, we specialize in refrigerated transport. With a fleet of more than 600 vehicles, you'll see us moving across the Eastern Seaboard daily as well as throughout Metropolitan Victoria, South Australia, and New South Wales. Hawke Logistics, proudly supporting Australian industry. In July 2023, Hawke Logistics opened a depot and office in Parkinson, Queensland.\n\nThis will give us further growth in the state of Queensland and enable us to provide more line haul services. Later this year, we hope to provide storage and cross docking solutions to our customers. Keep up to date with all the latest developments. Follow us on LinkedIn. Just search for Hawk Logistics.","paragraphs":[{"sentences":[{"text":"Thank you for calling Hawke Logistics, your specialist in refrigerated transport.","start":2.8799999,"end":7.7,"sentiment":"positive","sentiment_score":0.3937458341771906},{"text":"Please listen carefully as our options have recently changed.","start":8.08,"end":11.38,"sentiment":"neutral","sentiment_score":-0.13479014817211363},{"text":"For customer service, press 1.","start":11.84,"end":14.099999,"sentiment":"neutral","sentiment_score":-0.012681909278035164},{"text":"For operations, press 2.","start":14.16,"end":16.595,"sentiment":"neutral","sentiment_score":-0.004398832796141505},{"text":"For admin, press 3.","start":16.654999,"end":18.515,"sentiment":"neutral","sentiment_score":-0.004758321912959218}],"sentiment":"neutral","sentiment_score":0.09145620233859077,"num_words":33,"start":2.8799999,"end":18.515},{"sentences":[{"text":"For safety and compliance, press 4.","start":18.734999,"end":21.474998,"sentiment":"neutral","sentiment_score":-0.003213715429107348},{"text":"For fleet, press 5.","start":21.615,"end":23.395,"sentiment":"neutral","sentiment_score":0.0010694442316889763},{"text":"For accounts, press 6.","start":23.615,"end":25.474998,"sentiment":"neutral","sentiment_score":-0.004962685750797391},{"text":"To hear these options again, press 0.","start":25.695,"end":28.515,"sentiment":"neutral","sentiment_score":-0.01223393835659538},{"text":"Thank you for calling Hawke Logistics, your specialist in refrigerated transport.","start":36.12,"end":40.86,"sentiment":"neutral","sentiment_score":0.13407146321101623}],"sentiment":"neutral","sentiment_score":0.04232166463043541,"num_words":32,"start":18.734999,"end":40.86},{"sentences":[{"text":"Please listen carefully as our options have recently changed.","start":41.24,"end":44.54,"sentiment":"neutral","sentiment_score":-0.04533878548277749},{"text":"For customer service, press 1.","start":45.065002,"end":47.245,"sentiment":"neutral","sentiment_score":0.0011530432850122452},{"text":"For operations, press 2.","start":47.305,"end":49.565002,"sentiment":"neutral","sentiment_score":0.002475995454005897},{"text":"For admin, press 3.","start":49.705,"end":51.645,"sentiment":"neutral","sentiment_score":0.004309936659410596},{"text":"For safety and compliance, press For Melbourne admin, press 1.","start":51.865,"end":61.239998,"sentiment":"neutral","sentiment_score":0.005653056688606739}],"sentiment":"neutral","sentiment_score":-0.009956548674381338,"num_words":32,"start":41.24,"end":61.239998},{"sentences":[{"text":"For Adelaide admin, press 2.","start":61.3,"end":63.399998,"sentiment":"neutral","sentiment_score":0.009656260535120965},{"text":"At Hawke Logistics, we specialize in refrigerated transport.","start":70.955,"end":74.815,"sentiment":"neutral","sentiment_score":0.15341359097510576},{"text":"With a fleet of more than 600 vehicles, you'll see us moving across the Eastern Seaboard daily as well as throughout Metropolitan Victoria, South Australia, and New South Wales.","start":75.835,"end":86.740005,"sentiment":"neutral","sentiment_score":0.2212509821201193},{"text":"Hawke Logistics, proudly supporting Australian industry.","start":87.200005,"end":90.58,"sentiment":"positive","sentiment_score":0.46912368138631183},{"text":"In July 2023, Hawke Logistics opened a depot and office in Parkinson, Queensland.","start":97.425,"end":102.40501,"sentiment":"neutral","sentiment_score":0.25119515221852523}],"sentiment":"neutral","sentiment_score":0.22577291113309195,"num_words":61,"start":61.3,"end":102.40501},{"sentences":[{"text":"This will give us further growth in the state of Queensland and enable us to provide more line haul services.","start":103.025,"end":107.925,"sentiment":"positive","sentiment_score":0.40662833154201505},{"text":"Later this year, we hope to provide storage and cross docking solutions to our customers.","start":109.9,"end":114.079994,"sentiment":"positive","sentiment_score":0.3475149512290955},{"text":"Keep up to date with all the latest developments.","start":114.54,"end":116.56,"sentiment":"neutral","sentiment_score":0.25638047522968715},{"text":"Follow us on LinkedIn.","start":116.78,"end":117.92,"sentiment":"neutral","sentiment_score":0.19805413112044334},{"text":"Just search for Hawk Logistics.","start":118.06,"end":119.6,"sentiment":"neutral","sentiment_score":0.08270812854170799}],"sentiment":"neutral","sentiment_score":0.3180843838402685,"num_words":53,"start":103.025,"end":119.6}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Hawke Logistics, your specialist in refrigerated transport. Please listen carefully as our options have recently changed. For customer service, press 1. For operations, press 2. For admin, press 3.\n\nFor safety and compliance, press 4. For fleet, press 5. For accounts, press 6. To hear these options again, press 0. Thank you for calling Hawke Logistics, your specialist in refrigerated transport.\n\nPlease listen carefully as our options have recently changed. For customer service, press 1. For operations, press 2. For admin, press 3. For safety and compliance, press For Melbourne admin, press 1.\n\nFor Adelaide admin, press 2. At Hawke Logistics, we specialize in refrigerated transport. With a fleet of more than 600 vehicles, you'll see us moving across the Eastern Seaboard daily as well as throughout Metropolitan Victoria, South Australia, and New South Wales. Hawke Logistics, proudly supporting Australian industry. In July 2023, Hawke Logistics opened a depot and office in Parkinson, Queensland.\n\nThis will give us further growth in the state of Queensland and enable us to provide more line haul services. Later this year, we hope to provide storage and cross docking solutions to our customers. Keep up to date with all the latest developments. Follow us on LinkedIn. Just search for Hawk Logistics.","paragraphs":[{"sentences":[{"text":"Thank you for calling Hawke Logistics, your specialist in refrigerated transport.","start":2.8799999,"end":7.7,"sentiment":"positive","sentiment_score":0.3937458341771906},{"text":"Please listen carefully as our options have recently changed.","start":8.08,"end":11.38,"sentiment":"neutral","sentiment_score":-0.13479014817211363},{"text":"For customer service, press 1.","start":11.84,"end":14.099999,"sentiment":"neutral","sentiment_score":-0.012681909278035164},{"text":"For operations, press 2.","start":14.16,"end":16.595,"sentiment":"neutral","sentiment_score":-0.004398832796141505},{"text":"For admin, press 3.","start":16.654999,"end":18.515,"sentiment":"neutral","sentiment_score":-0.004758321912959218}],"sentiment":"neutral","sentiment_score":0.09145620233859077,"channel":1,"num_words":33,"start":2.8799999,"end":18.515},{"sentences":[{"text":"For safety and compliance, press 4.","start":18.734999,"end":21.474998,"sentiment":"neutral","sentiment_score":-0.003213715429107348},{"text":"For fleet, press 5.","start":21.615,"end":23.395,"sentiment":"neutral","sentiment_score":0.0010694442316889763},{"text":"For accounts, press 6.","start":23.615,"end":25.474998,"sentiment":"neutral","sentiment_score":-0.004962685750797391},{"text":"To hear these options again, press 0.","start":25.695,"end":28.515,"sentiment":"neutral","sentiment_score":-0.01223393835659538},{"text":"Thank you for calling Hawke Logistics, your specialist in refrigerated transport.","start":36.12,"end":40.86,"sentiment":"neutral","sentiment_score":0.13407146321101623}],"sentiment":"neutral","sentiment_score":0.04232166463043541,"channel":1,"num_words":32,"start":18.734999,"end":40.86},{"sentences":[{"text":"Please listen carefully as our options have recently changed.","start":41.24,"end":44.54,"sentiment":"neutral","sentiment_score":-0.04533878548277749},{"text":"For customer service, press 1.","start":45.065002,"end":47.245,"sentiment":"neutral","sentiment_score":0.0011530432850122452},{"text":"For operations, press 2.","start":47.305,"end":49.565002,"sentiment":"neutral","sentiment_score":0.002475995454005897},{"text":"For admin, press 3.","start":49.705,"end":51.645,"sentiment":"neutral","sentiment_score":0.004309936659410596},{"text":"For safety and compliance, press For Melbourne admin, press 1.","start":51.865,"end":61.239998,"sentiment":"neutral","sentiment_score":0.005653056688606739}],"sentiment":"neutral","sentiment_score":-0.009956548674381338,"channel":1,"num_words":32,"start":41.24,"end":61.239998},{"sentences":[{"text":"For Adelaide admin, press 2.","start":61.3,"end":63.399998,"sentiment":"neutral","sentiment_score":0.009656260535120965},{"text":"At Hawke Logistics, we specialize in refrigerated transport.","start":70.955,"end":74.815,"sentiment":"neutral","sentiment_score":0.15341359097510576},{"text":"With a fleet of more than 600 vehicles, you'll see us moving across the Eastern Seaboard daily as well as throughout Metropolitan Victoria, South Australia, and New South Wales.","start":75.835,"end":86.740005,"sentiment":"neutral","sentiment_score":0.2212509821201193},{"text":"Hawke Logistics, proudly supporting Australian industry.","start":87.200005,"end":90.58,"sentiment":"positive","sentiment_score":0.46912368138631183},{"text":"In July 2023, Hawke Logistics opened a depot and office in Parkinson, Queensland.","start":97.425,"end":102.40501,"sentiment":"neutral","sentiment_score":0.25119515221852523}],"sentiment":"neutral","sentiment_score":0.22577291113309195,"channel":1,"num_words":61,"start":61.3,"end":102.40501},{"sentences":[{"text":"This will give us further growth in the state of Queensland and enable us to provide more line haul services.","start":103.025,"end":107.925,"sentiment":"positive","sentiment_score":0.40662833154201505},{"text":"Later this year, we hope to provide storage and cross docking solutions to our customers.","start":109.9,"end":114.079994,"sentiment":"positive","sentiment_score":0.3475149512290955},{"text":"Keep up to date with all the latest developments.","start":114.54,"end":116.56,"sentiment":"neutral","sentiment_score":0.25638047522968715},{"text":"Follow us on LinkedIn.","start":116.78,"end":117.92,"sentiment":"neutral","sentiment_score":0.19805413112044334},{"text":"Just search for Hawk Logistics.","start":118.06,"end":119.6,"sentiment":"neutral","sentiment_score":0.08270812854170799}],"sentiment":"neutral","sentiment_score":0.3180843838402685,"channel":1,"num_words":53,"start":103.025,"end":119.6}]},"summary":{"result":"success","short":"The caller reaches Hawke Logistics and is given options to select from. The speaker provides information about the depot and office in Parkinson, Queensland, and mentions further growth in the state of Queensland. The speaker also encourages customers to stay up-to-date with updates and search on their website for further logos."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Thank you for calling Hawke Logistics, your specialist in refrigerated transport.","start_word":0,"end_word":10,"sentiment":"positive","sentiment_score":0.3838827610015869},{"text":"Please listen carefully as our options have recently changed. For customer service, press 1. For operations, press 2. For admin, press 3. For safety and compliance, press 4. For fleet, press 5. For accounts, press 6. To hear these options again, press 0. Thank you for calling Hawke Logistics, your specialist in refrigerated transport. Please listen carefully as our options have recently changed. For customer service, press 1. For operations, press 2. For admin, press 3. For safety and compliance, press For Melbourne admin, press 1. For Adelaide admin, press 2. At Hawke Logistics, we specialize in refrigerated transport. With a fleet of more than 600 vehicles, you'll see us moving across the Eastern Seaboard daily as well as throughout Metropolitan Victoria, South Australia, and New South Wales.","start_word":11,"end_word":138,"sentiment":"neutral","sentiment_score":0.06589489430189133},{"text":"Hawke Logistics, proudly supporting Australian industry.","start_word":139,"end_word":144,"sentiment":"positive","sentiment_score":0.4624013006687164},{"text":"In July 2023, Hawke Logistics opened a depot and office in Parkinson, Queensland.","start_word":145,"end_word":157,"sentiment":"neutral","sentiment_score":0.25959068536758423},{"text":"This will give us further growth in the state of Queensland and enable us to provide more line haul services. Later this year, we hope to provide storage and cross docking solutions to our customers.","start_word":158,"end_word":192,"sentiment":"positive","sentiment_score":0.3769535720348358},{"text":"Keep up to date with all the latest developments. Follow us on LinkedIn. Just search for Hawk Logistics.","start_word":193,"end_word":210,"sentiment":"neutral","sentiment_score":0.1990300863981247}],"average":{"sentiment":"neutral","sentiment_score":0.16990309931531714}}}}