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Hi. This is. My mobile number is 97032666, 80. So, actually, I don't see this mobile network.\n\nThere is no service. It's showing up. What is the reason? Yeah. That's Indian, but I'm I'm located in Australia.\n\nSo from past one week, it is showing that there is no service. So I recharged it with the roaming package, but still it's showing a no service. Oh, yeah. How how can I contact them? So I don't have any you know.","paragraphs":[{"sentences":[{"text":"Yeah.","start":7.9199996,"end":8.24,"sentiment":"neutral","sentiment_score":0.02289147675037384},{"text":"Hi.","start":8.24,"end":8.72,"sentiment":"neutral","sentiment_score":0.02004358172416687},{"text":"This is.","start":8.88,"end":9.62,"sentiment":"neutral","sentiment_score":0.01751043926924467},{"text":"My mobile number is 97032666, 80.","start":9.84,"end":13.7,"sentiment":"neutral","sentiment_score":0.012640028105427822},{"text":"So, actually, I don't see this mobile network.","start":14.805,"end":19.465,"sentiment":"neutral","sentiment_score":-0.2551700286567211}],"sentiment":"neutral","sentiment_score":-0.10486467353378733,"num_words":18,"start":7.9199996,"end":19.465},{"sentences":[{"text":"There is no service.","start":19.685,"end":20.645,"sentiment":"negative","sentiment_score":-0.3995317667722702},{"text":"It's showing up.","start":20.645,"end":21.445,"sentiment":"neutral","sentiment_score":-0.25732103486855823},{"text":"What is the reason?","start":21.445,"end":22.505001,"sentiment":"neutral","sentiment_score":-0.13505767658352852},{"text":"Yeah.","start":29.47,"end":29.789999,"sentiment":"neutral","sentiment_score":-0.0816269963979721},{"text":"That's Indian, but I'm I'm located in Australia.","start":29.789999,"end":32.85,"sentiment":"neutral","sentiment_score":-0.07811920251697302}],"sentiment":"neutral","sentiment_score":-0.1808450747281313,"num_words":20,"start":19.685,"end":32.85},{"sentences":[{"text":"So from past one week, it is showing that there is no service.","start":33.39,"end":36.93,"sentiment":"neutral","sentiment_score":-0.3040479031892923},{"text":"So I recharged it with the roaming package, but still it's showing a no service.","start":37.15,"end":42.61,"sentiment":"neutral","sentiment_score":-0.2923381229241689},{"text":"Oh, yeah.","start":65.81,"end":66.29,"sentiment":"neutral","sentiment_score":-0.01491287536919117},{"text":"How how can I contact them?","start":66.29,"end":67.97,"sentiment":"neutral","sentiment_score":-0.01247110745559136},{"text":"So I don't have any you know.","start":67.97,"end":76.92347,"sentiment":"neutral","sentiment_score":-0.12027758253472191}],"sentiment":"neutral","sentiment_score":-0.21591372229158878,"num_words":43,"start":33.39,"end":76.92347}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Yeah. Hi. This is. My mobile number is 97032666,\n\nChannel 0: Mhmm.\n\nChannel 1: 80.\n\nChannel 0: Mhmm.\n\nChannel 1: So, actually, I don't see this mobile network. There is no service. It's showing up. What is the reason?\n\nChannel 0: Is that engine phone number?\n\nChannel 1: Yeah. That's Indian, but I'm I'm located in Australia. So from past one week, it is showing that there is no service. So I recharged it with the roaming package, but still it's showing a no service.\n\nChannel 0: Okay. I see. Thank you for telling me that. But since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we're unable to resolve this issue for you as we're not affiliated with Airtel India.\n\nSo I suggest you contact them directly because they are the one who have your account.\n\nChannel 1: Oh, yeah. How how can I contact them? So I don't have any you\n\nChannel 0: Actually, we we don't also have an idea because we're not connected with them, so\n\nChannel 1: know.\n\nChannel 0: we do not have their customer support number also.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.24,"sentiment":"neutral","sentiment_score":0.1286013275384903},{"text":"Good afternoon.","start":2.24,"end":2.96,"sentiment":"positive","sentiment_score":0.341973215341568},{"text":"This is Maureen from Airtel tech support.","start":2.96,"end":5.62,"sentiment":"positive","sentiment_score":0.3341896619115557},{"text":"How can I assist you 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located in Australia.","start":29.789999,"end":32.85,"sentiment":"neutral","sentiment_score":-0.07811920251697302},{"text":"So from past one week, it is showing that there is no service.","start":33.39,"end":36.93,"sentiment":"neutral","sentiment_score":-0.3040479031892923},{"text":"So I recharged it with the roaming package, but still it's showing a no service.","start":37.15,"end":42.61,"sentiment":"neutral","sentiment_score":-0.2923381229241689}],"sentiment":"neutral","sentiment_score":-0.24443987032046188,"channel":1,"num_words":37,"start":29.47,"end":42.61},{"sentences":[{"text":"Okay.","start":43.905003,"end":44.145,"sentiment":"neutral","sentiment_score":-0.11042734980583192},{"text":"I see.","start":44.145,"end":45.345,"sentiment":"neutral","sentiment_score":-0.07595446333289146},{"text":"Thank you for telling me that.","start":45.345,"end":46.705,"sentiment":"neutral","sentiment_score":0.13602181772391},{"text":"But since we are Airtel Australia, we only service Australian 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I don't have any you","start":67.97,"end":70.835,"sentiment":"neutral","sentiment_score":-0.10152069106698036}],"sentiment":"neutral","sentiment_score":-0.050984038705272336,"channel":1,"num_words":14,"start":65.81,"end":70.835},{"sentences":[{"text":"Actually, we we don't also have an idea because we're not connected with them, so","start":71.46687,"end":76.66687,"sentiment":"neutral","sentiment_score":-0.3291095197200775}],"sentiment":"neutral","sentiment_score":-0.3291095197200775,"channel":0,"num_words":15,"start":71.46687,"end":76.66687},{"sentences":[{"text":"know.","start":76.42347,"end":76.92347,"sentiment":"neutral","sentiment_score":-0.2328189313411713}],"sentiment":"neutral","sentiment_score":-0.2328189313411713,"channel":1,"num_words":1,"start":76.42347,"end":76.92347},{"sentences":[{"text":"we do not have their customer support number also.","start":76.66687,"end":80.12688,"sentiment":"neutral","sentiment_score":-0.30063533120685154}],"sentiment":"neutral","sentiment_score":-0.30063533120685154,"channel":0,"num_words":9,"start":76.66687,"end":80.12688}]},"summary":{"result":"success","short":"A customer is calling Airtel tech support because their mobile network is showing as empty even though they have a roaming package. The representative explains that they are not affiliated with Airtel India and suggests the customer contact them directly since they only service Australian phone numbers. The representative also mentions that they do not have a customer support number for Airtel Australia."},"intents":{"segments":[{"text":"So, actually, I don't see this mobile network. There is no service. It's showing up. What is the reason?","start_word":28,"end_word":46,"intents":[{"intent":"Address network issue","confidence_score":0.0009700626}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.25089263916015625},{"text":"This is Maureen from Airtel tech support. How can I assist you today?","start_word":3,"end_word":15,"sentiment":"positive","sentiment_score":0.35030028223991394},{"text":"Yeah. Hi. This is. My mobile number is 97032666, Mhmm. 80. Mhmm. So, actually, I don't see this mobile network.","start_word":16,"end_word":35,"sentiment":"neutral","sentiment_score":-0.07483769208192825},{"text":"There is no service.","start_word":36,"end_word":39,"sentiment":"negative","sentiment_score":-0.3908238112926483},{"text":"It's showing up. What is the reason? Is that engine phone number? Yeah. That's Indian, but I'm I'm located in Australia. So from past one week, it is showing that there is no service. So I recharged it with the roaming package, but still it's showing a no service. Okay. I see. Thank you for telling me that. But since we are Airtel Australia, we only service Australian phone numbers.","start_word":40,"end_word":109,"sentiment":"neutral","sentiment_score":-0.1731170266866684},{"text":"Unfortunately, we're unable to resolve this issue for you as we're not affiliated with Airtel India.","start_word":110,"end_word":125,"sentiment":"negative","sentiment_score":-0.4890245199203491},{"text":"So I suggest you contact them directly because they are the one who have your account. Oh, yeah. How how can I contact them? So I don't have any you Actually, we we don't also have an idea because we're not connected with them, so know. we do not have their customer support number also.","start_word":126,"end_word":180,"sentiment":"neutral","sentiment_score":-0.20010653138160703}],"average":{"sentiment":"neutral","sentiment_score":-0.15418925961315402}}}}