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Thanks for calling the Australian Institute of Music. If you're a current student and need assistance from AIM student services, please press 1. If you would like information about our courses or need help applying to AIM, please press 2. For all other inquiries, please press 3.\n\nTo repeat these options again, please press the star key. Hey. Thanks for calling the Australian Institute of Music. If you're a current student and need assistance from AIM student services, please press 1. If you would like information about our courses or need help applying to AIM, please press 2.\n\nFor all other inquiries, please press 3. To repeat these options again No one is available to answer your call at this time. Please leave a message after the tone. When you've finished recording, you may hang","paragraphs":[{"sentences":[{"text":"Hey.","start":0.96,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.31889447569847107},{"text":"Thanks for calling the Australian Institute of Music.","start":1.4399999,"end":3.9399998,"sentiment":"positive","sentiment_score":0.4874296821653843},{"text":"If you're a current student and need assistance from AIM student services, please press 1.","start":4.72,"end":8.98,"sentiment":"neutral","sentiment_score":0.07225270395477613},{"text":"If you would like information about our courses or need help applying to AIM, please press 2.","start":9.84,"end":14.595,"sentiment":"neutral","sentiment_score":0.006207778392469182},{"text":"For all other inquiries, please press 3.","start":15.475,"end":17.975,"sentiment":"neutral","sentiment_score":-0.02261961703853948}],"sentiment":"neutral","sentiment_score":0.10936077928636223,"num_words":48,"start":0.96,"end":17.975},{"sentences":[{"text":"To repeat these options again, please press the star key.","start":18.835,"end":21.975,"sentiment":"neutral","sentiment_score":-0.013063737936317921},{"text":"Hey.","start":28.16,"end":28.56,"sentiment":"neutral","sentiment_score":0.12422165274620056},{"text":"Thanks for calling the Australian Institute of Music.","start":28.56,"end":31.06,"sentiment":"neutral","sentiment_score":0.2700448427349329},{"text":"If you're a current student and need assistance from AIM student services, please press 1.","start":31.84,"end":36.18,"sentiment":"neutral","sentiment_score":0.04169802057246367},{"text":"If you would like information about our courses or need help applying to AIM, please press 2.","start":37.04,"end":41.745,"sentiment":"neutral","sentiment_score":0.005542595596874461}],"sentiment":"neutral","sentiment_score":0.05634583233326089,"num_words":51,"start":18.835,"end":41.745},{"sentences":[{"text":"For all other inquiries, please press 3.","start":42.545,"end":45.125,"sentiment":"neutral","sentiment_score":-0.01783246307500771},{"text":"To repeat these options again No one is available to answer your call at this time.","start":45.985,"end":87.71694,"sentiment":"negative","sentiment_score":-0.4634675835259259},{"text":"Please leave a message after the tone.","start":87.936935,"end":90.19694,"sentiment":"negative","sentiment_score":-0.3392498365470341},{"text":"When you've finished recording, you may hang","start":90.49694,"end":92.591934,"sentiment":"neutral","sentiment_score":-0.19430139447961534}],"sentiment":"neutral","sentiment_score":-0.3047342485169301,"num_words":37,"start":42.545,"end":92.591934}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hey. Thanks for calling the Australian Institute of Music. If you're a current student and need assistance from AIM student services, please press 1. If you would like information about our courses or need help applying to AIM, please press 2. For all other inquiries, please press 3.\n\nTo repeat these options again, please press the star key. Hey. Thanks for calling the Australian Institute of Music. If you're a current student and need assistance from AIM student services, please press 1. If you would like information about our courses or need help applying to AIM, please press 2.\n\nFor all other inquiries, please press 3. To repeat these options again No one is available to answer your call at this time. Please leave a message after the tone. When you've finished recording, you may hang","paragraphs":[{"sentences":[{"text":"Hey.","start":0.96,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.31889447569847107},{"text":"Thanks for calling the Australian Institute of Music.","start":1.4399999,"end":3.9399998,"sentiment":"positive","sentiment_score":0.4874296821653843},{"text":"If you're a current student and need assistance from AIM student services, please press 1.","start":4.72,"end":8.98,"sentiment":"neutral","sentiment_score":0.07225270395477613},{"text":"If you would like information about our courses or need help applying to AIM, please press 2.","start":9.84,"end":14.595,"sentiment":"neutral","sentiment_score":0.006207778392469182},{"text":"For all other inquiries, please press 3.","start":15.475,"end":17.975,"sentiment":"neutral","sentiment_score":-0.02261961703853948}],"sentiment":"neutral","sentiment_score":0.10936077928636223,"channel":1,"num_words":48,"start":0.96,"end":17.975},{"sentences":[{"text":"To repeat these options again, please press the star key.","start":18.835,"end":21.975,"sentiment":"neutral","sentiment_score":-0.013063737936317921},{"text":"Hey.","start":28.16,"end":28.56,"sentiment":"neutral","sentiment_score":0.12422165274620056},{"text":"Thanks for calling the Australian Institute of Music.","start":28.56,"end":31.06,"sentiment":"neutral","sentiment_score":0.2700448427349329},{"text":"If you're a current student and need assistance from AIM student services, please press 1.","start":31.84,"end":36.18,"sentiment":"neutral","sentiment_score":0.04169802057246367},{"text":"If you would like information about our courses or need help applying to AIM, please press 2.","start":37.04,"end":41.745,"sentiment":"neutral","sentiment_score":0.005542595596874461}],"sentiment":"neutral","sentiment_score":0.05634583233326089,"channel":1,"num_words":51,"start":18.835,"end":41.745},{"sentences":[{"text":"For all other inquiries, please press 3.","start":42.545,"end":45.125,"sentiment":"neutral","sentiment_score":-0.01783246307500771},{"text":"To repeat these options again No one is available to answer your call at this time.","start":45.985,"end":87.71694,"sentiment":"negative","sentiment_score":-0.4634675835259259},{"text":"Please leave a message after the tone.","start":87.936935,"end":90.19694,"sentiment":"negative","sentiment_score":-0.3392498365470341},{"text":"When you've finished recording, you may hang","start":90.49694,"end":92.591934,"sentiment":"neutral","sentiment_score":-0.19430139447961534}],"sentiment":"neutral","sentiment_score":-0.3047342485169301,"channel":1,"num_words":37,"start":42.545,"end":92.591934}]},"summary":{"result":"success","short":"The customer calls the Australian Institute of Music and is given options to press one if they're a current student and press two if they need help from AIM. They can also press three to repeat the options. The call ends with an automated message asking the caller to leave a message after the tone."},"intents":{"segments":[{"text":"If you're a current student and need assistance from AIM student services, please press 1. If you would like information about our courses or need help applying to AIM, please press 2. For all other inquiries, please press 3. To repeat these options again, please press the star key. Hey.","start_word":9,"end_word":58,"intents":[{"intent":"Assist students","confidence_score":0.063217446}]}]},"sentiments":{"segments":[{"text":"Hey.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.31889447569847107},{"text":"Thanks for calling the Australian Institute of Music.","start_word":1,"end_word":8,"sentiment":"positive","sentiment_score":0.49136725068092346},{"text":"If you're a current student and need assistance from AIM student services, please press 1. If you would like information about our courses or need help applying to AIM, please press 2. For all other inquiries, please press 3. To repeat these options again, please press the star key. Hey. Thanks for calling the Australian Institute of Music. If you're a current student and need assistance from AIM student services, please press 1. If you would like information about our courses or need help applying to AIM, please press 2. For all other inquiries, please press 3. To repeat these options again No one is available to answer your call at this time.","start_word":9,"end_word":121,"sentiment":"neutral","sentiment_score":-0.02457421086728573},{"text":"Please leave a message after the tone.","start_word":122,"end_word":128,"sentiment":"negative","sentiment_score":-0.33723145723342896},{"text":"When you've finished recording, you may hang","start_word":129,"end_word":135,"sentiment":"neutral","sentiment_score":-0.20475463569164276}],"average":{"sentiment":"neutral","sentiment_score":-0.02021633851818922}}}}