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Hi. Good afternoon. My name is Andrew, and I was calling I'm trying to get a hold of Jay. Oh, hi.\n\nWell, good afternoon to you. Jay, I don't know if you still remember me, but we have actually spoken a few months ago. And, at at the time, I you were busy, so I sent you an email with some information about our compliance with the AI MDR platform. And, yeah, I just wanted to follow-up and see if now might be a better time to schedule a quick demo. Oh, it's a cybersecurity?\n\nWe're a cybersecurity company. Mhmm. I see. Because, you know, as I've said before, we're not actually looking to replace what you already have right now. We just want you to see how we compare and, you know, maybe help you in the the next once there's a you already got to the point where you need a renewal, you will make a much more better decision and a lot more cheaper Of your current m MDR platform, you know, once the contract ends.\n\nOnline telephone system? 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Well, you have a great day, mate.\n\nTake care.","paragraphs":[{"sentences":[{"text":"Oh, yes.","start":6.48,"end":7.04,"sentiment":"neutral","sentiment_score":0.08528804779052734},{"text":"Hi.","start":7.04,"end":7.3599997,"sentiment":"neutral","sentiment_score":0.12407743185758592},{"text":"Good afternoon.","start":7.3599997,"end":8.1,"sentiment":"neutral","sentiment_score":0.16629523783922195},{"text":"My name is Andrew, and I was calling I'm trying to get a hold of Jay.","start":9.04,"end":12.9,"sentiment":"neutral","sentiment_score":0.08158312109299004},{"text":"Oh, hi.","start":12.945,"end":17.025,"sentiment":"neutral","sentiment_score":0.062190743163228035}],"sentiment":"neutral","sentiment_score":0.08943284464919049,"num_words":23,"start":6.48,"end":17.025},{"sentences":[{"text":"Well, good afternoon to you.","start":17.185,"end":18.965,"sentiment":"neutral","sentiment_score":0.21799263656139373},{"text":"Jay, I don't know if you still remember me, but we have actually spoken a few months ago.","start":19.185,"end":24.564999,"sentiment":"neutral","sentiment_score":0.028131900096519127},{"text":"And, at at the time, I you were busy, so I sent you an email with some information about our compliance with the AI MDR platform.","start":24.945,"end":33.7,"sentiment":"neutral","sentiment_score":0.05768557738226194},{"text":"And, yeah, I just wanted to follow-up and see if now might be a better time to schedule a quick demo.","start":34.48,"end":40.019997,"sentiment":"neutral","sentiment_score":0.08432917935507638},{"text":"Oh, it's a cybersecurity?","start":42.879997,"end":43.86,"sentiment":"neutral","sentiment_score":-0.02491016173735261}],"sentiment":"neutral","sentiment_score":0.06442479075662591,"num_words":74,"start":17.185,"end":43.86},{"sentences":[{"text":"We're a cybersecurity company.","start":45.035,"end":46.555,"sentiment":"neutral","sentiment_score":-0.03436267701908946},{"text":"Mhmm.","start":46.555,"end":47.055,"sentiment":"neutral","sentiment_score":-0.02483803778886795},{"text":"I see.","start":70.174995,"end":70.655,"sentiment":"neutral","sentiment_score":-0.08578242361545563},{"text":"Because, you know, as I've said before, we're not actually looking to replace what you already have right now.","start":70.655,"end":77.235,"sentiment":"neutral","sentiment_score":-0.06314964075940416},{"text":"We just want you to see how we compare and, you know, maybe help you in the the next once there's a you already got to the point where you need a renewal, you will make a much more better decision and a lot more cheaper Of your current m MDR platform, you know, once the contract ends.","start":77.534996,"end":101.415,"sentiment":"neutral","sentiment_score":-0.008496654444727404}],"sentiment":"neutral","sentiment_score":-0.024125032444273876,"num_words":84,"start":45.035,"end":101.415},{"sentences":[{"text":"Online telephone system?","start":106.835,"end":108.295,"sentiment":"neutral","sentiment_score":-0.03678106516599655},{"text":"I'm talking about the the cybersecurity part of your company.","start":115.04,"end":118.66,"sentiment":"neutral","sentiment_score":-0.0557789996266365},{"text":"Alright.","start":124.24094,"end":124.560936,"sentiment":"neutral","sentiment_score":0.10926001518964767},{"text":"Well, just checking, Jay.","start":124.560936,"end":125.92094,"sentiment":"neutral","sentiment_score":0.20646939054131508},{"text":"Well, you have a great day, mate.","start":125.92094,"end":127.12093,"sentiment":"positive","sentiment_score":0.5088963678904942}],"sentiment":"neutral","sentiment_score":0.1531711584329605,"num_words":25,"start":106.835,"end":127.12093},{"sentences":[{"text":"Take care.","start":127.12093,"end":127.86093,"sentiment":"positive","sentiment_score":0.33604303002357483}],"sentiment":"positive","sentiment_score":0.33604303002357483,"num_words":2,"start":127.12093,"end":127.86093}]}}]},{"alternatives":[{"transcript":"Thanks for calling Eco Pacific. Outing Good afternoon. Eco Pacific. Yes. My name is Jay Andrew. Good afternoon here. Compliance for what, Andrew? Cybersecurity. I think we are fine at the moment because there's not much activity going on. So we give a pass at the moment. Right? Hello? Yeah. I think this is not the right time for us to go for that cybersecurity stuff. You are talking about digital marketing, search engine optimization, cybersecurity, all that, isn't it? Renewal of what? Of you mean the the the landline telephone system you are talking about? Are you talking about the telephone system or website? No. I think we are fine at the moment, and do thank you very much for that. Okay? Okay. Thanks. Okay. Thanks, ma'am. 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for calling Eco Pacific. Outing Good afternoon. Eco Pacific. Yes. My name is Jay Andrew.\n\nGood afternoon here. Compliance for what, Andrew? Cybersecurity. I think we are fine at the moment because there's not much activity going on. So we give a pass at the moment.\n\nRight? Hello? Yeah. I think this is not the right time for us to go for that cybersecurity stuff. You are talking about digital marketing, search engine optimization, cybersecurity, all that, isn't it?\n\nRenewal of what? Of you mean the the the landline telephone system you are talking about? Are you talking about the telephone system or website? No. I think we are fine at the moment, and do thank you very much for that.\n\nOkay? Okay. Thanks. Okay. Thanks, ma'am.\n\nBye.","paragraphs":[{"sentences":[{"text":"Thanks for calling Eco Pacific.","start":0.79999995,"end":2.98,"sentiment":"positive","sentiment_score":0.43644044995307923},{"text":"Outing Good afternoon.","start":3.28,"end":4.72,"sentiment":"neutral","sentiment_score":0.21086050073305765},{"text":"Eco Pacific.","start":4.72,"end":5.38,"sentiment":"neutral","sentiment_score":0.0957418717443943},{"text":"Yes.","start":12.799999,"end":13.2,"sentiment":"neutral","sentiment_score":0.053047701716423035},{"text":"My name is Jay Andrew.","start":13.2,"end":15.059999,"sentiment":"neutral","sentiment_score":0.03782224655151367}],"sentiment":"neutral","sentiment_score":0.20302665187045932,"num_words":16,"start":0.79999995,"end":15.059999},{"sentences":[{"text":"Good afternoon here.","start":18.275,"end":19.335,"sentiment":"neutral","sentiment_score":0.21045280496279398},{"text":"Compliance for what, Andrew?","start":40.305,"end":41.844997,"sentiment":"neutral","sentiment_score":-0.0003678891807794571},{"text":"Cybersecurity.","start":45.184998,"end":45.684998,"sentiment":"neutral","sentiment_score":-0.03900622949004173},{"text":"I think we are fine at the moment because there's not much activity going on.","start":46.945,"end":51.364998,"sentiment":"neutral","sentiment_score":-0.03711139839142561},{"text":"So we give a pass at the moment.","start":52.945,"end":55.265,"sentiment":"neutral","sentiment_score":-0.02435904135927558}],"sentiment":"neutral","sentiment_score":-0.0051826670345279475,"num_words":31,"start":18.275,"end":55.265},{"sentences":[{"text":"Right?","start":55.265,"end":55.68,"sentiment":"neutral","sentiment_score":-0.0039297062903642654},{"text":"Hello?","start":57.28,"end":57.78,"sentiment":"neutral","sentiment_score":-0.029755432158708572},{"text":"Yeah.","start":58.48,"end":58.98,"sentiment":"neutral","sentiment_score":-0.0920444279909134},{"text":"I think this is not the right time for us to go for that cybersecurity stuff.","start":59.28,"end":63.2,"sentiment":"neutral","sentiment_score":-0.3199785454198718},{"text":"You are talking about digital marketing, search engine optimization, cybersecurity, all that, isn't it?","start":63.2,"end":68.74,"sentiment":"neutral","sentiment_score":-0.11758093482681684}],"sentiment":"neutral","sentiment_score":-0.20883392062828396,"num_words":33,"start":55.265,"end":68.74},{"sentences":[{"text":"Renewal of what?","start":93.46,"end":94.68,"sentiment":"neutral","sentiment_score":-0.0383985930432876},{"text":"Of you mean the the the landline telephone system you are talking about?","start":101.025,"end":105.205,"sentiment":"neutral","sentiment_score":-0.03915119543671608},{"text":"Are you talking about the telephone system or website?","start":109.87,"end":113.33,"sentiment":"neutral","sentiment_score":-0.037812908076577716},{"text":"No.","start":119.229996,"end":119.55,"sentiment":"neutral","sentiment_score":-0.10100248456001282},{"text":"I think we are fine at the moment, and do thank you very much for that.","start":119.55,"end":122.59,"sentiment":"neutral","sentiment_score":0.1066376194357872}],"sentiment":"neutral","sentiment_score":0.01525528414086217,"num_words":42,"start":93.46,"end":122.59},{"sentences":[{"text":"Okay?","start":122.59,"end":123.09,"sentiment":"neutral","sentiment_score":0.07800347357988358},{"text":"Okay.","start":124.810875,"end":124.97087,"sentiment":"neutral","sentiment_score":0.13251735270023346},{"text":"Thanks.","start":124.97087,"end":125.47087,"sentiment":"neutral","sentiment_score":0.2484375536441803},{"text":"Okay.","start":127.05087,"end":127.450874,"sentiment":"neutral","sentiment_score":0.2927789092063904},{"text":"Thanks, ma'am.","start":127.450874,"end":127.93088,"sentiment":"positive","sentiment_score":0.44201263785362244}],"sentiment":"neutral","sentiment_score":0.2726270941396554,"num_words":6,"start":122.59,"end":127.93088},{"sentences":[{"text":"Bye.","start":127.93088,"end":128.43088,"sentiment":"neutral","sentiment_score":0.15730470418930054}],"sentiment":"neutral","sentiment_score":0.15730470418930054,"num_words":1,"start":127.93088,"end":128.43088}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thanks for calling Eco Pacific. Outing Good afternoon. Eco Pacific.\n\nChannel 0: Oh, yes. Hi. Good afternoon. My name is Andrew, and I was calling I'm trying to get a hold of Jay.\n\nChannel 1: Yes.\n\nChannel 0: Oh,\n\nChannel 1: My name is Jay Andrew.\n\nChannel 0: hi. Well, good afternoon to\n\nChannel 1: Good afternoon\n\nChannel 0: you.\n\nChannel 1: here.\n\nChannel 0: Jay, I don't know if you still remember me, but we have actually spoken a few months ago. And, at at the time, I you were busy, so I sent you an email with some information about our compliance with the AI MDR platform. And, yeah, I just wanted to follow-up and see if now might be a better time to schedule a quick demo.\n\nChannel 1: Compliance for what, Andrew?\n\nChannel 0: Oh, it's a cybersecurity? We're\n\nChannel 1: Cybersecurity.\n\nChannel 0: a cybersecurity company. Mhmm.\n\nChannel 1: I think we are fine at the moment because there's not much activity going on. So we give a pass at the moment. Right? Hello? Yeah.\n\nI think this is not the right time for us to go for that cybersecurity stuff. You are talking about digital marketing, search engine optimization, cybersecurity, all that, isn't it?\n\nChannel 0: I see. Because, you know, as I've said before, we're not actually looking to replace what you already have right now. We just want you to see how we compare and, you know, maybe help you in the the next once there's a you already got to the point where you need a renewal, you will make a much more better decision and a lot more cheaper\n\nChannel 1: Renewal of what?\n\nChannel 0: Of your current m MDR platform, you know, once the contract ends.\n\nChannel 1: Of you mean the the the landline telephone system you are talking about?\n\nChannel 0: Online telephone system?\n\nChannel 1: Are you talking about the telephone system or website?\n\nChannel 0: I'm talking about the the cybersecurity part of your company.\n\nChannel 1: No. I think we are fine at the moment, and do thank you very much for that. Okay?\n\nChannel 0: Alright. Well,\n\nChannel 1: Okay. Thanks.\n\nChannel 0: just checking, Jay. Well, you have a great day, mate.\n\nChannel 1: Okay.\n\nChannel 0: Take care.\n\nChannel 1: Thanks, ma'am. Bye.","paragraphs":[{"sentences":[{"text":"Thanks for calling Eco Pacific.","start":0.79999995,"end":2.98,"sentiment":"positive","sentiment_score":0.43644044995307923},{"text":"Outing Good afternoon.","start":3.28,"end":4.72,"sentiment":"neutral","sentiment_score":0.21086050073305765},{"text":"Eco Pacific.","start":4.72,"end":5.38,"sentiment":"neutral","sentiment_score":0.0957418717443943}],"sentiment":"neutral","sentiment_score":0.30062674954533575,"channel":1,"num_words":10,"start":0.79999995,"end":5.38},{"sentences":[{"text":"Oh, yes.","start":6.48,"end":7.04,"sentiment":"neutral","sentiment_score":0.08528804779052734},{"text":"Hi.","start":7.04,"end":7.3599997,"sentiment":"neutral","sentiment_score":0.12407743185758592},{"text":"Good afternoon.","start":7.3599997,"end":8.1,"sentiment":"neutral","sentiment_score":0.16629523783922195},{"text":"My name is Andrew, and I was calling I'm trying to get a hold of 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Andrew.","start":13.2,"end":15.059999,"sentiment":"neutral","sentiment_score":0.03782224655151367}],"sentiment":"neutral","sentiment_score":0.03782224655151367,"channel":1,"num_words":5,"start":13.2,"end":15.059999},{"sentences":[{"text":"hi.","start":16.625,"end":17.025,"sentiment":"neutral","sentiment_score":0.07544222474098206},{"text":"Well, good afternoon to","start":17.185,"end":18.465,"sentiment":"neutral","sentiment_score":0.20868517085909843}],"sentiment":"neutral","sentiment_score":0.18203658163547515,"channel":0,"num_words":5,"start":16.625,"end":18.465},{"sentences":[{"text":"Good afternoon","start":18.275,"end":18.835,"sentiment":"neutral","sentiment_score":0.2545956000685692}],"sentiment":"neutral","sentiment_score":0.2545956000685692,"channel":1,"num_words":2,"start":18.275,"end":18.835},{"sentences":[{"text":"you.","start":18.465,"end":18.965,"sentiment":"neutral","sentiment_score":0.25522249937057495}],"sentiment":"neutral","sentiment_score":0.25522249937057495,"channel":0,"num_words":1,"start":18.465,"end":18.965},{"sentences":[{"text":"here.","start":18.835,"end":19.335,"sentiment":"neutral","sentiment_score":0.1221672147512436}],"sentiment":"neutral","sentiment_score":0.1221672147512436,"channel":1,"num_words":1,"start":18.835,"end":19.335},{"sentences":[{"text":"Jay, I don't know if you still remember me, but we have actually spoken a few months ago.","start":19.185,"end":24.564999,"sentiment":"neutral","sentiment_score":0.028131900096519127},{"text":"And, at at the time, I you were busy, so I sent you an email with some information about our compliance with the AI MDR platform.","start":24.945,"end":33.7,"sentiment":"neutral","sentiment_score":0.05768557738226194},{"text":"And, yeah, I just wanted to follow-up and see if now might be a better time to schedule a quick demo.","start":34.48,"end":40.019997,"sentiment":"neutral","sentiment_score":0.08432917935507638}],"sentiment":"neutral","sentiment_score":0.05810941507896552,"channel":0,"num_words":65,"start":19.185,"end":40.019997},{"sentences":[{"text":"Compliance for what, Andrew?","start":40.305,"end":41.844997,"sentiment":"neutral","sentiment_score":-0.0003678891807794571}],"sentiment":"neutral","sentiment_score":-0.0003678891807794571,"channel":1,"num_words":4,"start":40.305,"end":41.844997},{"sentences":[{"text":"Oh, it's a cybersecurity?","start":42.879997,"end":43.86,"sentiment":"neutral","sentiment_score":-0.02491016173735261},{"text":"We're","start":45.035,"end":45.274998,"sentiment":"neutral","sentiment_score":-0.028177788481116295}],"sentiment":"neutral","sentiment_score":-0.025563687086105347,"channel":0,"num_words":5,"start":42.879997,"end":45.274998},{"sentences":[{"text":"Cybersecurity.","start":45.184998,"end":45.684998,"sentiment":"neutral","sentiment_score":-0.03900622949004173}],"sentiment":"neutral","sentiment_score":-0.03900622949004173,"channel":1,"num_words":1,"start":45.184998,"end":45.684998},{"sentences":[{"text":"a cybersecurity company.","start":45.274998,"end":46.555,"sentiment":"neutral","sentiment_score":-0.036424306531747185},{"text":"Mhmm.","start":46.555,"end":47.055,"sentiment":"neutral","sentiment_score":-0.02483803778886795}],"sentiment":"neutral","sentiment_score":-0.033527739346027374,"channel":0,"num_words":4,"start":45.274998,"end":47.055},{"sentences":[{"text":"I think we are fine at the moment because there's not much activity going on.","start":46.945,"end":51.364998,"sentiment":"neutral","sentiment_score":-0.03711139839142561},{"text":"So we give a pass at the moment.","start":52.945,"end":55.265,"sentiment":"neutral","sentiment_score":-0.02435904135927558},{"text":"Right?","start":55.265,"end":55.68,"sentiment":"neutral","sentiment_score":-0.0039297062903642654},{"text":"Hello?","start":57.28,"end":57.78,"sentiment":"neutral","sentiment_score":-0.029755432158708572},{"text":"Yeah.","start":58.48,"end":58.98,"sentiment":"neutral","sentiment_score":-0.0920444279909134}],"sentiment":"neutral","sentiment_score":-0.03374126435329135,"channel":1,"num_words":26,"start":46.945,"end":58.98},{"sentences":[{"text":"I think this is not the right time for us to go for that cybersecurity stuff.","start":59.28,"end":63.2,"sentiment":"neutral","sentiment_score":-0.3199785454198718},{"text":"You are talking about digital marketing, search engine optimization, cybersecurity, all that, isn't it?","start":63.2,"end":68.74,"sentiment":"neutral","sentiment_score":-0.11758093482681684}],"sentiment":"neutral","sentiment_score":-0.22552632714311283,"channel":1,"num_words":30,"start":59.28,"end":68.74},{"sentences":[{"text":"I see.","start":70.174995,"end":70.655,"sentiment":"neutral","sentiment_score":-0.08578242361545563},{"text":"Because, you know, as I've said before, we're not actually looking to replace what you already have right now.","start":70.655,"end":77.235,"sentiment":"neutral","sentiment_score":-0.06314964075940416},{"text":"We just want you to see how we compare and, you know, maybe help you in the the next once there's a you already got to the point where you need a renewal, you will make a much more better decision and a lot more cheaper","start":77.534996,"end":93.52,"sentiment":"neutral","sentiment_score":0.006179732311031093}],"sentiment":"neutral","sentiment_score":-0.016225975154509853,"channel":0,"num_words":67,"start":70.174995,"end":93.52},{"sentences":[{"text":"Renewal of what?","start":93.46,"end":94.68,"sentiment":"neutral","sentiment_score":-0.0383985930432876}],"sentiment":"neutral","sentiment_score":-0.0383985930432876,"channel":1,"num_words":3,"start":93.46,"end":94.68},{"sentences":[{"text":"Of your current m MDR platform, you know, once the contract ends.","start":96.435,"end":101.415,"sentiment":"neutral","sentiment_score":-0.06475613700846831}],"sentiment":"neutral","sentiment_score":-0.06475613700846831,"channel":0,"num_words":12,"start":96.435,"end":101.415},{"sentences":[{"text":"Of you mean the the the landline telephone system you are talking about?","start":101.025,"end":105.205,"sentiment":"neutral","sentiment_score":-0.03915119543671608}],"sentiment":"neutral","sentiment_score":-0.03915119543671608,"channel":1,"num_words":13,"start":101.025,"end":105.205},{"sentences":[{"text":"Online telephone system?","start":106.835,"end":108.295,"sentiment":"neutral","sentiment_score":-0.03678106516599655}],"sentiment":"neutral","sentiment_score":-0.03678106516599655,"channel":0,"num_words":3,"start":106.835,"end":108.295},{"sentences":[{"text":"Are you talking about the telephone system or website?","start":109.87,"end":113.33,"sentiment":"neutral","sentiment_score":-0.037812908076577716}],"sentiment":"neutral","sentiment_score":-0.037812908076577716,"channel":1,"num_words":9,"start":109.87,"end":113.33},{"sentences":[{"text":"I'm talking about the the cybersecurity part of your company.","start":115.04,"end":118.66,"sentiment":"neutral","sentiment_score":-0.0557789996266365}],"sentiment":"neutral","sentiment_score":-0.0557789996266365,"channel":0,"num_words":10,"start":115.04,"end":118.66},{"sentences":[{"text":"No.","start":119.229996,"end":119.55,"sentiment":"neutral","sentiment_score":-0.10100248456001282},{"text":"I think we are fine at the moment, and do thank you very much for that.","start":119.55,"end":122.59,"sentiment":"neutral","sentiment_score":0.1066376194357872},{"text":"Okay?","start":122.59,"end":123.09,"sentiment":"neutral","sentiment_score":0.07800347357988358}],"sentiment":"neutral","sentiment_score":0.09351127222180367,"channel":1,"num_words":18,"start":119.229996,"end":123.09},{"sentences":[{"text":"Alright.","start":124.24094,"end":124.560936,"sentiment":"neutral","sentiment_score":0.10926001518964767},{"text":"Well,","start":124.560936,"end":125.04093,"sentiment":"neutral","sentiment_score":0.10294002294540404}],"sentiment":"neutral","sentiment_score":0.10610001906752586,"channel":0,"num_words":2,"start":124.24094,"end":125.04093},{"sentences":[{"text":"Okay.","start":124.810875,"end":124.97087,"sentiment":"neutral","sentiment_score":0.13251735270023346},{"text":"Thanks.","start":124.97087,"end":125.47087,"sentiment":"neutral","sentiment_score":0.2484375536441803}],"sentiment":"neutral","sentiment_score":0.19047745317220688,"channel":1,"num_words":2,"start":124.810875,"end":125.47087},{"sentences":[{"text":"just checking, Jay.","start":125.04093,"end":125.92094,"sentiment":"neutral","sentiment_score":0.2409791797399521},{"text":"Well, you have a great day, mate.","start":125.92094,"end":127.12093,"sentiment":"positive","sentiment_score":0.5088963678904942}],"sentiment":"positive","sentiment_score":0.42852121144533156,"channel":0,"num_words":10,"start":125.04093,"end":127.12093},{"sentences":[{"text":"Okay.","start":127.05087,"end":127.450874,"sentiment":"neutral","sentiment_score":0.2927789092063904}],"sentiment":"neutral","sentiment_score":0.2927789092063904,"channel":1,"num_words":1,"start":127.05087,"end":127.450874},{"sentences":[{"text":"Take care.","start":127.12093,"end":127.86093,"sentiment":"positive","sentiment_score":0.33604303002357483}],"sentiment":"positive","sentiment_score":0.33604303002357483,"channel":0,"num_words":2,"start":127.12093,"end":127.86093},{"sentences":[{"text":"Thanks, ma'am.","start":127.450874,"end":127.93088,"sentiment":"positive","sentiment_score":0.44201263785362244},{"text":"Bye.","start":127.93088,"end":128.43088,"sentiment":"neutral","sentiment_score":0.15730470418930054}],"sentiment":"positive","sentiment_score":0.34710999329884845,"channel":1,"num_words":3,"start":127.450874,"end":128.43088}]},"summary":{"result":"success","short":"The customer, named Jay, called Eco Pacific and spoke with agent Andrew about their compliance with the AI MDR platform. Andrew informed Jay that they were not looking to replace their current platform and just wanted to see how they compare and possibly help with renewal. They briefly discussed cybersecurity and ended the call."},"intents":{"segments":[{"text":"My name is Andrew, and I was calling I'm trying to get a hold of Jay. Yes.","start_word":15,"end_word":31,"intents":[{"intent":"Get a hold of jay","confidence_score":0.07248898}]},{"text":"Jay, I don't know if you still remember me, but we have actually spoken a few months ago. And, at at the time, I you were busy, so I sent you an email with some information about our compliance with the AI MDR platform. And, yeah, I just wanted to follow-up and see if now might be a better time to schedule a quick demo. Compliance for what, Andrew?","start_word":47,"end_word":115,"intents":[{"intent":"Follow-up on compliance","confidence_score":0.018604863},{"intent":"Schedule a demo","confidence_score":0.41653085}]},{"text":"We're Cybersecurity. a cybersecurity company. Mhmm. I think we are fine at the moment because there's not much activity going on. So we give a pass at the moment. Right? Hello? Yeah. I think this is not the right time for us to go for that cybersecurity stuff. You are talking about digital marketing, search engine optimization, cybersecurity, all that, isn't it? I see.","start_word":120,"end_word":183,"intents":[{"intent":"Compare cybersecurity options","confidence_score":0.00850143}]},{"text":"Because, you know, as I've said before, we're not actually looking to replace what you already have right now. We just want you to see how we compare and, you know, maybe help you in the the next once there's a you already got to the point where you need a renewal, you will make a much more better decision and a lot more cheaper Renewal of what?","start_word":184,"end_word":251,"intents":[{"intent":"Determine renewal requirements","confidence_score":0.01495435}]},{"text":"Thanks, ma'am. Bye.","start_word":334,"end_word":336,"intents":[{"intent":"End conversation","confidence_score":0.35174283}]}]},"sentiments":{"segments":[{"text":"Thanks for calling Eco Pacific.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.4265223741531372},{"text":"Outing Good afternoon. Eco Pacific. Oh, yes. Hi. Good afternoon. My name is Andrew, and I was calling I'm trying to get a hold of Jay. Yes. Oh, My name is Jay Andrew. hi. Well, good afternoon to Good afternoon you. here. Jay, I don't know if you still remember me, but we have actually spoken a few months ago. And, at at the time, I you were busy, so I sent you an email with some information about our compliance with the AI MDR platform. And, yeah, I just wanted to follow-up and see if now might be a better time to schedule a quick demo. Compliance for what, Andrew? Oh, it's a cybersecurity? We're Cybersecurity. a cybersecurity company. Mhmm. I think we are fine at the moment because there's not much activity going on. So we give a pass at the moment. Right? Hello? Yeah. I think this is not the right time for us to go for that cybersecurity stuff. You are talking about digital marketing, search engine optimization, cybersecurity, all that, isn't it? I see. Because, you know, as I've said before, we're not actually looking to replace what you already have right now. We just want you to see how we compare and, you know, maybe help you in the the next once there's a you already got to the point where you need a renewal, you will make a much more better decision and a lot more cheaper Renewal of what? Of your current m MDR platform, you know, once the contract ends. Of you mean the the the landline telephone system you are talking about? Online telephone system? Are you talking about the telephone system or website? I'm talking about the the cybersecurity part of your company. No. I think we are fine at the moment, and do thank you very much for that. Okay? Alright. Well, Okay. Thanks. just checking, Jay.","start_word":5,"end_word":323,"sentiment":"neutral","sentiment_score":0.004636850208044052},{"text":"Well, you have a great day, mate.","start_word":324,"end_word":330,"sentiment":"positive","sentiment_score":0.5040096044540405},{"text":"Okay. Take care.","start_word":331,"end_word":333,"sentiment":"neutral","sentiment_score":0.31194865703582764},{"text":"Thanks, ma'am.","start_word":334,"end_word":335,"sentiment":"positive","sentiment_score":0.4330933690071106},{"text":"Bye.","start_word":336,"end_word":336,"sentiment":"neutral","sentiment_score":0.209959477186203}],"average":{"sentiment":"neutral","sentiment_score":0.03300312908099091}}}}