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Thank you so much for calling your account. How may I help you today? Yes. That's all possible.\n\nIf you would like to receive your router to the location that where you are, not with the service address, you can go ahead and input that when you process your order through our website because there is a alternate address shipping and billing. So you have to put in the address where you would like to receive the router. Yes. That's correct. And you can also make a note when you process the order.\n\nJust shortly indicate, please send the router to this address, something like that. There is an option to do that when you in the process of ordering your service. Yes. Yes. Definitely.\n\nWe will send a preconfigured router. Mhmm. You're welcome. It's my pleasure. Have a good one, and be safe.\n\nThank you. 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How are you going? So I'm moving into a a new apartment building in a couple of weeks. So I wanted to, obviously, look at setting up with you guys, but I also wanted to get a a router as well. And, obviously, I'm not going into the unit for a couple of weeks. So if you send out the router, I was just seeing if you could send it to my current address so then I can take it to the new address when I move in. Is that all possible? Okay. So just put that under shipping and then just the the normal account would be under billing with it? Okay. Yep. Yep. Okay. And the route is a preset up for you guy for your guys. Yep. Okay. Okay. Perfect. Alright. I think you've answered all my questions, and thank you so much. You too. 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How are you going? So I'm moving into a a new apartment building in a couple of weeks. So I wanted to, obviously, look at setting up with you guys, but I also wanted to get a a router as well. And, obviously, I'm not going into the unit for a couple of weeks.\n\nSo if you send out the router, I was just seeing if you could send it to my current address so then I can take it to the new address when I move in. Is that all possible? Okay. So just put that under shipping and then just the the normal account would be under billing with it? Okay.\n\nYep. Yep. Okay. And the route is a preset up for you guy for your guys. Yep.\n\nOkay. Okay. Perfect. Alright. I think you've answered all my questions, and thank you so much.\n\nYou too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.0,"end":6.24,"sentiment":"neutral","sentiment_score":0.2130909264087677},{"text":"How are you going?","start":6.24,"end":6.98,"sentiment":"neutral","sentiment_score":0.18300191685557365},{"text":"So I'm moving into a a new apartment building in a couple of weeks.","start":7.6,"end":12.179999,"sentiment":"neutral","sentiment_score":0.07795580955488342},{"text":"So I wanted to, obviously, look at setting up with you guys, but I also wanted to get a a router as well.","start":13.684999,"end":22.265,"sentiment":"neutral","sentiment_score":0.1184362391738788},{"text":"And, obviously, I'm not going into the unit for a couple of weeks.","start":23.685,"end":27.044998,"sentiment":"neutral","sentiment_score":-0.046070349331085496}],"sentiment":"neutral","sentiment_score":0.07566543431444601,"num_words":55,"start":6.0,"end":27.044998},{"sentences":[{"text":"So if you send out the router, I was just seeing if you could send it to my current address so then I can take it to the new address when I move in.","start":27.044998,"end":34.559998,"sentiment":"neutral","sentiment_score":0.04573175563093494},{"text":"Is that all possible?","start":34.559998,"end":35.78,"sentiment":"neutral","sentiment_score":0.07006325572729111},{"text":"Okay.","start":63.32,"end":63.64,"sentiment":"neutral","sentiment_score":0.06182357668876648},{"text":"So just put that under shipping and then just the the normal account would be under billing with it?","start":63.64,"end":68.54,"sentiment":"neutral","sentiment_score":0.03156021668722755},{"text":"Okay.","start":70.76,"end":71.26,"sentiment":"neutral","sentiment_score":0.14630773663520813}],"sentiment":"neutral","sentiment_score":0.044795053300716106,"num_words":59,"start":27.044998,"end":71.26},{"sentences":[{"text":"Yep.","start":80.825005,"end":81.325005,"sentiment":"neutral","sentiment_score":0.1369764357805252},{"text":"Yep.","start":86.579994,"end":86.899994,"sentiment":"neutral","sentiment_score":0.07512485980987549},{"text":"Okay.","start":86.899994,"end":87.21999,"sentiment":"neutral","sentiment_score":0.07407119870185852},{"text":"And the route is a preset up for you guy for your guys.","start":87.21999,"end":90.2,"sentiment":"neutral","sentiment_score":0.11019495158241345},{"text":"Yep.","start":90.659996,"end":91.159996,"sentiment":"neutral","sentiment_score":0.10618215799331664}],"sentiment":"neutral","sentiment_score":0.1073464131092324,"num_words":17,"start":80.825005,"end":91.159996},{"sentences":[{"text":"Okay.","start":91.38,"end":91.88,"sentiment":"neutral","sentiment_score":0.1254139542579651},{"text":"Okay.","start":96.5,"end":97.0,"sentiment":"neutral","sentiment_score":0.2768635153770447},{"text":"Perfect.","start":97.06,"end":97.56,"sentiment":"positive","sentiment_score":0.42639100551605225},{"text":"Alright.","start":98.025,"end":98.525,"sentiment":"neutral","sentiment_score":0.29523909091949463},{"text":"I think you've answered all my questions, and thank you so much.","start":98.825005,"end":102.125,"sentiment":"positive","sentiment_score":0.5364732469121615}],"sentiment":"positive","sentiment_score":0.4725991580635309,"num_words":16,"start":91.38,"end":102.125},{"sentences":[{"text":"You too.","start":102.90501,"end":106.745,"sentiment":"positive","sentiment_score":0.4359337240457535},{"text":"Bye.","start":106.745,"end":107.245,"sentiment":"neutral","sentiment_score":0.25431138277053833}],"sentiment":"positive","sentiment_score":0.37539294362068176,"num_words":3,"start":102.90501,"end":107.245}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. How are you going? So I'm moving into a a new apartment building in a couple of weeks. So I wanted to, obviously, look at setting up with you guys, but I also wanted to get a a router as well. And, obviously, I'm not going into the unit for a couple of weeks.\n\nSo if you send out the router, I was just seeing if you could send it to my current address so then I can take it to the new address when I move in. Is that all possible?\n\nChannel 0: Yes. That's all possible. If you would like to receive your router to the location that where you are, not with the service address, you can go ahead and input that when you process your order through our website because there is a alternate address shipping and billing. So you have to put in the address where you would like to receive the router.\n\nChannel 1: Okay. So just put that under shipping and then just the the normal account would be under billing with it?\n\nChannel 0: Yes. That's correct.\n\nChannel 1: Okay.\n\nChannel 0: And you can also make a note when you process the order. Just shortly indicate, please send the router to this address, something like that. There\n\nChannel 1: Yep.\n\nChannel 0: is an option to do that when you in the process of ordering your service.\n\nChannel 1: Yep. Okay. And the route is a preset\n\nChannel 0: Yes.\n\nChannel 1: up for you guy for your guys. Yep. Okay.\n\nChannel 0: Yes. Definitely. We will send a preconfigured router.\n\nChannel 1: Okay. Perfect. Alright.\n\nChannel 0: Mhmm.\n\nChannel 1: I think you've answered all my questions, and thank you so much.\n\nChannel 0: You're welcome.\n\nChannel 1: You\n\nChannel 0: It's my pleasure. Have a good one, and be safe.\n\nChannel 1: too. Bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.36,"sentiment":"positive","sentiment_score":0.42067450284957886},{"text":"Thank you so much for calling your account.","start":1.36,"end":3.62,"sentiment":"positive","sentiment_score":0.7015921771526337},{"text":"How may I help you today?","start":3.84,"end":5.14,"sentiment":"positive","sentiment_score":0.6424318055311838}],"sentiment":"positive","sentiment_score":0.6592001835505168,"channel":0,"num_words":15,"start":1.04,"end":5.14},{"sentences":[{"text":"Hi.","start":6.0,"end":6.24,"sentiment":"neutral","sentiment_score":0.2130909264087677},{"text":"How are you going?","start":6.24,"end":6.98,"sentiment":"neutral","sentiment_score":0.18300191685557365},{"text":"So I'm moving into a a new apartment building in a couple of weeks.","start":7.6,"end":12.179999,"sentiment":"neutral","sentiment_score":0.07795580955488342},{"text":"So I wanted to, obviously, look at setting up with you guys, but I also wanted to get a a 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safe.","start":104.29494,"end":105.91493,"sentiment":"positive","sentiment_score":0.6365146892411369}],"sentiment":"positive","sentiment_score":0.6456635653972626,"channel":0,"num_words":10,"start":103.25494,"end":105.91493},{"sentences":[{"text":"too.","start":106.425,"end":106.745,"sentiment":"neutral","sentiment_score":0.288825660943985},{"text":"Bye.","start":106.745,"end":107.245,"sentiment":"neutral","sentiment_score":0.25431138277053833}],"sentiment":"neutral","sentiment_score":0.27156852185726166,"channel":1,"num_words":2,"start":106.425,"end":107.245},{"sentences":[{"text":"Thank you.","start":107.25494,"end":107.81493,"sentiment":"positive","sentiment_score":0.3975271135568619},{"text":"Bye.","start":107.81493,"end":108.31493,"sentiment":"neutral","sentiment_score":0.1704135537147522}],"sentiment":"neutral","sentiment_score":0.321822593609492,"channel":0,"num_words":3,"start":107.25494,"end":108.31493}]},"summary":{"result":"success","short":"The customer called to inquire about setting up a router for their new apartment building. The agent informed them that they can receive the router to their current address and made note to put the shipping address in the order. The agent also confirmed that the customer will receive a pre betted router and offered a pre-assurance of the router."},"intents":{"segments":[{"text":"So I wanted to, obviously, look at setting up with you guys, but I also wanted to get a a router as well. And, obviously, I'm not going into the unit for a couple of weeks. So if you send out the router, I was just seeing if you could send it to my current address so then I can take it to the new address when I move in. Is that all possible?","start_word":34,"end_word":107,"intents":[{"intent":"Set up router and send router to address","confidence_score":0.0055106967}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.6455864310264587},{"text":"Hi. How are you going? So I'm moving into a a new apartment building in a couple of weeks. So I wanted to, obviously, look at setting up with you guys, but I also wanted to get a a router as well. And, obviously, I'm not going into the unit for a couple of weeks. So if you send out the router, I was just seeing if you could send it to my current address so then I can take it to the new address when I move in. Is that all possible? Yes. That's all possible. If you would like to receive your router to the location that where you are, not with the service address, you can go ahead and input that when you process your order through our website because there is a alternate address shipping and billing. So you have to put in the address where you would like to receive the router. Okay. So just put that under shipping and then just the the normal account would be under billing with it? Yes. That's correct. Okay. And you can also make a note when you process the order. Just shortly indicate, please send the router to this address, something like that. There Yep. is an option to do that when you in the process of ordering your service. Yep. Okay. And the route is a preset Yes. up for you guy for your guys. Yep. Okay. Yes. Definitely. We will send a preconfigured router. Okay.","start_word":15,"end_word":264,"sentiment":"neutral","sentiment_score":0.09045089036226273},{"text":"Perfect.","start_word":265,"end_word":265,"sentiment":"positive","sentiment_score":0.42639100551605225},{"text":"Alright. Mhmm.","start_word":266,"end_word":267,"sentiment":"neutral","sentiment_score":0.28246867656707764},{"text":"I think you've answered all my questions, and thank you so much. You're welcome. You It's my pleasure. Have a good one, and be safe.","start_word":268,"end_word":292,"sentiment":"positive","sentiment_score":0.5785791873931885},{"text":"too. Bye.","start_word":293,"end_word":294,"sentiment":"neutral","sentiment_score":0.26811710000038147},{"text":"Thank you.","start_word":295,"end_word":296,"sentiment":"positive","sentiment_score":0.3890901505947113},{"text":"Bye.","start_word":297,"end_word":297,"sentiment":"neutral","sentiment_score":0.2265615463256836}],"average":{"sentiment":"neutral","sentiment_score":0.1735724628274211}}}}