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No. Honestly, we were trying to sort that out for you and just finishing up for the night, but, I honestly do not mind. As I said, I'm always here to help you out. But how can I help you today? What's happening? Okay. Yep. Yep. Yep. Yeah. Look. That's honestly fine because when we did the advice, we accounted for you having withdrawn that money. So whilst the limit for Centrelink is 10,000 per per financial year, if they were to deem that extra 10,000, like, if they asked you to update that and they deemed sorry. They had the extra 10,000 as a deprived asset, it still would not impact you in any way, shape, or form. We've kept you under the limits pretty significantly. So it won't matter in any way, shape, or form. You can just transfer that money to him. Alternatively, you can withdraw the cash and give it to him as a bank check, however you're comfortable doing it. But, I mean, while SendLink tell you you're supposed to update all of your details, you don't have to ring them and go, hey. I've given my son this much money. It doesn't really matter. I I off the cuff, me personally, I would generally just update things if they ask me to. So I wouldn't just yep. Yep. No. I'm I'm with you there. Yep. No. No. Not a problem at all. What I would do is I will let Jack know. So Jack is the person you just spoke to. He's the one that's taking care of the implementation at the moment. I'll let him know that you've signed the document that the 20,000 withdrawal is the first thing we need. It's very time sensitive. So we'll get that done and processed fast for you, and then we'll do that. Then we'll wait for your next pension payment to come out, and then we'll do the refresh for you. Is that okay? Yep. Yeah. Perfect. Not a problem. Oh, yes. Yep. Yep. Yep. Yeah. Yep. That's it. Exactly. Exactly. We always wanna help out our kids. It's important. Oh, no. Not a problem at all. And we'll have that money paid to the same account that your pension payments go to so it'll go to the one place. Okay. Yep. That's okay. Not a problem at all. I'll get the team onto that one, let you let Jack know that it is really important we get that done first up, and we'll make sure that's all sorted. I'll get him to contact when it's left up twenty four for you. Okay? Yes. I will try. I know. I love my job, though. I'm here working hard for you. I promise. I do. I make sure I've got that quality time. Yeah. Yeah. No. I know. Absolutely. They're only young ones. No. I do agree with that. Yeah. I will. Thank you so much. See you later, Julie. Thanks. 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Julie. It's Dana. How are you this afternoon? That's okay. No.\n\nNot a problem. I I was. No. Honestly, we were trying to sort that out for you and just finishing up for the night, but, I honestly do not mind. As I said, I'm always here to help you out.\n\nBut how can I help you today? What's happening? Okay. Yep. Yep.\n\nYep. Yeah. Look. That's honestly fine because when we did the advice, we accounted for you having withdrawn that money. So whilst the limit for Centrelink is 10,000 per per financial year, if they were to deem that extra 10,000, like, if they asked you to update that and they deemed sorry.\n\nThey had the extra 10,000 as a deprived asset, it still would not impact you in any way, shape, or form. We've kept you under the limits pretty significantly. So it won't matter in any way, shape, or form. You can just transfer that money to him. Alternatively, you can withdraw the cash and give it to him as a bank check, however you're comfortable doing it.\n\nBut, I mean, while SendLink tell you you're supposed to update all of your details, you don't have to ring them and go, hey. I've given my son this much money. It doesn't really matter. I I off the cuff, me personally, I would generally just update things if they ask me to. So I wouldn't just yep.\n\nYep. No. I'm I'm with you there. Yep. No.\n\nNo. Not a problem at all. What I would do is I will let Jack know. So Jack is the person you just spoke to. He's the one that's taking care of the implementation at the moment.\n\nI'll let him know that you've signed the document that the 20,000 withdrawal is the first thing we need. It's very time sensitive. So we'll get that done and processed fast for you, and then we'll do that. Then we'll wait for your next pension payment to come out, and then we'll do the refresh for you. Is that okay?\n\nYep. Yeah. Perfect. Not a problem. Oh, yes.\n\nYep. Yep. Yep. Yeah. Yep.\n\nThat's it. Exactly. Exactly. We always wanna help out our kids. It's important.\n\nOh, no. Not a problem at all. And we'll have that money paid to the same account that your pension payments go to so it'll go to the one place. Okay. Yep.\n\nThat's okay. Not a problem at all. I'll get the team onto that one, let you let Jack know that it is really important we get that done first up, and we'll make sure that's all sorted. I'll get him to contact when it's left up twenty four for you. Okay?\n\nYes. I will try. I know. I love my job, though. I'm here working hard for you.\n\nI promise. I do. I make sure I've got that quality time. Yeah. Yeah.\n\nNo. I know. Absolutely. They're only young ones. No.\n\nI do agree with that. Yeah. I will. Thank you so much. See you later, Julie.\n\nThanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Julie.","start":1.52,"end":2.08,"sentiment":"neutral","sentiment_score":0.2641792595386505},{"text":"It's Dana.","start":2.08,"end":2.72,"sentiment":"neutral","sentiment_score":0.26549167931079865},{"text":"How are you this afternoon?","start":2.72,"end":3.9399998,"sentiment":"positive","sentiment_score":0.37353761196136476},{"text":"That's okay.","start":7.8399997,"end":8.74,"sentiment":"neutral","sentiment_score":-0.11260387301445007},{"text":"No.","start":10.639999,"end":11.04,"sentiment":"neutral","sentiment_score":-0.07637252658605576}],"sentiment":"neutral","sentiment_score":0.21878747207423052,"num_words":12,"start":1.52,"end":11.04},{"sentences":[{"text":"Not a problem.","start":11.04,"end":11.86,"sentiment":"neutral","sentiment_score":-0.0654375118513902},{"text":"I I 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Thank you for taking my call, and I'm so sorry to have to to ring you. Yeah. No. I know how busy you are. It's crazy. And I'm yeah. You were still there at 07:00 whilst night, you naughty girl, but you need to go you need to go Well, I've just spoke to Dylan. So that 20,000 we were talking about, yeah, we've decided we're gonna do it. So Uh-huh. Yeah, so I just thought I better let you know sooner than later. Yeah. So just within the next maybe ten week to ten days, I suppose. And I would just wanted to check. So is it alright now if I put it into his account? Can I give it give him that money? Okay. Yep. Alright. Okay. Yes. No. I'm not. Bye. Yeah. Absolutely. I tell him nothing. I hear from him. I don't hear from him. I don't wanna hear from him, and I tell him zero. Yeah. But I just wanted to let you know. Yep. Yeah. That's okay. Yep. Yeah. And then yep. Then we'll do exactly what we've said we were gonna do yesterday. Yeah. I did find I finally got that email, Dana, this morning, and I I have signed it and sent it back. And then I sent you an email saying don't worry about the 20,000, and of course, now I've just spoke to Dylan. He's like, yeah. Okay, mom. I think we we'll do it. He got he's just he's like, oh, I don't wanna take your money. Is that alright? I'm like, I I'm not asking you to take my money. I'm I'm giving it to you as a gift. I'm trying to help you out. But yeah. Like I said to him, I said, you're the sole beneficiary of it anyway. I said, you're gonna get it when fall off fall off my perch. And I said I I just said to him, John, you know what? I can't take it with me, and I don't wanna be the richest person in the cemetery. So I said, just let me help you. God. I'm sorry. I'm waiting to start my head in. But anyway so yeah. Yeah. Yeah. Thanks, Diana. That's alright. Yep. Yeah. That's great. Alright. And you go home before 07:00 tonight, my girl? Way too many hours here. Alright. I know you are, but sometimes you need to spend time at home with family. You know? There's time that you can't yeah. You can't get that time back going on. You know? You just can't. Yeah. They are. Yeah. Alright, darling. Go look after yourself, and, yeah, I'll talk to you later. Bye. 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Thank you for taking my call, and I'm so sorry to have to to ring you. Yeah. No. I know how busy you are.\n\nIt's crazy. And I'm yeah. You were still there at 07:00 whilst night, you naughty girl, but you need to go you need to go Well, I've just spoke to Dylan. So that 20,000 we were talking about, yeah, we've decided we're gonna do it. So Uh-huh.\n\nYeah, so I just thought I better let you know sooner than later. Yeah. So just within the next maybe ten week to ten days, I suppose. And I would just wanted to check. So is it alright now if I put it into his account?\n\nCan I give it give him that money? Okay. Yep. Alright. Okay.\n\nYes. No. I'm not. Bye. Yeah.\n\nAbsolutely. I tell him nothing. I hear from him. I don't hear from him. I don't wanna hear from him, and I tell him zero.\n\nYeah. But I just wanted to let you know. Yep. Yeah. That's okay.\n\nYep. Yeah. And then yep. Then we'll do exactly what we've said we were gonna do yesterday. Yeah.\n\nI did find I finally got that email, Dana, this morning, and I I have signed it and sent it back. And then I sent you an email saying don't worry about the 20,000, and of course, now I've just spoke to Dylan. He's like, yeah. Okay, mom. I think we we'll do it.\n\nHe got he's just he's like, oh, I don't wanna take your money. Is that alright? I'm like, I I'm not asking you to take my money. I'm I'm giving it to you as a gift. I'm trying to help you out.\n\nBut yeah. Like I said to him, I said, you're the sole beneficiary of it anyway. I said, you're gonna get it when fall off fall off my perch. And I said I I just said to him, John, you know what? I can't take it with me, and I don't wanna be the richest person in the cemetery.\n\nSo I said, just let me help you. God. I'm sorry. I'm waiting to start my head in. But anyway so yeah.\n\nYeah. Yeah. Thanks, Diana. That's alright. Yep.\n\nYeah. That's great. Alright. And you go home before 07:00 tonight, my girl? Way too many hours here.\n\nAlright. I know you are, but sometimes you need to spend time at home with family. You know? There's time that you can't yeah. You can't get that time back going on.\n\nYou know? You just can't. Yeah. They are. Yeah.\n\nAlright, darling. Go look after yourself, and, yeah, I'll talk to you later. Bye. Bye.","paragraphs":[{"sentences":[{"text":"I'm good, honey.","start":4.72,"end":5.7799997,"sentiment":"positive","sentiment_score":0.5929847160975138},{"text":"Thank you for taking my call, and I'm so sorry to have to to ring you.","start":5.8399997,"end":10.5,"sentiment":"neutral","sentiment_score":0.28318404126912355},{"text":"Yeah.","start":11.2,"end":11.7,"sentiment":"neutral","sentiment_score":-0.059222251176834106},{"text":"No.","start":12.6050005,"end":12.925,"sentiment":"neutral","sentiment_score":-0.14273479580879211},{"text":"I know how busy you are.","start":12.925,"end":14.125,"sentiment":"neutral","sentiment_score":-0.20142252494891486}],"sentiment":"neutral","sentiment_score":0.18145950414516307,"num_words":27,"start":4.72,"end":14.125},{"sentences":[{"text":"It's crazy.","start":14.125,"end":14.645,"sentiment":"neutral","sentiment_score":-0.2216402217745781},{"text":"And I'm yeah.","start":14.645,"end":15.885,"sentiment":"neutral","sentiment_score":-0.1293738732735316},{"text":"You were still there at 07:00 whilst night, you naughty girl, but you need to go you need to go Well, I've just spoke to Dylan.","start":15.885,"end":34.22,"sentiment":"neutral","sentiment_score":-0.09041822615724343},{"text":"So that 20,000 we were talking about, yeah, we've decided we're gonna do it.","start":34.22,"end":38.62,"sentiment":"neutral","sentiment_score":0.18826836720108986},{"text":"So Uh-huh.","start":38.62,"end":40.035,"sentiment":"neutral","sentiment_score":0.06813397817313671}],"sentiment":"neutral","sentiment_score":-0.008728741410564868,"num_words":47,"start":14.125,"end":40.035},{"sentences":[{"text":"Yeah, so I just thought I better let you know sooner than later.","start":40.275,"end":43.975,"sentiment":"neutral","sentiment_score":0.054108224236048184},{"text":"Yeah.","start":45.395,"end":45.715,"sentiment":"neutral","sentiment_score":0.08787144720554352},{"text":"So just within the next maybe ten week to ten days, I suppose.","start":45.715,"end":49.495,"sentiment":"neutral","sentiment_score":0.08856793836905406},{"text":"And I would just wanted to check.","start":50.835,"end":52.434998,"sentiment":"neutral","sentiment_score":0.05350496194192341},{"text":"So is it alright now if I put it into his account?","start":52.434998,"end":55.475,"sentiment":"neutral","sentiment_score":0.062716335679094}],"sentiment":"neutral","sentiment_score":0.06673461571335793,"num_words":46,"start":40.275,"end":55.475},{"sentences":[{"text":"Can I give it give him that money?","start":55.475,"end":58.03,"sentiment":"neutral","sentiment_score":0.05340627254918218},{"text":"Okay.","start":85.1,"end":85.6,"sentiment":"neutral","sentiment_score":0.04546959698200226},{"text":"Yep.","start":86.06,"end":86.56,"sentiment":"neutral","sentiment_score":0.08699268102645874},{"text":"Alright.","start":86.62,"end":87.12,"sentiment":"neutral","sentiment_score":0.015179733745753763},{"text":"Okay.","start":91.020004,"end":91.520004,"sentiment":"neutral","sentiment_score":0.0879649668931961}],"sentiment":"neutral","sentiment_score":0.055238096586739026,"num_words":12,"start":55.475,"end":91.520004},{"sentences":[{"text":"Yes.","start":96.925,"end":97.425,"sentiment":"neutral","sentiment_score":-0.016623448580503464},{"text":"No.","start":103.085,"end":103.325,"sentiment":"neutral","sentiment_score":-0.30013802647590637},{"text":"I'm not.","start":103.325,"end":103.905,"sentiment":"negative","sentiment_score":-0.49298594892024994},{"text":"Bye.","start":106.045,"end":106.44,"sentiment":"neutral","sentiment_score":-0.04680220410227776},{"text":"Yeah.","start":111.16,"end":111.64,"sentiment":"neutral","sentiment_score":-0.016604358330368996}],"sentiment":"neutral","sentiment_score":-0.22768998922159275,"num_words":6,"start":96.925,"end":111.64},{"sentences":[{"text":"Absolutely.","start":111.64,"end":112.14,"sentiment":"neutral","sentiment_score":-0.04136885702610016},{"text":"I tell him nothing.","start":112.36,"end":113.16,"sentiment":"neutral","sentiment_score":-0.26736363768577576},{"text":"I hear from him.","start":113.16,"end":114.200005,"sentiment":"neutral","sentiment_score":-0.2413601465523243},{"text":"I don't hear from him.","start":114.200005,"end":115.240005,"sentiment":"negative","sentiment_score":-0.35557756423950193},{"text":"I don't wanna hear from him, and I tell him zero.","start":115.240005,"end":117.9,"sentiment":"neutral","sentiment_score":-0.25945341857996856}],"sentiment":"neutral","sentiment_score":-0.26832557678222657,"num_words":25,"start":111.64,"end":117.9},{"sentences":[{"text":"Yeah.","start":118.600006,"end":119.100006,"sentiment":"neutral","sentiment_score":-0.01987067610025406},{"text":"But I just wanted to let you know.","start":119.240005,"end":121.18,"sentiment":"neutral","sentiment_score":-0.013007254805415869},{"text":"Yep.","start":127.055,"end":127.555,"sentiment":"neutral","sentiment_score":0.06062440201640129},{"text":"Yeah.","start":127.615,"end":128.11499,"sentiment":"neutral","sentiment_score":0.05397406220436096},{"text":"That's okay.","start":138.95,"end":139.77,"sentiment":"neutral","sentiment_score":0.20349495112895966}],"sentiment":"neutral","sentiment_score":0.030589203995007735,"num_words":13,"start":118.600006,"end":139.77},{"sentences":[{"text":"Yep.","start":142.39,"end":142.89,"sentiment":"neutral","sentiment_score":0.07083605229854584},{"text":"Yeah.","start":144.39,"end":144.79001,"sentiment":"neutral","sentiment_score":0.08092795312404633},{"text":"And then yep.","start":144.79001,"end":145.67,"sentiment":"neutral","sentiment_score":0.06868430723746617},{"text":"Then we'll do exactly what we've said we were gonna do yesterday.","start":145.67,"end":148.41,"sentiment":"neutral","sentiment_score":0.12981434414784113},{"text":"Yeah.","start":149.11,"end":149.61,"sentiment":"neutral","sentiment_score":0.20080965757369995}],"sentiment":"neutral","sentiment_score":0.11757770636015469,"num_words":18,"start":142.39,"end":149.61},{"sentences":[{"text":"I did find I finally got that email, Dana, this morning, and I I have signed it and sent it back.","start":150.245,"end":157.44499,"sentiment":"neutral","sentiment_score":0.17867448571182432},{"text":"And then I sent you an email saying don't worry about the 20,000, and of course, now I've just spoke to Dylan.","start":157.44499,"end":162.165,"sentiment":"neutral","sentiment_score":0.10969863120805133},{"text":"He's like, yeah.","start":162.165,"end":162.805,"sentiment":"neutral","sentiment_score":0.05768876522779465},{"text":"Okay, mom.","start":162.805,"end":163.36499,"sentiment":"neutral","sentiment_score":0.11633848771452904},{"text":"I think we we'll do it.","start":163.36499,"end":164.805,"sentiment":"neutral","sentiment_score":0.13943148776888847}],"sentiment":"neutral","sentiment_score":0.13718270896761506,"num_words":54,"start":150.245,"end":164.805},{"sentences":[{"text":"He got he's just he's like, oh, I don't wanna take your money.","start":164.805,"end":168.54001,"sentiment":"neutral","sentiment_score":-0.13904406044345635},{"text":"Is that alright?","start":168.54001,"end":169.1,"sentiment":"neutral","sentiment_score":-0.005508510395884515},{"text":"I'm like, I I'm not asking you to take my money.","start":169.1,"end":171.74,"sentiment":"neutral","sentiment_score":-0.21953621032563123},{"text":"I'm I'm giving it to you as a gift.","start":171.74,"end":174.06,"sentiment":"neutral","sentiment_score":0.24565994242827097},{"text":"I'm trying to help you out.","start":174.06,"end":175.6,"sentiment":"neutral","sentiment_score":0.15264871468146643}],"sentiment":"neutral","sentiment_score":-0.026480115728364104,"num_words":42,"start":164.805,"end":175.6},{"sentences":[{"text":"But yeah.","start":175.82,"end":177.02,"sentiment":"neutral","sentiment_score":0.0134119288995862},{"text":"Like I said to him, I said, you're the sole beneficiary of it anyway.","start":177.02,"end":179.74,"sentiment":"neutral","sentiment_score":0.035141486142362864},{"text":"I said, you're gonna get it when fall off fall off my perch.","start":179.74,"end":182.255,"sentiment":"neutral","sentiment_score":0.018900448384766396},{"text":"And I said I I just said to him, John, you know what?","start":182.255,"end":184.895,"sentiment":"neutral","sentiment_score":-0.021692189316336926},{"text":"I can't take it with me, and I don't wanna be the richest person in the cemetery.","start":184.895,"end":187.615,"sentiment":"neutral","sentiment_score":-0.21816136775647893}],"sentiment":"neutral","sentiment_score":-0.0546818850877679,"num_words":59,"start":175.82,"end":187.615},{"sentences":[{"text":"So I said, just let me help you.","start":187.615,"end":190.035,"sentiment":"neutral","sentiment_score":0.026109048863872886},{"text":"God.","start":196.53,"end":196.93,"sentiment":"neutral","sentiment_score":0.06056562438607216},{"text":"I'm sorry.","start":196.93,"end":197.33,"sentiment":"neutral","sentiment_score":-0.039665209129452705},{"text":"I'm waiting to start my head in.","start":197.33,"end":198.84999,"sentiment":"neutral","sentiment_score":-0.06774704158306122},{"text":"But anyway so yeah.","start":198.84999,"end":201.75,"sentiment":"neutral","sentiment_score":0.00243848981335759}],"sentiment":"neutral","sentiment_score":-0.012471260672265833,"num_words":22,"start":187.615,"end":201.75},{"sentences":[{"text":"Yeah.","start":207.48999,"end":207.98999,"sentiment":"neutral","sentiment_score":0.1126842200756073},{"text":"Yeah.","start":208.2,"end":208.45,"sentiment":"neutral","sentiment_score":0.24963203072547913},{"text":"Thanks, Diana.","start":208.45,"end":209.43,"sentiment":"positive","sentiment_score":0.44017021358013153},{"text":"That's alright.","start":215.715,"end":216.435,"sentiment":"neutral","sentiment_score":0.1360091082751751},{"text":"Yep.","start":216.435,"end":216.755,"sentiment":"neutral","sentiment_score":0.11925947666168212}],"sentiment":"neutral","sentiment_score":0.23341919588191168,"num_words":7,"start":207.48999,"end":216.755},{"sentences":[{"text":"Yeah.","start":216.755,"end":217.255,"sentiment":"neutral","sentiment_score":0.15194343030452728},{"text":"That's great.","start":221.155,"end":221.875,"sentiment":"positive","sentiment_score":0.5206302106380463},{"text":"Alright.","start":221.875,"end":222.275,"sentiment":"neutral","sentiment_score":0.15671056509017944},{"text":"And you go home before 07:00 tonight, my girl?","start":222.275,"end":225.095,"sentiment":"neutral","sentiment_score":0.048611522341767945},{"text":"Way too many hours here.","start":228.95,"end":230.57,"sentiment":"neutral","sentiment_score":-0.14603788703680037}],"sentiment":"neutral","sentiment_score":0.058734926809039384,"num_words":18,"start":216.755,"end":230.57},{"sentences":[{"text":"Alright.","start":231.19,"end":231.69,"sentiment":"neutral","sentiment_score":0.17671990394592285},{"text":"I know you are, but sometimes you need to spend time at home with family.","start":235.35,"end":238.73,"sentiment":"neutral","sentiment_score":-0.020457115024328232},{"text":"You know?","start":239.11,"end":239.77,"sentiment":"neutral","sentiment_score":-0.018967658281326294},{"text":"There's time that you can't yeah.","start":240.485,"end":242.265,"sentiment":"neutral","sentiment_score":-0.1758309875925382},{"text":"You can't get that time back going on.","start":242.645,"end":244.80501,"sentiment":"neutral","sentiment_score":-0.16275707818567753}],"sentiment":"neutral","sentiment_score":-0.07890983403194696,"num_words":32,"start":231.19,"end":244.80501},{"sentences":[{"text":"You know?","start":244.80501,"end":245.285,"sentiment":"neutral","sentiment_score":-0.10811152309179306},{"text":"You just can't.","start":245.285,"end":246.185,"sentiment":"neutral","sentiment_score":-0.23601871728897095},{"text":"Yeah.","start":246.88501,"end":247.38501,"sentiment":"neutral","sentiment_score":-0.07617999613285065},{"text":"They are.","start":249.31894,"end":250.13893,"sentiment":"neutral","sentiment_score":-0.03265151847153902},{"text":"Yeah.","start":250.83893,"end":251.31894,"sentiment":"neutral","sentiment_score":0.07731523364782333}],"sentiment":"neutral","sentiment_score":-0.10982744416428937,"num_words":9,"start":244.80501,"end":251.31894},{"sentences":[{"text":"Alright, darling.","start":251.31894,"end":252.11894,"sentiment":"neutral","sentiment_score":0.2973240613937378},{"text":"Go look after yourself, and, yeah, I'll talk to you later.","start":252.11894,"end":255.41893,"sentiment":"neutral","sentiment_score":0.30907765098593454},{"text":"Bye.","start":257.87894,"end":258.37894,"sentiment":"neutral","sentiment_score":0.301960825920105},{"text":"Bye.","start":258.43893,"end":258.93893,"sentiment":"neutral","sentiment_score":0.22186464071273804}],"sentiment":"neutral","sentiment_score":0.30122185001770657,"num_words":15,"start":251.31894,"end":258.93893}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Julie. It's Dana. How are you this afternoon?\n\nChannel 1: I'm good, honey. Thank you for taking my call, and I'm so\n\nChannel 0: That's\n\nChannel 1: sorry\n\nChannel 0: okay.\n\nChannel 1: to have to to ring you.\n\nChannel 0: No. Not\n\nChannel 1: Yeah.\n\nChannel 0: a problem.\n\nChannel 1: No. I know how busy you are. It's crazy. And I'm yeah. You were still there at 07:00 whilst night, you naughty girl, but you\n\nChannel 0: I\n\nChannel 1: need\n\nChannel 0: I\n\nChannel 1: to\n\nChannel 0: was.\n\nChannel 1: go you need\n\nChannel 0: No.\n\nChannel 1: to\n\nChannel 0: Honestly,\n\nChannel 1: go\n\nChannel 0: we were trying to sort that out for you and just finishing up for the night, but, I honestly do not mind. As I said, I'm always here to help you out. But how can I help you today? What's happening?\n\nChannel 1: Well, I've just spoke to Dylan. So that 20,000 we were talking about, yeah, we've decided we're gonna do it. So\n\nChannel 0: Okay.\n\nChannel 1: Uh-huh.\n\nChannel 0: Yep.\n\nChannel 1: Yeah, so I just thought I better let you know sooner than later.\n\nChannel 0: Yep.\n\nChannel 1: Yeah. So just within the next maybe ten week to ten days, I suppose. And I would just wanted to check. So is it alright now if I put it into his account? Can I give it give\n\nChannel 0: Yep.\n\nChannel 1: him that money?\n\nChannel 0: Yeah. Look. That's honestly fine because when we did the advice, we accounted for you having withdrawn that money. So whilst the limit for Centrelink is 10,000 per per financial year, if they were to deem that extra 10,000, like, if they asked you to update that and they deemed sorry. They had the extra 10,000 as a deprived asset, it still would not impact you in any way, shape, or form.\n\nWe've kept you under the limits pretty significantly.\n\nChannel 1: Okay.\n\nChannel 0: So\n\nChannel 1: Yep.\n\nChannel 0: it won't\n\nChannel 1: Alright.\n\nChannel 0: matter in any way, shape, or form. You can just transfer that money to him. Alternatively,\n\nChannel 1: Okay.\n\nChannel 0: you can withdraw the cash and give it to him as a bank check, however you're comfortable doing it. But, I mean, while SendLink\n\nChannel 1: Yes.\n\nChannel 0: tell you you're supposed to update all of your details, you don't have to ring them and go, hey. I've given my son this\n\nChannel 1: No.\n\nChannel 0: much\n\nChannel 1: I'm not.\n\nChannel 0: money. It doesn't really matter. I I\n\nChannel 1: Bye.\n\nChannel 0: off the cuff, me personally, I would generally just update things if they ask me to.\n\nChannel 1: Yeah. Absolutely.\n\nChannel 0: So I wouldn't\n\nChannel 1: I tell him\n\nChannel 0: just\n\nChannel 1: nothing. I hear from him. I don't hear from him. I don't wanna hear from him, and I tell\n\nChannel 0: yep.\n\nChannel 1: him zero.\n\nChannel 0: Yep.\n\nChannel 1: Yeah.\n\nChannel 0: No.\n\nChannel 1: But\n\nChannel 0: I'm\n\nChannel 1: I just\n\nChannel 0: I'm\n\nChannel 1: wanted\n\nChannel 0: with\n\nChannel 1: to\n\nChannel 0: you\n\nChannel 1: let\n\nChannel 0: there.\n\nChannel 1: you know.\n\nChannel 0: Yep. No. No. Not a problem at all. What I would do is I will let Jack know.\n\nSo Jack is the person you just spoke to. He's\n\nChannel 1: Yep.\n\nChannel 0: the one that's taking\n\nChannel 1: Yeah.\n\nChannel 0: care of the implementation at the moment. I'll let him know that you've signed the document that the 20,000 withdrawal is the first thing we need. It's very time sensitive. So we'll get that done and processed fast for you, and then we'll\n\nChannel 1: That's\n\nChannel 0: do\n\nChannel 1: okay.\n\nChannel 0: that. Then we'll wait for your next pension payment to come out, and\n\nChannel 1: Yep.\n\nChannel 0: then we'll do the refresh for you. Is that\n\nChannel 1: Yeah.\n\nChannel 0: okay?\n\nChannel 1: And then yep.\n\nChannel 0: Yep.\n\nChannel 1: Then we'll do exactly what we've said we were gonna do yesterday.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Perfect.\n\nChannel 1: I did\n\nChannel 0: Not\n\nChannel 1: find\n\nChannel 0: a problem.\n\nChannel 1: I finally got that email, Dana, this morning,\n\nChannel 0: Oh,\n\nChannel 1: and\n\nChannel 0: yes.\n\nChannel 1: I I have signed it and sent it back. And then I sent you an\n\nChannel 0: Yep.\n\nChannel 1: email saying don't worry about the 20,000, and of course, now I've just spoke to Dylan. He's like, yeah. Okay, mom. I think we we'll do it. He got\n\nChannel 0: Yep.\n\nChannel 1: he's just he's like, oh, I don't wanna take your money. Is that alright? I'm like, I I'm not asking you to take my money. I'm I'm\n\nChannel 0: Yep.\n\nChannel 1: giving it to you as a gift. I'm trying\n\nChannel 0: Yeah.\n\nChannel 1: to help you out. But yeah. Like I said to him, I said, you're the sole beneficiary of it anyway. I said, you're gonna\n\nChannel 0: Yep.\n\nChannel 1: get it when fall off fall off my perch.\n\nChannel 0: That's\n\nChannel 1: And\n\nChannel 0: it.\n\nChannel 1: I said I I just said to him, John, you know what? I can't take it with me, and I don't wanna be the richest person in the cemetery. So I said, just let me help you.\n\nChannel 0: Exactly. Exactly. We always wanna help out our kids. It's important.\n\nChannel 1: God. I'm sorry. I'm\n\nChannel 0: Oh,\n\nChannel 1: waiting to start my head in. But anyway so\n\nChannel 0: no. Not a\n\nChannel 1: yeah.\n\nChannel 0: problem at all. And we'll have that money paid to the same account that your pension payments go to so it'll go to the one place.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. Thanks,\n\nChannel 0: Yep.\n\nChannel 1: Diana.\n\nChannel 0: That's okay. Not a problem at all. I'll get the team onto that one, let you let Jack know that it is really important we get that done first up, and\n\nChannel 1: That's\n\nChannel 0: we'll\n\nChannel 1: alright.\n\nChannel 0: make sure that's\n\nChannel 1: Yep.\n\nChannel 0: all\n\nChannel 1: Yeah.\n\nChannel 0: sorted. I'll get him to contact when it's left up twenty four for you. Okay?\n\nChannel 1: That's great. Alright. And you go home before\n\nChannel 0: Yes.\n\nChannel 1: 07:00 tonight, my girl?\n\nChannel 0: I will try.\n\nChannel 1: Way too many hours here.\n\nChannel 0: I know.\n\nChannel 1: Alright.\n\nChannel 0: I love my job, though. I'm here working hard for you. I promise.\n\nChannel 1: I know you are, but sometimes you need to spend time at home with family. You\n\nChannel 0: I\n\nChannel 1: know?\n\nChannel 0: do. I make sure\n\nChannel 1: There's\n\nChannel 0: I've\n\nChannel 1: time\n\nChannel 0: got that\n\nChannel 1: that\n\nChannel 0: quality\n\nChannel 1: you can't\n\nChannel 0: time.\n\nChannel 1: yeah.\n\nChannel 0: Yeah.\n\nChannel 1: You can't get\n\nChannel 0: Yeah.\n\nChannel 1: that time back going on. You know?\n\nChannel 0: No.\n\nChannel 1: You\n\nChannel 0: I\n\nChannel 1: just\n\nChannel 0: know.\n\nChannel 1: can't.\n\nChannel 0: Absolutely.\n\nChannel 1: Yeah.\n\nChannel 0: They're only young ones. No. I do agree\n\nChannel 1: They\n\nChannel 0: with\n\nChannel 1: are.\n\nChannel 0: that.\n\nChannel 1: Yeah. Alright, darling.\n\nChannel 0: Yeah.\n\nChannel 1: Go look after yourself, and,\n\nChannel 0: I will.\n\nChannel 1: yeah, I'll talk to you later.\n\nChannel 0: Thank you so much. See you later, Julie.\n\nChannel 1: Bye. Bye.\n\nChannel 0: Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Julie.","start":1.52,"end":2.08,"sentiment":"neutral","sentiment_score":0.2641792595386505},{"text":"It's Dana.","start":2.08,"end":2.72,"sentiment":"neutral","sentiment_score":0.26549167931079865},{"text":"How are you this afternoon?","start":2.72,"end":3.9399998,"sentiment":"positive","sentiment_score":0.37353761196136476}],"sentiment":"neutral","sentiment_score":0.3252255486117469,"channel":0,"num_words":9,"start":1.52,"end":3.9399998},{"sentences":[{"text":"I'm good, honey.","start":4.72,"end":5.7799997,"sentiment":"positive","sentiment_score":0.5929847160975138},{"text":"Thank you for taking my call, and I'm 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withdrawal of her son's money from her account and is speaking with an agent, Julie. 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So that 20,000 we were talking about, yeah, we've decided we're gonna do it. So Okay. Uh-huh. Yep. Yeah, so I just thought I better let you know sooner than later. Yep. Yeah. So just within the next maybe ten week to ten days, I suppose. And I would just wanted to check. So is it alright now if I put it into his account? Can I give it give Yep. him that money? Yeah. Look. That's honestly fine because when we did the advice, we accounted for you having withdrawn that money. So whilst the limit for Centrelink is 10,000 per per financial year, if they were to deem that extra 10,000, like, if they asked you to update that and they deemed sorry. They had the extra 10,000 as a deprived asset, it still would not impact you in any way, shape, or form. We've kept you under the limits pretty significantly. Okay. So Yep. it won't Alright. matter in any way, shape, or form. You can just transfer that money to him. Alternatively, Okay. you can withdraw the cash and give it to him as a bank check, however you're comfortable doing it. But, I mean, while SendLink Yes. tell you you're supposed to update all of your details, you don't have to ring them and go, hey. I've given my son this No.","start_word":24,"end_word":345,"sentiment":"neutral","sentiment_score":0.015145796766180709},{"text":"much I'm not. money.","start_word":346,"end_word":349,"sentiment":"negative","sentiment_score":-0.4506383538246155},{"text":"It doesn't really matter. I I Bye. off the cuff, me personally, I would generally just update things if they ask me to. Yeah. Absolutely. So I wouldn't I tell him just nothing. I hear from him.","start_word":350,"end_word":386,"sentiment":"neutral","sentiment_score":-0.11782728135585784},{"text":"I don't hear from him.","start_word":387,"end_word":391,"sentiment":"negative","sentiment_score":-0.35113629698753357},{"text":"I don't wanna hear from him, and I tell yep. him zero. Yep. Yeah. 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