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How are you doing today? How are you doing today? That's good to hear. I'm doing great as well. Thank you so much for asking. Yeah. Just give me one second. Hold on, please. Pulling up Okay. Right. So I already have your account pulled up, and the call was actually from Fountain. Give me one second, please. Please. Okay. Yep. The the call might be for... From your... The invoice. I mean... Yeah. For your account termination or cancellation. Could you just give me a minute? I'll put you on hold for me, and then I'll get back to you. Okay? Thank you. Hello, Trishley? Yeah. Thank you so much for patiently holding. Again, I do apologize for whatever is, had happened, how it was inconvenience for you. For different shows, I really understand where you're coming from. For this one, regarding what happened, we... I can go ahead... Or we can go ahead and give you an exemption not paying the early termination fee. But since... Yeah. However, for the router, it may... I mean, it needs to be paid for... I mean, you need to pay for the router, but trust me, you can still make use of this router. It is compatible with every... I mean, you can still use it if in any case that you are to... I'm I'm so sorry. No. I mean, the process is customer pays for the router because we also... Know, we send out brand new router. Since... Based on your invoice, that's $139.95. This is the best offer that we could offer to you to give you the router with this price. But rest assured, we'll cancel the... I mean, we'll give you exemption for the early termination fee. How does that sound? So the new ISP provided you a new router? Okay. Just give me one moment. Okay? Hold on. Thank you. Hello, Srishti. Thank you so much for patiently holding. I really understand. I know that if it's just been a month, however, you will still need to pay for the router since it was with you for over a month. And also, we actually don't give exemption for early termination fee. But this is the best thing that we could offer to you right now to pay for the router, at least. Sure. Let me go ahead and modify it for you. Okay? Thank you so much for understanding. Thank you. Just give me one moment. Oh, is it okay for you to... For us to settle it or let... I can help you with, you know, modify the invoice and we can go ahead and process the payment so that... I mean, for the for the router. This week? Could you provide me the ex... The exact... I mean, specific piece so that we could, I mean, so that we cannot... So that we won't calling you back for an update, you know, tomorrow. Thank you so much. I'll take note of that on your account. The payment for the router will be made tomorrow. And if you need further assistance, can you log in to your account just to make sure? Do you have an access to your account? Do you have an access to your account? I mean, on your customer portal for you to pay further... I mean, an option or an access to pay for an invite. Okay? Oh, okay. Great. Great. Great. Alright. If there's anything else you... I mean, further assistance needed, please don't hesitate to call us, and we'll be more than happy to assist. Okay? Alright. Thank you so much, Rusty. Enjoy the rest of your weekend. 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you for calling Airtel. My name is Mary. May I have your name, please? Hi, Christie. Yeah.\n\nJust give me one second. Let me just pull up your account. Okay? Hold on. That'll be...\n\nHow are you doing today? How are you doing today? That's good to hear. I'm doing great as well. Thank you so much for asking.\n\nYeah. Just give me one second. Hold on, please. Pulling up Okay. Right.\n\nSo I already have your account pulled up, and the call was actually from Fountain. Give me one second, please. Please. Okay. Yep.\n\nThe the call might be for... From your... The invoice. I mean... Yeah.\n\nFor your account termination or cancellation. Could you just give me a minute? I'll put you on hold for me, and then I'll get back to you. Okay? Thank you.\n\nHello, Trishley? Yeah. Thank you so much for patiently holding. Again, I do apologize for whatever is, had happened, how it was inconvenience for you. For different shows, I really understand where you're coming from.\n\nFor this one, regarding what happened, we... I can go ahead... Or we can go ahead and give you an exemption not paying the early termination fee. But since... Yeah.\n\nHowever, for the router, it may... I mean, it needs to be paid for... I mean, you need to pay for the router, but trust me, you can still make use of this router. It is compatible with every... I mean, you can still use it if in any case that you are to...\n\nI'm I'm so sorry. No. I mean, the process is customer pays for the router because we also... Know, we send out brand new router. Since...\n\nBased on your invoice, that's $139.95. This is the best offer that we could offer to you to give you the router with this price. But rest assured, we'll cancel the... I mean, we'll give you exemption for the early termination fee. How does that sound?\n\nSo the new ISP provided you a new router? Okay. Just give me one moment. Okay? Hold on.\n\nThank you. Hello, Srishti. Thank you so much for patiently holding. I really understand. I know that if it's just been a month, however, you will still need to pay for the router since it was with you for over a month.\n\nAnd also, we actually don't give exemption for early termination fee. But this is the best thing that we could offer to you right now to pay for the router, at least. Sure. Let me go ahead and modify it for you. Okay?\n\nThank you so much for understanding. Thank you. Just give me one moment. Oh, is it okay for you to... For us to settle it or let...\n\nI can help you with, you know, modify the invoice and we can go ahead and process the payment so that... I mean, for the for the router. This week? Could you provide me the ex... The exact...\n\nI mean, specific piece so that we could, I mean, so that we cannot... So that we won't calling you back for an update, you know, tomorrow. Thank you so much. I'll take note of that on your account. The payment for the router will be made tomorrow.\n\nAnd if you need further assistance, can you log in to your account just to make sure? Do you have an access to your account? Do you have an access to your account? I mean, on your customer portal for you to pay further... I mean, an option or an access to pay for an invite.\n\nOkay? Oh, okay. Great. Great. Great.\n\nAlright. If there's anything else you... I mean, further assistance needed, please don't hesitate to call us, and we'll be more than happy to assist. Okay? Alright.\n\nThank you so much, Rusty. Enjoy the rest of your weekend. 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I just got a call from this, ma'am. Sorry? Yeah. I'm good. How are you? Yes. Yeah. I am not comfortable paying that because I tried to get in touch with you guys over and over again about fixing the network, and we did everything we could. And I was... Like, you can see the chat that I have with this IT tech... IT guy. We tried to fix it for, like, four days, and nothing was changing and nothing was working. And so I had to change the network because we... Me and my partner both were from home, and the Wi Fi wasn't working at all. So there was... We couldn't do anything about it. Okay. Yes. Yes. Yeah. Yes. Yeah. Am I able to return it? Because I still have it. I can return it. Yeah. How much is the router? Yeah. Is there no way I can return the router? Because it's like... I... When... After I changed the network, the router wasn't accepting the new network anyway. So it's... I'm not going to use it. Yeah. And the... I wasn't able to use this one anyway because it wasn't accepting the new network. I was blocking the new... Yeah. Yeah. Right. Yeah. Okay. Okay. Are you able to send me a new invoice? Okay. Thank you. Okay. Bye. Yep. I'll do it on my end. I... I'll do it on my end this week. Tomorrow. Okay. Yep. Yep. Sorry? I'll pay it using the details on the invoice. Yeah. Okay. Yeah. Thank you. Okay. Okay. You too. 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I just got a call from this, ma'am. Sorry? Yeah. I'm good.\n\nHow are you? Yes. Yeah. I am not comfortable paying that because I tried to get in touch with you guys over and over again about fixing the network, and we did everything we could. And I was...\n\nLike, you can see the chat that I have with this IT tech... IT guy. We tried to fix it for, like, four days, and nothing was changing and nothing was working. And so I had to change the network because we... Me and my partner both were from home, and the Wi Fi wasn't working at all.\n\nSo there was... We couldn't do anything about it. Okay. Yes. Yes.\n\nYeah. Yes. Yeah. Am I able to return it? Because I still have it.\n\nI can return it. Yeah. How much is the router? Yeah. Is there no way I can return the router?\n\nBecause it's like... I... When... After I changed the network, the router wasn't accepting the new network anyway. So it's...\n\nI'm not going to use it. Yeah. And the... I wasn't able to use this one anyway because it wasn't accepting the new network. I was blocking the new...\n\nYeah. Yeah. Right. Yeah. Okay.\n\nOkay. Are you able to send me a new invoice? Okay. Thank you. Okay.\n\nBye. Yep. I'll do it on my end. I... I'll do it on my end this week.\n\nTomorrow. Okay. Yep. Yep. Sorry?\n\nI'll pay it using the details on the invoice. Yeah. Okay. Yeah. Thank you.\n\nOkay. Okay. You too. Bye.","paragraphs":[{"sentences":[{"text":"It's Trishta.","start":5.7599998,"end":6.42,"sentiment":"neutral","sentiment_score":0.06319619715213776},{"text":"I just got a call from this, ma'am.","start":8.08,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.07517848862335086},{"text":"Sorry?","start":23.545,"end":24.045,"sentiment":"neutral","sentiment_score":0.1121240109205246},{"text":"Yeah.","start":26.185,"end":26.425,"sentiment":"neutral","sentiment_score":0.23632390797138217},{"text":"I'm good.","start":26.425,"end":26.904999,"sentiment":"positive","sentiment_score":0.40108467638492584}],"sentiment":"neutral","sentiment_score":0.1341741124966315,"num_words":14,"start":5.7599998,"end":26.904999},{"sentences":[{"text":"How are you?","start":26.904999,"end":27.805,"sentiment":"neutral","sentiment_score":0.3288063704967499},{"text":"Yes.","start":62.51,"end":63.01,"sentiment":"neutral","sentiment_score":0.032016098499298096},{"text":"Yeah.","start":112.095,"end":112.494995,"sentiment":"neutral","sentiment_score":-0.1895296573638916},{"text":"I am not comfortable paying that because I tried to get in touch with you guys over and over again about fixing the network, and we did everything we could.","start":112.494995,"end":124.64,"sentiment":"negative","sentiment_score":-0.35017911046743394},{"text":"And I was...","start":124.64,"end":125.52,"sentiment":"neutral","sentiment_score":-0.1860159089167913}],"sentiment":"neutral","sentiment_score":-0.2693293549512562,"num_words":38,"start":26.904999,"end":125.52},{"sentences":[{"text":"Like, you can see the chat that I have with this IT tech...","start":125.52,"end":129.2,"sentiment":"neutral","sentiment_score":-0.16284439655450675},{"text":"IT 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router?","start":461.61502,"end":463.45502,"sentiment":"neutral","sentiment_score":-0.24767631789048514}],"sentiment":"neutral","sentiment_score":-0.0874765694141388,"num_words":20,"start":418.595,"end":463.45502},{"sentences":[{"text":"Because it's like...","start":463.45502,"end":464.415,"sentiment":"neutral","sentiment_score":-0.14711562792460123},{"text":"I...","start":464.415,"end":464.815,"sentiment":"neutral","sentiment_score":-0.08542101085186005},{"text":"When...","start":464.815,"end":465.215,"sentiment":"neutral","sentiment_score":-0.06657657027244568},{"text":"After I changed the network, the router wasn't accepting the new network anyway.","start":465.215,"end":469.635,"sentiment":"neutral","sentiment_score":-0.29311393889097065},{"text":"So it's...","start":469.935,"end":470.33502,"sentiment":"neutral","sentiment_score":-0.2476222962141037}],"sentiment":"neutral","sentiment_score":-0.24495351314544678,"num_words":20,"start":463.45502,"end":470.33502},{"sentences":[{"text":"I'm not going to use it.","start":470.33502,"end":471.795,"sentiment":"neutral","sentiment_score":-0.3108198841412862},{"text":"Yeah.","start":492.125,"end":492.625,"sentiment":"neutral","sentiment_score":-0.11954480409622192},{"text":"And the...","start":494.285,"end":495.805,"sentiment":"neutral","sentiment_score":-0.15169203281402588},{"text":"I wasn't able to use this one anyway because it wasn't accepting the new network.","start":495.805,"end":500.065,"sentiment":"neutral","sentiment_score":-0.25722762644290925},{"text":"I was blocking the new...","start":503.57,"end":504.95,"sentiment":"neutral","sentiment_score":-0.08759540244936943}],"sentiment":"neutral","sentiment_score":-0.2270427442573268,"num_words":29,"start":470.33502,"end":504.95},{"sentences":[{"text":"Yeah.","start":505.65,"end":506.15,"sentiment":"neutral","sentiment_score":0.022992169484496117},{"text":"Yeah.","start":711.47,"end":711.97,"sentiment":"neutral","sentiment_score":0.10805051773786543},{"text":"Right.","start":731.595,"end":732.095,"sentiment":"neutral","sentiment_score":-0.021230416372418404},{"text":"Yeah.","start":740.66,"end":741.16,"sentiment":"neutral","sentiment_score":0.19710569083690643},{"text":"Okay.","start":744.33997,"end":744.83997,"sentiment":"neutral","sentiment_score":0.1061915159225464}],"sentiment":"neutral","sentiment_score":0.0826218955218792,"num_words":5,"start":505.65,"end":744.83997},{"sentences":[{"text":"Okay.","start":747.645,"end":747.885,"sentiment":"neutral","sentiment_score":0.0412779226899147},{"text":"Are you able to send me a new invoice?","start":747.885,"end":749.66504,"sentiment":"neutral","sentiment_score":0.03882526999546422},{"text":"Okay.","start":756.04504,"end":756.54504,"sentiment":"neutral","sentiment_score":0.1341421753168106},{"text":"Thank you.","start":756.60504,"end":757.34503,"sentiment":"positive","sentiment_score":0.4111325889825821},{"text":"Okay.","start":759.885,"end":760.385,"sentiment":"neutral","sentiment_score":0.2501170039176941}],"sentiment":"neutral","sentiment_score":0.11408783641776868,"num_words":14,"start":747.645,"end":760.385},{"sentences":[{"text":"Bye.","start":761.24506,"end":761.73,"sentiment":"neutral","sentiment_score":0.27220553159713745},{"text":"Yep.","start":763.73,"end":764.23,"sentiment":"neutral","sentiment_score":0.10491710901260376},{"text":"I'll do it on my end.","start":780.645,"end":782.185,"sentiment":"neutral","sentiment_score":0.07342087601621945},{"text":"I...","start":782.725,"end":783.045,"sentiment":"neutral","sentiment_score":0.01267821341753006},{"text":"I'll do it on my end this 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invoice.","start":830.06,"end":832.72,"sentiment":"neutral","sentiment_score":0.021284334878954623},{"text":"Yeah.","start":842.115,"end":842.615,"sentiment":"neutral","sentiment_score":0.13384754955768585},{"text":"Okay.","start":842.675,"end":843.175,"sentiment":"neutral","sentiment_score":0.10969331860542296},{"text":"Yeah.","start":843.395,"end":843.82495,"sentiment":"neutral","sentiment_score":0.16215118765830994},{"text":"Thank you.","start":843.9849,"end":844.725,"sentiment":"positive","sentiment_score":0.34104835987091064}],"sentiment":"neutral","sentiment_score":0.09138198496241655,"num_words":14,"start":830.06,"end":844.725},{"sentences":[{"text":"Okay.","start":846.70496,"end":847.20496,"sentiment":"positive","sentiment_score":0.4432060718536377},{"text":"Okay.","start":847.9849,"end":848.46497,"sentiment":"neutral","sentiment_score":0.3056342601776123},{"text":"You too.","start":848.46497,"end":848.94495,"sentiment":"neutral","sentiment_score":0.3262925520539284},{"text":"Bye.","start":848.94495,"end":849.44495,"sentiment":"neutral","sentiment_score":0.2229112833738327}],"sentiment":"neutral","sentiment_score":0.32486734390258787,"num_words":5,"start":846.70496,"end":849.44495}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: It's Trishta.\n\nChannel 0: Hi,\n\nChannel 1: I just\n\nChannel 0: Christie.\n\nChannel 1: got a call from this, ma'am.\n\nChannel 0: Yeah. Just give me one second. Let me just pull up your account. Okay? Hold on.\n\nThat'll be... How are you doing today?\n\nChannel 1: Sorry?\n\nChannel 0: How are you doing today?\n\nChannel 1: Yeah. I'm good. How are you?\n\nChannel 0: That's good to hear. I'm doing great as well. Thank you so much for asking. Yeah. Just give me one second.\n\nHold on, please. Pulling up Okay. Right. So I already\n\nChannel 1: Yes.\n\nChannel 0: have your account pulled up, and the call was actually from Fountain. Give me one second, please. Please. Okay. Yep.\n\nThe the call might be for... From your... The invoice. I mean... Yeah.\n\nFor your account termination or cancellation.\n\nChannel 1: Yeah. I am not comfortable paying that because I tried to get in touch with you guys over and over again about fixing the network, and we did everything we could. And I was... Like, you can see the chat that I have with this IT tech... IT guy.\n\nWe tried to fix it for, like, four days, and nothing was changing and nothing was working. And so I had to change the network because we... Me and my partner both were from home, and the Wi Fi wasn't working at all. So there was... We couldn't do anything about it.\n\nChannel 0: Could you just give me a minute? I'll put you on hold for me, and then I'll get back to you. Okay?\n\nChannel 1: Okay.\n\nChannel 0: Thank you. Hello, Trishley?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Thank you so much for patiently holding. Again, I do apologize for whatever is, had happened,\n\nChannel 1: Yes.\n\nChannel 0: how it was inconvenience for you. For different shows, I really understand where you're coming from.\n\nChannel 1: Yeah.\n\nChannel 0: For this one, regarding what happened, we... I can go ahead... Or we can go ahead and give you an exemption not paying the early termination fee.\n\nChannel 1: Yes.\n\nChannel 0: But since... Yeah. However, for the router, it may... I mean, it needs to be paid for... I mean, you need to pay for the router, but trust me, you can still make use of this router.\n\nIt is compatible with every... I mean, you can still use it if in any case that you are\n\nChannel 1: Yeah. Am I\n\nChannel 0: to...\n\nChannel 1: able to return it? Because I still have it. I can return it.\n\nChannel 0: I'm I'm so sorry. No. I mean, the process is customer pays for the router because we also... Know, we send out brand new router.\n\nChannel 1: Yeah. How much\n\nChannel 0: Since...\n\nChannel 1: is the router?\n\nChannel 0: Based on your invoice, that's $139.95. This is the best offer that we could offer to you to give you the router with this price. But rest assured,\n\nChannel 1: Yeah.\n\nChannel 0: we'll cancel the... I mean, we'll give you exemption for the early termination fee. How does that sound?\n\nChannel 1: Is there no way I can return the router? Because it's like... I... When... After I changed the network, the router wasn't accepting the new network anyway.\n\nSo it's... I'm not going to use it.\n\nChannel 0: So the new ISP provided you a new router?\n\nChannel 1: Yeah. And the... I wasn't able to use this one anyway because it wasn't accepting the new network.\n\nChannel 0: Okay. Just\n\nChannel 1: I was\n\nChannel 0: give me one\n\nChannel 1: blocking\n\nChannel 0: moment.\n\nChannel 1: the\n\nChannel 0: Okay?\n\nChannel 1: new...\n\nChannel 0: Hold on.\n\nChannel 1: Yeah.\n\nChannel 0: Thank you. Hello, Srishti. Thank you so much for patiently\n\nChannel 1: Yeah.\n\nChannel 0: holding. I really understand. I know that if it's just been a month, however, you will still need to pay for the router since it was with you for over a month. And also,\n\nChannel 1: Right.\n\nChannel 0: we actually don't give exemption for early termination fee. But\n\nChannel 1: Yeah.\n\nChannel 0: this is the best thing that we could offer to you right now\n\nChannel 1: Okay.\n\nChannel 0: to pay for the router, at least.\n\nChannel 1: Okay. Are you able to send me a new invoice?\n\nChannel 0: Sure. Let me go ahead and modify it for you. Okay?\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Thank you so much for understanding.\n\nChannel 1: Okay. Bye.\n\nChannel 0: Thank you. Just give me one moment.\n\nChannel 1: Yep.\n\nChannel 0: Oh, is it okay for you to... For us to settle it or let... I can help you with, you know, modify the invoice and we can go ahead and process the payment so that... I\n\nChannel 1: I'll\n\nChannel 0: mean,\n\nChannel 1: do\n\nChannel 0: for\n\nChannel 1: it on\n\nChannel 0: the\n\nChannel 1: my\n\nChannel 0: for\n\nChannel 1: end.\n\nChannel 0: the router.\n\nChannel 1: I... I'll do it on my end this week.\n\nChannel 0: This week? Could you provide me the ex... The exact... I mean, specific piece so that we could, I mean, so that we cannot... So that we won't calling you back for an update, you know,\n\nChannel 1: Tomorrow.\n\nChannel 0: tomorrow. Thank you so much. I'll take note of that on your account. The payment\n\nChannel 1: Okay.\n\nChannel 0: for the router will be made tomorrow. And if you need further assistance, can you log in to your account just to make\n\nChannel 1: Yep.\n\nChannel 0: sure?\n\nChannel 1: Yep.\n\nChannel 0: Do you have an access to your account?\n\nChannel 1: Sorry?\n\nChannel 0: Do you have an access to your account? I mean, on your customer portal for you to pay further... I mean, an option or an access\n\nChannel 1: I'll\n\nChannel 0: to pay for\n\nChannel 1: pay\n\nChannel 0: an\n\nChannel 1: it using\n\nChannel 0: invite.\n\nChannel 1: the details on the invoice.\n\nChannel 0: Okay? Oh, okay. Great. Great. Great.\n\nAlright. If there's anything else you... I mean, further assistance needed, please don't hesitate to call us, and we'll be more than happy to\n\nChannel 1: Yeah.\n\nChannel 0: assist. Okay?\n\nChannel 1: Okay. Yeah. Thank you.\n\nChannel 0: Alright. Thank you so much, Rusty. Enjoy the\n\nChannel 1: Okay.\n\nChannel 0: rest of your weekend.\n\nChannel 1: Okay. You too. Bye.\n\nChannel 0: Goodbye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.04,"end":2.3999999,"sentiment":"positive","sentiment_score":0.4513570785522461},{"text":"My name is Mary.","start":2.3999999,"end":3.36,"sentiment":"positive","sentiment_score":0.3465641289949417},{"text":"May I have your name, please?","start":3.36,"end":4.66,"sentiment":"neutral","sentiment_score":0.213644248743852}],"sentiment":"neutral","sentiment_score":0.32832716008027396,"channel":0,"num_words":15,"start":1.04,"end":4.66},{"sentences":[{"text":"It's Trishta.","start":5.7599998,"end":6.42,"sentiment":"neutral","sentiment_score":0.06319619715213776}],"sentiment":"neutral","sentiment_score":0.06319619715213776,"channel":1,"num_words":2,"start":5.7599998,"end":6.42},{"sentences":[{"text":"Hi,","start":7.9199996,"end":8.4,"sentiment":"neutral","sentiment_score":0.08943702280521393}],"sentiment":"neutral","sentiment_score":0.08943702280521393,"channel":0,"num_words":1,"start":7.9199996,"end":8.4},{"sentences":[{"text":"I just","start":8.08,"end":8.559999,"sentiment":"neutral","sentiment_score":0.07646363601088524}],"sentiment":"neutral","sentiment_score":0.07646363601088524,"channel":1,"num_words":2,"start":8.08,"end":8.559999},{"sentences":[{"text":"Christie.","start":8.4,"end":8.9,"sentiment":"neutral","sentiment_score":0.08782119303941727}],"sentiment":"neutral","sentiment_score":0.08782119303941727,"channel":0,"num_words":1,"start":8.4,"end":8.9},{"sentences":[{"text":"got a call from this, 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be...","start":20.775,"end":21.095001,"sentiment":"neutral","sentiment_score":0.027605190873146057},{"text":"How are you doing today?","start":21.095001,"end":22.315,"sentiment":"neutral","sentiment_score":0.12587102949619294}],"sentiment":"neutral","sentiment_score":0.09779507560389382,"channel":0,"num_words":7,"start":20.775,"end":22.315},{"sentences":[{"text":"Sorry?","start":23.545,"end":24.045,"sentiment":"neutral","sentiment_score":0.1121240109205246}],"sentiment":"neutral","sentiment_score":0.1121240109205246,"channel":1,"num_words":1,"start":23.545,"end":24.045},{"sentences":[{"text":"How are you doing today?","start":24.775,"end":26.22,"sentiment":"neutral","sentiment_score":0.1488844037055969}],"sentiment":"neutral","sentiment_score":0.1488844037055969,"channel":0,"num_words":5,"start":24.775,"end":26.22},{"sentences":[{"text":"Yeah.","start":26.185,"end":26.425,"sentiment":"neutral","sentiment_score":0.23632390797138217},{"text":"I'm good.","start":26.425,"end":26.904999,"sentiment":"positive","sentiment_score":0.40108467638492584},{"text":"How are you?","start":26.904999,"end":27.805,"sentiment":"neutral","sentiment_score":0.3288063704967499}],"sentiment":"positive","sentiment_score":0.3374853953719139,"channel":1,"num_words":6,"start":26.185,"end":27.805},{"sentences":[{"text":"That's good to hear.","start":28.06,"end":29.019999,"sentiment":"positive","sentiment_score":0.6089333295822144},{"text":"I'm doing great as well.","start":29.019999,"end":30.22,"sentiment":"positive","sentiment_score":0.7218963384628296},{"text":"Thank you so much for asking.","start":30.22,"end":31.759998,"sentiment":"positive","sentiment_score":0.5928549071153005},{"text":"Yeah.","start":33.739998,"end":33.98,"sentiment":"neutral","sentiment_score":0.0959353819489479},{"text":"Just give me one 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She had tried to contact Airtel multiple times but had not received a response. The agent, Mary, pulled up Trishta's account and informed her that she could still use her old router, but would need to pay an early termination fee. Mary also offered to modify the invoice and process payment for the router, and the customer agreed."},"intents":{"segments":[{"text":"Could you just give me a minute? I'll put you on hold for me, and then I'll get back to you. Okay?","start_word":234,"end_word":255,"intents":[{"intent":"Request assistance","confidence_score":0.08493768}]},{"text":"For this one, regarding what happened, we... I can go ahead... Or we can go ahead and give you an exemption not paying the early termination fee. Yes. But since... Yeah.","start_word":298,"end_word":328,"intents":[{"intent":"Provide exemption for early termination fee","confidence_score":0.007267152}]},{"text":"Am I to... able to return it? Because I still have it. 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