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You've called Steve Harris at mister Mortgages. Sorry I'm not available to take your call. But if you leave me a message or better still, shoot me a text message, I'll get back to you as soon as possible. Thank you, and have a great day.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.07290859520435333},{"text":"You've called Steve Harris at mister Mortgages.","start":0.88,"end":2.58,"sentiment":"neutral","sentiment_score":0.06079401980553355},{"text":"Sorry I'm not available to take your call.","start":2.6399999,"end":4.3199997,"sentiment":"neutral","sentiment_score":-0.19801562651991844},{"text":"But if you leave me a message or better still, shoot me a text message, I'll get back to you as soon as possible.","start":4.3199997,"end":9.3,"sentiment":"neutral","sentiment_score":0.08137480371321242},{"text":"Thank you, and have a great day.","start":9.36,"end":10.98,"sentiment":"positive","sentiment_score":0.6382733157702855}],"sentiment":"neutral","sentiment_score":0.11351596215303908,"num_words":47,"start":0.56,"end":10.98}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Steve Harris at mister Mortgages. Sorry I'm not available to take your call. But if you leave me a message or better still, shoot me a text message, I'll get back to you as soon as possible. Thank you, and have a great day.\n\nChannel 0: Hi. This is Abby. I'm calling on behalf of Daniel from TechnoWand based in Springfield, Brisbane. So we wanted to reach out because we wanted to know if you do have IT support or a recurring IT IT issues that don't get properly fixed since we help businesses reduce IT cost and improve security. So may I if you are interested, please let us know.\n\nWe can just return this call as soon as you're available. Thank you, and talk to you soon.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.07290859520435333},{"text":"You've called Steve Harris at mister Mortgages.","start":0.88,"end":2.58,"sentiment":"neutral","sentiment_score":0.06079401980553355},{"text":"Sorry I'm not available to take your call.","start":2.6399999,"end":4.3199997,"sentiment":"neutral","sentiment_score":-0.19801562651991844},{"text":"But if you leave me a message or better still, shoot me a text message, I'll get back to you as soon as possible.","start":4.3199997,"end":9.3,"sentiment":"neutral","sentiment_score":0.08137480371321242},{"text":"Thank you, and have a great day.","start":9.36,"end":10.98,"sentiment":"positive","sentiment_score":0.6382733157702855}],"sentiment":"neutral","sentiment_score":0.11351596215303908,"channel":1,"num_words":47,"start":0.56,"end":10.98},{"sentences":[{"text":"Hi.","start":13.485,"end":13.724999,"sentiment":"neutral","sentiment_score":0.10809358954429626},{"text":"This is Abby.","start":13.724999,"end":14.525,"sentiment":"neutral","sentiment_score":0.09961804747581482},{"text":"I'm calling on behalf of Daniel from TechnoWand based in Springfield, Brisbane.","start":14.525,"end":19.185,"sentiment":"neutral","sentiment_score":0.10469870952268441},{"text":"So we wanted to reach out because we wanted to know if you do have IT support or a recurring IT IT issues that don't get properly fixed since we help businesses reduce IT cost and improve security.","start":19.325,"end":34.89,"sentiment":"neutral","sentiment_score":0.0854760873082437},{"text":"So may I if you are interested, please let us know.","start":35.35,"end":39.324936,"sentiment":"neutral","sentiment_score":0.1319681995294311}],"sentiment":"neutral","sentiment_score":0.09789344244278395,"channel":0,"num_words":65,"start":13.485,"end":39.324936},{"sentences":[{"text":"We can just return this call as soon as you're available.","start":39.324936,"end":41.504936,"sentiment":"neutral","sentiment_score":0.2010724747722799},{"text":"Thank you, and talk to you soon.","start":41.644936,"end":43.42494,"sentiment":"positive","sentiment_score":0.42890208533832}],"sentiment":"neutral","sentiment_score":0.2896728788812955,"channel":0,"num_words":18,"start":39.324936,"end":43.42494}]},"summary":{"result":"success","short":"A representative from TechnoWand, named Abby, calls Steve Harris at Mister Mortgages to inquire if he has IT support or recurring IT issues that affect security. She leaves a message asking for a call back when available and invites him to respond via text or a text message."},"intents":{"segments":[{"text":"I'm calling on behalf of Daniel from TechnoWand based in Springfield, Brisbane. So we wanted to reach out because we wanted to know if you do have IT support or a recurring IT IT issues that don't get properly fixed since we help businesses reduce IT cost and improve security.","start_word":51,"end_word":100,"intents":[{"intent":"Get information about it support and security","confidence_score":0.00037097337}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Steve Harris at mister Mortgages. Sorry I'm not available to take your call. But if you leave me a message or better still, shoot me a text message, I'll get back to you as soon as possible.","start_word":0,"end_word":39,"sentiment":"neutral","sentiment_score":0.026471160352230072},{"text":"Thank you, and have a great day.","start_word":40,"end_word":46,"sentiment":"positive","sentiment_score":0.6307081580162048},{"text":"Hi. This is Abby. I'm calling on behalf of Daniel from TechnoWand based in Springfield, Brisbane. So we wanted to reach out because we wanted to know if you do have IT support or a recurring IT IT issues that don't get properly fixed since we help businesses reduce IT cost and improve security. So may I if you are interested, please let us know. 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