{"metadata":{"transaction_key":"deprecated","request_id":"019eb99a-e9f2-7282-8a0a-83737ac2bdfe","sha256":"30da2a35b11ae024d70392f78d07abbdb6d37df95d37e8104306ca6791b68c8c","created":"2026-06-12T02:13:19.282Z","duration":97.34394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":338,"output_tokens":79},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":382,"output_tokens":382},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":382,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. Harry, it's Ronald from Cloud Solution IT. How are you doing today? I'm doing good. No complain. It's Friday. That's the airport. Alright? Harry, I hope you still remember the company because the last time that we touch base with you, it was the October last year. And during that time, I was trying to arrange a meeting with you, together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Harry, it's a cloud solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And, reason for my call today, Harry, same thing as before, we're only hoping to, arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month. Mhmm. In six months? Yeah. Okay. I'll call you back again after six months, sir. Alright. Thank you, Harry. Alright. Thank you. Alright. Bye bye. Bye bye.","confidence":0.9980469,"words":[{"word":"yeah","start":2.96,"end":3.28,"confidence":0.82470703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03380308300256729},{"word":"good","start":3.28,"end":3.52,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3102305233478546},{"word":"morning","start":3.52,"end":4.02,"confidence":0.9885254,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.23791299760341644},{"word":"harry","start":5.12,"end":5.62,"confidence":0.82299805,"punctuated_word":"Harry,","sentiment":"neutral","sentiment_score":0.15741650760173798},{"word":"it's","start":6.08,"end":6.3199997,"confidence":0.99560547,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.1792457103729248},{"word":"ronald","start":6.3199997,"end":6.8199997,"confidence":0.97265625,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.16406209766864777},{"word":"from","start":6.8799996,"end":7.3799996,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1786523014307022},{"word":"cloud","start":7.44,"end":7.8399997,"confidence":0.75390625,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.17004434764385223},{"word":"solution","start":7.8399997,"end":8.34,"confidence":0.9506836,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.16563986241817474},{"word":"it","start":8.4,"end":8.9,"confidence":0.99609375,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.14776992797851562},{"word":"how","start":9.44,"end":9.679999,"confidence":0.93603516,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.18509690463542935},{"word":"are","start":9.679999,"end":9.76,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1926432698965073},{"word":"you","start":9.76,"end":9.92,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17897334694862366},{"word":"doing","start":9.92,"end":10.16,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.17530140280723572},{"word":"today","start":10.16,"end":10.66,"confidence":0.98535156,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.21021302044391632},{"word":"i'm","start":12.455,"end":12.775,"confidence":0.9333496,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5290129780769348},{"word":"doing","start":12.775,"end":13.095,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.5582255125045776},{"word":"good","start":13.095,"end":13.415,"confidence":0.9921875,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.5224603414535522},{"word":"no","start":13.415,"end":13.655,"confidence":0.99609375,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.292988121509552},{"word":"complain","start":13.655,"end":14.055,"confidence":0.9187012,"punctuated_word":"complain.","sentiment":"neutral","sentiment_score":0.21446818113327024},{"word":"it's","start":14.055,"end":14.375,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.12444784492254256},{"word":"friday","start":14.375,"end":14.855,"confidence":0.80200195,"punctuated_word":"Friday.","sentiment":"neutral","sentiment_score":0.08563798666000366},{"word":"that's","start":14.855,"end":15.095,"confidence":0.86499023,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.05696866661310196},{"word":"the","start":15.095,"end":15.335,"confidence":0.90625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05711423605680466},{"word":"airport","start":15.335,"end":15.835,"confidence":0.8574219,"punctuated_word":"airport.","sentiment":"neutral","sentiment_score":0.07966755330562592},{"word":"alright","start":15.975,"end":16.475,"confidence":0.79418945,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.06082822009921074},{"word":"harry","start":17.415,"end":17.735,"confidence":0.7861328,"punctuated_word":"Harry,","sentiment":"neutral","sentiment_score":0.0305657796561718},{"word":"i","start":17.735,"end":17.815,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05770847201347351},{"word":"hope","start":17.815,"end":18.055,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.05891191214323044},{"word":"you","start":18.055,"end":18.135,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0338299423456192},{"word":"still","start":18.135,"end":18.635,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.03352685272693634},{"word":"remember","start":18.775,"end":19.275,"confidence":0.9472656,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.04519962519407272},{"word":"the","start":19.335,"end":19.415,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05292962864041328},{"word":"company","start":19.415,"end":19.915,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.07464568316936493},{"word":"because","start":20.055,"end":20.295,"confidence":0.5410156,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.05768715590238571},{"word":"the","start":20.295,"end":20.455,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.054915133863687515},{"word":"last","start":20.455,"end":20.695,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.03441213071346283},{"word":"time","start":20.695,"end":20.935,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.059601470828056335},{"word":"that","start":20.935,"end":21.095001,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05479912459850311},{"word":"we","start":21.095001,"end":21.335,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07026048749685287},{"word":"touch","start":21.335,"end":21.654999,"confidence":0.5107422,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.06644614785909653},{"word":"base","start":21.654999,"end":21.974998,"confidence":0.99902344,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.059896159917116165},{"word":"with","start":21.974998,"end":22.135,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06162954121828079},{"word":"you","start":22.135,"end":22.635,"confidence":0.99316406,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.06322342157363892},{"word":"it","start":22.935,"end":23.095,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03829813003540039},{"word":"was","start":23.095,"end":23.575,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.028079766780138016},{"word":"the","start":23.575,"end":23.735,"confidence":0.5019531,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03958868235349655},{"word":"october","start":23.735,"end":24.235,"confidence":0.9941406,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.03767297044396401},{"word":"last","start":24.375,"end":24.695,"confidence":0.60791016,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.03235260397195816},{"word":"year","start":24.695,"end":25.195,"confidence":0.97631836,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.04068329930305481},{"word":"and","start":25.415,"end":25.735,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0450514554977417},{"word":"during","start":25.735,"end":26.134998,"confidence":0.99902344,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.03719610348343849},{"word":"that","start":26.134998,"end":26.375,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03626059740781784},{"word":"time","start":26.375,"end":26.775,"confidence":0.9970703,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.03151268512010574},{"word":"i","start":26.775,"end":26.855,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04528811201453209},{"word":"was","start":26.855,"end":27.15,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.0322553925216198},{"word":"trying","start":27.31,"end":27.63,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.03875768929719925},{"word":"to","start":27.63,"end":27.869999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03780538961291313},{"word":"arrange","start":27.869999,"end":28.189999,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.04904299974441528},{"word":"a","start":28.189999,"end":28.35,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04575814679265022},{"word":"meeting","start":28.35,"end":28.75,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.043805040419101715},{"word":"with","start":28.75,"end":28.91,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.043074239045381546},{"word":"you","start":28.91,"end":29.41,"confidence":0.76171875,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.05697212368249893},{"word":"together","start":30.11,"end":30.51,"confidence":0.99902344,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.04769717901945114},{"word":"with","start":30.51,"end":30.67,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.050806328654289246},{"word":"my","start":30.67,"end":30.91,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.05901411175727844},{"word":"cto","start":30.91,"end":31.41,"confidence":0.99397784,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.04969237744808197},{"word":"mister","start":31.47,"end":31.869999,"confidence":0.9875488,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.03687281161546707},{"word":"baljit","start":31.869999,"end":32.37,"confidence":0.6553955,"punctuated_word":"Baljit","sentiment":"neutral","sentiment_score":0.0372200533747673},{"word":"singh","start":32.43,"end":32.93,"confidence":0.9399414,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.032249949872493744},{"word":"to","start":33.309998,"end":33.63,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.031480517238378525},{"word":"introduce","start":33.63,"end":34.13,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.05178568512201309},{"word":"our","start":34.19,"end":34.43,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.04587231203913689},{"word":"company","start":34.43,"end":34.829998,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.06199207529425621},{"word":"and","start":34.829998,"end":34.989998,"confidence":0.98535156,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07323378324508667},{"word":"our","start":34.989998,"end":35.15,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.06250355392694473},{"word":"services","start":35.15,"end":35.65,"confidence":1.0,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.057142388075590134},{"word":"name","start":36.59,"end":36.829998,"confidence":0.9902344,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":0.06938256323337555},{"word":"of","start":36.829998,"end":36.989998,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.05017325282096863},{"word":"the","start":36.989998,"end":37.07,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05940334126353264},{"word":"company","start":37.07,"end":37.39,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.056227680295705795},{"word":"again","start":37.39,"end":37.71,"confidence":0.8964844,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.054949801415205},{"word":"harry","start":37.71,"end":38.03,"confidence":0.72387695,"punctuated_word":"Harry,","sentiment":"neutral","sentiment_score":0.05416738614439964},{"word":"it's","start":38.03,"end":38.43,"confidence":0.95336914,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.05408249422907829},{"word":"a","start":38.43,"end":38.59,"confidence":0.42163086,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05915419757366181},{"word":"cloud","start":38.59,"end":38.91,"confidence":0.82128906,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":0.06814412772655487},{"word":"solution","start":38.91,"end":39.41,"confidence":0.9941406,"punctuated_word":"solution","sentiment":"neutral","sentiment_score":0.0423709936439991},{"word":"it","start":39.47,"end":39.97,"confidence":0.99853516,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.046926192939281464},{"word":"we","start":40.635002,"end":40.875,"confidence":0.98095703,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.0583285428583622},{"word":"are","start":40.875,"end":41.375,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.049433134496212006},{"word":"a","start":41.595,"end":41.675,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06497624516487122},{"word":"managed","start":41.675,"end":42.075,"confidence":0.95947266,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":0.08878025412559509},{"word":"service","start":42.075,"end":42.475,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.04938003420829773},{"word":"provider","start":42.475,"end":42.975,"confidence":0.99853516,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.05941028892993927},{"word":"we","start":43.355,"end":43.595,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.06807343661785126},{"word":"are","start":43.595,"end":43.675,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.05961734056472778},{"word":"also","start":43.675,"end":44.075,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.05874166637659073},{"word":"microsoft","start":44.075,"end":44.555,"confidence":0.95166016,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.08463019132614136},{"word":"trusted","start":44.555,"end":44.955,"confidence":0.9902344,"punctuated_word":"trusted","sentiment":"neutral","sentiment_score":0.08236811310052872},{"word":"partner","start":44.955,"end":45.455,"confidence":1.0,"punctuated_word":"partner","sentiment":"neutral","sentiment_score":0.0757313147187233},{"word":"providing","start":46.075,"end":46.475,"confidence":0.671875,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.06832925975322723},{"word":"services","start":46.475,"end":46.975,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.06601302325725555},{"word":"for","start":47.035,"end":47.515,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08341576159000397},{"word":"cloud","start":47.515,"end":47.915,"confidence":0.96435547,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":0.08957625180482864},{"word":"solutions","start":47.915,"end":48.415,"confidence":0.89331055,"punctuated_word":"solutions,","sentiment":"neutral","sentiment_score":0.0774693563580513},{"word":"cybersecurity","start":48.715,"end":49.215,"confidence":0.9226074,"punctuated_word":"cybersecurity,","sentiment":"neutral","sentiment_score":0.06850895285606384},{"word":"backup","start":50.155,"end":50.555,"confidence":0.96240234,"punctuated_word":"backup","sentiment":"neutral","sentiment_score":0.06290770322084427},{"word":"and","start":50.555,"end":50.795,"confidence":0.87890625,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07234174013137817},{"word":"recovery","start":50.795,"end":51.295,"confidence":0.98828125,"punctuated_word":"recovery,","sentiment":"neutral","sentiment_score":0.08503053337335587},{"word":"sharepoint","start":51.435,"end":51.935,"confidence":0.98291016,"punctuated_word":"SharePoint,","sentiment":"neutral","sentiment_score":0.08090218901634216},{"word":"manage","start":52.57,"end":52.89,"confidence":0.6923828,"punctuated_word":"Manage","sentiment":"neutral","sentiment_score":0.07124306261539459},{"word":"three","start":52.89,"end":53.13,"confidence":0.9790039,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.06590724736452103},{"word":"sixty","start":53.13,"end":53.53,"confidence":0.9370117,"punctuated_word":"sixty","sentiment":"neutral","sentiment_score":0.06047593057155609},{"word":"five","start":53.53,"end":53.93,"confidence":0.9838867,"punctuated_word":"five,","sentiment":"neutral","sentiment_score":0.07424004375934601},{"word":"power","start":53.93,"end":54.25,"confidence":0.98291016,"punctuated_word":"Power","sentiment":"neutral","sentiment_score":0.09524030238389967},{"word":"bi","start":54.25,"end":54.73,"confidence":0.90356445,"punctuated_word":"BI,","sentiment":"neutral","sentiment_score":0.07446392625570297},{"word":"and","start":54.73,"end":54.89,"confidence":0.9580078,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.061034344136714935},{"word":"many","start":54.89,"end":55.05,"confidence":0.7128906,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.06588242202997208},{"word":"more","start":55.05,"end":55.55,"confidence":0.99316406,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":0.0606328621506691},{"word":"and","start":55.73,"end":56.23,"confidence":0.73461914,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.0421946793794632},{"word":"reason","start":56.65,"end":56.97,"confidence":0.96972656,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.05087403953075409},{"word":"for","start":56.97,"end":57.13,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04347877949476242},{"word":"my","start":57.13,"end":57.29,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.06594546139240265},{"word":"call","start":57.29,"end":57.53,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.06732683628797531},{"word":"today","start":57.53,"end":57.85,"confidence":0.9975586,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.07424073666334152},{"word":"harry","start":57.85,"end":58.35,"confidence":0.9909668,"punctuated_word":"Harry,","sentiment":"neutral","sentiment_score":0.05472557246685028},{"word":"same","start":58.65,"end":58.89,"confidence":0.99902344,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.058209698647260666},{"word":"thing","start":58.89,"end":59.05,"confidence":1.0,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.06786806136369705},{"word":"as","start":59.05,"end":59.29,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.08178818225860596},{"word":"before","start":59.29,"end":59.79,"confidence":0.8713379,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":0.06475881487131119},{"word":"we're","start":60.41,"end":60.73,"confidence":0.99853516,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.04103510081768036},{"word":"only","start":60.73,"end":61.05,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.05061317980289459},{"word":"hoping","start":61.05,"end":61.45,"confidence":1.0,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.05884907022118568},{"word":"to","start":61.45,"end":61.77,"confidence":0.9807129,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":0.08051490783691406},{"word":"arrange","start":62.25,"end":62.57,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.09941311925649644},{"word":"an","start":62.57,"end":62.809998,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.08643890917301178},{"word":"introductory","start":62.809998,"end":63.309998,"confidence":1.0,"punctuated_word":"introductory","sentiment":"neutral","sentiment_score":0.08594496548175812},{"word":"meeting","start":63.53,"end":63.85,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.08947597444057465},{"word":"with","start":63.85,"end":64.09,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.08267493546009064},{"word":"you","start":64.09,"end":64.515,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09895753115415572},{"word":"simply","start":64.755,"end":64.995,"confidence":1.0,"punctuated_word":"simply","sentiment":"neutral","sentiment_score":0.09394870698451996},{"word":"to","start":64.995,"end":65.155,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09193363785743712},{"word":"introduce","start":65.155,"end":65.655,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.07597137242555618},{"word":"our","start":65.715,"end":65.955,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.06060371175408363},{"word":"company","start":65.955,"end":66.435,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.06613383442163467},{"word":"only","start":66.435,"end":66.675,"confidence":0.9350586,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.07419906556606293},{"word":"for","start":66.675,"end":66.915,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0745530053973198},{"word":"future","start":66.915,"end":67.315,"confidence":0.9980469,"punctuated_word":"future","sentiment":"neutral","sentiment_score":0.08930132538080215},{"word":"reference","start":67.315,"end":67.815,"confidence":0.8955078,"punctuated_word":"reference.","sentiment":"neutral","sentiment_score":0.07822733372449875},{"word":"and","start":68.435,"end":68.835,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.06563319265842438},{"word":"we're","start":68.835,"end":69.235,"confidence":1.0,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.07070532441139221},{"word":"hoping","start":69.235,"end":69.635,"confidence":1.0,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.06292839348316193},{"word":"that","start":69.635,"end":69.875,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08446212857961655},{"word":"you","start":69.875,"end":70.195,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08297878503799438},{"word":"have","start":70.195,"end":70.354996,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05950517579913139},{"word":"an","start":70.354996,"end":70.515,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.0631944090127945},{"word":"available","start":70.515,"end":71.015,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.04359105974435806},{"word":"time","start":71.075,"end":71.315,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.054447658360004425},{"word":"this","start":71.315,"end":71.475,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.055635202676057816},{"word":"coming","start":71.475,"end":71.875,"confidence":1.0,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":0.04823920875787735},{"word":"week","start":71.875,"end":72.375,"confidence":0.9091797,"punctuated_word":"week,","sentiment":"neutral","sentiment_score":0.04879216477274895},{"word":"maybe","start":72.515,"end":72.915,"confidence":0.99902344,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.04590404778718949},{"word":"on","start":72.915,"end":73.075,"confidence":0.8256836,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.052873678505420685},{"word":"third","start":73.075,"end":73.315,"confidence":0.9863281,"punctuated_word":"third","sentiment":"neutral","sentiment_score":0.06690012663602829},{"word":"or","start":73.315,"end":73.635,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.05016413331031799},{"word":"fourth","start":73.635,"end":73.875,"confidence":0.9980469,"punctuated_word":"fourth","sentiment":"neutral","sentiment_score":0.06539209187030792},{"word":"week","start":73.875,"end":74.034996,"confidence":0.9951172,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.04352492466568947},{"word":"of","start":74.034996,"end":74.195,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04879022389650345},{"word":"this","start":74.195,"end":74.435,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.03686431050300598},{"word":"month","start":74.435,"end":74.935,"confidence":0.9394531,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.03032989427447319},{"word":"mhmm","start":87.6,"end":87.92,"confidence":0.88012695,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.03071971982717514},{"word":"in","start":87.92,"end":88.08,"confidence":0.7495117,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.03272993862628937},{"word":"six","start":88.08,"end":88.399994,"confidence":0.9970703,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.03854266554117203},{"word":"months","start":88.399994,"end":88.88,"confidence":0.7922363,"punctuated_word":"months?","sentiment":"neutral","sentiment_score":-0.03815314918756485},{"word":"yeah","start":88.88,"end":89.34888,"confidence":0.99560547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02172156050801277},{"word":"okay","start":89.588875,"end":89.82888,"confidence":0.97021484,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0021942052990198135},{"word":"i'll","start":89.82888,"end":89.98888,"confidence":0.64941406,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.006250559352338314},{"word":"call","start":89.98888,"end":90.228874,"confidence":0.9980469,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.00019944459199905396},{"word":"you","start":90.228874,"end":90.308876,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.005546391010284424},{"word":"back","start":90.308876,"end":90.46888,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.004202075302600861},{"word":"again","start":90.46888,"end":90.78888,"confidence":1.0,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.006107944995164871},{"word":"after","start":90.78888,"end":91.02888,"confidence":0.99902344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.012993104755878448},{"word":"six","start":91.02888,"end":91.18887,"confidence":1.0,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.024761952459812164},{"word":"months","start":91.18887,"end":91.42888,"confidence":0.99902344,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":0.001157265156507492},{"word":"sir","start":91.42888,"end":91.92888,"confidence":0.99853516,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.01594443805515766},{"word":"alright","start":93.34888,"end":93.82888,"confidence":0.97509766,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.15776394307613373},{"word":"thank","start":93.82888,"end":93.98888,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2700742483139038},{"word":"you","start":93.98888,"end":94.228874,"confidence":0.99902344,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.22931843996047976},{"word":"harry","start":94.228874,"end":94.628876,"confidence":0.99902344,"punctuated_word":"Harry.","sentiment":"neutral","sentiment_score":0.18141138553619385},{"word":"alright","start":94.628876,"end":94.948875,"confidence":0.98657227,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.13305920362472534},{"word":"thank","start":94.948875,"end":95.268875,"confidence":0.97998047,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.329438716173172},{"word":"you","start":95.268875,"end":95.42888,"confidence":0.97021484,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.20088104903697968},{"word":"alright","start":95.42888,"end":95.66888,"confidence":0.744751,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.14492693543434143},{"word":"bye","start":95.66888,"end":95.82888,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.09853652864694595},{"word":"bye","start":95.82888,"end":95.98888,"confidence":0.9165039,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.10712745785713196},{"word":"bye","start":95.98888,"end":96.14888,"confidence":0.96240234,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.09062397480010986},{"word":"bye","start":96.14888,"end":96.64888,"confidence":0.9428711,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.06200620159506798}],"paragraphs":{"transcript":"\nYeah. Good morning. Harry, it's Ronald from Cloud Solution IT. How are you doing today? I'm doing good.\n\nNo complain. It's Friday. That's the airport. Alright? Harry, I hope you still remember the company because the last time that we touch base with you, it was the October last year.\n\nAnd during that time, I was trying to arrange a meeting with you, together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Harry, it's a cloud solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And, reason for my call today, Harry, same thing as before, we're only hoping to, arrange an introductory meeting with you simply to introduce our company only for future reference.\n\nAnd we're hoping that you have an available time this coming week, maybe on third or fourth week of this month. Mhmm. In six months? Yeah. Okay.\n\nI'll call you back again after six months, sir. Alright. Thank you, Harry. Alright. Thank you.\n\nAlright. Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":2.96,"end":3.28,"sentiment":"neutral","sentiment_score":0.03380308300256729},{"text":"Good morning.","start":3.28,"end":4.02,"sentiment":"neutral","sentiment_score":0.27407176047563553},{"text":"Harry, it's Ronald from Cloud Solution IT.","start":5.12,"end":8.9,"sentiment":"neutral","sentiment_score":0.16611867930207933},{"text":"How are you doing today?","start":9.44,"end":10.66,"sentiment":"neutral","sentiment_score":0.18844558894634247},{"text":"I'm doing good.","start":12.455,"end":13.415,"sentiment":"positive","sentiment_score":0.5365662773450216}],"sentiment":"neutral","sentiment_score":0.23870578532417616,"num_words":18,"start":2.96,"end":13.415},{"sentences":[{"text":"No complain.","start":13.415,"end":14.055,"sentiment":"neutral","sentiment_score":0.25372815132141113},{"text":"It's Friday.","start":14.055,"end":14.855,"sentiment":"neutral","sentiment_score":0.10504291579127312},{"text":"That's the airport.","start":14.855,"end":15.835,"sentiment":"neutral","sentiment_score":0.0645834853251775},{"text":"Alright?","start":15.975,"end":16.475,"sentiment":"neutral","sentiment_score":0.06082822009921074},{"text":"Harry, I hope you still remember the company because the last time that we touch base with you, it was the October last year.","start":17.415,"end":25.195,"sentiment":"neutral","sentiment_score":0.04945267178118229}],"sentiment":"neutral","sentiment_score":0.06746827915776521,"num_words":32,"start":13.415,"end":25.195},{"sentences":[{"text":"And during that time, I was trying to arrange a meeting with you, together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":25.415,"end":35.65,"sentiment":"neutral","sentiment_score":0.045938633382320404},{"text":"Name of the company again, Harry, it's a cloud solution IT.","start":36.59,"end":39.97,"sentiment":"neutral","sentiment_score":0.0559074573896148},{"text":"We are a managed service provider.","start":40.635002,"end":42.975,"sentiment":"neutral","sentiment_score":0.06171808329721292},{"text":"We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start":43.355,"end":55.55,"sentiment":"neutral","sentiment_score":0.07251107901334762},{"text":"And, reason for my call today, Harry, same thing as before, we're only hoping to, arrange an introductory meeting with you simply to introduce our company only for future reference.","start":55.73,"end":67.815,"sentiment":"neutral","sentiment_score":0.07167335165043671}],"sentiment":"neutral","sentiment_score":0.06251122381048974,"num_words":99,"start":25.415,"end":67.815},{"sentences":[{"text":"And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month.","start":68.435,"end":74.935,"sentiment":"neutral","sentiment_score":0.05623124451154754},{"text":"Mhmm.","start":87.6,"end":87.92,"sentiment":"neutral","sentiment_score":-0.03071971982717514},{"text":"In six months?","start":87.92,"end":88.88,"sentiment":"neutral","sentiment_score":-0.03647525111834208},{"text":"Yeah.","start":88.88,"end":89.34888,"sentiment":"neutral","sentiment_score":-0.02172156050801277},{"text":"Okay.","start":89.588875,"end":89.82888,"sentiment":"neutral","sentiment_score":0.0021942052990198135}],"sentiment":"neutral","sentiment_score":0.03782160393893719,"num_words":27,"start":68.435,"end":89.82888},{"sentences":[{"text":"I'll call you back again after six months, sir.","start":89.82888,"end":91.92888,"sentiment":"neutral","sentiment_score":-0.003384294505748484},{"text":"Alright.","start":93.34888,"end":93.82888,"sentiment":"neutral","sentiment_score":0.15776394307613373},{"text":"Thank you, Harry.","start":93.82888,"end":94.628876,"sentiment":"neutral","sentiment_score":0.22693469127019247},{"text":"Alright.","start":94.628876,"end":94.948875,"sentiment":"neutral","sentiment_score":0.13305920362472534},{"text":"Thank you.","start":94.948875,"end":95.42888,"sentiment":"neutral","sentiment_score":0.26515988260507584}],"sentiment":"neutral","sentiment_score":0.09196802094811574,"num_words":16,"start":89.82888,"end":95.42888},{"sentences":[{"text":"Alright.","start":95.42888,"end":95.66888,"sentiment":"neutral","sentiment_score":0.14492693543434143},{"text":"Bye bye.","start":95.66888,"end":95.98888,"sentiment":"neutral","sentiment_score":0.10283199325203896},{"text":"Bye bye.","start":95.98888,"end":96.64888,"sentiment":"neutral","sentiment_score":0.07631508819758892}],"sentiment":"neutral","sentiment_score":0.10064421966671944,"num_words":5,"start":95.42888,"end":96.64888}]}}]},{"alternatives":[{"transcript":"I'm speaking. Hello? Hey. Uh-huh. Pretty good. How are you doing? Uh-huh. Yeah. Uh-huh. Uh-huh. Uh-huh. Sorry. I'm I'm I'm kind of busy. Yeah. Could we could we try maybe in six months' time? Yeah. Okay. Alright. Appreciate it. Thank you. Alright. You too. Thanks. Bye.","confidence":0.9892578,"words":[{"word":"i'm","start":0.16,"end":0.39999998,"confidence":0.72546387,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.009355874732136726},{"word":"speaking","start":0.39999998,"end":0.9,"confidence":0.9926758,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.01261197030544281},{"word":"hello","start":3.04,"end":3.54,"confidence":0.8054199,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.052873220294713974},{"word":"hey","start":4.08,"end":4.58,"confidence":0.8354492,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.16193297505378723},{"word":"uh-huh","start":9.679999,"end":10.179999,"confidence":0.9735352,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":0.24438391625881195},{"word":"pretty","start":10.8,"end":11.12,"confidence":0.34399414,"punctuated_word":"Pretty","sentiment":"positive","sentiment_score":0.6625251770019531},{"word":"good","start":11.12,"end":11.28,"confidence":0.99902344,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.5512463450431824},{"word":"how","start":11.28,"end":11.44,"confidence":0.9980469,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3774488866329193},{"word":"are","start":11.44,"end":11.5199995,"confidence":0.66259766,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.3223598897457123},{"word":"you","start":11.5199995,"end":11.599999,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2971642315387726},{"word":"doing","start":11.599999,"end":12.099999,"confidence":0.9975586,"punctuated_word":"doing?","sentiment":"positive","sentiment_score":0.3827586770057678},{"word":"uh-huh","start":33.260002,"end":33.42,"confidence":0.97490233,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":0.03404058888554573},{"word":"yeah","start":33.42,"end":33.92,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04652508348226547},{"word":"uh-huh","start":40.575,"end":41.075,"confidence":0.99785155,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":0.041591353714466095},{"word":"uh-huh","start":45.935,"end":46.435,"confidence":0.88203126,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":0.07164602726697922},{"word":"uh-huh","start":65.22,"end":65.72,"confidence":0.96367186,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":0.07378853857517242},{"word":"sorry","start":78.655,"end":78.975,"confidence":0.67333984,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.13065049052238464},{"word":"i'm","start":78.975,"end":79.215,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.19111010432243347},{"word":"i'm","start":79.215,"end":79.375,"confidence":0.97631836,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.26036566495895386},{"word":"i'm","start":79.375,"end":79.534996,"confidence":0.8569336,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.3306957483291626},{"word":"kind","start":79.534996,"end":79.695,"confidence":0.95410156,"punctuated_word":"kind","sentiment":"negative","sentiment_score":-0.3676641583442688},{"word":"of","start":79.695,"end":80.195,"confidence":1.0,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.34260791540145874},{"word":"busy","start":80.575,"end":81.075,"confidence":0.99658203,"punctuated_word":"busy.","sentiment":"neutral","sentiment_score":-0.30393970012664795},{"word":"yeah","start":82.6,"end":83.1,"confidence":0.8203125,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.08906497061252594},{"word":"could","start":84.52,"end":84.84,"confidence":0.9248047,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":-0.08490221202373505},{"word":"we","start":84.84,"end":85.32,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.07264174520969391},{"word":"could","start":85.32,"end":85.479996,"confidence":0.9892578,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.08023036271333694},{"word":"we","start":85.479996,"end":85.72,"confidence":0.99609375,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06638571619987488},{"word":"try","start":85.72,"end":86.04,"confidence":0.99902344,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.07569362223148346},{"word":"maybe","start":86.04,"end":86.28,"confidence":0.89208984,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.068814717233181},{"word":"in","start":86.28,"end":86.439995,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.06355102360248566},{"word":"six","start":86.439995,"end":86.6,"confidence":0.99902344,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.07436063885688782},{"word":"months'","start":86.6,"end":86.92,"confidence":0.77563477,"punctuated_word":"months'","sentiment":"neutral","sentiment_score":-0.07148958742618561},{"word":"time","start":86.92,"end":87.42,"confidence":0.99853516,"punctuated_word":"time?","sentiment":"neutral","sentiment_score":-0.06914002448320389},{"word":"yeah","start":89.079994,"end":89.408875,"confidence":0.9794922,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.009855338372290134},{"word":"okay","start":91.728874,"end":92.048874,"confidence":0.99658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08745665848255157},{"word":"alright","start":92.048874,"end":92.36887,"confidence":0.9941406,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.19348359107971191},{"word":"appreciate","start":92.36887,"end":92.68887,"confidence":0.92122394,"punctuated_word":"Appreciate","sentiment":"positive","sentiment_score":0.4316996335983277},{"word":"it","start":92.68887,"end":92.768875,"confidence":0.99658203,"punctuated_word":"it.","sentiment":"positive","sentiment_score":0.3478332459926605},{"word":"thank","start":92.768875,"end":93.00887,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3625468015670776},{"word":"you","start":93.00887,"end":93.50887,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.299012690782547},{"word":"alright","start":94.28887,"end":94.52888,"confidence":0.8354492,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1421200931072235},{"word":"you","start":94.52888,"end":94.768875,"confidence":0.3708496,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.12312938272953032},{"word":"too","start":94.768875,"end":95.24887,"confidence":0.78637695,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.156442791223526},{"word":"thanks","start":95.24887,"end":95.56888,"confidence":0.7780762,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.3299802541732788},{"word":"bye","start":95.56888,"end":96.06888,"confidence":0.9916992,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.11503215879201888}],"paragraphs":{"transcript":"\nI'm speaking. Hello? Hey. Uh-huh. Pretty good.\n\nHow are you doing? Uh-huh. Yeah. Uh-huh. Uh-huh.\n\nUh-huh. Sorry. I'm I'm I'm kind of busy. Yeah. Could we could we try maybe in six months' time?\n\nYeah. Okay. Alright. Appreciate it. Thank you.\n\nAlright. You too. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"I'm speaking.","start":0.16,"end":0.9,"sentiment":"neutral","sentiment_score":0.010983922518789768},{"text":"Hello?","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.052873220294713974},{"text":"Hey.","start":4.08,"end":4.58,"sentiment":"neutral","sentiment_score":0.16193297505378723},{"text":"Uh-huh.","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":0.24438391625881195},{"text":"Pretty good.","start":10.8,"end":11.28,"sentiment":"positive","sentiment_score":0.6068857610225677}],"sentiment":"neutral","sentiment_score":0.24213278267000402,"num_words":7,"start":0.16,"end":11.28},{"sentences":[{"text":"How are you doing?","start":11.28,"end":12.099999,"sentiment":"positive","sentiment_score":0.344932921230793},{"text":"Uh-huh.","start":33.260002,"end":33.42,"sentiment":"neutral","sentiment_score":0.03404058888554573},{"text":"Yeah.","start":33.42,"end":33.92,"sentiment":"neutral","sentiment_score":0.04652508348226547},{"text":"Uh-huh.","start":40.575,"end":41.075,"sentiment":"neutral","sentiment_score":0.041591353714466095},{"text":"Uh-huh.","start":45.935,"end":46.435,"sentiment":"neutral","sentiment_score":0.07164602726697922}],"sentiment":"neutral","sentiment_score":0.19669184228405356,"num_words":8,"start":11.28,"end":46.435},{"sentences":[{"text":"Uh-huh.","start":65.22,"end":65.72,"sentiment":"neutral","sentiment_score":0.07378853857517242},{"text":"Sorry.","start":78.655,"end":78.975,"sentiment":"neutral","sentiment_score":-0.13065049052238464},{"text":"I'm I'm I'm kind of busy.","start":78.975,"end":81.075,"sentiment":"neutral","sentiment_score":-0.29939721524715424},{"text":"Yeah.","start":82.6,"end":83.1,"sentiment":"neutral","sentiment_score":-0.08906497061252594},{"text":"Could we could we try maybe in six months' time?","start":84.52,"end":87.42,"sentiment":"neutral","sentiment_score":-0.07272096499800682}],"sentiment":"neutral","sentiment_score":-0.14050104547488063,"num_words":19,"start":65.22,"end":87.42},{"sentences":[{"text":"Yeah.","start":89.079994,"end":89.408875,"sentiment":"neutral","sentiment_score":-0.009855338372290134},{"text":"Okay.","start":91.728874,"end":92.048874,"sentiment":"neutral","sentiment_score":0.08745665848255157},{"text":"Alright.","start":92.048874,"end":92.36887,"sentiment":"neutral","sentiment_score":0.19348359107971191},{"text":"Appreciate it.","start":92.36887,"end":92.768875,"sentiment":"positive","sentiment_score":0.3897664397954941},{"text":"Thank you.","start":92.768875,"end":93.50887,"sentiment":"neutral","sentiment_score":0.3307797461748123}],"sentiment":"neutral","sentiment_score":0.24459675473294087,"num_words":7,"start":89.079994,"end":93.50887},{"sentences":[{"text":"Alright.","start":94.28887,"end":94.52888,"sentiment":"neutral","sentiment_score":0.1421200931072235},{"text":"You too.","start":94.52888,"end":95.24887,"sentiment":"neutral","sentiment_score":0.13978608697652817},{"text":"Thanks.","start":95.24887,"end":95.56888,"sentiment":"neutral","sentiment_score":0.3299802541732788},{"text":"Bye.","start":95.56888,"end":96.06888,"sentiment":"neutral","sentiment_score":0.11503215879201888}],"sentiment":"neutral","sentiment_score":0.17334093600511552,"num_words":5,"start":94.28887,"end":96.06888}]}}]}],"paragraphs":{"transcript":"\nChannel 1: I'm speaking.\n\nChannel 0: Yeah.\n\nChannel 1: Hello?\n\nChannel 0: Good morning.\n\nChannel 1: Hey.\n\nChannel 0: Harry, it's Ronald from Cloud Solution IT. How\n\nChannel 1: Uh-huh.\n\nChannel 0: are you doing today?\n\nChannel 1: Pretty good. How are you doing?\n\nChannel 0: I'm doing good. No complain. It's Friday. That's the airport. Alright?\n\nHarry, I hope you still remember the company because the last time that we touch base with you, it was the October last year. And during that time, I was trying to arrange a meeting with you, together with my CTO, mister Baljit Singh,\n\nChannel 1: Uh-huh.\n\nChannel 0: to\n\nChannel 1: Yeah.\n\nChannel 0: introduce our company and our services. Name of the company again, Harry, it's a cloud solution IT.\n\nChannel 1: Uh-huh.\n\nChannel 0: We are a managed service provider. We are also Microsoft trusted partner\n\nChannel 1: Uh-huh.\n\nChannel 0: providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And, reason for my call today, Harry, same thing as before, we're only hoping to, arrange an introductory meeting with you simply to introduce\n\nChannel 1: Uh-huh.\n\nChannel 0: our company only for future reference. And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month.\n\nChannel 1: Sorry. I'm I'm I'm kind of busy. Yeah. Could we could we try maybe in six months' time?\n\nChannel 0: Mhmm. In six months? Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. I'll call you back again after six months, sir.\n\nChannel 1: Okay. Alright. Appreciate it. Thank you.\n\nChannel 0: Alright. Thank you, Harry.\n\nChannel 1: Alright. You\n\nChannel 0: Alright.\n\nChannel 1: too.\n\nChannel 0: Thank\n\nChannel 1: Thanks.\n\nChannel 0: you. Alright.\n\nChannel 1: Bye.\n\nChannel 0: Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"I'm speaking.","start":0.16,"end":0.9,"sentiment":"neutral","sentiment_score":0.010983922518789768}],"sentiment":"neutral","sentiment_score":0.010983922518789768,"channel":1,"num_words":2,"start":0.16,"end":0.9},{"sentences":[{"text":"Yeah.","start":2.96,"end":3.28,"sentiment":"neutral","sentiment_score":0.03380308300256729}],"sentiment":"neutral","sentiment_score":0.03380308300256729,"channel":0,"num_words":1,"start":2.96,"end":3.28},{"sentences":[{"text":"Hello?","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.052873220294713974}],"sentiment":"neutral","sentiment_score":0.052873220294713974,"channel":1,"num_words":1,"start":3.04,"end":3.54},{"sentences":[{"text":"Good morning.","start":3.28,"end":4.02,"sentiment":"neutral","sentiment_score":0.27407176047563553}],"sentiment":"neutral","sentiment_score":0.27407176047563553,"channel":0,"num_words":2,"start":3.28,"end":4.02},{"sentences":[{"text":"Hey.","start":4.08,"end":4.58,"sentiment":"neutral","sentiment_score":0.16193297505378723}],"sentiment":"neutral","sentiment_score":0.16193297505378723,"channel":1,"num_words":1,"start":4.08,"end":4.58},{"sentences":[{"text":"Harry, it's Ronald from Cloud Solution IT.","start":5.12,"end":8.9,"sentiment":"neutral","sentiment_score":0.16611867930207933},{"text":"How","start":9.44,"end":9.679999,"sentiment":"neutral","sentiment_score":0.18509690463542935}],"sentiment":"neutral","sentiment_score":0.1684909574687481,"channel":0,"num_words":8,"start":5.12,"end":9.679999},{"sentences":[{"text":"Uh-huh.","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":0.24438391625881195}],"sentiment":"neutral","sentiment_score":0.24438391625881195,"channel":1,"num_words":1,"start":9.679999,"end":10.179999},{"sentences":[{"text":"are you doing today?","start":9.679999,"end":10.66,"sentiment":"neutral","sentiment_score":0.18928276002407074}],"sentiment":"neutral","sentiment_score":0.18928276002407074,"channel":0,"num_words":4,"start":9.679999,"end":10.66},{"sentences":[{"text":"Pretty good.","start":10.8,"end":11.28,"sentiment":"positive","sentiment_score":0.6068857610225677},{"text":"How are you doing?","start":11.28,"end":12.099999,"sentiment":"positive","sentiment_score":0.344932921230793}],"sentiment":"positive","sentiment_score":0.4322505344947179,"channel":1,"num_words":6,"start":10.8,"end":12.099999},{"sentences":[{"text":"I'm doing good.","start":12.455,"end":13.415,"sentiment":"positive","sentiment_score":0.5365662773450216},{"text":"No complain.","start":13.415,"end":14.055,"sentiment":"neutral","sentiment_score":0.25372815132141113},{"text":"It's Friday.","start":14.055,"end":14.855,"sentiment":"neutral","sentiment_score":0.10504291579127312},{"text":"That's the airport.","start":14.855,"end":15.835,"sentiment":"neutral","sentiment_score":0.0645834853251775},{"text":"Alright?","start":15.975,"end":16.475,"sentiment":"neutral","sentiment_score":0.06082822009921074}],"sentiment":"neutral","sentiment_score":0.23471087657592513,"channel":0,"num_words":11,"start":12.455,"end":16.475},{"sentences":[{"text":"Harry, I hope you still remember the company because the last time that we touch base with you, it was the October last year.","start":17.415,"end":25.195,"sentiment":"neutral","sentiment_score":0.04945267178118229},{"text":"And during that time, I was trying to arrange a meeting with you, together with my CTO, mister Baljit Singh,","start":25.415,"end":32.93,"sentiment":"neutral","sentiment_score":0.04281663931906223}],"sentiment":"neutral","sentiment_score":0.04643629338930954,"channel":0,"num_words":44,"start":17.415,"end":32.93},{"sentences":[{"text":"Uh-huh.","start":33.260002,"end":33.42,"sentiment":"neutral","sentiment_score":0.03404058888554573}],"sentiment":"neutral","sentiment_score":0.03404058888554573,"channel":1,"num_words":1,"start":33.260002,"end":33.42},{"sentences":[{"text":"to","start":33.309998,"end":33.63,"sentiment":"neutral","sentiment_score":0.031480517238378525}],"sentiment":"neutral","sentiment_score":0.031480517238378525,"channel":0,"num_words":1,"start":33.309998,"end":33.63},{"sentences":[{"text":"Yeah.","start":33.42,"end":33.92,"sentiment":"neutral","sentiment_score":0.04652508348226547}],"sentiment":"neutral","sentiment_score":0.04652508348226547,"channel":1,"num_words":1,"start":33.42,"end":33.92},{"sentences":[{"text":"introduce our company and our services.","start":33.63,"end":35.65,"sentiment":"neutral","sentiment_score":0.05875496628383795},{"text":"Name of the company again, Harry, it's a cloud solution IT.","start":36.59,"end":39.97,"sentiment":"neutral","sentiment_score":0.0559074573896148}],"sentiment":"neutral","sentiment_score":0.05691246052875238,"channel":0,"num_words":17,"start":33.63,"end":39.97},{"sentences":[{"text":"Uh-huh.","start":40.575,"end":41.075,"sentiment":"neutral","sentiment_score":0.041591353714466095}],"sentiment":"neutral","sentiment_score":0.041591353714466095,"channel":1,"num_words":1,"start":40.575,"end":41.075},{"sentences":[{"text":"We are a managed service provider.","start":40.635002,"end":42.975,"sentiment":"neutral","sentiment_score":0.06171808329721292},{"text":"We are also Microsoft trusted partner","start":43.355,"end":45.455,"sentiment":"neutral","sentiment_score":0.07152701045076053}],"sentiment":"neutral","sentiment_score":0.06662254687398672,"channel":0,"num_words":12,"start":40.635002,"end":45.455},{"sentences":[{"text":"Uh-huh.","start":45.935,"end":46.435,"sentiment":"neutral","sentiment_score":0.07164602726697922}],"sentiment":"neutral","sentiment_score":0.07164602726697922,"channel":1,"num_words":1,"start":45.935,"end":46.435},{"sentences":[{"text":"providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start":46.075,"end":55.55,"sentiment":"neutral","sentiment_score":0.07282183750679619},{"text":"And, reason for my call today, Harry, same thing as before, we're only hoping to, arrange an introductory meeting with you simply to introduce","start":55.73,"end":65.655,"sentiment":"neutral","sentiment_score":0.07113259471952915}],"sentiment":"neutral","sentiment_score":0.07187900432320528,"channel":0,"num_words":43,"start":46.075,"end":65.655},{"sentences":[{"text":"Uh-huh.","start":65.22,"end":65.72,"sentiment":"neutral","sentiment_score":0.07378853857517242}],"sentiment":"neutral","sentiment_score":0.07378853857517242,"channel":1,"num_words":1,"start":65.22,"end":65.72},{"sentences":[{"text":"our company only for future reference.","start":65.715,"end":67.815,"sentiment":"neutral","sentiment_score":0.073836379374067},{"text":"And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month.","start":68.435,"end":74.935,"sentiment":"neutral","sentiment_score":0.05623124451154754}],"sentiment":"neutral","sentiment_score":0.06014349670321853,"channel":0,"num_words":27,"start":65.715,"end":74.935},{"sentences":[{"text":"Sorry.","start":78.655,"end":78.975,"sentiment":"neutral","sentiment_score":-0.13065049052238464},{"text":"I'm I'm I'm kind of busy.","start":78.975,"end":81.075,"sentiment":"neutral","sentiment_score":-0.29939721524715424},{"text":"Yeah.","start":82.6,"end":83.1,"sentiment":"neutral","sentiment_score":-0.08906497061252594},{"text":"Could we could we try maybe in six months' time?","start":84.52,"end":87.42,"sentiment":"neutral","sentiment_score":-0.07272096499800682}],"sentiment":"neutral","sentiment_score":-0.15240602236655024,"channel":1,"num_words":18,"start":78.655,"end":87.42},{"sentences":[{"text":"Mhmm.","start":87.6,"end":87.92,"sentiment":"neutral","sentiment_score":-0.03071971982717514},{"text":"In six months?","start":87.92,"end":88.88,"sentiment":"neutral","sentiment_score":-0.03647525111834208},{"text":"Yeah.","start":88.88,"end":89.34888,"sentiment":"neutral","sentiment_score":-0.02172156050801277}],"sentiment":"neutral","sentiment_score":-0.03237340673804283,"channel":0,"num_words":5,"start":87.6,"end":89.34888},{"sentences":[{"text":"Yeah.","start":89.079994,"end":89.408875,"sentiment":"neutral","sentiment_score":-0.009855338372290134}],"sentiment":"neutral","sentiment_score":-0.009855338372290134,"channel":1,"num_words":1,"start":89.079994,"end":89.408875},{"sentences":[{"text":"Okay.","start":89.588875,"end":89.82888,"sentiment":"neutral","sentiment_score":0.0021942052990198135},{"text":"I'll call you back again after six months, sir.","start":89.82888,"end":91.92888,"sentiment":"neutral","sentiment_score":-0.003384294505748484}],"sentiment":"neutral","sentiment_score":-0.0028264445252716543,"channel":0,"num_words":10,"start":89.588875,"end":91.92888},{"sentences":[{"text":"Okay.","start":91.728874,"end":92.048874,"sentiment":"neutral","sentiment_score":0.08745665848255157},{"text":"Alright.","start":92.048874,"end":92.36887,"sentiment":"neutral","sentiment_score":0.19348359107971191},{"text":"Appreciate it.","start":92.36887,"end":92.768875,"sentiment":"positive","sentiment_score":0.3897664397954941},{"text":"Thank you.","start":92.768875,"end":93.50887,"sentiment":"neutral","sentiment_score":0.3307797461748123}],"sentiment":"neutral","sentiment_score":0.28700543691714603,"channel":1,"num_words":6,"start":91.728874,"end":93.50887},{"sentences":[{"text":"Alright.","start":93.34888,"end":93.82888,"sentiment":"neutral","sentiment_score":0.15776394307613373},{"text":"Thank you, Harry.","start":93.82888,"end":94.628876,"sentiment":"neutral","sentiment_score":0.22693469127019247}],"sentiment":"neutral","sentiment_score":0.20964200422167778,"channel":0,"num_words":4,"start":93.34888,"end":94.628876},{"sentences":[{"text":"Alright.","start":94.28887,"end":94.52888,"sentiment":"neutral","sentiment_score":0.1421200931072235},{"text":"You","start":94.52888,"end":94.768875,"sentiment":"neutral","sentiment_score":0.12312938272953032}],"sentiment":"neutral","sentiment_score":0.13262473791837692,"channel":1,"num_words":2,"start":94.28887,"end":94.768875},{"sentences":[{"text":"Alright.","start":94.628876,"end":94.948875,"sentiment":"neutral","sentiment_score":0.13305920362472534}],"sentiment":"neutral","sentiment_score":0.13305920362472534,"channel":0,"num_words":1,"start":94.628876,"end":94.948875},{"sentences":[{"text":"too.","start":94.768875,"end":95.24887,"sentiment":"neutral","sentiment_score":0.156442791223526}],"sentiment":"neutral","sentiment_score":0.156442791223526,"channel":1,"num_words":1,"start":94.768875,"end":95.24887},{"sentences":[{"text":"Thank","start":94.948875,"end":95.268875,"sentiment":"neutral","sentiment_score":0.329438716173172}],"sentiment":"neutral","sentiment_score":0.329438716173172,"channel":0,"num_words":1,"start":94.948875,"end":95.268875},{"sentences":[{"text":"Thanks.","start":95.24887,"end":95.56888,"sentiment":"neutral","sentiment_score":0.3299802541732788}],"sentiment":"neutral","sentiment_score":0.3299802541732788,"channel":1,"num_words":1,"start":95.24887,"end":95.56888},{"sentences":[{"text":"you.","start":95.268875,"end":95.42888,"sentiment":"neutral","sentiment_score":0.20088104903697968},{"text":"Alright.","start":95.42888,"end":95.66888,"sentiment":"neutral","sentiment_score":0.14492693543434143}],"sentiment":"neutral","sentiment_score":0.17290399223566055,"channel":0,"num_words":2,"start":95.268875,"end":95.66888},{"sentences":[{"text":"Bye.","start":95.56888,"end":96.06888,"sentiment":"neutral","sentiment_score":0.11503215879201888}],"sentiment":"neutral","sentiment_score":0.11503215879201888,"channel":1,"num_words":1,"start":95.56888,"end":96.06888},{"sentences":[{"text":"Bye bye.","start":95.66888,"end":95.98888,"sentiment":"neutral","sentiment_score":0.10283199325203896},{"text":"Bye bye.","start":95.98888,"end":96.64888,"sentiment":"neutral","sentiment_score":0.07631508819758892}],"sentiment":"neutral","sentiment_score":0.08957354072481394,"channel":0,"num_words":4,"start":95.66888,"end":96.64888}]},"summary":{"result":"success","short":"The customer, Ronald, is calling the company Cloud Solutions IT to arrange a meeting with his CTO, Mr. Baljit Singh. The company is a managed service provider and Microsoft trusted partner, and they offer cloud solutions including cybersecurity, backup and recovery, SharePoint, and other services. Ronald suggests scheduling an introductory meeting in six months and will call the customer back at that time."},"intents":{"segments":[{"text":"Harry, I hope you still remember the company because the last time that we touch base with you, it was the October last year. And during that time, I was trying to arrange a meeting with you, together with my CTO, mister Baljit Singh, Uh-huh. to Yeah.","start_word":37,"end_word":83,"intents":[{"intent":"Arrange meeting","confidence_score":0.35265628}]},{"text":"introduce our company and our services. Name of the company again, Harry, it's a cloud solution IT. Uh-huh.","start_word":84,"end_word":101,"intents":[{"intent":"Introduce company","confidence_score":0.41091976}]}]},"sentiments":{"segments":[{"text":"I'm speaking. Yeah. Hello? Good morning. Hey. Harry, it's Ronald from Cloud Solution IT. How are Uh-huh. you doing today?","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.15381765365600586},{"text":"Pretty good. How are you doing? I'm doing good.","start_word":20,"end_word":28,"sentiment":"positive","sentiment_score":0.4798352718353271},{"text":"No complain. It's Friday. That's the airport. Alright? Harry, I hope you still remember the company because the last time that we touch base with you, it was the October last year. And during that time, I was trying to arrange a meeting with you, together with my CTO, mister Baljit Singh, Uh-huh. to Yeah. introduce our company and our services. Name of the company again, Harry, it's a cloud solution IT. Uh-huh. We are a managed service provider. We are also Microsoft trusted partner Uh-huh. providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And, reason for my call today, Harry, same thing as before, we're only hoping to, arrange an introductory meeting with you simply to introduce Uh-huh. our company only for future reference. And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month. Sorry. I'm I'm I'm kind of busy. Yeah. Could we could we try maybe in six months' time? Mhmm. In six months? Yeah. Yeah. Okay. I'll call you back again after six months, sir. Okay. Alright.","start_word":29,"end_word":221,"sentiment":"neutral","sentiment_score":0.0329323336482048},{"text":"Appreciate it.","start_word":222,"end_word":223,"sentiment":"positive","sentiment_score":0.39815306663513184},{"text":"Thank you. Alright. Thank you, Harry. Alright. You Alright. too. Thank Thanks. you. Alright. Bye. Bye bye. Bye bye.","start_word":224,"end_word":242,"sentiment":"neutral","sentiment_score":0.1684514731168747}],"average":{"sentiment":"neutral","sentiment_score":0.08002893338028673}}}}