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Good morning. This is Maureen from Airtel. How can I assist you? Okay.\n\nCan I have your full name, please, for me to check your account? Candice. Mhmm. Okay. Candice Seretin?\n\nIs it Candice Seretin? Can you spell it again, please? Sorry. Mhmm. How about the number registered?\n\nYes. Zero four two two Zero 5579. Okay. Athena Seberis. Yeah.\n\nOkay. Is it okay if I put you on hold? Let me just check the account. Hello? Yes.\n\nThank you for waiting. So is the router plugged in into the NTD box already? The box mounted here wall. Yeah. There's no sticker underneath the router?\n\nBecause it should be able How about the Wi Fi keys or WLAN? Mhmm. Mhmm. Mhmm. Okay.\n\nOkay. Can I request a picture of the router for me to have the wires as well? I'm going to email you shortly then just reply to that email. Let me just confirm if the email is correct. It's atina2001@icloud.com.\n\nYeah. Is it are we going to change the billing email as well? Okay. Yeah. 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Look, I I've got a couple of issues right now. Now we were selected Airtel for our Internet service. We've just moved into a new place, yep, last week on Wednesday. Now we had a couple of issues with you guys. I reckon one of you guys forgot to send the modem. We ordered the modem to be sent here, and it only just arrived. Now I open the modem and plug it in. Now there's no password on the modem, so I can't actually use the Internet. So the surname would be under Katabiras. I can spell it. So k a t Yep. S I b I r I s. Pardon? Sorry? Catzabiras Athena. Yep. K for kilo, a for alpha, t for terrific, s for Sam, I ForIglooBForBravoIForIglooRForRomeoIForIglooSForSam. Yep. So it should be 04227, yep, 705579. Yes, please. That's the one. Sure. Hello? Yes. It is plugged in. Yes. It is. Yeah. Yeah. So I can I can select the Wi Fi, but I there's no password on the back of the modem so that I can enter the password when I select the Wi Fi? There is a sticker, but there is nothing on the sticker. I I'm looking at it right now. There is the sticker. There's a sticker, but there's no where it says password, and then there is nothing written there. The there's an admin login and password. There's default IP. There's Wi Fi SSID, and then there's tower adapter. But where it says and it says Wi Fi password, but there's nothing there. It doesn't say anything. Yeah. Sure. Where do I send it? Okay. Can we change that, please? Yep. Yes. Yep. So I can spell it. So it's jforJerry,oforOscar,wforwhiskey,aforapple,iforIndia,nnforNovember,aforapple,rforRomeo,eforecho,sforSam,thenJones,jforJanuary,oforOscar,nforNovember,eforecho,sforSam,@gmail.com. Yes, please. Yes. Correct. Yeah. Joaine r s jones @gmail.com. Mhmm. Wonderful. Yes, please. Yeah. And I'll get I'll email you straight away. Of course. I'll email you straight away. Thank you. Bye. Thank you. Bye. 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Marie. Look, I I've got a couple of issues right now. Now we were selected Airtel for our Internet service. We've just moved into a new place, yep, last week on Wednesday. Now we had a couple of issues with you guys.\n\nI reckon one of you guys forgot to send the modem. We ordered the modem to be sent here, and it only just arrived. Now I open the modem and plug it in. Now there's no password on the modem, so I can't actually use the Internet. So the surname would be under Katabiras.\n\nI can spell it. So k a t Yep. S I b I r I s. Pardon? Sorry?\n\nCatzabiras Athena. Yep. K for kilo, a for alpha, t for terrific, s for Sam, I ForIglooBForBravoIForIglooRForRomeoIForIglooSForSam. Yep. So it should be 04227, yep, 705579.\n\nYes, please. That's the one. Sure. Hello? Yes.\n\nIt is plugged in. Yes. It is. Yeah. Yeah.\n\nSo I can I can select the Wi Fi, but I there's no password on the back of the modem so that I can enter the password when I select the Wi Fi? There is a sticker, but there is nothing on the sticker. I I'm looking at it right now. There is the sticker. There's a sticker, but there's no where it says password, and then there is nothing written there.\n\nThe there's an admin login and password. There's default IP. There's Wi Fi SSID, and then there's tower adapter. But where it says and it says Wi Fi password, but there's nothing there. It doesn't say anything.\n\nYeah. Sure. Where do I send it? Okay. Can we change that, please?\n\nYep. Yes. Yep. So I can spell it. So it's jforJerry,oforOscar,wforwhiskey,aforapple,iforIndia,nnforNovember,aforapple,rforRomeo,eforecho,sforSam,thenJones,jforJanuary,oforOscar,nforNovember,eforecho,sforSam,@gmail.com.\n\nYes, please. Yes. Correct. Yeah. Joaine r s jones @gmail.com.\n\nMhmm. Wonderful. Yes, please. Yeah. And I'll get I'll email you straight away.\n\nOf course. I'll email you straight away. Thank you. Bye. Thank you.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Hello, Marie.","start":6.64,"end":7.7,"sentiment":"neutral","sentiment_score":0.03749320562928915},{"text":"Look, I I've got a couple of issues right now.","start":8.48,"end":11.86,"sentiment":"neutral","sentiment_score":-0.23240772187709807},{"text":"Now we were selected Airtel for our Internet service.","start":14.095,"end":17.615,"sentiment":"neutral","sentiment_score":-0.048498708547817335},{"text":"We've just moved into a new place, yep, last week on Wednesday.","start":17.615,"end":21.555,"sentiment":"neutral","sentiment_score":-0.039315147480616965},{"text":"Now we had a couple of issues with you guys.","start":22.175,"end":24.755001,"sentiment":"neutral","sentiment_score":-0.26601445972919463}],"sentiment":"neutral","sentiment_score":-0.1352908267791188,"num_words":43,"start":6.64,"end":24.755001},{"sentences":[{"text":"I reckon one of you guys forgot to send the 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jforJerry,oforOscar,wforwhiskey,aforapple,iforIndia,nnforNovember,aforapple,rforRomeo,eforecho,sforSam,thenJones,jforJanuary,oforOscar,nforNovember,eforecho,sforSam,@gmail.com.","start":313.42,"end":351.605,"sentiment":"neutral","sentiment_score":0.025664240742723148}],"sentiment":"neutral","sentiment_score":0.027799402448264034,"num_words":11,"start":300.54,"end":351.605},{"sentences":[{"text":"Yes, please.","start":354.465,"end":355.205,"sentiment":"neutral","sentiment_score":0.019409706816077232},{"text":"Yes.","start":360.05,"end":360.29,"sentiment":"neutral","sentiment_score":0.02598058618605137},{"text":"Correct.","start":360.29,"end":360.61,"sentiment":"neutral","sentiment_score":0.04788672178983688},{"text":"Yeah.","start":360.61,"end":361.01,"sentiment":"neutral","sentiment_score":0.032479915767908096},{"text":"Joaine r s jones 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you.","start":379.505,"end":380.065,"sentiment":"positive","sentiment_score":0.75584876537323}],"sentiment":"neutral","sentiment_score":0.3121524788439274,"num_words":12,"start":375.825,"end":380.065},{"sentences":[{"text":"Bye.","start":380.065,"end":380.385,"sentiment":"positive","sentiment_score":0.46356162428855896},{"text":"Bye.","start":380.385,"end":380.885,"sentiment":"neutral","sentiment_score":-0.08326037228107452}],"sentiment":"neutral","sentiment_score":0.19015062600374222,"num_words":2,"start":380.065,"end":380.885}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel. How can I assist you?\n\nChannel 1: Hello, Marie. Look, I I've got a couple of issues right now. Now we were selected Airtel for our Internet service. We've just moved into a new place, yep, last week on Wednesday. Now we had a couple of issues with you guys.\n\nI reckon one of you guys forgot to send the modem. We ordered the modem to be sent here, and it only just arrived. Now I open the modem and plug it in. Now there's no password on the modem, so I can't actually use the\n\nChannel 0: Okay. Can I have your full name, please, for me to check your account?\n\nChannel 1: Internet. So the surname would be under Katabiras. I can spell it. So k a t\n\nChannel 0: Candice. Mhmm.\n\nChannel 1: Yep. S I b I r I s.\n\nChannel 0: Okay. Candice Seretin?\n\nChannel 1: Pardon? Sorry?\n\nChannel 0: Is it Candice Seretin?\n\nChannel 1: Catzabiras Athena.\n\nChannel 0: Can you spell it again, please? Sorry.\n\nChannel 1: Yep. K for kilo, a for alpha, t for terrific, s for Sam, I\n\nChannel 0: Mhmm.\n\nChannel 1: ForIglooBForBravoIForIglooRForRomeoIForIglooSForSam.\n\nChannel 0: How about the number registered? Yes.\n\nChannel 1: Yep. So it should be 04227,\n\nChannel 0: Zero four two two\n\nChannel 1: yep, 705579.\n\nChannel 0: Zero 5579.\n\nChannel 1: Yes, please.\n\nChannel 0: Okay. Athena\n\nChannel 1: That's the one.\n\nChannel 0: Seberis. Yeah. Okay. Is it okay if I put you on hold? Let me just check the\n\nChannel 1: Sure.\n\nChannel 0: account. Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Thank you for waiting. So is the router plugged in into the NTD box already?\n\nChannel 1: Yes.\n\nChannel 0: The\n\nChannel 1: It\n\nChannel 0: box\n\nChannel 1: is plugged\n\nChannel 0: mounted\n\nChannel 1: in.\n\nChannel 0: here wall.\n\nChannel 1: Yes. It is. Yeah. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: So I can I can select the Wi Fi, but I there's no password on the back of the modem so that I can enter the password when I select the Wi Fi?\n\nChannel 0: There's no sticker underneath the router?\n\nChannel 1: There\n\nChannel 0: Because\n\nChannel 1: is a\n\nChannel 0: it should\n\nChannel 1: sticker, but there\n\nChannel 0: be\n\nChannel 1: is\n\nChannel 0: able\n\nChannel 1: nothing on the sticker. I I'm looking at it right now. There is the sticker. There's a sticker, but there's no where it says password, and then there is nothing written there.\n\nChannel 0: How about the Wi Fi keys or WLAN?\n\nChannel 1: The there's an admin login and password.\n\nChannel 0: Mhmm.\n\nChannel 1: There's default IP. There's Wi Fi SSID,\n\nChannel 0: Mhmm.\n\nChannel 1: and then there's tower adapter. But where it says and it says Wi Fi password, but there's nothing there.\n\nChannel 0: Mhmm.\n\nChannel 1: It doesn't say anything.\n\nChannel 0: Okay. Okay. Can I request a picture of the router\n\nChannel 1: Yeah.\n\nChannel 0: for\n\nChannel 1: Sure.\n\nChannel 0: me to\n\nChannel 1: Where\n\nChannel 0: have\n\nChannel 1: do\n\nChannel 0: the wires\n\nChannel 1: I send it?\n\nChannel 0: as well? I'm going to email you shortly then just reply to that email. Let me just\n\nChannel 1: Okay.\n\nChannel 0: confirm if the email is correct. It's atina2001@icloud.com.\n\nChannel 1: Can we change that, please? Yep.\n\nChannel 0: Yeah. Is it are we going to change the billing email as well?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Yeah. Can I have the email?\n\nChannel 1: Yep. So I can spell it. So it's jforJerry,oforOscar,wforwhiskey,aforapple,iforIndia,nnforNovember,aforapple,rforRomeo,eforecho,sforSam,thenJones,jforJanuary,oforOscar,nforNovember,eforecho,sforSam,@gmail.com.\n\nChannel 0: @gmail.com.\n\nChannel 1: Yes, please.\n\nChannel 0: So it's joine riz?\n\nChannel 1: Yes. Correct. Yeah. Joaine\n\nChannel 0: Joine.\n\nChannel 1: r s jones\n\nChannel 0: Mhmm.\n\nChannel 1: @gmail.com.\n\nChannel 0: At g mail dot com.\n\nChannel 1: Mhmm.\n\nChannel 0: Okay.\n\nChannel 1: Wonderful.\n\nChannel 0: I'll email, yeah, I'll email the instruction here shortly.\n\nChannel 1: Yes, please. Yeah. And\n\nChannel 0: Then\n\nChannel 1: I'll\n\nChannel 0: I'll just,\n\nChannel 1: get\n\nChannel 0: yeah, I'll\n\nChannel 1: I'll\n\nChannel 0: just\n\nChannel 1: email\n\nChannel 0: wait\n\nChannel 1: you\n\nChannel 0: for\n\nChannel 1: straight\n\nChannel 0: the\n\nChannel 1: away.\n\nChannel 0: pictures. Okay?\n\nChannel 1: Of course. I'll email you straight away. Thank you.\n\nChannel 0: Okay. Thank you. Bye\n\nChannel 1: Bye.\n\nChannel 0: for now.\n\nChannel 1: Thank you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.76,"sentiment":"neutral","sentiment_score":0.23611575365066528},{"text":"Good morning.","start":1.76,"end":2.3999999,"sentiment":"positive","sentiment_score":0.5339471697807312},{"text":"This is Maureen from Airtel.","start":2.3999999,"end":4.34,"sentiment":"positive","sentiment_score":0.42363777160644533},{"text":"How can I assist you?","start":5.04,"end":6.3399997,"sentiment":"positive","sentiment_score":0.40374091267585754}],"sentiment":"positive","sentiment_score":0.418531039586434,"channel":0,"num_words":13,"start":1.36,"end":6.3399997},{"sentences":[{"text":"Hello, Marie.","start":6.64,"end":7.7,"sentiment":"neutral","sentiment_score":0.03749320562928915},{"text":"Look, I I've got a couple of issues right now.","start":8.48,"end":11.86,"sentiment":"neutral","sentiment_score":-0.23240772187709807},{"text":"Now we were selected Airtel for our Internet 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She explains that she ordered the modem to be sent to her new address, but it arrived and she can't use it. The representative, Maureen, asks for Marie's information and confirms the modem's location and password. They also discuss changing the billing email and Maureen agrees to send Marie an email with instructions."},"intents":{"segments":[{"text":"Look, I I've got a couple of issues right now. Now we were selected Airtel for our Internet service. We've just moved into a new place, yep, last week on Wednesday.","start_word":15,"end_word":45,"intents":[{"intent":"Report internet problem","confidence_score":0.000506432}]},{"text":"Can I request a picture of the router Yeah. for Sure.","start_word":389,"end_word":399,"intents":[{"intent":"Request a picture of the router","confidence_score":0.024661617}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.23611575365066528},{"text":"Good morning. This is Maureen from Airtel. How can I assist you?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.4296862185001374},{"text":"Hello, Marie. Look, I I've got a couple of issues right now. Now we were selected Airtel for our Internet service. We've just moved into a new place, yep, last week on Wednesday. Now we had a couple of issues with you guys. I reckon one of you guys forgot to send the modem. We ordered the modem to be sent here, and it only just arrived. Now I open the modem and plug it in.","start_word":13,"end_word":88,"sentiment":"neutral","sentiment_score":-0.1778988093137741},{"text":"Now there's no password on the modem, so I can't actually use the Okay.","start_word":89,"end_word":102,"sentiment":"negative","sentiment_score":-0.4433457255363464},{"text":"Can I have your full name, please, for me to check your account? Internet. So the surname would be under Katabiras. I can spell it. So k a t Candice. Mhmm. Yep. S I b I r I s. Okay. Candice Seretin? Pardon? Sorry? Is it Candice Seretin? Catzabiras Athena. Can you spell it again, please? Sorry. Yep. K for kilo, a for alpha, t for terrific, s for Sam, I Mhmm. ForIglooBForBravoIForIglooRForRomeoIForIglooSForSam. How about the number registered? Yes. Yep. So it should be 04227, Zero four two two yep, 705579. Zero 5579. Yes, please. Okay. Athena That's the one. Seberis. Yeah. Okay. Is it okay if I put you on hold? Let me just check the Sure. account. Hello? Hello? Yes. Thank you for waiting. So is the router plugged in into the NTD box already? Yes. The It box is plugged mounted in. here wall. Yes. It is. Yeah. Yeah. Yeah. So I can I can select the Wi Fi, but I there's no password on the back of the modem so that I can enter the password when I select the Wi Fi? There's no sticker underneath the router? There Because is a it should sticker, but there be is able nothing on the sticker. I I'm looking at it right now. There is the sticker. There's a sticker, but there's no where it says password, and then there is nothing written there. How about the Wi Fi keys or WLAN? The there's an admin login and password. Mhmm. There's default IP. There's Wi Fi SSID, Mhmm. and then there's tower adapter. But where it says and it says Wi Fi password, but there's nothing there. Mhmm. It doesn't say anything. Okay. Okay. Can I request a picture of the router Yeah. for Sure. me to Where have do the wires I send it? as well? I'm going to email you shortly then just reply to that email. Let me just Okay. confirm if the email is correct. It's atina2001@icloud.com. Can we change that, please? Yep. Yeah. Is it are we going to change the billing email as well? Yes. Okay. Yeah. Can I have the email? Yep. So I can spell it. So it's jforJerry,oforOscar,wforwhiskey,aforapple,iforIndia,nnforNovember,aforapple,rforRomeo,eforecho,sforSam,thenJones,jforJanuary,oforOscar,nforNovember,eforecho,sforSam,@gmail.com. @gmail.com. Yes, please. So it's joine riz? Yes. Correct. Yeah. Joaine Joine. r s jones Mhmm. @gmail.com. At g mail dot com. Mhmm. Okay.","start_word":103,"end_word":495,"sentiment":"neutral","sentiment_score":-0.001048252313532902},{"text":"Wonderful.","start_word":496,"end_word":496,"sentiment":"positive","sentiment_score":0.5506467819213867},{"text":"I'll email, yeah, I'll email the instruction here shortly. Yes, please. Yeah. And Then I'll I'll just, get yeah, I'll I'll just email wait you for straight the away. pictures. Okay? Of course. I'll email you straight away.","start_word":497,"end_word":534,"sentiment":"neutral","sentiment_score":0.16386830806732178},{"text":"Thank you.","start_word":535,"end_word":536,"sentiment":"positive","sentiment_score":0.4402517080307007},{"text":"Okay.","start_word":537,"end_word":537,"sentiment":"neutral","sentiment_score":0.2876787781715393},{"text":"Thank you.","start_word":538,"end_word":539,"sentiment":"positive","sentiment_score":0.4496217370033264},{"text":"Bye Bye. for now.","start_word":540,"end_word":543,"sentiment":"neutral","sentiment_score":0.1977067589759827},{"text":"Thank you. Bye.","start_word":544,"end_word":546,"sentiment":"positive","sentiment_score":0.604123592376709},{"text":"Bye.","start_word":547,"end_word":547,"sentiment":"neutral","sentiment_score":0.26940035820007324}],"average":{"sentiment":"neutral","sentiment_score":-0.00021333521760445484}}}}