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No. Our my colleague mentioned that you're having an technical issue with the Internet. Yeah. May I know what? What? Mhmm. Okay. I see. May I know since when did you experience this one? That no Internet? May I know since when did you experience having no Internet? Is it since the activation or just yesterday? Mhmm. Okay. Because upon checking here and it's saying that the user is online. That means there's the Internet at the address. Is it okay if I request you to full power cycle the router? Okay. I see. Once you're at the address, just power cycle the router, unplug the router, keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection. Okay. Are you able to send me a picture of the router? Or okay. Sure. Is it okay if you give give callback? Mhmm. Okay, sir. Just get back to us so we can troubleshoot the issue and get you back. K. You're welcome. Bye. 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Hello. Good afternoon. This is Maureen from Ertau tech support. Am I speaking with John Taylor?\n\nErtel, Australia. Mhmm. Just let me yeah. Yeah. No.\n\nOur my colleague mentioned that you're having an technical issue with the Internet. Yeah. May I know what? What? Mhmm.\n\nOkay. I see. May I know since when did you experience this one? That no Internet? May I know since when did you experience having no Internet?\n\nIs it since the activation or just yesterday? Mhmm. Okay. Because upon checking here and it's saying that the user is online. That means there's the Internet at the address.\n\nIs it okay if I request you to full power cycle the router? Okay. I see. Once you're at the address, just power cycle the router, unplug the router, keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection.\n\nOkay. Are you able to send me a picture of the router? Or okay. Sure. Is it okay if you give give callback?\n\nMhmm. Okay, sir. Just get back to us so we can troubleshoot the issue and get you back. K. You're welcome.\n\nBye. 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Hang on. Yeah. Who are you calling from? Yes. Or or just or or or or just spoke to somebody from Aetel. You you ringing up for for the direct debit? Yes. I am. I've got no I've got I've got no Internet. But I I was gonna call Dom. He he's a friend of mine, and he's gonna he's gonna sort it out. Sorry? Look. I'll I'll I'll I'll talk to Dom, and he'll sort it out because I'll I can't I can't use the Internet because it's not working. It was working okay yesterday. I woke up this morning. You know, I turned the the Internet on, and it wasn't working. Yeah. No. Look. I'm I'm in the middle of breathing. Now we need the the latch up to be able to do anything at the moment. Yeah. Yeah. Well, I ended up doing that this morning. It still didn't work. No. I can't do anything at the moment. I'm not at home. I'm moving. I'm I'm I'm moving house, and I I I have to unload my car. And then when I'm home, then I can have a look at it. Okay. Beautiful. Thank you. Bye. Okay. 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Hello. Good afternoon. This is Maureen from Ertau tech support. Am I speaking with John\n\nChannel 1: Hang\n\nChannel 0: Taylor?\n\nChannel 1: on. Yeah. Who are you calling from?\n\nChannel 0: Ertel, Australia.\n\nChannel 1: Yes.\n\nChannel 0: Mhmm.\n\nChannel 1: Or or\n\nChannel 0: Just\n\nChannel 1: just\n\nChannel 0: let me\n\nChannel 1: or\n\nChannel 0: yeah.\n\nChannel 1: or or or just spoke to somebody from Aetel.\n\nChannel 0: Yeah.\n\nChannel 1: You you ringing up for for the direct debit?\n\nChannel 0: No. Our my colleague mentioned that you're having an technical issue with the Internet.\n\nChannel 1: Yes. I am.\n\nChannel 0: Yeah. May\n\nChannel 1: I've\n\nChannel 0: I\n\nChannel 1: got\n\nChannel 0: know what?\n\nChannel 1: no I've got I've got no Internet. But I I was gonna call Dom. He he's a friend of mine, and he's gonna he's gonna sort it out.\n\nChannel 0: What? Mhmm. Okay. I see. 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you.","start":170.26494,"end":170.90494,"sentiment":"positive","sentiment_score":0.5400340855121613},{"text":"Bye.","start":170.90494,"end":171.40494,"sentiment":"neutral","sentiment_score":0.3234817385673523}],"sentiment":"positive","sentiment_score":0.48413558304309845,"channel":1,"num_words":4,"start":169.14494,"end":171.40494},{"sentences":[{"text":"K.","start":171.65488,"end":172.15488,"sentiment":"neutral","sentiment_score":0.1962936669588089},{"text":"You're welcome.","start":172.21487,"end":172.77487,"sentiment":"positive","sentiment_score":0.4284314215183258},{"text":"Bye.","start":172.77487,"end":172.84988,"sentiment":"positive","sentiment_score":0.3843289315700531},{"text":"Have a great day.","start":172.84988,"end":173.91487,"sentiment":"positive","sentiment_score":0.5638940334320068}],"sentiment":"positive","sentiment_score":0.4616326969116926,"channel":0,"num_words":8,"start":171.65488,"end":173.91487},{"sentences":[{"text":"Okay.","start":174.10493,"end":174.58493,"sentiment":"neutral","sentiment_score":0.11090832948684692},{"text":"Bye bye.","start":174.58493,"end":175.24493,"sentiment":"neutral","sentiment_score":0.03337709978222847}],"sentiment":"neutral","sentiment_score":0.05922084301710129,"channel":1,"num_words":3,"start":174.10493,"end":175.24493}]},"summary":{"result":"success","short":"A representative from Ertel tech support calls John Hang Taylor to troubleshoot an internet issue. Taylor explains that he had no Internet at the address and the representative asks if he can power cycle the router. Taylor asks for a picture of the router, but the representative is unable to provide one and suggests troubleshooting further. Taylor agrees to call back when he is able to access his Internet connection."},"intents":{"segments":[{"text":"This is Maureen from Ertau tech support. Am I speaking with John Hang Taylor? on. Yeah.","start_word":5,"end_word":20,"intents":[{"intent":"Request technical assistance","confidence_score":0.044148013}]},{"text":"Well, I ended up doing that this morning. It still didn't work. Okay.","start_word":291,"end_word":303,"intents":[{"intent":"Fix router issue","confidence_score":0.04450798}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Good afternoon. This is Maureen from Ertau tech support. Am I speaking with John Hang Taylor? on. Yeah. Who are you calling from? Ertel, Australia. Yes. Mhmm. Or or Just just let me or yeah. or or or just spoke to somebody from Aetel. Yeah. You you ringing up for for the direct debit? No. Our my colleague mentioned that you're having an technical issue with the Internet. Yes. I am. Yeah. May I've I got know what? no I've got I've got no Internet. But I I was gonna call Dom. He he's a friend of mine, and he's gonna he's gonna sort it out. What? Mhmm. Okay. I see. May I know since when did you experience this one? That no Internet? Sorry? May I know since when did you experience having no Internet? Look. I'll I'll I'll I'll talk to Dom, and he'll sort it out because I'll I can't I can't use the Internet because it's not working. Is it since the activation or just yesterday? It Mhmm. was working okay yesterday. I woke up this morning. You know, I turned the the Internet on, and it wasn't Okay. Because upon checking here and working. it's saying that the user is online. That means Yeah. there's the Internet at the address. Is it okay if I request you to full power cycle the router? No. Look. I'm I'm in the middle of breathing. Now we need the the latch up to be able to do anything at the moment. Okay. I see. Once you're at the address, just power cycle the router, unplug the router, keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection. Yeah. Yeah. Well, I ended up doing that this morning. It still didn't work. Okay. Are you able to send me a picture of the router? Or No.","start_word":0,"end_word":316,"sentiment":"neutral","sentiment_score":-0.08497874846546807},{"text":"I can't do anything at the moment.","start_word":317,"end_word":323,"sentiment":"negative","sentiment_score":-0.34502315521240234},{"text":"I'm not at home. okay. Sure. Is it okay if you I'm give moving. I'm give callback? I'm I'm moving house, and I I I have to unload my car. And then when I'm home, then I can have a look at it. Mhmm. Okay, sir. Just get back to us so we can troubleshoot the issue and get Okay. you back.","start_word":324,"end_word":385,"sentiment":"neutral","sentiment_score":-0.015389601700007915},{"text":"Beautiful. Thank you.","start_word":386,"end_word":388,"sentiment":"positive","sentiment_score":0.5264729857444763},{"text":"Bye. K.","start_word":389,"end_word":390,"sentiment":"neutral","sentiment_score":0.2726065218448639},{"text":"You're welcome. Bye. Have a great day.","start_word":391,"end_word":397,"sentiment":"positive","sentiment_score":0.47147494554519653},{"text":"Okay. Bye bye.","start_word":398,"end_word":400,"sentiment":"neutral","sentiment_score":0.15018277366956076}],"average":{"sentiment":"neutral","sentiment_score":-0.05542865997464786}}}}