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I've missed the call. Just leave your name and number, and I will get back to you. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.05667705833911896},{"text":"I've missed the call.","start":1.68,"end":2.74,"sentiment":"neutral","sentiment_score":0.022882919292896986},{"text":"Just leave your name and number, and I will get back to you.","start":3.36,"end":5.92,"sentiment":"neutral","sentiment_score":0.05265840257589634},{"text":"Thank you.","start":5.92,"end":6.3999996,"sentiment":"positive","sentiment_score":0.4555439352989197},{"text":"Bye.","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.16512535512447357}],"sentiment":"neutral","sentiment_score":0.09090386641522248,"num_words":21,"start":0.96,"end":6.8999996}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. I've missed the call. Just leave your name and number, and I will get back to you. Thank you. Bye.\n\nChannel 0: Hello, Susan. My name is Mary, and I'm calling from Airtel. We tried sending you an email. However, the email keeps bouncing back to us. So to make sure that every communication will be relayed to you, and if you receive this message, please don't hesitate to call us and update the email address associated on your account.\n\nIf you need further assistance, you can call us back anytime, and I'll be more than happy to help. Thank you so much, and enjoy the rest of your day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.05667705833911896},{"text":"I've missed the call.","start":1.68,"end":2.74,"sentiment":"neutral","sentiment_score":0.022882919292896986},{"text":"Just leave your name and number, and I will get back to you.","start":3.36,"end":5.92,"sentiment":"neutral","sentiment_score":0.05265840257589634},{"text":"Thank you.","start":5.92,"end":6.3999996,"sentiment":"positive","sentiment_score":0.4555439352989197},{"text":"Bye.","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.16512535512447357}],"sentiment":"neutral","sentiment_score":0.09090386641522248,"channel":1,"num_words":21,"start":0.96,"end":6.8999996},{"sentences":[{"text":"Hello, Susan.","start":10.559999,"end":11.44,"sentiment":"neutral","sentiment_score":0.04985327273607254},{"text":"My name is Mary, and I'm calling from Airtel.","start":11.44,"end":13.94,"sentiment":"neutral","sentiment_score":0.043495991370744176},{"text":"We tried sending you an email.","start":14.345,"end":17.145,"sentiment":"neutral","sentiment_score":-0.08464609210689862},{"text":"However, the email keeps bouncing back to us.","start":17.145,"end":20.925,"sentiment":"negative","sentiment_score":-0.4262191504240036},{"text":"So to make sure that every communication will be relayed to you, and if you receive this message, please don't hesitate to call us and update the email address associated on your account.","start":21.145,"end":33.989998,"sentiment":"neutral","sentiment_score":-0.03589970087914756}],"sentiment":"neutral","sentiment_score":-0.07950257615924909,"channel":0,"num_words":58,"start":10.559999,"end":33.989998},{"sentences":[{"text":"If you need further assistance, you can call us back anytime, and I'll be more than happy to help.","start":34.29,"end":38.77,"sentiment":"positive","sentiment_score":0.4138782330249485},{"text":"Thank you so much, and enjoy the rest of your day.","start":38.77,"end":40.77,"sentiment":"positive","sentiment_score":0.7237373807213523},{"text":"Goodbye for now.","start":40.77,"end":41.91,"sentiment":"neutral","sentiment_score":0.1028393159310023}],"sentiment":"positive","sentiment_score":0.4888883504000577,"channel":0,"num_words":33,"start":34.29,"end":41.91}]},"summary":{"result":"success","short":"The representative from Airtel, Mary, calls Susan to follow up on an email that was supposed to be sent but keeps bouncing back. She advises Susan to update the email address associated on her account and offers further assistance if needed."},"intents":{"segments":[{"text":"However, the email keeps bouncing back to us. So to make sure that every communication will be relayed to you, and if you receive this message, please don't hesitate to call us and update the email address associated on your account.","start_word":38,"end_word":78,"intents":[{"intent":"Express confusion","confidence_score":0.000769015}]},{"text":"If you need further assistance, you can call us back anytime, and I'll be more than happy to help.","start_word":79,"end_word":97,"intents":[{"intent":"Request assistance","confidence_score":0.07663819}]},{"text":"If you need further assistance, you can call us back anytime, and I'll be more than happy to help. Thank you so much, and enjoy the rest of your day. Goodbye for now.","start_word":79,"end_word":111,"intents":[{"intent":"Provide contact","confidence_score":0.00003998238}]}]},"sentiments":{"segments":[{"text":"Hi. I've missed the call. Just leave your name and number, and I will get back to you.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.046630434691905975},{"text":"Thank you.","start_word":18,"end_word":19,"sentiment":"positive","sentiment_score":0.4236827790737152},{"text":"Bye. Hello, Susan. My name is Mary, and I'm calling from Airtel. We tried sending you an email.","start_word":20,"end_word":37,"sentiment":"neutral","sentiment_score":0.02713997103273869},{"text":"However, the email keeps bouncing back to us.","start_word":38,"end_word":45,"sentiment":"negative","sentiment_score":-0.4164524674415589},{"text":"So to make sure that every communication will be relayed to you, and if you receive this message, please don't hesitate to call us and update the email address associated on your account.","start_word":46,"end_word":78,"sentiment":"neutral","sentiment_score":-0.03207671642303467},{"text":"If you need further assistance, you can call us back anytime, and I'll be more than happy to help. Thank you so much, and enjoy the rest of your day.","start_word":79,"end_word":108,"sentiment":"positive","sentiment_score":0.5259167551994324},{"text":"Goodbye for now.","start_word":109,"end_word":111,"sentiment":"neutral","sentiment_score":0.12375786155462264}],"average":{"sentiment":"neutral","sentiment_score":0.1128409935149136}}}}