{"metadata":{"transaction_key":"deprecated","request_id":"01a0c16e-bd1a-75b3-b22f-fc22aaf2297e","sha256":"d7b9de4ef23842b0f148e333f2e88970464b9b683549a7ef4f05008f4ab60360","created":"2026-09-21T00:47:36.198Z","duration":26.999937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":48,"output_tokens":48},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":48,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Mike Gaze, IT manager with Griffith City Council. I can't take your call at the moment. Your leave your name and number. I'll get back to you as soon as I can.","confidence":0.9951172,"words":[{"word":"hi","start":2.24,"end":2.3999999,"confidence":0.98950195,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.03883346915245056},{"word":"you've","start":2.3999999,"end":2.6399999,"confidence":0.9995117,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.022921361029148105},{"word":"reached","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.006117086857557297},{"word":"mike","start":2.8799999,"end":3.04,"confidence":0.8569336,"punctuated_word":"Mike","sentiment":"neutral","sentiment_score":0.03883559629321098},{"word":"gaze","start":3.04,"end":3.36,"confidence":0.6583659,"punctuated_word":"Gaze,","sentiment":"neutral","sentiment_score":0.040950022637844086},{"word":"it","start":3.36,"end":3.6,"confidence":0.9951172,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.07692384719848633},{"word":"manager","start":3.6,"end":3.9199998,"confidence":0.96435547,"punctuated_word":"manager","sentiment":"neutral","sentiment_score":0.02038043737411499},{"word":"with","start":3.9199998,"end":4.08,"confidence":0.9951172,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.029645029455423355},{"word":"griffith","start":4.08,"end":4.48,"confidence":0.62158203,"punctuated_word":"Griffith","sentiment":"neutral","sentiment_score":0.0573500320315361},{"word":"city","start":4.48,"end":4.64,"confidence":0.97802734,"punctuated_word":"City","sentiment":"neutral","sentiment_score":0.002289429306983948},{"word":"council","start":4.64,"end":5.14,"confidence":0.9926758,"punctuated_word":"Council.","sentiment":"neutral","sentiment_score":-0.0005284622311592102},{"word":"i","start":5.2,"end":5.3599997,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6494578719139099},{"word":"can't","start":5.3599997,"end":5.6,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.7022312879562378},{"word":"take","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7681486010551453},{"word":"your","start":5.7599998,"end":5.92,"confidence":0.9951172,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7546055912971497},{"word":"call","start":5.92,"end":6.16,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7930445075035095},{"word":"at","start":6.16,"end":6.24,"confidence":0.9550781,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.7567172050476074},{"word":"the","start":6.24,"end":6.3199997,"confidence":0.98291016,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.7892881035804749},{"word":"moment","start":6.3199997,"end":6.48,"confidence":0.984375,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.7091174125671387},{"word":"your","start":6.48,"end":6.64,"confidence":0.55126953,"punctuated_word":"Your","sentiment":"negative","sentiment_score":-0.5455634593963623},{"word":"leave","start":6.64,"end":6.7999997,"confidence":0.94384766,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.5524316430091858},{"word":"your","start":6.7999997,"end":6.96,"confidence":0.9716797,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.5071738362312317},{"word":"name","start":6.96,"end":7.2,"confidence":1.0,"punctuated_word":"name","sentiment":"negative","sentiment_score":-0.4863620102405548},{"word":"and","start":7.2,"end":7.3599997,"confidence":1.0,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.5145909786224365},{"word":"number","start":7.3599997,"end":7.68,"confidence":0.7841797,"punctuated_word":"number.","sentiment":"negative","sentiment_score":-0.5295829772949219},{"word":"i'll","start":7.68,"end":7.8399997,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.19779258966445923},{"word":"get","start":7.8399997,"end":8.0,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.2198290228843689},{"word":"back","start":8.0,"end":8.16,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.2357914000749588},{"word":"to","start":8.16,"end":8.24,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2218530774116516},{"word":"you","start":8.24,"end":8.32,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.19574877619743347},{"word":"as","start":8.32,"end":8.48,"confidence":0.7241211,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.16191473603248596},{"word":"soon","start":8.48,"end":8.639999,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.2393481731414795},{"word":"as","start":8.639999,"end":8.72,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.2795528173446655},{"word":"i","start":8.72,"end":8.88,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1383482962846756},{"word":"can","start":8.88,"end":9.38,"confidence":0.9995117,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.2303774058818817}],"paragraphs":{"transcript":"\nHi. You've reached Mike Gaze, IT manager with Griffith City Council. I can't take your call at the moment. Your leave your name and number. I'll get back to you as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.24,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.03883346915245056},{"text":"You've reached Mike Gaze, IT manager with Griffith City Council.","start":2.3999999,"end":5.14,"sentiment":"neutral","sentiment_score":0.029488437995314597},{"text":"I can't take your call at the moment.","start":5.2,"end":6.48,"sentiment":"negative","sentiment_score":-0.7403263226151466},{"text":"Your leave your name and number.","start":6.48,"end":7.68,"sentiment":"negative","sentiment_score":-0.5226174841324488},{"text":"I'll get back to you as soon as I can.","start":7.68,"end":9.38,"sentiment":"neutral","sentiment_score":-0.21205562949180604}],"sentiment":"neutral","sentiment_score":-0.3098615409008094,"num_words":35,"start":2.24,"end":9.38}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Mike Gaze, IT manager with Griffith City Council. I can't take your call at the moment. Your leave your name and number. I'll get back to you as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.24,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.03883346915245056},{"text":"You've reached Mike Gaze, IT manager with Griffith City Council.","start":2.3999999,"end":5.14,"sentiment":"neutral","sentiment_score":0.029488437995314597},{"text":"I can't take your call at the moment.","start":5.2,"end":6.48,"sentiment":"negative","sentiment_score":-0.7403263226151466},{"text":"Your leave your name and number.","start":6.48,"end":7.68,"sentiment":"negative","sentiment_score":-0.5226174841324488},{"text":"I'll get back to you as soon as I can.","start":7.68,"end":9.38,"sentiment":"neutral","sentiment_score":-0.21205562949180604}],"sentiment":"neutral","sentiment_score":-0.3098615409008094,"channel":1,"num_words":35,"start":2.24,"end":9.38}]},"summary":{"result":"success","short":"Hi. You've reached Mike Gaze, IT manager with Griffith City Council. I can't take your call at the moment. Your leave your name and number. I'll get back to you as soon as I can."},"intents":{"segments":[{"text":"I'll get back to you as soon as I can.","start_word":25,"end_word":34,"intents":[{"intent":"Leave message","confidence_score":0.300259}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Mike Gaze, IT manager with Griffith City Council.","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.029397977516055107},{"text":"I can't take your call at the moment. Your leave your name and number.","start_word":11,"end_word":24,"sentiment":"negative","sentiment_score":-0.6500821113586426},{"text":"I'll get back to you as soon as I can.","start_word":25,"end_word":34,"sentiment":"neutral","sentiment_score":-0.22826074063777924}],"average":{"sentiment":"neutral","sentiment_score":-0.29518961906433105}}}}