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Then sorry. I was looking up trying to look up your account. Alright. Sorry about that. Okay. Let me just pull out Super Network. One second. Yep. No. This is this is optic fiber. You have a optic fiber in your apartment. Hang on. Let me just let me just up open up Super Networks for a sec so I find out exactly what you have in the apartment. Before you give me the street number okay. Now give me the full address. Eight zero four. Yep. Cross 6 Furs. So 6 Furs is straight if I'm not wrong. That should have a black box inside one of the wardrobes. Yeah. That that that's the optical box. That's the network terminal device. So you that gives you optic fiber direct into the premises. So to connect to that network, you need a minimum Wi Fi six router. And then depending on what sort of plan you want, and then that's it pretty much it. Connection takes a few minutes. It doesn't take that long. Yep. Yeah. You just click click on select, and that that select should stay black when you click on it, and then it'll scroll you down. Just wait a few seconds. It'll scroll you down to see which router you want because the router's there for free. So it all depends if you wanna go on a six months, twelve months, or twenty four month contract depending on which router. So you got six months. You got the a x 3,000, which is minimum Wi Fi six. Twelve months, you got the k seven Wi Fi six dual band. That's more powerful that penetrates through walls. It's good if you got a double story upstairs and downstairs. And then the ultimate one will be the Wi Fi seven, which is the top of the range. They're valued at $3,319, but if you're going to twenty four month contract, it'll cost you nothing. Connection is for free. We send out the router on a normal delivery, which is cost you $20. Takes you about three to four working days. If you put it on express, it costs you $5 more. You get it the next day. No. No. No. We prefer you do it yourself from your end. Just that way you select the plans. Now what what happens with the plans? All plans come with a 15% discount for six months, but your first month is for free. Yep. Correct. Yes. We have a twenty four seven service. Let's say you get connected. You get you receive a few emails. Say you this is your portal, this, and everything else. And once you get your final connection, you'll see the last email saying that you're connected. Then you'll receive a text whether you're using your router or our router, and that'll give you the the hours office hours for support and your after hours 247 support from Monday to Sunday. Which one? The 50? Yeah. That's that's more than enough. Even the 25 is what are you gonna use the Internet for before I say that? No. 50 50 50. Yeah. Yeah. Yeah. 50. Yeah. Yeah. Well, it can't you because the router's for free, there's already a standard $20 delivery fee applies. But that takes whereabouts are you in Australia? What what state? So Canberra can take on on the delivery freight, it could take three to four working days. But if you pay the extra $5 for express, it only takes so if we send it out today, you'll get it tomorrow. Yeah. That's an extra $5. $25. Yep. You'll you'll see that so when you let's say you click on everything. Alright? So let's say you want the 50. You wanna go into twelve months, so you click the Airtel Gaming k seven. So you scroll down. So it'd be the twelve month contract. Connection fee 0 k 7. You click on that, and it'll scroll down. It says to pay today, $67.45. That pays for your first month. So you got your first month free, your second month's paid. So let's say we're in June. June, you get free. July's paid, you don't receive an invoice until June, July, August. Yeah. That that's yeah. Sorry. Go. Hang on. What does it say? $45 and no. How do you how are you doing this? Where'd you get $45 from? Are you in the Super Networks? Okay. On the airtel.net.au, just click on home up the top there, and then you'll see MBN Community five, DG, Gigafy, Linum, Opticom, Super Networks. You click on Super Networks, and then you scroll down. It'll explain it to you. Strange reliable a class secure network. Yes. We provide with a one month free Internet on our plans. Three night trial has a free get connected in minutes. Receive 15% discount for six months including your first month free. Get your free Superboost routers recommended for your boost upgrades. Slow down. You select the 50 plan with the 60 it's normally $79.95, but you're getting it for $67.45. Then you go down. You want twelve months. You click on the twelve month router, which is the k seven Wi Fi six. So you read down the free router for twelve months contract. Then you go down the bottom, you click on your twelve months contract, which is for free. It's saying free k y six blah blah blah. Then you go down, and you'll see total pay $67.45. Right? No. You probably clicked on the wrong side. That's why. But but it doesn't matter. Anyway, you're here now. So you just click on order now, and that'll take you to the next page. And then you gotta put in your first name, your surname. Then you write down the street address. It'll pop up automatically. And then you select the address. And then underneath that, you got apartment suite, whatever. So you put in the unit number only. All the rest, suburb, postcode, state will come up automatically. Then you put in your email address, mobile number, driver's license, or a form of ID. And the reason why we ask for that is to qualify you. If anybody rings up on your behalf, we need to know it's you. So we do that by the date of birth and by the ID provider. So it can be a driver's license, passport, or Medicare card. Any one of those three. Or if you've got the digital ID, you can use that as well. K. And you got a date of birth, then you got terms and conditions. You can click on that. You can read the terms or whatever. Then I have read understood accepted direct debit if you wanted that direct debit. You click on that. And if you look on the right side, you're gonna pay for that month plus the delivery fee, $87.95 standard postage. Just underneath that, it's got express postage. So if you click on express postage, it'll give you the extra $5 charge. And and that's oh, what's happened in that? Okay. No. That's wrong. It's not what have I done here? Bloody IT guy. They drive you nuts. Yeah. No. Just click on the standard pay that, and I'll just get it sent out express postage for you. That's not a problem. I've gotta get the IT guy to fix that up. So it's going from 87 to go to 93, but it's going to A12, and that's not right. Is that what happens at your end when you press express? Okay. I'm glad I picked that up now because we only just finished upgrading all the new upgrades and all that. So you're getting what? It's so it's $25 on the 87. Yeah? So what's the final you're getting? 112 dot 95. Yeah? Okay. So when you press the express postage, what what price do you get? Oh, so it's alright then. I'd say it must be something wrong from my end then. Alright. No. That's alright. That's good. Yeah. Yeah. Oh, no. That's alright. So it must be something wrong with my end then. Alright. Yeah. That's all good. And just, yeah, put that through. You could either put that on direct debit or for your debit card, whatever. The order will come through, and you automatically receive a first email of acknowledgment. Then you'll receive an email that gives you your portal login details, And it's not your email address. It'll be a reference number plus a password. So you log in to your portal and you change the password and put in your desired password. And that's how you can log in to your portal to see your usage, have a look at other products, make payments, this, that, and everything else. All payments have to be done before the tenth of each month. If they're not paid between the tenth and the fifteenth, you'll get a late fee. I think it's about $10 or something like that, which would go automatically onto your next invoice. That's part of the become a part of compliance is now in Australia. It's not an option anymore. Yeah. And then everything, you could just do it on your portal. So it's there. And one thing that so let's say you've ordered the 50 plan. Right? On the 50 plan, you'll normally get more than 50. You'll get probably 53, 54, 55. So we always tend to over deliver, not under. Everybody's happy with the the servers, the customer care, the twenty four seven. We're we're there to make sure that you guys keep connected. That's our motto. Airtel Australia keeping you connected. And, yeah, we're there twenty four seven to look after you guys. So we so so we don't sleep. Alright. Let me just check. Okay. Gotcha. Hang on. I'm just oh, you received it? Okay. I'll just snap out of it. Yeah. Let's see if it's come through. Yeah. That's come through. I could see it from here. Number one. Shaksam Canal. Let's have a look at your address. The address is Unit 8046 Ferza Street. Right? Alright. The provisioning team will get hold of that now. It doesn't take them long. Then they'll they'll send our our warehouse an email. It doesn't take within the next minutes to prepare the Wi Fi, whichever router it was, and that'll get sent out to you express post. We'll we'll send that out because it comes via Australia Post. We don't trust any other courier for these things. We've had problems with other couriers where they get lost, whatever, blah blah blah blah. Up until now, for the last few years, we've been using Australia Post. We've had no problems. So with Australia Post, so let's say they come to your house and you're not home, they'll deliver it to your local post office. So you just have to go and pick it up there. They'll leave it there. So we try to deliver it. Go to your local post office. Bring in an ID, pick it up, and all you've gotta do is just connect it to the black box. So the black box will have Ethernet one, two, three, and four. The the Ethernet cable will go into the Ethernet one port. In the back of the router, you got a WAN port. You put it there. Turn it on. Wait a few minutes for it to sync. Then you look for your Wi Fi name, Airtel 2.4 g or five g. Connect up to the five g if you're using phones or any other devices. Some p some TVs will only connect to the 2.4 g. They won't connect to the five g for some reason. The 2.4 g is normally made for alarm systems. So if you got an alarm system at home, it will only accept 2.4 g frequency. Otherwise, the five g for any other device because it's a bigger bandwidth. Any questions? Yeah. Now delivery is pretty it's pretty straightforward. But anyway, you'll get delivered. You'll you'll receive a text saying, look. If you have any issues, call this number during office hours between nine and six or text assistance to the twenty four hour station, which is a mobile number, and that that's their twenty four hours after well, it's an after hours, twenty four hour service outside of office hours, and that's it. Hi. You're welcome. Thank you for joining Airtel. We'll get you going. We hope you enjoy the services. Alright. You have a lovely afternoon. Thanks, buddy. Cheers, mate. 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afternoon. Airtel tech support. Hang on a sec. Is it what's it regarding? Super Networks?\n\nOkay. What's the first name? S h oh, sorry. S h a k shut down. Okay.\n\nOh, you're looking at it. Then sorry. I was looking up trying to look up your account. Alright. Sorry about that.\n\nOkay. Let me just pull out Super Network. One second. Yep. No.\n\nThis is this is optic fiber. You have a optic fiber in your apartment. Hang on. Let me just let me just up open up Super Networks for a sec so I find out exactly what you have in the apartment. Before you give me the street number okay.\n\nNow give me the full address. Eight zero four. Yep. Cross 6 Furs. So 6 Furs is straight if I'm not wrong.\n\nThat should have a black box inside one of the wardrobes. Yeah. That that that's the optical box. That's the network terminal device. So you that gives you optic fiber direct into the premises.\n\nSo to connect to that network, you need a minimum Wi Fi six router. And then depending on what sort of plan you want, and then that's it pretty much it. Connection takes a few minutes. It doesn't take that long. Yep.\n\nYeah. You just click click on select, and that that select should stay black when you click on it, and then it'll scroll you down. Just wait a few seconds. It'll scroll you down to see which router you want because the router's there for free. So it all depends if you wanna go on a six months, twelve months, or twenty four month contract depending on which router.\n\nSo you got six months. You got the a x 3,000, which is minimum Wi Fi six. Twelve months, you got the k seven Wi Fi six dual band. That's more powerful that penetrates through walls. It's good if you got a double story upstairs and downstairs.\n\nAnd then the ultimate one will be the Wi Fi seven, which is the top of the range. They're valued at $3,319, but if you're going to twenty four month contract, it'll cost you nothing. Connection is for free. We send out the router on a normal delivery, which is cost you $20. Takes you about three to four working days.\n\nIf you put it on express, it costs you $5 more. You get it the next day. No. No. No.\n\nWe prefer you do it yourself from your end. Just that way you select the plans. Now what what happens with the plans? All plans come with a 15% discount for six months, but your first month is for free. Yep.\n\nCorrect. Yes. We have a twenty four seven service. Let's say you get connected. You get you receive a few emails.\n\nSay you this is your portal, this, and everything else. And once you get your final connection, you'll see the last email saying that you're connected. Then you'll receive a text whether you're using your router or our router, and that'll give you the the hours office hours for support and your after hours 247 support from Monday to Sunday. Which one? The 50?\n\nYeah. That's that's more than enough. Even the 25 is what are you gonna use the Internet for before I say that? No. 50 50 50.\n\nYeah. Yeah. Yeah. 50. Yeah.\n\nYeah. Well, it can't you because the router's for free, there's already a standard $20 delivery fee applies. But that takes whereabouts are you in Australia? What what state? So Canberra can take on on the delivery freight, it could take three to four working days.\n\nBut if you pay the extra $5 for express, it only takes so if we send it out today, you'll get it tomorrow. Yeah. That's an extra $5. $25. Yep.\n\nYou'll you'll see that so when you let's say you click on everything. Alright? So let's say you want the 50. You wanna go into twelve months, so you click the Airtel Gaming k seven. So you scroll down.\n\nSo it'd be the twelve month contract. Connection fee 0 k 7. You click on that, and it'll scroll down. It says to pay today, $67.45. That pays for your first month.\n\nSo you got your first month free, your second month's paid. So let's say we're in June. June, you get free. July's paid, you don't receive an invoice until June, July, August. Yeah.\n\nThat that's yeah. Sorry. Go. Hang on. What does it say?\n\n$45 and no. How do you how are you doing this? Where'd you get $45 from? Are you in the Super Networks? Okay.\n\nOn the airtel.net.au, just click on home up the top there, and then you'll see MBN Community five, DG, Gigafy, Linum, Opticom, Super Networks. You click on Super Networks, and then you scroll down. It'll explain it to you. Strange reliable a class secure network. Yes.\n\nWe provide with a one month free Internet on our plans. Three night trial has a free get connected in minutes. Receive 15% discount for six months including your first month free. Get your free Superboost routers recommended for your boost upgrades. Slow down.\n\nYou select the 50 plan with the 60 it's normally $79.95, but you're getting it for $67.45. Then you go down. You want twelve months. You click on the twelve month router, which is the k seven Wi Fi six. So you read down the free router for twelve months contract.\n\nThen you go down the bottom, you click on your twelve months contract, which is for free. It's saying free k y six blah blah blah. Then you go down, and you'll see total pay $67.45. Right? No.\n\nYou probably clicked on the wrong side. That's why. But but it doesn't matter. Anyway, you're here now. So you just click on order now, and that'll take you to the next page.\n\nAnd then you gotta put in your first name, your surname. Then you write down the street address. It'll pop up automatically. And then you select the address. And then underneath that, you got apartment suite, whatever.\n\nSo you put in the unit number only. All the rest, suburb, postcode, state will come up automatically. Then you put in your email address, mobile number, driver's license, or a form of ID. And the reason why we ask for that is to qualify you. If anybody rings up on your behalf, we need to know it's you.\n\nSo we do that by the date of birth and by the ID provider. So it can be a driver's license, passport, or Medicare card. Any one of those three. Or if you've got the digital ID, you can use that as well. K.\n\nAnd you got a date of birth, then you got terms and conditions. You can click on that. You can read the terms or whatever. Then I have read understood accepted direct debit if you wanted that direct debit. You click on that.\n\nAnd if you look on the right side, you're gonna pay for that month plus the delivery fee, $87.95 standard postage. Just underneath that, it's got express postage. So if you click on express postage, it'll give you the extra $5 charge. And and that's oh, what's happened in that? Okay.\n\nNo. That's wrong. It's not what have I done here? Bloody IT guy. They drive you nuts.\n\nYeah. No. Just click on the standard pay that, and I'll just get it sent out express postage for you. That's not a problem. I've gotta get the IT guy to fix that up.\n\nSo it's going from 87 to go to 93, but it's going to A12, and that's not right. Is that what happens at your end when you press express? Okay. I'm glad I picked that up now because we only just finished upgrading all the new upgrades and all that. So you're getting what?\n\nIt's so it's $25 on the 87. Yeah? So what's the final you're getting? 112 dot 95. Yeah?\n\nOkay. So when you press the express postage, what what price do you get? Oh, so it's alright then. I'd say it must be something wrong from my end then. Alright.\n\nNo. That's alright. That's good. Yeah. Yeah.\n\nOh, no. That's alright. So it must be something wrong with my end then. Alright. Yeah.\n\nThat's all good. And just, yeah, put that through. You could either put that on direct debit or for your debit card, whatever. The order will come through, and you automatically receive a first email of acknowledgment. Then you'll receive an email that gives you your portal login details, And it's not your email address.\n\nIt'll be a reference number plus a password. So you log in to your portal and you change the password and put in your desired password. And that's how you can log in to your portal to see your usage, have a look at other products, make payments, this, that, and everything else. All payments have to be done before the tenth of each month. If they're not paid between the tenth and the fifteenth, you'll get a late fee.\n\nI think it's about $10 or something like that, which would go automatically onto your next invoice. That's part of the become a part of compliance is now in Australia. It's not an option anymore. Yeah. And then everything, you could just do it on your portal.\n\nSo it's there. And one thing that so let's say you've ordered the 50 plan. Right? On the 50 plan, you'll normally get more than 50. You'll get probably 53, 54, 55.\n\nSo we always tend to over deliver, not under. Everybody's happy with the the servers, the customer care, the twenty four seven. We're we're there to make sure that you guys keep connected. That's our motto. Airtel Australia keeping you connected.\n\nAnd, yeah, we're there twenty four seven to look after you guys. So we so so we don't sleep. Alright. Let me just check. Okay.\n\nGotcha. Hang on. I'm just oh, you received it? Okay. I'll just snap out of it.\n\nYeah. Let's see if it's come through. Yeah. That's come through. I could see it from here.\n\nNumber one. Shaksam Canal. Let's have a look at your address. The address is Unit 8046 Ferza Street. Right?\n\nAlright. The provisioning team will get hold of that now. It doesn't take them long. Then they'll they'll send our our warehouse an email. It doesn't take within the next minutes to prepare the Wi Fi, whichever router it was, and that'll get sent out to you express post.\n\nWe'll we'll send that out because it comes via Australia Post. We don't trust any other courier for these things. We've had problems with other couriers where they get lost, whatever, blah blah blah blah. Up until now, for the last few years, we've been using Australia Post. We've had no problems.\n\nSo with Australia Post, so let's say they come to your house and you're not home, they'll deliver it to your local post office. So you just have to go and pick it up there. They'll leave it there. So we try to deliver it. Go to your local post office.\n\nBring in an ID, pick it up, and all you've gotta do is just connect it to the black box. So the black box will have Ethernet one, two, three, and four. The the Ethernet cable will go into the Ethernet one port. In the back of the router, you got a WAN port. You put it there.\n\nTurn it on. Wait a few minutes for it to sync. Then you look for your Wi Fi name, Airtel 2.4 g or five g. Connect up to the five g if you're using phones or any other devices. Some p some TVs will only connect to the 2.4 g.\n\nThey won't connect to the five g for some reason. The 2.4 g is normally made for alarm systems. So if you got an alarm system at home, it will only accept 2.4 g frequency. Otherwise, the five g for any other device because it's a bigger bandwidth. Any questions?\n\nYeah. Now delivery is pretty it's pretty straightforward. But anyway, you'll get delivered. You'll you'll receive a text saying, look. If you have any issues, call this number during office hours between nine and six or text assistance to the twenty four hour station, which is a mobile number, and that that's their twenty four hours after well, it's an after hours, twenty four hour service outside of office hours, and that's it.\n\nHi. You're welcome. Thank you for joining Airtel. We'll get you going. We hope you enjoy the services.\n\nAlright. You have a lovely afternoon. Thanks, buddy. Cheers, mate. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.24,"end":0.88,"sentiment":"positive","sentiment_score":0.5087509155273438},{"text":"Airtel tech support.","start":0.88,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.29686853289604187},{"text":"Hang on a sec.","start":12.344999,"end":12.985,"sentiment":"neutral","sentiment_score":0.01571066305041313},{"text":"Is it what's it regarding?","start":12.985,"end":21.005,"sentiment":"neutral","sentiment_score":0.025181009247899056},{"text":"Super Networks?","start":22.904999,"end":23.805,"sentiment":"neutral","sentiment_score":0.06827614828944206}],"sentiment":"neutral","sentiment_score":0.13958796404767781,"num_words":16,"start":0.24,"end":23.805},{"sentences":[{"text":"Okay.","start":24.585,"end":24.985,"sentiment":"neutral","sentiment_score":0.04499704390764237},{"text":"What's the first name?","start":24.985,"end":26.204998,"sentiment":"neutral","sentiment_score":0.03222787007689476},{"text":"S h oh, sorry.","start":29.86,"end":33.64,"sentiment":"neutral","sentiment_score":0.013802281115204096},{"text":"S h a k shut down.","start":34.02,"end":40.9,"sentiment":"neutral","sentiment_score":0.016502166011681158},{"text":"Okay.","start":40.9,"end":41.4,"sentiment":"neutral","sentiment_score":0.06527003645896912}],"sentiment":"neutral","sentiment_score":0.024587542575318366,"num_words":16,"start":24.585,"end":41.4},{"sentences":[{"text":"Oh, you're looking at it.","start":44.295002,"end":45.135002,"sentiment":"neutral","sentiment_score":0.023500184714794158},{"text":"Then sorry.","start":45.255,"end":45.655,"sentiment":"neutral","sentiment_score":-0.051550887525081635},{"text":"I was looking up trying to look up your account.","start":45.655,"end":47.995003,"sentiment":"neutral","sentiment_score":-0.032275231555104256},{"text":"Alright.","start":49.495003,"end":49.895,"sentiment":"neutral","sentiment_score":-0.007573552429676056},{"text":"Sorry about that.","start":49.895,"end":50.615,"sentiment":"neutral","sentiment_score":-0.10962417473395665}],"sentiment":"neutral","sentiment_score":-0.030704725888513383,"num_words":21,"start":44.295002,"end":50.615},{"sentences":[{"text":"Okay.","start":50.615,"end":50.855,"sentiment":"neutral","sentiment_score":0.025300992652773857},{"text":"Let me just pull out Super Network.","start":50.855,"end":52.455,"sentiment":"neutral","sentiment_score":0.05199465049164636},{"text":"One second.","start":52.455,"end":53.195,"sentiment":"neutral","sentiment_score":0.03596337512135506},{"text":"Yep.","start":54.57,"end":55.07,"sentiment":"neutral","sentiment_score":0.05788172781467438},{"text":"No.","start":63.05,"end":63.29,"sentiment":"neutral","sentiment_score":-0.09910457581281662}],"sentiment":"neutral","sentiment_score":0.034997287361572184,"num_words":12,"start":50.615,"end":63.29},{"sentences":[{"text":"This is this is optic fiber.","start":63.29,"end":64.89,"sentiment":"neutral","sentiment_score":-0.052398975317676864},{"text":"You have a optic fiber in your apartment.","start":64.89,"end":67.15,"sentiment":"neutral","sentiment_score":-0.01175167434848845},{"text":"Hang on.","start":68.805,"end":69.285,"sentiment":"neutral","sentiment_score":0.0392227228730917},{"text":"Let me just let me just up open up Super Networks for a sec so I find out exactly what you have in the apartment.","start":69.285,"end":76.905,"sentiment":"neutral","sentiment_score":0.07092749387025833},{"text":"Before you give me the street number okay.","start":79.525,"end":85.560005,"sentiment":"neutral","sentiment_score":0.02277151169255376}],"sentiment":"neutral","sentiment_score":0.03317138039487965,"num_words":49,"start":63.29,"end":85.560005},{"sentences":[{"text":"Now give me the full address.","start":85.560005,"end":86.86,"sentiment":"neutral","sentiment_score":0.053833543633421264},{"text":"Eight zero four.","start":91.0,"end":91.72,"sentiment":"neutral","sentiment_score":0.03705599159002304},{"text":"Yep.","start":91.72,"end":92.22,"sentiment":"neutral","sentiment_score":0.04270916432142258},{"text":"Cross 6 Furs.","start":95.825,"end":97.045,"sentiment":"neutral","sentiment_score":0.03373060996333758},{"text":"So 6 Furs is straight if I'm not wrong.","start":98.545,"end":101.205,"sentiment":"neutral","sentiment_score":0.051139720612102084}],"sentiment":"neutral","sentiment_score":0.0471967143768614,"num_words":22,"start":85.560005,"end":101.205},{"sentences":[{"text":"That should have a black box inside one of the wardrobes.","start":101.745,"end":105.125,"sentiment":"neutral","sentiment_score":0.04439801079305736},{"text":"Yeah.","start":109.03,"end":109.35,"sentiment":"neutral","sentiment_score":0.057215362787246704},{"text":"That that that's the optical box.","start":109.35,"end":111.27,"sentiment":"neutral","sentiment_score":0.07027503910164039},{"text":"That's the network terminal device.","start":111.27,"end":114.25,"sentiment":"neutral","sentiment_score":0.0974339261651039},{"text":"So you that gives you optic fiber direct into the premises.","start":114.78999,"end":117.77,"sentiment":"neutral","sentiment_score":0.13113487850536}],"sentiment":"neutral","sentiment_score":0.08520285325015292,"num_words":34,"start":101.745,"end":117.77},{"sentences":[{"text":"So to connect to that network, you need a minimum Wi Fi six router.","start":117.829994,"end":123.28999,"sentiment":"neutral","sentiment_score":0.111466967101608},{"text":"And then depending on what sort of plan you want, and then that's it pretty much it.","start":125.615,"end":130.995,"sentiment":"neutral","sentiment_score":0.14465557871495976},{"text":"Connection takes a few minutes.","start":131.215,"end":132.495,"sentiment":"neutral","sentiment_score":0.2656652331352234},{"text":"It doesn't take that long.","start":132.495,"end":133.715,"sentiment":"neutral","sentiment_score":0.2527043491601944},{"text":"Yep.","start":149.53,"end":150.03,"sentiment":"neutral","sentiment_score":0.2542818486690521}],"sentiment":"neutral","sentiment_score":0.16347171756483259,"num_words":42,"start":117.829994,"end":150.03},{"sentences":[{"text":"Yeah.","start":152.565,"end":152.725,"sentiment":"neutral","sentiment_score":0.20369991660118103},{"text":"You just click click on select, and that that select should stay black when you click on it, and then it'll scroll you down.","start":152.725,"end":162.185,"sentiment":"neutral","sentiment_score":0.11076292861253023},{"text":"Just wait a few seconds.","start":163.045,"end":164.16501,"sentiment":"neutral","sentiment_score":0.0933760017156601},{"text":"It'll scroll you down to see which router you want because the router's there for free.","start":164.16501,"end":168.90001,"sentiment":"neutral","sentiment_score":0.1699620531871915},{"text":"So it all depends if you wanna go on a six months, twelve months, or twenty four month contract depending on which router.","start":169.20001,"end":176.0,"sentiment":"neutral","sentiment_score":0.05070053316328837}],"sentiment":"neutral","sentiment_score":0.10455645399465077,"num_words":69,"start":152.565,"end":176.0},{"sentences":[{"text":"So you got six months.","start":176.0,"end":177.86,"sentiment":"neutral","sentiment_score":0.13804403245449065},{"text":"You got the a x 3,000, which is minimum Wi Fi six.","start":178.16,"end":182.585,"sentiment":"neutral","sentiment_score":0.20417702880998453},{"text":"Twelve months, you got the k seven Wi Fi six dual band.","start":182.80501,"end":186.085,"sentiment":"neutral","sentiment_score":0.2984495994945367},{"text":"That's more powerful that penetrates through walls.","start":186.085,"end":188.905,"sentiment":"positive","sentiment_score":0.4972400537558964},{"text":"It's good if you got a double story upstairs and downstairs.","start":188.965,"end":191.705,"sentiment":"positive","sentiment_score":0.5124232010407881}],"sentiment":"positive","sentiment_score":0.3370016019078011,"num_words":47,"start":176.0,"end":191.705},{"sentences":[{"text":"And then the ultimate one will be the Wi Fi seven, which is the top of the range.","start":192.75,"end":197.79,"sentiment":"neutral","sentiment_score":0.23453876045015123},{"text":"They're valued at $3,319, but if you're going to twenty four month contract, it'll cost you nothing.","start":197.79,"end":203.65,"sentiment":"neutral","sentiment_score":0.17024767924757564},{"text":"Connection is for free.","start":204.59,"end":205.89,"sentiment":"neutral","sentiment_score":0.2845931574702263},{"text":"We send out the router on a normal delivery, which is cost you $20.","start":205.95,"end":213.355,"sentiment":"neutral","sentiment_score":0.20486507139035634},{"text":"Takes you about three to four working days.","start":213.575,"end":215.415,"sentiment":"neutral","sentiment_score":0.23005950637161732}],"sentiment":"neutral","sentiment_score":0.21250603140377608,"num_words":61,"start":192.75,"end":215.415},{"sentences":[{"text":"If you put it on express, it costs you $5 more.","start":215.415,"end":218.135,"sentiment":"neutral","sentiment_score":0.12836765159260144},{"text":"You get it the next day.","start":218.135,"end":219.515,"sentiment":"neutral","sentiment_score":0.2137362559636434},{"text":"No.","start":227.01001,"end":227.25,"sentiment":"neutral","sentiment_score":-0.21840862929821017},{"text":"No.","start":227.25,"end":227.41,"sentiment":"neutral","sentiment_score":-0.20771892368793488},{"text":"No.","start":227.41,"end":227.91,"sentiment":"neutral","sentiment_score":-0.2466878592967987}],"sentiment":"neutral","sentiment_score":0.10108231455087661,"num_words":20,"start":215.415,"end":227.91},{"sentences":[{"text":"We prefer you do it yourself from your end.","start":228.13,"end":230.87001,"sentiment":"neutral","sentiment_score":-0.11531632393598557},{"text":"Just that way you select the plans.","start":231.81,"end":233.41,"sentiment":"neutral","sentiment_score":0.08208033602152552},{"text":"Now what what happens with the plans?","start":233.41,"end":235.27,"sentiment":"neutral","sentiment_score":0.009203872510365077},{"text":"All plans come with a 15% discount for six months, but your first month is for free.","start":235.835,"end":241.455,"sentiment":"neutral","sentiment_score":0.14479547037797816},{"text":"Yep.","start":247.83499,"end":248.22,"sentiment":"neutral","sentiment_score":0.02001214772462845}],"sentiment":"neutral","sentiment_score":0.05079701679145417,"num_words":41,"start":228.13,"end":248.22},{"sentences":[{"text":"Correct.","start":252.22,"end":252.62,"sentiment":"neutral","sentiment_score":0.12177623808383942},{"text":"Yes.","start":252.62,"end":253.12,"sentiment":"neutral","sentiment_score":0.13050711154937744},{"text":"We have a twenty four seven service.","start":260.14,"end":262.16,"sentiment":"neutral","sentiment_score":0.10374059049146515},{"text":"Let's say you get connected.","start":263.725,"end":264.945,"sentiment":"neutral","sentiment_score":0.1379024490714073},{"text":"You get you receive a few emails.","start":265.08502,"end":267.405,"sentiment":"neutral","sentiment_score":0.17059597160134995}],"sentiment":"neutral","sentiment_score":0.1362929299828552,"num_words":21,"start":252.22,"end":267.405},{"sentences":[{"text":"Say you this is your portal, this, and everything else.","start":267.405,"end":270.765,"sentiment":"neutral","sentiment_score":0.17100299745798112},{"text":"And once you get your final connection, you'll see the last email saying that you're connected.","start":270.765,"end":275.345,"sentiment":"neutral","sentiment_score":0.12986793462187052},{"text":"Then you'll receive a text whether you're using your router or our router, and that'll give you the the hours office hours for support and your after hours 247 support from Monday to Sunday.","start":276.15002,"end":290.89,"sentiment":"neutral","sentiment_score":0.11292898391976076},{"text":"Which one?","start":295.615,"end":296.35498,"sentiment":"neutral","sentiment_score":0.009493268094956875},{"text":"The 50?","start":297.85498,"end":298.595,"sentiment":"neutral","sentiment_score":0.022045387886464596}],"sentiment":"neutral","sentiment_score":0.1201653077150695,"num_words":64,"start":267.405,"end":298.595},{"sentences":[{"text":"Yeah.","start":300.01498,"end":300.335,"sentiment":"neutral","sentiment_score":0.2510302662849426},{"text":"That's that's more than enough.","start":300.335,"end":301.615,"sentiment":"positive","sentiment_score":0.497957307100296},{"text":"Even the 25 is what are you gonna use the Internet for before I say that?","start":301.615,"end":305.79498,"sentiment":"neutral","sentiment_score":0.08588719414547086},{"text":"No.","start":309.51,"end":309.75,"sentiment":"neutral","sentiment_score":-0.01235601119697094},{"text":"50 50 50.","start":309.75,"end":310.79,"sentiment":"neutral","sentiment_score":0.02000861366589864}],"sentiment":"neutral","sentiment_score":0.16010314376594928,"num_words":26,"start":300.01498,"end":310.79},{"sentences":[{"text":"Yeah.","start":310.79,"end":311.03,"sentiment":"neutral","sentiment_score":0.06404571235179901},{"text":"Yeah.","start":311.03,"end":311.27,"sentiment":"neutral","sentiment_score":0.06790908426046371},{"text":"Yeah.","start":311.27,"end":311.51,"sentiment":"neutral","sentiment_score":0.0598134770989418},{"text":"50.","start":311.51,"end":311.83002,"sentiment":"neutral","sentiment_score":0.05054160952568054},{"text":"Yeah.","start":311.83002,"end":312.33002,"sentiment":"neutral","sentiment_score":0.06206878647208214}],"sentiment":"neutral","sentiment_score":0.06087573394179344,"num_words":5,"start":310.79,"end":312.33002},{"sentences":[{"text":"Yeah.","start":313.83002,"end":314.33002,"sentiment":"neutral","sentiment_score":0.09157022088766098},{"text":"Well, it can't you because the router's for free, there's already a standard $20 delivery fee applies.","start":324.28497,"end":334.705,"sentiment":"neutral","sentiment_score":0.035455256043111574},{"text":"But that takes whereabouts are you in Australia?","start":335.35,"end":337.35,"sentiment":"neutral","sentiment_score":0.012301840586587787},{"text":"What what state?","start":337.35,"end":338.41,"sentiment":"neutral","sentiment_score":0.005477985056738059},{"text":"So Canberra can take on on the delivery freight, it could take three to four working days.","start":340.87003,"end":345.77002,"sentiment":"neutral","sentiment_score":0.06639044271672473}],"sentiment":"neutral","sentiment_score":0.04212599521016945,"num_words":46,"start":313.83002,"end":345.77002},{"sentences":[{"text":"But if you pay the extra $5 for express, it only takes so if we send it out today, you'll get it tomorrow.","start":347.03,"end":353.585,"sentiment":"neutral","sentiment_score":0.11748196378998134},{"text":"Yeah.","start":355.485,"end":355.985,"sentiment":"neutral","sentiment_score":0.21895670890808103},{"text":"That's an extra $5.","start":359.32498,"end":360.685,"sentiment":"neutral","sentiment_score":0.06271522678434849},{"text":"$25.","start":360.685,"end":361.485,"sentiment":"neutral","sentiment_score":0.06910902261734009},{"text":"Yep.","start":361.485,"end":361.985,"sentiment":"neutral","sentiment_score":0.09675585478544237}],"sentiment":"neutral","sentiment_score":0.11125892202059427,"num_words":30,"start":347.03,"end":361.985},{"sentences":[{"text":"You'll you'll see that so when you let's say you click on everything.","start":364.49002,"end":368.33002,"sentiment":"neutral","sentiment_score":0.0873312852703608},{"text":"Alright?","start":368.33002,"end":368.65002,"sentiment":"neutral","sentiment_score":0.06729687750339508},{"text":"So let's say you want the 50.","start":368.65002,"end":370.43002,"sentiment":"neutral","sentiment_score":0.06782955942409379},{"text":"You wanna go into twelve months, so you click the Airtel Gaming k seven.","start":371.61002,"end":375.95,"sentiment":"neutral","sentiment_score":0.08027414844504424},{"text":"So you scroll down.","start":377.335,"end":378.215,"sentiment":"neutral","sentiment_score":0.06603474356234074}],"sentiment":"neutral","sentiment_score":0.07859968088376217,"num_words":39,"start":364.49002,"end":378.215},{"sentences":[{"text":"So it'd be the twelve month contract.","start":378.215,"end":380.055,"sentiment":"neutral","sentiment_score":0.05273289872067315},{"text":"Connection fee 0 k 7.","start":380.055,"end":381.735,"sentiment":"neutral","sentiment_score":0.03234127014875412},{"text":"You click on that, and it'll scroll down.","start":381.735,"end":384.53497,"sentiment":"neutral","sentiment_score":0.056326597929000854},{"text":"It says to pay today, $67.45.","start":384.53497,"end":387.09497,"sentiment":"neutral","sentiment_score":0.057499908531705536},{"text":"That pays for your first month.","start":387.09497,"end":388.875,"sentiment":"neutral","sentiment_score":0.1165826345483462}],"sentiment":"neutral","sentiment_score":0.06331077136565,"num_words":32,"start":378.215,"end":388.875},{"sentences":[{"text":"So you got your first month free, your second month's paid.","start":389.09497,"end":392.235,"sentiment":"neutral","sentiment_score":0.09568202766505154},{"text":"So let's say we're in June.","start":392.69,"end":394.63,"sentiment":"neutral","sentiment_score":0.08113483712077141},{"text":"June, you get free.","start":395.09,"end":396.31,"sentiment":"neutral","sentiment_score":0.14704997278749943},{"text":"July's paid, you don't receive an invoice until June, July, August.","start":396.77,"end":401.35,"sentiment":"neutral","sentiment_score":0.03824562782591039},{"text":"Yeah.","start":403.33,"end":403.57,"sentiment":"neutral","sentiment_score":0.033731937408447266}],"sentiment":"neutral","sentiment_score":0.07824075944495923,"num_words":33,"start":389.09497,"end":403.57},{"sentences":[{"text":"That that's yeah.","start":403.57,"end":405.01,"sentiment":"neutral","sentiment_score":0.031149685382843018},{"text":"Sorry.","start":405.01,"end":405.41,"sentiment":"neutral","sentiment_score":-0.12481518089771272},{"text":"Go.","start":405.41,"end":405.91,"sentiment":"neutral","sentiment_score":-0.08704820275306702},{"text":"Hang on.","start":416.955,"end":417.695,"sentiment":"neutral","sentiment_score":-0.06336402706801891},{"text":"What does it say?","start":418.555,"end":419.695,"sentiment":"neutral","sentiment_score":-0.047377217561006546}],"sentiment":"neutral","sentiment_score":-0.039513750171119515,"num_words":11,"start":403.57,"end":419.695},{"sentences":[{"text":"$45 and no.","start":423.85,"end":425.05002,"sentiment":"neutral","sentiment_score":-0.04133640540142854},{"text":"How do you how are you doing this?","start":425.05002,"end":426.67,"sentiment":"neutral","sentiment_score":0.05562988645397127},{"text":"Where'd you get $45 from?","start":427.05002,"end":428.99,"sentiment":"neutral","sentiment_score":-0.012804242596030236},{"text":"Are you in the Super Networks?","start":431.37,"end":432.91,"sentiment":"neutral","sentiment_score":0.01712186091269056},{"text":"Okay.","start":437.415,"end":437.815,"sentiment":"neutral","sentiment_score":0.039744891226291656}],"sentiment":"neutral","sentiment_score":0.017368900832598625,"num_words":23,"start":423.85,"end":437.815},{"sentences":[{"text":"On the airtel.net.au, just click on home up the top there, and then you'll see MBN Community five, DG, Gigafy, Linum, Opticom, Super Networks.","start":437.815,"end":450.53,"sentiment":"neutral","sentiment_score":0.0764903483601908},{"text":"You click on Super Networks, and then you scroll down.","start":450.53,"end":455.19,"sentiment":"neutral","sentiment_score":0.06250121295452118},{"text":"It'll explain it to you.","start":455.81,"end":457.25,"sentiment":"neutral","sentiment_score":0.13826244175434113},{"text":"Strange reliable a class secure network.","start":457.25,"end":459.51,"sentiment":"positive","sentiment_score":0.42116761207580566},{"text":"Yes.","start":459.73,"end":459.97,"sentiment":"neutral","sentiment_score":0.3270943760871887}],"sentiment":"neutral","sentiment_score":0.13056940755442434,"num_words":46,"start":437.815,"end":459.97},{"sentences":[{"text":"We provide with a one month free Internet on our plans.","start":459.97,"end":463.27002,"sentiment":"positive","sentiment_score":0.36572177843614057},{"text":"Three night trial has a free get connected in minutes.","start":463.63498,"end":466.615,"sentiment":"positive","sentiment_score":0.37143440544605255},{"text":"Receive 15% discount for six months including your first month free.","start":466.675,"end":470.615,"sentiment":"positive","sentiment_score":0.4345222142609683},{"text":"Get your free Superboost routers recommended for your boost upgrades.","start":470.835,"end":474.455,"sentiment":"neutral","sentiment_score":0.31095037758350375},{"text":"Slow down.","start":474.75497,"end":475.495,"sentiment":"neutral","sentiment_score":0.054842155426740646}],"sentiment":"positive","sentiment_score":0.35764127410948277,"num_words":44,"start":459.97,"end":475.495},{"sentences":[{"text":"You select the 50 plan with the 60 it's normally $79.95, but you're getting it for $67.45.","start":475.875,"end":485.06,"sentiment":"neutral","sentiment_score":0.06256222571520244},{"text":"Then you go down.","start":485.84,"end":486.80002,"sentiment":"neutral","sentiment_score":0.0009635861497372389},{"text":"You want twelve months.","start":486.80002,"end":487.84,"sentiment":"neutral","sentiment_score":0.01934884302318096},{"text":"You click on the twelve month router, which is the k seven Wi Fi six.","start":487.84,"end":492.735,"sentiment":"neutral","sentiment_score":0.04251851079364618},{"text":"So you read down the free router for twelve months contract.","start":493.215,"end":496.03497,"sentiment":"neutral","sentiment_score":0.038057294420220635}],"sentiment":"neutral","sentiment_score":0.04316108734073008,"num_words":51,"start":475.875,"end":496.03497},{"sentences":[{"text":"Then you go down the bottom, you click on your twelve months contract, which is for free.","start":497.055,"end":501.055,"sentiment":"neutral","sentiment_score":0.01292978013482164},{"text":"It's saying free k y six blah blah blah.","start":501.055,"end":503.615,"sentiment":"neutral","sentiment_score":-0.02934495856364568},{"text":"Then you go down, and you'll see total pay $67.45.","start":503.615,"end":507.31,"sentiment":"neutral","sentiment_score":-0.018048160942271352},{"text":"Right?","start":507.31,"end":507.81,"sentiment":"neutral","sentiment_score":-0.006817534565925598},{"text":"No.","start":512.99,"end":513.23,"sentiment":"negative","sentiment_score":-0.46016645431518555}],"sentiment":"neutral","sentiment_score":-0.018204314818017577,"num_words":38,"start":497.055,"end":513.23},{"sentences":[{"text":"You probably clicked on the wrong side.","start":513.23,"end":514.75,"sentiment":"negative","sentiment_score":-0.5028320210320609},{"text":"That's why.","start":514.75,"end":515.23,"sentiment":"neutral","sentiment_score":-0.25885505229234695},{"text":"But but it doesn't matter.","start":515.23,"end":516.27,"sentiment":"neutral","sentiment_score":-0.02154586836695671},{"text":"Anyway, you're here now.","start":516.27,"end":517.39,"sentiment":"neutral","sentiment_score":0.2085868027061224},{"text":"So you just click on order now, and that'll take you to the next page.","start":517.39,"end":520.725,"sentiment":"neutral","sentiment_score":0.19226478437582653}],"sentiment":"neutral","sentiment_score":-0.012937715672182314,"num_words":33,"start":513.23,"end":520.725},{"sentences":[{"text":"And then you gotta put in your first name, your surname.","start":522.245,"end":525.065,"sentiment":"neutral","sentiment_score":0.1395537941293283},{"text":"Then you write down the street address.","start":525.365,"end":527.045,"sentiment":"neutral","sentiment_score":0.12211574188300542},{"text":"It'll pop up automatically.","start":527.045,"end":528.26495,"sentiment":"neutral","sentiment_score":0.21406789496541023},{"text":"And then you select the address.","start":530.165,"end":531.605,"sentiment":"neutral","sentiment_score":0.10807140668233235},{"text":"And then underneath that, you got apartment suite, whatever.","start":531.605,"end":534.58496,"sentiment":"neutral","sentiment_score":0.08719716593623161}],"sentiment":"neutral","sentiment_score":0.12646963356717214,"num_words":37,"start":522.245,"end":534.58496},{"sentences":[{"text":"So you put in the unit number only.","start":534.93,"end":537.58997,"sentiment":"neutral","sentiment_score":0.11577055975794792},{"text":"All the rest, suburb, postcode, state will come up automatically.","start":537.64996,"end":542.47,"sentiment":"neutral","sentiment_score":0.11229224726557732},{"text":"Then you put in your email address, mobile number, driver's license, or a form of ID.","start":543.57,"end":549.03503,"sentiment":"neutral","sentiment_score":0.07691524922847748},{"text":"And the reason why we ask for that is to qualify you.","start":549.03503,"end":553.615,"sentiment":"neutral","sentiment_score":0.11238323152065277},{"text":"If anybody rings up on your behalf, we need to know it's you.","start":554.875,"end":558.175,"sentiment":"neutral","sentiment_score":0.09244154680233735}],"sentiment":"neutral","sentiment_score":0.09881474279751212,"num_words":59,"start":534.93,"end":558.175},{"sentences":[{"text":"So we do that by the date of birth and by the ID provider.","start":558.635,"end":562.715,"sentiment":"neutral","sentiment_score":0.07383830339780875},{"text":"So it can be a driver's license, passport, or Medicare card.","start":562.715,"end":566.53,"sentiment":"neutral","sentiment_score":0.06722507354888049},{"text":"Any one of those three.","start":566.53,"end":567.81,"sentiment":"neutral","sentiment_score":0.06791263446211815},{"text":"Or if you've got the digital ID, you can use that as well.","start":567.81,"end":572.39,"sentiment":"neutral","sentiment_score":0.08740654587745667},{"text":"K.","start":574.53,"end":575.03,"sentiment":"neutral","sentiment_score":0.049183815717697144}],"sentiment":"neutral","sentiment_score":0.0749600941145962,"num_words":44,"start":558.635,"end":575.03},{"sentences":[{"text":"And you got a date of birth, then you got terms and conditions.","start":575.65,"end":579.525,"sentiment":"neutral","sentiment_score":0.07002346790753879},{"text":"You can click on that.","start":579.585,"end":580.78503,"sentiment":"neutral","sentiment_score":0.08616933375597},{"text":"You can read the terms or whatever.","start":580.78503,"end":582.48505,"sentiment":"neutral","sentiment_score":0.07953711386237826},{"text":"Then I have read understood accepted direct debit if you wanted that direct debit.","start":583.66504,"end":588.465,"sentiment":"neutral","sentiment_score":0.0866919814475945},{"text":"You click on that.","start":588.465,"end":589.47,"sentiment":"neutral","sentiment_score":0.08783506974577904}],"sentiment":"neutral","sentiment_score":0.08053347832241724,"num_words":43,"start":575.65,"end":589.47},{"sentences":[{"text":"And if you look on the right side, you're gonna pay for that month plus the delivery fee, $87.95 standard postage.","start":589.70996,"end":597.81,"sentiment":"neutral","sentiment_score":0.07835788740998223},{"text":"Just underneath that, it's got express postage.","start":598.35,"end":600.85,"sentiment":"neutral","sentiment_score":0.04404953867197037},{"text":"So if you click on express postage, it'll give you the extra $5 charge.","start":600.91,"end":606.59503,"sentiment":"neutral","sentiment_score":0.04661598841526678},{"text":"And and that's oh, what's happened in that?","start":608.495,"end":613.375,"sentiment":"neutral","sentiment_score":-0.08627416612580419},{"text":"Okay.","start":613.375,"end":613.875,"sentiment":"neutral","sentiment_score":-0.10094138979911804}],"sentiment":"neutral","sentiment_score":0.03559512794748241,"num_words":51,"start":589.70996,"end":613.875},{"sentences":[{"text":"No.","start":614.255,"end":614.495,"sentiment":"negative","sentiment_score":-0.45933544635772705},{"text":"That's wrong.","start":614.495,"end":615.15,"sentiment":"negative","sentiment_score":-0.5598393082618713},{"text":"It's not what have I done here?","start":615.95,"end":619.41003,"sentiment":"negative","sentiment_score":-0.6362714001110622},{"text":"Bloody IT guy.","start":620.35004,"end":621.31,"sentiment":"negative","sentiment_score":-0.9095983306566874},{"text":"They drive you nuts.","start":621.31,"end":622.45,"sentiment":"negative","sentiment_score":-0.907283142209053}],"sentiment":"negative","sentiment_score":-0.72887302496854,"num_words":17,"start":614.255,"end":622.45},{"sentences":[{"text":"Yeah.","start":624.91003,"end":625.31,"sentiment":"negative","sentiment_score":-0.40166813135147095},{"text":"No.","start":625.31,"end":625.55005,"sentiment":"neutral","sentiment_score":-0.2956085801124573},{"text":"Just click on the standard pay that, and I'll just get it sent out express postage for you.","start":625.55005,"end":630.365,"sentiment":"neutral","sentiment_score":-0.16520772005120912},{"text":"That's not a problem.","start":630.365,"end":631.425,"sentiment":"neutral","sentiment_score":-0.19731516763567924},{"text":"I've gotta get the IT guy to fix that up.","start":632.20496,"end":635.245,"sentiment":"negative","sentiment_score":-0.5887422740459443}],"sentiment":"neutral","sentiment_score":-0.304344090687878,"num_words":34,"start":624.91003,"end":635.245},{"sentences":[{"text":"So it's going from 87 to go to 93, but it's going to A12, and that's not right.","start":635.245,"end":640.625,"sentiment":"neutral","sentiment_score":-0.18475919134087032},{"text":"Is that what happens at your end when you press express?","start":642.3,"end":644.64,"sentiment":"neutral","sentiment_score":-0.005603381771255623},{"text":"Okay.","start":649.42,"end":649.92,"sentiment":"neutral","sentiment_score":0.0289598498493433},{"text":"I'm glad I picked that up now because we only just finished upgrading all the new upgrades and all that.","start":668.16,"end":673.94,"sentiment":"positive","sentiment_score":0.6054803848266601},{"text":"So you're getting what?","start":686.335,"end":687.555,"sentiment":"neutral","sentiment_score":0.027598218992352486}],"sentiment":"neutral","sentiment_score":0.16410477368023108,"num_words":54,"start":635.245,"end":687.555},{"sentences":[{"text":"It's so it's $25 on the 87.","start":687.815,"end":690.975,"sentiment":"neutral","sentiment_score":0.038765585316079},{"text":"Yeah?","start":690.975,"end":691.475,"sentiment":"neutral","sentiment_score":0.041304346174001694},{"text":"So what's the final you're getting?","start":693.04,"end":694.4,"sentiment":"neutral","sentiment_score":0.022198219162722427},{"text":"112 dot 95.","start":694.4,"end":696.32,"sentiment":"neutral","sentiment_score":0.007747476610044639},{"text":"Yeah?","start":696.32,"end":696.82,"sentiment":"neutral","sentiment_score":0.012195948511362076}],"sentiment":"neutral","sentiment_score":0.02673839648357696,"num_words":18,"start":687.815,"end":696.82},{"sentences":[{"text":"Okay.","start":707.665,"end":707.905,"sentiment":"neutral","sentiment_score":0.015669871121644974},{"text":"So when you press the express postage, what what price do you get?","start":707.905,"end":711.925,"sentiment":"neutral","sentiment_score":0.002900062845303462},{"text":"Oh, so it's alright then.","start":713.505,"end":714.705,"sentiment":"neutral","sentiment_score":-0.015702392533421518},{"text":"I'd say it must be something wrong from my end then.","start":714.705,"end":717.045,"sentiment":"neutral","sentiment_score":-0.23459802703423935},{"text":"Alright.","start":717.265,"end":717.585,"sentiment":"neutral","sentiment_score":0.0095813712105155}],"sentiment":"neutral","sentiment_score":-0.0837463935716979,"num_words":31,"start":707.665,"end":717.585},{"sentences":[{"text":"No.","start":717.585,"end":717.745,"sentiment":"neutral","sentiment_score":-0.03705662488937378},{"text":"That's alright.","start":717.745,"end":718.305,"sentiment":"neutral","sentiment_score":0.07760817557573318},{"text":"That's good.","start":718.305,"end":719.045,"sentiment":"positive","sentiment_score":0.3343665450811386},{"text":"Yeah.","start":723.27,"end":723.51,"sentiment":"neutral","sentiment_score":0.008147148415446281},{"text":"Yeah.","start":723.51,"end":724.01,"sentiment":"neutral","sentiment_score":0.0022426601499319077}],"sentiment":"neutral","sentiment_score":0.11389751785567828,"num_words":7,"start":717.585,"end":724.01},{"sentences":[{"text":"Oh, no.","start":724.15,"end":724.47003,"sentiment":"neutral","sentiment_score":-0.06674711219966412},{"text":"That's alright.","start":724.47003,"end":725.03,"sentiment":"neutral","sentiment_score":-0.06248965486884117},{"text":"So it must be something wrong with my end then.","start":725.03,"end":726.95,"sentiment":"neutral","sentiment_score":-0.21645029857754708},{"text":"Alright.","start":726.95,"end":727.45,"sentiment":"neutral","sentiment_score":0.1536313146352768},{"text":"Yeah.","start":727.83,"end":728.15,"sentiment":"neutral","sentiment_score":0.2767919898033142}],"sentiment":"neutral","sentiment_score":-0.12453457596711814,"num_words":16,"start":724.15,"end":728.15},{"sentences":[{"text":"That's all good.","start":728.15,"end":729.13,"sentiment":"positive","sentiment_score":0.529201865196228},{"text":"And just, yeah, put that through.","start":729.59,"end":732.15,"sentiment":"neutral","sentiment_score":0.2968162049849828},{"text":"You could either put that on direct debit or for your debit card, whatever.","start":732.15,"end":736.555,"sentiment":"neutral","sentiment_score":0.17612044513225555},{"text":"The order will come through, and you automatically receive a first email of acknowledgment.","start":737.015,"end":741.435,"sentiment":"neutral","sentiment_score":0.28417802708489553},{"text":"Then you'll receive an email that gives you your portal login details, And it's not your email address.","start":743.015,"end":748.76,"sentiment":"neutral","sentiment_score":0.12158695587681399}],"sentiment":"neutral","sentiment_score":0.2182044844058427,"num_words":55,"start":728.15,"end":748.76},{"sentences":[{"text":"It'll be a reference number plus a password.","start":748.76,"end":752.78,"sentiment":"neutral","sentiment_score":0.13005557749420404},{"text":"So you log in to your portal and you change the password and put in your desired password.","start":753.4,"end":758.06,"sentiment":"neutral","sentiment_score":0.16432316849629083},{"text":"And that's how you can log in to your portal to see your usage, have a look at other products, make payments, this, that, and everything else.","start":758.12,"end":767.915,"sentiment":"neutral","sentiment_score":0.19506840407848358},{"text":"All payments have to be done before the tenth of each month.","start":767.915,"end":770.815,"sentiment":"neutral","sentiment_score":0.06639262288808823},{"text":"If they're not paid between the tenth and the fifteenth, you'll get a late fee.","start":771.27496,"end":775.615,"sentiment":"neutral","sentiment_score":-0.24236890512208145}],"sentiment":"neutral","sentiment_score":0.08032858076039702,"num_words":80,"start":748.76,"end":775.615},{"sentences":[{"text":"I think it's about $10 or something like that, which would go automatically onto your next invoice.","start":776.48,"end":781.77997,"sentiment":"neutral","sentiment_score":-0.17450271327705943},{"text":"That's part of the become a part of compliance is now in Australia.","start":781.83997,"end":786.32,"sentiment":"neutral","sentiment_score":-0.12083129470164959},{"text":"It's not an option anymore.","start":786.32,"end":787.62,"sentiment":"negative","sentiment_score":-0.35708916187286377},{"text":"Yeah.","start":789.565,"end":789.72504,"sentiment":"neutral","sentiment_score":-0.03497312217950821},{"text":"And then everything, you could just do it on your portal.","start":789.72504,"end":791.885,"sentiment":"neutral","sentiment_score":0.04009502956813032}],"sentiment":"neutral","sentiment_score":-0.1258877992154436,"num_words":47,"start":776.48,"end":791.885},{"sentences":[{"text":"So it's there.","start":791.885,"end":794.205,"sentiment":"neutral","sentiment_score":0.048319236685832344},{"text":"And one thing that so let's say you've ordered the 50 plan.","start":794.205,"end":798.765,"sentiment":"neutral","sentiment_score":0.03423814211661617},{"text":"Right?","start":798.765,"end":799.265,"sentiment":"neutral","sentiment_score":0.03967253118753433},{"text":"On the 50 plan, you'll normally get more than 50.","start":800.205,"end":803.085,"sentiment":"neutral","sentiment_score":0.03567231129854918},{"text":"You'll get probably 53, 54, 55.","start":803.085,"end":805.83,"sentiment":"neutral","sentiment_score":0.03688311421622833}],"sentiment":"neutral","sentiment_score":0.03667217952897772,"num_words":32,"start":791.885,"end":805.83},{"sentences":[{"text":"So we always tend to over deliver, not under.","start":805.83,"end":808.57,"sentiment":"neutral","sentiment_score":0.0668492644197411},{"text":"Everybody's happy with the the servers, the customer care, the twenty four seven.","start":810.55,"end":815.43,"sentiment":"positive","sentiment_score":0.5689746256058033},{"text":"We're we're there to make sure that you guys keep connected.","start":815.43,"end":819.305,"sentiment":"positive","sentiment_score":0.40199325572360645},{"text":"That's our motto.","start":819.365,"end":820.345,"sentiment":"neutral","sentiment_score":0.3308322528998057},{"text":"Airtel Australia keeping you connected.","start":820.485,"end":822.425,"sentiment":"positive","sentiment_score":0.38093734383583067}],"sentiment":"positive","sentiment_score":0.37359567813393546,"num_words":41,"start":805.83,"end":822.425},{"sentences":[{"text":"And, yeah, we're there twenty four seven to look after you guys.","start":823.765,"end":826.505,"sentiment":"neutral","sentiment_score":0.2238483987748623},{"text":"So we so so we don't sleep.","start":828.325,"end":830.425,"sentiment":"neutral","sentiment_score":-0.2130140300307955},{"text":"Alright.","start":835.7,"end":835.94,"sentiment":"neutral","sentiment_score":0.11677583307027815},{"text":"Let me just check.","start":835.94,"end":837.08,"sentiment":"neutral","sentiment_score":0.08102665841579437},{"text":"Okay.","start":839.45996,"end":839.95996,"sentiment":"neutral","sentiment_score":0.07867179811000824}],"sentiment":"neutral","sentiment_score":0.06858547359704971,"num_words":25,"start":823.765,"end":839.95996},{"sentences":[{"text":"Gotcha.","start":840.98,"end":841.45996,"sentiment":"neutral","sentiment_score":0.08977746963500977},{"text":"Hang on.","start":841.45996,"end":841.86,"sentiment":"neutral","sentiment_score":0.1990169659256935},{"text":"I'm just oh, you received it?","start":841.86,"end":845.64,"sentiment":"neutral","sentiment_score":0.2119873302678267},{"text":"Okay.","start":847.635,"end":848.135,"sentiment":"neutral","sentiment_score":0.035712212324142456},{"text":"I'll just snap out of it.","start":848.835,"end":850.11505,"sentiment":"neutral","sentiment_score":-0.0008730615178743998}],"sentiment":"neutral","sentiment_score":0.11188807664439082,"num_words":16,"start":840.98,"end":850.11505},{"sentences":[{"text":"Yeah.","start":850.11505,"end":850.275,"sentiment":"neutral","sentiment_score":0.025800053030252457},{"text":"Let's see if it's come through.","start":850.275,"end":851.655,"sentiment":"neutral","sentiment_score":0.02756248538692792},{"text":"Yeah.","start":851.79504,"end":852.03503,"sentiment":"neutral","sentiment_score":0.038785114884376526},{"text":"That's come through.","start":852.03503,"end":852.67505,"sentiment":"neutral","sentiment_score":0.05403884376088778},{"text":"I could see it from here.","start":852.67505,"end":854.05505,"sentiment":"neutral","sentiment_score":0.04058668638269106}],"sentiment":"neutral","sentiment_score":0.037388042930294484,"num_words":17,"start":850.11505,"end":854.05505},{"sentences":[{"text":"Number one.","start":854.755,"end":855.73505,"sentiment":"neutral","sentiment_score":0.03559322655200958},{"text":"Shaksam Canal.","start":857.155,"end":858.375,"sentiment":"neutral","sentiment_score":0.043444108217954636},{"text":"Let's have a look at your address.","start":859.955,"end":861.73505,"sentiment":"neutral","sentiment_score":0.0399531615631921},{"text":"The address is Unit 8046 Ferza Street.","start":861.79504,"end":865.77,"sentiment":"neutral","sentiment_score":0.042243867846471925},{"text":"Right?","start":865.77,"end":866.27,"sentiment":"neutral","sentiment_score":0.05189304798841477}],"sentiment":"neutral","sentiment_score":0.041334048599789015,"num_words":19,"start":854.755,"end":866.27},{"sentences":[{"text":"Alright.","start":867.77,"end":868.27,"sentiment":"neutral","sentiment_score":0.08154262602329254},{"text":"The provisioning team will get hold of that now.","start":868.41003,"end":871.23,"sentiment":"neutral","sentiment_score":0.08941427287128237},{"text":"It doesn't take them long.","start":871.61,"end":873.15,"sentiment":"neutral","sentiment_score":-0.010481779091060161},{"text":"Then they'll they'll send our our warehouse an email.","start":873.37,"end":879.61505,"sentiment":"neutral","sentiment_score":0.012254072456724115},{"text":"It doesn't take within the next minutes to prepare the Wi Fi, whichever router it was, and that'll get sent out to you express post.","start":879.61505,"end":888.755,"sentiment":"neutral","sentiment_score":0.030328320190310478}],"sentiment":"neutral","sentiment_score":0.03474197639342474,"num_words":49,"start":867.77,"end":888.755},{"sentences":[{"text":"We'll we'll send that out because it comes via Australia Post.","start":890.18,"end":892.82,"sentiment":"neutral","sentiment_score":-0.00906763564456593},{"text":"We don't trust any other courier for these things.","start":892.82,"end":895.8,"sentiment":"neutral","sentiment_score":-0.30713240305582684},{"text":"We've had problems with other couriers where they get lost, whatever, blah blah blah blah.","start":895.86,"end":899.88,"sentiment":"negative","sentiment_score":-0.4451364457607269},{"text":"Up until now, for the last few years, we've been using Australia Post.","start":900.1,"end":903.38,"sentiment":"neutral","sentiment_score":0.06957595394207881},{"text":"We've had no problems.","start":903.38,"end":904.44,"sentiment":"neutral","sentiment_score":0.25643303245306015}],"sentiment":"neutral","sentiment_score":-0.1463608225950828,"num_words":52,"start":890.18,"end":904.44},{"sentences":[{"text":"So with Australia Post, so let's say they come to your house and you're not home, they'll deliver it to your local post office.","start":905.465,"end":913.065,"sentiment":"neutral","sentiment_score":0.1376360940436522},{"text":"So you just have to go and pick it up there.","start":913.065,"end":914.66504,"sentiment":"neutral","sentiment_score":0.19907728243957867},{"text":"They'll leave it there.","start":914.66504,"end":915.385,"sentiment":"neutral","sentiment_score":0.10653791576623917},{"text":"So we try to deliver it.","start":915.385,"end":916.505,"sentiment":"neutral","sentiment_score":0.13915270691116652},{"text":"Go to your local post office.","start":916.505,"end":918.04504,"sentiment":"neutral","sentiment_score":0.08256866410374641}],"sentiment":"neutral","sentiment_score":0.14214894613798926,"num_words":51,"start":905.465,"end":918.04504},{"sentences":[{"text":"Bring in an ID, pick it up, and all you've gotta do is just connect it to the black box.","start":918.26,"end":923.8,"sentiment":"neutral","sentiment_score":0.11333273481577635},{"text":"So the black box will have Ethernet one, two, three, and four.","start":924.33997,"end":927.64,"sentiment":"neutral","sentiment_score":0.07775231823325157},{"text":"The the Ethernet cable will go into the Ethernet one port.","start":927.86,"end":931.16,"sentiment":"neutral","sentiment_score":0.05725190754641186},{"text":"In the back of the router, you got a WAN port.","start":931.41504,"end":933.655,"sentiment":"neutral","sentiment_score":0.03905326636000113},{"text":"You put it there.","start":933.655,"end":934.635,"sentiment":"neutral","sentiment_score":0.023366469889879227}],"sentiment":"neutral","sentiment_score":0.07504319495938976,"num_words":58,"start":918.26,"end":934.635},{"sentences":[{"text":"Turn it on.","start":934.935,"end":935.835,"sentiment":"neutral","sentiment_score":0.03189051399628321},{"text":"Wait a few minutes for it to sync.","start":936.055,"end":938.715,"sentiment":"neutral","sentiment_score":0.03127753711305559},{"text":"Then you look for your Wi Fi name, Airtel 2.4 g or five g.","start":939.09503,"end":943.435,"sentiment":"neutral","sentiment_score":0.03347368711339576},{"text":"Connect up to the five g if you're using phones or any other devices.","start":943.68,"end":947.38,"sentiment":"neutral","sentiment_score":0.016833709220268896},{"text":"Some p some TVs will only connect to the 2.4 g.","start":948.32,"end":952.02,"sentiment":"neutral","sentiment_score":-0.14643432606350293}],"sentiment":"neutral","sentiment_score":-0.011211643982678652,"num_words":50,"start":934.935,"end":952.02},{"sentences":[{"text":"They won't connect to the five g for some reason.","start":952.88,"end":955.22003,"sentiment":"neutral","sentiment_score":-0.20875186175107957},{"text":"The 2.4 g is normally made for alarm systems.","start":955.53503,"end":957.935,"sentiment":"neutral","sentiment_score":-0.06739278799957699},{"text":"So if you got an alarm system at home, it will only accept 2.4 g frequency.","start":957.935,"end":962.35504,"sentiment":"neutral","sentiment_score":-0.05523961782455444},{"text":"Otherwise, the five g for any other device because it's a bigger bandwidth.","start":963.135,"end":966.675,"sentiment":"neutral","sentiment_score":-0.08603839461620037},{"text":"Any questions?","start":968.2,"end":968.94,"sentiment":"neutral","sentiment_score":-0.016858207993209362}],"sentiment":"neutral","sentiment_score":-0.09460206281393767,"num_words":50,"start":952.88,"end":968.94},{"sentences":[{"text":"Yeah.","start":974.83997,"end":975.16,"sentiment":"neutral","sentiment_score":0.12820011377334595},{"text":"Now delivery is pretty it's pretty straightforward.","start":975.16,"end":977.16,"sentiment":"neutral","sentiment_score":0.28474884160927366},{"text":"But anyway, you'll get delivered.","start":977.16,"end":978.68,"sentiment":"neutral","sentiment_score":0.1964794933795929},{"text":"You'll you'll receive a text saying, look.","start":978.68,"end":980.44,"sentiment":"neutral","sentiment_score":0.1702067447560174},{"text":"If you have any issues, call this number during office hours between nine and six or text assistance to the twenty four hour station, which is a mobile number, and that that's their twenty four hours after well, it's an after hours, twenty four hour service outside of office hours, and that's it.","start":980.44,"end":997.63,"sentiment":"neutral","sentiment_score":0.029472944489240926}],"sentiment":"neutral","sentiment_score":0.08023770881038517,"num_words":73,"start":974.83997,"end":997.63},{"sentences":[{"text":"Hi.","start":999.13,"end":999.37,"sentiment":"positive","sentiment_score":0.5604499578475952},{"text":"You're welcome.","start":999.37,"end":1000.01,"sentiment":"positive","sentiment_score":0.6961804926395416},{"text":"Thank you for joining Airtel.","start":1000.01,"end":1002.11,"sentiment":"positive","sentiment_score":0.79642174243927},{"text":"We'll get you going.","start":1002.81,"end":1003.77,"sentiment":"positive","sentiment_score":0.7752396911382675},{"text":"We hope you enjoy the 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This is Aksham. Just wanted to know a few things. So with the can I give you my address first? Just I will actually connect an Internet. So this I am on the super super Internet or something. Yeah. Saksham, s h a k s h a m. A k s h s h a m. Yeah. I want to connect. This is my first time. Yeah. So this is a the Internet, isn't it? Not like a five five g device. So it's a fiber. Yep. Yeah. It's Unit 804, 6 Further Street, Philip. Yeah. I think there's a box. Yes. Okay. So I was planning to get the because it is two of us who use the Internet. So I was planning to get the fifty twenty one, the 50 Mbps and super fiber boost. So yeah. Yep. Yep. Yep. Yep. Okay. Okay. Can I do the do I do it can I do it from here, or do I have to do it online? Yeah. Yep. Okay. Yeah. I spoke with someone yesterday about this, but just want to clear one thing. So if I do twelve months contract, then how to be free, isn't it? Yeah. And just in case if I still have the Internet issue and what what yes. Okay. I think for two people, this should be enough, isn't it? This $50.50 50. Yeah. This thing is sometimes I do gaming, but not heavy gaming. Just just yes. I do. Yeah. Sometimes. Okay. That's fine. I think okay. That's fine. I'll go through. And so there I will have a option for it to be delivered, like, express. Yes. P. Yep. The camera. Yep. Okay. All good. Just so you know. Yeah. That's yep. Yes. Yeah. Okay. So so what is the one off payment. $45, it says. Total one off. One off payment and $45. So let me select it. Yes. In the Airtel AU, so on on this one. Yep. Yes. Yes. Eptiplan. Yes. Yeah. Yeah. Yeah. Yeah. I can see that. I think I mistakenly clicked the no contract as well. That's why. Yeah. Yep. And this yeah. Okay. Yeah. Yeah. I got it. Okay. Just a sec. I'm just trying to type my driving license. Just a sec. 54, 567. Yeah. So if I click the express, then it's showing, I think, $25 more. And if postage is if I do, then it says 67.95. So I think that's the one month Internet. 92.95. Yeah. Because I think $20 is delivered. 25 so it's 25 plus 60 7. Yeah. Yep. Yep. Thank you so much. Yeah. I think okay. Thank you. Yeah. I think it went through. Yeah. Thank thank you for your order and successfully. Yeah. But my full name my full name is yeah. Yeah. That's it. Yep. Yep. Okay. Yeah. Yeah. Yeah. Yeah. Yeah. Yep. Okay. You. No. Not at the moment. Maybe when it gets delivered, then I'll have questions. Yep. Thank you so much. Mhmm. Thank you so much. Thanks. 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This is Aksham. Just wanted to know a few things. So with the can I give you my address first? Just I will actually connect an Internet.\n\nSo this I am on the super super Internet or something. Yeah. Saksham, s h a k s h a m. A k s h s h a m. Yeah.\n\nI want to connect. This is my first time. Yeah. So this is a the Internet, isn't it? Not like a five five g device.\n\nSo it's a fiber. Yep. Yeah. It's Unit 804, 6 Further Street, Philip. Yeah.\n\nI think there's a box. Yes. Okay. So I was planning to get the because it is two of us who use the Internet. So I was planning to get the fifty twenty one, the 50 Mbps and super fiber boost.\n\nSo yeah. Yep. Yep. Yep. Yep.\n\nOkay. Okay. Can I do the do I do it can I do it from here, or do I have to do it online? Yeah. Yep.\n\nOkay. Yeah. I spoke with someone yesterday about this, but just want to clear one thing. So if I do twelve months contract, then how to be free, isn't it? Yeah.\n\nAnd just in case if I still have the Internet issue and what what yes. Okay. I think for two people, this should be enough, isn't it? This $50.50 50. Yeah.\n\nThis thing is sometimes I do gaming, but not heavy gaming. Just just yes. I do. Yeah. Sometimes.\n\nOkay. That's fine. I think okay. That's fine. I'll go through.\n\nAnd so there I will have a option for it to be delivered, like, express. Yes. P. Yep. The camera.\n\nYep. Okay. All good. Just so you know. Yeah.\n\nThat's yep. Yes. Yeah. Okay. So so what is the one off payment.\n\n$45, it says. Total one off. One off payment and $45. So let me select it. Yes.\n\nIn the Airtel AU, so on on this one. Yep. Yes. Yes. Eptiplan.\n\nYes. Yeah. Yeah. Yeah. Yeah.\n\nI can see that. I think I mistakenly clicked the no contract as well. That's why. Yeah. Yep.\n\nAnd this yeah. Okay. Yeah. Yeah. I got it.\n\nOkay. Just a sec. I'm just trying to type my driving license. Just a sec. 54, 567.\n\nYeah. So if I click the express, then it's showing, I think, $25 more. And if postage is if I do, then it says 67.95. So I think that's the one month Internet. 92.95.\n\nYeah. Because I think $20 is delivered. 25 so it's 25 plus 60 7. Yeah. Yep.\n\nYep. Thank you so much. Yeah. I think okay. Thank you.\n\nYeah. I think it went through. Yeah. Thank thank you for your order and successfully. Yeah.\n\nBut my full name my full name is yeah. Yeah. That's it. Yep. Yep.\n\nOkay. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yep. Okay. You. No.\n\nNot at the moment. Maybe when it gets delivered, then I'll have questions. Yep. Thank you so much. Mhmm.\n\nThank you so much. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8,"end":3.04,"sentiment":"neutral","sentiment_score":0.11636367440223694},{"text":"This is Aksham.","start":3.04,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.1281362771987915},{"text":"Just wanted to know a few things.","start":5.3599997,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.1373012928026063},{"text":"So with the can I give you my address first?","start":8.08,"end":11.62,"sentiment":"neutral","sentiment_score":0.05343136340379715},{"text":"Just I will actually connect an Internet.","start":16.735,"end":19.395,"sentiment":"neutral","sentiment_score":0.04940706092332091}],"sentiment":"neutral","sentiment_score":0.08364445057564548,"num_words":28,"start":2.8,"end":19.395},{"sentences":[{"text":"So this I am on the super super Internet or 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time.","start":43.005,"end":44.305,"sentiment":"neutral","sentiment_score":0.27673431038856505},{"text":"Yeah.","start":49.485,"end":49.985,"sentiment":"neutral","sentiment_score":-0.008730487897992134},{"text":"So this is a the Internet, isn't it?","start":56.67,"end":58.91,"sentiment":"neutral","sentiment_score":0.016696383012458682},{"text":"Not like a five five g device.","start":58.91,"end":62.129997,"sentiment":"neutral","sentiment_score":-0.11841943860054016}],"sentiment":"neutral","sentiment_score":0.05730983093380928,"num_words":25,"start":42.125,"end":62.129997},{"sentences":[{"text":"So it's a fiber.","start":62.51,"end":63.489998,"sentiment":"neutral","sentiment_score":-0.04685032647103071},{"text":"Yep.","start":67.705,"end":68.205,"sentiment":"neutral","sentiment_score":0.06393814086914062},{"text":"Yeah.","start":83.36,"end":83.86,"sentiment":"neutral","sentiment_score":0.04788188263773918},{"text":"It's Unit 804, 6 Further Street, Philip.","start":88.0,"end":94.995,"sentiment":"neutral","sentiment_score":0.03652689552732876},{"text":"Yeah.","start":107.04,"end":107.36,"sentiment":"neutral","sentiment_score":0.027344197034835815}],"sentiment":"neutral","sentiment_score":0.014817941667778152,"num_words":14,"start":62.51,"end":107.36},{"sentences":[{"text":"I think there's a box.","start":107.36,"end":108.82,"sentiment":"neutral","sentiment_score":0.011617277562618256},{"text":"Yes.","start":134.165,"end":134.665,"sentiment":"neutral","sentiment_score":0.20108309388160703},{"text":"Okay.","start":134.72499,"end":135.205,"sentiment":"neutral","sentiment_score":0.17517614364624023},{"text":"So I was planning to get the because it is two of us who use the Internet.","start":135.205,"end":142.31999,"sentiment":"neutral","sentiment_score":0.11813343754586052},{"text":"So I was planning to get the fifty twenty one, the 50 Mbps and super fiber 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yeah.","start":152.485,"end":155.60501,"sentiment":"neutral","sentiment_score":0.14251159504055977},{"text":"Yep.","start":155.60501,"end":156.10501,"sentiment":"neutral","sentiment_score":0.11163011193275452},{"text":"Yep.","start":160.24501,"end":160.74501,"sentiment":"neutral","sentiment_score":0.1013525128364563},{"text":"Yep.","start":174.88,"end":175.38,"sentiment":"neutral","sentiment_score":0.06449981033802032},{"text":"Yep.","start":178.925,"end":179.425,"sentiment":"neutral","sentiment_score":0.26492148637771606}],"sentiment":"neutral","sentiment_score":0.13790451859434447,"num_words":6,"start":152.485,"end":179.425},{"sentences":[{"text":"Okay.","start":193.06,"end":193.56,"sentiment":"neutral","sentiment_score":0.24330127239227295},{"text":"Okay.","start":220.88,"end":221.20001,"sentiment":"neutral","sentiment_score":0.08577025681734085},{"text":"Can I do the do I do it can I do it from here, or do I have to do it online?","start":221.20001,"end":227.06,"sentiment":"neutral","sentiment_score":0.02169090196151625},{"text":"Yeah.","start":231.36,"end":231.86,"sentiment":"neutral","sentiment_score":0.058495305478572845},{"text":"Yep.","start":238.755,"end":239.255,"sentiment":"neutral","sentiment_score":0.14719872176647186}],"sentiment":"neutral","sentiment_score":0.03892174613876985,"num_words":26,"start":193.06,"end":239.255},{"sentences":[{"text":"Okay.","start":242.35501,"end":242.835,"sentiment":"neutral","sentiment_score":0.050198283046483994},{"text":"Yeah.","start":242.835,"end":243.155,"sentiment":"neutral","sentiment_score":0.029061099514365196},{"text":"I spoke with someone yesterday about this, but just want to clear one thing.","start":243.155,"end":247.55501,"sentiment":"neutral","sentiment_score":-0.027385370007583072},{"text":"So if I do twelve months contract, then how to be free, isn't it?","start":247.55501,"end":251.87,"sentiment":"neutral","sentiment_score":-0.002766244246491364},{"text":"Yeah.","start":253.93,"end":254.25,"sentiment":"neutral","sentiment_score":0.1063903421163559}],"sentiment":"neutral","sentiment_score":-0.007628157254188291,"num_words":31,"start":242.35501,"end":254.25},{"sentences":[{"text":"And just in case if I still have the Internet issue and what what yes.","start":254.25,"end":265.89502,"sentiment":"neutral","sentiment_score":0.04399864859879017},{"text":"Okay.","start":291.825,"end":292.14502,"sentiment":"neutral","sentiment_score":0.1163645163178444},{"text":"I think for two people, this should be enough, isn't it?","start":292.14502,"end":295.445,"sentiment":"neutral","sentiment_score":0.16515222733671014},{"text":"This $50.50 50.","start":296.865,"end":299.765,"sentiment":"neutral","sentiment_score":0.03557015582919121},{"text":"Yeah.","start":299.825,"end":300.325,"sentiment":"neutral","sentiment_score":0.14513492584228516}],"sentiment":"neutral","sentiment_score":0.09176981094623765,"num_words":31,"start":254.25,"end":300.325},{"sentences":[{"text":"This thing is sometimes I do gaming, but not heavy gaming.","start":306.42,"end":309.54,"sentiment":"neutral","sentiment_score":-0.016430312767624855},{"text":"Just just yes.","start":309.54,"end":310.58002,"sentiment":"neutral","sentiment_score":0.01171619693438212},{"text":"I 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yep.","start":363.05,"end":364.03,"sentiment":"neutral","sentiment_score":0.12447720766067505},{"text":"Yes.","start":381.905,"end":382.405,"sentiment":"neutral","sentiment_score":0.06659513711929321},{"text":"Yeah.","start":389.57,"end":390.07,"sentiment":"neutral","sentiment_score":0.02652161382138729},{"text":"Okay.","start":402.735,"end":403.235,"sentiment":"neutral","sentiment_score":0.04690662771463394},{"text":"So so what is the one off payment.","start":403.455,"end":408.995,"sentiment":"neutral","sentiment_score":-0.05711108003742993}],"sentiment":"neutral","sentiment_score":-0.005223911255598068,"num_words":13,"start":363.05,"end":408.995},{"sentences":[{"text":"$45, it says.","start":410.895,"end":412.335,"sentiment":"neutral","sentiment_score":-0.056059361745913826},{"text":"Total one off.","start":412.335,"end":413.47498,"sentiment":"neutral","sentiment_score":-0.05675500507156054},{"text":"One off payment and $45.","start":420.61002,"end":422.95,"sentiment":"neutral","sentiment_score":-0.02785131074488163},{"text":"So let me select it.","start":430.04498,"end":432.22498,"sentiment":"neutral","sentiment_score":0.007218624092638492},{"text":"Yes.","start":434.84497,"end":435.245,"sentiment":"neutral","sentiment_score":0.04294094070792198}],"sentiment":"neutral","sentiment_score":-0.0234509172356304,"num_words":17,"start":410.895,"end":435.245},{"sentences":[{"text":"In the Airtel AU, so on on this 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can see that.","start":508.82,"end":509.54,"sentiment":"neutral","sentiment_score":-0.12986558116972446},{"text":"I think I mistakenly clicked the no contract as well.","start":509.54,"end":512.1,"sentiment":"negative","sentiment_score":-0.43625156581401825},{"text":"That's why.","start":512.1,"end":512.84,"sentiment":"neutral","sentiment_score":-0.3278816044330597},{"text":"Yeah.","start":516.35504,"end":516.85504,"sentiment":"neutral","sentiment_score":0.16603785753250122},{"text":"Yep.","start":521.555,"end":522.055,"sentiment":"neutral","sentiment_score":0.21470431983470917}],"sentiment":"neutral","sentiment_score":-0.2864999452398883,"num_words":18,"start":508.82,"end":522.055},{"sentences":[{"text":"And this 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at the moment.","start":970.7,"end":971.42004,"sentiment":"neutral","sentiment_score":-0.17393207550048828},{"text":"Maybe when it gets delivered, then I'll have questions.","start":971.42004,"end":974.08,"sentiment":"neutral","sentiment_score":-0.09828061693244511},{"text":"Yep.","start":985.29504,"end":985.79504,"sentiment":"neutral","sentiment_score":0.07291637361049652},{"text":"Thank you so much.","start":997.79004,"end":998.85004,"sentiment":"positive","sentiment_score":0.786002591252327},{"text":"Mhmm.","start":1005.71,"end":1006.03,"sentiment":"positive","sentiment_score":0.3530871868133545}],"sentiment":"neutral","sentiment_score":0.10472421426522105,"num_words":19,"start":970.7,"end":1006.03},{"sentences":[{"text":"Thank you so much.","start":1006.03,"end":1007.09,"sentiment":"positive","sentiment_score":0.7462257146835327},{"text":"Thanks.","start":1009.17285,"end":1009.5729,"sentiment":"positive","sentiment_score":0.6873915195465088},{"text":"Bye.","start":1009.5729,"end":1010.0729,"sentiment":"positive","sentiment_score":0.47911855578422546}],"sentiment":"positive","sentiment_score":0.6919021556774775,"num_words":6,"start":1006.03,"end":1010.0729}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Airtel tech support.\n\nChannel 1: Hi. This is Aksham. Just wanted to know a few things. So with the can I give you my address first?\n\nChannel 0: Hang on a sec. Is it what's\n\nChannel 1: Just I will actually\n\nChannel 0: it\n\nChannel 1: connect an Internet. So this I\n\nChannel 0: regarding?\n\nChannel 1: am on the super super Internet\n\nChannel 0: Super Networks?\n\nChannel 1: or something. Yeah.\n\nChannel 0: Okay. What's the first name?\n\nChannel 1: Saksham, s h a k s h a m.\n\nChannel 0: S h\n\nChannel 1: A\n\nChannel 0: oh, sorry.\n\nChannel 1: k s h\n\nChannel 0: S h a k\n\nChannel 1: s h a m.\n\nChannel 0: shut down. Okay.\n\nChannel 1: Yeah. I want to connect. This is my first time.\n\nChannel 0: Oh, you're looking at it. Then sorry. I was looking up trying to look up your account.\n\nChannel 1: Yeah.\n\nChannel 0: Alright. Sorry about that. Okay. Let me just pull out Super Network. One second.\n\nYep.\n\nChannel 1: So this is a the Internet, isn't it? Not like a five five g device. So it's a fiber.\n\nChannel 0: No. This is this is optic fiber. You have a optic fiber in your apartment.\n\nChannel 1: Yep.\n\nChannel 0: Hang on. Let me just let me just up open up Super Networks for a sec so I find out exactly what you have in the apartment. Before you give me the street number\n\nChannel 1: Yeah.\n\nChannel 0: okay. Now give me the full address.\n\nChannel 1: It's Unit 804,\n\nChannel 0: Eight zero four. Yep.\n\nChannel 1: 6 Further Street, Philip.\n\nChannel 0: Cross 6 Furs. So 6 Furs is straight if I'm not wrong. That should have a black box inside one of the wardrobes.\n\nChannel 1: Yeah. I think there's a box.\n\nChannel 0: Yeah. That that that's the optical box. That's the network terminal device. So you that gives you optic fiber direct into the premises. So to connect to that network, you need a minimum Wi Fi six router.\n\nAnd then depending on what sort of plan you want, and then that's it pretty much it. Connection takes a few minutes. It doesn't take that long.\n\nChannel 1: Yes. Okay. So I was planning to get the because it is two of us who use the Internet. So I was planning to get the fifty twenty one, the 50 Mbps and super fiber boost.\n\nChannel 0: Yep.\n\nChannel 1: So\n\nChannel 0: Yeah. You just click click on select,\n\nChannel 1: yeah. Yep.\n\nChannel 0: and that that select should stay black when you click on it, and\n\nChannel 1: Yep.\n\nChannel 0: then it'll scroll you down. Just wait a few seconds. It'll scroll you down to see which router you want because the router's there for free. So it all depends if you wanna go on a six months, twelve months, or twenty four month contract\n\nChannel 1: Yep.\n\nChannel 0: depending on which router. So you got six months. You got the a\n\nChannel 1: Yep.\n\nChannel 0: x 3,000, which is minimum Wi Fi six. Twelve months, you got the k seven Wi Fi six dual band. That's more powerful that penetrates through walls. It's good if you got a double story upstairs and downstairs. And then\n\nChannel 1: Okay.\n\nChannel 0: the ultimate one will be the Wi Fi seven, which is the top of the range. They're valued at $3,319, but if you're going to twenty four month contract, it'll cost you nothing. Connection is for free. We send out the router on a normal delivery, which is cost you $20. Takes you about three to four working days.\n\nIf you put it on express, it costs you $5 more. You get it the next day.\n\nChannel 1: Okay. Can I do the do I do it can I do it from here, or do I have to do it online?\n\nChannel 0: No. No. No. We prefer you do it yourself from your end.\n\nChannel 1: Yeah.\n\nChannel 0: Just that way you select the plans. Now what what happens with the plans? All plans come with a 15% discount for\n\nChannel 1: Yep.\n\nChannel 0: six months, but your first month is for free.\n\nChannel 1: Okay. Yeah. I spoke with someone yesterday about this, but just want to clear one thing. So\n\nChannel 0: Yep.\n\nChannel 1: if I do twelve months contract, then how to be free, isn't it?\n\nChannel 0: Correct. Yes.\n\nChannel 1: Yeah. And just in case if I still have the Internet issue and what\n\nChannel 0: We have a twenty four seven service. Let's say you get connected.\n\nChannel 1: what\n\nChannel 0: You get\n\nChannel 1: yes.\n\nChannel 0: you receive a few emails. Say you this is your portal, this, and everything else. And once you get your final connection, you'll see the last email saying that you're connected. Then you'll receive a text whether you're using your router or our router, and that'll give you the the hours office hours for support and your after hours 247 support from Monday to Sunday.\n\nChannel 1: Okay. I think for two people, this should be enough, isn't it?\n\nChannel 0: Which one?\n\nChannel 1: This\n\nChannel 0: The 50?\n\nChannel 1: $50.50 50. Yeah.\n\nChannel 0: Yeah. That's that's more than enough. Even the 25 is what are you gonna use the Internet for before I say that?\n\nChannel 1: This thing is sometimes I do gaming, but not heavy gaming.\n\nChannel 0: No.\n\nChannel 1: Just\n\nChannel 0: 50\n\nChannel 1: just\n\nChannel 0: 50\n\nChannel 1: yes.\n\nChannel 0: 50.\n\nChannel 1: I\n\nChannel 0: Yeah.\n\nChannel 1: do.\n\nChannel 0: Yeah. Yeah. 50.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Sometimes.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. That's fine. I think okay. That's fine. I'll go through.\n\nAnd so there I will have a option for it to be delivered, like,\n\nChannel 0: Well,\n\nChannel 1: express.\n\nChannel 0: it can't you because the router's for free,\n\nChannel 1: Yes.\n\nChannel 0: there's already a standard $20 delivery fee\n\nChannel 1: P.\n\nChannel 0: applies.\n\nChannel 1: Yep.\n\nChannel 0: But that takes whereabouts are you in Australia? What what state?\n\nChannel 1: The camera.\n\nChannel 0: So Canberra can take on on the delivery freight, it could take three to four working days.\n\nChannel 1: Yep.\n\nChannel 0: But if you pay the extra $5 for express, it only takes so if we send it out today, you'll get it tomorrow.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: All good. Just so you know.\n\nChannel 0: That's an extra $5. $25. Yep.\n\nChannel 1: Yeah. That's yep.\n\nChannel 0: You'll you'll see that so when you let's say you click on everything. Alright? So let's say you want the 50. You wanna go into twelve months, so you click the Airtel Gaming k seven. So you scroll down.\n\nSo it'd be the twelve month contract. Connection fee 0 k 7. You click\n\nChannel 1: Yes.\n\nChannel 0: on that, and it'll scroll down. It says to pay today, $67.45. That pays for your first month. So you got\n\nChannel 1: Yeah.\n\nChannel 0: your first month free, your second month's paid. So let's say we're in June. June, you get free. July's paid, you don't receive an invoice until June, July, August.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: That\n\nChannel 1: so\n\nChannel 0: that's yeah.\n\nChannel 1: what\n\nChannel 0: Sorry.\n\nChannel 1: is the\n\nChannel 0: Go.\n\nChannel 1: one off payment. $45, it says. Total one off.\n\nChannel 0: Hang on. What does it say?\n\nChannel 1: One off payment and $45.\n\nChannel 0: $45 and no. How do you how are you doing this? Where'd you get $45 from?\n\nChannel 1: So let me select\n\nChannel 0: Are you in\n\nChannel 1: it.\n\nChannel 0: the Super Networks?\n\nChannel 1: Yes. In the Airtel AU, so on on this\n\nChannel 0: Okay.\n\nChannel 1: one.\n\nChannel 0: On the airtel.net.au, just click on home up the top there,\n\nChannel 1: Yep.\n\nChannel 0: and then you'll see MBN Community five, DG, Gigafy, Linum, Opticom, Super Networks. You click on Super Networks,\n\nChannel 1: Yes.\n\nChannel 0: and then you scroll down. It'll explain it to you. Strange reliable a class secure network. Yes. We provide with a one month free Internet on our plans.\n\nThree night trial has a free get connected in minutes. Receive 15% discount for six months including your first month free. Get your free Superboost routers recommended for your boost upgrades. Slow down. You select the 50 plan\n\nChannel 1: Yes. Eptiplan.\n\nChannel 0: with the\n\nChannel 1: Yes.\n\nChannel 0: 60 it's normally $79.95, but you're getting it for $67.45. Then you go down. You want twelve months. You click on the twelve month router, which is the k seven Wi Fi six.\n\nChannel 1: Yeah.\n\nChannel 0: So you read down the free router for twelve months contract.\n\nChannel 1: Yeah.\n\nChannel 0: Then you go down the bottom, you click on your twelve months contract, which is for free. It's saying free k y six blah blah blah. Then you go down, and you'll see total pay $67.45. Right?\n\nChannel 1: Yeah. Yeah. I can see that. I think I mistakenly clicked the no contract as well. That's why.\n\nChannel 0: No. You probably clicked on the wrong side. That's why. But but it doesn't matter. Anyway,\n\nChannel 1: Yeah.\n\nChannel 0: you're here now. So you just click on order now, and that'll take you to the next page.\n\nChannel 1: Yep.\n\nChannel 0: And then you gotta put in your first name, your surname. Then you write down the street address. It'll pop up automatically. And\n\nChannel 1: And this\n\nChannel 0: then you\n\nChannel 1: yeah.\n\nChannel 0: select the address. And then underneath that, you got apartment suite, whatever. So you put in the unit number only. All the rest, suburb, postcode, state will come up automatically. Then you put in your email address, mobile number, driver's license, or a form of ID.\n\nAnd the reason why we ask for that is to qualify you. If anybody rings up on your behalf, we need to know it's you. So we do that by the date of birth and by the ID provider. So it can be a driver's license, passport, or Medicare card. Any one of those three.\n\nOr if you've got the digital ID, you can use that as well.\n\nChannel 1: Okay.\n\nChannel 0: K. And you got a date of birth, then you got terms and conditions. You can click on that. You can read the terms or whatever. Then I have read understood accepted direct debit if you wanted that direct debit.\n\nYou click on that. And if you look on the right side, you're gonna pay for that month plus the delivery fee, $87.95 standard postage. Just underneath that, it's got express postage. So if you click on express postage,\n\nChannel 1: Yeah. Yeah. I\n\nChannel 0: it'll\n\nChannel 1: got it.\n\nChannel 0: give you the extra $5 charge. And and that's oh, what's happened in that? Okay. No. That's wrong.\n\nIt's not what have I done here? Bloody IT guy. They drive you nuts. Yeah. No.\n\nJust click on the standard pay that, and I'll just get it sent out express postage for you. That's not a problem. I've gotta get the IT guy to fix that up. So it's going from 87 to go to 93, but it's going to A12, and that's not right.\n\nChannel 1: Okay. Just\n\nChannel 0: Is\n\nChannel 1: a\n\nChannel 0: that\n\nChannel 1: sec.\n\nChannel 0: what happens at your end when you press express?\n\nChannel 1: I'm just trying to type my driving license. Just a sec. 54,\n\nChannel 0: Okay.\n\nChannel 1: 567.\n\nChannel 0: I'm glad I picked that up now because we only just finished upgrading all the new upgrades and all that.\n\nChannel 1: Yeah. So if I click the express, then it's showing, I think, $25 more.\n\nChannel 0: So you're getting what? It's so it's $25 on the 87. Yeah? So what's the final you're getting? 112 dot 95.\n\nYeah?\n\nChannel 1: And if postage is if I do, then it says 67.95. So I think that's the one month Internet.\n\nChannel 0: Okay. So when you press the express postage, what what price do you get?\n\nChannel 1: 92.95.\n\nChannel 0: Oh, so it's alright then. I'd say it must be something wrong from my end then. Alright. No. That's alright.\n\nThat's good.\n\nChannel 1: Yeah. Because I think $20 is delivered. 25 so it's 25 plus 60\n\nChannel 0: Yeah.\n\nChannel 1: 7.\n\nChannel 0: Yeah. Oh, no. That's alright. So it must be something wrong with my end then. Alright.\n\nYeah. That's all good. And just, yeah, put that through. You could either put that on direct debit or for your debit card, whatever. The order will come through, and you automatically receive a first email of acknowledgment.\n\nChannel 1: Yeah.\n\nChannel 0: Then you'll receive an email that gives you your portal login details, And it's not your email address. It'll be a reference number plus a password. So you log in to your portal and you change the password and put in your desired password. And that's how you can log in to your portal to see your usage, have a look at other products, make payments, this, that, and everything else. All payments have to be done before the tenth of each month.\n\nIf they're\n\nChannel 1: Yep.\n\nChannel 0: not paid between the tenth and the fifteenth, you'll get a late fee. I think it's about $10 or something like that, which would go automatically onto your next invoice. That's part of the become a part of compliance is now in Australia. It's not an option anymore. Yeah.\n\nAnd then everything, you could just do it on your portal. So it's there. And one thing that so let's say you've ordered the 50 plan. Right?\n\nChannel 1: Yep.\n\nChannel 0: On the 50 plan, you'll normally get more than 50. You'll get probably 53, 54, 55. So we always tend to over deliver, not under. Everybody's happy with the the servers, the customer care, the twenty four seven. We're we're there to make sure that you guys keep connected.\n\nThat's our motto. Airtel Australia keeping you connected. And, yeah, we're there twenty four seven to look after you guys.\n\nChannel 1: Thank you so much. Yeah.\n\nChannel 0: So\n\nChannel 1: I think\n\nChannel 0: we so so we don't sleep.\n\nChannel 1: okay. Thank you. Yeah. I think it went through.\n\nChannel 0: Alright. Let me just check. Okay. Gotcha. Hang\n\nChannel 1: Yeah. Thank\n\nChannel 0: on. I'm just\n\nChannel 1: thank you for your order and successfully.\n\nChannel 0: oh, you received it?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. I'll just snap\n\nChannel 1: But\n\nChannel 0: out\n\nChannel 1: my\n\nChannel 0: of\n\nChannel 1: full\n\nChannel 0: it. Yeah.\n\nChannel 1: name\n\nChannel 0: Let's see if it's come through. Yeah.\n\nChannel 1: my\n\nChannel 0: That's come\n\nChannel 1: full name\n\nChannel 0: through. I\n\nChannel 1: is\n\nChannel 0: could see it from here.\n\nChannel 1: yeah.\n\nChannel 0: Number one. Shaksam Canal.\n\nChannel 1: Yeah. That's it.\n\nChannel 0: Let's have a look at your address. The address is Unit 8046 Ferza Street. Right?\n\nChannel 1: Yep.\n\nChannel 0: Alright. The provisioning team will get hold of that now. It\n\nChannel 1: Yep.\n\nChannel 0: doesn't take them long. Then they'll they'll send our our warehouse an email. It doesn't take within the next minutes\n\nChannel 1: Okay.\n\nChannel 0: to prepare the Wi Fi, whichever router it was, and that'll get sent out to you express post. We'll we'll send that out because it comes via Australia Post. We don't trust any other courier for these things. We've had problems with other couriers where they get lost, whatever, blah blah blah blah. Up until now, for the last few years, we've been using Australia Post.\n\nWe've had no problems. So with Australia Post, so let's say they come to your house and you're not home,\n\nChannel 1: Yeah.\n\nChannel 0: they'll deliver it to your local post office. So you just have to go and pick it up there. They'll leave\n\nChannel 1: Yeah.\n\nChannel 0: it there. So we try to deliver it. Go to your local post office. Bring in an ID, pick it up, and all you've gotta do is just connect it to the black box. So\n\nChannel 1: Yeah.\n\nChannel 0: the black box will have Ethernet one, two, three, and four. The\n\nChannel 1: Yeah.\n\nChannel 0: the Ethernet cable will go into the Ethernet one port. In the back of the router, you got a WAN port. You put it there. Turn\n\nChannel 1: Yeah.\n\nChannel 0: it on. Wait a few minutes for it to sync.\n\nChannel 1: Yep.\n\nChannel 0: Then you look for your Wi Fi name, Airtel 2.4 g or five g. Connect up to the five g if you're using phones or any other devices. Some p some TVs will only connect to the 2.4 g. They won't connect to the five g for some reason. The 2.4 g is normally made for alarm systems.\n\nSo if you got an alarm system at home, it will only accept 2.4 g frequency. Otherwise, the five g for any other device because it's a bigger bandwidth.\n\nChannel 1: Okay.\n\nChannel 0: Any questions?\n\nChannel 1: You. No. Not at the moment. Maybe when it gets delivered, then I'll have questions.\n\nChannel 0: Yeah. Now delivery is pretty it's pretty straightforward. But anyway, you'll get delivered. You'll you'll receive a text saying, look. If you have any issues, call this number during office hours between nine and six or text\n\nChannel 1: Yep.\n\nChannel 0: assistance to the twenty four hour station, which is a mobile number, and that that's their twenty four hours after well, it's an after hours, twenty four hour service outside of office hours, and that's it.\n\nChannel 1: Thank you so much.\n\nChannel 0: Hi. You're welcome. Thank you for joining Airtel. We'll get you going. We hope you enjoy the services.\n\nChannel 1: Mhmm. Thank you so much.\n\nChannel 0: Alright. You have a lovely afternoon.\n\nChannel 1: Thanks. Bye.\n\nChannel 0: Thanks, buddy. Cheers, mate. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.24,"end":0.88,"sentiment":"positive","sentiment_score":0.5087509155273438},{"text":"Airtel tech support.","start":0.88,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.29686853289604187}],"sentiment":"positive","sentiment_score":0.3816214859485626,"channel":0,"num_words":5,"start":0.24,"end":1.9399999},{"sentences":[{"text":"Hi.","start":2.8,"end":3.04,"sentiment":"neutral","sentiment_score":0.11636367440223694},{"text":"This is Aksham.","start":3.04,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.1281362771987915},{"text":"Just wanted to know a few things.","start":5.3599997,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.1373012928026063},{"text":"So with the can I give you my address first?","start":8.08,"end":11.62,"sentiment":"neutral","sentiment_score":0.05343136340379715}],"sentiment":"neutral","sentiment_score":0.095056913793087,"channel":1,"num_words":21,"start":2.8,"end":11.62},{"sentences":[{"text":"Hang on a sec.","start":12.344999,"end":12.985,"sentiment":"neutral","sentiment_score":0.01571066305041313},{"text":"Is it what's","start":12.985,"end":16.204998,"sentiment":"neutral","sentiment_score":0.018012181545297306}],"sentiment":"neutral","sentiment_score":0.016697028119649206,"channel":0,"num_words":7,"start":12.344999,"end":16.204998},{"sentences":[{"text":"Just I will actually","start":16.735,"end":17.875,"sentiment":"neutral","sentiment_score":0.04388236114755273}],"sentiment":"neutral","sentiment_score":0.04388236114755273,"channel":1,"num_words":4,"start":16.735,"end":17.875},{"sentences":[{"text":"it","start":18.105,"end":18.605,"sentiment":"neutral","sentiment_score":0.05433198437094688}],"sentiment":"neutral","sentiment_score":0.05433198437094688,"channel":0,"num_words":1,"start":18.105,"end":18.605},{"sentences":[{"text":"connect an Internet.","start":18.335,"end":19.395,"sentiment":"neutral","sentiment_score":0.05677332729101181},{"text":"So this I","start":20.015,"end":20.654999,"sentiment":"neutral","sentiment_score":0.017450992638866108}],"sentiment":"neutral","sentiment_score":0.03711215996493896,"channel":1,"num_words":6,"start":18.335,"end":20.654999},{"sentences":[{"text":"regarding?","start":20.505,"end":21.005,"sentiment":"neutral","sentiment_score":0.01753651723265648}],"sentiment":"neutral","sentiment_score":0.01753651723265648,"channel":0,"num_words":1,"start":20.505,"end":21.005},{"sentences":[{"text":"am on the super super Internet","start":20.654999,"end":23.315,"sentiment":"neutral","sentiment_score":0.047370729657510914}],"sentiment":"neutral","sentiment_score":0.047370729657510914,"channel":1,"num_words":6,"start":20.654999,"end":23.315},{"sentences":[{"text":"Super Networks?","start":22.904999,"end":23.805,"sentiment":"neutral","sentiment_score":0.06827614828944206}],"sentiment":"neutral","sentiment_score":0.06827614828944206,"channel":0,"num_words":2,"start":22.904999,"end":23.805},{"sentences":[{"text":"or something.","start":23.375,"end":23.955,"sentiment":"neutral","sentiment_score":0.023002957925200462},{"text":"Yeah.","start":24.415,"end":24.915,"sentiment":"neutral","sentiment_score":0.047973498702049255}],"sentiment":"neutral","sentiment_score":0.03132647151748339,"channel":1,"num_words":3,"start":23.375,"end":24.915},{"sentences":[{"text":"Okay.","start":24.585,"end":24.985,"sentiment":"neutral","sentiment_score":0.04499704390764237},{"text":"What's the first name?","start":24.985,"end":26.204998,"sentiment":"neutral","sentiment_score":0.03222787007689476}],"sentiment":"neutral","sentiment_score":0.034781704843044284,"channel":0,"num_words":5,"start":24.585,"end":26.204998},{"sentences":[{"text":"Saksham, s h a k s h a m.","start":26.61,"end":29.27,"sentiment":"neutral","sentiment_score":0.03478553601437145}],"sentiment":"neutral","sentiment_score":0.03478553601437145,"channel":1,"num_words":9,"start":26.61,"end":29.27},{"sentences":[{"text":"S h","start":29.86,"end":30.6,"sentiment":"neutral","sentiment_score":0.015172649640589952}],"sentiment":"neutral","sentiment_score":0.015172649640589952,"channel":0,"num_words":2,"start":29.86,"end":30.6},{"sentences":[{"text":"A","start":32.85,"end":33.17,"sentiment":"neutral","sentiment_score":0.018799524754285812}],"sentiment":"neutral","sentiment_score":0.018799524754285812,"channel":1,"num_words":1,"start":32.85,"end":33.17},{"sentences":[{"text":"oh, sorry.","start":32.9,"end":33.64,"sentiment":"neutral","sentiment_score":0.01243191258981824}],"sentiment":"neutral","sentiment_score":0.01243191258981824,"channel":0,"num_words":2,"start":32.9,"end":33.64},{"sentences":[{"text":"k s h","start":33.17,"end":34.07,"sentiment":"neutral","sentiment_score":0.019599586725234985}],"sentiment":"neutral","sentiment_score":0.019599586725234985,"channel":1,"num_words":3,"start":33.17,"end":34.07},{"sentences":[{"text":"S h a k","start":34.02,"end":35.48,"sentiment":"neutral","sentiment_score":0.02149359881877899}],"sentiment":"neutral","sentiment_score":0.02149359881877899,"channel":0,"num_words":4,"start":34.02,"end":35.48},{"sentences":[{"text":"s h a m.","start":37.010002,"end":38.63,"sentiment":"neutral","sentiment_score":0.019979355856776237}],"sentiment":"neutral","sentiment_score":0.019979355856776237,"channel":1,"num_words":4,"start":37.010002,"end":38.63},{"sentences":[{"text":"shut down.","start":40.34,"end":40.9,"sentiment":"neutral","sentiment_score":0.006519300397485495},{"text":"Okay.","start":40.9,"end":41.4,"sentiment":"neutral","sentiment_score":0.06527003645896912}],"sentiment":"neutral","sentiment_score":0.026102879084646702,"channel":0,"num_words":3,"start":40.34,"end":41.4},{"sentences":[{"text":"Yeah.","start":41.805,"end":42.125,"sentiment":"neutral","sentiment_score":0.0972081869840622},{"text":"I want to connect.","start":42.125,"end":43.005,"sentiment":"neutral","sentiment_score":0.18829242885112762},{"text":"This is my first time.","start":43.005,"end":44.305,"sentiment":"neutral","sentiment_score":0.27673431038856505}],"sentiment":"neutral","sentiment_score":0.2234049454331398,"channel":1,"num_words":10,"start":41.805,"end":44.305},{"sentences":[{"text":"Oh, you're looking at it.","start":44.295002,"end":45.135002,"sentiment":"neutral","sentiment_score":0.023500184714794158},{"text":"Then sorry.","start":45.255,"end":45.655,"sentiment":"neutral","sentiment_score":-0.051550887525081635},{"text":"I was looking up trying to look up your account.","start":45.655,"end":47.995003,"sentiment":"neutral","sentiment_score":-0.032275231555104256}],"sentiment":"neutral","sentiment_score":-0.018138421589837354,"channel":0,"num_words":17,"start":44.295002,"end":47.995003},{"sentences":[{"text":"Yeah.","start":49.485,"end":49.985,"sentiment":"neutral","sentiment_score":-0.008730487897992134}],"sentiment":"neutral","sentiment_score":-0.008730487897992134,"channel":1,"num_words":1,"start":49.485,"end":49.985},{"sentences":[{"text":"Alright.","start":49.495003,"end":49.895,"sentiment":"neutral","sentiment_score":-0.007573552429676056},{"text":"Sorry about that.","start":49.895,"end":50.615,"sentiment":"neutral","sentiment_score":-0.10962417473395665},{"text":"Okay.","start":50.615,"end":50.855,"sentiment":"neutral","sentiment_score":0.025300992652773857},{"text":"Let me just pull out Super Network.","start":50.855,"end":52.455,"sentiment":"neutral","sentiment_score":0.05199465049164636},{"text":"One second.","start":52.455,"end":53.195,"sentiment":"neutral","sentiment_score":0.03596337512135506}],"sentiment":"neutral","sentiment_score":0.008910301407533032,"channel":0,"num_words":14,"start":49.495003,"end":53.195},{"sentences":[{"text":"Yep.","start":54.57,"end":55.07,"sentiment":"neutral","sentiment_score":0.05788172781467438}],"sentiment":"neutral","sentiment_score":0.05788172781467438,"channel":0,"num_words":1,"start":54.57,"end":55.07},{"sentences":[{"text":"So this is a the Internet, isn't it?","start":56.67,"end":58.91,"sentiment":"neutral","sentiment_score":0.016696383012458682},{"text":"Not like a five five g device.","start":58.91,"end":62.129997,"sentiment":"neutral","sentiment_score":-0.11841943860054016},{"text":"So it's a fiber.","start":62.51,"end":63.489998,"sentiment":"neutral","sentiment_score":-0.04685032647103071}],"sentiment":"neutral","sentiment_score":-0.04646138484148603,"channel":1,"num_words":19,"start":56.67,"end":63.489998},{"sentences":[{"text":"No.","start":63.05,"end":63.29,"sentiment":"neutral","sentiment_score":-0.09910457581281662},{"text":"This is this is optic fiber.","start":63.29,"end":64.89,"sentiment":"neutral","sentiment_score":-0.052398975317676864},{"text":"You have a optic fiber in your apartment.","start":64.89,"end":67.15,"sentiment":"neutral","sentiment_score":-0.01175167434848845}],"sentiment":"neutral","sentiment_score":-0.03383412150045236,"channel":0,"num_words":15,"start":63.05,"end":67.15},{"sentences":[{"text":"Yep.","start":67.705,"end":68.205,"sentiment":"neutral","sentiment_score":0.06393814086914062}],"sentiment":"neutral","sentiment_score":0.06393814086914062,"channel":1,"num_words":1,"start":67.705,"end":68.205},{"sentences":[{"text":"Hang 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Internet on our plans.","start":459.97,"end":463.27002,"sentiment":"positive","sentiment_score":0.36572177843614057}],"sentiment":"neutral","sentiment_score":0.2831846345216036,"channel":0,"num_words":28,"start":453.73,"end":463.27002},{"sentences":[{"text":"Three night trial has a free get connected in minutes.","start":463.63498,"end":466.615,"sentiment":"positive","sentiment_score":0.37143440544605255},{"text":"Receive 15% discount for six months including your first month free.","start":466.675,"end":470.615,"sentiment":"positive","sentiment_score":0.4345222142609683},{"text":"Get your free Superboost routers recommended for your boost upgrades.","start":470.835,"end":474.455,"sentiment":"neutral","sentiment_score":0.31095037758350375},{"text":"Slow down.","start":474.75497,"end":475.495,"sentiment":"neutral","sentiment_score":0.054842155426740646},{"text":"You select the 50 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six.","start":487.84,"end":492.735,"sentiment":"neutral","sentiment_score":0.04251851079364618}],"sentiment":"neutral","sentiment_score":0.04320924517444589,"channel":0,"num_words":33,"start":480.24002,"end":492.735},{"sentences":[{"text":"Yeah.","start":493.17502,"end":493.67502,"sentiment":"neutral","sentiment_score":0.026561498641967773}],"sentiment":"neutral","sentiment_score":0.026561498641967773,"channel":1,"num_words":1,"start":493.17502,"end":493.67502},{"sentences":[{"text":"So you read down the free router for twelve months 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you","start":530.32495,"end":530.725,"sentiment":"neutral","sentiment_score":0.11946792155504227}],"sentiment":"neutral","sentiment_score":0.11946792155504227,"channel":0,"num_words":2,"start":530.32495,"end":530.725},{"sentences":[{"text":"yeah.","start":530.62,"end":531.12,"sentiment":"neutral","sentiment_score":0.13087129592895508}],"sentiment":"neutral","sentiment_score":0.13087129592895508,"channel":1,"num_words":1,"start":530.62,"end":531.12},{"sentences":[{"text":"select the address.","start":530.725,"end":531.605,"sentiment":"neutral","sentiment_score":0.09556856006383896},{"text":"And then underneath that, you got apartment suite, whatever.","start":531.605,"end":534.58496,"sentiment":"neutral","sentiment_score":0.08719716593623161},{"text":"So you put in the unit number only.","start":534.93,"end":537.58997,"sentiment":"neutral","sentiment_score":0.11577055975794792},{"text":"All the rest, suburb, postcode, state will come up 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four.","start":924.58,"end":927.64,"sentiment":"neutral","sentiment_score":0.0761672475121238},{"text":"The","start":927.86,"end":928.26,"sentiment":"neutral","sentiment_score":0.06159604713320732}],"sentiment":"neutral","sentiment_score":0.07495298081388076,"channel":0,"num_words":12,"start":924.58,"end":928.26},{"sentences":[{"text":"Yeah.","start":928.02997,"end":928.515,"sentiment":"neutral","sentiment_score":0.0909055545926094}],"sentiment":"neutral","sentiment_score":0.0909055545926094,"channel":1,"num_words":1,"start":928.02997,"end":928.515},{"sentences":[{"text":"the Ethernet cable will go into the Ethernet one port.","start":928.26,"end":931.16,"sentiment":"neutral","sentiment_score":0.05681749358773232},{"text":"In the back of the router, you got a WAN port.","start":931.41504,"end":933.655,"sentiment":"neutral","sentiment_score":0.03905326636000113},{"text":"You put it there.","start":933.655,"end":934.635,"sentiment":"neutral","sentiment_score":0.023366469889879227},{"text":"Turn","start":934.935,"end":935.09503,"sentiment":"neutral","sentiment_score":0.025158751755952835}],"sentiment":"neutral","sentiment_score":0.04293790373664636,"channel":0,"num_words":26,"start":928.26,"end":935.09503},{"sentences":[{"text":"Yeah.","start":935.075,"end":935.575,"sentiment":"neutral","sentiment_score":0.04123061150312424}],"sentiment":"neutral","sentiment_score":0.04123061150312424,"channel":1,"num_words":1,"start":935.075,"end":935.575},{"sentences":[{"text":"it on.","start":935.09503,"end":935.835,"sentiment":"neutral","sentiment_score":0.0352563951164484},{"text":"Wait a few minutes for it to sync.","start":936.055,"end":938.715,"sentiment":"neutral","sentiment_score":0.03127753711305559}],"sentiment":"neutral","sentiment_score":0.03207330871373415,"channel":0,"num_words":10,"start":935.09503,"end":938.715},{"sentences":[{"text":"Yep.","start":939.075,"end":939.575,"sentiment":"neutral","sentiment_score":0.07624994963407516}],"sentiment":"neutral","sentiment_score":0.07624994963407516,"channel":1,"num_words":1,"start":939.075,"end":939.575},{"sentences":[{"text":"Then you look for your Wi Fi name, Airtel 2.4 g or five g.","start":939.09503,"end":943.435,"sentiment":"neutral","sentiment_score":0.03347368711339576},{"text":"Connect up to the five g if you're using phones or any other devices.","start":943.68,"end":947.38,"sentiment":"neutral","sentiment_score":0.016833709220268896},{"text":"Some p some TVs will only connect to the 2.4 g.","start":948.32,"end":952.02,"sentiment":"neutral","sentiment_score":-0.14643432606350293},{"text":"They won't connect to the five g for some reason.","start":952.88,"end":955.22003,"sentiment":"neutral","sentiment_score":-0.20875186175107957},{"text":"The 2.4 g is normally made for alarm systems.","start":955.53503,"end":957.935,"sentiment":"neutral","sentiment_score":-0.06739278799957699}],"sentiment":"neutral","sentiment_score":-0.062078064612658884,"channel":0,"num_words":58,"start":939.09503,"end":957.935},{"sentences":[{"text":"So if you got an alarm system at home, it will only accept 2.4 g frequency.","start":957.935,"end":962.35504,"sentiment":"neutral","sentiment_score":-0.05523961782455444},{"text":"Otherwise, the five g for any other device because it's a bigger bandwidth.","start":963.135,"end":966.675,"sentiment":"neutral","sentiment_score":-0.08603839461620037}],"sentiment":"neutral","sentiment_score":-0.06904596604149917,"channel":0,"num_words":29,"start":957.935,"end":966.675},{"sentences":[{"text":"Okay.","start":967.805,"end":968.305,"sentiment":"neutral","sentiment_score":0.0035134628415107727}],"sentiment":"neutral","sentiment_score":0.0035134628415107727,"channel":1,"num_words":1,"start":967.805,"end":968.305},{"sentences":[{"text":"Any questions?","start":968.2,"end":968.94,"sentiment":"neutral","sentiment_score":-0.016858207993209362}],"sentiment":"neutral","sentiment_score":-0.016858207993209362,"channel":0,"num_words":2,"start":968.2,"end":968.94},{"sentences":[{"text":"You.","start":970.22003,"end":970.38,"sentiment":"neutral","sentiment_score":-0.022985311225056648},{"text":"No.","start":970.38,"end":970.7,"sentiment":"neutral","sentiment_score":-0.15298323333263397},{"text":"Not at the moment.","start":970.7,"end":971.42004,"sentiment":"neutral","sentiment_score":-0.17393207550048828},{"text":"Maybe when it gets delivered, then I'll have questions.","start":971.42004,"end":974.08,"sentiment":"neutral","sentiment_score":-0.09828061693244511}],"sentiment":"neutral","sentiment_score":-0.11708149326344332,"channel":1,"num_words":15,"start":970.22003,"end":974.08},{"sentences":[{"text":"Yeah.","start":974.83997,"end":975.16,"sentiment":"neutral","sentiment_score":0.12820011377334595},{"text":"Now delivery is pretty it's pretty straightforward.","start":975.16,"end":977.16,"sentiment":"neutral","sentiment_score":0.28474884160927366},{"text":"But anyway, you'll get delivered.","start":977.16,"end":978.68,"sentiment":"neutral","sentiment_score":0.1964794933795929},{"text":"You'll you'll receive a text saying, look.","start":978.68,"end":980.44,"sentiment":"neutral","sentiment_score":0.1702067447560174},{"text":"If you have any issues, call this number during office hours between nine and six or text","start":980.44,"end":985.565,"sentiment":"neutral","sentiment_score":0.03449472664471935}],"sentiment":"neutral","sentiment_score":0.13193775778888045,"channel":0,"num_words":37,"start":974.83997,"end":985.565},{"sentences":[{"text":"Yep.","start":985.29504,"end":985.79504,"sentiment":"neutral","sentiment_score":0.07291637361049652}],"sentiment":"neutral","sentiment_score":0.07291637361049652,"channel":1,"num_words":1,"start":985.29504,"end":985.79504},{"sentences":[{"text":"assistance to the twenty four hour station, which is a mobile number, and that that's their twenty four hours after well, it's an after hours, twenty four hour service outside of office hours, and that's it.","start":985.565,"end":997.63,"sentiment":"neutral","sentiment_score":0.027101547360265005}],"sentiment":"neutral","sentiment_score":0.027101547360265005,"channel":0,"num_words":36,"start":985.565,"end":997.63},{"sentences":[{"text":"Thank you so much.","start":997.79004,"end":998.85004,"sentiment":"positive","sentiment_score":0.786002591252327}],"sentiment":"positive","sentiment_score":0.786002591252327,"channel":1,"num_words":4,"start":997.79004,"end":998.85004},{"sentences":[{"text":"Hi.","start":999.13,"end":999.37,"sentiment":"positive","sentiment_score":0.5604499578475952},{"text":"You're welcome.","start":999.37,"end":1000.01,"sentiment":"positive","sentiment_score":0.6961804926395416},{"text":"Thank you for joining Airtel.","start":1000.01,"end":1002.11,"sentiment":"positive","sentiment_score":0.79642174243927},{"text":"We'll get you going.","start":1002.81,"end":1003.77,"sentiment":"positive","sentiment_score":0.7752396911382675},{"text":"We hope you enjoy the services.","start":1003.77,"end":1005.23004,"sentiment":"positive","sentiment_score":0.7835314174493154}],"sentiment":"positive","sentiment_score":0.7631703846984439,"channel":0,"num_words":18,"start":999.13,"end":1005.23004},{"sentences":[{"text":"Mhmm.","start":1005.71,"end":1006.03,"sentiment":"positive","sentiment_score":0.3530871868133545},{"text":"Thank you so much.","start":1006.03,"end":1007.09,"sentiment":"positive","sentiment_score":0.7462257146835327}],"sentiment":"positive","sentiment_score":0.6675980091094971,"channel":1,"num_words":5,"start":1005.71,"end":1007.09},{"sentences":[{"text":"Alright.","start":1007.21,"end":1007.53,"sentiment":"positive","sentiment_score":0.6096271872520447},{"text":"You have a lovely afternoon.","start":1007.53,"end":1008.75,"sentiment":"positive","sentiment_score":0.7851895093917847}],"sentiment":"positive","sentiment_score":0.7559291223684946,"channel":0,"num_words":6,"start":1007.21,"end":1008.75},{"sentences":[{"text":"Thanks.","start":1009.17285,"end":1009.5729,"sentiment":"positive","sentiment_score":0.6873915195465088},{"text":"Bye.","start":1009.5729,"end":1010.0729,"sentiment":"positive","sentiment_score":0.47911855578422546}],"sentiment":"positive","sentiment_score":0.5832550376653671,"channel":1,"num_words":2,"start":1009.17285,"end":1010.0729},{"sentences":[{"text":"Thanks, buddy.","start":1010.20294,"end":1010.76294,"sentiment":"positive","sentiment_score":0.7095467448234558},{"text":"Cheers, mate.","start":1010.76294,"end":1011.32294,"sentiment":"positive","sentiment_score":0.6305273771286011},{"text":"Bye.","start":1011.32294,"end":1011.82294,"sentiment":"neutral","sentiment_score":-0.09985683858394624}],"sentiment":"positive","sentiment_score":0.5160582810640335,"channel":0,"num_words":5,"start":1010.20294,"end":1011.82294}]},"summary":{"result":"success","short":"A customer is trying to connect to their internet service and is speaking with Airtel tech support representative Aksham. Aksham explains the process and benefits of a 12 or 24-month contract, provides options for the service, and informs the customer of a 15% discount. The customer is instructed on setting up a new router and paying for the plan, and is given instructions on accessing their account and setting up a contract. The agent explains the process and provides instructions for changing their password and delivery, and the call ends with the agent thanking the customer and wishing them a good afternoon."},"intents":{"segments":[{"text":"So I was planning to get the fifty twenty one, the 50 Mbps and super fiber boost. Yep.","start_word":333,"end_word":350,"intents":[{"intent":"Request router plan","confidence_score":0.0026007635}]},{"text":"Say you this is your portal, this, and everything else. And once you get your final connection, you'll see the last email saying that you're connected. Then you'll receive a text whether you're using your router or our router, and that'll give you the the hours office hours for support and your after hours 247 support from Monday to Sunday. Okay.","start_word":688,"end_word":748,"intents":[{"intent":"Providing information","confidence_score":0.020065552}]},{"text":"And once you get your final connection, you'll see the last email saying that you're connected. Then you'll receive a text whether you're using your router or our router, and that'll give you the the hours office hours for support and your after hours 247 support from Monday to Sunday. Okay.","start_word":697,"end_word":747,"intents":[{"intent":"Requesting text","confidence_score":0.00021655971}]},{"text":"Even the 25 is what are you gonna use the Internet for before I say that?","start_word":773,"end_word":788,"intents":[{"intent":"Confirming usage","confidence_score":0.007355199}]},{"text":"But if you pay the extra $5 for express, it only takes so if we send it out today, you'll get it tomorrow. Okay.","start_word":894,"end_word":917,"intents":[{"intent":"Providing payment option","confidence_score":0.0017261774}]},{"text":"It says to pay today, $67.45. That pays for your first month.","start_word":994,"end_word":1005,"intents":[{"intent":"Explaining cost","confidence_score":0.00860566}]},{"text":"That pays for your first month.","start_word":1000,"end_word":1005,"intents":[{"intent":"Providing cost","confidence_score":0.019891212}]},{"text":"Because I think $20 is delivered. 25 so it's 25 plus 60 Yeah.","start_word":1802,"end_word":1814,"intents":[{"intent":"Confirm delivery details","confidence_score":0.008978298}]},{"text":"assistance to the twenty four hour station, which is a mobile number, and that that's their twenty four hours after well, it's an after hours, twenty four hour service outside of office hours, and that's it.","start_word":2579,"end_word":2614,"intents":[{"intent":"Request assistance","confidence_score":0.013643814}]},{"text":"Thanks, buddy. Cheers, mate. Bye.","start_word":2650,"end_word":2654,"intents":[{"intent":"Achieve success","confidence_score":0.0003089875}]}]},"sentiments":{"segments":[{"text":"Good afternoon.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.5028184056282043},{"text":"Airtel tech support. Hi. This is Aksham. Just wanted to know a few things. So with the can I give you my address first? Hang on a sec. Is it what's Just I will actually it connect an Internet. So this I regarding? am on the super super Internet Super Networks? or something. Yeah. Okay. What's the first name? Saksham, s h a k s h a m. S h A oh, sorry. k s h S h a k s h a m. shut down. Okay. Yeah. I want to connect. This is my first time. Oh, you're looking at it. Then sorry. I was looking up trying to look up your account. Yeah. Alright. Sorry about that. Okay. Let me just pull out Super Network. One second. Yep. So this is a the Internet, isn't it? Not like a five five g device. So it's a fiber. No. This is this is optic fiber. You have a optic fiber in your apartment. Yep. Hang on. Let me just let me just up open up Super Networks for a sec so I find out exactly what you have in the apartment. Before you give me the street number Yeah. okay. Now give me the full address. It's Unit 804, Eight zero four. Yep. 6 Further Street, Philip. Cross 6 Furs. So 6 Furs is straight if I'm not wrong. That should have a black box inside one of the wardrobes. Yeah. I think there's a box. Yeah. That that that's the optical box. That's the network terminal device. So you that gives you optic fiber direct into the premises. So to connect to that network, you need a minimum Wi Fi six router. And then depending on what sort of plan you want, and then that's it pretty much it. Connection takes a few minutes. It doesn't take that long. Yes. Okay. So I was planning to get the because it is two of us who use the Internet. So I was planning to get the fifty twenty one, the 50 Mbps and super fiber boost. Yep. So Yeah. You just click click on select, yeah. Yep. and that that select should stay black when you click on it, and Yep. then it'll scroll you down. Just wait a few seconds. It'll scroll you down to see which router you want because the router's there for free. So it all depends if you wanna go on a six months, twelve months, or twenty four month contract depending Yep. on which router. So you got six months. You got the a Yep. x 3,000, which is minimum Wi Fi six. Twelve months, you got the k seven Wi Fi six dual band.","start_word":2,"end_word":453,"sentiment":"neutral","sentiment_score":0.08816262890082018},{"text":"That's more powerful that penetrates through walls. It's good if you got a double story upstairs and downstairs.","start_word":454,"end_word":471,"sentiment":"positive","sentiment_score":0.5141966342926025},{"text":"And then Okay. the ultimate one will be the Wi Fi seven, which is the top of the range. They're valued at $3,319, but if you're going to twenty four month contract, it'll cost you nothing. Connection is for free. We send out the router on a normal delivery, which is cost you $20. Takes you about three to four working days. If you put it on express, it costs you $5 more. You get it the next day. Okay. Can I do the do I do it can I do it from here, or do I have to do it online? No. No. No. We prefer you do it yourself from your end. Yeah. Just that way you select the plans. Now what what happens with the plans? All plans come with a 15% discount for Yep. six months, but your first month is for free. Okay. Yeah. I spoke with someone yesterday about this, but just want to clear one thing. So Yep. if I do twelve months contract, then how to be free, isn't it? Correct. Yes. Yeah. And just in case if I still have the Internet issue and what We have a twenty four seven service. Let's say you get connected. what You get yes. you receive a few emails. Say you this is your portal, this, and everything else. And once you get your final connection, you'll see the last email saying that you're connected. Then you'll receive a text whether you're using your router or our router, and that'll give you the the hours office hours for support and your after hours 247 support from Monday to Sunday. Okay. I think for two people, this should be enough, isn't it? Which one? This The 50? $50.50 50. Yeah. Yeah.","start_word":472,"end_word":767,"sentiment":"neutral","sentiment_score":0.1077892567106598},{"text":"That's that's more than enough.","start_word":768,"end_word":772,"sentiment":"positive","sentiment_score":0.48529788851737976},{"text":"Even the 25 is what are you gonna use the Internet for before I say that? This thing is sometimes I do gaming, but not heavy gaming. No. Just 50 just 50 yes. 50. I Yeah. do. Yeah. Yeah. 50. Yeah. Yeah. Sometimes. Yeah. Okay. That's fine. I think okay.","start_word":773,"end_word":822,"sentiment":"neutral","sentiment_score":0.07553484290838242},{"text":"That's fine.","start_word":823,"end_word":824,"sentiment":"positive","sentiment_score":0.3364050090312958},{"text":"I'll go through. And so there I will have a option for it to be delivered, like, Well, express. it can't you because the router's for free, Yes. there's already a standard $20 delivery fee P. applies. Yep. But that takes whereabouts are you in Australia? What what state? The camera. So Canberra can take on on the delivery freight, it could take three to four working days. Yep. But if you pay the extra $5 for express, it only takes so if we send it out today, you'll get it tomorrow. Okay. Yeah.","start_word":825,"end_word":918,"sentiment":"neutral","sentiment_score":0.08452964574098587},{"text":"All good.","start_word":919,"end_word":920,"sentiment":"positive","sentiment_score":0.3408096730709076},{"text":"Just so you know. That's an extra $5. $25. Yep. Yeah. That's yep. You'll you'll see that so when you let's say you click on everything. Alright? So let's say you want the 50. You wanna go into twelve months, so you click the Airtel Gaming k seven. So you scroll down. So it'd be the twelve month contract. Connection fee 0 k 7. You click Yes. on that, and it'll scroll down. It says to pay today, $67.45. That pays for your first month. So you got Yeah. your first month free, your second month's paid. So let's say we're in June. June, you get free. July's paid, you don't receive an invoice until June, July, August. Okay. Yeah. So That so that's yeah. what Sorry. is the Go. one off payment. $45, it says. Total one off. Hang on. What does it say? One off payment and $45. $45 and no. How do you how are you doing this? Where'd you get $45 from? So let me select Are you in it. the Super Networks? Yes. In the Airtel AU, so on on this Okay. one. On the airtel.net.au, just click on home up the top there, Yep. and then you'll see MBN Community five, DG, Gigafy, Linum, Opticom, Super Networks. You click on Super Networks, Yes. and then you scroll down. It'll explain it to you.","start_word":921,"end_word":1149,"sentiment":"neutral","sentiment_score":0.05660262199598629},{"text":"Strange reliable a class secure network.","start_word":1150,"end_word":1155,"sentiment":"positive","sentiment_score":0.4156109094619751},{"text":"Yes.","start_word":1156,"end_word":1156,"sentiment":"neutral","sentiment_score":0.3270943760871887},{"text":"We provide with a one month free Internet on our plans. Three night trial has a free get connected in minutes. Receive 15% discount for six months including your first month free.","start_word":1157,"end_word":1188,"sentiment":"positive","sentiment_score":0.3863367438316345},{"text":"Get your free Superboost routers recommended for your boost upgrades. Slow down. You select the 50 plan Yes. Eptiplan. with the Yes. 60 it's normally $79.95, but you're getting it for $67.45. Then you go down. You want twelve months. You click on the twelve month router, which is the k seven Wi Fi six. Yeah. So you read down the free router for twelve months contract. Yeah. Then you go down the bottom, you click on your twelve months contract, which is for free. It's saying free k y six blah blah blah. Then you go down, and you'll see total pay $67.45. Right? Yeah. Yeah. I can see that.","start_word":1189,"end_word":1299,"sentiment":"neutral","sentiment_score":0.04261079430580139},{"text":"I think I mistakenly clicked the no contract as well. That's why. No. You probably clicked on the wrong side. That's why.","start_word":1300,"end_word":1321,"sentiment":"negative","sentiment_score":-0.42680007219314575},{"text":"But but it doesn't matter. Anyway, Yeah. you're here now. So you just click on order now, and that'll take you to the next page. Yep. And then you gotta put in your first name, your surname. Then you write down the street address. It'll pop up automatically. And And this then you yeah. select the address. And then underneath that, you got apartment suite, whatever. So you put in the unit number only. All the rest, suburb, postcode, state will come up automatically. Then you put in your email address, mobile number, driver's license, or a form of ID. And the reason why we ask for that is to qualify you. If anybody rings up on your behalf, we need to know it's you. So we do that by the date of birth and by the ID provider. So it can be a driver's license, passport, or Medicare card. Any one of those three. Or if you've got the digital ID, you can use that as well. Okay. K. And you got a date of birth, then you got terms and conditions. You can click on that. You can read the terms or whatever. Then I have read understood accepted direct debit if you wanted that direct debit. You click on that. And if you look on the right side, you're gonna pay for that month plus the delivery fee, $87.95 standard postage. Just underneath that, it's got express postage. So if you click on express postage, Yeah. Yeah. I it'll got it. give you the extra $5 charge. And and that's oh, what's happened in that? Okay.","start_word":1322,"end_word":1590,"sentiment":"neutral","sentiment_score":0.08501214534044266},{"text":"No. That's wrong. It's not what have I done here? Bloody IT guy. They drive you nuts. Yeah.","start_word":1591,"end_word":1608,"sentiment":"negative","sentiment_score":-0.682797372341156},{"text":"No. Just click on the standard pay that, and I'll just get it sent out express postage for you. That's not a problem.","start_word":1609,"end_word":1631,"sentiment":"neutral","sentiment_score":-0.1859559863805771},{"text":"I've gotta get the IT guy to fix that up.","start_word":1632,"end_word":1641,"sentiment":"negative","sentiment_score":-0.5931820273399353},{"text":"So it's going from 87 to go to 93, but it's going to A12, and that's not right. Okay. Just Is a that sec. what happens at your end when you press express? I'm just trying to type my driving license. Just a sec. 54, Okay. 567.","start_word":1642,"end_word":1688,"sentiment":"neutral","sentiment_score":-0.08009553700685501},{"text":"I'm glad I picked that up now because we only just finished upgrading all the new upgrades and all that.","start_word":1689,"end_word":1708,"sentiment":"positive","sentiment_score":0.6068654656410217},{"text":"Yeah. So if I click the express, then it's showing, I think, $25 more. So you're getting what? It's so it's $25 on the 87. Yeah? So what's the final you're getting? 112 dot 95. Yeah? And if postage is if I do, then it says 67.95. So I think that's the one month Internet. Okay. So when you press the express postage, what what price do you get? 92.95. Oh, so it's alright then. I'd say it must be something wrong from my end then. Alright. No. That's alright.","start_word":1709,"end_word":1798,"sentiment":"neutral","sentiment_score":-0.00003209532587788999},{"text":"That's good.","start_word":1799,"end_word":1800,"sentiment":"positive","sentiment_score":0.3453230857849121},{"text":"Yeah. Because I think $20 is delivered. 25 so it's 25 plus 60 Yeah. 7. Yeah. Oh, no. That's alright. So it must be something wrong with my end then. Alright. Yeah.","start_word":1801,"end_word":1832,"sentiment":"neutral","sentiment_score":-0.02657876163721085},{"text":"That's all good.","start_word":1833,"end_word":1835,"sentiment":"positive","sentiment_score":0.5199601054191589},{"text":"And just, yeah, put that through. You could either put that on direct debit or for your debit card, whatever. The order will come through, and you automatically receive a first email of acknowledgment. Yeah. Then you'll receive an email that gives you your portal login details, And it's not your email address. It'll be a reference number plus a password. So you log in to your portal and you change the password and put in your desired password. And that's how you can log in to your portal to see your usage, have a look at other products, make payments, this, that, and everything else. All payments have to be done before the tenth of each month. If they're Yep. not paid between the tenth and the fifteenth, you'll get a late fee. I think it's about $10 or something like that, which would go automatically onto your next invoice. That's part of the become a part of compliance is now in Australia.","start_word":1836,"end_word":1999,"sentiment":"neutral","sentiment_score":0.07120317856713039},{"text":"It's not an option anymore.","start_word":2000,"end_word":2004,"sentiment":"negative","sentiment_score":-0.3540107011795044},{"text":"Yeah. And then everything, you could just do it on your portal. So it's there. And one thing that so let's say you've ordered the 50 plan. Right? Yep. On the 50 plan, you'll normally get more than 50. You'll get probably 53, 54, 55. So we always tend to over deliver, not under.","start_word":2005,"end_word":2058,"sentiment":"neutral","sentiment_score":0.03969674929976463},{"text":"Everybody's happy with the the servers, the customer care, the twenty four seven. We're we're there to make sure that you guys keep connected.","start_word":2059,"end_word":2082,"sentiment":"positive","sentiment_score":0.4807519018650055},{"text":"That's our motto.","start_word":2083,"end_word":2085,"sentiment":"neutral","sentiment_score":0.32988399267196655},{"text":"Airtel Australia keeping you connected.","start_word":2086,"end_word":2090,"sentiment":"positive","sentiment_score":0.3732502162456513},{"text":"And, yeah, we're there twenty four seven to look after you guys.","start_word":2091,"end_word":2102,"sentiment":"neutral","sentiment_score":0.22831779718399048},{"text":"Thank you so much.","start_word":2103,"end_word":2106,"sentiment":"positive","sentiment_score":0.46884068846702576},{"text":"Yeah. So I think we so so we don't sleep. okay. Thank you. Yeah. I think it went through. Alright. Let me just check. Okay. Gotcha. Hang Yeah. Thank on.","start_word":2107,"end_word":2136,"sentiment":"neutral","sentiment_score":0.01786135882139206},{"text":"I'm just thank you for your order and successfully.","start_word":2137,"end_word":2145,"sentiment":"positive","sentiment_score":0.517467737197876},{"text":"oh, you received it? Yeah. Okay. I'll just snap But out my of full it. Yeah. name Let's see if it's come through. Yeah. my That's come full name through. I is could see it from here. yeah. Number one. Shaksam Canal. Yeah. That's it. Let's have a look at your address. The address is Unit 8046 Ferza Street. Right? Yep. Alright. The provisioning team will get hold of that now. It Yep. doesn't take them long. Then they'll they'll send our our warehouse an email. It doesn't take within the next minutes Okay. to prepare the Wi Fi, whichever router it was, and that'll get sent out to you express post. We'll we'll send that out because it comes via Australia Post. We don't trust any other courier for these things.","start_word":2146,"end_word":2277,"sentiment":"neutral","sentiment_score":0.015428823418915272},{"text":"We've had problems with other couriers where they get lost, whatever, blah blah blah blah.","start_word":2278,"end_word":2292,"sentiment":"negative","sentiment_score":-0.4372900128364563},{"text":"Up until now, for the last few years, we've been using Australia Post. We've had no problems. So with Australia Post, so let's say they come to your house and you're not home, Yeah. they'll deliver it to your local post office. So you just have to go and pick it up there. They'll leave Yeah. it there. So we try to deliver it. Go to your local post office. Bring in an ID, pick it up, and all you've gotta do is just connect it to the black box. So Yeah. the black box will have Ethernet one, two, three, and four. The Yeah. the Ethernet cable will go into the Ethernet one port. In the back of the router, you got a WAN port. You put it there. Turn Yeah. it on. Wait a few minutes for it to sync. Yep. Then you look for your Wi Fi name, Airtel 2.4 g or five g. Connect up to the five g if you're using phones or any other devices. Some p some TVs will only connect to the 2.4 g. They won't connect to the five g for some reason. The 2.4 g is normally made for alarm systems. So if you got an alarm system at home, it will only accept 2.4 g frequency. Otherwise, the five g for any other device because it's a bigger bandwidth. Okay. Any questions? You. No. Not at the moment. Maybe when it gets delivered, then I'll have questions. Yeah. Now delivery is pretty it's pretty straightforward. But anyway, you'll get delivered. You'll you'll receive a text saying, look. If you have any issues, call this number during office hours between nine and six or text Yep. assistance to the twenty four hour station, which is a mobile number, and that that's their twenty four hours after well, it's an after hours, twenty four hour service outside of office hours, and that's it.","start_word":2293,"end_word":2614,"sentiment":"neutral","sentiment_score":0.04225332662463188},{"text":"Thank you so much. Hi. You're welcome. Thank you for joining Airtel. We'll get you going. We hope you enjoy the services. Mhmm. Thank you so much. Alright. You have a lovely afternoon. Thanks. Bye. Thanks, buddy. Cheers, mate. Bye.","start_word":2615,"end_word":2654,"sentiment":"positive","sentiment_score":0.6791192293167114}],"average":{"sentiment":"neutral","sentiment_score":0.07428391237097692}}}}