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Miss Melinda, as per our sales representative, you have a question in reference to the billing start date showing to your account, which is August 24? Oh, yeah. That's correct. So here's what happened. When you sign up or process your order, you paid for $115 for the service. So, technically, you do have a front payment for the service that you opted for the plan. The reason why we credit we ensure that this amount of front payment for the service has been credited to your account for your first thirty days. The reason why it's showing July 23 to August 23, and your billing start date only commence August 24 because you have a a front payment. So once you receive your first invoice on August 1, it's only cover this period, August 20 four. Mm-mm. Mhmm. Okay. I understand that. Yeah. Rest assured, one of our technical representative will, give you a call before end of our office hours today. It just so happened they're on on a meeting, but we will already endorsed your account to them because we could see in here that your router has been delivered, and you should be connected to the service right away. So rest assured, miss Melinda? Mm-mm. Mhmm. Yes. It might be the credentials or configuration from the router, but nothing to worry, miss Melinda. Our technical representative, Maureen, will get in touch with you before ends of anyway, we are open until 6PM. So once they're, wrap up their meetings, she will call you back to, help you and assist you to get connected to the services or, check any problem with the configuration of the router. Okay? You're welcome. Appreciate your time, and please keep your line open. 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This is Melissa from Airtel accounts. Am I speaking to miss Melinda? Hi. Good afternoon.\n\nHow are you today? That's great to hear. Miss Melinda, as per our sales representative, you have a question in reference to the billing start date showing to your account, which is August 24? Oh, yeah. That's correct.\n\nSo here's what happened. When you sign up or process your order, you paid for $115 for the service. So, technically, you do have a front payment for the service that you opted for the plan. The reason why we credit we ensure that this amount of front payment for the service has been credited to your account for your first thirty days. The reason why it's showing July 23 to August 23, and your billing start date only commence August 24 because you have a a front payment.\n\nSo once you receive your first invoice on August 1, it's only cover this period, August 20 four. Mm-mm. Mhmm. Okay. I understand that.\n\nYeah. Rest assured, one of our technical representative will, give you a call before end of our office hours today. It just so happened they're on on a meeting, but we will already endorsed your account to them because we could see in here that your router has been delivered, and you should be connected to the service right away. So rest assured, miss Melinda? Mm-mm.\n\nMhmm. Yes. It might be the credentials or configuration from the router, but nothing to worry, miss Melinda. Our technical representative, Maureen, will get in touch with you before ends of anyway, we are open until 6PM. So once they're, wrap up their meetings, she will call you back to, help you and assist you to get connected to the services or, check any problem with the configuration of the router.\n\nOkay? You're welcome. Appreciate your time, and please keep your line open. Have a good one.","paragraphs":[{"sentences":[{"text":"Afternoon.","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.018654100596904755},{"text":"This is Melissa from Airtel accounts.","start":0.96,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.0336833947027723},{"text":"Am I speaking to miss Melinda?","start":3.6799998,"end":5.46,"sentiment":"neutral","sentiment_score":0.030532969472308952},{"text":"Hi.","start":7.68,"end":8.0,"sentiment":"neutral","sentiment_score":0.2620261311531067},{"text":"Good afternoon.","start":8.0,"end":8.74,"sentiment":"positive","sentiment_score":0.497174397110939}],"sentiment":"neutral","sentiment_score":0.10377045068889856,"num_words":16,"start":0.16,"end":8.74},{"sentences":[{"text":"How are you today?","start":8.88,"end":9.94,"sentiment":"positive","sentiment_score":0.45242758095264435},{"text":"That's great to hear.","start":11.759999,"end":12.88,"sentiment":"positive","sentiment_score":0.6905884444713593},{"text":"Miss Melinda, as per our sales representative, you have a question in reference to the billing start date showing to your account, which is August 24?","start":12.88,"end":23.365002,"sentiment":"neutral","sentiment_score":0.031824944039376885},{"text":"Oh, yeah.","start":28.16,"end":28.8,"sentiment":"neutral","sentiment_score":0.03776271641254425},{"text":"That's correct.","start":28.8,"end":29.52,"sentiment":"neutral","sentiment_score":0.0979069285094738}],"sentiment":"neutral","sentiment_score":0.14923294569904866,"num_words":38,"start":8.88,"end":29.52},{"sentences":[{"text":"So here's what happened.","start":29.52,"end":31.22,"sentiment":"neutral","sentiment_score":0.03486764896661043},{"text":"When you sign up or process your order, you paid for $115 for the service.","start":31.68,"end":39.78,"sentiment":"neutral","sentiment_score":0.05072264100114505},{"text":"So, technically, you do have a front payment for the service that you opted for the 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four.","start":68.535,"end":76.795006,"sentiment":"neutral","sentiment_score":-0.07494518843789895},{"text":"Mm-mm.","start":91.22,"end":91.72,"sentiment":"neutral","sentiment_score":-0.16776829957962036},{"text":"Mhmm.","start":105.005,"end":105.325,"sentiment":"neutral","sentiment_score":-0.001506146974861622},{"text":"Okay.","start":105.325,"end":105.80499,"sentiment":"neutral","sentiment_score":0.014924675226211548},{"text":"I understand that.","start":105.80499,"end":107.265,"sentiment":"neutral","sentiment_score":-0.03383105744918188}],"sentiment":"neutral","sentiment_score":-0.06686901398158322,"num_words":24,"start":68.535,"end":107.265},{"sentences":[{"text":"Yeah.","start":110.604996,"end":111.104996,"sentiment":"neutral","sentiment_score":0.11702807247638702},{"text":"Rest assured, one of our technical representative will, give you a call before end of our office hours today.","start":111.380005,"end":119.380005,"sentiment":"neutral","sentiment_score":0.20018752154551053},{"text":"It just so happened they're on on a meeting, but we will already endorsed your account to them because we could see in here that your router has been delivered, and you should be connected to the service right away.","start":119.380005,"end":132.075,"sentiment":"neutral","sentiment_score":0.25324884820729493},{"text":"So rest assured, miss Melinda?","start":132.375,"end":134.395,"sentiment":"neutral","sentiment_score":-0.03202022090554237},{"text":"Mm-mm.","start":142.48001,"end":142.98001,"sentiment":"neutral","sentiment_score":-0.10802743583917618}],"sentiment":"neutral","sentiment_score":0.20882449045099996,"num_words":66,"start":110.604996,"end":142.98001},{"sentences":[{"text":"Mhmm.","start":145.04001,"end":145.54001,"sentiment":"neutral","sentiment_score":-0.12683644890785217},{"text":"Yes.","start":149.695,"end":150.015,"sentiment":"neutral","sentiment_score":-0.05855880677700043},{"text":"It might be the credentials or configuration from the router, but nothing to worry, miss Melinda.","start":150.015,"end":155.875,"sentiment":"neutral","sentiment_score":-0.02051873365417123},{"text":"Our technical representative, Maureen, will get in touch with you before ends of anyway, we are open until 6PM.","start":156.255,"end":163.85501,"sentiment":"neutral","sentiment_score":0.14110800192544334},{"text":"So once they're, wrap up their meetings, she will call you back to, help you and assist you to get connected to the services or, check any problem with the configuration of the router.","start":163.85501,"end":177.26894,"sentiment":"neutral","sentiment_score":0.19647626052884495}],"sentiment":"neutral","sentiment_score":0.12461337887905014,"num_words":71,"start":145.04001,"end":177.26894},{"sentences":[{"text":"Okay?","start":177.26894,"end":177.76894,"sentiment":"neutral","sentiment_score":0.1567019522190094},{"text":"You're welcome.","start":179.66895,"end":180.48894,"sentiment":"positive","sentiment_score":0.4811941385269165},{"text":"Appreciate your time, and please keep your line open.","start":180.54893,"end":183.50894,"sentiment":"positive","sentiment_score":0.4483901957670848},{"text":"Have a good 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Yes. You are. Good. Thank you.\n\nYes. That's right. It should have been the July 24. No. No.\n\nNo. I just thought that might have been that they can't connect me is the problem. And that's why I'm saying to them is the problem that they've got the wrong start date programmed in the computer. The other problem was they asked me to look up the number to see if it'd been incorrectly entered by their people, which it has. And I've sent them that information, and they've now come back and said, okay.\n\nWe'll put you through to our accounts person. So their IT people need to be fixing the problem so I can connect. Yeah. I think the issue is someone's programmed. There's one there's one number which is wrong where they put in an 8 instead of 5 or a 6 or something like that.\n\nAnd I've sent them the details of that. So I think that is the problem that they need to fix. Yes. Thank you. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.0318288654088974},{"text":"Yes.","start":6.3999996,"end":6.56,"sentiment":"neutral","sentiment_score":0.09525691717863084},{"text":"You are.","start":6.56,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.13904798030853271},{"text":"Good.","start":10.48,"end":10.8,"sentiment":"positive","sentiment_score":0.5608011484146118},{"text":"Thank you.","start":10.8,"end":11.62,"sentiment":"positive","sentiment_score":0.6547057032585144}],"sentiment":"neutral","sentiment_score":0.32505632830517633,"num_words":7,"start":1.1999999,"end":11.62},{"sentences":[{"text":"Yes.","start":24.485,"end":24.724998,"sentiment":"neutral","sentiment_score":0.03165090084075928},{"text":"That's right.","start":24.724998,"end":25.205,"sentiment":"neutral","sentiment_score":0.05764603614807129},{"text":"It should have been the July 24.","start":25.205,"end":27.145,"sentiment":"neutral","sentiment_score":0.03221599943935871},{"text":"No.","start":75.615,"end":75.855,"sentiment":"neutral","sentiment_score":-0.15936926007270813},{"text":"No.","start":75.855,"end":76.015,"sentiment":"neutral","sentiment_score":-0.2131560444831848}],"sentiment":"neutral","sentiment_score":-5.861278623340201e-6,"num_words":12,"start":24.485,"end":76.015},{"sentences":[{"text":"No.","start":76.015,"end":76.255005,"sentiment":"neutral","sentiment_score":-0.27047237753868103},{"text":"I just thought that might have been that they can't connect me is the problem.","start":76.255005,"end":80.435,"sentiment":"negative","sentiment_score":-0.41825264096260073},{"text":"And that's why I'm saying to them is the problem that they've got the wrong start date programmed in the computer.","start":80.735,"end":87.475,"sentiment":"negative","sentiment_score":-0.35310537332580205},{"text":"The other problem was they asked me to look up the number to see if it'd been incorrectly entered by their people, which it has.","start":87.96,"end":97.1,"sentiment":"neutral","sentiment_score":-0.24224270403385162},{"text":"And I've sent them that information, and they've now come back and said, okay.","start":97.32,"end":101.685005,"sentiment":"neutral","sentiment_score":0.007379929402044841}],"sentiment":"neutral","sentiment_score":-0.26200293975048944,"num_words":76,"start":76.015,"end":101.685005},{"sentences":[{"text":"We'll put you through to our accounts person.","start":101.685005,"end":103.785,"sentiment":"neutral","sentiment_score":0.0035550995962694287},{"text":"So their IT people need to be fixing the problem so I can connect.","start":105.525,"end":110.105,"sentiment":"neutral","sentiment_score":-0.1085909019623484},{"text":"Yeah.","start":132.545,"end":132.865,"sentiment":"neutral","sentiment_score":0.056459084153175354},{"text":"I think the issue is someone's programmed.","start":132.865,"end":135.045,"sentiment":"neutral","sentiment_score":-0.14456368663481303},{"text":"There's one there's one number which is wrong where they put in an 8 instead of 5 or a 6 or something like that.","start":135.425,"end":142.07,"sentiment":"neutral","sentiment_score":-0.21849637913207212}],"sentiment":"neutral","sentiment_score":-0.14243021578079573,"num_words":54,"start":101.685005,"end":142.07},{"sentences":[{"text":"And I've sent them the details of that.","start":142.13,"end":144.47,"sentiment":"neutral","sentiment_score":-0.1353851817548275},{"text":"So I think that is the problem that they need to fix.","start":144.85,"end":148.95001,"sentiment":"neutral","sentiment_score":-0.3153388810654481},{"text":"Yes.","start":154.655,"end":155.155,"sentiment":"neutral","sentiment_score":0.01532459817826748},{"text":"Thank you.","start":178.44887,"end":179.10887,"sentiment":"positive","sentiment_score":0.4277188926935196},{"text":"Thank you.","start":184.44887,"end":185.26888,"sentiment":"positive","sentiment_score":0.39893047511577606}],"sentiment":"neutral","sentiment_score":-0.12794098772108556,"num_words":25,"start":142.13,"end":185.26888}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Afternoon. This\n\nChannel 1: Hi.\n\nChannel 0: is Melissa from Airtel accounts. Am I speaking to miss Melinda?\n\nChannel 1: Yes. You are.\n\nChannel 0: Hi. Good afternoon. How are you today?\n\nChannel 1: Good. Thank you.\n\nChannel 0: That's great to hear. Miss Melinda, as per our sales representative, you have a question in reference to the billing start date showing to your account, which is August 24?\n\nChannel 1: Yes. That's right. It should have been the July 24.\n\nChannel 0: Oh, yeah. That's correct. So here's what happened. When you sign up or process your order, you paid for $115 for the service. So, technically, you do have a front payment for the service that you opted for the plan.\n\nThe reason why we credit we ensure that this amount of front payment for the service has been credited to your account for your first thirty days. The reason why it's showing July 23 to August 23, and your billing start date only commence August 24 because you have a a front payment. So once you receive your first invoice on August 1, it's only cover this period, August\n\nChannel 1: No. No.\n\nChannel 0: 20\n\nChannel 1: No. I\n\nChannel 0: four.\n\nChannel 1: just thought that might have been that they can't connect me is the problem. And that's why I'm saying to them is the problem that they've got the wrong start date programmed in the computer. The other problem was they asked me to look up\n\nChannel 0: Mm-mm.\n\nChannel 1: the number to see if it'd been incorrectly entered by their people, which it has. And I've sent them that information, and they've now come back and said, okay. We'll put you through to our accounts person.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: So\n\nChannel 0: I understand\n\nChannel 1: their IT\n\nChannel 0: that.\n\nChannel 1: people need to be fixing the problem so I can connect.\n\nChannel 0: Yeah. Rest assured, one of our technical representative will, give you a call before end of our office hours today. It just so happened they're on on a meeting, but we will already endorsed your account to them because we could see in here that your router has been delivered, and you should be connected to the service right away. So\n\nChannel 1: Yeah.\n\nChannel 0: rest assured,\n\nChannel 1: I think the issue\n\nChannel 0: miss\n\nChannel 1: is\n\nChannel 0: Melinda?\n\nChannel 1: someone's programmed. There's one there's one number which is wrong where they put in an 8 instead of 5 or a 6 or something like that. And I've\n\nChannel 0: Mm-mm.\n\nChannel 1: sent them the details of that. So\n\nChannel 0: Mhmm.\n\nChannel 1: I think that is the problem that they need to fix.\n\nChannel 0: Yes. It might be the credentials or configuration from the router, but nothing\n\nChannel 1: Yes.\n\nChannel 0: to worry, miss Melinda. Our technical representative, Maureen, will get in touch with you before ends of anyway, we are open until 6PM. So once they're, wrap up their meetings, she will call you back to, help you and assist you to get connected to the services or, check any problem with the configuration of the router. Okay?\n\nChannel 1: Thank you.\n\nChannel 0: You're welcome. Appreciate your time, and please keep your line open. Have a good one.\n\nChannel 1: Thank you.","paragraphs":[{"sentences":[{"text":"Afternoon.","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.018654100596904755},{"text":"This","start":0.96,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.019538480788469315}],"sentiment":"neutral","sentiment_score":0.019096290692687035,"channel":0,"num_words":2,"start":0.16,"end":1.1999999},{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.0318288654088974}],"sentiment":"neutral","sentiment_score":0.0318288654088974,"channel":1,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"is Melissa from Airtel accounts.","start":1.1999999,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.036512377485632894},{"text":"Am I speaking to miss 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credentials or configuration from the router, but nothing","start":150.015,"end":154.815,"sentiment":"neutral","sentiment_score":-0.06394490320235491}],"sentiment":"neutral","sentiment_score":-0.06353058809271225,"channel":0,"num_words":13,"start":149.695,"end":154.815},{"sentences":[{"text":"Yes.","start":154.655,"end":155.155,"sentiment":"neutral","sentiment_score":0.01532459817826748}],"sentiment":"neutral","sentiment_score":0.01532459817826748,"channel":1,"num_words":1,"start":154.655,"end":155.155},{"sentences":[{"text":"to worry, miss Melinda.","start":154.815,"end":155.875,"sentiment":"neutral","sentiment_score":0.10975977499037981},{"text":"Our technical representative, Maureen, will get in touch with you before ends of anyway, we are open until 6PM.","start":156.255,"end":163.85501,"sentiment":"neutral","sentiment_score":0.14110800192544334},{"text":"So once they're, wrap up their meetings, she will call you back to, help you and assist you to get connected to the services or, check any problem with the configuration of the router.","start":163.85501,"end":177.26894,"sentiment":"neutral","sentiment_score":0.19647626052884495},{"text":"Okay?","start":177.26894,"end":177.76894,"sentiment":"neutral","sentiment_score":0.1567019522190094}],"sentiment":"neutral","sentiment_score":0.17167217149559794,"channel":0,"num_words":58,"start":154.815,"end":177.76894},{"sentences":[{"text":"Thank you.","start":178.44887,"end":179.10887,"sentiment":"positive","sentiment_score":0.4277188926935196}],"sentiment":"positive","sentiment_score":0.4277188926935196,"channel":1,"num_words":2,"start":178.44887,"end":179.10887},{"sentences":[{"text":"You're welcome.","start":179.66895,"end":180.48894,"sentiment":"positive","sentiment_score":0.4811941385269165},{"text":"Appreciate your time, and please keep your line open.","start":180.54893,"end":183.50894,"sentiment":"positive","sentiment_score":0.4483901957670848},{"text":"Have a good one.","start":183.50894,"end":184.56894,"sentiment":"positive","sentiment_score":0.7830486595630646}],"sentiment":"positive","sentiment_score":0.5420063118139903,"channel":0,"num_words":15,"start":179.66895,"end":184.56894},{"sentences":[{"text":"Thank you.","start":184.44887,"end":185.26888,"sentiment":"positive","sentiment_score":0.39893047511577606}],"sentiment":"positive","sentiment_score":0.39893047511577606,"channel":1,"num_words":2,"start":184.44887,"end":185.26888}]},"summary":{"result":"success","short":"The customer, Miss Melinda, has a billing issue with her service plan. The agent explains that she had a front payment for service and credited the wrong date, causing her billing to commence on the wrong date. The agent assures her that a technical representative will call her before end of the day to help her connect to the service and address any configuration issues with the router."},"intents":{"segments":[{"text":"Miss Melinda, as per our sales representative, you have a question in reference to the billing start date showing to your account, which is August 24?","start_word":31,"end_word":56,"intents":[{"intent":"Report billing issue","confidence_score":0.0010252993}]},{"text":"So I understand their IT that. people need to be fixing the problem so I can connect. Yeah.","start_word":267,"end_word":284,"intents":[{"intent":"Fix router configuration and connect to accounts","confidence_score":0.0038295344}]}]},"sentiments":{"segments":[{"text":"Afternoon. This is Hi. Melissa from Airtel accounts. Am I speaking to miss Melinda? Yes. You are. Hi.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.060807108879089355},{"text":"Good afternoon. How are you today? Good. Thank you. That's great to hear.","start_word":18,"end_word":30,"sentiment":"positive","sentiment_score":0.5747177004814148},{"text":"Miss Melinda, as per our sales representative, you have a question in reference to the billing start date showing to your account, which is August 24? Yes. That's right. It should have been the July 24. Oh, yeah. That's correct. So here's what happened. When you sign up or process your order, you paid for $115 for the service. So, technically, you do have a front payment for the service that you opted for the plan. The reason why we credit we ensure that this amount of front payment for the service has been credited to your account for your first thirty days. The reason why it's showing July 23 to August 23, and your billing start date only commence August 24 because you have a a front payment. So once you receive your first invoice on August 1, it's only cover this period, August No. No. 20 No. I four.","start_word":31,"end_word":181,"sentiment":"neutral","sentiment_score":0.02242274023592472},{"text":"just thought that might have been that they can't connect me is the problem. And that's why I'm saying to them is the problem that they've got the wrong start date programmed in the computer.","start_word":182,"end_word":216,"sentiment":"negative","sentiment_score":-0.381902277469635},{"text":"The other problem was they asked me to look up Mm-mm. the number to see if it'd been incorrectly entered by their people, which it has. And I've sent them that information, and they've now come back and said, okay. We'll put you through to our accounts person. Mhmm. Okay. So I understand their IT that. people need to be fixing the problem so I can connect. Yeah. Rest assured, one of our technical representative will, give you a call before end of our office hours today. It just so happened they're on on a meeting, but we will already endorsed your account to them because we could see in here that your router has been delivered, and you should be connected to the service right away. So Yeah. rest assured, I think the issue miss is Melinda? someone's programmed. There's one there's one number which is wrong where they put in an 8 instead of 5 or a 6 or something like that. And I've Mm-mm. sent them the details of that. So Mhmm. I think that is the problem that they need to fix. Yes. It might be the credentials or configuration from the router, but nothing Yes. to worry, miss Melinda. Our technical representative, Maureen, will get in touch with you before ends of anyway, we are open until 6PM. So once they're, wrap up their meetings, she will call you back to, help you and assist you to get connected to the services or, check any problem with the configuration of the router. Okay?","start_word":217,"end_word":474,"sentiment":"neutral","sentiment_score":0.008752272572628287},{"text":"Thank you. You're welcome. Appreciate your time, and please keep your line open. Have a good one. Thank you.","start_word":475,"end_word":493,"sentiment":"positive","sentiment_score":0.5751165230023233}],"average":{"sentiment":"neutral","sentiment_score":0.029873429833947716}}}}