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aged care head office. For billing inquiries, press 1. For payroll inquiries, press 2. For accounts payable inquiries, press 3. For recruitment inquiries, press 4.\n\nFor people and culture inquiries, press 5. For all other inquiries, press 8. To hear these options again, press 9. Welcome to Respeak Head Office. You're speaking to Mandy.\n\nNow he's not in. He actually works remotely, so he's not actually in our head office physically. But, yeah, was he expecting your call? Probably. Right.\n\nOkay. And what was your name? Vigilance AI? Okay. Alright.\n\nI'll see if he's if I can contact him and if he's available, won't be long. Thanks for the lengthy delay there, Mary. Now I wasn't able to get a hold of him. All I got was a message bank. So I can just let him know that, yeah, you're following up.\n\nI mean, it's something that possibly would go through to our procurement department, I would say. Yeah. Lovely. Alright then. That sounds like a good idea.\n\nOkay. Thank you. Bye. You too.","paragraphs":[{"sentences":[{"text":"Respect aged care head office.","start":0.39999998,"end":2.5,"sentiment":"neutral","sentiment_score":0.05032492205500603},{"text":"For billing inquiries, press 1.","start":2.6399999,"end":4.98,"sentiment":"neutral","sentiment_score":0.032308536022901534},{"text":"For payroll inquiries, press 2.","start":5.04,"end":7.46,"sentiment":"neutral","sentiment_score":0.03245628960430622},{"text":"For accounts payable inquiries, press 3.","start":7.52,"end":10.42,"sentiment":"neutral","sentiment_score":0.030125015104810398},{"text":"For recruitment inquiries, press 4.","start":10.719999,"end":13.46,"sentiment":"neutral","sentiment_score":0.027822430804371835}],"sentiment":"neutral","sentiment_score":0.03443503781006886,"num_words":26,"start":0.39999998,"end":13.46},{"sentences":[{"text":"For people and culture inquiries, press 5.","start":13.92,"end":16.895,"sentiment":"neutral","sentiment_score":0.028279397370559827},{"text":"For all other 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For billing inquiries, press 1. For payroll inquiries, press 2. For accounts payable inquiries, press 3. For recruitment inquiries, press 4.\n\nFor people and culture inquiries, press 5. For all other inquiries, press 8. To hear these options again, press 9. Welcome to Respeak Head Office. You're speaking to Mandy.\n\nChannel 0: Yes, Mindy. Good morning. I'm looking for Jason Riley.\n\nChannel 1: Now he's not in. He actually works remotely, so he's not actually in our head office physically. But, yeah, was he expecting your call?\n\nChannel 0: Yeah. This is just a follow-up call to with regards to the email we sent to him. But if in\n\nChannel 1: Probably.\n\nChannel 0: that case, maybe I'll just do following up with him again.\n\nChannel 1: Right. Okay. And what was your name?\n\nChannel 0: Mary from Vigilance AI.\n\nChannel 1: Vigilance\n\nChannel 0: Yes.\n\nChannel 1: AI? Okay. Alright. I'll see if he's if I can contact him and if he's available, won't be long.\n\nChannel 0: Sure. Thank you.\n\nChannel 1: Thanks for the lengthy delay there, Mary. Now I wasn't able to get a hold of him. All I got was a message bank. So I can just let him know that, yeah, you're following up. I mean,\n\nChannel 0: Mhmm.\n\nChannel 1: it's something that possibly would go through to our procurement department, I would\n\nChannel 0: Mhmm.\n\nChannel 1: say. Yeah.\n\nChannel 0: I see. No worries. If in that case, I'll just drop again an email to Jason.\n\nChannel 1: Lovely. Alright\n\nChannel 0: Alright.\n\nChannel 1: then. That\n\nChannel 0: Thank\n\nChannel 1: sounds\n\nChannel 0: you for\n\nChannel 1: like\n\nChannel 0: your\n\nChannel 1: a\n\nChannel 0: help\n\nChannel 1: good idea.\n\nChannel 0: too.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Alright. Have a good one. Bye.\n\nChannel 1: Bye. You too.","paragraphs":[{"sentences":[{"text":"Respect aged care head office.","start":0.39999998,"end":2.5,"sentiment":"neutral","sentiment_score":0.05032492205500603},{"text":"For billing inquiries, press 1.","start":2.6399999,"end":4.98,"sentiment":"neutral","sentiment_score":0.032308536022901534},{"text":"For payroll inquiries, press 2.","start":5.04,"end":7.46,"sentiment":"neutral","sentiment_score":0.03245628960430622},{"text":"For accounts payable inquiries, press 3.","start":7.52,"end":10.42,"sentiment":"neutral","sentiment_score":0.030125015104810398},{"text":"For recruitment inquiries, press 4.","start":10.719999,"end":13.46,"sentiment":"neutral","sentiment_score":0.027822430804371835}],"sentiment":"neutral","sentiment_score":0.03443503781006886,"channel":1,"num_words":26,"start":0.39999998,"end":13.46},{"sentences":[{"text":"For people and culture inquiries, press 5.","start":13.92,"end":16.895,"sentiment":"neutral","sentiment_score":0.028279397370559827},{"text":"For all other inquiries, press 8.","start":17.675,"end":20.175,"sentiment":"neutral","sentiment_score":0.018665362770358723},{"text":"To hear these options again, press 9.","start":20.475,"end":22.895,"sentiment":"neutral","sentiment_score":0.017207526867943152},{"text":"Welcome to Respeak Head Office.","start":35.82,"end":37.26,"sentiment":"neutral","sentiment_score":0.09292449951171874},{"text":"You're speaking to Mandy.","start":37.26,"end":38.4,"sentiment":"neutral","sentiment_score":0.058007377199828625}],"sentiment":"neutral","sentiment_score":0.0388638845741235,"channel":1,"num_words":29,"start":13.92,"end":38.4},{"sentences":[{"text":"Yes, Mindy.","start":39.215,"end":40.035,"sentiment":"neutral","sentiment_score":0.10126360133290291},{"text":"Good morning.","start":40.175,"end":40.894997,"sentiment":"neutral","sentiment_score":0.2811783403158188},{"text":"I'm looking for Jason 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The representative is trying to get in touch with him regarding an email they sent to him and will try to reach out again. The representative also asks for the caller's name and explains that they are following up on an email they sent to him."},"intents":{"segments":[{"text":"This is just a follow-up call to with regards to the email we sent to him. But if in Probably. that case, maybe I'll just do following up with him again. Right. Okay.","start_word":89,"end_word":121,"intents":[{"intent":"Schedule follow-up call","confidence_score":0.001163532}]}]},"sentiments":{"segments":[{"text":"Respect aged care head office. For billing inquiries, press 1. For payroll inquiries, press 2. For accounts payable inquiries, press 3. For recruitment inquiries, press 4. For people and culture inquiries, press 5. For all other inquiries, press 8. To hear these options again, press 9. Welcome to Respeak Head Office. You're speaking to Mandy. Yes, Mindy. Good morning. I'm looking for Jason Riley. Now he's not in. He actually works remotely, so he's not actually in our head office physically. But, yeah, was he expecting your call? Yeah. This is just a follow-up call to with regards to the email we sent to him. But if in Probably. that case, maybe I'll just do following up with him again. Right. Okay. And what was your name? Mary from Vigilance AI. Vigilance Yes. AI? Okay. Alright. I'll see if he's if I can contact him and if he's available, won't be long. Sure. Thank you. Thanks for the lengthy delay there, Mary. Now I wasn't able to get a hold of him. All I got was a message bank. So I can just let him know that, yeah, you're following up. I mean, Mhmm. it's something that possibly would go through to our procurement department, I would Mhmm. say. Yeah. I see. No worries. If in that case, I'll just drop again an email to Jason. Lovely. Alright Alright. then.","start_word":0,"end_word":229,"sentiment":"neutral","sentiment_score":0.02461336925625801},{"text":"Thank That sounds you for like your a help good too.","start_word":230,"end_word":240,"sentiment":"positive","sentiment_score":0.4902770221233368},{"text":"idea. Okay.","start_word":241,"end_word":242,"sentiment":"neutral","sentiment_score":0.2494389116764069},{"text":"Thank you. Alright. Have a good one.","start_word":243,"end_word":249,"sentiment":"positive","sentiment_score":0.4386732280254364},{"text":"Bye. Bye. You too.","start_word":250,"end_word":253,"sentiment":"neutral","sentiment_score":0.1878223717212677}],"average":{"sentiment":"neutral","sentiment_score":0.05966710794658561}}}}