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Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","paragraphs":[{"sentences":[{"text":"Isn't available right now.","start":5.2799997,"end":6.8799996,"sentiment":"neutral","sentiment_score":-0.01615904904901555},{"text":"Please leave a detailed message after the tone.","start":6.8799996,"end":9.44,"sentiment":"neutral","sentiment_score":-0.035001761047169566},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":9.44,"end":13.299999,"sentiment":"neutral","sentiment_score":-0.017190447139243285}],"sentiment":"neutral","sentiment_score":-0.02231507376526178,"num_words":27,"start":5.2799997,"end":13.299999}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. My name is\n\nChannel 1: Isn't\n\nChannel 0: Mary.\n\nChannel 1: available\n\nChannel 0: And\n\nChannel 1: right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.\n\nChannel 0: Hi. My name is Mary, and I'm calling from Airtel. I'm just reaching out as we still noticed that your service has been offline. So if I just wanted to check-in and make sure everything is okay with your connection. If you need further assistance with your Internet connection, please don't hesitate to call us, and we'll be more than happy to assist.\n\nYou can call us back at 0391218113. Again, that's 0391218113. Thank you, and have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"Hello.","start":4.4,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.011079522781074049},{"text":"My name is","start":4.7999997,"end":5.44,"sentiment":"neutral","sentiment_score":0.01119540569682916}],"sentiment":"neutral","sentiment_score":0.011166434967890382,"channel":0,"num_words":4,"start":4.4,"end":5.44},{"sentences":[{"text":"Isn't","start":5.2799997,"end":5.68,"sentiment":"neutral","sentiment_score":2.391636542142806e-7}],"sentiment":"neutral","sentiment_score":2.391636542142806e-7,"channel":1,"num_words":1,"start":5.2799997,"end":5.68},{"sentences":[{"text":"Mary.","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":-0.011565128341317177}],"sentiment":"neutral","sentiment_score":-0.011565128341317177,"channel":0,"num_words":1,"start":5.44,"end":5.94},{"sentences":[{"text":"available","start":5.68,"end":6.16,"sentiment":"neutral","sentiment_score":-0.01753440871834755}],"sentiment":"neutral","sentiment_score":-0.01753440871834755,"channel":1,"num_words":1,"start":5.68,"end":6.16},{"sentences":[{"text":"And","start":6.0,"end":6.24,"sentiment":"neutral","sentiment_score":-0.021274955943226814}],"sentiment":"neutral","sentiment_score":-0.021274955943226814,"channel":0,"num_words":1,"start":6.0,"end":6.24},{"sentences":[{"text":"right now.","start":6.16,"end":6.8799996,"sentiment":"neutral","sentiment_score":-0.023551013320684433},{"text":"Please leave a detailed message after the tone.","start":6.8799996,"end":9.44,"sentiment":"neutral","sentiment_score":-0.035001761047169566},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":9.44,"end":13.299999,"sentiment":"neutral","sentiment_score":-0.017190447139243285}],"sentiment":"neutral","sentiment_score":-0.023398912884294985,"channel":1,"num_words":25,"start":6.16,"end":13.299999},{"sentences":[{"text":"Hi.","start":14.8949995,"end":15.295,"sentiment":"neutral","sentiment_score":0.04663655906915665},{"text":"My name is Mary, and I'm calling from Airtel.","start":15.295,"end":17.775,"sentiment":"neutral","sentiment_score":0.05929687826169862},{"text":"I'm just reaching out as we still noticed that your service has been offline.","start":17.775,"end":22.195,"sentiment":"neutral","sentiment_score":-0.10325876756438188},{"text":"So if I just wanted to check-in and make sure everything is okay with your connection.","start":22.654999,"end":26.915,"sentiment":"neutral","sentiment_score":0.037592409178614616},{"text":"If you need further assistance with your Internet connection, please don't hesitate to call us, and we'll be more than happy to assist.","start":27.45,"end":34.43,"sentiment":"neutral","sentiment_score":0.22922340165013852}],"sentiment":"neutral","sentiment_score":0.07949686511641457,"channel":0,"num_words":63,"start":14.8949995,"end":34.43},{"sentences":[{"text":"You can call us back at 0391218113.","start":34.81,"end":39.690002,"sentiment":"neutral","sentiment_score":0.13485278189182281},{"text":"Again, that's 0391218113.","start":39.690002,"end":44.384937,"sentiment":"neutral","sentiment_score":0.1561127007007599},{"text":"Thank you, and have a great day.","start":44.384937,"end":45.904938,"sentiment":"positive","sentiment_score":0.6636331847735814},{"text":"Goodbye.","start":45.904938,"end":46.404938,"sentiment":"neutral","sentiment_score":0.18238480389118197}],"sentiment":"positive","sentiment_score":0.3466735929250717,"channel":0,"num_words":18,"start":34.81,"end":46.404938}]},"summary":{"result":"success","short":"A representative from Airtel named Mary calls a customer to check if their service is still offline. Mary leaves a message asking the customer to call back if they need further assistance with their internet connection and provides a phone number for them to call."},"intents":{"segments":[{"text":"Hi. My name is Mary, and I'm calling from Airtel. I'm just reaching out as we still noticed that your service has been offline. So if I just wanted to check-in and make sure everything is okay with your connection.","start_word":33,"end_word":72,"intents":[{"intent":"Check connection","confidence_score":0.07926595}]},{"text":"If you need further assistance with your Internet connection, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":73,"end_word":95,"intents":[{"intent":"Assist with internet connection","confidence_score":0.25248533}]}]},"sentiments":{"segments":[{"text":"Hello. My name is Isn't Mary. available And right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options. Hi. My name is Mary, and I'm calling from Airtel. I'm just reaching out as we still noticed that your service has been offline. So if I just wanted to check-in and make sure everything is okay with your connection. If you need further assistance with your Internet connection, please don't hesitate to call us, and we'll be more than happy to assist. You can call us back at 0391218113. Again, that's 0391218113.","start_word":0,"end_word":105,"sentiment":"neutral","sentiment_score":0.06520653516054153},{"text":"Thank you, and have a great day.","start_word":106,"end_word":112,"sentiment":"positive","sentiment_score":0.669003427028656},{"text":"Goodbye.","start_word":113,"end_word":113,"sentiment":"neutral","sentiment_score":0.2285471260547638}],"average":{"sentiment":"neutral","sentiment_score":0.10576005415482954}}}}