{"metadata":{"transaction_key":"deprecated","request_id":"019fca3a-7ca2-7fe2-af77-efacf49bf4fe","sha256":"bc576e6e5a80c480b706f2880a1540302389acfc1d804fa3f3c1ad8ec4035572","created":"2026-08-04T00:44:20.200Z","duration":46.655937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":156,"output_tokens":56},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":177,"output_tokens":177},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":177,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hi. Good morning, Anthony. Hello? Yes. Hi, Anthony. Good morning. This is Mary calling from Vigilance AI. I hope you're doing well. Anthony, you may or you may not remember. We trying to get in touch with you a few months ago at but the time you were busy. So we sent you an email with some information about Vigilance AI, And we just wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO. So he I under","confidence":0.9995117,"words":[{"word":"yes","start":2.08,"end":2.48,"confidence":0.99365234,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06420818716287613},{"word":"hi","start":2.48,"end":2.8,"confidence":0.9995117,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.15202993154525757},{"word":"good","start":2.8,"end":3.04,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3019517660140991},{"word":"morning","start":3.04,"end":3.4399998,"confidence":0.95581055,"punctuated_word":"morning,","sentiment":"neutral","sentiment_score":0.25601738691329956},{"word":"anthony","start":3.4399998,"end":3.9399998,"confidence":0.86157227,"punctuated_word":"Anthony.","sentiment":"neutral","sentiment_score":0.1819813847541809},{"word":"hello","start":7.52,"end":8.02,"confidence":0.73254395,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.048970527946949005},{"word":"yes","start":8.639999,"end":8.88,"confidence":0.74328613,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09539180994033812},{"word":"hi","start":8.88,"end":9.2,"confidence":0.9206543,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.19876866042613983},{"word":"anthony","start":9.2,"end":9.679999,"confidence":0.9995117,"punctuated_word":"Anthony.","sentiment":"neutral","sentiment_score":0.2033267319202423},{"word":"good","start":9.679999,"end":9.92,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4276401698589325},{"word":"morning","start":9.92,"end":10.42,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.3989858329296112},{"word":"this","start":11.28,"end":11.5199995,"confidence":0.7949219,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.3729591965675354},{"word":"is","start":11.5199995,"end":11.759999,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.300430029630661},{"word":"mary","start":11.759999,"end":12.16,"confidence":0.9921875,"punctuated_word":"Mary","sentiment":"positive","sentiment_score":0.35358569025993347},{"word":"calling","start":12.16,"end":12.559999,"confidence":0.9892578,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.32855501770973206},{"word":"from","start":12.559999,"end":13.04,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.3693755567073822},{"word":"vigilance","start":13.04,"end":13.54,"confidence":0.94189453,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.3270273208618164},{"word":"ai","start":13.759999,"end":14.08,"confidence":0.8498535,"punctuated_word":"AI.","sentiment":"positive","sentiment_score":0.355552613735199},{"word":"i","start":14.08,"end":14.16,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5645915865898132},{"word":"hope","start":14.16,"end":14.4,"confidence":1.0,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.5661100149154663},{"word":"you're","start":14.4,"end":14.639999,"confidence":0.99902344,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.5102242827415466},{"word":"doing","start":14.639999,"end":14.96,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.463425874710083},{"word":"well","start":14.96,"end":15.46,"confidence":0.9995117,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.4120829105377197},{"word":"anthony","start":16.635,"end":17.135,"confidence":0.99658203,"punctuated_word":"Anthony,","sentiment":"neutral","sentiment_score":0.02127346768975258},{"word":"you","start":17.195,"end":17.435,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01323453150689602},{"word":"may","start":17.435,"end":17.595,"confidence":0.99902344,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.01742820255458355},{"word":"or","start":17.595,"end":17.755,"confidence":0.90722656,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.011226169764995577},{"word":"you","start":17.755,"end":17.835,"confidence":0.98535156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0007721856236457825},{"word":"may","start":17.835,"end":18.075,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.0007286127656698227},{"word":"not","start":18.075,"end":18.315,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.006453920155763626},{"word":"remember","start":18.315,"end":18.815,"confidence":0.7692871,"punctuated_word":"remember.","sentiment":"neutral","sentiment_score":0.01113281399011612},{"word":"we","start":19.355,"end":19.835,"confidence":0.8222656,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.01335519552230835},{"word":"trying","start":19.835,"end":20.315,"confidence":0.5385742,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.007752027362585068},{"word":"to","start":20.315,"end":20.715,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0034623853862285614},{"word":"get","start":20.715,"end":20.875,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0055356863886117935},{"word":"in","start":20.875,"end":21.035,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.012144401669502258},{"word":"touch","start":21.035,"end":21.275,"confidence":1.0,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.021123241633176804},{"word":"with","start":21.275,"end":21.515,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.02730870246887207},{"word":"you","start":21.515,"end":21.755,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03608475252985954},{"word":"a","start":21.755,"end":21.915,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.024996940046548843},{"word":"few","start":21.915,"end":22.075,"confidence":1.0,"punctuated_word":"few","sentiment":"neutral","sentiment_score":0.014141425490379332},{"word":"months","start":22.075,"end":22.395,"confidence":0.99902344,"punctuated_word":"months","sentiment":"neutral","sentiment_score":0.010795466601848602},{"word":"ago","start":22.395,"end":22.715,"confidence":1.0,"punctuated_word":"ago","sentiment":"neutral","sentiment_score":0.022385653108358383},{"word":"at","start":22.715,"end":22.875,"confidence":0.5996094,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.0019472017884254456},{"word":"but","start":22.955,"end":23.115,"confidence":0.40625,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.003704514354467392},{"word":"the","start":23.115,"end":23.275,"confidence":0.80078125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03796174004673958},{"word":"time","start":23.275,"end":23.515,"confidence":0.9980469,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.03615040704607963},{"word":"you","start":23.515,"end":23.675,"confidence":0.86621094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.045706890523433685},{"word":"were","start":23.675,"end":23.915,"confidence":1.0,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.0725468099117279},{"word":"busy","start":23.915,"end":24.415,"confidence":0.88793945,"punctuated_word":"busy.","sentiment":"neutral","sentiment_score":-0.021465172991156575},{"word":"so","start":25.115,"end":25.355,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.010405588895082474},{"word":"we","start":25.355,"end":25.675,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.025223325937986377},{"word":"sent","start":25.675,"end":25.994999,"confidence":0.73339844,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.034188587218523026},{"word":"you","start":25.994999,"end":26.154999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04545120149850845},{"word":"an","start":26.154999,"end":26.314999,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.04235094413161278},{"word":"email","start":26.314999,"end":26.634998,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.06122293695807457},{"word":"with","start":26.634998,"end":26.875,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06470578908920288},{"word":"some","start":26.875,"end":27.195,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.04717890918254852},{"word":"information","start":27.195,"end":27.695,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.061306532472372055},{"word":"about","start":27.915,"end":28.395,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.07840000838041306},{"word":"vigilance","start":28.395,"end":28.895,"confidence":0.99658203,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.06725555658340454},{"word":"ai","start":29.195,"end":29.695,"confidence":0.75512695,"punctuated_word":"AI,","sentiment":"neutral","sentiment_score":0.06111658364534378},{"word":"and","start":30.31,"end":30.55,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.042304493486881256},{"word":"we","start":30.55,"end":30.63,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04899661988019943},{"word":"just","start":30.63,"end":30.869999,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06959851831197739},{"word":"wanted","start":30.869999,"end":31.189999,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.06703653931617737},{"word":"to","start":31.189999,"end":31.43,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07927209138870239},{"word":"follow-up","start":31.43,"end":31.91,"confidence":1.0,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":0.07428974658250809},{"word":"and","start":31.91,"end":32.15,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07937628775835037},{"word":"see","start":32.15,"end":32.39,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.11703307181596756},{"word":"if","start":32.39,"end":32.55,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.10234738886356354},{"word":"now","start":32.55,"end":32.95,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.07518277317285538},{"word":"might","start":32.95,"end":33.19,"confidence":0.99902344,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.1110275536775589},{"word":"be","start":33.19,"end":33.43,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.09483727812767027},{"word":"a","start":33.43,"end":33.51,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09444011747837068},{"word":"better","start":33.51,"end":33.829998,"confidence":1.0,"punctuated_word":"better","sentiment":"neutral","sentiment_score":0.066353440284729},{"word":"time","start":33.829998,"end":34.15,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.07636713236570358},{"word":"to","start":34.15,"end":34.309998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06463954597711563},{"word":"schedule","start":34.309998,"end":34.809998,"confidence":0.97802734,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":0.0783165842294693},{"word":"a","start":34.87,"end":34.95,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10267306119203568},{"word":"quick","start":34.95,"end":35.19,"confidence":0.99902344,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.10067304968833923},{"word":"demo","start":35.19,"end":35.51,"confidence":1.0,"punctuated_word":"demo","sentiment":"neutral","sentiment_score":0.08425800502300262},{"word":"with","start":35.51,"end":35.829998,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.058520689606666565},{"word":"our","start":35.829998,"end":36.07,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.05133005604147911},{"word":"cto","start":36.07,"end":36.57,"confidence":0.96500653,"punctuated_word":"CTO.","sentiment":"neutral","sentiment_score":0.03872964158654213},{"word":"so","start":38.07,"end":38.39,"confidence":0.97802734,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2937817871570587},{"word":"he","start":38.39,"end":38.89,"confidence":0.97265625,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.21800433099269867},{"word":"i","start":46.04094,"end":46.280937,"confidence":0.3383789,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04418613016605377},{"word":"under","start":46.280937,"end":46.655937,"confidence":0.47070312,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.029409851878881454}],"paragraphs":{"transcript":"\nYes. Hi. Good morning, Anthony. Hello? Yes.\n\nHi, Anthony. Good morning. This is Mary calling from Vigilance AI. I hope you're doing well. Anthony, you may or you may not remember.\n\nWe trying to get in touch with you a few months ago at but the time you were busy. So we sent you an email with some information about Vigilance AI, And we just wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO. So he I under","paragraphs":[{"sentences":[{"text":"Yes.","start":2.08,"end":2.48,"sentiment":"neutral","sentiment_score":0.06420818716287613},{"text":"Hi.","start":2.48,"end":2.8,"sentiment":"neutral","sentiment_score":0.15202993154525757},{"text":"Good morning, Anthony.","start":2.8,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.2466501792271932},{"text":"Hello?","start":7.52,"end":8.02,"sentiment":"neutral","sentiment_score":0.048970527946949005},{"text":"Yes.","start":8.639999,"end":8.88,"sentiment":"neutral","sentiment_score":0.09539180994033812}],"sentiment":"neutral","sentiment_score":0.15722157061100006,"num_words":7,"start":2.08,"end":8.88},{"sentences":[{"text":"Hi, Anthony.","start":8.88,"end":9.679999,"sentiment":"neutral","sentiment_score":0.20104769617319107},{"text":"Good morning.","start":9.679999,"end":10.42,"sentiment":"positive","sentiment_score":0.41331300139427185},{"text":"This is Mary calling from Vigilance AI.","start":11.28,"end":14.08,"sentiment":"positive","sentiment_score":0.34392648935317993},{"text":"I hope you're doing well.","start":14.08,"end":15.46,"sentiment":"positive","sentiment_score":0.5032869338989258},{"text":"Anthony, you may or you may not remember.","start":16.635,"end":18.815,"sentiment":"neutral","sentiment_score":0.010099084815010428}],"sentiment":"neutral","sentiment_score":0.2597264236925791,"num_words":24,"start":8.88,"end":18.815},{"sentences":[{"text":"We trying to get in touch with you a few months ago at but the time you were busy.","start":19.355,"end":24.415,"sentiment":"neutral","sentiment_score":-0.0030903631919308714},{"text":"So we sent you an email with some information about Vigilance AI, And we just wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO.","start":25.115,"end":36.57,"sentiment":"neutral","sentiment_score":0.06789741856711251},{"text":"So he I under","start":38.07,"end":46.655937,"sentiment":"neutral","sentiment_score":-0.14634552504867315}],"sentiment":"neutral","sentiment_score":0.029867424982888944,"num_words":58,"start":19.355,"end":46.655937}]}}]},{"alternatives":[{"transcript":"Hello? Hello? Good morning. Yep. No. No. Look. We're we're we're not interested. Thank you very much. I appreciate your call, but, no, we're not. We're going down different pathways. Thank you.","confidence":0.98461914,"words":[{"word":"hello","start":0.48,"end":0.98,"confidence":0.9885254,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.014505596831440926},{"word":"hello","start":7.44,"end":7.94,"confidence":0.98461914,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.08181755989789963},{"word":"good","start":10.88,"end":11.04,"confidence":0.9560547,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4861510992050171},{"word":"morning","start":11.04,"end":11.54,"confidence":0.9995117,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.4472804665565491},{"word":"yep","start":16.425,"end":16.925,"confidence":0.94921875,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06493636965751648},{"word":"no","start":36.560936,"end":36.960938,"confidence":0.7429199,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.35643309354782104},{"word":"no","start":36.960938,"end":37.460938,"confidence":0.7348633,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.4077157974243164},{"word":"look","start":38.640938,"end":38.880936,"confidence":0.79833984,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":-0.3011989891529083},{"word":"we're","start":38.880936,"end":39.17427,"confidence":0.69348145,"punctuated_word":"We're","sentiment":"negative","sentiment_score":-0.5157235860824585},{"word":"we're","start":39.17427,"end":39.4676,"confidence":0.92163086,"punctuated_word":"we're","sentiment":"negative","sentiment_score":-0.5910980105400085},{"word":"we're","start":39.4676,"end":39.760937,"confidence":0.92700195,"punctuated_word":"we're","sentiment":"negative","sentiment_score":-0.7072712779045105},{"word":"not","start":39.760937,"end":40.080936,"confidence":0.7705078,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7322893738746643},{"word":"interested","start":40.080936,"end":40.480934,"confidence":0.99902344,"punctuated_word":"interested.","sentiment":"negative","sentiment_score":-0.6537824273109436},{"word":"thank","start":40.480934,"end":40.720936,"confidence":1.0,"punctuated_word":"Thank","sentiment":"negative","sentiment_score":-0.4897467792034149},{"word":"you","start":40.720936,"end":40.880936,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.5163472294807434},{"word":"very","start":40.880936,"end":41.040936,"confidence":1.0,"punctuated_word":"very","sentiment":"negative","sentiment_score":-0.46030473709106445},{"word":"much","start":41.040936,"end":41.360935,"confidence":0.9926758,"punctuated_word":"much.","sentiment":"negative","sentiment_score":-0.3716967701911926},{"word":"i","start":41.360935,"end":41.440937,"confidence":0.5004883,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24247655272483823},{"word":"appreciate","start":41.440937,"end":41.920937,"confidence":0.99902344,"punctuated_word":"appreciate","sentiment":"neutral","sentiment_score":-0.1348532736301422},{"word":"your","start":41.920937,"end":42.080936,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.23001018166542053},{"word":"call","start":42.080936,"end":42.320934,"confidence":0.7722168,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":-0.24486684799194336},{"word":"but","start":42.320934,"end":42.720936,"confidence":0.8244629,"punctuated_word":"but,","sentiment":"negative","sentiment_score":-0.35421591997146606},{"word":"no","start":42.720936,"end":42.960938,"confidence":0.6916504,"punctuated_word":"no,","sentiment":"negative","sentiment_score":-0.5852567553520203},{"word":"we're","start":42.960938,"end":43.120937,"confidence":0.99853516,"punctuated_word":"we're","sentiment":"negative","sentiment_score":-0.6176126003265381},{"word":"not","start":43.120937,"end":43.360935,"confidence":0.9086914,"punctuated_word":"not.","sentiment":"negative","sentiment_score":-0.5399875044822693},{"word":"we're","start":43.360935,"end":43.440937,"confidence":0.99902344,"punctuated_word":"We're","sentiment":"negative","sentiment_score":-0.4770987927913666},{"word":"going","start":43.440937,"end":43.680935,"confidence":0.9980469,"punctuated_word":"going","sentiment":"negative","sentiment_score":-0.3527688980102539},{"word":"down","start":43.680935,"end":43.920937,"confidence":0.98828125,"punctuated_word":"down","sentiment":"neutral","sentiment_score":-0.27003252506256104},{"word":"different","start":43.920937,"end":44.240936,"confidence":0.5546875,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.2903779447078705},{"word":"pathways","start":44.240936,"end":44.740936,"confidence":0.9633789,"punctuated_word":"pathways.","sentiment":"neutral","sentiment_score":-0.27546605467796326},{"word":"thank","start":44.880936,"end":45.120934,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":-0.06099537014961243},{"word":"you","start":45.120934,"end":45.620934,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.018282026052474976}],"paragraphs":{"transcript":"\nHello? Hello? Good morning. Yep. No.\n\nNo. Look. We're we're we're not interested. Thank you very much. I appreciate your call, but, no, we're not.\n\nWe're going down different pathways. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.014505596831440926},{"text":"Hello?","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":0.08181755989789963},{"text":"Good morning.","start":10.88,"end":11.54,"sentiment":"positive","sentiment_score":0.4667157828807831},{"text":"Yep.","start":16.425,"end":16.925,"sentiment":"neutral","sentiment_score":0.06493636965751648},{"text":"No.","start":36.560936,"end":36.960938,"sentiment":"negative","sentiment_score":-0.35643309354782104}],"sentiment":"neutral","sentiment_score":0.12304299976676702,"num_words":6,"start":0.48,"end":36.960938},{"sentences":[{"text":"No.","start":36.960938,"end":37.460938,"sentiment":"negative","sentiment_score":-0.4077157974243164},{"text":"Look.","start":38.640938,"end":38.880936,"sentiment":"neutral","sentiment_score":-0.3011989891529083},{"text":"We're we're we're not interested.","start":38.880936,"end":40.480934,"sentiment":"negative","sentiment_score":-0.6400329351425171},{"text":"Thank you very much.","start":40.480934,"end":41.360935,"sentiment":"negative","sentiment_score":-0.45952387899160385},{"text":"I appreciate your call, but, no, we're not.","start":41.360935,"end":43.360935,"sentiment":"negative","sentiment_score":-0.36865995451807976}],"sentiment":"negative","sentiment_score":-0.4577081376000455,"num_words":19,"start":36.960938,"end":43.360935},{"sentences":[{"text":"We're going down different pathways.","start":43.360935,"end":44.740936,"sentiment":"neutral","sentiment_score":-0.33314884305000303},{"text":"Thank you.","start":44.880936,"end":45.620934,"sentiment":"neutral","sentiment_score":-0.0396386981010437}],"sentiment":"neutral","sentiment_score":-0.24928880163601466,"num_words":7,"start":43.360935,"end":45.620934}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hi. Good morning, Anthony.\n\nChannel 1: Hello?\n\nChannel 0: Hello? Yes. Hi, Anthony. Good morning.\n\nChannel 1: Good morning.\n\nChannel 0: This is Mary calling from Vigilance AI. I hope you're doing well.\n\nChannel 1: Yep.\n\nChannel 0: Anthony, you may or you may not remember. We trying to get in touch with you a few months ago at but the time you were busy. So we sent you an email with some information about Vigilance AI, And we just wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO.\n\nChannel 1: No. No.\n\nChannel 0: So he\n\nChannel 1: Look. We're we're we're not interested. Thank you very much. I appreciate your call, but, no, we're not. We're going down different pathways.\n\nThank you.\n\nChannel 0: I under","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.014505596831440926}],"sentiment":"neutral","sentiment_score":0.014505596831440926,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Yes.","start":2.08,"end":2.48,"sentiment":"neutral","sentiment_score":0.06420818716287613},{"text":"Hi.","start":2.48,"end":2.8,"sentiment":"neutral","sentiment_score":0.15202993154525757},{"text":"Good morning, Anthony.","start":2.8,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.2466501792271932}],"sentiment":"neutral","sentiment_score":0.19123773127794266,"channel":0,"num_words":5,"start":2.08,"end":3.9399998},{"sentences":[{"text":"Hello?","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":0.08181755989789963}],"sentiment":"neutral","sentiment_score":0.08181755989789963,"channel":1,"num_words":1,"start":7.44,"end":7.94},{"sentences":[{"text":"Hello?","start":7.52,"end":8.02,"sentiment":"neutral","sentiment_score":0.048970527946949005},{"text":"Yes.","start":8.639999,"end":8.88,"sentiment":"neutral","sentiment_score":0.09539180994033812},{"text":"Hi, Anthony.","start":8.88,"end":9.679999,"sentiment":"neutral","sentiment_score":0.20104769617319107},{"text":"Good morning.","start":9.679999,"end":10.42,"sentiment":"positive","sentiment_score":0.41331300139427185}],"sentiment":"neutral","sentiment_score":0.2288472888370355,"channel":0,"num_words":6,"start":7.52,"end":10.42},{"sentences":[{"text":"Good morning.","start":10.88,"end":11.54,"sentiment":"positive","sentiment_score":0.4667157828807831}],"sentiment":"positive","sentiment_score":0.4667157828807831,"channel":1,"num_words":2,"start":10.88,"end":11.54},{"sentences":[{"text":"This is Mary calling from Vigilance AI.","start":11.28,"end":14.08,"sentiment":"positive","sentiment_score":0.34392648935317993},{"text":"I hope you're doing well.","start":14.08,"end":15.46,"sentiment":"positive","sentiment_score":0.5032869338989258}],"sentiment":"positive","sentiment_score":0.41032667458057404,"channel":0,"num_words":12,"start":11.28,"end":15.46},{"sentences":[{"text":"Yep.","start":16.425,"end":16.925,"sentiment":"neutral","sentiment_score":0.06493636965751648}],"sentiment":"neutral","sentiment_score":0.06493636965751648,"channel":1,"num_words":1,"start":16.425,"end":16.925},{"sentences":[{"text":"Anthony, you may or you may not remember.","start":16.635,"end":18.815,"sentiment":"neutral","sentiment_score":0.010099084815010428},{"text":"We trying to get in touch with you a few months ago at but the time you were busy.","start":19.355,"end":24.415,"sentiment":"neutral","sentiment_score":-0.0030903631919308714},{"text":"So we sent you an email with some information about Vigilance AI, And we just wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO.","start":25.115,"end":36.57,"sentiment":"neutral","sentiment_score":0.06789741856711251}],"sentiment":"neutral","sentiment_score":0.03868524883423121,"channel":0,"num_words":62,"start":16.635,"end":36.57},{"sentences":[{"text":"No.","start":36.560936,"end":36.960938,"sentiment":"negative","sentiment_score":-0.35643309354782104},{"text":"No.","start":36.960938,"end":37.460938,"sentiment":"negative","sentiment_score":-0.4077157974243164}],"sentiment":"negative","sentiment_score":-0.3820744454860687,"channel":1,"num_words":2,"start":36.560936,"end":37.460938},{"sentences":[{"text":"So he","start":38.07,"end":38.89,"sentiment":"neutral","sentiment_score":-0.2558930590748787}],"sentiment":"neutral","sentiment_score":-0.2558930590748787,"channel":0,"num_words":2,"start":38.07,"end":38.89},{"sentences":[{"text":"Look.","start":38.640938,"end":38.880936,"sentiment":"neutral","sentiment_score":-0.3011989891529083},{"text":"We're we're we're not interested.","start":38.880936,"end":40.480934,"sentiment":"negative","sentiment_score":-0.6400329351425171},{"text":"Thank you very much.","start":40.480934,"end":41.360935,"sentiment":"negative","sentiment_score":-0.45952387899160385},{"text":"I appreciate your call, but, no, we're not.","start":41.360935,"end":43.360935,"sentiment":"negative","sentiment_score":-0.36865995451807976},{"text":"We're going down different pathways.","start":43.360935,"end":44.740936,"sentiment":"neutral","sentiment_score":-0.33314884305000303}],"sentiment":"negative","sentiment_score":-0.43280361009680707,"channel":1,"num_words":23,"start":38.640938,"end":44.740936},{"sentences":[{"text":"Thank you.","start":44.880936,"end":45.620934,"sentiment":"neutral","sentiment_score":-0.0396386981010437}],"sentiment":"neutral","sentiment_score":-0.0396386981010437,"channel":1,"num_words":2,"start":44.880936,"end":45.620934},{"sentences":[{"text":"I under","start":46.04094,"end":46.655937,"sentiment":"neutral","sentiment_score":-0.03679799102246761}],"sentiment":"neutral","sentiment_score":-0.03679799102246761,"channel":0,"num_words":2,"start":46.04094,"end":46.655937}]},"summary":{"result":"success","short":"An agent fromGenerationance AI calls Anthony to follow up on an email sent a few months ago regarding information about their AI product. Anthony informs the agent that they are not interested and explains that they are going down a different pathways. The agent thanks Anthony and ends the call."},"intents":{"segments":[{"text":"So we sent you an email with some information about Vigilance AI, And we just wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO.","start_word":55,"end_word":89,"intents":[{"intent":"Schedule demo","confidence_score":0.81423867}]},{"text":"So we sent you an email with some information about Vigilance AI, And we just wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO. No. No.","start_word":55,"end_word":91,"intents":[{"intent":"Follow-up","confidence_score":0.026516266}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hi. Good morning, Anthony. Hello? Hello? Yes. Hi, Anthony.","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.13790416717529297},{"text":"Good morning. Good morning. This is Mary calling from Vigilance AI. I hope you're doing well.","start_word":11,"end_word":26,"sentiment":"positive","sentiment_score":0.4155159592628479},{"text":"Yep. Anthony, you may or you may not remember. We trying to get in touch with you a few months ago at but the time you were busy. So we sent you an email with some information about Vigilance AI, And we just wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO.","start_word":27,"end_word":89,"sentiment":"neutral","sentiment_score":0.042409613728523254},{"text":"No. No.","start_word":90,"end_word":91,"sentiment":"negative","sentiment_score":-0.3820744454860687},{"text":"So he Look.","start_word":92,"end_word":94,"sentiment":"neutral","sentiment_score":-0.26643770933151245},{"text":"We're we're we're not interested. Thank you very much. I appreciate your call, but, no, we're not. We're going down different pathways.","start_word":95,"end_word":116,"sentiment":"negative","sentiment_score":-0.4742606282234192},{"text":"Thank you. I under","start_word":117,"end_word":120,"sentiment":"neutral","sentiment_score":-0.03778700157999992}],"average":{"sentiment":"neutral","sentiment_score":-0.03009522971460375}}}}