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My name is Mary, and I'm calling from Erudel account department following up with the September invoice that is currently obtaining in your account. Hello, Skye. Again, good morning. My name is Mary from Airtel accounts department.\n\nAnd I'm just following up regarding your September invoice as we are reviewing accounts and the payment has not been settled yet since the promise date, and we are... We don't receive any update from you. We need to just know how... And check things, how it's going. And if you need further assistance making the payment online, please don't hesitate to call in.\n\nSo we'll be more than happy to assist. Thank you, and have a great day. 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If you would like to leave an additional message, please reply after the 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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.04438352957367897},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":4.98,"sentiment":"neutral","sentiment_score":0.02602480468340218},{"text":"Thanks.","start":21.295,"end":21.795,"sentiment":"neutral","sentiment_score":0.31327497959136963},{"text":"Please stay on the line.","start":22.015,"end":23.395,"sentiment":"neutral","sentiment_score":0.047163404524326324},{"text":"I'm sorry.","start":44.755,"end":45.475,"sentiment":"neutral","sentiment_score":-0.19057480990886688}],"sentiment":"neutral","sentiment_score":0.025148911476135252,"num_words":25,"start":0.24,"end":45.475},{"sentences":[{"text":"This person is not available.","start":45.475,"end":46.934998,"sentiment":"neutral","sentiment_score":-0.253441309928894},{"text":"If you would like to leave an additional message, please reply after the tone.","start":47.155,"end":51.095,"sentiment":"neutral","sentiment_score":-0.12228104897907802}],"sentiment":"neutral","sentiment_score":-0.15679690712376645,"num_words":19,"start":45.475,"end":51.095}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hello, Skye. My name is Mary, and I'm calling from Erudel account department following up with the September invoice that is currently obtaining in your account.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hello, Skye. Again, good morning. My name is Mary from Airtel accounts department. And I'm just following up regarding your September invoice as we are reviewing accounts and the payment has not been settled yet since the promise date, and we are... We don't receive any update from you.\n\nWe need to just know how... And check things, how it's going. And if you need further assistance making the payment online, please don't hesitate to call in. So we'll be more than happy to assist. Thank you, and have a great day.\n\nGoodbye for now.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.04438352957367897},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":4.98,"sentiment":"neutral","sentiment_score":0.02602480468340218}],"sentiment":"neutral","sentiment_score":0.027104729676947874,"channel":1,"num_words":17,"start":0.24,"end":4.98},{"sentences":[{"text":"Hello, Skye.","start":6.48,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.07950064539909363},{"text":"My name is Mary, and I'm calling from Erudel account department following up with the September invoice that is currently obtaining in your account.","start":7.2799997,"end":17.494999,"sentiment":"neutral","sentiment_score":0.09243502995620172}],"sentiment":"neutral","sentiment_score":0.09144007729796264,"channel":0,"num_words":26,"start":6.48,"end":17.494999},{"sentences":[{"text":"Thanks.","start":21.295,"end":21.795,"sentiment":"neutral","sentiment_score":0.31327497959136963},{"text":"Please stay on the line.","start":22.015,"end":23.395,"sentiment":"neutral","sentiment_score":0.047163404524326324},{"text":"I'm sorry.","start":44.755,"end":45.475,"sentiment":"neutral","sentiment_score":-0.19057480990886688},{"text":"This person is not available.","start":45.475,"end":46.934998,"sentiment":"neutral","sentiment_score":-0.253441309928894},{"text":"If you would like to leave an additional message, please reply after the tone.","start":47.155,"end":51.095,"sentiment":"neutral","sentiment_score":-0.12228104897907802}],"sentiment":"neutral","sentiment_score":-0.10411847603541834,"channel":1,"num_words":27,"start":21.295,"end":51.095},{"sentences":[{"text":"Hello, Skye.","start":52.245003,"end":53.125,"sentiment":"neutral","sentiment_score":0.04193352907896042},{"text":"Again, good morning.","start":53.125,"end":53.845,"sentiment":"neutral","sentiment_score":0.22980882227420807},{"text":"My name is Mary from Airtel accounts department.","start":53.845,"end":56.505,"sentiment":"neutral","sentiment_score":0.12325108516961336},{"text":"And I'm just following up regarding your September invoice as we are reviewing accounts and the payment has not been settled yet since the promise date, and we are...","start":56.645,"end":66.53,"sentiment":"neutral","sentiment_score":-0.0061517678971948295},{"text":"We don't receive any update from you.","start":66.53,"end":68.869995,"sentiment":"negative","sentiment_score":-0.3384460636547634}],"sentiment":"neutral","sentiment_score":-0.016086153229888604,"channel":0,"num_words":49,"start":52.245003,"end":68.869995},{"sentences":[{"text":"We need to just know how...","start":69.25,"end":70.95,"sentiment":"neutral","sentiment_score":-0.18007929623126984},{"text":"And check things, how it's going.","start":71.81,"end":73.67,"sentiment":"neutral","sentiment_score":-0.048993693043788276},{"text":"And if you need further assistance making the payment online, please don't hesitate to call in.","start":74.369995,"end":79.665,"sentiment":"neutral","sentiment_score":0.060650904662907124},{"text":"So we'll be more than happy to assist.","start":79.665,"end":81.765,"sentiment":"positive","sentiment_score":0.47678984329104424},{"text":"Thank you, and have a great day.","start":82.145004,"end":83.665,"sentiment":"positive","sentiment_score":0.5975578342165265}],"sentiment":"neutral","sentiment_score":0.17658604941395825,"channel":0,"num_words":43,"start":69.25,"end":83.665},{"sentences":[{"text":"Goodbye for now.","start":83.665,"end":84.725,"sentiment":"neutral","sentiment_score":0.0678742453455925}],"sentiment":"neutral","sentiment_score":0.0678742453455925,"channel":0,"num_words":3,"start":83.665,"end":84.725}]},"summary":{"result":"success","short":"An agent from Airtel accounts department is calling a customer named Skye to follow up on a September invoice that is still waiting for settlement. The agent asks Skye to leave an additional message if she needs further assistance making the payment online. The agent assures Skye that they will be happy to assist her."},"intents":{"segments":[{"text":"My name is Mary, and I'm calling from Erudel account department following up with the September invoice that is currently obtaining in your account. Thanks.","start_word":19,"end_word":43,"intents":[{"intent":"Follow up on invoice","confidence_score":0.5506184}]},{"text":"If you would like to leave an additional message, please reply after the tone. Hello, Skye.","start_word":56,"end_word":71,"intents":[{"intent":"Request additional message","confidence_score":0.032671954}]},{"text":"And if you need further assistance making the payment online, please don't hesitate to call in. So we'll be more than happy to assist.","start_word":131,"end_word":154,"intents":[{"intent":"Assist with payment","confidence_score":0.033108424},{"intent":"Provide assistance","confidence_score":0.12993193}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hello, Skye. My name is Mary, and I'm calling from Erudel account department following up with the September invoice that is currently obtaining in your account. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. Hello, Skye. Again, good morning. My name is Mary from Airtel accounts department. And I'm just following up regarding your September invoice as we are reviewing accounts and the payment has not been settled yet since the promise date, and we are... We don't receive any update from you. We need to just know how... 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