{"metadata":{"transaction_key":"deprecated","request_id":"019dcf15-4a3a-7912-892e-332ce48dca01","sha256":"7b48d7a39d185dc0c7b44c147f252541fdbb4e8653aa18fb261c217114754c50","created":"2026-04-27T13:16:18.425Z","duration":23.903938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":74,"output_tokens":31},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":85,"output_tokens":85},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":85,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"No. I don't have it.","confidence":0.99609375,"words":[{"word":"no","start":17.118938,"end":17.358938,"confidence":0.9807129,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.5433578491210938},{"word":"i","start":17.358938,"end":17.438938,"confidence":0.99609375,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5642473101615906},{"word":"don't","start":17.438938,"end":17.678938,"confidence":1.0,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.4441816508769989},{"word":"have","start":17.678938,"end":17.918938,"confidence":0.99902344,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.5072740316390991},{"word":"it","start":17.918938,"end":18.418938,"confidence":0.97143555,"punctuated_word":"it.","sentiment":"negative","sentiment_score":-0.5212728977203369}],"paragraphs":{"transcript":"\nNo. I don't have it.","paragraphs":[{"sentences":[{"text":"No.","start":17.118938,"end":17.358938,"sentiment":"negative","sentiment_score":-0.5433578491210938},{"text":"I don't have it.","start":17.358938,"end":18.418938,"sentiment":"negative","sentiment_score":-0.5092439725995064}],"sentiment":"negative","sentiment_score":-0.5160667479038239,"num_words":5,"start":17.118938,"end":18.418938}]}}]},{"alternatives":[{"transcript":"Thanks for calling Telstra. 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Please note, this call might be recorded for coaching and quality purposes. So I can find the right account, please just say or enter a phone number that's linked to the account you're calling about. Sorry. I missed that.\n\nIf you don't have a phone number, just say I don't have one.","paragraphs":[{"sentences":[{"text":"Thanks for calling Telstra.","start":0.56,"end":1.9399999,"sentiment":"positive","sentiment_score":0.6152809411287308},{"text":"Please note, this call might be recorded for coaching and quality purposes.","start":2.56,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.03331751159081856},{"text":"So I can find the right account, please just say or enter a phone number that's linked to the account you're calling about.","start":7.8399997,"end":13.78,"sentiment":"neutral","sentiment_score":0.10841463214677313},{"text":"Sorry.","start":19.808937,"end":20.208937,"sentiment":"negative","sentiment_score":-0.4184034764766693},{"text":"I missed that.","start":20.208937,"end":21.008938,"sentiment":"negative","sentiment_score":-0.37120670080184937}],"sentiment":"neutral","sentiment_score":0.08889411311856536,"num_words":43,"start":0.56,"end":21.008938},{"sentences":[{"text":"If you don't have a phone number, just say I don't have one.","start":21.008938,"end":23.903938,"sentiment":"negative","sentiment_score":-0.3379034766784081}],"sentiment":"negative","sentiment_score":-0.3379034766784081,"num_words":13,"start":21.008938,"end":23.903938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thanks for calling Telstra. 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