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Is it okay if I put you on hold? Let me just review your account. Okay. Hang on. Hello, Ronald? Yes. Upon coordinating with the back end team, they informed us that the Gail application issue affecting the connection has now been resolved. Have you tried to run a speed test? Because mhmm. Yeah. Once the test is completed, check that the country now shows as Australia instead of The US, which indicates that your application has been corrected. Yeah. Mhmm. Okay. Are you experiencing this on some website or on your TV streaming? Mhmm. Sorry. May I know the SS sorry? What is the website again? Okay. Have you tried to mhmm. Mhmm. Have you tried to refresh or restart the application or the device so it can detect the updated IP location or reinstall? Mhmm. How about Clear History or Clear Cache? Through the browser you're saying? Mhmm. May I know what is the speed test link? Is is it is it the speedtest.net? The speed test by Ookla? Because that is the accurate one. Mhmm. Yeah. Or clear cache. Mhmm. Mhmm. Are you using Safari or Google? Okay. I see. When clearing history, make sure also check the cookies and the cache. This help remove stored location detail. The MyQOS KIPR is really problem. Mhmm. Yes. Okay. I see. May I have it check also on our end? Mhmm. Mhmm. Okay. May I know the error message that it's saying? Okay. Is it okay if you send me a picture of that screenshot through my email? Mhmm. My email is moraine, moraine@airto.net.au. Mhmm. Okay. A I n e at, yeah, @airtel.net.au. For me to forward it to the provisioning team for them to check again. So right now, I've already take take a note of the issue that you are experiencing, and I'll just wait for the picture for me to have a reference also to be escalated. So we'll the back end team will investigate the issue again, why some website work. But some customers still unable to access some website, so we're not sure yet what is the issue. So our team will be reaching out to the relevant providers today to request that the IP address may be unblocked where necessary. We will continue coordinating with them, and we'll provide you with an update once we receive further information. Is it okay if I contact you instead via email? Yeah. I'm just going to I'm going to reply to the picture that you'll be sending shortly. Okay. You too. Is it possible that you contact directly the website? Is that a company website or a streaming? Mhmm. Mhmm. Okay. Okay. So I'll escalate the issue then. I'll just wait for the picture, then I'll get back to you for update. Okay. Thank you. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nMhmm. Mhmm. May I know your name, please, for me to check your account? Okay. Is it okay if I put you on hold?\n\nLet me just review your account. Okay. Hang on. Hello, Ronald? Yes.\n\nUpon coordinating with the back end team, they informed us that the Gail application issue affecting the connection has now been resolved. Have you tried to run a speed test? Because mhmm. Yeah. Once the test is completed, check that the country now shows as Australia instead of The US, which indicates that your application has been corrected.\n\nYeah. Mhmm. Okay. Are you experiencing this on some website or on your TV streaming? Mhmm.\n\nSorry. May I know the SS sorry? What is the website again? Okay. Have you tried to mhmm.\n\nMhmm. Have you tried to refresh or restart the application or the device so it can detect the updated IP location or reinstall? Mhmm. How about Clear History or Clear Cache? Through the browser you're saying?\n\nMhmm. May I know what is the speed test link? Is is it is it the speedtest.net? The speed test by Ookla? Because that is the accurate one.\n\nMhmm. Yeah. Or clear cache. Mhmm. Mhmm.\n\nAre you using Safari or Google? Okay. I see. When clearing history, make sure also check the cookies and the cache. This help remove stored location detail.\n\nThe MyQOS KIPR is really problem. Mhmm. Yes. Okay. I see.\n\nMay I have it check also on our end? Mhmm. Mhmm. Okay. May I know the error message that it's saying?\n\nOkay. Is it okay if you send me a picture of that screenshot through my email? Mhmm. My email is moraine, moraine@airto.net.au. Mhmm.\n\nOkay. A I n e at, yeah, @airtel.net.au. For me to forward it to the provisioning team for them to check again. So right now, I've already take take a note of the issue that you are experiencing, and I'll just wait for the picture for me to have a reference also to be escalated. So we'll the back end team will investigate the issue again, why some website work.\n\nBut some customers still unable to access some website, so we're not sure yet what is the issue. So our team will be reaching out to the relevant providers today to request that the IP address may be unblocked where necessary. We will continue coordinating with them, and we'll provide you with an update once we receive further information. Is it okay if I contact you instead via email? Yeah.\n\nI'm just going to I'm going to reply to the picture that you'll be sending shortly. Okay. You too. Is it possible that you contact directly the website? Is that a company website or a streaming?\n\nMhmm. Mhmm. Okay. Okay. So I'll escalate the issue then.\n\nI'll just wait for the picture, then I'll get back to you for update. Okay. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.24,"sentiment":"neutral","sentiment_score":0.15126663446426392},{"text":"Good afternoon.","start":2.24,"end":3.06,"sentiment":"positive","sentiment_score":0.3850645124912262},{"text":"This is Maureen from Airtel tech support.","start":3.12,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.31742549368313383},{"text":"How can I assist you today?","start":6.08,"end":7.54,"sentiment":"neutral","sentiment_score":0.21354233473539352},{"text":"Mhmm.","start":7.68,"end":8.18,"sentiment":"neutral","sentiment_score":-0.030396096408367157}],"sentiment":"neutral","sentiment_score":0.25848423689603806,"num_words":17,"start":1.76,"end":8.18},{"sentences":[{"text":"Mhmm.","start":14.4,"end":14.865,"sentiment":"neutral","sentiment_score":-0.20046406984329224},{"text":"Mhmm.","start":21.025,"end":21.525,"sentiment":"neutral","sentiment_score":-0.05336352810263634},{"text":"May I know your name, please, for me to 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necessary.","start":633.45,"end":642.41504,"sentiment":"neutral","sentiment_score":0.016408595944876255},{"text":"We will continue coordinating with them, and we'll provide you with an update once we receive further information.","start":643.195,"end":648.09503,"sentiment":"neutral","sentiment_score":0.08958750942515002},{"text":"Is it okay if I contact you instead via email?","start":649.675,"end":652.895,"sentiment":"neutral","sentiment_score":0.03521614708006382},{"text":"Yeah.","start":657.38995,"end":657.88995,"sentiment":"neutral","sentiment_score":0.10651935636997224}],"sentiment":"neutral","sentiment_score":-0.00003365568284477487,"num_words":70,"start":626.97,"end":657.88995},{"sentences":[{"text":"I'm just going to I'm going to reply to the picture that you'll be sending 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streaming?","start":681.515,"end":685.99005,"sentiment":"neutral","sentiment_score":-0.024185448652133346}],"sentiment":"neutral","sentiment_score":0.03344981398226486,"num_words":36,"start":658.11,"end":685.99005},{"sentences":[{"text":"Mhmm.","start":700.34503,"end":700.84503,"sentiment":"neutral","sentiment_score":-0.05352839082479477},{"text":"Mhmm.","start":703.145,"end":703.645,"sentiment":"neutral","sentiment_score":-0.04956623911857605},{"text":"Okay.","start":704.025,"end":704.525,"sentiment":"neutral","sentiment_score":-0.04800129681825638},{"text":"Okay.","start":710.505,"end":710.82,"sentiment":"neutral","sentiment_score":-0.002689529210329056},{"text":"So I'll escalate the issue then.","start":711.06,"end":713.06,"sentiment":"neutral","sentiment_score":0.006375533528625965}],"sentiment":"neutral","sentiment_score":-0.011553225480020047,"num_words":10,"start":700.34503,"end":713.06},{"sentences":[{"text":"I'll just wait for the picture, then I'll get back to you for 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Oh, hey. So I think I'm still having the geolocation problem. I can't do ABC IV. It's saying that I'm outside of TriNet. Ronald v. Okay. No worries. Okay. These tests, I can do it now. Okay. Yeah. I was thinking that. I did like where my IP is as well, and it did it is saying Auburn. So that's I don't know. I'm confused by that. So I I I actually did think it was resolved already. My logins were recognized as Australia, but for some reason, IDCID still thinks I'm outside Australia. So let's I've tried laptop and mobile, ADC ID. So, yeah, so YouTube is showing Australia. I don't know how reliable that is, but yeah. Just just ID. So I don't have too many streaming services to begin with. But yeah. So that's the only one I've seen a problem with, ABC ID. Sorry? So abc.com.au. Let me see what exactly it is. I v. Sorry. I ivu.cbc.net.au. Yeah. So this has happened for the past few days. So I've restarted my laptop number of times by then. So pretty sure. Yeah. Oh, okay. Clear cache. Not sure I've done that. And I don't think I didn't. I guess I can. I'll try it now. Okay. So Speedtest, the one in Google that I did, it is showing server in Seattle. I don't know if that means anything. Let me see. No. Not oh, not one. Neha. Okay. I just did one in Google. Okay. Yeah. Okay. I'll give you that. Okay. So let me try clear history, I guess, for my laptop. History. Right. I'm not actually sure how to do that. Awesome. And if you do, I'm using Firefox. Find the ClearCash. Let me see. Clear line button, settings, privacy security, settings, privacy security, clear browsing data? What do I need to do? History. Okay. Clear history. I'm using Firefox. Browsing download history, cookies, temporary cache file, fax settings. Okay. I'll clear everything. Sure. Why not? Yeah. I think that counts. Okay. I'll restart my browser as well. I yeah. I checked everything. Okay. Is there anything else? Cookies, clear. Okay. Browsing and download history. Okay. Yeah. I think it is the same thing. Yeah. I couldn't show clear. Okay. Oh, that's annoying now. I lost my history. Okay. Okay. Log in. Also, while waiting, FYI, when I use my mobile data, it worked on my laptop. So I guess that tells you something. Yeah. Okay. I'm just waiting for the OT team to log in to Ivy. Yeah. And then I'll try out. 2 checking his time. Okay. Got it. 298183. No. It's it's still complaining. It's saying so the the video player itself is quite generic. It's just a technical error for this video. But if I refresh the main website, it gives me the message that I'm outside of TriNet. Sure. What's your email address? M o wait. Sorry. Can can you repeat that? M o m o r. Yep. Mhmm. Okay. I do tell. Okay. Okay. I'll send it. Right. Okay. Okay. I guess that's that's that's all for now. I don't know. Did did you want to wait for the thing, or what what what what's gonna happen next? Yeah. That's that's preferred, actually. Okay. Alright. So I need to add detail. What details do I need to put in there? It's it's it's like a free I don't think they have, like, good tech support, to be honest. Yeah. And I I guess the fact that I can I I it works with my mobile data, so I I don't think the problem is on their end, to be honest? It it yeah. I only count issues if I'm connected to my Wi Fi. Okay. Alright. That's alright. Alright. Alright. 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Oh, hey. So I think I'm still having the geolocation problem. I can't do ABC IV. It's saying that I'm outside of TriNet.\n\nRonald v. Okay. No worries. Okay. These tests, I can do it now.\n\nOkay. Yeah. I was thinking that. I did like where my IP is as well, and it did it is saying Auburn. So that's I don't know.\n\nI'm confused by that. So I I I actually did think it was resolved already. My logins were recognized as Australia, but for some reason, IDCID still thinks I'm outside Australia. So let's I've tried laptop and mobile, ADC ID. So, yeah, so YouTube is showing Australia.\n\nI don't know how reliable that is, but yeah. Just just ID. So I don't have too many streaming services to begin with. But yeah. So that's the only one I've seen a problem with, ABC ID.\n\nSorry? So abc.com.au. Let me see what exactly it is. I v. Sorry.\n\nI ivu.cbc.net.au. Yeah. So this has happened for the past few days. So I've restarted my laptop number of times by then. So pretty sure.\n\nYeah. Oh, okay. Clear cache. Not sure I've done that. And I don't think I didn't.\n\nI guess I can. I'll try it now. Okay. So Speedtest, the one in Google that I did, it is showing server in Seattle. I don't know if that means anything.\n\nLet me see. No. Not oh, not one. Neha. Okay.\n\nI just did one in Google. Okay. Yeah. Okay. I'll give you that.\n\nOkay. So let me try clear history, I guess, for my laptop. History. Right. I'm not actually sure how to do that.\n\nAwesome. And if you do, I'm using Firefox. Find the ClearCash. Let me see. Clear line button, settings, privacy security, settings, privacy security, clear browsing data?\n\nWhat do I need to do? History. Okay. Clear history. I'm using Firefox.\n\nBrowsing download history, cookies, temporary cache file, fax settings. Okay. I'll clear everything. Sure. Why not?\n\nYeah. I think that counts. Okay. I'll restart my browser as well. I yeah.\n\nI checked everything. Okay. Is there anything else? Cookies, clear. Okay.\n\nBrowsing and download history. Okay. Yeah. I think it is the same thing. Yeah.\n\nI couldn't show clear. Okay. Oh, that's annoying now. I lost my history. Okay.\n\nOkay. Log in. Also, while waiting, FYI, when I use my mobile data, it worked on my laptop. So I guess that tells you something. Yeah.\n\nOkay. I'm just waiting for the OT team to log in to Ivy. Yeah. And then I'll try out. 2 checking his time.\n\nOkay. Got it. 298183. No. It's it's still complaining.\n\nIt's saying so the the video player itself is quite generic. It's just a technical error for this video. But if I refresh the main website, it gives me the message that I'm outside of TriNet. Sure. What's your email address?\n\nM o wait. Sorry. Can can you repeat that? M o m o r. Yep.\n\nMhmm. Okay. I do tell. Okay. Okay.\n\nI'll send it. Right. Okay. Okay. I guess that's that's that's all for now.\n\nI don't know. Did did you want to wait for the thing, or what what what what's gonna happen next? Yeah. That's that's preferred, actually. Okay.\n\nAlright. So I need to add detail. What details do I need to put in there? It's it's it's like a free I don't think they have, like, good tech support, to be honest. Yeah.\n\nAnd I I guess the fact that I can I I it works with my mobile data, so I I don't think the problem is on their end, to be honest? It it yeah. I only count issues if I'm connected to my Wi Fi. Okay. Alright.\n\nThat's alright. Alright. Alright. Bye.","paragraphs":[{"sentences":[{"text":"Hey.","start":6.56,"end":7.06,"sentiment":"neutral","sentiment_score":0.1467854529619217},{"text":"Oh, hey.","start":8.0,"end":9.059999,"sentiment":"neutral","sentiment_score":-0.08740761503577232},{"text":"So I think I'm still having the geolocation problem.","start":10.08,"end":13.54,"sentiment":"neutral","sentiment_score":-0.288726270198822},{"text":"I can't do ABC IV.","start":14.16,"end":17.195,"sentiment":"neutral","sentiment_score":-0.33139302730560305},{"text":"It's saying that I'm outside of TriNet.","start":17.655,"end":19.595001,"sentiment":"neutral","sentiment_score":-0.2694503239222935}],"sentiment":"neutral","sentiment_score":-0.25707015053679544,"num_words":24,"start":6.56,"end":19.595001},{"sentences":[{"text":"Ronald v.","start":25.654999,"end":26.795,"sentiment":"neutral","sentiment_score":-0.0072938569355756044},{"text":"Okay.","start":32.13,"end":32.61,"sentiment":"neutral","sentiment_score":0.05218145623803139},{"text":"No worries.","start":32.61,"end":33.27,"sentiment":"neutral","sentiment_score":0.07110655307769775},{"text":"Okay.","start":62.12,"end":62.62,"sentiment":"neutral","sentiment_score":0.0776335597038269},{"text":"These tests, I can do it now.","start":81.555,"end":83.415,"sentiment":"neutral","sentiment_score":0.0878949442080089}],"sentiment":"neutral","sentiment_score":0.06713115520632038,"num_words":13,"start":25.654999,"end":83.415},{"sentences":[{"text":"Okay.","start":96.36,"end":96.68,"sentiment":"neutral","sentiment_score":-0.001802133396267891},{"text":"Yeah.","start":96.68,"end":97.18,"sentiment":"neutral","sentiment_score":-0.016009120270609856},{"text":"I was thinking that.","start":97.880005,"end":99.100006,"sentiment":"neutral","sentiment_score":-0.06508169509470463},{"text":"I did like where my IP is as well, and it did it is saying Auburn.","start":99.48,"end":105.595,"sentiment":"neutral","sentiment_score":-0.12784186843782663},{"text":"So that's I don't know.","start":106.615,"end":108.215004,"sentiment":"neutral","sentiment_score":-0.18568788170814515}],"sentiment":"neutral","sentiment_score":-0.12044619768857956,"num_words":27,"start":96.36,"end":108.215004},{"sentences":[{"text":"I'm confused by that.","start":108.215004,"end":109.095,"sentiment":"neutral","sentiment_score":-0.2851974070072174},{"text":"So I I I actually did think it was resolved already.","start":109.095,"end":111.915,"sentiment":"neutral","sentiment_score":-0.11179278790950775},{"text":"My logins were recognized as Australia, but for some reason, IDCID still thinks I'm outside Australia.","start":112.135,"end":119.51,"sentiment":"neutral","sentiment_score":-0.21469843946397305},{"text":"So let's I've tried laptop and mobile, ADC ID.","start":128.05,"end":135.025,"sentiment":"neutral","sentiment_score":-0.045644034114148885},{"text":"So, yeah, so YouTube is showing Australia.","start":137.00499,"end":141.58499,"sentiment":"neutral","sentiment_score":-0.05934684563960348}],"sentiment":"neutral","sentiment_score":-0.1411044585736508,"num_words":47,"start":108.215004,"end":141.58499},{"sentences":[{"text":"I don't know how reliable that is, but yeah.","start":142.605,"end":145.59001,"sentiment":"neutral","sentiment_score":-0.22321576045619118},{"text":"Just just ID.","start":145.59001,"end":146.81001,"sentiment":"neutral","sentiment_score":-0.14885413646697998},{"text":"So I don't have too many streaming services to begin with.","start":146.95001,"end":149.99,"sentiment":"neutral","sentiment_score":-0.2081563567573374},{"text":"But yeah.","start":149.99,"end":150.55,"sentiment":"neutral","sentiment_score":-0.1305561512708664},{"text":"So that's the only one I've seen a problem with, ABC ID.","start":150.55,"end":154.57,"sentiment":"neutral","sentiment_score":-0.20394684498508772}],"sentiment":"neutral","sentiment_score":-0.2014513140594637,"num_words":37,"start":142.605,"end":154.57},{"sentences":[{"text":"Sorry?","start":158.455,"end":158.955,"sentiment":"neutral","sentiment_score":-0.11066713184118272},{"text":"So abc.com.au.","start":160.215,"end":164.215,"sentiment":"neutral","sentiment_score":-0.04987228661775589},{"text":"Let me see what exactly it is.","start":164.215,"end":166.47499,"sentiment":"neutral","sentiment_score":0.011904870292970113},{"text":"I v.","start":168.455,"end":169.435,"sentiment":"neutral","sentiment_score":0.0020515527576208115},{"text":"Sorry.","start":171.2,"end":171.59999,"sentiment":"neutral","sentiment_score":-0.05752752721309662}],"sentiment":"neutral","sentiment_score":-0.013884771901827592,"num_words":13,"start":158.455,"end":171.59999},{"sentences":[{"text":"I ivu.cbc.net.au.","start":171.59999,"end":174.34,"sentiment":"neutral","sentiment_score":-0.012121036183089018},{"text":"Yeah.","start":184.995,"end":185.47499,"sentiment":"neutral","sentiment_score":-0.009781100787222384},{"text":"So this has happened for the past few days.","start":185.47499,"end":188.11499,"sentiment":"neutral","sentiment_score":-0.039145326655772},{"text":"So I've restarted my laptop number of times by then.","start":188.11499,"end":191.715,"sentiment":"neutral","sentiment_score":0.00195594378747046},{"text":"So pretty sure.","start":191.715,"end":192.995,"sentiment":"neutral","sentiment_score":0.045416505386432014}],"sentiment":"neutral","sentiment_score":-0.00922088636085391,"num_words":25,"start":171.59999,"end":192.995},{"sentences":[{"text":"Yeah.","start":192.995,"end":193.495,"sentiment":"neutral","sentiment_score":0.04390211030840874},{"text":"Oh, okay.","start":194.75499,"end":195.655,"sentiment":"neutral","sentiment_score":0.06374065764248371},{"text":"Clear cache.","start":200.07,"end":201.21,"sentiment":"neutral","sentiment_score":-0.0050509353168308735},{"text":"Not sure I've done that.","start":203.19,"end":204.65001,"sentiment":"neutral","sentiment_score":-0.10985682606697082},{"text":"And I don't think I didn't.","start":206.07,"end":207.53,"sentiment":"neutral","sentiment_score":-0.16212794929742813}],"sentiment":"neutral","sentiment_score":-0.08504814194748178,"num_words":16,"start":192.995,"end":207.53},{"sentences":[{"text":"I guess I can.","start":207.63,"end":209.13,"sentiment":"neutral","sentiment_score":-0.06892094854265451},{"text":"I'll try it now.","start":209.75,"end":210.81,"sentiment":"neutral","sentiment_score":0.038324613124132156},{"text":"Okay.","start":211.145,"end":211.385,"sentiment":"neutral","sentiment_score":0.03226574882864952},{"text":"So Speedtest, the one in Google that I did, it is showing server in Seattle.","start":211.385,"end":215.565,"sentiment":"neutral","sentiment_score":0.02250959649682045},{"text":"I don't know if that means anything.","start":215.86499,"end":217.405,"sentiment":"neutral","sentiment_score":-0.06208876919533525}],"sentiment":"neutral","sentiment_score":-0.006035388056789675,"num_words":31,"start":207.63,"end":217.405},{"sentences":[{"text":"Let me see.","start":226.025,"end":227.51001,"sentiment":"neutral","sentiment_score":-0.012566447878877321},{"text":"No.","start":227.51001,"end":227.75,"sentiment":"neutral","sentiment_score":-0.13679441809654236},{"text":"Not oh, not one.","start":227.75,"end":230.41,"sentiment":"neutral","sentiment_score":-0.18390214070677757},{"text":"Neha.","start":231.19,"end":231.69,"sentiment":"neutral","sentiment_score":-0.09652193635702132},{"text":"Okay.","start":232.71,"end":233.21,"sentiment":"neutral","sentiment_score":0.0030831489711999893}],"sentiment":"neutral","sentiment_score":-0.1003541111946106,"num_words":10,"start":226.025,"end":233.21},{"sentences":[{"text":"I just did one in Google.","start":233.35,"end":234.89,"sentiment":"neutral","sentiment_score":0.0016032412337760131},{"text":"Okay.","start":236.07,"end":236.55,"sentiment":"neutral","sentiment_score":0.015646379441022873},{"text":"Yeah.","start":236.55,"end":237.05,"sentiment":"neutral","sentiment_score":0.019874729216098785},{"text":"Okay.","start":237.19,"end":237.69,"sentiment":"neutral","sentiment_score":0.024197043851017952},{"text":"I'll give you that.","start":239.27,"end":240.33,"sentiment":"neutral","sentiment_score":0.02803865261375904}],"sentiment":"neutral","sentiment_score":0.013960939258910142,"num_words":13,"start":233.35,"end":240.33},{"sentences":[{"text":"Okay.","start":241.485,"end":241.965,"sentiment":"neutral","sentiment_score":0.011051956564188004},{"text":"So let me try clear history, I guess, for my laptop.","start":241.965,"end":250.22499,"sentiment":"neutral","sentiment_score":-0.0011367283930832689},{"text":"History.","start":254.685,"end":255.185,"sentiment":"neutral","sentiment_score":-0.028742780908942223},{"text":"Right.","start":258.41,"end":258.89,"sentiment":"neutral","sentiment_score":-0.04118223488330841},{"text":"I'm not actually sure how to do that.","start":258.89,"end":260.83002,"sentiment":"neutral","sentiment_score":-0.059546797070652246}],"sentiment":"neutral","sentiment_score":-0.024897793096236208,"num_words":22,"start":241.485,"end":260.83002},{"sentences":[{"text":"Awesome.","start":264.17,"end":264.67,"sentiment":"neutral","sentiment_score":0.29117560386657715},{"text":"And if you do, I'm using Firefox.","start":264.89,"end":266.91,"sentiment":"neutral","sentiment_score":0.14020497032574245},{"text":"Find the ClearCash.","start":267.85,"end":268.91,"sentiment":"neutral","sentiment_score":0.12558298309644064},{"text":"Let me see.","start":271.205,"end":271.865,"sentiment":"neutral","sentiment_score":0.09222782403230667},{"text":"Clear line button, settings, privacy security, settings, privacy security, clear browsing data?","start":272.325,"end":285.54498,"sentiment":"neutral","sentiment_score":0.06172764177123705}],"sentiment":"neutral","sentiment_score":0.10256825072261003,"num_words":26,"start":264.17,"end":285.54498},{"sentences":[{"text":"What do I need to do?","start":286.31,"end":291.13,"sentiment":"neutral","sentiment_score":0.012576362118124962},{"text":"History.","start":291.19,"end":291.69,"sentiment":"neutral","sentiment_score":0.005697319284081459},{"text":"Okay.","start":291.75,"end":292.22998,"sentiment":"neutral","sentiment_score":0.030298441648483276},{"text":"Clear history.","start":292.22998,"end":292.97,"sentiment":"neutral","sentiment_score":0.019024621695280075},{"text":"I'm using Firefox.","start":299.11,"end":300.16998,"sentiment":"neutral","sentiment_score":0.029355280722181003}],"sentiment":"neutral","sentiment_score":0.018274539938339822,"num_words":13,"start":286.31,"end":300.16998},{"sentences":[{"text":"Browsing download history, cookies, temporary cache file, fax settings.","start":305.985,"end":312.00497,"sentiment":"neutral","sentiment_score":0.043854252331786685},{"text":"Okay.","start":314.98,"end":315.14,"sentiment":"neutral","sentiment_score":0.0961405262351036},{"text":"I'll clear everything.","start":315.14,"end":316.12,"sentiment":"neutral","sentiment_score":0.11042584975560506},{"text":"Sure.","start":317.06,"end":317.56,"sentiment":"neutral","sentiment_score":0.1229572296142578},{"text":"Why not?","start":317.62,"end":318.36002,"sentiment":"neutral","sentiment_score":0.07776487246155739}],"sentiment":"neutral","sentiment_score":0.06878708256408572,"num_words":16,"start":305.985,"end":318.36002},{"sentences":[{"text":"Yeah.","start":323.30002,"end":323.42,"sentiment":"neutral","sentiment_score":0.11153018474578856},{"text":"I think that counts.","start":323.42,"end":324.52002,"sentiment":"neutral","sentiment_score":0.11039544828236103},{"text":"Okay.","start":324.98,"end":325.48,"sentiment":"neutral","sentiment_score":0.05463547259569168},{"text":"I'll restart my browser as well.","start":325.54,"end":328.36002,"sentiment":"neutral","sentiment_score":0.045960161834955215},{"text":"I yeah.","start":338.825,"end":341.625,"sentiment":"neutral","sentiment_score":-0.3136872947216034}],"sentiment":"neutral","sentiment_score":0.01829527371696063,"num_words":14,"start":323.30002,"end":341.625},{"sentences":[{"text":"I checked everything.","start":341.625,"end":342.92502,"sentiment":"neutral","sentiment_score":-0.13395810375610986},{"text":"Okay.","start":344.16,"end":344.56,"sentiment":"neutral","sentiment_score":-0.005534356459975243},{"text":"Is there anything else?","start":344.56,"end":345.78,"sentiment":"neutral","sentiment_score":-0.0056060554925352335},{"text":"Cookies, clear.","start":349.28,"end":349.91998,"sentiment":"neutral","sentiment_score":0.0025337552651762962},{"text":"Okay.","start":349.91998,"end":350.41998,"sentiment":"neutral","sentiment_score":0.00009106285870075226}],"sentiment":"neutral","sentiment_score":-0.03860675602812658,"num_words":11,"start":341.625,"end":350.41998},{"sentences":[{"text":"Browsing and download history.","start":350.72,"end":352.58,"sentiment":"neutral","sentiment_score":-0.022534052841365337},{"text":"Okay.","start":353.03998,"end":353.53998,"sentiment":"neutral","sentiment_score":-0.004304834641516209},{"text":"Yeah.","start":353.6,"end":353.75998,"sentiment":"neutral","sentiment_score":-0.016919484362006187},{"text":"I think it is the same thing.","start":353.75998,"end":355.12,"sentiment":"neutral","sentiment_score":-0.06780740778361048},{"text":"Yeah.","start":355.12,"end":355.62,"sentiment":"neutral","sentiment_score":-0.15922388434410095}],"sentiment":"neutral","sentiment_score":-0.05323116208559701,"num_words":14,"start":350.72,"end":355.62},{"sentences":[{"text":"I couldn't show clear.","start":356.32,"end":357.905,"sentiment":"neutral","sentiment_score":-0.2758621834218502},{"text":"Okay.","start":357.905,"end":358.405,"sentiment":"neutral","sentiment_score":-0.28470492362976074},{"text":"Oh, that's annoying now.","start":360.305,"end":361.26498,"sentiment":"negative","sentiment_score":-0.6582546234130859},{"text":"I lost my history.","start":361.26498,"end":362.405,"sentiment":"negative","sentiment_score":-0.6695987284183502},{"text":"Okay.","start":365.585,"end":366.085,"sentiment":"neutral","sentiment_score":-0.14667177200317383}],"sentiment":"negative","sentiment_score":-0.4890170597604343,"num_words":14,"start":356.32,"end":366.085},{"sentences":[{"text":"Okay.","start":387.58502,"end":388.08502,"sentiment":"neutral","sentiment_score":-0.07789693772792816},{"text":"Log in.","start":388.225,"end":388.965,"sentiment":"neutral","sentiment_score":-0.0712184738367796},{"text":"Also, while waiting, FYI, when I use my mobile data, it worked on my laptop.","start":395.745,"end":402.86002,"sentiment":"neutral","sentiment_score":-0.02172823262711366},{"text":"So I guess that tells you something.","start":403.0,"end":405.1,"sentiment":"neutral","sentiment_score":-0.05583935869591577},{"text":"Yeah.","start":411.80002,"end":412.12003,"sentiment":"neutral","sentiment_score":0.006230362690985203}],"sentiment":"neutral","sentiment_score":-0.0358039431918699,"num_words":26,"start":387.58502,"end":412.12003},{"sentences":[{"text":"Okay.","start":412.12003,"end":412.62003,"sentiment":"neutral","sentiment_score":0.008004935458302498},{"text":"I'm just waiting for the OT team to log in to Ivy.","start":412.84003,"end":415.90002,"sentiment":"neutral","sentiment_score":-0.028857878506338846},{"text":"Yeah.","start":416.76,"end":417.195,"sentiment":"neutral","sentiment_score":0.010314341634511948},{"text":"And then I'll try out.","start":417.195,"end":427.305,"sentiment":"neutral","sentiment_score":0.0032387531362473966},{"text":"2 checking his time.","start":441.985,"end":444.485,"sentiment":"neutral","sentiment_score":-0.0037704170681536193}],"sentiment":"neutral","sentiment_score":-0.014211442068462138,"num_words":23,"start":412.12003,"end":444.485},{"sentences":[{"text":"Okay.","start":446.38498,"end":446.88498,"sentiment":"neutral","sentiment_score":0.015660585835576057},{"text":"Got it.","start":447.425,"end":447.905,"sentiment":"neutral","sentiment_score":0.01210022997111082},{"text":"298183.","start":447.905,"end":449.685,"sentiment":"neutral","sentiment_score":0.0011670752428472042},{"text":"No.","start":480.99002,"end":481.23,"sentiment":"neutral","sentiment_score":-0.12432680279016496},{"text":"It's it's still complaining.","start":481.23,"end":482.61002,"sentiment":"neutral","sentiment_score":-0.2470330372452736}],"sentiment":"neutral","sentiment_score":-0.1190478700834016,"num_words":9,"start":446.38498,"end":482.61002},{"sentences":[{"text":"It's saying so the the video player itself is quite generic.","start":489.31,"end":493.225,"sentiment":"neutral","sentiment_score":-0.28566843406720593},{"text":"It's just a technical error for this video.","start":493.225,"end":495.545,"sentiment":"neutral","sentiment_score":-0.2542689945548773},{"text":"But if I refresh the main website, it gives me the message that I'm outside of TriNet.","start":495.545,"end":502.20502,"sentiment":"neutral","sentiment_score":-0.2171331836896784},{"text":"Sure.","start":512.52,"end":513.02,"sentiment":"neutral","sentiment_score":0.04132922366261482},{"text":"What's your email address?","start":513.56,"end":515.18,"sentiment":"neutral","sentiment_score":0.001333119347691536}],"sentiment":"neutral","sentiment_score":-0.2151489549475472,"num_words":41,"start":489.31,"end":515.18},{"sentences":[{"text":"M o wait.","start":527.545,"end":529.945,"sentiment":"neutral","sentiment_score":-0.018148481535414856},{"text":"Sorry.","start":529.945,"end":530.445,"sentiment":"neutral","sentiment_score":-0.08314995467662811},{"text":"Can can you repeat that?","start":530.585,"end":531.965,"sentiment":"neutral","sentiment_score":-0.07080352306365967},{"text":"M o m o r.","start":532.82,"end":534.68,"sentiment":"neutral","sentiment_score":0.009459343738853931},{"text":"Yep.","start":536.9,"end":537.4,"sentiment":"neutral","sentiment_score":0.023592671379446983}],"sentiment":"neutral","sentiment_score":-0.028048241635163625,"num_words":15,"start":527.545,"end":537.4},{"sentences":[{"text":"Mhmm.","start":538.74,"end":539.24,"sentiment":"neutral","sentiment_score":0.02057674527168274},{"text":"Okay.","start":539.7,"end":540.2,"sentiment":"neutral","sentiment_score":0.06583777070045471},{"text":"I do tell.","start":540.58,"end":541.4,"sentiment":"neutral","sentiment_score":0.059478435665369034},{"text":"Okay.","start":544.42,"end":544.92,"sentiment":"neutral","sentiment_score":0.07081553339958191},{"text":"Okay.","start":576.135,"end":576.635,"sentiment":"neutral","sentiment_score":0.07451821863651276}],"sentiment":"neutral","sentiment_score":0.05859765357204846,"num_words":7,"start":538.74,"end":576.635},{"sentences":[{"text":"I'll send it.","start":576.775,"end":578.23505,"sentiment":"neutral","sentiment_score":0.06246743475397428},{"text":"Right.","start":580.135,"end":580.635,"sentiment":"neutral","sentiment_score":0.03853009268641472},{"text":"Okay.","start":581.255,"end":581.755,"sentiment":"neutral","sentiment_score":0.03451624512672424},{"text":"Okay.","start":584.05505,"end":584.375,"sentiment":"neutral","sentiment_score":0.028136873617768288},{"text":"I guess that's that's that's all for now.","start":584.375,"end":586.55505,"sentiment":"neutral","sentiment_score":0.013279218459501863}],"sentiment":"neutral","sentiment_score":0.0282013759549175,"num_words":14,"start":576.775,"end":586.55505},{"sentences":[{"text":"I don't know.","start":586.85504,"end":587.575,"sentiment":"neutral","sentiment_score":-0.12646556893984476},{"text":"Did did you want to wait for the thing, or what what what what's gonna happen next?","start":587.575,"end":591.92,"sentiment":"neutral","sentiment_score":-0.1620030280421762},{"text":"Yeah.","start":654.57,"end":654.89,"sentiment":"neutral","sentiment_score":0.07792207598686218},{"text":"That's that's preferred, actually.","start":654.89,"end":656.99,"sentiment":"neutral","sentiment_score":0.15975057519972324},{"text":"Okay.","start":665.885,"end":666.385,"sentiment":"neutral","sentiment_score":0.04436841607093811}],"sentiment":"neutral","sentiment_score":-0.09123674579537831,"num_words":26,"start":586.85504,"end":666.385},{"sentences":[{"text":"Alright.","start":666.445,"end":666.945,"sentiment":"neutral","sentiment_score":0.053131625056266785},{"text":"So I need to add detail.","start":668.205,"end":669.72504,"sentiment":"neutral","sentiment_score":0.014489115681499243},{"text":"What details do I need to put in there?","start":669.72504,"end":671.74506,"sentiment":"neutral","sentiment_score":0.004408082510862086},{"text":"It's it's it's like a free I don't think they have, like, good tech support, to be honest.","start":687.2,"end":691.785,"sentiment":"neutral","sentiment_score":-0.2020649616089132},{"text":"Yeah.","start":693.625,"end":693.865,"sentiment":"neutral","sentiment_score":-0.013908173888921738}],"sentiment":"neutral","sentiment_score":-0.09918109774589538,"num_words":35,"start":666.445,"end":693.865},{"sentences":[{"text":"And I I guess the fact that I can I I it works with my mobile data, so I I don't think the problem is on their end, to be honest?","start":693.865,"end":703.565,"sentiment":"neutral","sentiment_score":-0.09682080215744433},{"text":"It it yeah.","start":704.57996,"end":705.45996,"sentiment":"neutral","sentiment_score":-0.06765083223581314},{"text":"I only count issues if I'm connected to my Wi Fi.","start":705.45996,"end":708.75995,"sentiment":"neutral","sentiment_score":-0.07949432019482959},{"text":"Okay.","start":717.3389,"end":717.7389,"sentiment":"neutral","sentiment_score":0.06886608898639679},{"text":"Alright.","start":717.7389,"end":718.2389,"sentiment":"neutral","sentiment_score":0.1274080127477646}],"sentiment":"neutral","sentiment_score":-0.08260767625525911,"num_words":47,"start":693.865,"end":718.2389},{"sentences":[{"text":"That's alright.","start":718.4589,"end":719.1989,"sentiment":"neutral","sentiment_score":0.2640465646982193},{"text":"Alright.","start":719.8189,"end":720.3189,"sentiment":"neutral","sentiment_score":0.20358863472938535},{"text":"Alright.","start":720.53894,"end":721.0189,"sentiment":"neutral","sentiment_score":0.1602790206670761},{"text":"Bye.","start":721.0189,"end":721.5189,"sentiment":"neutral","sentiment_score":-0.08563153445720673}],"sentiment":"neutral","sentiment_score":0.16126585006713867,"num_words":5,"start":718.4589,"end":721.5189}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I\n\nChannel 1: Hey.\n\nChannel 0: assist you today? Mhmm.\n\nChannel 1: Oh, hey. So I think I'm still having the geolocation problem. I can't\n\nChannel 0: Mhmm.\n\nChannel 1: do ABC IV. It's saying that I'm outside of TriNet.\n\nChannel 0: Mhmm. May I know your name, please, for me to check your account?\n\nChannel 1: Ronald v.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just review your account.\n\nChannel 1: Okay. No worries.\n\nChannel 0: Okay. Hang on. Hello, Ronald?\n\nChannel 1: Okay.\n\nChannel 0: Yes. Upon coordinating with the back end team, they informed us that the Gail application issue affecting the connection has now been resolved. Have you tried to run a speed test? Because mhmm.\n\nChannel 1: These tests, I can do it now.\n\nChannel 0: Yeah. Once the test is completed, check that the country now shows as Australia instead of The US, which indicates that your application has been corrected. Yeah.\n\nChannel 1: Okay. Yeah. I was thinking that. I did like where my IP is as well, and it did it is saying Auburn. So that's I don't know.\n\nI'm confused by that. So I I I actually did think it was resolved already. My logins were recognized as Australia, but for some reason, IDCID still thinks I'm outside Australia.\n\nChannel 0: Mhmm. Okay. Are you experiencing this on some website or on your TV streaming?\n\nChannel 1: So let's I've tried laptop and mobile, ADC ID. So, yeah, so YouTube is showing Australia.\n\nChannel 0: Mhmm.\n\nChannel 1: I don't know how reliable that is, but yeah. Just just ID. So I don't have too many streaming services to begin with. But yeah. So that's the only one I've seen a problem with, ABC ID.\n\nChannel 0: Sorry. May I know the SS sorry? What is\n\nChannel 1: Sorry?\n\nChannel 0: the website again?\n\nChannel 1: So abc.com.au. Let me see what exactly it is.\n\nChannel 0: Okay. Have\n\nChannel 1: I\n\nChannel 0: you tried\n\nChannel 1: v.\n\nChannel 0: to mhmm.\n\nChannel 1: Sorry. I ivu.cbc.net.au.\n\nChannel 0: Mhmm. Have you tried to refresh or restart the application or the device so it can detect the updated IP location\n\nChannel 1: Yeah. So this has happened\n\nChannel 0: or reinstall?\n\nChannel 1: for the past few days. So I've restarted my\n\nChannel 0: Mhmm.\n\nChannel 1: laptop number of times by then. So pretty sure. Yeah. Oh,\n\nChannel 0: How\n\nChannel 1: okay.\n\nChannel 0: about Clear History or Clear Cache? Through\n\nChannel 1: Clear\n\nChannel 0: the browser\n\nChannel 1: cache.\n\nChannel 0: you're saying?\n\nChannel 1: Not\n\nChannel 0: Mhmm.\n\nChannel 1: sure I've done that. And I don't think I didn't. I guess I can. I'll try it now. Okay.\n\nSo Speedtest, the one in Google that I did, it is showing server in Seattle. I don't know if that means anything.\n\nChannel 0: May I know what is the speed test link? Is is it is it the speedtest.net? The speed test by Ookla?\n\nChannel 1: Let me see. No. Not oh, not\n\nChannel 0: Because\n\nChannel 1: one.\n\nChannel 0: that is the accurate\n\nChannel 1: Neha.\n\nChannel 0: one.\n\nChannel 1: Okay. I just did one\n\nChannel 0: Mhmm.\n\nChannel 1: in Google. Okay. Yeah. Okay. I'll give you that.\n\nOkay. So let me try clear history, I guess, for\n\nChannel 0: Yeah.\n\nChannel 1: my\n\nChannel 0: Or\n\nChannel 1: laptop.\n\nChannel 0: clear cache. Mhmm.\n\nChannel 1: History. Right. I'm not actually sure how to do that. Awesome. And if you do, I'm using Firefox.\n\nFind the ClearCash. Let me see. Clear line button, settings, privacy security, settings, privacy security, clear browsing data? What do I need to do? History.\n\nOkay. Clear history.\n\nChannel 0: Mhmm. Are you using Safari or\n\nChannel 1: I'm using\n\nChannel 0: Google?\n\nChannel 1: Firefox.\n\nChannel 0: Okay. I see.\n\nChannel 1: Browsing download history, cookies, temporary cache file, fax settings. Okay. I'll clear everything. Sure. Why not?\n\nYeah. I think that counts. Okay. I'll restart my browser as well.\n\nChannel 0: When clearing history, make sure also check the cookies and the cache. This help remove stored location detail. The MyQOS KIPR\n\nChannel 1: I\n\nChannel 0: is really problem.\n\nChannel 1: yeah. I checked everything. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Is there anything else? Cookies, clear. Okay. Browsing and download history. Okay.\n\nYeah. I think it is the same thing. Yeah. I couldn't show clear. Okay.\n\nOh, that's annoying now. I lost my history. Okay. Okay. Log in.\n\nAlso, while waiting, FYI, when I\n\nChannel 0: Yes.\n\nChannel 1: use my mobile data, it worked on my laptop. So I guess that tells you something.\n\nChannel 0: Okay. I see. May I have it check also on our end?\n\nChannel 1: Yeah. Okay. I'm just\n\nChannel 0: Mhmm.\n\nChannel 1: waiting for the OT team to log in to Ivy.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. And then I'll\n\nChannel 0: Okay.\n\nChannel 1: try out. 2 checking his time. Okay. Got it. 298183.\n\nNo. It's it's still complaining.\n\nChannel 0: May I know the error message that it's saying?\n\nChannel 1: It's saying so the the video player itself is quite generic. It's just a technical error for this video. But if I refresh the main website, it gives me the message that I'm outside of TriNet.\n\nChannel 0: Okay. Is it okay if you send me a picture of that screenshot through my email?\n\nChannel 1: Sure. What's\n\nChannel 0: Mhmm.\n\nChannel 1: your email address?\n\nChannel 0: My email is moraine, moraine@airto.net.au.\n\nChannel 1: M o\n\nChannel 0: Mhmm.\n\nChannel 1: wait. Sorry. Can can you repeat that?\n\nChannel 0: Okay.\n\nChannel 1: M o m o r.\n\nChannel 0: A I\n\nChannel 1: Yep.\n\nChannel 0: n e\n\nChannel 1: Mhmm. Okay. I do tell.\n\nChannel 0: at, yeah, @airtel.net.au.\n\nChannel 1: Okay.\n\nChannel 0: For me to forward it to the provisioning team for them to check again.\n\nChannel 1: Okay. I'll send it. Right. Okay. Okay.\n\nI guess that's that's that's all for now. I don't know. Did did you want to wait for the thing, or what what what what's gonna happen next?\n\nChannel 0: So right now, I've already take take a note of the issue that you are experiencing, and I'll just wait for the picture for me to have a reference also to be escalated. So we'll the back end team will investigate the issue again, why some website work. But some customers still unable to access some website, so we're not sure yet what is the issue. So our team will be reaching out to the relevant providers today to request that the IP address may be unblocked where necessary. We will continue coordinating with them, and we'll provide you with an update once we receive further information.\n\nIs it okay if I contact you instead via email?\n\nChannel 1: Yeah. That's that's preferred, actually.\n\nChannel 0: Yeah. I'm just going to I'm going to reply to the picture that you'll be sending shortly.\n\nChannel 1: Okay. Alright.\n\nChannel 0: Okay. You too.\n\nChannel 1: So I need to add detail. What details do I need to put in there?\n\nChannel 0: Is it possible that you contact directly the website? Is that a company website or a streaming?\n\nChannel 1: It's it's it's like a free I don't think they have, like, good tech support, to be honest. Yeah. And I I guess the fact that I can I I it works with my mobile data, so\n\nChannel 0: Mhmm.\n\nChannel 1: I I don't think the problem is on their end, to be honest?\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: It it yeah. I only count issues if I'm connected to my Wi Fi.\n\nChannel 0: Okay. So I'll escalate the issue then. I'll just wait for the picture, then I'll get back to you for update.\n\nChannel 1: Okay. Alright.\n\nChannel 0: Okay.\n\nChannel 1: That's alright.\n\nChannel 0: Thank you. Bye for\n\nChannel 1: Alright.\n\nChannel 0: now.\n\nChannel 1: Alright. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.24,"sentiment":"neutral","sentiment_score":0.15126663446426392},{"text":"Good afternoon.","start":2.24,"end":3.06,"sentiment":"positive","sentiment_score":0.3850645124912262},{"text":"This is Maureen from Airtel tech support.","start":3.12,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.31742549368313383},{"text":"How can I","start":6.08,"end":6.56,"sentiment":"neutral","sentiment_score":0.2921209434668223}],"sentiment":"neutral","sentiment_score":0.30921053427916306,"channel":0,"num_words":13,"start":1.76,"end":6.56},{"sentences":[{"text":"Hey.","start":6.56,"end":7.06,"sentiment":"neutral","sentiment_score":0.1467854529619217}],"sentiment":"neutral","sentiment_score":0.1467854529619217,"channel":1,"num_words":1,"start":6.56,"end":7.06},{"sentences":[{"text":"assist you today?","start":6.56,"end":7.54,"sentiment":"neutral","sentiment_score":0.13496372600396475},{"text":"Mhmm.","start":7.68,"end":8.18,"sentiment":"neutral","sentiment_score":-0.030396096408367157}],"sentiment":"neutral","sentiment_score":0.09362377040088177,"channel":0,"num_words":4,"start":6.56,"end":8.18},{"sentences":[{"text":"Oh, hey.","start":8.0,"end":9.059999,"sentiment":"neutral","sentiment_score":-0.08740761503577232},{"text":"So I think I'm still having the geolocation problem.","start":10.08,"end":13.54,"sentiment":"neutral","sentiment_score":-0.288726270198822},{"text":"I can't","start":14.16,"end":14.9,"sentiment":"neutral","sentiment_score":-0.3129752576351166}],"sentiment":"neutral","sentiment_score":-0.2614847828562443,"channel":1,"num_words":13,"start":8.0,"end":14.9},{"sentences":[{"text":"Mhmm.","start":14.4,"end":14.865,"sentiment":"neutral","sentiment_score":-0.20046406984329224}],"sentiment":"neutral","sentiment_score":-0.20046406984329224,"channel":0,"num_words":1,"start":14.4,"end":14.865},{"sentences":[{"text":"do ABC IV.","start":14.96,"end":17.195,"sentiment":"negative","sentiment_score":-0.3436715404192607},{"text":"It's saying that I'm outside of TriNet.","start":17.655,"end":19.595001,"sentiment":"neutral","sentiment_score":-0.2694503239222935}],"sentiment":"neutral","sentiment_score":-0.2917166888713837,"channel":1,"num_words":10,"start":14.96,"end":19.595001},{"sentences":[{"text":"Mhmm.","start":21.025,"end":21.525,"sentiment":"neutral","sentiment_score":-0.05336352810263634},{"text":"May I know your name, please, for me to check your account?","start":22.064999,"end":24.884998,"sentiment":"neutral","sentiment_score":-0.0011513947198788326}],"sentiment":"neutral","sentiment_score":-0.005167712672398641,"channel":0,"num_words":13,"start":21.025,"end":24.884998},{"sentences":[{"text":"Ronald v.","start":25.654999,"end":26.795,"sentiment":"neutral","sentiment_score":-0.0072938569355756044}],"sentiment":"neutral","sentiment_score":-0.0072938569355756044,"channel":1,"num_words":2,"start":25.654999,"end":26.795},{"sentences":[{"text":"Okay.","start":28.310001,"end":28.810001,"sentiment":"neutral","sentiment_score":0.0036782147362828255},{"text":"Is it okay if I put you on hold?","start":28.87,"end":30.310001,"sentiment":"neutral","sentiment_score":0.0069660691337453},{"text":"Let me just review your account.","start":30.310001,"end":31.77,"sentiment":"neutral","sentiment_score":0.005539885722100735}],"sentiment":"neutral","sentiment_score":0.006225759454537183,"channel":0,"num_words":16,"start":28.310001,"end":31.77},{"sentences":[{"text":"Okay.","start":32.13,"end":32.61,"sentiment":"neutral","sentiment_score":0.05218145623803139},{"text":"No worries.","start":32.61,"end":33.27,"sentiment":"neutral","sentiment_score":0.07110655307769775}],"sentiment":"neutral","sentiment_score":0.06479818746447563,"channel":1,"num_words":3,"start":32.13,"end":33.27},{"sentences":[{"text":"Okay.","start":33.27,"end":33.59,"sentiment":"neutral","sentiment_score":0.051265351474285126},{"text":"Hang on.","start":33.59,"end":34.41,"sentiment":"neutral","sentiment_score":0.03636843618005514},{"text":"Hello, Ronald?","start":60.699997,"end":61.6,"sentiment":"neutral","sentiment_score":0.042440515011548996}],"sentiment":"neutral","sentiment_score":0.04177665077149868,"channel":0,"num_words":5,"start":33.27,"end":61.6},{"sentences":[{"text":"Okay.","start":62.12,"end":62.62,"sentiment":"neutral","sentiment_score":0.0776335597038269}],"sentiment":"neutral","sentiment_score":0.0776335597038269,"channel":1,"num_words":1,"start":62.12,"end":62.62},{"sentences":[{"text":"Yes.","start":63.34,"end":63.84,"sentiment":"neutral","sentiment_score":0.15407419204711914},{"text":"Upon coordinating with the back end team, they informed us that the Gail application issue affecting the connection has now been resolved.","start":64.22,"end":73.745,"sentiment":"neutral","sentiment_score":0.10858633707870137},{"text":"Have you tried to run a speed test?","start":76.045,"end":78.865,"sentiment":"neutral","sentiment_score":0.015949941473081708},{"text":"Because mhmm.","start":79.325,"end":80.865,"sentiment":"neutral","sentiment_score":0.022121100686490536}],"sentiment":"neutral","sentiment_score":0.08226713154352072,"channel":0,"num_words":33,"start":63.34,"end":80.865},{"sentences":[{"text":"These tests, I can do it now.","start":81.555,"end":83.415,"sentiment":"neutral","sentiment_score":0.0878949442080089}],"sentiment":"neutral","sentiment_score":0.0878949442080089,"channel":1,"num_words":7,"start":81.555,"end":83.415},{"sentences":[{"text":"Yeah.","start":84.36,"end":84.86,"sentiment":"neutral","sentiment_score":0.11594336479902267},{"text":"Once the test is completed, check that the country now shows as Australia instead of The US, which indicates that your application has been corrected.","start":85.48,"end":95.82,"sentiment":"neutral","sentiment_score":0.06905979007482528},{"text":"Yeah.","start":95.880005,"end":96.380005,"sentiment":"neutral","sentiment_score":0.01217956840991974}],"sentiment":"neutral","sentiment_score":0.0686895438918361,"channel":0,"num_words":27,"start":84.36,"end":96.380005},{"sentences":[{"text":"Okay.","start":96.36,"end":96.68,"sentiment":"neutral","sentiment_score":-0.001802133396267891},{"text":"Yeah.","start":96.68,"end":97.18,"sentiment":"neutral","sentiment_score":-0.016009120270609856},{"text":"I was thinking that.","start":97.880005,"end":99.100006,"sentiment":"neutral","sentiment_score":-0.06508169509470463},{"text":"I did like where my IP is as well, and it did it is saying Auburn.","start":99.48,"end":105.595,"sentiment":"neutral","sentiment_score":-0.12784186843782663},{"text":"So that's I don't know.","start":106.615,"end":108.215004,"sentiment":"neutral","sentiment_score":-0.18568788170814515}],"sentiment":"neutral","sentiment_score":-0.12044619768857956,"channel":1,"num_words":27,"start":96.36,"end":108.215004},{"sentences":[{"text":"I'm confused by that.","start":108.215004,"end":109.095,"sentiment":"neutral","sentiment_score":-0.2851974070072174},{"text":"So I I I actually did think it was resolved already.","start":109.095,"end":111.915,"sentiment":"neutral","sentiment_score":-0.11179278790950775},{"text":"My logins were recognized as Australia, but for some reason, IDCID still thinks I'm outside Australia.","start":112.135,"end":119.51,"sentiment":"neutral","sentiment_score":-0.21469843946397305}],"sentiment":"neutral","sentiment_score":-0.1872801718211943,"channel":1,"num_words":31,"start":108.215004,"end":119.51},{"sentences":[{"text":"Mhmm.","start":120.68,"end":121.08,"sentiment":"neutral","sentiment_score":-0.04238197207450867},{"text":"Okay.","start":121.08,"end":121.48,"sentiment":"neutral","sentiment_score":-0.04429941624403},{"text":"Are you experiencing this on some website or on your TV streaming?","start":121.48,"end":128.025,"sentiment":"neutral","sentiment_score":-0.0921727189173301}],"sentiment":"neutral","sentiment_score":-0.08519671538046428,"channel":0,"num_words":14,"start":120.68,"end":128.025},{"sentences":[{"text":"So let's I've tried laptop and mobile, ADC ID.","start":128.05,"end":135.025,"sentiment":"neutral","sentiment_score":-0.045644034114148885},{"text":"So, yeah, so YouTube is showing Australia.","start":137.00499,"end":141.58499,"sentiment":"neutral","sentiment_score":-0.05934684563960348}],"sentiment":"neutral","sentiment_score":-0.05163901415653527,"channel":1,"num_words":16,"start":128.05,"end":141.58499},{"sentences":[{"text":"Mhmm.","start":141.22,"end":141.72,"sentiment":"neutral","sentiment_score":-0.06402851641178131}],"sentiment":"neutral","sentiment_score":-0.06402851641178131,"channel":0,"num_words":1,"start":141.22,"end":141.72},{"sentences":[{"text":"I don't know how reliable that is, but yeah.","start":142.605,"end":145.59001,"sentiment":"neutral","sentiment_score":-0.22321576045619118},{"text":"Just just ID.","start":145.59001,"end":146.81001,"sentiment":"neutral","sentiment_score":-0.14885413646697998},{"text":"So I don't have too many streaming services to begin with.","start":146.95001,"end":149.99,"sentiment":"neutral","sentiment_score":-0.2081563567573374},{"text":"But yeah.","start":149.99,"end":150.55,"sentiment":"neutral","sentiment_score":-0.1305561512708664},{"text":"So that's the only one I've seen a problem with, ABC ID.","start":150.55,"end":154.57,"sentiment":"neutral","sentiment_score":-0.20394684498508772}],"sentiment":"neutral","sentiment_score":-0.2014513140594637,"channel":1,"num_words":37,"start":142.605,"end":154.57},{"sentences":[{"text":"Sorry.","start":154.495,"end":154.89499,"sentiment":"neutral","sentiment_score":-0.1666582226753235},{"text":"May I know the SS sorry?","start":154.89499,"end":157.235,"sentiment":"neutral","sentiment_score":-0.12303265929222107},{"text":"What is","start":158.095,"end":158.575,"sentiment":"neutral","sentiment_score":-0.09877779707312584}],"sentiment":"neutral","sentiment_score":-0.12248997473054463,"channel":0,"num_words":9,"start":154.495,"end":158.575},{"sentences":[{"text":"Sorry?","start":158.455,"end":158.955,"sentiment":"neutral","sentiment_score":-0.11066713184118272}],"sentiment":"neutral","sentiment_score":-0.11066713184118272,"channel":1,"num_words":1,"start":158.455,"end":158.955},{"sentences":[{"text":"the website again?","start":158.575,"end":159.795,"sentiment":"neutral","sentiment_score":-0.13654237737258276}],"sentiment":"neutral","sentiment_score":-0.13654237737258276,"channel":0,"num_words":3,"start":158.575,"end":159.795},{"sentences":[{"text":"So abc.com.au.","start":160.215,"end":164.215,"sentiment":"neutral","sentiment_score":-0.04987228661775589},{"text":"Let me see what exactly it is.","start":164.215,"end":166.47499,"sentiment":"neutral","sentiment_score":0.011904870292970113}],"sentiment":"neutral","sentiment_score":-0.0018233867983023326,"channel":1,"num_words":9,"start":160.215,"end":166.47499},{"sentences":[{"text":"Okay.","start":167.47,"end":167.97,"sentiment":"neutral","sentiment_score":0.01062830351293087},{"text":"Have","start":168.27,"end":168.51001,"sentiment":"neutral","sentiment_score":0.003500613383948803}],"sentiment":"neutral","sentiment_score":0.0070644584484398365,"channel":0,"num_words":2,"start":167.47,"end":168.51001},{"sentences":[{"text":"I","start":168.455,"end":168.69499,"sentiment":"neutral","sentiment_score":0.004468264989554882}],"sentiment":"neutral","sentiment_score":0.004468264989554882,"channel":1,"num_words":1,"start":168.455,"end":168.69499},{"sentences":[{"text":"you tried","start":168.51001,"end":169.07,"sentiment":"neutral","sentiment_score":-0.00003968831151723862}],"sentiment":"neutral","sentiment_score":-0.00003968831151723862,"channel":0,"num_words":2,"start":168.51001,"end":169.07},{"sentences":[{"text":"v.","start":168.69499,"end":169.435,"sentiment":"neutral","sentiment_score":-0.0003651594743132591}],"sentiment":"neutral","sentiment_score":-0.0003651594743132591,"channel":1,"num_words":1,"start":168.69499,"end":169.435},{"sentences":[{"text":"to mhmm.","start":169.07,"end":170.77,"sentiment":"neutral","sentiment_score":-0.0061204987578094006}],"sentiment":"neutral","sentiment_score":-0.0061204987578094006,"channel":0,"num_words":2,"start":169.07,"end":170.77},{"sentences":[{"text":"Sorry.","start":171.2,"end":171.59999,"sentiment":"neutral","sentiment_score":-0.05752752721309662},{"text":"I ivu.cbc.net.au.","start":171.59999,"end":174.34,"sentiment":"neutral","sentiment_score":-0.012121036183089018}],"sentiment":"neutral","sentiment_score":-0.027256533193091553,"channel":1,"num_words":3,"start":171.2,"end":174.34},{"sentences":[{"text":"Mhmm.","start":175.79001,"end":176.29001,"sentiment":"neutral","sentiment_score":0.007852200418710709},{"text":"Have you tried to refresh or restart the application or the device so it can detect the updated IP location","start":177.395,"end":184.055,"sentiment":"neutral","sentiment_score":0.00360725075006485}],"sentiment":"neutral","sentiment_score":0.0038093912104765573,"channel":0,"num_words":21,"start":175.79001,"end":184.055},{"sentences":[{"text":"Yeah.","start":184.995,"end":185.47499,"sentiment":"neutral","sentiment_score":-0.009781100787222384},{"text":"So this has happened","start":185.47499,"end":186.535,"sentiment":"neutral","sentiment_score":-0.026099151466041803}],"sentiment":"neutral","sentiment_score":-0.02283554133027792,"channel":1,"num_words":5,"start":184.995,"end":186.535},{"sentences":[{"text":"or reinstall?","start":186.19499,"end":187.25499,"sentiment":"neutral","sentiment_score":-0.03980447445064783}],"sentiment":"neutral","sentiment_score":-0.03980447445064783,"channel":0,"num_words":2,"start":186.19499,"end":187.25499},{"sentences":[{"text":"for the past few days.","start":186.915,"end":188.11499,"sentiment":"neutral","sentiment_score":-0.049582266807556154},{"text":"So I've restarted my","start":188.11499,"end":189.235,"sentiment":"neutral","sentiment_score":-0.0037420977605506778}],"sentiment":"neutral","sentiment_score":-0.029208858342220385,"channel":1,"num_words":9,"start":186.915,"end":189.235},{"sentences":[{"text":"Mhmm.","start":189.155,"end":189.655,"sentiment":"neutral","sentiment_score":0.0008150911889970303}],"sentiment":"neutral","sentiment_score":0.0008150911889970303,"channel":0,"num_words":1,"start":189.155,"end":189.655},{"sentences":[{"text":"laptop number of times by then.","start":189.235,"end":191.715,"sentiment":"neutral","sentiment_score":0.005754638152817885},{"text":"So pretty 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saying?","start":485.125,"end":488.26498,"sentiment":"neutral","sentiment_score":-0.1809658474392361}],"sentiment":"neutral","sentiment_score":-0.1809658474392361,"channel":0,"num_words":9,"start":485.125,"end":488.26498},{"sentences":[{"text":"It's saying so the the video player itself is quite generic.","start":489.31,"end":493.225,"sentiment":"neutral","sentiment_score":-0.28566843406720593},{"text":"It's just a technical error for this video.","start":493.225,"end":495.545,"sentiment":"neutral","sentiment_score":-0.2542689945548773},{"text":"But if I refresh the main website, it gives me the message that I'm outside of TriNet.","start":495.545,"end":502.20502,"sentiment":"neutral","sentiment_score":-0.2171331836896784}],"sentiment":"neutral","sentiment_score":-0.24632691260841158,"channel":1,"num_words":36,"start":489.31,"end":502.20502},{"sentences":[{"text":"Okay.","start":505.12,"end":505.62,"sentiment":"neutral","sentiment_score":-0.023301921784877777},{"text":"Is it okay if you send me a picture of that screenshot through my email?","start":507.155,"end":512.935,"sentiment":"neutral","sentiment_score":0.04147534320751826}],"sentiment":"neutral","sentiment_score":0.03742676414549351,"channel":0,"num_words":16,"start":505.12,"end":512.935},{"sentences":[{"text":"Sure.","start":512.52,"end":513.02,"sentiment":"neutral","sentiment_score":0.04132922366261482},{"text":"What's","start":513.56,"end":514.04,"sentiment":"neutral","sentiment_score":0.015211714431643486}],"sentiment":"neutral","sentiment_score":0.028270469047129154,"channel":1,"num_words":2,"start":512.52,"end":514.04},{"sentences":[{"text":"Mhmm.","start":513.795,"end":514.295,"sentiment":"neutral","sentiment_score":0.008081501349806786}],"sentiment":"neutral","sentiment_score":0.008081501349806786,"channel":0,"num_words":1,"start":513.795,"end":514.295},{"sentences":[{"text":"your email address?","start":514.04,"end":515.18,"sentiment":"neutral","sentiment_score":-0.0032930790136257806}],"sentiment":"neutral","sentiment_score":-0.0032930790136257806,"channel":1,"num_words":3,"start":514.04,"end":515.18},{"sentences":[{"text":"My email is moraine, moraine@airto.net.au.","start":518.03503,"end":529.27,"sentiment":"neutral","sentiment_score":0.007175215147435665}],"sentiment":"neutral","sentiment_score":0.007175215147435665,"channel":0,"num_words":5,"start":518.03503,"end":529.27},{"sentences":[{"text":"M o","start":527.545,"end":528.265,"sentiment":"neutral","sentiment_score":-0.00864185718819499}],"sentiment":"neutral","sentiment_score":-0.00864185718819499,"channel":1,"num_words":2,"start":527.545,"end":528.265},{"sentences":[{"text":"Mhmm.","start":529.49005,"end":529.99005,"sentiment":"neutral","sentiment_score":-0.020256873220205307}],"sentiment":"neutral","sentiment_score":-0.020256873220205307,"channel":0,"num_words":1,"start":529.49005,"end":529.99005},{"sentences":[{"text":"wait.","start":529.625,"end":529.945,"sentiment":"neutral","sentiment_score":-0.037161730229854584},{"text":"Sorry.","start":529.945,"end":530.445,"sentiment":"neutral","sentiment_score":-0.08314995467662811},{"text":"Can can you repeat that?","start":530.585,"end":531.965,"sentiment":"neutral","sentiment_score":-0.07080352306365967}],"sentiment":"neutral","sentiment_score":-0.06776132860354014,"channel":1,"num_words":7,"start":529.625,"end":531.965},{"sentences":[{"text":"Okay.","start":532.77,"end":533.265,"sentiment":"neutral","sentiment_score":0.0022609401494264603}],"sentiment":"neutral","sentiment_score":0.0022609401494264603,"channel":0,"num_words":1,"start":532.77,"end":533.265},{"sentences":[{"text":"M o m o r.","start":532.82,"end":534.68,"sentiment":"neutral","sentiment_score":0.009459343738853931}],"sentiment":"neutral","sentiment_score":0.009459343738853931,"channel":1,"num_words":5,"start":532.82,"end":534.68},{"sentences":[{"text":"A I","start":535.905,"end":537.185,"sentiment":"neutral","sentiment_score":0.01643784437328577}],"sentiment":"neutral","sentiment_score":0.01643784437328577,"channel":0,"num_words":2,"start":535.905,"end":537.185},{"sentences":[{"text":"Yep.","start":536.9,"end":537.4,"sentiment":"neutral","sentiment_score":0.023592671379446983}],"sentiment":"neutral","sentiment_score":0.023592671379446983,"channel":1,"num_words":1,"start":536.9,"end":537.4},{"sentences":[{"text":"n e","start":537.185,"end":537.925,"sentiment":"neutral","sentiment_score":0.01416893070563674}],"sentiment":"neutral","sentiment_score":0.01416893070563674,"channel":0,"num_words":2,"start":537.185,"end":537.925},{"sentences":[{"text":"Mhmm.","start":538.74,"end":539.24,"sentiment":"neutral","sentiment_score":0.02057674527168274},{"text":"Okay.","start":539.7,"end":540.2,"sentiment":"neutral","sentiment_score":0.06583777070045471},{"text":"I do tell.","start":540.58,"end":541.4,"sentiment":"neutral","sentiment_score":0.059478435665369034}],"sentiment":"neutral","sentiment_score":0.05296996459364891,"channel":1,"num_words":5,"start":538.74,"end":541.4},{"sentences":[{"text":"at, yeah, @airtel.net.au.","start":541.025,"end":544.485,"sentiment":"neutral","sentiment_score":0.046336688101291656}],"sentiment":"neutral","sentiment_score":0.046336688101291656,"channel":0,"num_words":3,"start":541.025,"end":544.485},{"sentences":[{"text":"Okay.","start":544.42,"end":544.92,"sentiment":"neutral","sentiment_score":0.07081553339958191}],"sentiment":"neutral","sentiment_score":0.07081553339958191,"channel":1,"num_words":1,"start":544.42,"end":544.92},{"sentences":[{"text":"For me to forward it to the provisioning team for them to check again.","start":546.29,"end":551.67,"sentiment":"neutral","sentiment_score":0.059323517605662346}],"sentiment":"neutral","sentiment_score":0.059323517605662346,"channel":0,"num_words":14,"start":546.29,"end":551.67},{"sentences":[{"text":"Okay.","start":576.135,"end":576.635,"sentiment":"neutral","sentiment_score":0.07451821863651276},{"text":"I'll send it.","start":576.775,"end":578.23505,"sentiment":"neutral","sentiment_score":0.06246743475397428},{"text":"Right.","start":580.135,"end":580.635,"sentiment":"neutral","sentiment_score":0.03853009268641472},{"text":"Okay.","start":581.255,"end":581.755,"sentiment":"neutral","sentiment_score":0.03451624512672424},{"text":"Okay.","start":584.05505,"end":584.375,"sentiment":"neutral","sentiment_score":0.028136873617768288}],"sentiment":"neutral","sentiment_score":0.051871962047048976,"channel":1,"num_words":7,"start":576.135,"end":584.375},{"sentences":[{"text":"I guess that's that's that's all for now.","start":584.375,"end":586.55505,"sentiment":"neutral","sentiment_score":0.013279218459501863},{"text":"I don't know.","start":586.85504,"end":587.575,"sentiment":"neutral","sentiment_score":-0.12646556893984476},{"text":"Did did you want to wait for the thing, or what what what what's gonna happen next?","start":587.575,"end":591.92,"sentiment":"neutral","sentiment_score":-0.1620030280421762}],"sentiment":"neutral","sentiment_score":-0.10811480128073267,"channel":1,"num_words":28,"start":584.375,"end":591.92},{"sentences":[{"text":"So right now, I've already take take a note of the issue that you are experiencing, and I'll just wait for the picture for me to have a reference also to be escalated.","start":593.08496,"end":606.22003,"sentiment":"neutral","sentiment_score":0.004176526725517981},{"text":"So we'll the back end team will investigate the issue again, why some website work.","start":607.0,"end":626.275,"sentiment":"neutral","sentiment_score":-0.00955771580338478},{"text":"But some customers still unable to access some website, so we're not sure yet what is the issue.","start":626.97,"end":632.75,"sentiment":"neutral","sentiment_score":-0.1361672000752555},{"text":"So our team will be reaching out to the relevant providers today to request that the IP address may be unblocked where necessary.","start":633.45,"end":642.41504,"sentiment":"neutral","sentiment_score":0.016408595944876255},{"text":"We will continue coordinating with them, and we'll provide you with an update once we receive further information.","start":643.195,"end":648.09503,"sentiment":"neutral","sentiment_score":0.08958750942515002}],"sentiment":"neutral","sentiment_score":-0.004360533458676851,"channel":0,"num_words":107,"start":593.08496,"end":648.09503},{"sentences":[{"text":"Is it okay if I contact you instead via email?","start":649.675,"end":652.895,"sentiment":"neutral","sentiment_score":0.03521614708006382}],"sentiment":"neutral","sentiment_score":0.03521614708006382,"channel":0,"num_words":10,"start":649.675,"end":652.895},{"sentences":[{"text":"Yeah.","start":654.57,"end":654.89,"sentiment":"neutral","sentiment_score":0.07792207598686218},{"text":"That's that's preferred, actually.","start":654.89,"end":656.99,"sentiment":"neutral","sentiment_score":0.15975057519972324}],"sentiment":"neutral","sentiment_score":0.14338487535715103,"channel":1,"num_words":5,"start":654.57,"end":656.99},{"sentences":[{"text":"Yeah.","start":657.38995,"end":657.88995,"sentiment":"neutral","sentiment_score":0.10651935636997224},{"text":"I'm just going to I'm going to reply to the picture that you'll be sending shortly.","start":658.11,"end":664.85,"sentiment":"neutral","sentiment_score":0.08474690886214375}],"sentiment":"neutral","sentiment_score":0.08602764106848661,"channel":0,"num_words":17,"start":657.38995,"end":664.85},{"sentences":[{"text":"Okay.","start":665.885,"end":666.385,"sentiment":"neutral","sentiment_score":0.04436841607093811},{"text":"Alright.","start":666.445,"end":666.945,"sentiment":"neutral","sentiment_score":0.053131625056266785}],"sentiment":"neutral","sentiment_score":0.04875002056360245,"channel":1,"num_words":2,"start":665.885,"end":666.945},{"sentences":[{"text":"Okay.","start":667.23,"end":667.73,"sentiment":"neutral","sentiment_score":0.0403604619204998},{"text":"You too.","start":668.02997,"end":668.69,"sentiment":"neutral","sentiment_score":0.03746923618018627}],"sentiment":"neutral","sentiment_score":0.038432978093624115,"channel":0,"num_words":3,"start":667.23,"end":668.69},{"sentences":[{"text":"So I need to add detail.","start":668.205,"end":669.72504,"sentiment":"neutral","sentiment_score":0.014489115681499243},{"text":"What details do I need to put in there?","start":669.72504,"end":671.74506,"sentiment":"neutral","sentiment_score":0.004408082510862086}],"sentiment":"neutral","sentiment_score":0.008440495779116949,"channel":1,"num_words":15,"start":668.205,"end":671.74506},{"sentences":[{"text":"Is it possible that you contact directly the website?","start":676.075,"end":681.295,"sentiment":"neutral","sentiment_score":-0.008174731499618955},{"text":"Is that a company website or a streaming?","start":681.515,"end":685.99005,"sentiment":"neutral","sentiment_score":-0.024185448652133346}],"sentiment":"neutral","sentiment_score":-0.01570918663021396,"channel":0,"num_words":17,"start":676.075,"end":685.99005},{"sentences":[{"text":"It's it's it's like a free I don't think they have, like, good tech support, to be honest.","start":687.2,"end":691.785,"sentiment":"neutral","sentiment_score":-0.2020649616089132},{"text":"Yeah.","start":693.625,"end":693.865,"sentiment":"neutral","sentiment_score":-0.013908173888921738},{"text":"And I I guess the fact that I can I I it works with my mobile data, so","start":693.865,"end":700.425,"sentiment":"neutral","sentiment_score":-0.0015410866795314683}],"sentiment":"neutral","sentiment_score":-0.09942748765083584,"channel":1,"num_words":37,"start":687.2,"end":700.425},{"sentences":[{"text":"Mhmm.","start":700.34503,"end":700.84503,"sentiment":"neutral","sentiment_score":-0.05352839082479477}],"sentiment":"neutral","sentiment_score":-0.05352839082479477,"channel":0,"num_words":1,"start":700.34503,"end":700.84503},{"sentences":[{"text":"I I don't think the problem is on their end, to be honest?","start":700.425,"end":703.565,"sentiment":"neutral","sentiment_score":-0.2287465620499391}],"sentiment":"neutral","sentiment_score":-0.2287465620499391,"channel":1,"num_words":13,"start":700.425,"end":703.565},{"sentences":[{"text":"Mhmm.","start":703.145,"end":703.645,"sentiment":"neutral","sentiment_score":-0.04956623911857605},{"text":"Okay.","start":704.025,"end":704.525,"sentiment":"neutral","sentiment_score":-0.04800129681825638}],"sentiment":"neutral","sentiment_score":-0.048783767968416214,"channel":0,"num_words":2,"start":703.145,"end":704.525},{"sentences":[{"text":"It it yeah.","start":704.57996,"end":705.45996,"sentiment":"neutral","sentiment_score":-0.06765083223581314},{"text":"I only count issues if I'm connected to my Wi Fi.","start":705.45996,"end":708.75995,"sentiment":"neutral","sentiment_score":-0.07949432019482959}],"sentiment":"neutral","sentiment_score":-0.0769564299178975,"channel":1,"num_words":14,"start":704.57996,"end":708.75995},{"sentences":[{"text":"Okay.","start":710.505,"end":710.82,"sentiment":"neutral","sentiment_score":-0.002689529210329056},{"text":"So I'll escalate the issue then.","start":711.06,"end":713.06,"sentiment":"neutral","sentiment_score":0.006375533528625965},{"text":"I'll just wait for the picture, then I'll get back to you for update.","start":713.06,"end":716.76,"sentiment":"neutral","sentiment_score":0.03985965584537813}],"sentiment":"neutral","sentiment_score":0.02826661208555812,"channel":0,"num_words":21,"start":710.505,"end":716.76},{"sentences":[{"text":"Okay.","start":717.3389,"end":717.7389,"sentiment":"neutral","sentiment_score":0.06886608898639679},{"text":"Alright.","start":717.7389,"end":718.2389,"sentiment":"neutral","sentiment_score":0.1274080127477646}],"sentiment":"neutral","sentiment_score":0.09813705086708069,"channel":1,"num_words":2,"start":717.3389,"end":718.2389},{"sentences":[{"text":"Okay.","start":718.42,"end":718.82,"sentiment":"neutral","sentiment_score":0.16768138110637665}],"sentiment":"neutral","sentiment_score":0.16768138110637665,"channel":0,"num_words":1,"start":718.42,"end":718.82},{"sentences":[{"text":"That's alright.","start":718.4589,"end":719.1989,"sentiment":"neutral","sentiment_score":0.2640465646982193}],"sentiment":"neutral","sentiment_score":0.2640465646982193,"channel":1,"num_words":2,"start":718.4589,"end":719.1989},{"sentences":[{"text":"Thank you.","start":718.82,"end":719.46,"sentiment":"positive","sentiment_score":0.48552602529525757},{"text":"Bye for","start":719.46,"end":719.86,"sentiment":"neutral","sentiment_score":0.31672944128513336}],"sentiment":"positive","sentiment_score":0.40112773329019547,"channel":0,"num_words":4,"start":718.82,"end":719.86},{"sentences":[{"text":"Alright.","start":719.8189,"end":720.3189,"sentiment":"neutral","sentiment_score":0.20358863472938535}],"sentiment":"neutral","sentiment_score":0.20358863472938535,"channel":1,"num_words":1,"start":719.8189,"end":720.3189},{"sentences":[{"text":"now.","start":719.86,"end":720.36,"sentiment":"neutral","sentiment_score":0.04356180876493454}],"sentiment":"neutral","sentiment_score":0.04356180876493454,"channel":0,"num_words":1,"start":719.86,"end":720.36},{"sentences":[{"text":"Alright.","start":720.53894,"end":721.0189,"sentiment":"neutral","sentiment_score":0.1602790206670761},{"text":"Bye.","start":721.0189,"end":721.5189,"sentiment":"neutral","sentiment_score":-0.08563153445720673}],"sentiment":"neutral","sentiment_score":0.03732374310493469,"channel":1,"num_words":2,"start":720.53894,"end":721.5189}]},"summary":{"result":"success","short":"A representative from Airtel tech support calls a customer named Ronald to report an issue with his Gail application. The representative asks Ronald to check his account and puts him on hold to review his account. They discuss various methods of fixing the issue, including running speed tests and checking cookies and cache files. The representative promises to escalate the issue and provide an update once they receive further information."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. How can I assist Hey.","start_word":3,"end_word":14,"intents":[{"intent":"Provide assistance","confidence_score":0.00044098092}]},{"text":"May I know your name, please, for me to check your account? Ronald v. Okay.","start_word":43,"end_word":57,"intents":[{"intent":"Check account","confidence_score":0.38444173}]},{"text":"Have you tried to run a speed test? Because mhmm.","start_word":105,"end_word":114,"intents":[{"intent":"Run speed test","confidence_score":0.1118814}]},{"text":"Are you experiencing this on some website or on your TV streaming?","start_word":209,"end_word":220,"intents":[{"intent":"Seek website","confidence_score":0.00039260052}]},{"text":"the website again?","start_word":285,"end_word":287,"intents":[{"intent":"Understand website","confidence_score":0.026096806}]},{"text":"Have you tried to refresh or restart the application or the device so it can detect the updated IP location Yeah.","start_word":309,"end_word":329,"intents":[{"intent":"Check ip location","confidence_score":0.029276257},{"intent":"Refresh or restart","confidence_score":0.00096006924}]},{"text":"about Clear History or Clear Cache? Through Clear the browser cache.","start_word":359,"end_word":369,"intents":[{"intent":"Clear history","confidence_score":0.019974742}]},{"text":"about Clear History or Clear Cache? Through Clear the browser cache. you're saying?","start_word":359,"end_word":371,"intents":[{"intent":"Clear cache","confidence_score":0.9133297},{"intent":"Clear cache","confidence_score":0.3790881},{"intent":"Clear cache","confidence_score":0.6273782},{"intent":"Clear cache","confidence_score":0.206379}]},{"text":"So Speedtest, the one in Google that I did, it is showing server in Seattle. I don't know if that means anything. May I know what is the speed test link?","start_word":393,"end_word":423,"intents":[{"intent":"Try speedtest","confidence_score":0.029529747}]},{"text":"my Or laptop. clear cache. Mhmm.","start_word":477,"end_word":482,"intents":[{"intent":"Find clear chrome","confidence_score":0.055763904}]},{"text":"And if you do, I'm using Firefox. Find the ClearCash. Let me see. Clear line button, settings, privacy security, settings, privacy security, clear browsing data? What do I need to do?","start_word":494,"end_word":524,"intents":[{"intent":"Install browser","confidence_score":0.00019306692}]},{"text":"It's it's still complaining. May I know the error message that it's saying? It's saying so the the video player itself is quite generic. It's just a technical error for this video. But if I refresh the main website, it gives me the message that I'm outside of TriNet. Okay.","start_word":706,"end_word":755,"intents":[{"intent":"Fix technical issues","confidence_score":0.0077563943}]},{"text":"So our team will be reaching out to the relevant providers today to request that the IP address may be unblocked where necessary.","start_word":927,"end_word":949,"intents":[{"intent":"Request ip address unblocked","confidence_score":0.1284268}]},{"text":"So our team will be reaching out to the relevant providers today to request that the IP address may be unblocked where necessary. We will continue coordinating with them, and we'll provide you with an update once we receive further information.","start_word":927,"end_word":967,"intents":[{"intent":"Coordinate with providers","confidence_score":0.2929381}]},{"text":"We will continue coordinating with them, and we'll provide you with an update once we receive further information.","start_word":950,"end_word":967,"intents":[{"intent":"Provide update","confidence_score":0.010349785}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.15126663446426392},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3794313073158264},{"text":"This is Maureen from Airtel tech support. How can I assist Hey. you today? Mhmm. Oh, hey. So I think I'm still having the geolocation problem. I Mhmm.","start_word":3,"end_word":30,"sentiment":"neutral","sentiment_score":-0.004210592247545719},{"text":"can't do ABC IV.","start_word":31,"end_word":34,"sentiment":"negative","sentiment_score":-0.3432615101337433},{"text":"It's saying that I'm outside of TriNet. Mhmm. May I know your name, please, for me to check your account? Ronald v. Okay. Is it okay if I put you on hold? Let me just review your account. Okay. No worries. Okay. Hang on. Hello, Ronald? Okay. Yes. Upon coordinating with the back end team, they informed us that the Gail application issue affecting the connection has now been resolved. Have you tried to run a speed test? Because mhmm. These tests, I can do it now. Yeah. Once the test is completed, check that the country now shows as Australia instead of The US, which indicates that your application has been corrected. Yeah. Okay. Yeah. I was thinking that. I did like where my IP is as well, and it did it is saying Auburn. So that's I don't know. I'm confused by that. So I I I actually did think it was resolved already. My logins were recognized as Australia, but for some reason, IDCID still thinks I'm outside Australia. Mhmm. Okay. Are you experiencing this on some website or on your TV streaming? So let's I've tried laptop and mobile, ADC ID. So, yeah, so YouTube is showing Australia. Mhmm. I don't know how reliable that is, but yeah. Just just ID. So I don't have too many streaming services to begin with. But yeah. So that's the only one I've seen a problem with, ABC ID. Sorry. May I know the SS sorry? What is Sorry? the website again? So abc.com.au. Let me see what exactly it is. Okay. Have I you tried v. to mhmm. Sorry. I ivu.cbc.net.au. Mhmm. Have you tried to refresh or restart the application or the device so it can detect the updated IP location Yeah. So this has happened or reinstall? for the past few days. So I've restarted my Mhmm. laptop number of times by then. So pretty sure. Yeah. Oh, How okay. about Clear History or Clear Cache? Through Clear the browser cache. you're saying? Not Mhmm. sure I've done that. And I don't think I didn't. I guess I can. I'll try it now. Okay. So Speedtest, the one in Google that I did, it is showing server in Seattle. I don't know if that means anything. May I know what is the speed test link? Is is it is it the speedtest.net? The speed test by Ookla? Let me see. No. Not oh, not Because one. that is the accurate Neha. one. Okay. I just did one Mhmm. in Google. Okay. Yeah. Okay. I'll give you that. Okay. So let me try clear history, I guess, for Yeah. my Or laptop. clear cache. Mhmm. History. Right. I'm not actually sure how to do that. Awesome. And if you do, I'm using Firefox. Find the ClearCash. Let me see. Clear line button, settings, privacy security, settings, privacy security, clear browsing data? What do I need to do? History. Okay. Clear history. Mhmm. Are you using Safari or I'm using Google? Firefox. Okay. I see. Browsing download history, cookies, temporary cache file, fax settings. Okay. I'll clear everything. Sure. Why not? Yeah. I think that counts. Okay. I'll restart my browser as well. When clearing history, make sure also check the cookies and the cache. This help remove stored location detail.","start_word":35,"end_word":587,"sentiment":"neutral","sentiment_score":-0.029065370354228813},{"text":"The MyQOS KIPR I is really problem.","start_word":588,"end_word":594,"sentiment":"negative","sentiment_score":-0.43698686361312866},{"text":"yeah. I checked everything. Okay. Mhmm. Is there anything else? Cookies, clear. Okay. Browsing and download history. Okay. Yeah. I think it is the same thing. Yeah. I couldn't show clear. Okay.","start_word":595,"end_word":626,"sentiment":"neutral","sentiment_score":-0.08127172291278839},{"text":"Oh, that's annoying now. I lost my history.","start_word":627,"end_word":634,"sentiment":"negative","sentiment_score":-0.6595903635025024},{"text":"Okay. Okay. Log in. Also, while waiting, FYI, when I Yes. use my mobile data, it worked on my laptop. So I guess that tells you something. Okay. I see. May I have it check also on our end? Yeah. Okay. I'm Mhmm. just waiting for the OT team to log in to Ivy. Mhmm. Yeah. And then I'll Okay. try out. 2 checking his time. Okay. Got it. 298183. No. It's it's still complaining. May I know the error message that it's saying? It's saying so the the video player itself is quite generic. It's just a technical error for this video. But if I refresh the main website, it gives me the message that I'm outside of TriNet. Okay. Is it okay if you send me a picture of that screenshot through my email? Sure. What's Mhmm. your email address? My email is moraine, moraine@airto.net.au. M o Mhmm. wait. Sorry. Can can you repeat that? Okay. M o m o r. A I Yep. n e Mhmm. Okay. I do tell. at, yeah, @airtel.net.au. Okay. For me to forward it to the provisioning team for them to check again. Okay. I'll send it. Right. Okay. Okay. I guess that's that's that's all for now. I don't know. Did did you want to wait for the thing, or what what what what's gonna happen next? So right now, I've already take take a note of the issue that you are experiencing, and I'll just wait for the picture for me to have a reference also to be escalated. So we'll the back end team will investigate the issue again, why some website work. But some customers still unable to access some website, so we're not sure yet what is the issue. So our team will be reaching out to the relevant providers today to request that the IP address may be unblocked where necessary. We will continue coordinating with them, and we'll provide you with an update once we receive further information. Is it okay if I contact you instead via email? Yeah. That's that's preferred, actually. Yeah. I'm just going to I'm going to reply to the picture that you'll be sending shortly. Okay. Alright. Okay. You too. So I need to add detail. What details do I need to put in there? Is it possible that you contact directly the website? Is that a company website or a streaming? It's it's it's like a free I don't think they have, like, good tech support, to be honest. Yeah. And I I guess the fact that I can I I it works with my mobile data, so Mhmm. I I don't think the problem is on their end, to be honest? Mhmm. Okay. It it yeah. I only count issues if I'm connected to my Wi Fi. Okay. So I'll escalate the issue then. I'll just wait for the picture, then I'll get back to you for update. Okay. Alright. Okay. That's alright.","start_word":635,"end_word":1129,"sentiment":"neutral","sentiment_score":-0.03112481510774656},{"text":"Thank you.","start_word":1130,"end_word":1131,"sentiment":"positive","sentiment_score":0.4727771282196045},{"text":"Bye for Alright. now. Alright. Bye.","start_word":1132,"end_word":1137,"sentiment":"neutral","sentiment_score":0.211953267455101}],"average":{"sentiment":"neutral","sentiment_score":-0.0357991825051022}}}}