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How are you? Oh, you're poor thing. I have Janine Rockliffe on the phone if you're available to chat with her at all. Okay.\n\nPerfect. You've got her in 321. Oh my gosh. I'm alright. How are you?\n\nYou sound terrible. Oh my oh my goodness. That husky voice. Woo hoo. Yeah.\n\nI'm so must be loving it. Oh, no. Just a quick call. I was just wondering how you went with my income payment, whether that might be coming through anytime soon for July and for August. Okay.\n\nYes. Yeah. No. That'll be fine. It's just, obviously, we're heading away.\n\nSo I was just hoping they'd get an idea of where it was at before we left. But, yeah, as I said, I'm I'm not concerned about it. I just know that doctor is not filling my form in anytime soon. I don't think so. You know?\n\nWe just yeah. Anyway, I'll I'll chase them up as well. So Okay. Sounds like a good plan. Okay.\n\nVictoria. Victoria. There you go. So yeah. Okay.\n\nSounds good. Okay. Okay. 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How are you?\n\nChannel 0: Good. It's just a head cold.\n\nChannel 1: Oh, you're poor thing.\n\nChannel 0: It's okay.\n\nChannel 1: I have Janine Rockliffe on the phone if you're available to chat with her at all.\n\nChannel 0: Yeah. Absolutely. Pop her up first.\n\nChannel 1: Okay. Perfect. You've got her in 321.\n\nChannel 0: Hi, Jen. Hi, Jenina. How are you calling?\n\nChannel 1: Oh my gosh. I'm alright. How are you?\n\nChannel 0: Yeah. It's okay, darling. She's a\n\nChannel 1: You\n\nChannel 0: head\n\nChannel 1: sound\n\nChannel 0: cold.\n\nChannel 1: terrible.\n\nChannel 0: Nothing crazy.\n\nChannel 1: Oh my\n\nChannel 0: Yeah. It's it's\n\nChannel 1: oh\n\nChannel 0: hot.\n\nChannel 1: my goodness.\n\nChannel 0: I know.\n\nChannel 1: That husky voice. Woo hoo. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: I'm so must be\n\nChannel 0: Absolutely.\n\nChannel 1: loving it. Oh, no. Just a quick call. I was just wondering how you went with my income payment, whether that might be coming through anytime soon for July and for August.\n\nChannel 0: I haven't heard back from I wanna say it's Jamie, but I know your case manager is not Jamie. I haven't heard back from your your case manager yet.\n\nChannel 1: Okay.\n\nChannel 0: Everything's being sent through to her. I generally do my follow ups on Fridays with all of my cases, but it's Gold Coast Show Day tomorrow. So\n\nChannel 1: Yes.\n\nChannel 0: all my follow ups will be today. So I'll I'll let you know once I follow-up with her, which is generally around lunchtime, which when I have a bit of time to be able to touch base with all of my case managers.\n\nChannel 1: Yeah. No. That'll be fine. It's just, obviously, we're heading away. So I was just hoping they'd get an idea of where it was at before we left.\n\nBut, yeah, as\n\nChannel 0: Yes.\n\nChannel 1: I said, I'm\n\nChannel 0: Absolutely.\n\nChannel 1: I'm not concerned about it. I just know that doctor is not filling my form in anytime soon. I don't think so. You know? We just yeah.\n\nAnyway, I'll I'll chase them up as well. So\n\nChannel 0: That's okay. I'll, yeah, I'll touch base with her. I can't\n\nChannel 1: Okay.\n\nChannel 0: remember her name right now, but I'll touch base with her today anyway and find out what she says.\n\nChannel 1: Sounds like a good plan. Okay.\n\nChannel 0: Victoria.\n\nChannel 1: Victoria. Victoria. There you go. So yeah. Okay.\n\nSounds good. Okay.\n\nChannel 0: Cool. I will let you know, and I'll talk to you later.\n\nChannel 1: Okay. Oh, and Damon's quote, how are they going for his insurances?\n\nChannel 0: My power plant is working on it today. He's had a busy busy busy week, but it's him and I spoke this morning, and he's finalizing everything for me today.\n\nChannel 1: Okay. Cool. Sounds good.\n\nChannel 0: Yeah. You just you're literally, like, a little bit early for me, really.\n\nChannel 1: Okay. Well, enjoy your day, and hopefully you feel better soon.\n\nChannel 0: Thanks, Dallas. I'll be alright.\n\nChannel 1: Okay. Thanks. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"No.","start":2.0,"end":2.1599998,"sentiment":"neutral","sentiment_score":-0.3004065752029419},{"text":"What are you doing?","start":2.1599998,"end":2.98,"sentiment":"neutral","sentiment_score":-0.1596529483795166}],"sentiment":"neutral","sentiment_score":-0.18780367374420165,"channel":0,"num_words":5,"start":2.0,"end":2.98},{"sentences":[{"text":"Oh, you do not sound well.","start":3.9199998,"end":5.52,"sentiment":"negative","sentiment_score":-0.5250985125700632},{"text":"How are you?","start":5.52,"end":6.42,"sentiment":"neutral","sentiment_score":-0.21440508464972177}],"sentiment":"negative","sentiment_score":-0.4215340365966161,"channel":1,"num_words":9,"start":3.9199998,"end":6.42},{"sentences":[{"text":"Good.","start":6.8799996,"end":7.2,"sentiment":"neutral","sentiment_score":0.07311044633388519},{"text":"It's just a head 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which when I have a bit of time to be able to touch base with all of my case managers.","start":78.855,"end":88.49,"sentiment":"neutral","sentiment_score":0.09543471804095639}],"sentiment":"neutral","sentiment_score":0.08796532322154489,"channel":0,"num_words":43,"start":77.415,"end":88.49},{"sentences":[{"text":"Yeah.","start":88.89,"end":89.21001,"sentiment":"neutral","sentiment_score":-0.00876527838408947},{"text":"No.","start":89.21001,"end":89.37,"sentiment":"neutral","sentiment_score":-0.116225928068161},{"text":"That'll be fine.","start":89.37,"end":89.93,"sentiment":"neutral","sentiment_score":-0.08489105726281802},{"text":"It's just, obviously, we're heading away.","start":89.93,"end":91.130005,"sentiment":"neutral","sentiment_score":-0.17344403266906738},{"text":"So I was just hoping they'd get an idea of where it was at before we 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yeah.","start":128.115,"end":128.83499,"sentiment":"neutral","sentiment_score":0.15070103853940964},{"text":"Okay.","start":128.83499,"end":129.155,"sentiment":"neutral","sentiment_score":0.24134056270122528}],"sentiment":"neutral","sentiment_score":0.12894485983997583,"channel":1,"num_words":8,"start":124.35,"end":129.155},{"sentences":[{"text":"Sounds good.","start":129.155,"end":130.055,"sentiment":"positive","sentiment_score":0.34795889258384705},{"text":"Okay.","start":130.355,"end":130.855,"sentiment":"neutral","sentiment_score":0.27773943543434143}],"sentiment":"neutral","sentiment_score":0.32455240686734516,"channel":1,"num_words":3,"start":129.155,"end":130.855},{"sentences":[{"text":"Cool.","start":131.155,"end":131.655,"sentiment":"positive","sentiment_score":0.3475334644317627},{"text":"I will let you know, and I'll talk to you 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pleasantries and confirm that everything is being sent through. The representative will follow up with the customer's case manager and provide an update on her health. The customer also asks about the insurances of Damon's quote and the representative updates her on the situation."},"intents":{"segments":[{"text":"Just a quick call. I was just wondering how you went with my income payment, whether that might be coming through anytime soon for July and for August.","start_word":111,"end_word":138,"intents":[{"intent":"Inquire progress","confidence_score":0.000008763934}]},{"text":"So I'll I'll let you know once I follow-up with her, which is generally around lunchtime, which when I have a bit of time to be able to touch base with all of my case managers. Yeah.","start_word":205,"end_word":241,"intents":[{"intent":"Follow-up with case managers","confidence_score":0.65425664},{"intent":"Follow up with case managers","confidence_score":0.119019784}]},{"text":"No. That'll be fine. It's just, obviously, we're heading away. So I was just hoping they'd get an idea of where it was at before we left.","start_word":241,"end_word":267,"intents":[{"intent":"Get an overview","confidence_score":0.0009832159}]},{"text":"I'll, yeah, I'll touch base with her. I can't Okay.","start_word":314,"end_word":323,"intents":[{"intent":"Touch base with victoria","confidence_score":0.20094104}]},{"text":"Oh, and Damon's quote, how are they going for his insurances?","start_word":374,"end_word":384,"intents":[{"intent":"Seek insurance quote","confidence_score":0.00008046042}]},{"text":"My power plant is working on it today. He's had a busy busy busy week, but it's him and I spoke this morning, and he's finalizing everything for me today. Okay.","start_word":385,"end_word":415,"intents":[{"intent":"Finalize everything","confidence_score":0.51860136}]}]},"sentiments":{"segments":[{"text":"No. What are you doing?","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":-0.19716693460941315},{"text":"Oh, you do not sound well.","start_word":5,"end_word":10,"sentiment":"negative","sentiment_score":-0.5136486291885376},{"text":"How are you? Good.","start_word":11,"end_word":14,"sentiment":"neutral","sentiment_score":-0.12065847218036652},{"text":"It's just a head cold. Oh, you're poor thing.","start_word":15,"end_word":23,"sentiment":"negative","sentiment_score":-0.6228845715522766},{"text":"It's okay. I have Janine Rockliffe on the phone if you're available to chat with her at all. Yeah. Absolutely. Pop her up first. 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I was just wondering how you went with my income payment, whether that might be coming through anytime soon for July and for August. I haven't heard back from I wanna say it's Jamie, but I know your case manager is not Jamie. I haven't heard back from your your case manager yet. Okay. Everything's being sent through to her. I generally do my follow ups on Fridays with all of my cases, but it's Gold Coast Show Day tomorrow. So Yes. all my follow ups will be today. So I'll I'll let you know once I follow-up with her, which is generally around lunchtime, which when I have a bit of time to be able to touch base with all of my case managers. Yeah. No. That'll be fine. It's just, obviously, we're heading away. So I was just hoping they'd get an idea of where it was at before we left. But, yeah, as Yes. I said, I'm Absolutely. I'm not concerned about it. I just know that doctor is not filling my form in anytime soon. I don't think so. You know? We just yeah. Anyway, I'll I'll chase them up as well. So That's okay. I'll, yeah, I'll touch base with her. I can't Okay. remember her name right now, but I'll touch base with her today anyway and find out what she says.","start_word":109,"end_word":342,"sentiment":"neutral","sentiment_score":-0.01379119630298044},{"text":"Sounds like a good plan.","start_word":343,"end_word":347,"sentiment":"positive","sentiment_score":0.5119961500167847},{"text":"Okay. Victoria. Victoria. Victoria. There you go. So yeah. Okay.","start_word":348,"end_word":357,"sentiment":"neutral","sentiment_score":0.12094063311815262},{"text":"Sounds good.","start_word":358,"end_word":359,"sentiment":"positive","sentiment_score":0.3508002460002899},{"text":"Okay.","start_word":360,"end_word":360,"sentiment":"neutral","sentiment_score":0.27773943543434143},{"text":"Cool.","start_word":361,"end_word":361,"sentiment":"positive","sentiment_score":0.3475334644317627},{"text":"I will let you know, and I'll talk to you later. Okay. 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Bye.","start_word":433,"end_word":450,"sentiment":"positive","sentiment_score":0.6385843753814697},{"text":"Bye.","start_word":451,"end_word":451,"sentiment":"neutral","sentiment_score":0.2844182252883911}],"average":{"sentiment":"neutral","sentiment_score":0.04870127541678292}}}}