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you for calling the Art Gallery of South Australia. To best direct your call, please choose from one of the following options. To hear our opening hours, press 1. To hear information about our current exhibition, press 2. To become an AGSA member, please press 3.\n\nFor the art gallery shop, press 4. For school bookings, press 5. For restaurant bookings, visit agsa.sa.gov.auforward slash visit /restaurant, or press 6, and we will forward your call. For wheelchair bookings or lost property, press 7. For all general inquiries, press 8.\n\nTo hear these options again, press 9. Unfortunately, we are unable to take your call right now. Please leave a message after the tone, and we will get back to you as soon as possible.","paragraphs":[{"sentences":[{"text":"Thank you for calling the Art Gallery of South Australia.","start":0.24,"end":3.3,"sentiment":"positive","sentiment_score":0.4757669776678085},{"text":"To best direct your call, please choose from one of the following options.","start":3.6799998,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.11836657673120499},{"text":"To hear our opening hours, press 1.","start":8.639999,"end":11.38,"sentiment":"neutral","sentiment_score":0.055495872029236386},{"text":"To hear information about our current exhibition, press 2.","start":11.599999,"end":15.285,"sentiment":"neutral","sentiment_score":0.05463834893372324},{"text":"To become an AGSA member, please press 3.","start":15.445,"end":18.185,"sentiment":"neutral","sentiment_score":0.0528578101657331}],"sentiment":"neutral","sentiment_score":0.16169178723654848,"num_words":47,"start":0.24,"end":18.185},{"sentences":[{"text":"For the art gallery shop, press 4.","start":18.404999,"end":20.744999,"sentiment":"neutral","sentiment_score":0.03557519242167473},{"text":"For school bookings, press 5.","start":20.885,"end":23.064999,"sentiment":"neutral","sentiment_score":0.03842126429080963},{"text":"For restaurant bookings, visit agsa.sa.gov.auforward slash visit /restaurant, or press 6, and we will forward your call.","start":23.445,"end":35.45,"sentiment":"neutral","sentiment_score":0.03954463517841171},{"text":"For wheelchair bookings or lost property, press 7.","start":35.75,"end":38.89,"sentiment":"neutral","sentiment_score":0.0046150232665240765},{"text":"For all general inquiries, press 8.","start":39.11,"end":41.93,"sentiment":"neutral","sentiment_score":0.032142036904891334}],"sentiment":"neutral","sentiment_score":0.031236369162797928,"num_words":43,"start":18.404999,"end":41.93},{"sentences":[{"text":"To hear these options again, press 9.","start":42.07,"end":44.565,"sentiment":"neutral","sentiment_score":0.018856723260666643},{"text":"Unfortunately, we are unable to take your call right now.","start":81.40501,"end":84.545006,"sentiment":"negative","sentiment_score":-0.6745245039463044},{"text":"Please leave a message after the tone, and we will get back to you as soon as possible.","start":84.740005,"end":88.840004,"sentiment":"neutral","sentiment_score":-0.24283469799492094}],"sentiment":"neutral","sentiment_score":-0.31383635830134154,"num_words":35,"start":42.07,"end":88.840004}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling the Art Gallery of South Australia. To best direct your call, please choose from one of the following options. To hear our opening hours, press 1. To hear information about our current exhibition, press 2. To become an AGSA member, please press 3.\n\nFor the art gallery shop, press 4. For school bookings, press 5. For restaurant bookings, visit agsa.sa.gov.auforward slash visit /restaurant, or press 6, and we will forward your call. For wheelchair bookings or lost property, press 7. For all general inquiries, press 8.\n\nTo hear these options again, press 9. Unfortunately, we are unable to take your call right now. Please leave a message after the tone, and we will get back to you as soon as possible.","paragraphs":[{"sentences":[{"text":"Thank you for calling the Art Gallery of South Australia.","start":0.24,"end":3.3,"sentiment":"positive","sentiment_score":0.4757669776678085},{"text":"To best direct your call, please choose from one of the following options.","start":3.6799998,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.11836657673120499},{"text":"To hear our opening hours, press 1.","start":8.639999,"end":11.38,"sentiment":"neutral","sentiment_score":0.055495872029236386},{"text":"To hear information about our current exhibition, press 2.","start":11.599999,"end":15.285,"sentiment":"neutral","sentiment_score":0.05463834893372324},{"text":"To become an AGSA member, please press 3.","start":15.445,"end":18.185,"sentiment":"neutral","sentiment_score":0.0528578101657331}],"sentiment":"neutral","sentiment_score":0.16169178723654848,"channel":1,"num_words":47,"start":0.24,"end":18.185},{"sentences":[{"text":"For the art gallery shop, press 4.","start":18.404999,"end":20.744999,"sentiment":"neutral","sentiment_score":0.03557519242167473},{"text":"For school bookings, press 5.","start":20.885,"end":23.064999,"sentiment":"neutral","sentiment_score":0.03842126429080963},{"text":"For restaurant bookings, visit agsa.sa.gov.auforward slash visit /restaurant, or press 6, and we will forward your call.","start":23.445,"end":35.45,"sentiment":"neutral","sentiment_score":0.03954463517841171},{"text":"For wheelchair bookings or lost property, press 7.","start":35.75,"end":38.89,"sentiment":"neutral","sentiment_score":0.0046150232665240765},{"text":"For all general inquiries, press 8.","start":39.11,"end":41.93,"sentiment":"neutral","sentiment_score":0.032142036904891334}],"sentiment":"neutral","sentiment_score":0.031236369162797928,"channel":1,"num_words":43,"start":18.404999,"end":41.93},{"sentences":[{"text":"To hear these options again, press 9.","start":42.07,"end":44.565,"sentiment":"neutral","sentiment_score":0.018856723260666643},{"text":"Unfortunately, we are unable to take your call right now.","start":81.40501,"end":84.545006,"sentiment":"negative","sentiment_score":-0.6745245039463044},{"text":"Please leave a message after the tone, and we will get back to you as soon as possible.","start":84.740005,"end":88.840004,"sentiment":"neutral","sentiment_score":-0.24283469799492094}],"sentiment":"neutral","sentiment_score":-0.31383635830134154,"channel":1,"num_words":35,"start":42.07,"end":88.840004}]},"summary":{"result":"success","short":"The customer calls the Art Gallery of South Australia and is given options to direct their call. They can press a number to hear the opening hours, current exhibition, or to become an AGSA member. However, they are unable to take the call at the moment and are instructed to leave a message."},"intents":{"segments":[{"text":"Thank you for calling the Art Gallery of South Australia. To best direct your call, please choose from one of the following options.","start_word":1,"end_word":23,"intents":[{"intent":"Guide callers","confidence_score":0.27026522}]}]},"sentiments":{"segments":[{"text":"Thank you for calling the Art Gallery of South Australia.","start_word":0,"end_word":9,"sentiment":"positive","sentiment_score":0.4795229732990265},{"text":"To best direct your call, please choose from one of the following options. To hear our opening hours, press 1. To hear information about our current exhibition, press 2. To become an AGSA member, please press 3. For the art gallery shop, press 4. For school bookings, press 5. For restaurant bookings, visit agsa.sa.gov.auforward slash visit /restaurant, or press 6, and we will forward your call. For wheelchair bookings or lost property, press 7. For all general inquiries, press 8. To hear these options again, press 9. Unfortunately, we are unable to take your call right now. Please leave a message after the tone, and we will get back to you as soon as possible.","start_word":10,"end_word":124,"sentiment":"neutral","sentiment_score":-0.05417512729763985}],"average":{"sentiment":"neutral","sentiment_score":-0.018595256227435488}}}}