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The agent apologizes and promises to update Michael's information, but the call ends abruptly when the agent realizes they have the wrong number."},"intents":{"segments":[{"text":"He no longer has his number. Oh, is this, work scene that I'm calling? No. No. It's not anymore. Oh, I well, my apologies. No. I'll It's make sure okay. to You're update not our to info. know, but please update it because I get a call every day about you. Thank I'm you.","start_word":15,"end_word":68,"intents":[{"intent":"Update contact info","confidence_score":0.121996894}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi. This is Andrew from Vigilance AI. Am I talking to Michael? No. He no longer has his number. Oh, is this, work scene that I'm calling? No. No. It's not anymore. Oh, I well, my apologies. No. I'll It's make sure okay. to You're update not our to info. know, but please update it because I get a call every day about you. Thank I'm you. sorry. Yeah. You Bye.","start_word":0,"end_word":72,"sentiment":"neutral","sentiment_score":-0.033031947910785675},{"text":"have a great day. Take care.","start_word":73,"end_word":78,"sentiment":"positive","sentiment_score":0.531065821647644},{"text":"Bye. Bye.","start_word":79,"end_word":80,"sentiment":"neutral","sentiment_score":0.12389900535345078}],"average":{"sentiment":"neutral","sentiment_score":0.01221967639779686}}}}