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So upon checking your closed account, previous account, you ordered a plan again. Just to confirm, do you want to activate an Internet service again to this address? Mhmm. Okay. May I know what plan you're trying to select? Yeah. Because, actually, that one is not a Supa network plan, so we cannot proceed with that one. Our cheapest one, under Supa network is the basic one, which is 25 over 10 Mbps, which is, sorry, $69.95. Yeah. $0.95. Mhmm. The one you're selecting, which is the IRTL, that is IRTL 12 plan. Yeah. That is not super network. I think this is NBN, which is not suitable for your address at Rees Street 37 Rees Street. Actually, that is our cheapest one. $69.95 per month. Yeah. And for the contract, is it twelve month, twenty four, or no contract? Okay. So please note that for no contract, we have a connection fee, which is $45. Yeah. This is only a onetime payment. Yeah. And for the router, is your previous router still working or you need the new one? Okay. I see. We can check that one. Let me just confirm after you cancel our service to us, did you proceed with other ISP? Sorry? Upon checking your account, you canceled the service before. And after that, did you get a new Internet service provider or not? Okay. Okay. So let me just confirm again. Your order is super super basic, which is $69.95 per month under no contract, which is which has a connection fee of $45. So our accounts department will send you an invoice for this for your upfront payment. Then once it's this the payment is settled, we'll then activate the service again to the address. Okay. Just yeah. Just please do wait until within this day for accounts department to send you the invoice. Okay. Thank you. 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Good yes. Hello. Good afternoon. This is Maureen from Airtel tech support.\n\nAm I speaking with Tamanna Aurora? Yeah. So upon checking your closed account, previous account, you ordered a plan again. Just to confirm, do you want to activate an Internet service again to this address? Mhmm.\n\nOkay. May I know what plan you're trying to select? Yeah. Because, actually, that one is not a Supa network plan, so we cannot proceed with that one. Our cheapest one, under Supa network is the basic one, which is 25 over 10 Mbps, which is, sorry, $69.95.\n\nYeah. $0.95. Mhmm. The one you're selecting, which is the IRTL, that is IRTL 12 plan. Yeah.\n\nThat is not super network. I think this is NBN, which is not suitable for your address at Rees Street 37 Rees Street. Actually, that is our cheapest one. $69.95 per month. Yeah.\n\nAnd for the contract, is it twelve month, twenty four, or no contract? Okay. So please note that for no contract, we have a connection fee, which is $45. Yeah. This is only a onetime payment.\n\nYeah. And for the router, is your previous router still working or you need the new one? Okay. I see. We can check that one.\n\nLet me just confirm after you cancel our service to us, did you proceed with other ISP? Sorry? Upon checking your account, you canceled the service before. And after that, did you get a new Internet service provider or not? Okay.\n\nOkay. So let me just confirm again. Your order is super super basic, which is $69.95 per month under no contract, which is which has a connection fee of $45. So our accounts department will send you an invoice for this for your upfront payment. Then once it's this the payment is settled, we'll then activate the service again to the address.\n\nOkay. Just yeah. Just please do wait until within this day for accounts department to send you the invoice. Okay. Thank you.\n\nBye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.03600815683603287},{"text":"Good yes.","start":3.6,"end":4.56,"sentiment":"positive","sentiment_score":0.37317535281181335},{"text":"Hello.","start":4.56,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.1875135749578476},{"text":"Good afternoon.","start":4.7999997,"end":5.54,"sentiment":"positive","sentiment_score":0.3794556111097336},{"text":"This is Maureen from Airtel tech support.","start":5.6,"end":8.66,"sentiment":"neutral","sentiment_score":0.199629545211792}],"sentiment":"neutral","sentiment_score":0.24047619047073218,"num_words":13,"start":2.8799999,"end":8.66},{"sentences":[{"text":"Am I speaking with Tamanna Aurora?","start":8.88,"end":11.139999,"sentiment":"neutral","sentiment_score":0.11583406602342923},{"text":"Yeah.","start":13.885,"end":14.125,"sentiment":"neutral","sentiment_score":0.06317929923534393},{"text":"So upon checking your closed account, previous account, you ordered a plan again.","start":14.125,"end":23.185001,"sentiment":"neutral","sentiment_score":0.053081843142326064},{"text":"Just to confirm, do you want to activate an Internet service again to this address?","start":23.725,"end":29.1,"sentiment":"neutral","sentiment_score":0.08173026790221533},{"text":"Mhmm.","start":31.26,"end":31.76,"sentiment":"neutral","sentiment_score":0.021872567012906075}],"sentiment":"neutral","sentiment_score":0.0748909511603415,"num_words":36,"start":8.88,"end":31.76},{"sentences":[{"text":"Okay.","start":31.82,"end":32.32,"sentiment":"neutral","sentiment_score":0.030195526778697968},{"text":"May I know what plan you're trying to select?","start":32.38,"end":36.0,"sentiment":"neutral","sentiment_score":0.01765314158466127},{"text":"Yeah.","start":42.865,"end":43.105003,"sentiment":"neutral","sentiment_score":-0.041463546454906464},{"text":"Because, actually, that one is not a Supa network plan, so we cannot proceed with that one.","start":43.105003,"end":50.325,"sentiment":"neutral","sentiment_score":-0.27079944926149707},{"text":"Our cheapest one, under Supa network is the basic one, which is 25 over 10 Mbps, which is, sorry, $69.95.","start":51.585003,"end":66.53,"sentiment":"neutral","sentiment_score":-0.013075346499681473}],"sentiment":"neutral","sentiment_score":-0.0982809856844445,"num_words":48,"start":31.82,"end":66.53},{"sentences":[{"text":"Yeah.","start":70.785,"end":71.025,"sentiment":"neutral","sentiment_score":-0.004940399434417486},{"text":"$0.95.","start":71.025,"end":72.645,"sentiment":"neutral","sentiment_score":-0.01106487400829792},{"text":"Mhmm.","start":76.225,"end":76.725,"sentiment":"neutral","sentiment_score":-0.02341068536043167},{"text":"The one you're selecting, which is the IRTL, that is IRTL 12 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confirm after you cancel our service to us, did you proceed with other ISP?","start":149.4,"end":158.91501,"sentiment":"neutral","sentiment_score":-0.037193875978974736},{"text":"Sorry?","start":162.175,"end":162.675,"sentiment":"neutral","sentiment_score":-0.06028120964765549},{"text":"Upon checking your account, you canceled the service before.","start":168.52,"end":173.42001,"sentiment":"neutral","sentiment_score":-0.044024622067809105},{"text":"And after that, did you get a new Internet service provider or not?","start":173.88,"end":179.74,"sentiment":"neutral","sentiment_score":-0.03399015669352733},{"text":"Okay.","start":180.52,"end":181.02,"sentiment":"neutral","sentiment_score":0.005088277161121368}],"sentiment":"neutral","sentiment_score":-0.037209328286713216,"num_words":41,"start":149.4,"end":181.02},{"sentences":[{"text":"Okay.","start":182.815,"end":183.215,"sentiment":"neutral","sentiment_score":0.02984471246600151},{"text":"So let me just confirm 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Yes. Yes. Yes. Yes. I do. Yes. Just the one that I selected. Hold on one second. 69. Yes. It's not safe on that one. What's the cheapest Super Network plan? Okay. I'll choose that one. No contract. Okay. Is that just one off? Okay. That's fine. No. My previous modem is still working. Sorry. What was the question? Yeah. Yeah. No. I didn't. Mhmm. Okay. Okay. All good. Thank you. Bye.","confidence":0.9880371,"words":[{"word":"hello","start":3.1999998,"end":3.6999998,"confidence":0.87939453,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.04889048635959625},{"word":"yes","start":11.04,"end":11.54,"confidence":0.9111328,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06561313569545746},{"word":"yes","start":12.32,"end":12.82,"confidence":0.7849121,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06650803983211517},{"word":"yes","start":23.805,"end":24.305,"confidence":0.9904785,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09234060347080232},{"word":"yes","start":29.34,"end":29.74,"confidence":0.9758301,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06375149637460709},{"word":"i","start":29.74,"end":29.98,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07686706632375717},{"word":"do","start":29.98,"end":30.48,"confidence":0.9980469,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.06186597794294357},{"word":"yes","start":38.3,"end":38.685,"confidence":0.74328613,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.008593825623393059},{"word":"just","start":39.005,"end":39.405003,"confidence":0.9790039,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.026249229907989505},{"word":"the","start":39.405003,"end":39.565002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02490035817027092},{"word":"one","start":39.565002,"end":39.725002,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.021588224917650223},{"word":"that","start":39.725002,"end":39.965,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.017490128055214882},{"word":"i","start":39.965,"end":40.205,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01483101211488247},{"word":"selected","start":40.205,"end":40.685,"confidence":0.9836426,"punctuated_word":"selected.","sentiment":"neutral","sentiment_score":-0.03019347228109837},{"word":"hold","start":40.685,"end":40.925003,"confidence":0.9980469,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":-0.07980604469776154},{"word":"on","start":40.925003,"end":41.165,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.04851910471916199},{"word":"one","start":41.165,"end":41.325,"confidence":0.99609375,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.0592457503080368},{"word":"second","start":41.325,"end":41.825,"confidence":1.0,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":-0.0317956767976284},{"word":"69","start":68.565,"end":69.545,"confidence":0.9890137,"punctuated_word":"69.","sentiment":"neutral","sentiment_score":-0.006116463802754879},{"word":"yes","start":80.5,"end":81.0,"confidence":0.7910156,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.13019584119319916},{"word":"it's","start":81.7,"end":81.94,"confidence":0.80859375,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.423206627368927},{"word":"not","start":81.94,"end":82.18,"confidence":0.75683594,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4734489917755127},{"word":"safe","start":82.18,"end":82.42,"confidence":0.5292969,"punctuated_word":"safe","sentiment":"negative","sentiment_score":-0.4028984606266022},{"word":"on","start":82.42,"end":82.58,"confidence":0.9086914,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.4085420072078705},{"word":"that","start":82.58,"end":82.82,"confidence":0.9038086,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.3376750349998474},{"word":"one","start":82.82,"end":83.32,"confidence":0.95532227,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.30399206280708313},{"word":"what's","start":94.994995,"end":95.395,"confidence":0.7468262,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.1467248797416687},{"word":"the","start":95.395,"end":95.715,"confidence":0.96533203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14239205420017242},{"word":"cheapest","start":95.715,"end":96.215,"confidence":0.9951172,"punctuated_word":"cheapest","sentiment":"neutral","sentiment_score":-0.12248976528644562},{"word":"super","start":97.155,"end":97.475,"confidence":0.3725586,"punctuated_word":"Super","sentiment":"neutral","sentiment_score":-0.12973542511463165},{"word":"network","start":97.475,"end":97.975,"confidence":0.9038086,"punctuated_word":"Network","sentiment":"neutral","sentiment_score":-0.1543923318386078},{"word":"plan","start":98.034996,"end":98.534996,"confidence":0.7336426,"punctuated_word":"plan?","sentiment":"neutral","sentiment_score":-0.06885865330696106},{"word":"okay","start":106.44,"end":106.92,"confidence":0.97265625,"punctuated_word":"Okay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Yes. Yes. Yes. Yes.\n\nI do. Yes. Just the one that I selected. Hold on one second. 69.\n\nYes. It's not safe on that one. What's the cheapest Super Network plan? Okay. I'll choose that one.\n\nNo contract. Okay. Is that just one off? Okay. That's fine.\n\nNo. My previous modem is still working. Sorry. What was the question? Yeah.\n\nYeah. No. I didn't. Mhmm. Okay.\n\nOkay. All good. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.04889048635959625},{"text":"Yes.","start":11.04,"end":11.54,"sentiment":"neutral","sentiment_score":0.06561313569545746},{"text":"Yes.","start":12.32,"end":12.82,"sentiment":"neutral","sentiment_score":0.06650803983211517},{"text":"Yes.","start":23.805,"end":24.305,"sentiment":"neutral","sentiment_score":0.09234060347080232},{"text":"Yes.","start":29.34,"end":29.74,"sentiment":"neutral","sentiment_score":0.06375149637460709}],"sentiment":"neutral","sentiment_score":0.06742075234651565,"num_words":5,"start":3.1999998,"end":29.74},{"sentences":[{"text":"I do.","start":29.74,"end":30.48,"sentiment":"neutral","sentiment_score":0.06936652213335037},{"text":"Yes.","start":38.3,"end":38.685,"sentiment":"neutral","sentiment_score":0.008593825623393059},{"text":"Just the one that I selected.","start":39.005,"end":40.685,"sentiment":"neutral","sentiment_score":-0.02254207090785106},{"text":"Hold on one second.","start":40.685,"end":41.825,"sentiment":"neutral","sentiment_score":-0.05484164413064718},{"text":"69.","start":68.565,"end":69.545,"sentiment":"neutral","sentiment_score":-0.006116463802754879}],"sentiment":"neutral","sentiment_score":-0.015243471134454012,"num_words":14,"start":29.74,"end":69.545},{"sentences":[{"text":"Yes.","start":80.5,"end":81.0,"sentiment":"neutral","sentiment_score":-0.13019584119319916},{"text":"It's not safe on that one.","start":81.7,"end":83.32,"sentiment":"negative","sentiment_score":-0.39162719746430713},{"text":"What's the cheapest Super Network plan?","start":94.994995,"end":98.534996,"sentiment":"neutral","sentiment_score":-0.12743218491474786},{"text":"Okay.","start":106.44,"end":106.92,"sentiment":"neutral","sentiment_score":0.03793991357088089},{"text":"I'll choose that one.","start":106.92,"end":108.14,"sentiment":"neutral","sentiment_score":0.06098766438663006}],"sentiment":"neutral","sentiment_score":-0.16459230913056266,"num_words":18,"start":80.5,"end":108.14},{"sentences":[{"text":"No contract.","start":116.375,"end":120.395,"sentiment":"neutral","sentiment_score":-0.14927104115486145},{"text":"Okay.","start":125.815,"end":126.215,"sentiment":"neutral","sentiment_score":-0.02122674509882927},{"text":"Is that just one off?","start":126.215,"end":127.56,"sentiment":"neutral","sentiment_score":-0.029418590292334557},{"text":"Okay.","start":131.8,"end":132.3,"sentiment":"neutral","sentiment_score":0.0339665487408638},{"text":"That's fine.","start":132.48001,"end":133.66,"sentiment":"neutral","sentiment_score":0.10441940650343894}],"sentiment":"neutral","sentiment_score":-0.020368765192953026,"num_words":11,"start":116.375,"end":133.66},{"sentences":[{"text":"No.","start":139.56,"end":139.88,"sentiment":"neutral","sentiment_score":-0.15994757413864136},{"text":"My previous modem is still working.","start":139.88,"end":142.435,"sentiment":"neutral","sentiment_score":-0.1354269782702128},{"text":"Sorry.","start":163.63,"end":163.87,"sentiment":"neutral","sentiment_score":-0.0704348236322403},{"text":"What was the question?","start":163.87,"end":164.93,"sentiment":"neutral","sentiment_score":-0.05614321492612362},{"text":"Yeah.","start":171.64499,"end":172.14499,"sentiment":"neutral","sentiment_score":-0.02502443641424179}],"sentiment":"neutral","sentiment_score":-0.09942627411622268,"num_words":13,"start":139.56,"end":172.14499},{"sentences":[{"text":"Yeah.","start":173.885,"end":174.385,"sentiment":"neutral","sentiment_score":-0.007809885777533054},{"text":"No.","start":178.28499,"end":178.525,"sentiment":"neutral","sentiment_score":-0.10394633561372756},{"text":"I didn't.","start":178.525,"end":179.185,"sentiment":"neutral","sentiment_score":-0.10627461597323418},{"text":"Mhmm.","start":194.29999,"end":194.595,"sentiment":"neutral","sentiment_score":0.06589347124099731},{"text":"Okay.","start":212.69,"end":213.19,"sentiment":"neutral","sentiment_score":0.06342967599630356}],"sentiment":"neutral","sentiment_score":-0.03249705101673802,"num_words":6,"start":173.885,"end":213.19},{"sentences":[{"text":"Okay.","start":214.21,"end":214.61,"sentiment":"neutral","sentiment_score":0.14027974009513855},{"text":"All good.","start":214.61,"end":215.27,"sentiment":"positive","sentiment_score":0.4029398709535599},{"text":"Thank you.","start":227.905,"end":228.545,"sentiment":"positive","sentiment_score":0.6858093440532684},{"text":"Bye.","start":228.545,"end":229.045,"sentiment":"neutral","sentiment_score":-0.09189100563526154}],"sentiment":"positive","sentiment_score":0.37098119407892227,"num_words":6,"start":214.21,"end":229.045}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello.\n\nChannel 1: Hello?\n\nChannel 0: Good yes. Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Tamanna Aurora?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Yeah. So upon checking your closed account, previous account, you ordered a plan again. Just\n\nChannel 1: Yes.\n\nChannel 0: to confirm, do you want to activate an Internet service again to this address?\n\nChannel 1: Yes. I do.\n\nChannel 0: Mhmm. Okay. May I know what plan you're trying to select?\n\nChannel 1: Yes. Just the one that I selected. Hold on one second.\n\nChannel 0: Yeah. Because, actually, that one is not a Supa network plan, so we cannot proceed with that one. Our cheapest one, under Supa network is the basic one, which is 25 over 10 Mbps, which is, sorry, $69.95.\n\nChannel 1: 69.\n\nChannel 0: Yeah. $0.95. Mhmm. The one you're selecting, which is the IRTL,\n\nChannel 1: Yes. It's not safe\n\nChannel 0: that\n\nChannel 1: on\n\nChannel 0: is\n\nChannel 1: that\n\nChannel 0: IRTL\n\nChannel 1: one.\n\nChannel 0: 12 plan. Yeah. That is not super network. I think this is NBN, which is not suitable for your address at Rees Street 37 Rees Street.\n\nChannel 1: What's the cheapest Super Network plan?\n\nChannel 0: Actually, that is our cheapest one. $69.95 per month.\n\nChannel 1: Okay. I'll choose that one.\n\nChannel 0: Yeah. And for the contract, is it twelve month, twenty four, or no contract?\n\nChannel 1: No\n\nChannel 0: Okay. So please note that\n\nChannel 1: contract.\n\nChannel 0: for no contract, we have a connection fee, which is $45.\n\nChannel 1: Okay. Is that just one off?\n\nChannel 0: Yeah. This is only a onetime payment.\n\nChannel 1: Okay. That's\n\nChannel 0: Yeah.\n\nChannel 1: fine.\n\nChannel 0: And for the router, is your previous router still working or you need the new one?\n\nChannel 1: No. My previous modem is still working.\n\nChannel 0: Okay. I see. We can check that one. Let me just confirm after you cancel our service to us, did you proceed with other ISP? Sorry?\n\nChannel 1: Sorry. What was the question?\n\nChannel 0: Upon checking your account, you canceled\n\nChannel 1: Yeah.\n\nChannel 0: the service before. And\n\nChannel 1: Yeah.\n\nChannel 0: after that, did you get a new Internet service provider\n\nChannel 1: No. I\n\nChannel 0: or\n\nChannel 1: didn't.\n\nChannel 0: not? Okay. Okay. So let me just confirm again. Your order is super super basic, which is $69.95 per month\n\nChannel 1: Mhmm.\n\nChannel 0: under no contract, which is which has a connection fee of $45. So our accounts department will send you an invoice for this for your upfront payment. Then once it's this the payment is settled, we'll then activate the service again\n\nChannel 1: Okay.\n\nChannel 0: to the address.\n\nChannel 1: Okay.\n\nChannel 0: Okay.\n\nChannel 1: All good.\n\nChannel 0: Just yeah. Just please do wait until within this day for accounts department to send you the invoice. Okay. Thank you. Bye for now.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.03600815683603287}],"sentiment":"neutral","sentiment_score":0.03600815683603287,"channel":0,"num_words":1,"start":2.8799999,"end":3.3799999},{"sentences":[{"text":"Hello?","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.04889048635959625}],"sentiment":"neutral","sentiment_score":0.04889048635959625,"channel":1,"num_words":1,"start":3.1999998,"end":3.6999998},{"sentences":[{"text":"Good yes.","start":3.6,"end":4.56,"sentiment":"positive","sentiment_score":0.37317535281181335},{"text":"Hello.","start":4.56,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.1875135749578476},{"text":"Good afternoon.","start":4.7999997,"end":5.54,"sentiment":"positive","sentiment_score":0.3794556111097336},{"text":"This is Maureen from Airtel tech 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for the router, is your previous router still working or you need the new one?","start":133.265,"end":139.18,"sentiment":"neutral","sentiment_score":0.008495572546962649}],"sentiment":"neutral","sentiment_score":0.008495572546962649,"channel":0,"num_words":16,"start":133.265,"end":139.18},{"sentences":[{"text":"No.","start":139.56,"end":139.88,"sentiment":"neutral","sentiment_score":-0.15994757413864136},{"text":"My previous modem is still working.","start":139.88,"end":142.435,"sentiment":"neutral","sentiment_score":-0.1354269782702128}],"sentiment":"neutral","sentiment_score":-0.13892992053713119,"channel":1,"num_words":7,"start":139.56,"end":142.435},{"sentences":[{"text":"Okay.","start":144.76,"end":145.08,"sentiment":"neutral","sentiment_score":0.011106235906481745},{"text":"I see.","start":145.08,"end":145.74,"sentiment":"neutral","sentiment_score":0.022602679207921028},{"text":"We can check that one.","start":146.44,"end":148.54,"sentiment":"neutral","sentiment_score":0.030542157217860223},{"text":"Let me just confirm after you cancel our service to us, did you proceed with other ISP?","start":149.4,"end":158.91501,"sentiment":"neutral","sentiment_score":-0.037193875978974736},{"text":"Sorry?","start":162.175,"end":162.675,"sentiment":"neutral","sentiment_score":-0.06028120964765549}],"sentiment":"neutral","sentiment_score":-0.01859825849533081,"channel":0,"num_words":26,"start":144.76,"end":162.675},{"sentences":[{"text":"Sorry.","start":163.63,"end":163.87,"sentiment":"neutral","sentiment_score":-0.0704348236322403},{"text":"What was the question?","start":163.87,"end":164.93,"sentiment":"neutral","sentiment_score":-0.05614321492612362}],"sentiment":"neutral","sentiment_score":-0.059001536667346956,"channel":1,"num_words":5,"start":163.63,"end":164.93},{"sentences":[{"text":"Upon checking your account, you canceled","start":168.52,"end":170.78,"sentiment":"neutral","sentiment_score":-0.05458667998512586}],"sentiment":"neutral","sentiment_score":-0.05458667998512586,"channel":0,"num_words":6,"start":168.52,"end":170.78},{"sentences":[{"text":"Yeah.","start":171.64499,"end":172.14499,"sentiment":"neutral","sentiment_score":-0.02502443641424179}],"sentiment":"neutral","sentiment_score":-0.02502443641424179,"channel":1,"num_words":1,"start":171.64499,"end":172.14499},{"sentences":[{"text":"the service before.","start":172.20001,"end":173.42001,"sentiment":"neutral","sentiment_score":-0.022900506233175594},{"text":"And","start":173.88,"end":174.20001,"sentiment":"neutral","sentiment_score":-0.007587342523038387}],"sentiment":"neutral","sentiment_score":-0.019072215305641294,"channel":0,"num_words":4,"start":172.20001,"end":174.20001},{"sentences":[{"text":"Yeah.","start":173.885,"end":174.385,"sentiment":"neutral","sentiment_score":-0.007809885777533054}],"sentiment":"neutral","sentiment_score":-0.007809885777533054,"channel":1,"num_words":1,"start":173.885,"end":174.385},{"sentences":[{"text":"after that, did you get a new Internet service provider","start":174.20001,"end":177.90001,"sentiment":"neutral","sentiment_score":-0.02933330796658993}],"sentiment":"neutral","sentiment_score":-0.02933330796658993,"channel":0,"num_words":10,"start":174.20001,"end":177.90001},{"sentences":[{"text":"No.","start":178.28499,"end":178.525,"sentiment":"neutral","sentiment_score":-0.10394633561372756},{"text":"I","start":178.525,"end":178.685,"sentiment":"neutral","sentiment_score":-0.09762658923864365}],"sentiment":"neutral","sentiment_score":-0.10078646242618561,"channel":1,"num_words":2,"start":178.28499,"end":178.685},{"sentences":[{"text":"or","start":178.68001,"end":179.18001,"sentiment":"neutral","sentiment_score":-0.08099942654371262}],"sentiment":"neutral","sentiment_score":-0.08099942654371262,"channel":0,"num_words":1,"start":178.68001,"end":179.18001},{"sentences":[{"text":"didn't.","start":178.685,"end":179.185,"sentiment":"neutral","sentiment_score":-0.11492264270782472}],"sentiment":"neutral","sentiment_score":-0.11492264270782472,"channel":1,"num_words":1,"start":178.685,"end":179.185},{"sentences":[{"text":"not?","start":179.24,"end":179.74,"sentiment":"neutral","sentiment_score":-0.05995218828320503},{"text":"Okay.","start":180.52,"end":181.02,"sentiment":"neutral","sentiment_score":0.005088277161121368},{"text":"Okay.","start":182.815,"end":183.215,"sentiment":"neutral","sentiment_score":0.02984471246600151},{"text":"So let me just confirm again.","start":183.215,"end":186.255,"sentiment":"neutral","sentiment_score":0.07819450770815213},{"text":"Your order is super super basic, which is $69.95 per month","start":186.255,"end":193.875,"sentiment":"neutral","sentiment_score":0.1591490148143335}],"sentiment":"neutral","sentiment_score":0.10973935052752495,"channel":0,"num_words":20,"start":179.24,"end":193.875},{"sentences":[{"text":"Mhmm.","start":194.29999,"end":194.595,"sentiment":"neutral","sentiment_score":0.06589347124099731}],"sentiment":"neutral","sentiment_score":0.06589347124099731,"channel":1,"num_words":1,"start":194.29999,"end":194.595},{"sentences":[{"text":"under no contract, which is which has a connection fee of $45.","start":194.895,"end":199.96,"sentiment":"neutral","sentiment_score":-0.018394445534795523},{"text":"So our accounts department will send you an invoice for this for your upfront payment.","start":200.42,"end":206.28,"sentiment":"neutral","sentiment_score":0.07919058154026667},{"text":"Then once it's this the payment is settled, we'll then activate the service again","start":206.74,"end":212.04001,"sentiment":"neutral","sentiment_score":0.06949923347149577}],"sentiment":"neutral","sentiment_score":0.04731986939725352,"channel":0,"num_words":41,"start":194.895,"end":212.04001},{"sentences":[{"text":"Okay.","start":212.69,"end":213.19,"sentiment":"neutral","sentiment_score":0.06342967599630356}],"sentiment":"neutral","sentiment_score":0.06342967599630356,"channel":1,"num_words":1,"start":212.69,"end":213.19},{"sentences":[{"text":"to the address.","start":212.735,"end":213.63501,"sentiment":"neutral","sentiment_score":0.042192493875821434}],"sentiment":"neutral","sentiment_score":0.042192493875821434,"channel":0,"num_words":3,"start":212.735,"end":213.63501},{"sentences":[{"text":"Okay.","start":214.21,"end":214.61,"sentiment":"neutral","sentiment_score":0.14027974009513855}],"sentiment":"neutral","sentiment_score":0.14027974009513855,"channel":1,"num_words":1,"start":214.21,"end":214.61},{"sentences":[{"text":"Okay.","start":214.49501,"end":214.99501,"sentiment":"neutral","sentiment_score":0.2311573326587677}],"sentiment":"neutral","sentiment_score":0.2311573326587677,"channel":0,"num_words":1,"start":214.49501,"end":214.99501},{"sentences":[{"text":"All good.","start":214.61,"end":215.27,"sentiment":"positive","sentiment_score":0.4029398709535599}],"sentiment":"positive","sentiment_score":0.4029398709535599,"channel":1,"num_words":2,"start":214.61,"end":215.27},{"sentences":[{"text":"Just yeah.","start":215.375,"end":216.355,"sentiment":"neutral","sentiment_score":0.1898704096674919},{"text":"Just please do wait until within this day for accounts department to send you the invoice.","start":216.495,"end":223.05489,"sentiment":"neutral","sentiment_score":0.03560259519144893},{"text":"Okay.","start":226.07487,"end":226.55489,"sentiment":"neutral","sentiment_score":0.024062126874923703},{"text":"Thank you.","start":226.55489,"end":226.95488,"sentiment":"positive","sentiment_score":0.7562309205532074},{"text":"Bye for now.","start":226.95488,"end":227.85487,"sentiment":"positive","sentiment_score":0.39865759015083313}],"sentiment":"neutral","sentiment_score":0.15341162836800018,"channel":0,"num_words":24,"start":215.375,"end":227.85487},{"sentences":[{"text":"Thank you.","start":227.905,"end":228.545,"sentiment":"positive","sentiment_score":0.6858093440532684},{"text":"Bye.","start":228.545,"end":229.045,"sentiment":"neutral","sentiment_score":-0.09189100563526154}],"sentiment":"positive","sentiment_score":0.4265758941570918,"channel":1,"num_words":3,"start":227.905,"end":229.045}]},"summary":{"result":"success","short":"A representative from Airtel tech support called to confirm if the customer, Mafna Aurora, wants to activate her internet service again. The representative informs the customer that the cheaper plan is the basic one, but they cannot proceed with it. The representative confirms the customer's previous router is working and will send an invoice for the upfront payment. The customer is advised to wait until the end of the day for accounts department to send the invoice."},"intents":{"segments":[{"text":"So upon checking your closed account, previous account, you ordered a plan again. Just Yes.","start_word":23,"end_word":37,"intents":[{"intent":"Check account","confidence_score":0.1571157}]},{"text":"May I know what plan you're trying to select?","start_word":57,"end_word":65,"intents":[{"intent":"Select plan","confidence_score":0.45035714}]},{"text":"May I know what plan you're trying to select? Yes.","start_word":57,"end_word":66,"intents":[{"intent":"Confirm plan","confidence_score":0.3721886}]},{"text":"The one you're selecting, which is the IRTL, Yes.","start_word":119,"end_word":127,"intents":[{"intent":"Select irtl","confidence_score":0.14822185}]},{"text":"It's not safe that on is that IRTL one. 12 plan.","start_word":128,"end_word":138,"intents":[{"intent":"Unsure","confidence_score":0.000022358787}]},{"text":"I think this is NBN, which is not suitable for your address at Rees Street 37 Rees Street.","start_word":145,"end_word":162,"intents":[{"intent":"Confirm nbn","confidence_score":0.00024517573}]},{"text":"Actually, that is our cheapest one. $69.95 per month. Okay. I'll choose that one. Yeah.","start_word":169,"end_word":183,"intents":[{"intent":"Choose cheapest plan","confidence_score":0.17327456}]},{"text":"And for the contract, is it twelve month, twenty four, or no contract? No Okay.","start_word":185,"end_word":199,"intents":[{"intent":"Confirm service duration","confidence_score":0.01662829},{"intent":"Confirm payment reason","confidence_score":0.000079848425},{"intent":"Confirm purchase agreement","confidence_score":0.000059771875},{"intent":"Confirm payment method","confidence_score":0.003680353}]},{"text":"My previous modem is still working. Okay. I see.","start_word":249,"end_word":257,"intents":[{"intent":"Confirm new modem availability","confidence_score":0.00001912163},{"intent":"Request previous modem service","confidence_score":0.0000016075927}]}]},"sentiments":{"segments":[{"text":"Hello. Hello?","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.04244932159781456},{"text":"Good yes.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.34602436423301697},{"text":"Hello.","start_word":4,"end_word":4,"sentiment":"neutral","sentiment_score":0.1875135749578476},{"text":"Good afternoon.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.3567180633544922},{"text":"This is Maureen from Airtel tech support. Am I speaking with Tamanna Aurora? Yes. Yes. Yeah. So upon checking your closed account, previous account, you ordered a plan again. Just Yes. to confirm, do you want to activate an Internet service again to this address? Yes. I do. Mhmm. Okay. May I know what plan you're trying to select? Yes. Just the one that I selected. Hold on one second. Yeah. Because, actually, that one is not a Supa network plan, so we cannot proceed with that one. Our cheapest one, under Supa network is the basic one, which is 25 over 10 Mbps, which is, sorry, $69.95. 69. Yeah. $0.95. Mhmm. The one you're selecting, which is the IRTL, Yes.","start_word":7,"end_word":127,"sentiment":"neutral","sentiment_score":-0.010751685127615929},{"text":"It's not safe that on is that IRTL one.","start_word":128,"end_word":136,"sentiment":"negative","sentiment_score":-0.37345412373542786},{"text":"12 plan. Yeah.","start_word":137,"end_word":139,"sentiment":"neutral","sentiment_score":-0.20591627061367035},{"text":"That is not super network. I think this is NBN, which is not suitable for your address at Rees Street 37 Rees Street.","start_word":140,"end_word":162,"sentiment":"negative","sentiment_score":-0.5668897032737732},{"text":"What's the cheapest Super Network plan? Actually, that is our cheapest one. $69.95 per month. Okay. I'll choose that one. Yeah. And for the contract, is it twelve month, twenty four, or no contract? No Okay. So please note that contract. for no contract, we have a connection fee, which is $45. Okay. Is that just one off? Yeah. This is only a onetime payment. Okay. That's Yeah. fine. And for the router, is your previous router still working or you need the new one? No. My previous modem is still working. Okay. I see. We can check that one. Let me just confirm after you cancel our service to us, did you proceed with other ISP? Sorry? Sorry. What was the question? Upon checking your account, you canceled Yeah. the service before. And Yeah. after that, did you get a new Internet service provider No. I or didn't. not? Okay. Okay. So let me just confirm again. Your order is super super basic, which is $69.95 per month Mhmm. under no contract, which is which has a connection fee of $45. So our accounts department will send you an invoice for this for your upfront payment. Then once it's this the payment is settled, we'll then activate the service again Okay. to the address. Okay. Okay.","start_word":163,"end_word":379,"sentiment":"neutral","sentiment_score":-0.0061193597352793136},{"text":"All good.","start_word":380,"end_word":381,"sentiment":"positive","sentiment_score":0.39774224162101746},{"text":"Just yeah. Just please do wait until within this day for accounts department to send you the invoice. Okay.","start_word":382,"end_word":400,"sentiment":"neutral","sentiment_score":0.055628687143325806},{"text":"Thank you. Bye for now. Thank you. Bye.","start_word":401,"end_word":408,"sentiment":"positive","sentiment_score":0.5280698537826538}],"average":{"sentiment":"neutral","sentiment_score":-0.02608652504122987}}}}