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Airtel?","start":8.0,"end":10.58,"sentiment":"neutral","sentiment_score":-0.0019766403129324317}],"sentiment":"neutral","sentiment_score":-0.0019766403129324317,"channel":1,"num_words":6,"start":8.0,"end":10.58},{"sentences":[{"text":"Yeah.","start":11.04,"end":11.54,"sentiment":"neutral","sentiment_score":0.0032185139134526253},{"text":"Yeah.","start":11.679999,"end":11.84,"sentiment":"neutral","sentiment_score":0.00643945811316371},{"text":"Airtel Australia.","start":11.84,"end":12.719999,"sentiment":"neutral","sentiment_score":0.0038964778650552034},{"text":"Yep.","start":12.719999,"end":13.219999,"sentiment":"neutral","sentiment_score":0.006830725818872452}],"sentiment":"neutral","sentiment_score":0.004856330715119839,"channel":0,"num_words":5,"start":11.04,"end":13.219999},{"sentences":[{"text":"Oh, it's Airtel Australia.","start":13.785,"end":14.905,"sentiment":"neutral","sentiment_score":-0.007371705258265138},{"text":"Is it different from Airtel India?","start":14.905,"end":16.765,"sentiment":"neutral","sentiment_score":-0.016925182038297255}],"sentiment":"neutral","sentiment_score":-0.01310379132628441,"channel":1,"num_words":10,"start":13.785,"end":16.765},{"sentences":[{"text":"Yeah.","start":17.074999,"end":17.474998,"sentiment":"neutral","sentiment_score":-0.03534459322690964},{"text":"Completely different.","start":17.474998,"end":18.275,"sentiment":"neutral","sentiment_score":-0.09691837057471275},{"text":"Two different companies.","start":18.275,"end":19.255,"sentiment":"neutral","sentiment_score":-0.05670160924394926}],"sentiment":"neutral","sentiment_score":-0.06654769368469715,"channel":0,"num_words":6,"start":17.074999,"end":19.255},{"sentences":[{"text":"Okay.","start":20.505,"end":21.005,"sentiment":"neutral","sentiment_score":-0.022471191361546516},{"text":"Sorry.","start":21.145,"end":21.465,"sentiment":"neutral","sentiment_score":-0.09401485323905943},{"text":"Apologies.","start":21.465,"end":21.705,"sentiment":"neutral","sentiment_score":-0.14983202517032623},{"text":"I was trying to reach you Airtel India, actually.","start":21.705,"end":23.965,"sentiment":"neutral","sentiment_score":-0.07743399714430173}],"sentiment":"neutral","sentiment_score":-0.08026867033913732,"channel":1,"num_words":12,"start":20.505,"end":23.965},{"sentences":[{"text":"No.","start":23.958939,"end":24.198938,"sentiment":"neutral","sentiment_score":-0.06636159867048264},{"text":"That's alright.","start":24.198938,"end":24.678938,"sentiment":"neutral","sentiment_score":-0.021839022636413574},{"text":"Not a problem.","start":24.678938,"end":25.498938,"sentiment":"neutral","sentiment_score":0.08856097360452016}],"sentiment":"neutral","sentiment_score":0.025940546145041782,"channel":0,"num_words":6,"start":23.958939,"end":25.498938},{"sentences":[{"text":"Yeah.","start":25.238937,"end":25.558937,"sentiment":"neutral","sentiment_score":0.05088498815894127},{"text":"Yeah.","start":25.558937,"end":25.878937,"sentiment":"neutral","sentiment_score":0.047120340168476105},{"text":"No.","start":25.878937,"end":26.118937,"sentiment":"neutral","sentiment_score":-0.030770856887102127},{"text":"I said sorry about that.","start":26.118937,"end":27.158936,"sentiment":"neutral","sentiment_score":-0.08655707091093064},{"text":"Thank you.","start":27.158936,"end":27.818937,"sentiment":"positive","sentiment_score":0.4481377601623535}],"sentiment":"neutral","sentiment_score":0.05307246372103691,"channel":1,"num_words":10,"start":25.238937,"end":27.818937},{"sentences":[{"text":"Have a nice day.","start":27.718939,"end":28.438938,"sentiment":"positive","sentiment_score":0.49323640763759613},{"text":"Bye bye.","start":28.438938,"end":29.098938,"sentiment":"neutral","sentiment_score":0.22706935554742813}],"sentiment":"positive","sentiment_score":0.40451405694087345,"channel":0,"num_words":6,"start":27.718939,"end":29.098938},{"sentences":[{"text":"You too, man.","start":28.678936,"end":29.638937,"sentiment":"neutral","sentiment_score":0.2590527484814326},{"text":"Thanks.","start":29.638937,"end":29.958937,"sentiment":"neutral","sentiment_score":0.31587785482406616}],"sentiment":"neutral","sentiment_score":0.273259025067091,"channel":1,"num_words":4,"start":28.678936,"end":29.958937},{"sentences":[{"text":"Bye.","start":29.638939,"end":30.138939,"sentiment":"neutral","sentiment_score":0.16993290185928345}],"sentiment":"neutral","sentiment_score":0.16993290185928345,"channel":0,"num_words":1,"start":29.638939,"end":30.138939},{"sentences":[{"text":"Bye.","start":29.958937,"end":30.458937,"sentiment":"neutral","sentiment_score":0.08786654472351074}],"sentiment":"neutral","sentiment_score":0.08786654472351074,"channel":1,"num_words":1,"start":29.958937,"end":30.458937}]},"summary":{"result":"success","short":"The customer is trying to reach Airtel Australia and is confused about the two companies they have reached. The agent apologizes for the misunderstanding and the call ends politely."},"intents":{"segments":[{"text":"Are you guys speaking from Airtel? Yeah.","start_word":13,"end_word":19,"intents":[{"intent":"Verify contact information","confidence_score":0.008997329}]}]},"sentiments":{"segments":[{"text":"Airtel. Hello. Hello? How are they? Hello. Can you hear me? Yeah. Yeah. Are you guys speaking from Airtel? Yeah. Yeah. Airtel Australia. Yep. Oh, it's Airtel Australia. Is it different from Airtel India? Yeah. Completely different. Two different companies. Okay. Sorry. Apologies. I was trying to reach you Airtel India, actually. No. That's alright. Not a problem. Yeah. Yeah. No. I said sorry about that.","start_word":0,"end_word":65,"sentiment":"neutral","sentiment_score":-0.020613020285964012},{"text":"Thank you. Have a nice day.","start_word":66,"end_word":71,"sentiment":"positive","sentiment_score":0.47168880701065063},{"text":"Bye bye. You too, man. Thanks. Bye. Bye.","start_word":72,"end_word":79,"sentiment":"neutral","sentiment_score":0.21948200464248657}],"average":{"sentiment":"neutral","sentiment_score":0.041460923269285375}}}}