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Alright. I'm I'm not actually in IT. I'm an IT auditor. I don't have any management or procurement responsibility for IT.\n\nAnd our organization doesn't have an IT section. We we have an SLA, the Department of Justice. What what's the point? I can't buy any of the services. I don't have the facility.\n\nWell, none of us have the facility to buy those services. No worries. Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Ralph Vasquez.","start":0.71999997,"end":1.46,"sentiment":"neutral","sentiment_score":0.01552655454725027},{"text":"Alright.","start":10.559999,"end":11.059999,"sentiment":"neutral","sentiment_score":0.1417902410030365},{"text":"I'm I'm not actually in IT.","start":49.555,"end":51.415,"sentiment":"neutral","sentiment_score":-0.0777041328450044},{"text":"I'm an IT auditor.","start":51.635,"end":52.855,"sentiment":"neutral","sentiment_score":-0.10654150880873203},{"text":"I don't have any management or procurement responsibility for IT.","start":53.075,"end":56.454998,"sentiment":"neutral","sentiment_score":-0.1352262742817402}],"sentiment":"neutral","sentiment_score":-0.09007870543586172,"num_words":23,"start":0.71999997,"end":56.454998},{"sentences":[{"text":"And our organization doesn't have an IT section.","start":58.43,"end":61.95,"sentiment":"neutral","sentiment_score":-0.08329582121223211},{"text":"We we have an SLA, the Department of Justice.","start":61.95,"end":64.37,"sentiment":"neutral","sentiment_score":-0.06802161534627278},{"text":"What what's the point?","start":71.354996,"end":72.314995,"sentiment":"neutral","sentiment_score":-0.26925139129161835},{"text":"I can't buy any of the services.","start":72.314995,"end":73.935,"sentiment":"negative","sentiment_score":-0.48430266976356506},{"text":"I don't have the facility.","start":74.314995,"end":75.695,"sentiment":"negative","sentiment_score":-0.3714191496372223}],"sentiment":"neutral","sentiment_score":-0.230387306348844,"num_words":33,"start":58.43,"end":75.695},{"sentences":[{"text":"Well, none of us have the facility to buy those services.","start":75.755,"end":78.575,"sentiment":"neutral","sentiment_score":-0.3196161931211298},{"text":"No worries.","start":87.76094,"end":88.40094,"sentiment":"neutral","sentiment_score":0.12693168222904205},{"text":"Okay.","start":88.40094,"end":88.72094,"sentiment":"neutral","sentiment_score":0.19313381612300873},{"text":"Thank you.","start":88.72094,"end":89.44094,"sentiment":"neutral","sentiment_score":0.3037756532430649},{"text":"Bye.","start":89.44094,"end":89.94094,"sentiment":"neutral","sentiment_score":0.12866996228694916}],"sentiment":"neutral","sentiment_score":-0.13720939264577978,"num_words":17,"start":75.755,"end":89.94094}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Ralph Vasquez.\n\nChannel 0: Hi. Good afternoon, Rolf. This is Mary calling from Vigilance AI. I hope you're doing well.\n\nChannel 1: Alright.\n\nChannel 0: Sorry. Rolf, reason we called you because we are a cybersecurity company that runs an AIA, SRC operations, which investigates and responds to security events 24 by seven while having human in the loop. We're trying to get in touch because our CTO would love to schedule a quick demo with you. So we are hoping you might have some availability on next week, Thursday, like, ten\n\nChannel 1: I'm\n\nChannel 0: o'clock.\n\nChannel 1: I'm not actually in IT. I'm an IT auditor. I don't have any management or procurement responsibility\n\nChannel 0: Mhmm.\n\nChannel 1: for IT. And\n\nChannel 0: Oh, I\n\nChannel 1: our organization doesn't have an IT section. We we have an SLA, the Department of Justice.\n\nChannel 0: mhmm. I see. I understand. But why don't you give it a try to better understand the services that we have?\n\nChannel 1: What\n\nChannel 0: Nothing\n\nChannel 1: what's\n\nChannel 0: to worry\n\nChannel 1: the point?\n\nChannel 0: because\n\nChannel 1: I can't buy any of the services. I don't have the facility. Well, none of us have the facility to buy those services.\n\nChannel 0: I see. I understand. Okay then. I'll make a note of it, but thank you for taking this call.\n\nChannel 1: No worries. Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Ralph Vasquez.","start":0.71999997,"end":1.46,"sentiment":"neutral","sentiment_score":0.01552655454725027}],"sentiment":"neutral","sentiment_score":0.01552655454725027,"channel":1,"num_words":2,"start":0.71999997,"end":1.46},{"sentences":[{"text":"Hi.","start":2.8,"end":3.12,"sentiment":"neutral","sentiment_score":0.27606359124183655},{"text":"Good afternoon, Rolf.","start":3.12,"end":4.42,"sentiment":"positive","sentiment_score":0.49926777680714923},{"text":"This is Mary calling from Vigilance AI.","start":5.44,"end":8.639999,"sentiment":"positive","sentiment_score":0.4070714328970228},{"text":"I hope you're doing well.","start":8.639999,"end":10.0199995,"sentiment":"positive","sentiment_score":0.5729080080986023}],"sentiment":"positive","sentiment_score":0.46799418702721596,"channel":0,"num_words":16,"start":2.8,"end":10.0199995},{"sentences":[{"text":"Alright.","start":10.559999,"end":11.059999,"sentiment":"neutral","sentiment_score":0.1417902410030365}],"sentiment":"neutral","sentiment_score":0.1417902410030365,"channel":1,"num_words":1,"start":10.559999,"end":11.059999},{"sentences":[{"text":"Sorry.","start":14.205,"end":14.705,"sentiment":"neutral","sentiment_score":0.0695817768573761},{"text":"Rolf, reason we called you because we are a cybersecurity company that runs an AIA, SRC operations, which investigates and responds to security events 24 by seven while having human in the loop.","start":15.885,"end":31.35,"sentiment":"neutral","sentiment_score":0.07962659656098395},{"text":"We're trying to get in touch because our CTO would love to schedule a quick demo with you.","start":32.690002,"end":39.27,"sentiment":"neutral","sentiment_score":0.3261834813488854},{"text":"So we are hoping you might have some availability on next week, Thursday, like, ten","start":39.815,"end":49.815,"sentiment":"neutral","sentiment_score":0.14362171093622844}],"sentiment":"neutral","sentiment_score":0.16004310136855537,"channel":0,"num_words":67,"start":14.205,"end":49.815},{"sentences":[{"text":"I'm","start":49.555,"end":49.875,"sentiment":"neutral","sentiment_score":0.08464201539754868}],"sentiment":"neutral","sentiment_score":0.08464201539754868,"channel":1,"num_words":1,"start":49.555,"end":49.875},{"sentences":[{"text":"o'clock.","start":49.815,"end":50.315,"sentiment":"neutral","sentiment_score":0.06958942860364914}],"sentiment":"neutral","sentiment_score":0.06958942860364914,"channel":0,"num_words":1,"start":49.815,"end":50.315},{"sentences":[{"text":"I'm not actually in IT.","start":49.875,"end":51.415,"sentiment":"neutral","sentiment_score":-0.11017336249351502},{"text":"I'm an IT auditor.","start":51.635,"end":52.855,"sentiment":"neutral","sentiment_score":-0.10654150880873203},{"text":"I don't have any management or procurement responsibility","start":53.075,"end":55.495,"sentiment":"neutral","sentiment_score":-0.14444577507674694}],"sentiment":"neutral","sentiment_score":-0.1254470028421458,"channel":1,"num_words":17,"start":49.875,"end":55.495},{"sentences":[{"text":"Mhmm.","start":55.05,"end":55.55,"sentiment":"neutral","sentiment_score":-0.08842100203037262}],"sentiment":"neutral","sentiment_score":-0.08842100203037262,"channel":0,"num_words":1,"start":55.05,"end":55.55},{"sentences":[{"text":"for IT.","start":55.715,"end":56.454998,"sentiment":"neutral","sentiment_score":-0.09834827110171318},{"text":"And","start":58.43,"end":58.93,"sentiment":"neutral","sentiment_score":-0.07276162505149841}],"sentiment":"neutral","sentiment_score":-0.08981938908497493,"channel":1,"num_words":3,"start":55.715,"end":58.93},{"sentences":[{"text":"Oh, I","start":58.489998,"end":59.21,"sentiment":"neutral","sentiment_score":-0.0823502466082573}],"sentiment":"neutral","sentiment_score":-0.0823502466082573,"channel":0,"num_words":2,"start":58.489998,"end":59.21},{"sentences":[{"text":"our organization doesn't have an IT section.","start":59.07,"end":61.95,"sentiment":"neutral","sentiment_score":-0.08480070637805122},{"text":"We we have an SLA, the Department of Justice.","start":61.95,"end":64.37,"sentiment":"neutral","sentiment_score":-0.06802161534627278}],"sentiment":"neutral","sentiment_score":-0.07536246767267585,"channel":1,"num_words":16,"start":59.07,"end":64.37},{"sentences":[{"text":"mhmm.","start":65.21,"end":65.71,"sentiment":"neutral","sentiment_score":-0.04589558020234108},{"text":"I see.","start":65.77,"end":66.25,"sentiment":"neutral","sentiment_score":-0.049434512853622437},{"text":"I understand.","start":66.25,"end":66.909996,"sentiment":"neutral","sentiment_score":-0.07058685645461082},{"text":"But why don't you give it a try to better understand the services that we have?","start":67.065,"end":71.165,"sentiment":"neutral","sentiment_score":-0.1474293600767851}],"sentiment":"neutral","sentiment_score":-0.12594324190701758,"channel":0,"num_words":21,"start":65.21,"end":71.165},{"sentences":[{"text":"What","start":71.354996,"end":71.515,"sentiment":"neutral","sentiment_score":-0.1360785961151123}],"sentiment":"neutral","sentiment_score":-0.1360785961151123,"channel":1,"num_words":1,"start":71.354996,"end":71.515},{"sentences":[{"text":"Nothing","start":71.465004,"end":71.785,"sentiment":"neutral","sentiment_score":-0.2396552860736847}],"sentiment":"neutral","sentiment_score":-0.2396552860736847,"channel":0,"num_words":1,"start":71.465004,"end":71.785},{"sentences":[{"text":"what's","start":71.595,"end":71.994995,"sentiment":"neutral","sentiment_score":-0.28066956996917725}],"sentiment":"neutral","sentiment_score":-0.28066956996917725,"channel":1,"num_words":1,"start":71.595,"end":71.994995},{"sentences":[{"text":"to worry","start":71.785,"end":72.265,"sentiment":"negative","sentiment_score":-0.3336385488510132}],"sentiment":"negative","sentiment_score":-0.3336385488510132,"channel":0,"num_words":2,"start":71.785,"end":72.265},{"sentences":[{"text":"the point?","start":71.994995,"end":72.314995,"sentiment":"neutral","sentiment_score":-0.3301286995410919}],"sentiment":"neutral","sentiment_score":-0.3301286995410919,"channel":1,"num_words":2,"start":71.994995,"end":72.314995},{"sentences":[{"text":"because","start":72.265,"end":72.665,"sentiment":"negative","sentiment_score":-0.36370596289634705}],"sentiment":"negative","sentiment_score":-0.36370596289634705,"channel":0,"num_words":1,"start":72.265,"end":72.665},{"sentences":[{"text":"I can't buy any of the services.","start":72.314995,"end":73.935,"sentiment":"negative","sentiment_score":-0.48430266976356506},{"text":"I don't have the facility.","start":74.314995,"end":75.695,"sentiment":"negative","sentiment_score":-0.3714191496372223},{"text":"Well, none of us have the facility to buy those services.","start":75.755,"end":78.575,"sentiment":"neutral","sentiment_score":-0.3196161931211298}],"sentiment":"negative","sentiment_score":-0.3809996765592824,"channel":1,"num_words":23,"start":72.314995,"end":78.575},{"sentences":[{"text":"I see.","start":80.159996,"end":81.03999,"sentiment":"neutral","sentiment_score":-0.11300402879714966},{"text":"I understand.","start":81.03999,"end":81.78,"sentiment":"neutral","sentiment_score":-0.0589460339397192},{"text":"Okay then.","start":82.88,"end":83.7,"sentiment":"neutral","sentiment_score":0.03553261421620846},{"text":"I'll make a note of it, but thank you for taking this call.","start":83.84,"end":87.53999,"sentiment":"neutral","sentiment_score":0.25512834924917954}],"sentiment":"neutral","sentiment_score":0.1602017706946323,"channel":0,"num_words":19,"start":80.159996,"end":87.53999},{"sentences":[{"text":"No worries.","start":87.76094,"end":88.40094,"sentiment":"neutral","sentiment_score":0.12693168222904205},{"text":"Okay.","start":88.40094,"end":88.72094,"sentiment":"neutral","sentiment_score":0.19313381612300873},{"text":"Thank you.","start":88.72094,"end":89.44094,"sentiment":"neutral","sentiment_score":0.3037756532430649},{"text":"Bye.","start":89.44094,"end":89.94094,"sentiment":"neutral","sentiment_score":0.12866996228694916}],"sentiment":"neutral","sentiment_score":0.19720307489236197,"channel":1,"num_words":6,"start":87.76094,"end":89.94094}]},"summary":{"result":"success","short":"Mary from Carrefourance AI is calling Rolf to schedule a demo with him, a cybersecurity company. Rolf is not in IT, but Mary offers to call back at a better time. They discuss the services they offer, but Rolf is not interested and notes the call."},"intents":{"segments":[{"text":"We're trying to get in touch because our CTO would love to schedule a quick demo with you.","start_word":53,"end_word":70,"intents":[{"intent":"Schedule demo","confidence_score":0.52985454}]},{"text":"But why don't you give it a try to better understand the services that we have?","start_word":132,"end_word":147,"intents":[{"intent":"Understand services","confidence_score":0.6513795}]}]},"sentiments":{"segments":[{"text":"Ralph Vasquez. Hi.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.08935557305812836},{"text":"Good afternoon, Rolf. This is Mary calling from Vigilance AI. I hope you're doing well.","start_word":3,"end_word":17,"sentiment":"positive","sentiment_score":0.48834943771362305},{"text":"Alright. Sorry. Rolf, reason we called you because we are a cybersecurity company that runs an AIA, SRC operations, which investigates and responds to security events 24 by seven while having human in the loop. We're trying to get in touch because our CTO would love to schedule a quick demo with you. So we are hoping you might have some availability on next week, Thursday, like, ten I'm o'clock. I'm not actually in IT. I'm an IT auditor. I don't have any management or procurement responsibility Mhmm. for IT. And Oh, I our organization doesn't have an IT section. We we have an SLA, the Department of Justice. mhmm. I see. I understand. But why don't you give it a try to better understand the services that we have? What Nothing what's to worry the point?","start_word":18,"end_word":154,"sentiment":"neutral","sentiment_score":0.01261008344590664},{"text":"because I can't buy any of the services. I don't have the facility.","start_word":155,"end_word":167,"sentiment":"negative","sentiment_score":-0.42236945033073425},{"text":"Well, none of us have the facility to buy those services. I see. I understand. Okay then. I'll make a note of it, but thank you for taking this call. No worries. Okay. Thank you. Bye.","start_word":168,"end_word":203,"sentiment":"neutral","sentiment_score":0.03582651540637016}],"average":{"sentiment":"neutral","sentiment_score":0.030443843205769858}}}}