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Mike Burns? Good, Tanya. Reception. How are you? What's the only question you need to ask Jay?\n\nAs in what he says, it's a network. I don't know what when I don't know when Jay says it's a network issue. I don't know. So he's where? Is he unit one where?\n\nYeah. So we would provide Internet there. So I don't know what the issue is and what the network issue is. So we do need more clarification from Jay. What it depends on, is it the Internet network or is it the free to air broadcast network?\n\nOr I don't know. I don't know what the issue is. Nothing. Sorry. No worries.\n\nAll good. Anytime. Bye.","paragraphs":[{"sentences":[{"text":"Hello, Mike Burns?","start":2.6399999,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.016124976178010304},{"text":"Good, Tanya.","start":6.7999997,"end":7.62,"sentiment":"positive","sentiment_score":0.41667966544628143},{"text":"Reception.","start":7.68,"end":8.16,"sentiment":"neutral","sentiment_score":0.29876571893692017},{"text":"How are you?","start":8.16,"end":8.98,"sentiment":"neutral","sentiment_score":0.25013303756713867},{"text":"What's the only question you need to ask Jay?","start":28.949999,"end":33.11,"sentiment":"neutral","sentiment_score":-0.07452135201957491}],"sentiment":"neutral","sentiment_score":0.07001149571604198,"num_words":18,"start":2.6399999,"end":33.11},{"sentences":[{"text":"As in what he says, it's a network.","start":33.11,"end":35.21,"sentiment":"neutral","sentiment_score":-0.082812643609941},{"text":"I don't know what when I don't know when Jay says it's a network issue.","start":36.87,"end":40.17,"sentiment":"neutral","sentiment_score":-0.1573312779267629},{"text":"I don't know.","start":41.165,"end":42.065,"sentiment":"neutral","sentiment_score":-0.1530951956907908},{"text":"So he's where?","start":42.684998,"end":43.725,"sentiment":"neutral","sentiment_score":-0.07674496372540791},{"text":"Is he unit one where?","start":43.725,"end":45.105,"sentiment":"neutral","sentiment_score":-0.03979735225439072}],"sentiment":"neutral","sentiment_score":-0.11502875168533887,"num_words":34,"start":33.11,"end":45.105},{"sentences":[{"text":"Yeah.","start":49.645,"end":49.965,"sentiment":"neutral","sentiment_score":-0.036168172955513},{"text":"So we would provide Internet there.","start":49.965,"end":52.285,"sentiment":"neutral","sentiment_score":-0.07051469758152962},{"text":"So I don't know what the issue is and what the network issue is.","start":52.285,"end":56.579998,"sentiment":"neutral","sentiment_score":-0.13205379833068168},{"text":"So we do need more clarification from Jay.","start":56.579998,"end":60.039997,"sentiment":"neutral","sentiment_score":-0.11559092905372381},{"text":"What it depends on, is it the Internet network or is it the free to air broadcast network?","start":64.74,"end":71.345,"sentiment":"neutral","sentiment_score":-0.06796722776359981}],"sentiment":"neutral","sentiment_score":-0.09481163972869833,"num_words":47,"start":49.645,"end":71.345},{"sentences":[{"text":"Or I don't know.","start":72.284996,"end":74.865,"sentiment":"neutral","sentiment_score":-0.08549280650913715},{"text":"I don't know what the issue is.","start":74.924995,"end":76.545,"sentiment":"neutral","sentiment_score":-0.10041681038481849},{"text":"Nothing.","start":81.27888,"end":81.77888,"sentiment":"neutral","sentiment_score":0.08301129192113876},{"text":"Sorry.","start":83.838875,"end":84.338875,"sentiment":"neutral","sentiment_score":0.016948997974395752},{"text":"No worries.","start":85.91888,"end":86.658875,"sentiment":"neutral","sentiment_score":0.16226749867200851}],"sentiment":"neutral","sentiment_score":-0.04135957409938176,"num_words":15,"start":72.284996,"end":86.658875},{"sentences":[{"text":"All good.","start":86.95888,"end":87.698875,"sentiment":"neutral","sentiment_score":0.21167606115341187},{"text":"Anytime.","start":87.838875,"end":88.338875,"sentiment":"neutral","sentiment_score":0.16790831089019775},{"text":"Bye.","start":89.11887,"end":89.61887,"sentiment":"neutral","sentiment_score":0.1311512291431427}],"sentiment":"neutral","sentiment_score":0.18060291558504105,"num_words":4,"start":86.95888,"end":89.61887}]}}]},{"alternatives":[{"transcript":"Hello. It's Tanya at reception. How are you? Fine. Thank you. I have a gentleman, Frank, from unit one in self care plus. Who's rung me, like, three times about his TV. The boys have told him that it's not their issue. Jay's been out there and told him that it's a network issue. Is a network issue our issue, or is that an, Frank, issue? I couldn't get ahold of him, so I'm now I'm ringing you. In South Kepler. Okay. But if it's a network issue, then it's an Us issue. Okay. Okay. Alright. Well, thank you for it. Well yeah. Thanks for nothing. Thanks for nothing, Mike. Okay. Okay. 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It's Tanya at reception. How are you? Fine. Thank you.\n\nI have a gentleman, Frank, from unit one in self care plus. Who's rung me, like, three times about his TV. The boys have told him that it's not their issue. Jay's been out there and told him that it's a network issue. Is a network issue our issue, or is that an, Frank, issue?\n\nI couldn't get ahold of him, so I'm now I'm ringing you. In South Kepler. Okay. But if it's a network issue, then it's an Us issue. Okay.\n\nOkay. Alright. Well, thank you for it. Well yeah. Thanks for nothing.\n\nThanks for nothing, Mike. Okay. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":4.0,"end":4.48,"sentiment":"neutral","sentiment_score":0.04093951731920242},{"text":"It's Tanya at reception.","start":4.48,"end":5.68,"sentiment":"neutral","sentiment_score":0.09344049170613289},{"text":"How are you?","start":5.68,"end":6.5,"sentiment":"neutral","sentiment_score":0.163286825021108},{"text":"Fine.","start":9.36,"end":9.679999,"sentiment":"positive","sentiment_score":0.38573169708251953},{"text":"Thank you.","start":9.679999,"end":10.42,"sentiment":"positive","sentiment_score":0.5104990452528}],"sentiment":"neutral","sentiment_score":0.21011743152683432,"num_words":11,"start":4.0,"end":10.42},{"sentences":[{"text":"I have a gentleman, Frank, from unit one in self care plus.","start":11.2,"end":14.74,"sentiment":"neutral","sentiment_score":0.016795711281398933},{"text":"Who's rung me, like, three times about his TV.","start":14.975,"end":18.035,"sentiment":"neutral","sentiment_score":-0.07592799183395174},{"text":"The boys have told him that it's not their issue.","start":18.495,"end":20.995,"sentiment":"neutral","sentiment_score":-0.11471080332994461},{"text":"Jay's been out there and told him that it's a network issue.","start":21.375,"end":24.595001,"sentiment":"neutral","sentiment_score":-0.1038408645739158},{"text":"Is a network issue our issue, or is that an, Frank, issue?","start":25.295,"end":29.635,"sentiment":"neutral","sentiment_score":-0.06653801662226518}],"sentiment":"neutral","sentiment_score":-0.0667901454324072,"num_words":55,"start":11.2,"end":29.635},{"sentences":[{"text":"I couldn't get ahold of him, so I'm now I'm ringing you.","start":33.91,"end":36.81,"sentiment":"neutral","sentiment_score":-0.09232231539984544},{"text":"In South Kepler.","start":45.785,"end":46.845,"sentiment":"neutral","sentiment_score":-0.02626544547577699},{"text":"Okay.","start":60.36,"end":60.68,"sentiment":"neutral","sentiment_score":-0.04346233606338501},{"text":"But if it's a network issue, then it's an Us issue.","start":60.68,"end":63.82,"sentiment":"neutral","sentiment_score":-0.079348047348586},{"text":"Okay.","start":75.41499,"end":75.91499,"sentiment":"neutral","sentiment_score":-0.09140564501285552}],"sentiment":"neutral","sentiment_score":-0.07837002225486296,"num_words":28,"start":33.91,"end":75.91499},{"sentences":[{"text":"Okay.","start":77.015,"end":77.515,"sentiment":"neutral","sentiment_score":-0.0065373703837394714},{"text":"Alright.","start":77.575,"end":78.075,"sentiment":"neutral","sentiment_score":0.02976752445101738},{"text":"Well, thank you for it.","start":78.534996,"end":82.768936,"sentiment":"neutral","sentiment_score":0.13930534720420837},{"text":"Well yeah.","start":82.768936,"end":84.52894,"sentiment":"neutral","sentiment_score":0.03383566811680794},{"text":"Thanks for nothing.","start":84.52894,"end":85.408936,"sentiment":"neutral","sentiment_score":0.15108575175205866}],"sentiment":"neutral","sentiment_score":0.10339045679817598,"num_words":12,"start":77.015,"end":85.408936},{"sentences":[{"text":"Thanks for nothing, Mike.","start":85.408936,"end":86.78893,"sentiment":"neutral","sentiment_score":0.19050176441669464},{"text":"Okay.","start":87.088936,"end":87.588936,"sentiment":"neutral","sentiment_score":0.21020931005477905},{"text":"Okay.","start":88.92894,"end":89.42894,"sentiment":"neutral","sentiment_score":0.13677193224430084},{"text":"Bye.","start":90.048935,"end":90.548935,"sentiment":"neutral","sentiment_score":0.07642462849617004}],"sentiment":"neutral","sentiment_score":0.16934470406600408,"num_words":7,"start":85.408936,"end":90.548935}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello, Mike Burns?\n\nChannel 1: Hello. It's Tanya at reception. How are you?\n\nChannel 0: Good, Tanya. Reception. How are you?\n\nChannel 1: Fine. Thank you. I have a gentleman, Frank, from unit one in self care plus. Who's rung me, like, three times about his TV. The boys have told him that it's not their issue.\n\nJay's been out there and told him that it's a network issue. Is a network issue our issue, or is that an, Frank,\n\nChannel 0: What's\n\nChannel 1: issue?\n\nChannel 0: the only question you need to ask Jay? As in what\n\nChannel 1: I\n\nChannel 0: he says,\n\nChannel 1: couldn't\n\nChannel 0: it's\n\nChannel 1: get ahold\n\nChannel 0: a network.\n\nChannel 1: of him, so I'm now I'm ringing you.\n\nChannel 0: I don't know what when I don't know when Jay says it's a network issue. I don't know. So he's where? Is he unit one where?\n\nChannel 1: In South Kepler.\n\nChannel 0: Yeah. So we would provide Internet there. So I don't know what the issue is and what the network issue is. So we do need more clarification from Jay.\n\nChannel 1: Okay. But if it's a network issue, then it's an Us issue.\n\nChannel 0: What it depends on, is it the Internet network or is it the free to air broadcast network? Or I don't know. I don't know\n\nChannel 1: Okay.\n\nChannel 0: what the issue is.\n\nChannel 1: Okay. Alright. Well, thank you for\n\nChannel 0: Nothing.\n\nChannel 1: it. Well\n\nChannel 0: Sorry.\n\nChannel 1: yeah. Thanks for nothing. Thanks for nothing,\n\nChannel 0: No worries.\n\nChannel 1: Mike.\n\nChannel 0: All\n\nChannel 1: Okay.\n\nChannel 0: good. Anytime.\n\nChannel 1: Okay.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello, Mike Burns?","start":2.6399999,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.016124976178010304}],"sentiment":"neutral","sentiment_score":0.016124976178010304,"channel":0,"num_words":3,"start":2.6399999,"end":3.6999998},{"sentences":[{"text":"Hello.","start":4.0,"end":4.48,"sentiment":"neutral","sentiment_score":0.04093951731920242},{"text":"It's Tanya at reception.","start":4.48,"end":5.68,"sentiment":"neutral","sentiment_score":0.09344049170613289},{"text":"How are you?","start":5.68,"end":6.5,"sentiment":"neutral","sentiment_score":0.163286825021108}],"sentiment":"neutral","sentiment_score":0.11307024490088224,"channel":1,"num_words":8,"start":4.0,"end":6.5},{"sentences":[{"text":"Good, 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receptionist, Tanya, calls Mike Burns to ask about Frank's TV network issue. Frank says it's a network issue and Tanya explains that they need more clarification from Jay. They discuss the type of network issue and Tanya explains that it depends on whether it's the internet or free to air broadcast network. They end the call with no further action taken."},"intents":{"segments":[{"text":"I have a gentleman, Frank, from unit one in self care plus. Who's rung me, like, three times about his TV. The boys have told him that it's not their issue. Jay's been out there and told him that it's a network issue.","start_word":20,"end_word":62,"intents":[{"intent":"Explain network issue","confidence_score":0.00084828463}]}]},"sentiments":{"segments":[{"text":"Hello, Mike Burns? Hello. It's Tanya at reception. How are you?","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.07963917404413223},{"text":"Good, Tanya.","start_word":11,"end_word":12,"sentiment":"positive","sentiment_score":0.41027209162712097},{"text":"Reception. How are you?","start_word":13,"end_word":16,"sentiment":"neutral","sentiment_score":0.2727842926979065},{"text":"Fine. Thank you.","start_word":17,"end_word":19,"sentiment":"positive","sentiment_score":0.4422653317451477},{"text":"I have a gentleman, Frank, from unit one in self care plus. Who's rung me, like, three times about his TV. The boys have told him that it's not their issue. Jay's been out there and told him that it's a network issue. Is a network issue our issue, or is that an, Frank, What's issue? the only question you need to ask Jay? As in what he I says, couldn't it's get a ahold network. of him, so I'm now I'm ringing you. I don't know what when I don't know when Jay says it's a network issue. I don't know. So he's where? Is he unit one where? In South Kepler. Yeah. So we would provide Internet there. So I don't know what the issue is and what the network issue is. So we do need more clarification from Jay. Okay. But if it's a network issue, then it's an Us issue. What it depends on, is it the Internet network or is it the free to air broadcast network? Or I don't know. I don't know Okay. what the issue is. Okay. Alright. Well, thank you for Nothing. it. Well Sorry. yeah. Thanks for nothing. Thanks for nothing, No worries. Mike. All Okay. good. Anytime. Okay. Bye. Bye.","start_word":20,"end_word":230,"sentiment":"neutral","sentiment_score":-0.05488429218530655}],"average":{"sentiment":"neutral","sentiment_score":-0.026167832685438968}}}}