{"metadata":{"transaction_key":"deprecated","request_id":"01a0acf8-055c-7092-a6ca-6618006fd875","sha256":"99cbca97f0c3e8fbc109bd784049077dbc53ab825106f7ebfd5ca16acd1784bb","created":"2026-09-17T01:25:31.765Z","duration":32.039936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":30},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You called David Harris. Thanks for calling. Please leave a number, and I'll call you back as soon as I can.","confidence":1.0,"words":[{"word":"hi","start":0.16,"end":0.39999998,"confidence":0.99609375,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.28202036023139954},{"word":"you","start":0.39999998,"end":0.48,"confidence":1.0,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.35464686155319214},{"word":"called","start":0.48,"end":0.88,"confidence":0.49414062,"punctuated_word":"called","sentiment":"positive","sentiment_score":0.3543400466442108},{"word":"david","start":0.88,"end":1.1999999,"confidence":0.9951172,"punctuated_word":"David","sentiment":"neutral","sentiment_score":0.26880455017089844},{"word":"harris","start":1.1999999,"end":1.5999999,"confidence":0.9946289,"punctuated_word":"Harris.","sentiment":"positive","sentiment_score":0.3563309907913208},{"word":"thanks","start":1.5999999,"end":1.76,"confidence":1.0,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.8035946488380432},{"word":"for","start":1.76,"end":2.0,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7440111637115479},{"word":"calling","start":2.0,"end":2.3999999,"confidence":1.0,"punctuated_word":"calling.","sentiment":"positive","sentiment_score":0.6766418814659119},{"word":"please","start":2.3999999,"end":2.6399999,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.2533491849899292},{"word":"leave","start":2.6399999,"end":2.8799999,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.16715246438980105},{"word":"a","start":2.8799999,"end":2.96,"confidence":0.97314453,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.20295450091362},{"word":"number","start":2.96,"end":3.1999998,"confidence":0.89208984,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.15231063961982727},{"word":"and","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.160094752907753},{"word":"i'll","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.19345015287399292},{"word":"call","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.050753697752952576},{"word":"you","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18468181788921356},{"word":"back","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.0912068337202072},{"word":"as","start":4.08,"end":4.16,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.04662933945655823},{"word":"soon","start":4.16,"end":4.48,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.059192925691604614},{"word":"as","start":4.48,"end":4.56,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.12486878037452698},{"word":"i","start":4.56,"end":4.72,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.3296854794025421},{"word":"can","start":4.72,"end":5.22,"confidence":0.9995117,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.1329604983329773}],"paragraphs":{"transcript":"\nHi. You called David Harris. Thanks for calling. Please leave a number, and I'll call you back as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.28202036023139954},{"text":"You called David Harris.","start":0.39999998,"end":1.5999999,"sentiment":"positive","sentiment_score":0.33353061228990555},{"text":"Thanks for calling.","start":1.5999999,"end":2.3999999,"sentiment":"positive","sentiment_score":0.7414158980051676},{"text":"Please leave a number, and I'll call you back as soon as I can.","start":2.3999999,"end":5.22,"sentiment":"neutral","sentiment_score":0.1535207905939647}],"sentiment":"neutral","sentiment_score":0.2722582532600923,"num_words":22,"start":0.16,"end":5.22}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You called David Harris. Thanks for calling. Please leave a number, and I'll call you back as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.28202036023139954},{"text":"You called David Harris.","start":0.39999998,"end":1.5999999,"sentiment":"positive","sentiment_score":0.33353061228990555},{"text":"Thanks for calling.","start":1.5999999,"end":2.3999999,"sentiment":"positive","sentiment_score":0.7414158980051676},{"text":"Please leave a number, and I'll call you back as soon as I can.","start":2.3999999,"end":5.22,"sentiment":"neutral","sentiment_score":0.1535207905939647}],"sentiment":"neutral","sentiment_score":0.2722582532600923,"channel":1,"num_words":22,"start":0.16,"end":5.22}]},"summary":{"result":"success","short":"Hi. You called David Harris. Thanks for calling. Please leave a number, and I'll call you back as soon as I can."},"intents":{"segments":[{"text":"Thanks for calling. Please leave a number, and I'll call you back as soon as I can.","start_word":5,"end_word":21,"intents":[{"intent":"Request call back","confidence_score":0.07121521}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.28202036023139954},{"text":"You called David Harris. Thanks for calling.","start_word":1,"end_word":7,"sentiment":"positive","sentiment_score":0.5101492404937744},{"text":"Please leave a number, and I'll call you back as soon as I can.","start_word":8,"end_word":21,"sentiment":"neutral","sentiment_score":0.1663946658372879}],"average":{"sentiment":"neutral","sentiment_score":0.2772294362386068}}}}