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I'm Troy speaking. Yeah. That's fine. And how do you spell that?\n\nO m e n I c o. So d not is it d or t in the beginning? Letter d. Okay. Cool.\n\nSo domenico@atairtel.net.au. Alright. I'll assist you, Devin. Yeah. Cool.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.013038694858551024},{"text":"I'm Troy speaking.","start":1.5999999,"end":2.42,"sentiment":"neutral","sentiment_score":0.025215846796830494},{"text":"Yeah.","start":16.225,"end":16.465,"sentiment":"neutral","sentiment_score":0.17499306797981262},{"text":"That's fine.","start":16.465,"end":17.285,"sentiment":"neutral","sentiment_score":0.2525177001953125},{"text":"And how do you spell that?","start":20.865,"end":22.404999,"sentiment":"neutral","sentiment_score":0.010486845082292954}],"sentiment":"neutral","sentiment_score":0.06397198262409522,"num_words":13,"start":1.1999999,"end":22.404999},{"sentences":[{"text":"O m e n I c o.","start":25.025,"end":31.880001,"sentiment":"neutral","sentiment_score":0.0052013070588665345},{"text":"So d not is it d or t in the beginning?","start":31.880001,"end":36.78,"sentiment":"neutral","sentiment_score":-0.0068509694696827364},{"text":"Letter d.","start":39.08,"end":39.88,"sentiment":"neutral","sentiment_score":0.0007069626590237021},{"text":"Okay.","start":39.88,"end":40.2,"sentiment":"neutral","sentiment_score":0.0798044204711914},{"text":"Cool.","start":40.2,"end":40.7,"sentiment":"neutral","sentiment_score":0.16285502910614014}],"sentiment":"neutral","sentiment_score":0.009323720915497026,"num_words":22,"start":25.025,"end":40.7},{"sentences":[{"text":"So domenico@atairtel.net.au.","start":41.56,"end":51.465,"sentiment":"neutral","sentiment_score":0.026205805130302906},{"text":"Alright.","start":53.442936,"end":53.762936,"sentiment":"neutral","sentiment_score":0.1271185576915741},{"text":"I'll assist you, Devin.","start":53.762936,"end":54.982937,"sentiment":"neutral","sentiment_score":0.14755742996931076},{"text":"Yeah.","start":58.882935,"end":59.382935,"sentiment":"neutral","sentiment_score":0.1353197991847992},{"text":"Cool.","start":60.802937,"end":61.302937,"sentiment":"positive","sentiment_score":0.5009254217147827}],"sentiment":"neutral","sentiment_score":0.15622278985877833,"num_words":9,"start":41.56,"end":61.302937},{"sentences":[{"text":"Thank you.","start":61.842934,"end":62.642937,"sentiment":"positive","sentiment_score":0.5098904073238373},{"text":"Bye.","start":62.642937,"end":63.142937,"sentiment":"neutral","sentiment_score":0.18286964297294617}],"sentiment":"positive","sentiment_score":0.4008834858735402,"num_words":3,"start":61.842934,"end":63.142937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? I'm Troy speaking.\n\nChannel 0: Yes. Hello, Andres. This is Maureen again from Airtel. Yeah. Is it okay once you reply to the email, please cc one of our representative also?\n\nIs it okay if I dictate the email as well?\n\nChannel 1: Yeah. That's fine.\n\nChannel 0: Yeah. It's domenico,\n\nChannel 1: And how do you spell that?\n\nChannel 0: d o\n\nChannel 1: O\n\nChannel 0: m e\n\nChannel 1: m e\n\nChannel 0: n I c o.\n\nChannel 1: n I c o.\n\nChannel 0: Yeah.\n\nChannel 1: So d not is it d or t in the beginning?\n\nChannel 0: At letter d.\n\nChannel 1: Letter d. Okay. Cool.\n\nChannel 0: Mhmm.\n\nChannel 1: So domenico@atairtel.net.au.\n\nChannel 0: At airtel dot net dot a u.\n\nChannel 1: Alright. I'll assist you, Devin.\n\nChannel 0: Domenico. Yeah. Dominico@airdol.net.au.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Cool.\n\nChannel 0: Thank you. Bye.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.013038694858551024},{"text":"I'm Troy speaking.","start":1.5999999,"end":2.42,"sentiment":"neutral","sentiment_score":0.025215846796830494}],"sentiment":"neutral","sentiment_score":0.022171558812260628,"channel":1,"num_words":4,"start":1.1999999,"end":2.42},{"sentences":[{"text":"Yes.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.1312321275472641},{"text":"Hello, Andres.","start":3.12,"end":4.02,"sentiment":"neutral","sentiment_score":0.1154232881963253},{"text":"This is Maureen again from Airtel.","start":4.08,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.13163266703486443},{"text":"Yeah.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.1738867461681366},{"text":"Is it okay once you reply to the email, please cc one of our representative 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you.","start":60.93,"end":61.670002,"sentiment":"positive","sentiment_score":0.6148102879524231},{"text":"Bye.","start":61.81,"end":62.31,"sentiment":"positive","sentiment_score":0.41378268599510193}],"sentiment":"positive","sentiment_score":0.5478010872999827,"channel":0,"num_words":3,"start":60.93,"end":62.31},{"sentences":[{"text":"Thank you.","start":61.842934,"end":62.642937,"sentiment":"positive","sentiment_score":0.5098904073238373},{"text":"Bye.","start":62.642937,"end":63.142937,"sentiment":"neutral","sentiment_score":0.18286964297294617}],"sentiment":"positive","sentiment_score":0.4008834858735402,"channel":1,"num_words":3,"start":61.842934,"end":63.142937}]},"summary":{"result":"success","short":"M employers from Airtel called and asked for a representative to call them back. The representative, Troy, asked for the caller's email address and confirmed the spelling of the email address. The call ended with the representative thanking the caller and saying goodbye."},"intents":{"segments":[{"text":"So domenico@atairtel.net.au. At airtel dot net dot a u. Alright.","start_word":87,"end_word":96,"intents":[{"intent":"Confirm email address","confidence_score":0.008483574}]}]},"sentiments":{"segments":[{"text":"Hello? I'm Troy speaking. Yes. Hello, Andres. This is Maureen again from Airtel. Yeah. Is it okay once you reply to the email, please cc one of our representative also? Is it okay if I dictate the email as well? Yeah. That's fine. Yeah. It's domenico, And how do you spell that? d o O m e m e n I c o. n I c o. Yeah. So d not is it d or t in the beginning? At letter d. Letter d. Okay. Cool. Mhmm. So domenico@atairtel.net.au. At airtel dot net dot a u. Alright. I'll assist you, Devin. Domenico. Yeah. Dominico@airdol.net.au. Yeah. 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