{"metadata":{"transaction_key":"deprecated","request_id":"019ed8fc-d0b9-7b33-9ae7-71476bb031ae","sha256":"efcffcab5381fa555fb777481d5ad274ee3e81ed8fc4415d336ca050552d4c43","created":"2026-06-18T04:28:28.831Z","duration":32.11194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":110,"output_tokens":55},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":130,"output_tokens":130},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":130,"output_tokens":20}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Thank you so much for calling your Tel accounts. How may I help you today? Oh, we're a separate company. If you're referring to your Indian phone number, you have to contact Airtel India, your local network. We don't support any other phone number asides with Australian phone number. You're welcome. Have a good one. Bye.","confidence":1.0,"words":[{"word":"hi","start":0.24,"end":0.39999998,"confidence":0.9975586,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.41094422340393066},{"word":"thank","start":0.39999998,"end":0.71999997,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6898888349533081},{"word":"you","start":0.71999997,"end":0.79999995,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7094969749450684},{"word":"so","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7021716833114624},{"word":"much","start":0.96,"end":1.1999999,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.6700479388237},{"word":"for","start":1.1999999,"end":1.4399999,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.600994348526001},{"word":"calling","start":1.4399999,"end":1.68,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.7115337252616882},{"word":"your","start":1.68,"end":1.92,"confidence":0.7216797,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.7413539886474609},{"word":"tel","start":1.92,"end":2.1599998,"confidence":0.56396484,"punctuated_word":"Tel","sentiment":"positive","sentiment_score":0.7355973124504089},{"word":"accounts","start":2.1599998,"end":2.6599998,"confidence":0.73376465,"punctuated_word":"accounts.","sentiment":"positive","sentiment_score":0.6545836925506592},{"word":"how","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5735408067703247},{"word":"may","start":3.28,"end":3.4,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.5532774329185486},{"word":"i","start":3.4,"end":3.52,"confidence":0.97998047,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5363420844078064},{"word":"help","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.5195985436439514},{"word":"you","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5424917340278625},{"word":"today","start":3.9199998,"end":4.42,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.4374730587005615},{"word":"oh","start":12.0,"end":12.5,"confidence":0.96899414,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0771748498082161},{"word":"we're","start":12.559999,"end":12.88,"confidence":0.9375,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.08552377671003342},{"word":"a","start":12.88,"end":12.96,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08743331581354141},{"word":"separate","start":12.96,"end":13.44,"confidence":1.0,"punctuated_word":"separate","sentiment":"neutral","sentiment_score":-0.12563112378120422},{"word":"company","start":13.44,"end":13.94,"confidence":0.99902344,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.11235368996858595},{"word":"if","start":14.625,"end":14.785,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.1125977784395218},{"word":"you're","start":14.785,"end":15.1050005,"confidence":0.99902344,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.09829387068748474},{"word":"referring","start":15.1050005,"end":15.585,"confidence":1.0,"punctuated_word":"referring","sentiment":"neutral","sentiment_score":-0.09330102801322936},{"word":"to","start":15.585,"end":15.745,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09616921097040176},{"word":"your","start":15.745,"end":16.225,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1081351488828659},{"word":"indian","start":16.225,"end":16.725,"confidence":1.0,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":-0.09859587252140044},{"word":"phone","start":16.865,"end":17.105,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.10958933085203172},{"word":"number","start":17.105,"end":17.505001,"confidence":0.9951172,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.12836378812789917},{"word":"you","start":17.505001,"end":17.665,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14138728380203247},{"word":"have","start":17.665,"end":17.985,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.10496941953897476},{"word":"to","start":17.985,"end":18.145,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11676420271396636},{"word":"contact","start":18.145,"end":18.645,"confidence":0.99902344,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.13899604976177216},{"word":"airtel","start":19.025,"end":19.505001,"confidence":0.8409831,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.07961562275886536},{"word":"india","start":19.505001,"end":19.905,"confidence":0.9851074,"punctuated_word":"India,","sentiment":"neutral","sentiment_score":-0.1367236077785492},{"word":"your","start":19.905,"end":20.145,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.12461790442466736},{"word":"local","start":20.145,"end":20.625,"confidence":1.0,"punctuated_word":"local","sentiment":"neutral","sentiment_score":-0.09704168885946274},{"word":"network","start":20.625,"end":21.125,"confidence":1.0,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":-0.12720763683319092},{"word":"we","start":21.896936,"end":22.056936,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.2856276333332062},{"word":"don't","start":22.056936,"end":22.376936,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.26529499888420105},{"word":"support","start":22.376936,"end":22.876936,"confidence":1.0,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.28928855061531067},{"word":"any","start":23.096937,"end":23.416937,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.3158353567123413},{"word":"other","start":23.416937,"end":23.656937,"confidence":1.0,"punctuated_word":"other","sentiment":"negative","sentiment_score":-0.3754818141460418},{"word":"phone","start":23.656937,"end":23.976936,"confidence":1.0,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.35735389590263367},{"word":"number","start":23.976936,"end":24.296936,"confidence":0.9951172,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.3079286515712738},{"word":"asides","start":24.296936,"end":24.616936,"confidence":0.6842041,"punctuated_word":"asides","sentiment":"neutral","sentiment_score":-0.2080044001340866},{"word":"with","start":24.616936,"end":25.016937,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.2261265069246292},{"word":"australian","start":25.016937,"end":25.516937,"confidence":0.9199219,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":-0.2893214821815491},{"word":"phone","start":25.736937,"end":25.976936,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.2162542939186096},{"word":"number","start":25.976936,"end":26.476936,"confidence":1.0,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.2501741051673889},{"word":"you're","start":28.296936,"end":28.616936,"confidence":0.97094727,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.429196834564209},{"word":"welcome","start":28.616936,"end":29.116936,"confidence":1.0,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.5614635348320007},{"word":"have","start":29.176937,"end":29.416937,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.6518690586090088},{"word":"a","start":29.416937,"end":29.496937,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6265473961830139},{"word":"good","start":29.496937,"end":29.736937,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5769187211990356},{"word":"one","start":29.736937,"end":30.056936,"confidence":1.0,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.5263956785202026},{"word":"bye","start":30.056936,"end":30.556936,"confidence":0.99902344,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.22150012850761416}],"paragraphs":{"transcript":"\nHi. Thank you so much for calling your Tel accounts. How may I help you today? Oh, we're a separate company. If you're referring to your Indian phone number, you have to contact Airtel India, your local network.\n\nWe don't support any other phone number asides with Australian phone number. You're welcome. Have a good one. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.39999998,"sentiment":"positive","sentiment_score":0.41094422340393066},{"text":"Thank you so much for calling your Tel accounts.","start":0.39999998,"end":2.6599998,"sentiment":"positive","sentiment_score":0.6906298332744174},{"text":"How may I help you today?","start":3.04,"end":4.42,"sentiment":"positive","sentiment_score":0.5271206100781759},{"text":"Oh, we're a separate company.","start":12.0,"end":13.94,"sentiment":"neutral","sentiment_score":-0.09762335121631623},{"text":"If you're referring to your Indian phone number, you have to contact Airtel India, your local network.","start":14.625,"end":21.125,"sentiment":"neutral","sentiment_score":-0.11249232029213625}],"sentiment":"neutral","sentiment_score":0.19444342584986435,"num_words":38,"start":0.24,"end":21.125},{"sentences":[{"text":"We don't support any other phone number asides with Australian phone number.","start":21.896936,"end":26.476936,"sentiment":"neutral","sentiment_score":-0.282224307457606},{"text":"You're welcome.","start":28.296936,"end":29.116936,"sentiment":"positive","sentiment_score":0.49533018469810486},{"text":"Have a good one.","start":29.176937,"end":30.056936,"sentiment":"positive","sentiment_score":0.5954327136278152},{"text":"Bye.","start":30.056936,"end":30.556936,"sentiment":"neutral","sentiment_score":0.22150012850761416}],"sentiment":"neutral","sentiment_score":0.010905245417042783,"num_words":19,"start":21.896936,"end":30.556936}]}}]},{"alternatives":[{"transcript":"Is is there a hotel in Australia as well? Or if I wanna speak regarding Indian number, I can speak to you here. Alright. Thank you. Bye. You too. Bye bye.","confidence":0.9951172,"words":[{"word":"is","start":5.2,"end":5.52,"confidence":0.44995117,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.005309990141540766},{"word":"is","start":5.52,"end":5.7599998,"confidence":0.86279297,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.004508590325713158},{"word":"there","start":5.7599998,"end":5.84,"confidence":0.4543457,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.001904057338833809},{"word":"a","start":5.84,"end":5.92,"confidence":0.25317383,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.00902995467185974},{"word":"hotel","start":5.92,"end":6.24,"confidence":0.53515625,"punctuated_word":"hotel","sentiment":"neutral","sentiment_score":0.006282171234488487},{"word":"in","start":6.24,"end":6.3999996,"confidence":0.99316406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.00007319450378417969},{"word":"australia","start":6.3999996,"end":6.7999997,"confidence":0.9941406,"punctuated_word":"Australia","sentiment":"neutral","sentiment_score":0.02014467865228653},{"word":"as","start":6.7999997,"end":6.96,"confidence":0.9951172,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.0033088121563196182},{"word":"well","start":6.96,"end":7.2,"confidence":0.8017578,"punctuated_word":"well?","sentiment":"neutral","sentiment_score":0.008320994675159454},{"word":"or","start":7.2,"end":7.7,"confidence":0.9980469,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.00201303418725729},{"word":"if","start":7.7599998,"end":7.9199996,"confidence":0.9091797,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.001341791357845068},{"word":"i","start":7.9199996,"end":8.08,"confidence":0.9838867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.007538263686001301},{"word":"wanna","start":8.08,"end":8.32,"confidence":0.73339844,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.010951913893222809},{"word":"speak","start":8.32,"end":8.639999,"confidence":0.99902344,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.006356155499815941},{"word":"regarding","start":8.639999,"end":9.12,"confidence":0.99902344,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.01306450366973877},{"word":"indian","start":9.12,"end":9.5199995,"confidence":0.9951172,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":0.010529479011893272},{"word":"number","start":9.5199995,"end":9.84,"confidence":0.98706055,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.01132273767143488},{"word":"i","start":9.84,"end":9.92,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.022392719984054565},{"word":"can","start":9.92,"end":10.16,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.020556960254907608},{"word":"speak","start":10.16,"end":10.32,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.03267430514097214},{"word":"to","start":10.32,"end":10.559999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.033073101192712784},{"word":"you","start":10.559999,"end":10.8,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.033033981919288635},{"word":"here","start":10.8,"end":11.3,"confidence":0.9448242,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.020380426198244095},{"word":"alright","start":26.846874,"end":27.246874,"confidence":0.9736328,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1045939326286316},{"word":"thank","start":27.246874,"end":27.486874,"confidence":0.9941406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3748685121536255},{"word":"you","start":27.486874,"end":27.806873,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.24112018942832947},{"word":"bye","start":27.806873,"end":28.306873,"confidence":0.99853516,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2125968188047409},{"word":"you","start":30.366875,"end":30.526875,"confidence":0.9951172,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.21546214818954468},{"word":"too","start":30.526875,"end":30.766874,"confidence":0.99853516,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.1626945436000824},{"word":"bye","start":30.766874,"end":31.006874,"confidence":0.9980469,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.11294533312320708},{"word":"bye","start":31.006874,"end":31.506874,"confidence":0.9970703,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.07594937831163406}],"paragraphs":{"transcript":"\nIs is there a hotel in Australia as well? Or if I wanna speak regarding Indian number, I can speak to you here. Alright. Thank you. Bye.\n\nYou too. Bye bye.","paragraphs":[{"sentences":[{"text":"Is is there a hotel in Australia as well?","start":5.2,"end":7.2,"sentiment":"neutral","sentiment_score":0.006542493744442861},{"text":"Or if I wanna speak regarding Indian number, I can speak to you here.","start":7.2,"end":11.3,"sentiment":"neutral","sentiment_score":0.016087812404813513},{"text":"Alright.","start":26.846874,"end":27.246874,"sentiment":"neutral","sentiment_score":0.1045939326286316},{"text":"Thank you.","start":27.246874,"end":27.806873,"sentiment":"neutral","sentiment_score":0.3079943507909775},{"text":"Bye.","start":27.806873,"end":28.306873,"sentiment":"neutral","sentiment_score":0.2125968188047409}],"sentiment":"neutral","sentiment_score":0.04508486186602601,"num_words":27,"start":5.2,"end":28.306873},{"sentences":[{"text":"You too.","start":30.366875,"end":30.766874,"sentiment":"neutral","sentiment_score":0.18907834589481354},{"text":"Bye bye.","start":30.766874,"end":31.506874,"sentiment":"neutral","sentiment_score":0.09444735571742058}],"sentiment":"neutral","sentiment_score":0.14176285080611706,"num_words":4,"start":30.366875,"end":31.506874}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your Tel accounts. How may I help you today?\n\nChannel 1: Is is there a hotel in Australia as well? Or if I wanna speak regarding Indian number, I can speak to you here.\n\nChannel 0: Oh, we're a separate company. If you're referring to your Indian phone number, you have to contact Airtel India, your local network. We don't support any other phone number asides with Australian phone number.\n\nChannel 1: Alright. Thank you. Bye.\n\nChannel 0: You're welcome. Have a good one. Bye.\n\nChannel 1: You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.39999998,"sentiment":"positive","sentiment_score":0.41094422340393066},{"text":"Thank you so much for calling your Tel accounts.","start":0.39999998,"end":2.6599998,"sentiment":"positive","sentiment_score":0.6906298332744174},{"text":"How may I help you today?","start":3.04,"end":4.42,"sentiment":"positive","sentiment_score":0.5271206100781759}],"sentiment":"positive","sentiment_score":0.6118335239589214,"channel":0,"num_words":16,"start":0.24,"end":4.42},{"sentences":[{"text":"Is is there a hotel in Australia as well?","start":5.2,"end":7.2,"sentiment":"neutral","sentiment_score":0.006542493744442861},{"text":"Or if I wanna speak regarding Indian number, I can speak to you here.","start":7.2,"end":11.3,"sentiment":"neutral","sentiment_score":0.016087812404813513}],"sentiment":"neutral","sentiment_score":0.012352687711624996,"channel":1,"num_words":23,"start":5.2,"end":11.3},{"sentences":[{"text":"Oh, we're a separate company.","start":12.0,"end":13.94,"sentiment":"neutral","sentiment_score":-0.09762335121631623},{"text":"If you're referring to your Indian phone number, you have to contact Airtel India, your local network.","start":14.625,"end":21.125,"sentiment":"neutral","sentiment_score":-0.11249232029213625},{"text":"We don't support any other phone number asides with Australian phone number.","start":21.896936,"end":26.476936,"sentiment":"neutral","sentiment_score":-0.282224307457606}],"sentiment":"neutral","sentiment_score":-0.17021111442762263,"channel":0,"num_words":34,"start":12.0,"end":26.476936},{"sentences":[{"text":"Alright.","start":26.846874,"end":27.246874,"sentiment":"neutral","sentiment_score":0.1045939326286316},{"text":"Thank you.","start":27.246874,"end":27.806873,"sentiment":"neutral","sentiment_score":0.3079943507909775},{"text":"Bye.","start":27.806873,"end":28.306873,"sentiment":"neutral","sentiment_score":0.2125968188047409}],"sentiment":"neutral","sentiment_score":0.23329486325383186,"channel":1,"num_words":4,"start":26.846874,"end":28.306873},{"sentences":[{"text":"You're welcome.","start":28.296936,"end":29.116936,"sentiment":"positive","sentiment_score":0.49533018469810486},{"text":"Have a good one.","start":29.176937,"end":30.056936,"sentiment":"positive","sentiment_score":0.5954327136278152},{"text":"Bye.","start":30.056936,"end":30.556936,"sentiment":"neutral","sentiment_score":0.22150012850761416}],"sentiment":"positive","sentiment_score":0.5134130503450122,"channel":0,"num_words":7,"start":28.296936,"end":30.556936},{"sentences":[{"text":"You too.","start":30.366875,"end":30.766874,"sentiment":"neutral","sentiment_score":0.18907834589481354},{"text":"Bye bye.","start":30.766874,"end":31.506874,"sentiment":"neutral","sentiment_score":0.09444735571742058}],"sentiment":"neutral","sentiment_score":0.14176285080611706,"channel":1,"num_words":4,"start":30.366875,"end":31.506874}]},"summary":{"result":"success","short":"The customer called Tel accounts and was directed to press one for Australian phone numbers. The agent informed the customer that they do not support Australian phone numbers and to contact Airtel India for their local network. The call ended with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"Thank you so much for calling your Tel accounts. How may I help you today?","start_word":1,"end_word":15,"intents":[{"intent":"Provide assistance","confidence_score":0.010207501}]},{"text":"Or if I wanna speak regarding Indian number, I can speak to you here.","start_word":25,"end_word":38,"intents":[{"intent":"Speak to indian phone number","confidence_score":0.013434455}]},{"text":"We don't support any other phone number asides with Australian phone number. Alright. Thank you.","start_word":61,"end_word":75,"intents":[{"intent":"Support other phone number","confidence_score":0.10115309}]},{"text":"Bye. You're welcome. Have a good one. Bye. You too. Bye bye.","start_word":76,"end_word":87,"intents":[{"intent":"End conversation","confidence_score":0.83986706}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your Tel accounts. How may I help you today?","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.5943335294723511},{"text":"Is is there a hotel in Australia as well? Or if I wanna speak regarding Indian number, I can speak to you here. Oh, we're a separate company. If you're referring to your Indian phone number, you have to contact Airtel India, your local network. We don't support any other phone number asides with Australian phone number. Alright. Thank you. Bye.","start_word":16,"end_word":76,"sentiment":"neutral","sentiment_score":-0.0654640942811966},{"text":"You're welcome. Have a good one.","start_word":77,"end_word":82,"sentiment":"positive","sentiment_score":0.5404720306396484},{"text":"Bye. You too. Bye bye.","start_word":83,"end_word":87,"sentiment":"neutral","sentiment_score":0.15801848471164703}],"average":{"sentiment":"neutral","sentiment_score":0.1011494416456956}}}}