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The agent informs the customer that Centaur Software was recognized as the most popular practice management system by an ADA survey and that they are unable to answer the call. The agent then prompts the customer to leave a message after the tone."},"intents":{"segments":[{"text":"While I try to connect you. Thank you for calling Centaur Software, Australia's leaders in practice management solutions, including the renowned dental for windows practice management software.","start_word":1,"end_word":27,"intents":[{"intent":"Connect","confidence_score":0.24055368}]},{"text":"At the tone, please record your message. When you've finished recording, you may hang up or press the pound key.","start_word":89,"end_word":108,"intents":[{"intent":"Record message","confidence_score":0.3104631}]}]},"sentiments":{"segments":[{"text":"While I try to connect you.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.034952353686094284},{"text":"Thank you for calling Centaur Software, Australia's leaders in practice management solutions, including the renowned dental for windows practice management software. We appreciate your patience for just a moment while we attend to other calls.","start_word":6,"end_word":40,"sentiment":"positive","sentiment_score":0.4381324350833893},{"text":"Did you know that dental for windows was recognized by an ADA survey of members as Australia's most popular practice management system?","start_word":41,"end_word":62,"sentiment":"neutral","sentiment_score":0.2682368755340576},{"text":"If you would like more info Your call has been forwarded to the voice mail for Louie Sinosa. No one is available to take your call.","start_word":63,"end_word":88,"sentiment":"negative","sentiment_score":-0.4175865054130554},{"text":"At the tone, please record your message. When you've finished recording, you may hang up or press the pound key.","start_word":89,"end_word":108,"sentiment":"neutral","sentiment_score":-0.1601862758398056}],"average":{"sentiment":"neutral","sentiment_score":0.06398115296294724}}}}