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to LDK Seniors Living. So we may direct you further, please select one of the following prompts. If you would like to discuss any general information regarding sales or have a business inquiry, please select option 1. If you would like to speak with one of our communities, please press option 2. And if you would like to speak with our team regarding an event registration, please press option 3.\n\nIf you would like to speak with our team at Greenway Views, please press option 1. If you would like to speak with our team at the landings, please press option 2. If you would like to speak with our team at Amberfield, please press option 3. And for all inquiries regarding our future location, the Bay Brook in Brighton, Queensland, please press option 9. Welcome to LDK Singers Living.\n\nYou're speaking with Tamara. How can I help? Let me have a look. Okay. I'll give you his oh, I can put you through directly.\n\nI will give you his mobile number, though, just in case it doesn't connect or it doesn't go through. So his number is 0427 194 552. But I'll just transfer you through now. Won't be a second. Sorry.\n\nThat's okay. Thanks. Hello? Thank you. Yes.\n\nSpeaking.","paragraphs":[{"sentences":[{"text":"Welcome to LDK Seniors Living.","start":1.76,"end":4.5,"sentiment":"neutral","sentiment_score":0.23412963449954988},{"text":"So we may direct you further, please select one of the following prompts.","start":4.96,"end":9.139999,"sentiment":"neutral","sentiment_score":0.13806848342602068},{"text":"If you would like to discuss any general information regarding sales or have a business inquiry, please select option 1.","start":9.76,"end":17.285,"sentiment":"neutral","sentiment_score":0.05815498754382133},{"text":"If you would like to speak with one of our communities, please press option 2.","start":17.904999,"end":22.005,"sentiment":"neutral","sentiment_score":0.035292005787293114},{"text":"And if you would like to speak with our team regarding an event registration, please press option 3.","start":22.224998,"end":27.925,"sentiment":"neutral","sentiment_score":0.03354364467991723}],"sentiment":"neutral","sentiment_score":0.07410991406986411,"num_words":71,"start":1.76,"end":27.925},{"sentences":[{"text":"If you would like to speak with our team at Greenway Views, please press option 1.","start":31.300001,"end":36.28,"sentiment":"neutral","sentiment_score":0.02599221537820995},{"text":"If you would like to speak with our team at the landings, please press option 2.","start":36.74,"end":41.32,"sentiment":"neutral","sentiment_score":0.017790790821891278},{"text":"If you would like to speak with our team at Amberfield, please press option 3.","start":42.095,"end":46.595,"sentiment":"neutral","sentiment_score":0.022756496941049895},{"text":"And for all inquiries regarding our future location, the Bay Brook in Brighton, Queensland, please press option 9.","start":46.975,"end":54.195,"sentiment":"neutral","sentiment_score":0.031483746237225003},{"text":"Welcome to LDK Singers Living.","start":67.865005,"end":69.945,"sentiment":"neutral","sentiment_score":0.12397436797618866}],"sentiment":"neutral","sentiment_score":0.031835068935262306,"num_words":70,"start":31.300001,"end":69.945},{"sentences":[{"text":"You're speaking with Tamara.","start":69.945,"end":71.245,"sentiment":"neutral","sentiment_score":0.11867557652294636},{"text":"How can I help?","start":71.305,"end":72.285,"sentiment":"neutral","sentiment_score":0.158229049295187},{"text":"Let me have a look.","start":79.145004,"end":80.605,"sentiment":"neutral","sentiment_score":0.07242561727762223},{"text":"Okay.","start":89.6,"end":90.0,"sentiment":"neutral","sentiment_score":0.036358848214149475},{"text":"I'll give you his oh, I can put you through directly.","start":90.0,"end":95.380005,"sentiment":"neutral","sentiment_score":0.027245082130486317}],"sentiment":"neutral","sentiment_score":0.07223205365240574,"num_words":25,"start":69.945,"end":95.380005},{"sentences":[{"text":"I will give you his mobile number, though, just in case it doesn't connect or it doesn't go through.","start":95.675,"end":100.975,"sentiment":"neutral","sentiment_score":-0.014231661187582895},{"text":"So his number is 0427 194 552.","start":103.035,"end":114.5,"sentiment":"neutral","sentiment_score":-0.002531046380421945},{"text":"But I'll just transfer you through now.","start":117.84,"end":120.58,"sentiment":"neutral","sentiment_score":-0.05079093788351331},{"text":"Won't be a second.","start":121.04,"end":122.27,"sentiment":"neutral","sentiment_score":-0.19281339272856712},{"text":"Sorry.","start":125.415,"end":125.915,"sentiment":"neutral","sentiment_score":-0.09618205577135086}],"sentiment":"neutral","sentiment_score":-0.039765554713085294,"num_words":38,"start":95.675,"end":125.915},{"sentences":[{"text":"That's okay.","start":129.495,"end":130.215,"sentiment":"neutral","sentiment_score":0.1781202256679535},{"text":"Thanks.","start":130.215,"end":130.715,"sentiment":"neutral","sentiment_score":0.19722160696983335},{"text":"Hello?","start":163.83,"end":164.33,"sentiment":"neutral","sentiment_score":0.0674993097782135},{"text":"Thank you.","start":168.23001,"end":169.05,"sentiment":"neutral","sentiment_score":0.2186274155974388},{"text":"Yes.","start":170.47,"end":170.87001,"sentiment":"neutral","sentiment_score":0.1345973014831543}],"sentiment":"neutral","sentiment_score":0.17040192868028367,"num_words":7,"start":129.495,"end":170.87001},{"sentences":[{"text":"Speaking.","start":170.87001,"end":171.37001,"sentiment":"neutral","sentiment_score":0.14960214495658877}],"sentiment":"neutral","sentiment_score":0.14960214495658877,"num_words":1,"start":170.87001,"end":171.37001}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to LDK Seniors Living. So we may direct you further, please select one of the following prompts. If you would like to discuss any general information regarding sales or have a business inquiry, please select option 1. If you would like to speak with one of our communities, please press option 2. And if you would like to speak with our team regarding an event registration, please press option 3.\n\nIf you would like to speak with our team at Greenway Views, please press option 1. If you would like to speak with our team at the landings, please press option 2. If you would like to speak with our team at Amberfield, please press option 3. And for all inquiries regarding our future location, the Bay Brook in Brighton, Queensland, please press option 9. Welcome to LDK Singers Living.\n\nYou're speaking with Tamara. How can I help?\n\nChannel 0: Yes, Tamara. Good afternoon. I'm looking for Regis Guram.\n\nChannel 1: Let me have a look. Okay. I'll give you his oh, I can put you through directly. I will give you his mobile number, though, just in case it doesn't connect or\n\nChannel 0: Okay.\n\nChannel 1: it doesn't go through.\n\nChannel 0: Okay.\n\nChannel 1: So his number is 0427\n\nChannel 0: Mhmm.\n\nChannel 1: 194\n\nChannel 0: Mhmm.\n\nChannel 1: 552.\n\nChannel 0: Mhmm.\n\nChannel 1: But I'll just transfer you through now. Won't be a second. Sorry.\n\nChannel 0: Okay. Thank you.\n\nChannel 1: That's okay. Thanks. Hello?\n\nChannel 0: Yes. Hello? Hi. Good afternoon,\n\nChannel 1: Thank\n\nChannel 0: Rogesh.\n\nChannel 1: you. Yes. Speaking.\n\nChannel 0: Yeah. Good day to you, Rogesh. My name is Mary calling from Vigilance AI. I hope you're doing well. I'll make it quick, Rogesh.\n\nWe are a cyber","paragraphs":[{"sentences":[{"text":"Welcome to LDK Seniors Living.","start":1.76,"end":4.5,"sentiment":"neutral","sentiment_score":0.23412963449954988},{"text":"So we may direct you further, please select one of the following prompts.","start":4.96,"end":9.139999,"sentiment":"neutral","sentiment_score":0.13806848342602068},{"text":"If you would like to discuss any general information regarding sales or have a business inquiry, please select option 1.","start":9.76,"end":17.285,"sentiment":"neutral","sentiment_score":0.05815498754382133},{"text":"If you would like to speak with one of our communities, please press option 2.","start":17.904999,"end":22.005,"sentiment":"neutral","sentiment_score":0.035292005787293114},{"text":"And if you would like to speak with our team regarding an event registration, please press option 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to LDK Singers Living.","start":67.865005,"end":69.945,"sentiment":"neutral","sentiment_score":0.12397436797618866}],"sentiment":"neutral","sentiment_score":0.031835068935262306,"channel":1,"num_words":70,"start":31.300001,"end":69.945},{"sentences":[{"text":"You're speaking with Tamara.","start":69.945,"end":71.245,"sentiment":"neutral","sentiment_score":0.11867557652294636},{"text":"How can I help?","start":71.305,"end":72.285,"sentiment":"neutral","sentiment_score":0.158229049295187}],"sentiment":"neutral","sentiment_score":0.13845231290906668,"channel":1,"num_words":8,"start":69.945,"end":72.285},{"sentences":[{"text":"Yes, Tamara.","start":73.225,"end":74.104996,"sentiment":"neutral","sentiment_score":0.08452335000038147},{"text":"Good afternoon.","start":74.104996,"end":74.825,"sentiment":"neutral","sentiment_score":0.2514691725373268},{"text":"I'm looking for Regis 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I'll just transfer you through now.","start":117.84,"end":120.58,"sentiment":"neutral","sentiment_score":-0.05079093788351331},{"text":"Won't be a second.","start":121.04,"end":122.27,"sentiment":"neutral","sentiment_score":-0.19281339272856712},{"text":"Sorry.","start":125.415,"end":125.915,"sentiment":"neutral","sentiment_score":-0.09618205577135086}],"sentiment":"neutral","sentiment_score":-0.10191434932251771,"channel":1,"num_words":12,"start":117.84,"end":125.915},{"sentences":[{"text":"Okay.","start":127.585,"end":127.905,"sentiment":"neutral","sentiment_score":0.02630212903022766},{"text":"Thank you.","start":127.905,"end":128.805,"sentiment":"neutral","sentiment_score":0.16070134192705154}],"sentiment":"neutral","sentiment_score":0.11590160429477692,"channel":0,"num_words":3,"start":127.585,"end":128.805},{"sentences":[{"text":"That's okay.","start":129.495,"end":130.215,"sentiment":"neutral","sentiment_score":0.1781202256679535},{"text":"Thanks.","start":130.215,"end":130.715,"sentiment":"neutral","sentiment_score":0.19722160696983335},{"text":"Hello?","start":163.83,"end":164.33,"sentiment":"neutral","sentiment_score":0.0674993097782135}],"sentiment":"neutral","sentiment_score":0.15524034202098846,"channel":1,"num_words":4,"start":129.495,"end":164.33},{"sentences":[{"text":"Yes.","start":166.175,"end":166.495,"sentiment":"neutral","sentiment_score":0.054415345191955566},{"text":"Hello?","start":166.495,"end":166.995,"sentiment":"neutral","sentiment_score":0.0482465997338295},{"text":"Hi.","start":167.43001,"end":167.67,"sentiment":"neutral","sentiment_score":0.12049397826194765},{"text":"Good afternoon,","start":167.67,"end":168.41,"sentiment":"neutral","sentiment_score":0.21904022991657257}],"sentiment":"neutral","sentiment_score":0.13224727660417557,"channel":0,"num_words":5,"start":166.175,"end":168.41},{"sentences":[{"text":"Thank","start":168.23001,"end":168.55,"sentiment":"neutral","sentiment_score":0.23405158519744873}],"sentiment":"neutral","sentiment_score":0.23405158519744873,"channel":1,"num_words":1,"start":168.23001,"end":168.55},{"sentences":[{"text":"Rogesh.","start":168.47,"end":168.97,"sentiment":"neutral","sentiment_score":0.25212568044662476}],"sentiment":"neutral","sentiment_score":0.25212568044662476,"channel":0,"num_words":1,"start":168.47,"end":168.97},{"sentences":[{"text":"you.","start":168.55,"end":169.05,"sentiment":"neutral","sentiment_score":0.2032032459974289},{"text":"Yes.","start":170.47,"end":170.87001,"sentiment":"neutral","sentiment_score":0.1345973014831543},{"text":"Speaking.","start":170.87001,"end":171.37001,"sentiment":"neutral","sentiment_score":0.14960214495658877}],"sentiment":"neutral","sentiment_score":0.16246756414572397,"channel":1,"num_words":3,"start":168.55,"end":171.37001},{"sentences":[{"text":"Yeah.","start":171.59,"end":172.09,"sentiment":"neutral","sentiment_score":0.2712976336479187},{"text":"Good day to you, Rogesh.","start":172.15001,"end":173.29001,"sentiment":"positive","sentiment_score":0.4304026782512665},{"text":"My name is Mary calling from Vigilance AI.","start":173.83,"end":177.59,"sentiment":"neutral","sentiment_score":0.3171844072639942},{"text":"I hope you're doing well.","start":177.59,"end":178.97,"sentiment":"positive","sentiment_score":0.5397404313087464},{"text":"I'll make it quick, Rogesh.","start":179.99,"end":181.13,"sentiment":"neutral","sentiment_score":0.19942353963851928}],"sentiment":"positive","sentiment_score":0.36069192240635556,"channel":0,"num_words":24,"start":171.59,"end":181.13},{"sentences":[{"text":"We are a cyber","start":181.35,"end":182.73,"sentiment":"neutral","sentiment_score":-0.03720111446455121}],"sentiment":"neutral","sentiment_score":-0.03720111446455121,"channel":0,"num_words":4,"start":181.35,"end":182.73}]},"summary":{"result":"success","short":"The customer is given options to direct their call to different departments at L factories. They can press different numbers for different inquiries, such as general information or speaking with communities. The customer is then transferred to Regis Guram, and he provides his mobile number and transfers them to his company, stabilizing themselves as a cyber security company."},"intents":{"segments":[{"text":"I'm looking for Regis Guram. Let me have a look.","start_word":153,"end_word":162,"intents":[{"intent":"Speak with ris guram","confidence_score":0.048732806},{"intent":"Transfer call to ris guram","confidence_score":0.26258236}]},{"text":"I'm looking for Regis Guram. Let me have a look. Okay. I'll give you his oh, I can put you through directly. I will give you his mobile number, though, just in case it doesn't connect or Okay.","start_word":153,"end_word":190,"intents":[{"intent":"Provide ris guram's contact information","confidence_score":0.030590635}]}]},"sentiments":{"segments":[{"text":"Welcome to LDK Seniors Living. So we may direct you further, please select one of the following prompts. If you would like to discuss any general information regarding sales or have a business inquiry, please select option 1. If you would like to speak with one of our communities, please press option 2. And if you would like to speak with our team regarding an event registration, please press option 3. If you would like to speak with our team at Greenway Views, please press option 1. If you would like to speak with our team at the landings, please press option 2. If you would like to speak with our team at Amberfield, please press option 3. And for all inquiries regarding our future location, the Bay Brook in Brighton, Queensland, please press option 9. Welcome to LDK Singers Living. You're speaking with Tamara. How can I help? Yes, Tamara. Good afternoon. I'm looking for Regis Guram. Let me have a look. Okay. I'll give you his oh, I can put you through directly. I will give you his mobile number, though, just in case it doesn't connect or Okay. it doesn't go through. Okay. So his number is 0427 Mhmm. 194 Mhmm. 552. Mhmm. But I'll just transfer you through now. Won't be a second. Sorry. Okay. Thank you. That's okay. Thanks. Hello? Yes. Hello? Hi. Good afternoon, Thank Rogesh. you. Yes. Speaking. Yeah.","start_word":0,"end_word":235,"sentiment":"neutral","sentiment_score":0.05171091482043266},{"text":"Good day to you, Rogesh.","start_word":236,"end_word":240,"sentiment":"positive","sentiment_score":0.4103881120681762},{"text":"My name is Mary calling from Vigilance AI.","start_word":241,"end_word":248,"sentiment":"neutral","sentiment_score":0.3224917948246002},{"text":"I hope you're doing well.","start_word":249,"end_word":253,"sentiment":"positive","sentiment_score":0.5318056344985962},{"text":"I'll make it quick, Rogesh. We are a cyber","start_word":254,"end_word":262,"sentiment":"neutral","sentiment_score":0.11788717657327652}],"average":{"sentiment":"neutral","sentiment_score":0.0811704944236209}}}}