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I will Tech Rep will be the one who will send you those details. Okay? Okay. That's perfect. Just ensure you settle this amount so we could avoid delay in sending your free router. Thank you so much, Ike. 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Good afternoon. This is Airtel accounts. Am I speaking to Saikalu? Yeah.\n\nDid I pronounce your name correctly? What is the correct pronunciation of your name? Saike or Ceike? Saike. Okay.\n\nThat's a wonderful name. Saike, We received your activation order, so our providing and technical team is activating your services now. And I could see in here that what you have paid is the service upfront payment and con connection fee of $20 for six month contract. So you haven't included your delivery charge for the free router. So our accounts has sent you the email right now.\n\nKindly check if you got it. Yeah. Alright. So we we sent the email, including the invoice for the $20 delivery charge. We kindly request you settle the amount.\n\nThat way, we could arrange the dispatch of your item to our provisioning. Okay? And if there is a instruction there, like, what you did through the website. You can process the payment. 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What? Oh, just the commit size is okay. Okay. Okay. Howard Shacks. Beaver Shacks. Yes. Yes. Okay. Okay. 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What? Oh, just the commit size is okay. Okay. Okay.\n\nHoward Shacks. Beaver Shacks. Yes. Yes. Okay.\n\nOkay. 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Good afternoon. This is Airtel accounts. Am I speaking to Saikalu?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Did I pronounce your name correctly?\n\nChannel 1: What?\n\nChannel 0: What is the correct pronunciation of your name? Saike or Ceike?\n\nChannel 1: Oh, just the commit size is okay.\n\nChannel 0: Saike. Okay. That's a wonderful name. Saike, We received your activation order, so our providing and technical team is activating your services now. And I could see in here that what you have paid is the service upfront payment and con connection fee of $20 for six month contract.\n\nSo you haven't included your delivery charge for the free router. So our accounts has sent you the email right now. Kindly check if you got it.\n\nChannel 1: Okay. Okay. Howard Shacks.\n\nChannel 0: Yeah. 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The representative informs him that his activation order is complete and that his service upfront payment is $20, including a delivery charge. The representative also explains that the customer's payment was not included in his delivery charge and requests him to settle the amount so that his free router can be sent. The representative assures the customer that Tech Rep will send him the instructions and that he can process the payment."},"intents":{"segments":[{"text":"Did I pronounce your name correctly? What?","start_word":14,"end_word":20,"intents":[{"intent":"Confirm name pronunciation","confidence_score":0.10515754}]},{"text":"So our accounts has sent you the email right now. Kindly check if you got it. Okay. Okay.","start_word":99,"end_word":116,"intents":[{"intent":"Check email","confidence_score":0.019735415},{"intent":"Check email","confidence_score":0.004064903}]},{"text":"We kindly request you settle the amount. 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