{"metadata":{"transaction_key":"deprecated","request_id":"d481fd24-2e85-46e6-bad3-ec2635c82f9e","sha256":"15b7cec4a19170581d6c13f5295218b6d8643fa6155b6897ce8ea0a5e77c518d","created":"2026-03-29T22:16:21.195Z","duration":383.97595,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":989,"output_tokens":64},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1122,"output_tokens":1125},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1122,"output_tokens":100}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Maureen from Erdo tech support. How can I assist you today? Can I see may I know the issue? Mhmm. Okay. I see. So I'm speaking with Stephen Miles. Right? Okay. I see. So, actually, we're still facing the issue regarding the KU IP location that there are some website and TV streaming channels that customers unable to access to, and we're still fixing this issue. Actually, we do not have a resubmitted time of restoration for this one yet. Yeah. Yeah. Actually, we didn't expect this issue also to be to be experienced for a long period of time. The cause of this is because there's a database mismatch about the IP addresses. That's why you're getting an incorrect IP instead of Australian located IP. Mhmm. Mhmm. Yeah. Our back end team and engineering team advised us before that this is all resolved, but we're still receiving complaints regarding the that some website and TV streaming is they're still getting an American content instead of Australian content. So I think there's mistake or wrong about the thing that they did. So the issue still haven't fixed yet properly. Yeah. I'm really yeah. I'm really sorry. I understand your frustration. But, actually, our back end team and engineering team is still fixing it. And I don't want to give you an estimated time for this yet because we're not sure. But they said that they're expecting it to be okay within the next two weeks. Yeah. Yeah. I mean yeah. I understand. And with respect of whatever you decide to do with your account with us. Yes. Hello. Actually, we don't have idea also. They're just advising us for an update, and they're still saying that they I'm investigating the agent fixing it. Mhmm. Yeah. Once once this is over, so we'll promise you to give a compensation or, like, a refund for the days that you do not have an Internet. Ma'am, I'm really sorry for this inconvenience. K. Thank you. Bye.","confidence":0.9943914,"words":[{"word":"hello","start":1.4399999,"end":1.92,"confidence":0.99070895,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.09281444549560548},{"word":"good","start":1.92,"end":2.1599998,"confidence":0.99940205,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3389960527420044},{"word":"morning","start":2.1599998,"end":2.56,"confidence":0.9995794,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.28692299127578735},{"word":"this","start":2.56,"end":2.8,"confidence":0.9996722,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.21265098452568057},{"word":"is","start":2.8,"end":3.04,"confidence":0.99624676,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2354755401611328},{"word":"maureen","start":3.04,"end":3.54,"confidence":0.6715648,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.30454444885253906},{"word":"from","start":3.6799998,"end":4.08,"confidence":0.99222845,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.26126229763031006},{"word":"erdo","start":4.08,"end":4.56,"confidence":0.50361454,"punctuated_word":"Erdo","sentiment":"neutral","sentiment_score":0.21392464637756348},{"word":"tech","start":4.56,"end":4.7999997,"confidence":0.92972344,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.2727065682411194},{"word":"support","start":4.7999997,"end":5.2,"confidence":0.99982584,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.2684272527694702},{"word":"how","start":5.2,"end":5.44,"confidence":0.9998246,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3476010859012604},{"word":"can","start":5.44,"end":5.6,"confidence":0.99985564,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.3766774833202362},{"word":"i","start":5.6,"end":5.68,"confidence":0.99489105,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.32871532440185547},{"word":"assist","start":5.68,"end":6.0,"confidence":0.9999453,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.3006494343280792},{"word":"you","start":6.0,"end":6.16,"confidence":0.9993228,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.29964327812194824},{"word":"today","start":6.16,"end":6.66,"confidence":0.99961376,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.2351227700710297},{"word":"can","start":23.095001,"end":23.335,"confidence":0.5100175,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.003721732646226883},{"word":"i","start":23.335,"end":23.494999,"confidence":0.97187096,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.015050433576107023},{"word":"see","start":23.494999,"end":23.654999,"confidence":0.991727,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.007844202220439911},{"word":"may","start":23.975,"end":24.135,"confidence":0.97645,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.01444360613822937},{"word":"i","start":24.135,"end":24.215,"confidence":0.99666995,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.011143479496240616},{"word":"know","start":24.215,"end":24.455,"confidence":0.9996809,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.004658296704292297},{"word":"the","start":24.455,"end":24.855,"confidence":0.9992754,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04116063937544823},{"word":"issue","start":24.855,"end":25.355,"confidence":0.9992238,"punctuated_word":"issue?","sentiment":"neutral","sentiment_score":-0.01489471271634102},{"word":"mhmm","start":54.905003,"end":55.405003,"confidence":0.9311506,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.17885887622833252},{"word":"okay","start":66.95,"end":67.27,"confidence":0.831208,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03194736689329147},{"word":"i","start":67.27,"end":67.43,"confidence":0.9778065,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01662907376885414},{"word":"see","start":67.43,"end":67.909996,"confidence":0.99920285,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.016498591750860214},{"word":"so","start":67.909996,"end":68.409996,"confidence":0.9949478,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.008250698447227478},{"word":"i'm","start":70.07,"end":70.549995,"confidence":0.9656247,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.005405040457844734},{"word":"speaking","start":70.549995,"end":70.95,"confidence":0.87347215,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.019265860319137573},{"word":"with","start":70.95,"end":71.27,"confidence":0.9994904,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.010024921968579292},{"word":"stephen","start":71.27,"end":71.67,"confidence":0.6498847,"punctuated_word":"Stephen","sentiment":"neutral","sentiment_score":0.016533631831407547},{"word":"miles","start":71.67,"end":72.07,"confidence":0.945213,"punctuated_word":"Miles.","sentiment":"neutral","sentiment_score":0.02264150977134705},{"word":"right","start":72.07,"end":72.57,"confidence":0.9987271,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.023973040282726288},{"word":"okay","start":79.265,"end":79.585,"confidence":0.89571977,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.005203457549214363},{"word":"i","start":79.585,"end":79.665,"confidence":0.9576334,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.015607904642820358},{"word":"see","start":79.665,"end":80.165,"confidence":0.9995206,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.01352391578257084},{"word":"so","start":80.225,"end":80.725,"confidence":0.9063182,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.0676756501197815},{"word":"actually","start":81.105,"end":81.605,"confidence":0.919009,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.11372534185647964},{"word":"we're","start":82.625,"end":82.865005,"confidence":0.97585064,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.1689474880695343},{"word":"still","start":82.865005,"end":83.185,"confidence":0.99985445,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.2133283019065857},{"word":"facing","start":83.185,"end":83.685,"confidence":0.99917513,"punctuated_word":"facing","sentiment":"neutral","sentiment_score":-0.23017551004886627},{"word":"the","start":83.745,"end":84.245,"confidence":0.9993456,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20076972246170044},{"word":"issue","start":84.465004,"end":84.945,"confidence":0.999863,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.1947655975818634},{"word":"regarding","start":84.945,"end":85.445,"confidence":0.9998481,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.1822616308927536},{"word":"the","start":85.505005,"end":85.825005,"confidence":0.9986457,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22093872725963593},{"word":"ku","start":85.825005,"end":86.145004,"confidence":0.59071755,"punctuated_word":"KU","sentiment":"neutral","sentiment_score":-0.1906193494796753},{"word":"ip","start":86.145004,"end":86.625,"confidence":0.94577384,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.1204332560300827},{"word":"location","start":86.625,"end":87.125,"confidence":0.9966936,"punctuated_word":"location","sentiment":"neutral","sentiment_score":-0.1910930573940277},{"word":"that","start":88.86,"end":89.100006,"confidence":0.8359758,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.15935559570789337},{"word":"there","start":89.100006,"end":89.420006,"confidence":0.97246695,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.2297959327697754},{"word":"are","start":89.420006,"end":89.66,"confidence":0.9994929,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.262855589389801},{"word":"some","start":89.66,"end":90.16,"confidence":0.9997147,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.2650969922542572},{"word":"website","start":90.3,"end":90.8,"confidence":0.92678326,"punctuated_word":"website","sentiment":"neutral","sentiment_score":-0.2470610737800598},{"word":"and","start":91.100006,"end":91.340004,"confidence":0.9989919,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.29103732109069824},{"word":"tv","start":91.340004,"end":91.740005,"confidence":0.99847084,"punctuated_word":"TV","sentiment":"neutral","sentiment_score":-0.27037563920021057},{"word":"streaming","start":91.740005,"end":92.240005,"confidence":0.9982383,"punctuated_word":"streaming","sentiment":"neutral","sentiment_score":-0.24504750967025757},{"word":"channels","start":93.26,"end":93.76,"confidence":0.9930647,"punctuated_word":"channels","sentiment":"negative","sentiment_score":-0.3487057685852051},{"word":"that","start":93.82001,"end":94.14001,"confidence":0.99968433,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2677305340766907},{"word":"customers","start":94.14001,"end":94.64001,"confidence":0.9384722,"punctuated_word":"customers","sentiment":"neutral","sentiment_score":-0.31692248582839966},{"word":"unable","start":95.420006,"end":95.82001,"confidence":0.52507067,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.3562690019607544},{"word":"to","start":95.82001,"end":96.060005,"confidence":0.9967722,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2942623496055603},{"word":"access","start":96.060005,"end":96.54,"confidence":0.99979883,"punctuated_word":"access","sentiment":"negative","sentiment_score":-0.3642384707927704},{"word":"to","start":96.54,"end":97.04,"confidence":0.8677552,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.22305092215538025},{"word":"and","start":97.420006,"end":97.920006,"confidence":0.9992379,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1400390863418579},{"word":"we're","start":98.3,"end":98.54,"confidence":0.9995661,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.240970715880394},{"word":"still","start":98.54,"end":98.94,"confidence":0.99974436,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.17321649193763733},{"word":"fixing","start":98.94,"end":99.44,"confidence":0.9994973,"punctuated_word":"fixing","sentiment":"neutral","sentiment_score":-0.28160956501960754},{"word":"this","start":99.5,"end":99.740005,"confidence":0.9999093,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.3353913128376007},{"word":"issue","start":99.740005,"end":100.240005,"confidence":0.9996604,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":-0.2484356313943863},{"word":"actually","start":100.745,"end":101.245,"confidence":0.9971118,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.26332375407218933},{"word":"we","start":101.305,"end":101.545006,"confidence":0.7161495,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.3329693377017975},{"word":"do","start":101.545006,"end":101.625,"confidence":0.9885866,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.2872045338153839},{"word":"not","start":101.625,"end":101.865005,"confidence":0.99892455,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2709333598613739},{"word":"have","start":101.865005,"end":102.265,"confidence":0.9998603,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2903127670288086},{"word":"a","start":102.265,"end":102.505005,"confidence":0.9849621,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2780442237854004},{"word":"resubmitted","start":102.505005,"end":103.005005,"confidence":0.6265877,"punctuated_word":"resubmitted","sentiment":"neutral","sentiment_score":-0.2604912519454956},{"word":"time","start":103.225006,"end":103.465004,"confidence":0.9977976,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.2049454301595688},{"word":"of","start":103.465004,"end":103.785,"confidence":0.98703706,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2656230926513672},{"word":"restoration","start":103.785,"end":104.285,"confidence":0.99162805,"punctuated_word":"restoration","sentiment":"neutral","sentiment_score":-0.1922548711299896},{"word":"for","start":104.425,"end":104.745,"confidence":0.9997626,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.30847877264022827},{"word":"this","start":104.745,"end":104.90501,"confidence":0.9998042,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.3119618594646454},{"word":"one","start":104.90501,"end":105.145004,"confidence":0.99973303,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.28567585349082947},{"word":"yet","start":105.145004,"end":105.645004,"confidence":0.9942391,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.25355690717697144},{"word":"yeah","start":108.425,"end":108.925,"confidence":0.8652078,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0515565425157547},{"word":"yeah","start":120.54,"end":121.04,"confidence":0.981313,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.026966962963342667},{"word":"actually","start":121.58,"end":122.06,"confidence":0.94684637,"punctuated_word":"Actually,","sentiment":"negative","sentiment_score":-0.352314829826355},{"word":"we","start":122.06,"end":122.3,"confidence":0.9997341,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.5105512142181396},{"word":"didn't","start":122.3,"end":122.78,"confidence":0.999792,"punctuated_word":"didn't","sentiment":"negative","sentiment_score":-0.4806612432003021},{"word":"expect","start":122.78,"end":123.18,"confidence":0.99971515,"punctuated_word":"expect","sentiment":"negative","sentiment_score":-0.572280764579773},{"word":"this","start":123.18,"end":123.5,"confidence":0.99972945,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.6086931824684143},{"word":"issue","start":123.5,"end":123.9,"confidence":0.9997979,"punctuated_word":"issue","sentiment":"negative","sentiment_score":-0.5349864959716797},{"word":"also","start":123.9,"end":124.22,"confidence":0.9835735,"punctuated_word":"also","sentiment":"negative","sentiment_score":-0.6046912670135498},{"word":"to","start":124.22,"end":124.38,"confidence":0.9988697,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.623108983039856},{"word":"be","start":124.38,"end":124.88,"confidence":0.9961803,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.6345162987709045},{"word":"to","start":125.26,"end":125.5,"confidence":0.85925657,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.650093138217926},{"word":"be","start":125.5,"end":125.74,"confidence":0.9936121,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.6691266894340515},{"word":"experienced","start":125.74,"end":126.22,"confidence":0.9861848,"punctuated_word":"experienced","sentiment":"negative","sentiment_score":-0.6942621469497681},{"word":"for","start":126.22,"end":126.38,"confidence":0.9998078,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.4740298390388489},{"word":"a","start":126.38,"end":126.46,"confidence":0.99747926,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5564743280410767},{"word":"long","start":126.46,"end":126.7,"confidence":0.9972433,"punctuated_word":"long","sentiment":"negative","sentiment_score":-0.4792879819869995},{"word":"period","start":126.7,"end":127.02,"confidence":0.99867994,"punctuated_word":"period","sentiment":"negative","sentiment_score":-0.4113602340221405},{"word":"of","start":127.02,"end":127.26,"confidence":0.99900466,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.506044328212738},{"word":"time","start":127.26,"end":127.76,"confidence":0.9989191,"punctuated_word":"time.","sentiment":"negative","sentiment_score":-0.4580008387565613},{"word":"the","start":131.055,"end":131.555,"confidence":0.98668927,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.46156781911849976},{"word":"cause","start":132.495,"end":132.815,"confidence":0.8151575,"punctuated_word":"cause","sentiment":"negative","sentiment_score":-0.43752387166023254},{"word":"of","start":132.815,"end":132.97499,"confidence":0.9991435,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.4285617768764496},{"word":"this","start":132.97499,"end":133.295,"confidence":0.9985073,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.4544614851474762},{"word":"is","start":133.295,"end":133.69499,"confidence":0.99880695,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3840193450450897},{"word":"because","start":133.69499,"end":134.015,"confidence":0.98998255,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.44392862915992737},{"word":"there's","start":134.015,"end":134.175,"confidence":0.9938406,"punctuated_word":"there's","sentiment":"negative","sentiment_score":-0.6342186331748962},{"word":"a","start":134.175,"end":134.675,"confidence":0.98447,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.6849098801612854},{"word":"database","start":134.895,"end":135.395,"confidence":0.9964451,"punctuated_word":"database","sentiment":"negative","sentiment_score":-0.7375323176383972},{"word":"mismatch","start":136.015,"end":136.515,"confidence":0.9849207,"punctuated_word":"mismatch","sentiment":"negative","sentiment_score":-0.6386109590530396},{"word":"about","start":136.815,"end":137.135,"confidence":0.99936825,"punctuated_word":"about","sentiment":"negative","sentiment_score":-0.5994548797607422},{"word":"the","start":137.135,"end":137.295,"confidence":0.9943914,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6289220452308655},{"word":"ip","start":137.295,"end":137.61499,"confidence":0.9998766,"punctuated_word":"IP","sentiment":"negative","sentiment_score":-0.482675701379776},{"word":"addresses","start":137.61499,"end":138.11499,"confidence":0.83628285,"punctuated_word":"addresses.","sentiment":"negative","sentiment_score":-0.4269125461578369},{"word":"that's","start":138.895,"end":139.215,"confidence":0.9998074,"punctuated_word":"That's","sentiment":"negative","sentiment_score":-0.4552287459373474},{"word":"why","start":139.215,"end":139.715,"confidence":0.9999356,"punctuated_word":"why","sentiment":"negative","sentiment_score":-0.42430201172828674},{"word":"you're","start":139.775,"end":140.015,"confidence":0.9933449,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.5431491136550903},{"word":"getting","start":140.015,"end":140.33499,"confidence":0.99991155,"punctuated_word":"getting","sentiment":"negative","sentiment_score":-0.5849292874336243},{"word":"an","start":140.33499,"end":140.575,"confidence":0.9980604,"punctuated_word":"an","sentiment":"negative","sentiment_score":-0.5280168056488037},{"word":"incorrect","start":140.575,"end":141.075,"confidence":0.9998951,"punctuated_word":"incorrect","sentiment":"negative","sentiment_score":-0.4729286730289459},{"word":"ip","start":141.215,"end":141.535,"confidence":0.9998617,"punctuated_word":"IP","sentiment":"negative","sentiment_score":-0.438029021024704},{"word":"instead","start":141.535,"end":141.935,"confidence":0.99826044,"punctuated_word":"instead","sentiment":"negative","sentiment_score":-0.4910641014575958},{"word":"of","start":141.935,"end":142.435,"confidence":0.9996934,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.5461062788963318},{"word":"australian","start":143.43999,"end":143.93999,"confidence":0.99730206,"punctuated_word":"Australian","sentiment":"negative","sentiment_score":-0.5728578567504883},{"word":"located","start":144.23999,"end":144.73999,"confidence":0.85049677,"punctuated_word":"located","sentiment":"negative","sentiment_score":-0.5110217332839966},{"word":"ip","start":144.87999,"end":145.37999,"confidence":0.99414575,"punctuated_word":"IP.","sentiment":"negative","sentiment_score":-0.4250851273536682},{"word":"mhmm","start":168.94,"end":169.44,"confidence":0.88342947,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.21257922053337097},{"word":"mhmm","start":175.1,"end":175.6,"confidence":0.9627508,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.08861318230628967},{"word":"yeah","start":175.82,"end":176.32,"confidence":0.99458504,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.13724224269390106},{"word":"our","start":177.26001,"end":177.74,"confidence":0.85035306,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":-0.30072957277297974},{"word":"back","start":177.74,"end":177.98,"confidence":0.82477075,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.23491054773330688},{"word":"end","start":177.98,"end":178.22,"confidence":0.99726605,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.20948892831802368},{"word":"team","start":178.22,"end":178.54001,"confidence":0.9979062,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.23996064066886905},{"word":"and","start":178.54001,"end":178.94,"confidence":0.9974688,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.28460556268692017},{"word":"engineering","start":178.94,"end":179.44,"confidence":0.980352,"punctuated_word":"engineering","sentiment":"neutral","sentiment_score":-0.24542300403118136},{"word":"team","start":179.58,"end":179.90001,"confidence":0.9971513,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.243656188249588},{"word":"advised","start":179.90001,"end":180.22,"confidence":0.5619826,"punctuated_word":"advised","sentiment":"neutral","sentiment_score":-0.1955711394548416},{"word":"us","start":180.22,"end":180.46,"confidence":0.99263644,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.2002909779548645},{"word":"before","start":180.46,"end":180.86,"confidence":0.9986732,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.16166839003562927},{"word":"that","start":180.86,"end":181.26001,"confidence":0.9907883,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.19517531991004944},{"word":"this","start":181.26001,"end":181.5,"confidence":0.9817769,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.18344399333000183},{"word":"is","start":181.5,"end":181.66,"confidence":0.99183524,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.13552968204021454},{"word":"all","start":181.66,"end":181.90001,"confidence":0.9267424,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.1301390528678894},{"word":"resolved","start":181.90001,"end":182.40001,"confidence":0.91847545,"punctuated_word":"resolved,","sentiment":"neutral","sentiment_score":-0.16749531030654907},{"word":"but","start":182.995,"end":183.395,"confidence":0.99960583,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.19769445061683655},{"word":"we're","start":183.395,"end":183.635,"confidence":0.96453875,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.32387933135032654},{"word":"still","start":183.635,"end":183.875,"confidence":0.9987326,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.3868073523044586},{"word":"receiving","start":183.875,"end":184.375,"confidence":0.9996562,"punctuated_word":"receiving","sentiment":"negative","sentiment_score":-0.4261977970600128},{"word":"complaints","start":184.835,"end":185.335,"confidence":0.9305135,"punctuated_word":"complaints","sentiment":"negative","sentiment_score":-0.3891988098621368},{"word":"regarding","start":185.635,"end":186.135,"confidence":0.9999355,"punctuated_word":"regarding","sentiment":"negative","sentiment_score":-0.34984707832336426},{"word":"the","start":186.195,"end":186.695,"confidence":0.9883536,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3794829547405243},{"word":"that","start":187.235,"end":187.475,"confidence":0.982615,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.3658196032047272},{"word":"some","start":187.475,"end":187.715,"confidence":0.7410141,"punctuated_word":"some","sentiment":"negative","sentiment_score":-0.4089619517326355},{"word":"website","start":187.715,"end":188.215,"confidence":0.9910204,"punctuated_word":"website","sentiment":"negative","sentiment_score":-0.47168129682540894},{"word":"and","start":188.275,"end":188.515,"confidence":0.98032206,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.4176798462867737},{"word":"tv","start":188.515,"end":188.835,"confidence":0.994752,"punctuated_word":"TV","sentiment":"neutral","sentiment_score":-0.3218611180782318},{"word":"streaming","start":188.835,"end":189.335,"confidence":0.5442947,"punctuated_word":"streaming","sentiment":"negative","sentiment_score":-0.3894520103931427},{"word":"is","start":189.475,"end":189.955,"confidence":0.96092534,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3927151560783386},{"word":"they're","start":190.115,"end":190.275,"confidence":0.9812964,"punctuated_word":"they're","sentiment":"negative","sentiment_score":-0.5102643966674805},{"word":"still","start":190.275,"end":190.515,"confidence":0.9982754,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.4926563203334808},{"word":"getting","start":190.515,"end":190.91501,"confidence":0.9989636,"punctuated_word":"getting","sentiment":"negative","sentiment_score":-0.5010637640953064},{"word":"an","start":190.91501,"end":191.075,"confidence":0.87605274,"punctuated_word":"an","sentiment":"negative","sentiment_score":-0.4148142635822296},{"word":"american","start":191.075,"end":191.575,"confidence":0.999461,"punctuated_word":"American","sentiment":"negative","sentiment_score":-0.3841031789779663},{"word":"content","start":191.795,"end":192.275,"confidence":0.9990926,"punctuated_word":"content","sentiment":"negative","sentiment_score":-0.45673230290412903},{"word":"instead","start":192.275,"end":192.595,"confidence":0.9955682,"punctuated_word":"instead","sentiment":"negative","sentiment_score":-0.3829740285873413},{"word":"of","start":192.595,"end":193.095,"confidence":0.99915063,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.40365704894065857},{"word":"australian","start":193.795,"end":194.295,"confidence":0.99319047,"punctuated_word":"Australian","sentiment":"negative","sentiment_score":-0.4540577828884125},{"word":"content","start":194.435,"end":194.935,"confidence":0.973071,"punctuated_word":"content.","sentiment":"negative","sentiment_score":-0.38734930753707886},{"word":"so","start":196.35,"end":196.75,"confidence":0.99591917,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2482500672340393},{"word":"i","start":196.75,"end":196.91,"confidence":0.9801278,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2732468843460083},{"word":"think","start":196.91,"end":197.41,"confidence":0.99775827,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.3353748619556427},{"word":"there's","start":198.35,"end":198.85,"confidence":0.9385203,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.33123165369033813},{"word":"mistake","start":199.23,"end":199.73,"confidence":0.5593374,"punctuated_word":"mistake","sentiment":"neutral","sentiment_score":-0.27042117714881897},{"word":"or","start":200.35,"end":200.59,"confidence":0.9316033,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.3168444037437439},{"word":"wrong","start":200.59,"end":200.91,"confidence":0.9975026,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.3069429397583008},{"word":"about","start":200.91,"end":201.41,"confidence":0.9983577,"punctuated_word":"about","sentiment":"negative","sentiment_score":-0.3428080976009369},{"word":"the","start":204.59,"end":204.83,"confidence":0.9322851,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12857279181480408},{"word":"thing","start":204.83,"end":205.06999,"confidence":0.67330843,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.1439085453748703},{"word":"that","start":205.06999,"end":205.31,"confidence":0.9931456,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.13852690160274506},{"word":"they","start":205.31,"end":205.47,"confidence":0.98743755,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.17284809052944183},{"word":"did","start":205.47,"end":205.97,"confidence":0.9951892,"punctuated_word":"did.","sentiment":"neutral","sentiment_score":-0.16416272521018982},{"word":"so","start":209.435,"end":209.935,"confidence":0.6419519,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.27002039551734924},{"word":"the","start":211.11499,"end":211.355,"confidence":0.95762694,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3491034209728241},{"word":"issue","start":211.355,"end":211.755,"confidence":0.59736097,"punctuated_word":"issue","sentiment":"negative","sentiment_score":-0.36591753363609314},{"word":"still","start":211.755,"end":212.075,"confidence":0.83084077,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.3924194276332855},{"word":"haven't","start":212.075,"end":212.555,"confidence":0.93194115,"punctuated_word":"haven't","sentiment":"negative","sentiment_score":-0.41042307019233704},{"word":"fixed","start":212.555,"end":213.055,"confidence":0.9829658,"punctuated_word":"fixed","sentiment":"negative","sentiment_score":-0.4962036907672882},{"word":"yet","start":213.11499,"end":213.61499,"confidence":0.9971033,"punctuated_word":"yet","sentiment":"negative","sentiment_score":-0.47534531354904175},{"word":"properly","start":214.315,"end":214.815,"confidence":0.97873783,"punctuated_word":"properly.","sentiment":"negative","sentiment_score":-0.4188568592071533},{"word":"yeah","start":231.90001,"end":232.22,"confidence":0.9834939,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.2029600590467453},{"word":"i'm","start":232.22,"end":232.54001,"confidence":0.9894718,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.3009166121482849},{"word":"really","start":232.54001,"end":232.94,"confidence":0.97951126,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.33737221360206604},{"word":"yeah","start":234.22,"end":234.62001,"confidence":0.9751967,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.26663315296173096},{"word":"i'm","start":234.62001,"end":235.065,"confidence":0.80071247,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3513643145561218},{"word":"really","start":235.30501,"end":235.38501,"confidence":0.80230296,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.40668192505836487},{"word":"sorry","start":235.38501,"end":235.465,"confidence":0.9273116,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.3575383424758911},{"word":"i","start":235.465,"end":235.965,"confidence":0.5797328,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2958391308784485},{"word":"understand","start":236.105,"end":236.605,"confidence":0.9739535,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.3291364908218384},{"word":"your","start":236.745,"end":236.905,"confidence":0.998403,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3892964720726013},{"word":"frustration","start":236.905,"end":237.405,"confidence":0.7801914,"punctuated_word":"frustration.","sentiment":"negative","sentiment_score":-0.4096755385398865},{"word":"but","start":238.345,"end":238.845,"confidence":0.9080163,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":-0.2289309203624725},{"word":"actually","start":240.185,"end":240.685,"confidence":0.91923684,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.20120885968208313},{"word":"our","start":240.825,"end":241.065,"confidence":0.9998105,"punctuated_word":"our","sentiment":"negative","sentiment_score":-0.4320109188556671},{"word":"back","start":241.065,"end":241.30501,"confidence":0.90005875,"punctuated_word":"back","sentiment":"negative","sentiment_score":-0.38578635454177856},{"word":"end","start":241.30501,"end":241.545,"confidence":0.99791735,"punctuated_word":"end","sentiment":"negative","sentiment_score":-0.38653212785720825},{"word":"team","start":241.545,"end":241.705,"confidence":0.99561596,"punctuated_word":"team","sentiment":"negative","sentiment_score":-0.4901857376098633},{"word":"and","start":241.705,"end":241.865,"confidence":0.9919769,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.4890657365322113},{"word":"engineering","start":241.865,"end":242.365,"confidence":0.9935102,"punctuated_word":"engineering","sentiment":"negative","sentiment_score":-0.42560243606567383},{"word":"team","start":242.425,"end":242.585,"confidence":0.9994367,"punctuated_word":"team","sentiment":"negative","sentiment_score":-0.5086967945098877},{"word":"is","start":242.585,"end":242.745,"confidence":0.988918,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5576783418655396},{"word":"still","start":242.745,"end":242.985,"confidence":0.99978834,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.43409061431884766},{"word":"fixing","start":242.985,"end":243.38501,"confidence":0.99982566,"punctuated_word":"fixing","sentiment":"negative","sentiment_score":-0.4425138235092163},{"word":"it","start":243.38501,"end":243.88501,"confidence":0.7589774,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.18507328629493713},{"word":"and","start":244.66501,"end":245.16501,"confidence":0.99847823,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.17004147171974182},{"word":"i","start":245.705,"end":245.945,"confidence":0.99918157,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3976544141769409},{"word":"don't","start":245.945,"end":246.265,"confidence":0.9998789,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2921912670135498},{"word":"want","start":246.265,"end":246.425,"confidence":0.9997501,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.3056350350379944},{"word":"to","start":246.425,"end":246.825,"confidence":0.99894184,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.24941658973693848},{"word":"give","start":246.825,"end":247.065,"confidence":0.9856529,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.2353566735982895},{"word":"you","start":247.065,"end":247.225,"confidence":0.9998441,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.32951194047927856},{"word":"an","start":247.225,"end":247.465,"confidence":0.999841,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.2512210011482239},{"word":"estimated","start":247.465,"end":247.965,"confidence":0.97878474,"punctuated_word":"estimated","sentiment":"neutral","sentiment_score":-0.20315998792648315},{"word":"time","start":248.185,"end":248.505,"confidence":0.9995485,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.16229882836341858},{"word":"for","start":248.505,"end":248.745,"confidence":0.99985516,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.3101903200149536},{"word":"this","start":248.745,"end":249.145,"confidence":0.99950767,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.30066436529159546},{"word":"yet","start":249.145,"end":249.38501,"confidence":0.9997093,"punctuated_word":"yet","sentiment":"neutral","sentiment_score":-0.28892597556114197},{"word":"because","start":249.38501,"end":249.88501,"confidence":0.87341356,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.309366375207901},{"word":"we're","start":251.01,"end":251.25,"confidence":0.9995407,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.29875099658966064},{"word":"not","start":251.25,"end":251.56999,"confidence":0.9999677,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.21116670966148376},{"word":"sure","start":251.56999,"end":252.06999,"confidence":0.8280524,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.21993020176887512},{"word":"but","start":252.53,"end":253.03,"confidence":0.9983248,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.1443723738193512},{"word":"they","start":254.68999,"end":255.09,"confidence":0.6736868,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.16226768493652344},{"word":"said","start":255.09,"end":255.56999,"confidence":0.9949767,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.09338487684726716},{"word":"that","start":255.56999,"end":255.73,"confidence":0.9332751,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06339547038078308},{"word":"they're","start":255.73,"end":256.05,"confidence":0.9970962,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.08296799659729004},{"word":"expecting","start":256.05,"end":256.53,"confidence":0.99983716,"punctuated_word":"expecting","sentiment":"neutral","sentiment_score":-0.08372972905635834},{"word":"it","start":256.53,"end":256.77,"confidence":0.99857974,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.15154658257961273},{"word":"to","start":256.77,"end":256.85,"confidence":0.99884975,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15416868031024933},{"word":"be","start":256.85,"end":257.00998,"confidence":0.9999014,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.14607322216033936},{"word":"okay","start":257.00998,"end":257.41,"confidence":0.9997379,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":-0.1437382996082306},{"word":"within","start":257.41,"end":257.91,"confidence":0.99982953,"punctuated_word":"within","sentiment":"neutral","sentiment_score":-0.09601598978042604},{"word":"the","start":259.00998,"end":259.25,"confidence":0.9937816,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13396306335926056},{"word":"next","start":259.25,"end":259.57,"confidence":0.9987779,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.1365756392478943},{"word":"two","start":259.57,"end":259.72998,"confidence":0.9995752,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.16094917058944702},{"word":"weeks","start":259.72998,"end":260.22998,"confidence":0.9816736,"punctuated_word":"weeks.","sentiment":"neutral","sentiment_score":-0.1287456452846527},{"word":"yeah","start":262.77,"end":263.27,"confidence":0.8636321,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.087726891040802},{"word":"yeah","start":285.52002,"end":285.84003,"confidence":0.9690465,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.13152192533016205},{"word":"i","start":285.84003,"end":285.92,"confidence":0.57653993,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15935280919075012},{"word":"mean","start":285.92,"end":286.42,"confidence":0.7365658,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.15288452804088593},{"word":"yeah","start":286.80002,"end":287.04,"confidence":0.97019327,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.0920836105942726},{"word":"i","start":287.04,"end":287.2,"confidence":0.9878841,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0831078588962555},{"word":"understand","start":287.2,"end":287.7,"confidence":0.9412656,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.0469227060675621},{"word":"and","start":288.08002,"end":288.58002,"confidence":0.99679154,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.06079710274934769},{"word":"with","start":288.88,"end":289.2,"confidence":0.49115586,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.029932130128145214},{"word":"respect","start":289.2,"end":289.7,"confidence":0.9988932,"punctuated_word":"respect","sentiment":"neutral","sentiment_score":-0.0210527703166008},{"word":"of","start":289.76,"end":290.26,"confidence":0.84970105,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.05398751422762871},{"word":"whatever","start":291.165,"end":291.645,"confidence":0.9986986,"punctuated_word":"whatever","sentiment":"neutral","sentiment_score":-0.06863756477832794},{"word":"you","start":291.645,"end":291.885,"confidence":0.9994056,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09150077402591704},{"word":"decide","start":291.885,"end":292.205,"confidence":0.9960824,"punctuated_word":"decide","sentiment":"neutral","sentiment_score":-0.05336134880781174},{"word":"to","start":292.205,"end":292.285,"confidence":0.99965584,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08722744882106781},{"word":"do","start":292.285,"end":292.525,"confidence":0.99975985,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.06181568652391434},{"word":"with","start":292.525,"end":292.605,"confidence":0.99880815,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.057675592601299286},{"word":"your","start":292.605,"end":292.845,"confidence":0.99960536,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0800640881061554},{"word":"account","start":292.845,"end":293.325,"confidence":0.9997187,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.10996092855930328},{"word":"with","start":293.325,"end":293.485,"confidence":0.9648649,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.12357936799526216},{"word":"us","start":293.485,"end":293.985,"confidence":0.9546946,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":-0.11693874001502992},{"word":"yes","start":321.315,"end":321.55502,"confidence":0.97862476,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.1178588941693306},{"word":"hello","start":321.55502,"end":322.05502,"confidence":0.79479325,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":-0.11624619364738464},{"word":"actually","start":322.195,"end":322.67502,"confidence":0.9945388,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.2526988089084625},{"word":"we","start":322.67502,"end":322.915,"confidence":0.99969244,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.29425787925720215},{"word":"don't","start":322.915,"end":323.155,"confidence":0.99995077,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.3381044268608093},{"word":"have","start":323.155,"end":323.39502,"confidence":0.99976355,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.3345433175563812},{"word":"idea","start":323.39502,"end":323.795,"confidence":0.5213753,"punctuated_word":"idea","sentiment":"negative","sentiment_score":-0.4013680517673493},{"word":"also","start":323.795,"end":324.295,"confidence":0.9462762,"punctuated_word":"also.","sentiment":"neutral","sentiment_score":-0.2977813482284546},{"word":"they're","start":325.315,"end":325.55502,"confidence":0.97125256,"punctuated_word":"They're","sentiment":"negative","sentiment_score":-0.3707883358001709},{"word":"just","start":325.55502,"end":326.035,"confidence":0.9997105,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.37294694781303406},{"word":"advising","start":326.035,"end":326.535,"confidence":0.9121167,"punctuated_word":"advising","sentiment":"negative","sentiment_score":-0.3481917381286621},{"word":"us","start":326.755,"end":327.255,"confidence":0.9992403,"punctuated_word":"us","sentiment":"negative","sentiment_score":-0.3594056963920593},{"word":"for","start":327.39502,"end":327.635,"confidence":0.9029919,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.3201582729816437},{"word":"an","start":327.635,"end":327.875,"confidence":0.9997868,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.27168771624565125},{"word":"update","start":327.875,"end":328.375,"confidence":0.74692106,"punctuated_word":"update,","sentiment":"neutral","sentiment_score":-0.25430113077163696},{"word":"and","start":330.195,"end":330.695,"confidence":0.9950258,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2763051688671112},{"word":"they're","start":330.755,"end":331.155,"confidence":0.98162997,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.3107330799102783},{"word":"still","start":331.155,"end":331.635,"confidence":0.99172664,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.34065088629722595},{"word":"saying","start":331.635,"end":331.95502,"confidence":0.99880254,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.31140390038490295},{"word":"that","start":331.95502,"end":332.45502,"confidence":0.99906605,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.30163848400115967},{"word":"they","start":332.515,"end":333.015,"confidence":0.9541207,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.31293049454689026},{"word":"i'm","start":333.76,"end":334.08002,"confidence":0.9905102,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.27847549319267273},{"word":"investigating","start":334.08002,"end":334.58002,"confidence":0.98816746,"punctuated_word":"investigating","sentiment":"neutral","sentiment_score":-0.25701403617858887},{"word":"the","start":334.80002,"end":334.96,"confidence":0.63350046,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3307994306087494},{"word":"agent","start":334.96,"end":335.28,"confidence":0.73409975,"punctuated_word":"agent","sentiment":"neutral","sentiment_score":-0.31165868043899536},{"word":"fixing","start":335.28,"end":335.68,"confidence":0.57410485,"punctuated_word":"fixing","sentiment":"neutral","sentiment_score":-0.3306035101413727},{"word":"it","start":335.68,"end":336.18,"confidence":0.88699543,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.289492666721344},{"word":"mhmm","start":339.28,"end":339.78,"confidence":0.9211686,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.08034928143024445},{"word":"yeah","start":344.16,"end":344.66,"confidence":0.918084,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.050994355231523514},{"word":"once","start":344.88,"end":345.38,"confidence":0.95347446,"punctuated_word":"Once","sentiment":"neutral","sentiment_score":-0.1959569752216339},{"word":"once","start":346.555,"end":346.875,"confidence":0.99950933,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.2303187400102615},{"word":"this","start":346.875,"end":347.19498,"confidence":0.99934155,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.21467313170433044},{"word":"is","start":347.19498,"end":347.435,"confidence":0.99048084,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2155265212059021},{"word":"over","start":347.435,"end":347.675,"confidence":0.74778205,"punctuated_word":"over,","sentiment":"neutral","sentiment_score":-0.2375740110874176},{"word":"so","start":347.675,"end":348.175,"confidence":0.9617596,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.2658938765525818},{"word":"we'll","start":348.555,"end":348.955,"confidence":0.8854879,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":-0.2120635211467743},{"word":"promise","start":348.955,"end":349.35498,"confidence":0.9978933,"punctuated_word":"promise","sentiment":"neutral","sentiment_score":-0.2057243436574936},{"word":"you","start":349.35498,"end":349.51498,"confidence":0.9896923,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.21904759109020233},{"word":"to","start":349.51498,"end":349.595,"confidence":0.9984139,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18077263236045835},{"word":"give","start":349.595,"end":349.835,"confidence":0.9979843,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.1985791772603989},{"word":"a","start":349.835,"end":350.07498,"confidence":0.50604904,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.15579061210155487},{"word":"compensation","start":350.07498,"end":350.57498,"confidence":0.99967074,"punctuated_word":"compensation","sentiment":"neutral","sentiment_score":-0.17975972592830658},{"word":"or","start":350.715,"end":350.955,"confidence":0.8936963,"punctuated_word":"or,","sentiment":"neutral","sentiment_score":-0.16000553965568542},{"word":"like","start":350.955,"end":351.19498,"confidence":0.9982264,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.14223229885101318},{"word":"a","start":351.19498,"end":351.275,"confidence":0.99862957,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1701103150844574},{"word":"refund","start":351.275,"end":351.75497,"confidence":0.99979705,"punctuated_word":"refund","sentiment":"neutral","sentiment_score":-0.1757282018661499},{"word":"for","start":351.75497,"end":351.91498,"confidence":0.99814916,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.27448534965515137},{"word":"the","start":351.91498,"end":352.07498,"confidence":0.98769367,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.302493155002594},{"word":"days","start":352.07498,"end":352.395,"confidence":0.912782,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.271957665681839},{"word":"that","start":352.395,"end":352.79498,"confidence":0.998987,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.31357935070991516},{"word":"you","start":352.79498,"end":353.035,"confidence":0.99110186,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3601469397544861},{"word":"do","start":353.035,"end":353.19498,"confidence":0.9853145,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.31398865580558777},{"word":"not","start":353.19498,"end":353.35498,"confidence":0.99978155,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2215451747179031},{"word":"have","start":353.35498,"end":353.595,"confidence":0.999828,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2778398394584656},{"word":"an","start":353.595,"end":353.835,"confidence":0.9824301,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.20373882353305817},{"word":"internet","start":353.835,"end":354.335,"confidence":0.9860332,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.1874571591615677},{"word":"ma'am","start":371.56,"end":371.96,"confidence":0.9173098,"punctuated_word":"Ma'am,","sentiment":"negative","sentiment_score":-0.46143338084220886},{"word":"i'm","start":371.96,"end":372.04,"confidence":0.948239,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.7286043167114258},{"word":"really","start":372.04,"end":372.52002,"confidence":0.9988405,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.7826172113418579},{"word":"sorry","start":372.52002,"end":372.84,"confidence":0.99907434,"punctuated_word":"sorry","sentiment":"negative","sentiment_score":-0.707258403301239},{"word":"for","start":372.84,"end":373.08002,"confidence":0.9993892,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.8026594519615173},{"word":"this","start":373.08002,"end":373.4,"confidence":0.9958788,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.8438842296600342},{"word":"inconvenience","start":373.4,"end":373.9,"confidence":0.9989512,"punctuated_word":"inconvenience.","sentiment":"negative","sentiment_score":-0.7249284982681274},{"word":"k","start":381.44092,"end":381.76093,"confidence":0.78683513,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.1653311252593994},{"word":"thank","start":381.76093,"end":382.00092,"confidence":0.99883085,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5803033113479614},{"word":"you","start":382.00092,"end":382.50092,"confidence":0.9995893,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6272284388542175},{"word":"bye","start":382.64093,"end":383.14093,"confidence":0.9954734,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.1013927310705185}],"paragraphs":{"transcript":"\nHello. Good morning. This is Maureen from Erdo tech support. How can I assist you today? Can I see may I know the issue?\n\nMhmm. Okay. I see. So I'm speaking with Stephen Miles. Right?\n\nOkay. I see. So, actually, we're still facing the issue regarding the KU IP location that there are some website and TV streaming channels that customers unable to access to, and we're still fixing this issue. Actually, we do not have a resubmitted time of restoration for this one yet. Yeah.\n\nYeah. Actually, we didn't expect this issue also to be to be experienced for a long period of time. The cause of this is because there's a database mismatch about the IP addresses. That's why you're getting an incorrect IP instead of Australian located IP. Mhmm.\n\nMhmm. Yeah. Our back end team and engineering team advised us before that this is all resolved, but we're still receiving complaints regarding the that some website and TV streaming is they're still getting an American content instead of Australian content. So I think there's mistake or wrong about the thing that they did. So the issue still haven't fixed yet properly.\n\nYeah. I'm really yeah. I'm really sorry. I understand your frustration. But, actually, our back end team and engineering team is still fixing it.\n\nAnd I don't want to give you an estimated time for this yet because we're not sure. But they said that they're expecting it to be okay within the next two weeks. Yeah. Yeah. I mean yeah.\n\nI understand. And with respect of whatever you decide to do with your account with us. Yes. Hello. Actually, we don't have idea also.\n\nThey're just advising us for an update, and they're still saying that they I'm investigating the agent fixing it. Mhmm. Yeah. Once once this is over, so we'll promise you to give a compensation or, like, a refund for the days that you do not have an Internet. Ma'am, I'm really sorry for this inconvenience.\n\nK. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.92,"sentiment":"neutral","sentiment_score":0.09281444549560548},{"text":"Good morning.","start":1.92,"end":2.56,"sentiment":"neutral","sentiment_score":0.3129595220088959},{"text":"This is Maureen from Erdo tech support.","start":2.56,"end":5.2,"sentiment":"neutral","sentiment_score":0.2527131055082594},{"text":"How can I assist you today?","start":5.2,"end":6.66,"sentiment":"neutral","sentiment_score":0.3147348960240682},{"text":"Can I see may I know the issue?","start":23.095001,"end":25.355,"sentiment":"neutral","sentiment_score":-0.003955258056521416}],"sentiment":"neutral","sentiment_score":0.18102052249014378,"num_words":24,"start":1.4399999,"end":25.355},{"sentences":[{"text":"Mhmm.","start":54.905003,"end":55.405003,"sentiment":"neutral","sentiment_score":-0.17885887622833252},{"text":"Okay.","start":66.95,"end":67.27,"sentiment":"neutral","sentiment_score":-0.03194736689329147},{"text":"I see.","start":67.27,"end":67.909996,"sentiment":"neutral","sentiment_score":-0.016563832759857178},{"text":"So I'm speaking with Stephen Miles.","start":67.909996,"end":72.07,"sentiment":"neutral","sentiment_score":0.010936710983514786},{"text":"Right?","start":72.07,"end":72.57,"sentiment":"neutral","sentiment_score":0.023973040282726288}],"sentiment":"neutral","sentiment_score":-0.014030963859774849,"num_words":11,"start":54.905003,"end":72.57},{"sentences":[{"text":"Okay.","start":79.265,"end":79.585,"sentiment":"neutral","sentiment_score":0.005203457549214363},{"text":"I see.","start":79.585,"end":80.165,"sentiment":"neutral","sentiment_score":-0.014565910212695599},{"text":"So, actually, we're still facing the issue regarding the KU IP location that there are some website and TV streaming channels that customers unable to access to, and we're still fixing this issue.","start":80.225,"end":100.240005,"sentiment":"neutral","sentiment_score":-0.2320061097993995},{"text":"Actually, we do not have a resubmitted time of restoration for this one yet.","start":100.745,"end":105.645004,"sentiment":"neutral","sentiment_score":-0.2718411439231464},{"text":"Yeah.","start":108.425,"end":108.925,"sentiment":"neutral","sentiment_score":-0.0515565425157547}],"sentiment":"neutral","sentiment_score":-0.22622475575874834,"num_words":51,"start":79.265,"end":108.925},{"sentences":[{"text":"Yeah.","start":120.54,"end":121.04,"sentiment":"neutral","sentiment_score":-0.026966962963342667},{"text":"Actually, we didn't expect this issue also to be to be experienced for a long period of time.","start":121.58,"end":127.76,"sentiment":"negative","sentiment_score":-0.5455824335416158},{"text":"The cause of this is because there's a database mismatch about the IP addresses.","start":131.055,"end":138.11499,"sentiment":"negative","sentiment_score":-0.5316642778260368},{"text":"That's why you're getting an incorrect IP instead of Australian located IP.","start":138.895,"end":145.37999,"sentiment":"negative","sentiment_score":-0.49939322968324024},{"text":"Mhmm.","start":168.94,"end":169.44,"sentiment":"neutral","sentiment_score":-0.21257922053337097}],"sentiment":"negative","sentiment_score":-0.5107836659349825,"num_words":46,"start":120.54,"end":169.44},{"sentences":[{"text":"Mhmm.","start":175.1,"end":175.6,"sentiment":"neutral","sentiment_score":-0.08861318230628967},{"text":"Yeah.","start":175.82,"end":176.32,"sentiment":"neutral","sentiment_score":-0.13724224269390106},{"text":"Our back end team and engineering team advised us before that this is all resolved, but we're still receiving complaints regarding the that some website and TV streaming is they're still getting an American content instead of Australian content.","start":177.26001,"end":194.935,"sentiment":"neutral","sentiment_score":-0.3265907554290233},{"text":"So I think there's mistake or wrong about the thing that they did.","start":196.35,"end":205.97,"sentiment":"neutral","sentiment_score":-0.24408762615460616},{"text":"So the issue still haven't fixed yet properly.","start":209.435,"end":214.815,"sentiment":"negative","sentiment_score":-0.39728621393442154}],"sentiment":"neutral","sentiment_score":-0.31152135061640895,"num_words":62,"start":175.1,"end":214.815},{"sentences":[{"text":"Yeah.","start":231.90001,"end":232.22,"sentiment":"neutral","sentiment_score":-0.2029600590467453},{"text":"I'm really yeah.","start":232.22,"end":234.62001,"sentiment":"neutral","sentiment_score":-0.30164065957069397},{"text":"I'm really sorry.","start":234.62001,"end":235.465,"sentiment":"negative","sentiment_score":-0.3718615273634593},{"text":"I understand your frustration.","start":235.465,"end":237.405,"sentiment":"negative","sentiment_score":-0.35598690807819366},{"text":"But, actually, our back end team and engineering team is still fixing it.","start":238.345,"end":243.88501,"sentiment":"negative","sentiment_score":-0.39749045784656817}],"sentiment":"negative","sentiment_score":-0.36728292517364025,"num_words":24,"start":231.90001,"end":243.88501},{"sentences":[{"text":"And I don't want to give you an estimated time for this yet because we're not sure.","start":244.66501,"end":252.06999,"sentiment":"neutral","sentiment_score":-0.26679306784096884},{"text":"But they said that they're expecting it to be okay within the next two weeks.","start":252.53,"end":260.22998,"sentiment":"neutral","sentiment_score":-0.12545962830384572},{"text":"Yeah.","start":262.77,"end":263.27,"sentiment":"neutral","sentiment_score":-0.087726891040802},{"text":"Yeah.","start":285.52002,"end":285.84003,"sentiment":"neutral","sentiment_score":-0.13152192533016205},{"text":"I mean yeah.","start":285.84003,"end":287.04,"sentiment":"neutral","sentiment_score":-0.1347736492753029}],"sentiment":"neutral","sentiment_score":-0.19029584708246025,"num_words":37,"start":244.66501,"end":287.04},{"sentences":[{"text":"I understand.","start":287.04,"end":287.7,"sentiment":"neutral","sentiment_score":-0.0650152824819088},{"text":"And with respect of whatever you decide to do with your account with us.","start":288.08002,"end":293.985,"sentiment":"neutral","sentiment_score":-0.07260936126112938},{"text":"Yes.","start":321.315,"end":321.55502,"sentiment":"neutral","sentiment_score":-0.1178588941693306},{"text":"Hello.","start":321.55502,"end":322.05502,"sentiment":"neutral","sentiment_score":-0.11624619364738464},{"text":"Actually, we don't have idea also.","start":322.195,"end":324.295,"sentiment":"neutral","sentiment_score":-0.3197923054297765}],"sentiment":"neutral","sentiment_score":-0.13747585595895848,"num_words":24,"start":287.04,"end":324.295},{"sentences":[{"text":"They're just advising us for an update, and they're still saying that they I'm investigating the agent fixing it.","start":325.315,"end":336.18,"sentiment":"neutral","sentiment_score":-0.3131150352327447},{"text":"Mhmm.","start":339.28,"end":339.78,"sentiment":"neutral","sentiment_score":-0.08034928143024445},{"text":"Yeah.","start":344.16,"end":344.66,"sentiment":"neutral","sentiment_score":-0.050994355231523514},{"text":"Once once this is over, so we'll promise you to give a compensation or, like, a refund for the days that you do not have an Internet.","start":344.88,"end":354.335,"sentiment":"neutral","sentiment_score":-0.22544404919500705},{"text":"Ma'am, I'm really sorry for this inconvenience.","start":371.56,"end":373.9,"sentiment":"negative","sentiment_score":-0.7216264988694873}],"sentiment":"neutral","sentiment_score":-0.3130709841170094,"num_words":55,"start":325.315,"end":373.9},{"sentences":[{"text":"K.","start":381.44092,"end":381.76093,"sentiment":"neutral","sentiment_score":0.1653311252593994},{"text":"Thank you.","start":381.76093,"end":382.50092,"sentiment":"positive","sentiment_score":0.6037658751010895},{"text":"Bye.","start":382.64093,"end":383.14093,"sentiment":"neutral","sentiment_score":-0.1013927310705185}],"sentiment":"neutral","sentiment_score":0.31786753609776497,"num_words":4,"start":381.44092,"end":383.14093}]}}]},{"alternatives":[{"transcript":"Good morning. My name is Steven Miles. I was just hoping to get some help with fixing my Internet because I've been having issues since the last network upgrade on Saturday. So, basically, it was similar to what I was having with the previous upgrade as well where my speeds are generally okay, but certain websites either struggle to load or don't load at all, like, for example, your guys' website. And, like, it's mainly affecting me because I can't stream on my TV. And I thought maybe it's something with my TV or something on the manufacturer then, but I've done everything that I, you know, would suggest it online or through the TV. And, yeah, like, I everything's just not working as it should. Yes. You are. Oh, okay. Because yeah. Like, was there a reason that this happened? Because, like, when you guys did it last time, it seemed fine. So I don't know why you guys have to do it again. Like and then the, like, warning was only a couple of hours as well. So Well, when I do the state test, it apparently connects the servers in Adelaide, which are worse than the ones that I was speaking to in Melbourne. So, like yeah. Like, what what's the story with, like, why did this need to get changed again? Because the email I got basically said that we'd be getting IPs in Australia, but it was like, from what I understood, the last one already put us in Australia from The US one. So, yeah, there's absolutely no indicate sorry? So but yeah. So there's no indication because yeah. Like, it's it's affecting my work, and I've got a very important video call tomorrow. And then, you know, if I miss that, then I'm gonna get charged. So, like, what are you guys doing? Two weeks? Jesus. What? What? That's unacceptable. Like, I know it's not your specific fault, but there was no problem before, and now it's only two weeks with completely disrupted Internet. Like, that's not okay. I'm not okay with paying for a month of essentially kneecap service. Well, because yeah. I'm I'm more annoyed as well because I got that flyer in the mail that my speeds were meant to be upgraded for free, and that also didn't happen. So, like, the fact that there's no sort of real communication about this is, like, making me very unhappy because it's like, why why is it taking so long? Hello? Okay. Alright then. Thank you for the information. Okay. Well, I appreciate you promising that, but you guys have promised a lot of stuff in the past to me and haven't followed through. So I guess I'll wait and see. Alright then. I guess I'll just wait and see then. Thank you.","confidence":0.9956565,"words":[{"word":"good","start":7.44,"end":7.7599998,"confidence":0.9983286,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.21374917030334473},{"word":"morning","start":7.7599998,"end":8.16,"confidence":0.9979702,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.13123689591884613},{"word":"my","start":8.16,"end":8.24,"confidence":0.99981886,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.06640998274087906},{"word":"name","start":8.24,"end":8.48,"confidence":0.9998971,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.08405569940805435},{"word":"is","start":8.48,"end":8.639999,"confidence":0.9705824,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0878850594162941},{"word":"steven","start":8.639999,"end":9.04,"confidence":0.8854384,"punctuated_word":"Steven","sentiment":"neutral","sentiment_score":0.08263218402862549},{"word":"miles","start":9.04,"end":9.54,"confidence":0.99040365,"punctuated_word":"Miles.","sentiment":"neutral","sentiment_score":0.0957714021205902},{"word":"i","start":9.84,"end":10.0,"confidence":0.6012544,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08340228348970413},{"word":"was","start":10.0,"end":10.16,"confidence":0.9993131,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.06393858790397644},{"word":"just","start":10.16,"end":10.4,"confidence":0.9993156,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06841205060482025},{"word":"hoping","start":10.4,"end":10.88,"confidence":0.9990227,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.09559439867734908},{"word":"to","start":10.88,"end":11.36,"confidence":0.9998666,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1294441670179367},{"word":"get","start":11.36,"end":11.599999,"confidence":0.99991155,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.1067778691649437},{"word":"some","start":11.599999,"end":11.84,"confidence":0.9995134,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.0804910808801651},{"word":"help","start":11.84,"end":12.34,"confidence":0.9997644,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.10895610600709917},{"word":"with","start":12.934999,"end":13.174999,"confidence":0.9997615,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.18150648474693296},{"word":"fixing","start":13.174999,"end":13.575,"confidence":0.9996948,"punctuated_word":"fixing","sentiment":"neutral","sentiment_score":0.1767316311597824},{"word":"my","start":13.575,"end":13.815,"confidence":0.999879,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.0987575501203537},{"word":"internet","start":13.815,"end":14.134999,"confidence":0.91871846,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.11285952478647232},{"word":"because","start":14.134999,"end":14.455,"confidence":0.5365491,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.05833803489804268},{"word":"i've","start":14.455,"end":14.615,"confidence":0.9978364,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.021812353283166885},{"word":"been","start":14.615,"end":14.775,"confidence":0.99976474,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.07417421042919159},{"word":"having","start":14.775,"end":15.174999,"confidence":0.99978095,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.08078848570585251},{"word":"issues","start":15.174999,"end":15.655,"confidence":0.9928213,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.05278951674699783},{"word":"since","start":15.655,"end":16.154999,"confidence":0.999566,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.08458860218524933},{"word":"the","start":16.935,"end":17.095,"confidence":0.9925176,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07801705598831177},{"word":"last","start":17.095,"end":17.595,"confidence":0.95796114,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.0527409091591835},{"word":"network","start":18.295,"end":18.795,"confidence":0.99533045,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.13207249343395233},{"word":"upgrade","start":18.935,"end":19.435,"confidence":0.9987369,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":-0.07617302238941193},{"word":"on","start":19.654999,"end":19.895,"confidence":0.9990169,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.09318796545267104},{"word":"saturday","start":19.895,"end":20.395,"confidence":0.9987567,"punctuated_word":"Saturday.","sentiment":"neutral","sentiment_score":-0.06488865613937378},{"word":"so","start":26.849998,"end":27.169998,"confidence":0.7354442,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.11573754251003264},{"word":"basically","start":27.169998,"end":27.65,"confidence":0.99862206,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":-0.1292458474636078},{"word":"it","start":27.65,"end":27.73,"confidence":0.9975731,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1879511922597885},{"word":"was","start":27.73,"end":27.97,"confidence":0.9989372,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.2287973165512085},{"word":"similar","start":27.97,"end":28.289999,"confidence":0.99972755,"punctuated_word":"similar","sentiment":"neutral","sentiment_score":-0.14944499731063843},{"word":"to","start":28.289999,"end":28.449999,"confidence":0.99964535,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12681573629379272},{"word":"what","start":28.449999,"end":28.609999,"confidence":0.9998661,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.15298138558864594},{"word":"i","start":28.609999,"end":28.769999,"confidence":0.9995602,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17270731925964355},{"word":"was","start":28.769999,"end":28.929998,"confidence":0.99971086,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.14421117305755615},{"word":"having","start":28.929998,"end":29.329998,"confidence":0.9969783,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.14838507771492004},{"word":"with","start":29.329998,"end":29.57,"confidence":0.99958175,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.13246913254261017},{"word":"the","start":29.57,"end":29.73,"confidence":0.9989786,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10408209264278412},{"word":"previous","start":29.73,"end":30.23,"confidence":0.9998865,"punctuated_word":"previous","sentiment":"neutral","sentiment_score":-0.04370361566543579},{"word":"upgrade","start":30.689999,"end":31.169998,"confidence":0.94135445,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":-0.06158415228128433},{"word":"as","start":31.169998,"end":31.329998,"confidence":0.99301803,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.04527796804904938},{"word":"well","start":31.329998,"end":31.57,"confidence":0.9989704,"punctuated_word":"well","sentiment":"neutral","sentiment_score":-0.0475902333855629},{"word":"where","start":31.57,"end":32.07,"confidence":0.6723266,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.10216592252254486},{"word":"my","start":33.329998,"end":33.649998,"confidence":0.9506501,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.14623594284057617},{"word":"speeds","start":33.649998,"end":34.129997,"confidence":0.8094331,"punctuated_word":"speeds","sentiment":"neutral","sentiment_score":-0.10461963713169098},{"word":"are","start":34.129997,"end":34.449997,"confidence":0.9847333,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.09117023646831512},{"word":"generally","start":34.449997,"end":34.949997,"confidence":0.9977022,"punctuated_word":"generally","sentiment":"neutral","sentiment_score":-0.12669764459133148},{"word":"okay","start":35.17,"end":35.57,"confidence":0.9036428,"punctuated_word":"okay,","sentiment":"neutral","sentiment_score":-0.05236121267080307},{"word":"but","start":35.57,"end":36.05,"confidence":0.999516,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.10550890117883682},{"word":"certain","start":36.05,"end":36.53,"confidence":0.99800783,"punctuated_word":"certain","sentiment":"neutral","sentiment_score":-0.26295188069343567},{"word":"websites","start":36.53,"end":37.03,"confidence":0.98866,"punctuated_word":"websites","sentiment":"negative","sentiment_score":-0.4192422032356262},{"word":"either","start":37.89,"end":38.29,"confidence":0.97256124,"punctuated_word":"either","sentiment":"negative","sentiment_score":-0.3726614713668823},{"word":"struggle","start":38.29,"end":38.769997,"confidence":0.97118574,"punctuated_word":"struggle","sentiment":"negative","sentiment_score":-0.37603700160980225},{"word":"to","start":38.769997,"end":38.85,"confidence":0.9997888,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.38066715002059937},{"word":"load","start":38.85,"end":39.17,"confidence":0.9998264,"punctuated_word":"load","sentiment":"neutral","sentiment_score":-0.29912951588630676},{"word":"or","start":39.17,"end":39.329998,"confidence":0.99731255,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.3589819073677063},{"word":"don't","start":39.329998,"end":39.57,"confidence":0.9996063,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.31880903244018555},{"word":"load","start":39.57,"end":39.809998,"confidence":0.9991716,"punctuated_word":"load","sentiment":"neutral","sentiment_score":-0.299807071685791},{"word":"at","start":39.809998,"end":39.97,"confidence":0.9158917,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.2837993800640106},{"word":"all","start":39.97,"end":40.129997,"confidence":0.77010226,"punctuated_word":"all,","sentiment":"neutral","sentiment_score":-0.2391183376312256},{"word":"like","start":40.129997,"end":40.455,"confidence":0.92442775,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.2415366023778915},{"word":"for","start":40.535004,"end":40.695004,"confidence":0.9997315,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.24940505623817444},{"word":"example","start":40.695004,"end":41.175003,"confidence":0.97667515,"punctuated_word":"example,","sentiment":"neutral","sentiment_score":-0.284236878156662},{"word":"your","start":41.175003,"end":41.415,"confidence":0.98558956,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.28763073682785034},{"word":"guys'","start":41.415,"end":41.735,"confidence":0.82231224,"punctuated_word":"guys'","sentiment":"neutral","sentiment_score":-0.2768014073371887},{"word":"website","start":41.735,"end":42.235,"confidence":0.8446039,"punctuated_word":"website.","sentiment":"neutral","sentiment_score":-0.2783634066581726},{"word":"and","start":43.015003,"end":43.515003,"confidence":0.9606103,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":-0.20878788828849792},{"word":"like","start":43.815002,"end":44.315002,"confidence":0.9988905,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.22785772383213043},{"word":"it's","start":44.375,"end":44.615,"confidence":0.9997436,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.2743362784385681},{"word":"mainly","start":44.615,"end":45.015003,"confidence":0.99944025,"punctuated_word":"mainly","sentiment":"neutral","sentiment_score":-0.24156896770000455},{"word":"affecting","start":45.015003,"end":45.495003,"confidence":0.9953418,"punctuated_word":"affecting","sentiment":"neutral","sentiment_score":-0.24277840554714203},{"word":"me","start":45.495003,"end":45.735,"confidence":0.9543136,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.28078213334083557},{"word":"because","start":45.735,"end":45.975002,"confidence":0.84240955,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.1923096477985382},{"word":"i","start":45.975002,"end":46.135002,"confidence":0.99306935,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.32203781604766846},{"word":"can't","start":46.135002,"end":46.455,"confidence":0.9994961,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.3764631152153015},{"word":"stream","start":46.455,"end":46.775,"confidence":0.97576046,"punctuated_word":"stream","sentiment":"negative","sentiment_score":-0.3595700263977051},{"word":"on","start":46.775,"end":46.935,"confidence":0.9930982,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.3622906506061554},{"word":"my","start":46.935,"end":47.175003,"confidence":0.9997744,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.4302905797958374},{"word":"tv","start":47.175003,"end":47.575,"confidence":0.76980543,"punctuated_word":"TV.","sentiment":"neutral","sentiment_score":-0.29939740896224976},{"word":"and","start":47.575,"end":47.815002,"confidence":0.9991462,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.18962810933589935},{"word":"i","start":47.815002,"end":47.975002,"confidence":0.9982383,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21437695622444153},{"word":"thought","start":47.975002,"end":48.295002,"confidence":0.9918766,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.23330923914909363},{"word":"maybe","start":48.295002,"end":48.615,"confidence":0.9393822,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.30180054903030396},{"word":"it's","start":48.615,"end":48.855003,"confidence":0.9985076,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.28955039381980896},{"word":"something","start":48.855003,"end":49.175003,"confidence":0.9926559,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.3288782835006714},{"word":"with","start":49.175003,"end":49.415,"confidence":0.9995301,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.3335627019405365},{"word":"my","start":49.415,"end":49.735,"confidence":0.9996772,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.332607626914978},{"word":"tv","start":49.735,"end":50.215004,"confidence":0.99946004,"punctuated_word":"TV","sentiment":"negative","sentiment_score":-0.3344965875148773},{"word":"or","start":50.215004,"end":50.695,"confidence":0.9885034,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.26531368494033813},{"word":"something","start":50.695,"end":51.095,"confidence":0.99953413,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.3066864311695099},{"word":"on","start":51.095,"end":51.255,"confidence":0.9996666,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.2601373791694641},{"word":"the","start":51.255,"end":51.655003,"confidence":0.9989028,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2607368528842926},{"word":"manufacturer","start":51.655003,"end":52.155003,"confidence":0.92389446,"punctuated_word":"manufacturer","sentiment":"neutral","sentiment_score":-0.25877633690834045},{"word":"then","start":52.535004,"end":52.855003,"confidence":0.8503876,"punctuated_word":"then,","sentiment":"neutral","sentiment_score":-0.19485285878181455},{"word":"but","start":52.855003,"end":53.015,"confidence":0.9825211,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.2079545855522156},{"word":"i've","start":53.015,"end":53.175003,"confidence":0.99570405,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.2626717686653137},{"word":"done","start":53.175003,"end":53.415,"confidence":0.9992261,"punctuated_word":"done","sentiment":"neutral","sentiment_score":-0.2402736097574234},{"word":"everything","start":53.415,"end":53.915,"confidence":0.9997838,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":-0.2472732812166214},{"word":"that","start":55.440002,"end":55.760002,"confidence":0.99438757,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.18851307034492493},{"word":"i","start":55.760002,"end":56.08,"confidence":0.9695507,"punctuated_word":"I,","sentiment":"neutral","sentiment_score":-0.26720502972602844},{"word":"you","start":56.08,"end":56.16,"confidence":0.99973255,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2277143895626068},{"word":"know","start":56.16,"end":56.640003,"confidence":0.9951844,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.23356881737709043},{"word":"would","start":56.640003,"end":56.88,"confidence":0.5239266,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.20832331478595736},{"word":"suggest","start":56.88,"end":57.280003,"confidence":0.68365556,"punctuated_word":"suggest","sentiment":"neutral","sentiment_score":-0.20751284062862396},{"word":"it","start":57.280003,"end":57.440002,"confidence":0.8698728,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2559359669685364},{"word":"online","start":57.440002,"end":57.920002,"confidence":0.8877067,"punctuated_word":"online","sentiment":"neutral","sentiment_score":-0.21557970345020297},{"word":"or","start":57.920002,"end":58.24,"confidence":0.9016186,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.2656678557395935},{"word":"through","start":58.24,"end":58.56,"confidence":0.9912879,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.3112262487411499},{"word":"the","start":58.56,"end":58.72,"confidence":0.99945337,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3369565010070801},{"word":"tv","start":58.72,"end":59.22,"confidence":0.96592396,"punctuated_word":"TV.","sentiment":"neutral","sentiment_score":-0.25168541073799133},{"word":"and","start":60.0,"end":60.480003,"confidence":0.7802013,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":-0.2916533946990967},{"word":"yeah","start":60.480003,"end":60.800003,"confidence":0.9713844,"punctuated_word":"yeah,","sentiment":"negative","sentiment_score":-0.340274453163147},{"word":"like","start":60.800003,"end":61.120003,"confidence":0.94736195,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.35029691457748413},{"word":"i","start":61.120003,"end":61.440002,"confidence":0.9837044,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4085402190685272},{"word":"everything's","start":61.84,"end":62.34,"confidence":0.9745933,"punctuated_word":"everything's","sentiment":"negative","sentiment_score":-0.4209419190883637},{"word":"just","start":62.480003,"end":62.980003,"confidence":0.9994271,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.3468809425830841},{"word":"not","start":63.2,"end":63.440002,"confidence":0.7780758,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4973126351833343},{"word":"working","start":63.440002,"end":63.760002,"confidence":0.9997489,"punctuated_word":"working","sentiment":"negative","sentiment_score":-0.45173653960227966},{"word":"as","start":63.760002,"end":64.0,"confidence":0.9993905,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.4008217453956604},{"word":"it","start":64.0,"end":64.16,"confidence":0.9992298,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.35934582352638245},{"word":"should","start":64.16,"end":64.66,"confidence":0.99916124,"punctuated_word":"should.","sentiment":"negative","sentiment_score":-0.33377310633659363},{"word":"yes","start":72.965,"end":73.284996,"confidence":0.82745224,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.041881367564201355},{"word":"you","start":73.284996,"end":73.525,"confidence":0.82088757,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.04907632991671562},{"word":"are","start":73.525,"end":74.025,"confidence":0.98614645,"punctuated_word":"are.","sentiment":"neutral","sentiment_score":0.03642784804105759},{"word":"oh","start":107.005,"end":107.244995,"confidence":0.86692977,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.07825711369514465},{"word":"okay","start":107.244995,"end":107.744995,"confidence":0.9979376,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.07376222312450409},{"word":"because","start":107.80499,"end":107.965,"confidence":0.9655945,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.10398238897323608},{"word":"yeah","start":108.125,"end":108.44499,"confidence":0.99482036,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.06665735691785812},{"word":"like","start":108.44499,"end":108.94499,"confidence":0.9971892,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.06710328161716461},{"word":"was","start":109.36,"end":109.52,"confidence":0.999283,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.08536837995052338},{"word":"there","start":109.52,"end":109.76,"confidence":0.9998159,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.0686522126197815},{"word":"a","start":109.76,"end":109.92,"confidence":0.9928947,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08900968730449677},{"word":"reason","start":109.92,"end":110.24,"confidence":0.9999262,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.11846305429935455},{"word":"that","start":110.24,"end":110.479996,"confidence":0.9981121,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.13095493614673617},{"word":"this","start":110.479996,"end":110.64,"confidence":0.9575946,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.17297863960266113},{"word":"happened","start":110.64,"end":110.96,"confidence":0.9702128,"punctuated_word":"happened?","sentiment":"neutral","sentiment_score":-0.1441519856452942},{"word":"because","start":110.96,"end":111.2,"confidence":0.9846401,"punctuated_word":"Because,","sentiment":"neutral","sentiment_score":-0.11627177894115448},{"word":"like","start":111.2,"end":111.6,"confidence":0.9993808,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.14365558326244354},{"word":"when","start":111.6,"end":111.76,"confidence":0.99863964,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.1462354063987732},{"word":"you","start":111.76,"end":111.92,"confidence":0.9995127,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.20149339735507965},{"word":"guys","start":111.92,"end":112.159996,"confidence":0.99936026,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.17374694347381592},{"word":"did","start":112.159996,"end":112.4,"confidence":0.8730084,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.19221240282058716},{"word":"it","start":112.4,"end":112.479996,"confidence":0.97366047,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1902696043252945},{"word":"last","start":112.479996,"end":112.72,"confidence":0.99958104,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.08975514769554138},{"word":"time","start":112.72,"end":112.96,"confidence":0.97455215,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.12274869531393053},{"word":"it","start":112.96,"end":113.2,"confidence":0.994027,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.05359296500682831},{"word":"seemed","start":113.2,"end":113.6,"confidence":0.7704346,"punctuated_word":"seemed","sentiment":"neutral","sentiment_score":-0.07450151443481445},{"word":"fine","start":113.6,"end":113.92,"confidence":0.81735617,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":-0.08101676404476166},{"word":"so","start":113.92,"end":114.159996,"confidence":0.9987679,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2426145970821381},{"word":"i","start":114.159996,"end":114.24,"confidence":0.9989417,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3887772858142853},{"word":"don't","start":114.24,"end":114.4,"confidence":0.99888,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.26992008090019226},{"word":"know","start":114.4,"end":114.56,"confidence":0.99840313,"punctuated_word":"know","sentiment":"negative","sentiment_score":-0.3993636071681976},{"word":"why","start":114.56,"end":114.72,"confidence":0.9995795,"punctuated_word":"why","sentiment":"negative","sentiment_score":-0.5592027902603149},{"word":"you","start":114.72,"end":114.88,"confidence":0.9990024,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.5554072260856628},{"word":"guys","start":114.88,"end":115.119995,"confidence":0.9995679,"punctuated_word":"guys","sentiment":"negative","sentiment_score":-0.478590726852417},{"word":"have","start":115.119995,"end":115.28,"confidence":0.7581521,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.5589292645454407},{"word":"to","start":115.28,"end":115.44,"confidence":0.9988844,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5271914005279541},{"word":"do","start":115.44,"end":115.52,"confidence":0.9994702,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.5426838397979736},{"word":"it","start":115.52,"end":115.76,"confidence":0.9989605,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.48760196566581726},{"word":"again","start":115.76,"end":116.159996,"confidence":0.7912515,"punctuated_word":"again.","sentiment":"negative","sentiment_score":-0.42419278621673584},{"word":"like","start":116.159996,"end":116.32,"confidence":0.99241525,"punctuated_word":"Like","sentiment":"neutral","sentiment_score":-0.18338805437088013},{"word":"and","start":116.64,"end":116.799995,"confidence":0.99935836,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.15181362628936768},{"word":"then","start":116.799995,"end":117.119995,"confidence":0.99894637,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.18769535422325137},{"word":"the","start":117.119995,"end":117.36,"confidence":0.9881754,"punctuated_word":"the,","sentiment":"neutral","sentiment_score":-0.19645529985427856},{"word":"like","start":117.36,"end":117.84,"confidence":0.9997947,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.20103760063648224},{"word":"warning","start":117.84,"end":118.32,"confidence":0.9950176,"punctuated_word":"warning","sentiment":"neutral","sentiment_score":-0.2511054277420044},{"word":"was","start":118.32,"end":118.56,"confidence":0.9789162,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.22036439180374143},{"word":"only","start":118.56,"end":118.88,"confidence":0.99963737,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.2255239188671112},{"word":"a","start":118.88,"end":118.96,"confidence":0.9991485,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2281186729669571},{"word":"couple","start":118.96,"end":119.36,"confidence":0.9999174,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":-0.2283992171287537},{"word":"of","start":119.36,"end":119.52,"confidence":0.9922943,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.23577719926834104},{"word":"hours","start":119.52,"end":120.0,"confidence":0.9975454,"punctuated_word":"hours","sentiment":"neutral","sentiment_score":-0.2324342280626297},{"word":"as","start":120.0,"end":120.159996,"confidence":0.9984837,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.2421252727508545},{"word":"well","start":120.159996,"end":120.56,"confidence":0.977363,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":-0.1884863972663879},{"word":"so","start":120.56,"end":121.06,"confidence":0.9781245,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.15221135318279266},{"word":"well","start":146.55,"end":147.03,"confidence":0.9948211,"punctuated_word":"Well,","sentiment":"negative","sentiment_score":-0.4727665185928345},{"word":"when","start":147.03,"end":147.27,"confidence":0.99948347,"punctuated_word":"when","sentiment":"negative","sentiment_score":-0.4911991357803345},{"word":"i","start":147.27,"end":147.35,"confidence":0.99969864,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.45028427243232727},{"word":"do","start":147.35,"end":147.59,"confidence":0.546487,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.4401977062225342},{"word":"the","start":147.59,"end":147.75,"confidence":0.997707,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.454269140958786},{"word":"state","start":147.75,"end":148.15,"confidence":0.82620466,"punctuated_word":"state","sentiment":"neutral","sentiment_score":-0.33324241638183594},{"word":"test","start":148.15,"end":148.515,"confidence":0.9784138,"punctuated_word":"test,","sentiment":"negative","sentiment_score":-0.3522145748138428},{"word":"it","start":148.835,"end":148.995,"confidence":0.989113,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.4951479434967041},{"word":"apparently","start":148.995,"end":149.495,"confidence":0.6871973,"punctuated_word":"apparently","sentiment":"negative","sentiment_score":-0.4986175894737244},{"word":"connects","start":149.795,"end":150.275,"confidence":0.97003853,"punctuated_word":"connects","sentiment":"negative","sentiment_score":-0.5223091840744019},{"word":"the","start":150.275,"end":150.515,"confidence":0.5687073,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.49322080612182617},{"word":"servers","start":150.515,"end":150.995,"confidence":0.9663699,"punctuated_word":"servers","sentiment":"negative","sentiment_score":-0.489091157913208},{"word":"in","start":150.995,"end":151.315,"confidence":0.9990182,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.5727283954620361},{"word":"adelaide","start":151.315,"end":151.815,"confidence":0.89665806,"punctuated_word":"Adelaide,","sentiment":"negative","sentiment_score":-0.4498654305934906},{"word":"which","start":151.955,"end":152.455,"confidence":0.9998005,"punctuated_word":"which","sentiment":"negative","sentiment_score":-0.6846757531166077},{"word":"are","start":152.515,"end":152.595,"confidence":0.8647793,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.7559581995010376},{"word":"worse","start":152.595,"end":152.83499,"confidence":0.93893063,"punctuated_word":"worse","sentiment":"negative","sentiment_score":-0.6794275641441345},{"word":"than","start":152.83499,"end":152.995,"confidence":0.9911912,"punctuated_word":"than","sentiment":"negative","sentiment_score":-0.5524797439575195},{"word":"the","start":152.995,"end":153.155,"confidence":0.9993954,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6519412398338318},{"word":"ones","start":153.155,"end":153.395,"confidence":0.99599034,"punctuated_word":"ones","sentiment":"negative","sentiment_score":-0.5619038939476013},{"word":"that","start":153.395,"end":153.555,"confidence":0.9952685,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.5704118609428406},{"word":"i","start":153.555,"end":153.635,"confidence":0.9974865,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.562114953994751},{"word":"was","start":153.635,"end":153.875,"confidence":0.99079376,"punctuated_word":"was","sentiment":"negative","sentiment_score":-0.5092743635177612},{"word":"speaking","start":153.875,"end":154.275,"confidence":0.5328154,"punctuated_word":"speaking","sentiment":"negative","sentiment_score":-0.4564428627490998},{"word":"to","start":154.275,"end":154.435,"confidence":0.99718946,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4866401851177216},{"word":"in","start":154.435,"end":154.675,"confidence":0.99525213,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.5400450825691223},{"word":"melbourne","start":154.675,"end":155.175,"confidence":0.9952928,"punctuated_word":"Melbourne.","sentiment":"negative","sentiment_score":-0.4307999610900879},{"word":"so","start":155.555,"end":155.955,"confidence":0.8915533,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.2976890206336975},{"word":"like","start":155.955,"end":156.275,"confidence":0.99965334,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.30056431889533997},{"word":"yeah","start":156.355,"end":156.83499,"confidence":0.9912238,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.2878797948360443},{"word":"like","start":156.83499,"end":157.33499,"confidence":0.78076804,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.25490933656692505},{"word":"what","start":158.035,"end":158.19499,"confidence":0.99149466,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.2695586383342743},{"word":"what's","start":158.275,"end":158.595,"confidence":0.9996828,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.27023762464523315},{"word":"the","start":158.595,"end":158.755,"confidence":0.99955076,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2657834589481354},{"word":"story","start":158.755,"end":159.075,"confidence":0.99953806,"punctuated_word":"story","sentiment":"neutral","sentiment_score":-0.2501083016395569},{"word":"with","start":159.075,"end":159.315,"confidence":0.9318448,"punctuated_word":"with,","sentiment":"neutral","sentiment_score":-0.29697006940841675},{"word":"like","start":159.315,"end":159.795,"confidence":0.9657129,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.2995385229587555},{"word":"why","start":159.795,"end":160.115,"confidence":0.99593997,"punctuated_word":"why","sentiment":"negative","sentiment_score":-0.3841630816459656},{"word":"did","start":160.115,"end":160.275,"confidence":0.5231413,"punctuated_word":"did","sentiment":"negative","sentiment_score":-0.4473577737808227},{"word":"this","start":160.275,"end":160.435,"confidence":0.96079636,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.4470653533935547},{"word":"need","start":160.435,"end":160.675,"confidence":0.9931062,"punctuated_word":"need","sentiment":"negative","sentiment_score":-0.5304988622665405},{"word":"to","start":160.675,"end":160.755,"confidence":0.99862313,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.48679119348526},{"word":"get","start":160.755,"end":160.915,"confidence":0.99932826,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.4822584092617035},{"word":"changed","start":160.915,"end":161.315,"confidence":0.99897707,"punctuated_word":"changed","sentiment":"negative","sentiment_score":-0.3960777819156647},{"word":"again","start":161.315,"end":161.815,"confidence":0.9687791,"punctuated_word":"again?","sentiment":"negative","sentiment_score":-0.3514636158943176},{"word":"because","start":162.69,"end":162.93001,"confidence":0.95851314,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.21233801543712616},{"word":"the","start":162.93001,"end":163.17,"confidence":0.9980665,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3162367045879364},{"word":"email","start":163.17,"end":163.49,"confidence":0.98826015,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.29949718713760376},{"word":"i","start":163.49,"end":163.65,"confidence":0.98262286,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2536296546459198},{"word":"got","start":163.65,"end":164.13,"confidence":0.98797476,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.2669866383075714},{"word":"basically","start":164.13,"end":164.61,"confidence":0.93381983,"punctuated_word":"basically","sentiment":"neutral","sentiment_score":-0.24910733103752136},{"word":"said","start":164.61,"end":164.93001,"confidence":0.9942966,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.28217005729675293},{"word":"that","start":164.93001,"end":165.09,"confidence":0.9960945,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2866176664829254},{"word":"we'd","start":165.09,"end":165.33,"confidence":0.98726565,"punctuated_word":"we'd","sentiment":"neutral","sentiment_score":-0.2392929494380951},{"word":"be","start":165.33,"end":165.41,"confidence":0.9981974,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.2697359621524811},{"word":"getting","start":165.41,"end":165.81,"confidence":0.9998134,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.27359020709991455},{"word":"ips","start":165.81,"end":166.31,"confidence":0.9089425,"punctuated_word":"IPs","sentiment":"neutral","sentiment_score":-0.1799033135175705},{"word":"in","start":167.17,"end":167.41,"confidence":0.9385094,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.24616296589374545},{"word":"australia","start":167.41,"end":167.91,"confidence":0.774913,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":-0.23176348209381104},{"word":"but","start":167.97,"end":168.13,"confidence":0.99865216,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.2401307225227356},{"word":"it","start":168.13,"end":168.29001,"confidence":0.99762625,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.33501720428466797},{"word":"was","start":168.29001,"end":168.53,"confidence":0.993375,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.30658411979675293},{"word":"like","start":168.69,"end":168.93001,"confidence":0.94391966,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.2759389281272888},{"word":"from","start":168.93001,"end":169.17,"confidence":0.99915993,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.2748182713985443},{"word":"what","start":169.17,"end":169.33,"confidence":0.99919206,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.22657626867294312},{"word":"i","start":169.33,"end":169.49,"confidence":0.9990189,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18635068833827972},{"word":"understood","start":169.49,"end":169.97,"confidence":0.94361144,"punctuated_word":"understood,","sentiment":"neutral","sentiment_score":-0.19977158308029175},{"word":"the","start":169.97,"end":170.13,"confidence":0.9922736,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2119578123092651},{"word":"last","start":170.13,"end":170.37,"confidence":0.99966896,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.18319539725780487},{"word":"one","start":170.37,"end":170.69,"confidence":0.99954057,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.21126534044742584},{"word":"already","start":170.69,"end":171.01,"confidence":0.99294126,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.2408013790845871},{"word":"put","start":171.01,"end":171.25,"confidence":0.9993187,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.1733713299036026},{"word":"us","start":171.25,"end":171.41,"confidence":0.99335575,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.190414696931839},{"word":"in","start":171.41,"end":171.65,"confidence":0.9993137,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.2092060148715973},{"word":"australia","start":171.65,"end":172.15,"confidence":0.9984577,"punctuated_word":"Australia","sentiment":"neutral","sentiment_score":-0.2267571985721588},{"word":"from","start":172.21,"end":172.71,"confidence":0.99715793,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.21910057961940765},{"word":"the","start":173.01,"end":173.33,"confidence":0.9993212,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.20136137306690216},{"word":"us","start":173.33,"end":173.65,"confidence":0.99729294,"punctuated_word":"US","sentiment":"neutral","sentiment_score":-0.2292988747358322},{"word":"one","start":173.65,"end":174.15,"confidence":0.9939793,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.22100597620010376},{"word":"so","start":203.965,"end":204.20499,"confidence":0.595197,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.17385146021842957},{"word":"yeah","start":204.20499,"end":204.36499,"confidence":0.96597934,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.1375862956047058},{"word":"there's","start":204.36499,"end":204.86499,"confidence":0.98451066,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.1516876220703125},{"word":"absolutely","start":204.92499,"end":205.42499,"confidence":0.997491,"punctuated_word":"absolutely","sentiment":"neutral","sentiment_score":-0.13222602009773254},{"word":"no","start":205.64499,"end":205.965,"confidence":0.9972849,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.16278919577598572},{"word":"indicate","start":205.965,"end":206.28499,"confidence":0.5921554,"punctuated_word":"indicate","sentiment":"neutral","sentiment_score":-0.19932030141353607},{"word":"sorry","start":206.685,"end":207.185,"confidence":0.9832419,"punctuated_word":"sorry?","sentiment":"neutral","sentiment_score":-0.20735803246498108},{"word":"so","start":217.37001,"end":217.77,"confidence":0.9913464,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2224432528018951},{"word":"but","start":217.85,"end":218.09,"confidence":0.9985782,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.17479729652404785},{"word":"yeah","start":218.17,"end":218.41,"confidence":0.8374727,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.21141356229782104},{"word":"so","start":218.41,"end":218.65001,"confidence":0.9809693,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2952312231063843},{"word":"there's","start":218.65001,"end":218.89,"confidence":0.9693333,"punctuated_word":"there's","sentiment":"negative","sentiment_score":-0.3637966513633728},{"word":"no","start":218.89,"end":219.21,"confidence":0.9992797,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.40778037905693054},{"word":"indication","start":219.21,"end":219.71,"confidence":0.9961331,"punctuated_word":"indication","sentiment":"negative","sentiment_score":-0.45671701431274414},{"word":"because","start":219.85,"end":220.17,"confidence":0.47442052,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.3952376246452331},{"word":"yeah","start":220.25,"end":220.49,"confidence":0.9959043,"punctuated_word":"yeah.","sentiment":"negative","sentiment_score":-0.43310144543647766},{"word":"like","start":220.49,"end":220.99,"confidence":0.97040963,"punctuated_word":"Like,","sentiment":"negative","sentiment_score":-0.3972160220146179},{"word":"it's","start":223.05,"end":223.29001,"confidence":0.7749952,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.4969789981842041},{"word":"it's","start":223.29001,"end":223.69,"confidence":0.9984487,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.5627312064170837},{"word":"affecting","start":223.69,"end":224.19,"confidence":0.9961295,"punctuated_word":"affecting","sentiment":"negative","sentiment_score":-0.4928467869758606},{"word":"my","start":224.25,"end":224.49,"confidence":0.9998568,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.5129323601722717},{"word":"work","start":224.49,"end":224.73,"confidence":0.76076853,"punctuated_word":"work,","sentiment":"negative","sentiment_score":-0.45995044708251953},{"word":"and","start":224.73,"end":225.05,"confidence":0.9991357,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.454806387424469},{"word":"i've","start":225.05,"end":225.29001,"confidence":0.9665693,"punctuated_word":"I've","sentiment":"negative","sentiment_score":-0.49422508478164673},{"word":"got","start":225.29001,"end":225.53,"confidence":0.9967829,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.4653002917766571},{"word":"a","start":225.53,"end":225.69,"confidence":0.9987551,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3597669005393982},{"word":"very","start":225.69,"end":226.17,"confidence":0.9997234,"punctuated_word":"very","sentiment":"negative","sentiment_score":-0.40866467356681824},{"word":"important","start":226.17,"end":226.65001,"confidence":0.99972147,"punctuated_word":"important","sentiment":"negative","sentiment_score":-0.36925315856933594},{"word":"video","start":226.65001,"end":227.05,"confidence":0.9997849,"punctuated_word":"video","sentiment":"negative","sentiment_score":-0.4182446002960205},{"word":"call","start":227.05,"end":227.21,"confidence":0.9954873,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.40442144870758057},{"word":"tomorrow","start":227.21,"end":227.61,"confidence":0.7698641,"punctuated_word":"tomorrow.","sentiment":"negative","sentiment_score":-0.3954395651817322},{"word":"and","start":227.61,"end":227.69,"confidence":0.86104476,"punctuated_word":"And","sentiment":"negative","sentiment_score":-0.39207080006599426},{"word":"then","start":227.69,"end":227.85,"confidence":0.74722236,"punctuated_word":"then,","sentiment":"negative","sentiment_score":-0.386836290359497},{"word":"you","start":227.85,"end":228.01001,"confidence":0.99952257,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.41325506567955017},{"word":"know","start":228.01001,"end":228.33,"confidence":0.99252796,"punctuated_word":"know,","sentiment":"negative","sentiment_score":-0.407062292098999},{"word":"if","start":228.33,"end":228.49,"confidence":0.9944582,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.46542873978614807},{"word":"i","start":228.49,"end":228.57,"confidence":0.99865365,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.43924593925476074},{"word":"miss","start":228.57,"end":228.89,"confidence":0.68011427,"punctuated_word":"miss","sentiment":"negative","sentiment_score":-0.3583146035671234},{"word":"that","start":228.89,"end":229.13,"confidence":0.9533758,"punctuated_word":"that,","sentiment":"negative","sentiment_score":-0.446428656578064},{"word":"then","start":229.13,"end":229.29001,"confidence":0.9995491,"punctuated_word":"then","sentiment":"negative","sentiment_score":-0.5316404700279236},{"word":"i'm","start":229.29001,"end":229.45,"confidence":0.9990425,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5676242113113403},{"word":"gonna","start":229.45,"end":229.77,"confidence":0.9959007,"punctuated_word":"gonna","sentiment":"negative","sentiment_score":-0.562358021736145},{"word":"get","start":229.77,"end":230.01001,"confidence":0.9982925,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.5112077593803406},{"word":"charged","start":230.01001,"end":230.51001,"confidence":0.9817332,"punctuated_word":"charged.","sentiment":"negative","sentiment_score":-0.4386634826660156},{"word":"so","start":230.57,"end":231.07,"confidence":0.87704575,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.2276349514722824},{"word":"like","start":231.45,"end":231.95,"confidence":0.9970518,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.13741551339626312},{"word":"what","start":232.325,"end":232.485,"confidence":0.9995048,"punctuated_word":"what","sentiment":"negative","sentiment_score":-0.34863173961639404},{"word":"are","start":232.485,"end":232.64499,"confidence":0.9025736,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.35064494609832764},{"word":"you","start":232.64499,"end":232.72499,"confidence":0.9995702,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3897378742694855},{"word":"guys","start":232.72499,"end":233.22499,"confidence":0.9991099,"punctuated_word":"guys","sentiment":"negative","sentiment_score":-0.3804420232772827},{"word":"doing","start":240.325,"end":240.825,"confidence":0.99938333,"punctuated_word":"doing?","sentiment":"neutral","sentiment_score":-0.23755216598510745},{"word":"two","start":261.275,"end":261.515,"confidence":0.98375744,"punctuated_word":"Two","sentiment":"neutral","sentiment_score":-0.0938974916934967},{"word":"weeks","start":261.515,"end":262.015,"confidence":0.9593383,"punctuated_word":"weeks?","sentiment":"neutral","sentiment_score":-0.066624216735363},{"word":"jesus","start":263.195,"end":263.695,"confidence":0.95502484,"punctuated_word":"Jesus.","sentiment":"neutral","sentiment_score":-0.13375157117843628},{"word":"what","start":264.475,"end":264.975,"confidence":0.47189564,"punctuated_word":"What?","sentiment":"neutral","sentiment_score":-0.19222548604011536},{"word":"what","start":265.83502,"end":266.075,"confidence":0.5827971,"punctuated_word":"What?","sentiment":"negative","sentiment_score":-0.3344857096672058},{"word":"that's","start":266.075,"end":266.475,"confidence":0.98557615,"punctuated_word":"That's","sentiment":"negative","sentiment_score":-0.82229083776474},{"word":"unacceptable","start":266.475,"end":266.975,"confidence":0.99580383,"punctuated_word":"unacceptable.","sentiment":"negative","sentiment_score":-0.7889624834060669},{"word":"like","start":267.83502,"end":268.075,"confidence":0.96090746,"punctuated_word":"Like,","sentiment":"negative","sentiment_score":-0.6662018299102783},{"word":"i","start":268.075,"end":268.23502,"confidence":0.9990287,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.68316251039505},{"word":"know","start":268.23502,"end":268.39502,"confidence":0.9995449,"punctuated_word":"know","sentiment":"negative","sentiment_score":-0.5462833046913147},{"word":"it's","start":268.39502,"end":268.555,"confidence":0.9978694,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.5606870055198669},{"word":"not","start":268.555,"end":268.795,"confidence":0.9994991,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3634719252586365},{"word":"your","start":268.795,"end":269.11502,"confidence":0.9968156,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.5535418391227722},{"word":"specific","start":269.11502,"end":269.61502,"confidence":0.99955827,"punctuated_word":"specific","sentiment":"negative","sentiment_score":-0.3724628984928131},{"word":"fault","start":269.755,"end":270.075,"confidence":0.9344049,"punctuated_word":"fault,","sentiment":"negative","sentiment_score":-0.45300501585006714},{"word":"but","start":270.075,"end":270.575,"confidence":0.9994925,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.31232956051826477},{"word":"there","start":270.715,"end":270.875,"confidence":0.9969375,"punctuated_word":"there","sentiment":"negative","sentiment_score":-0.4462079405784607},{"word":"was","start":270.875,"end":271.11502,"confidence":0.9965538,"punctuated_word":"was","sentiment":"negative","sentiment_score":-0.39109835028648376},{"word":"no","start":271.11502,"end":271.355,"confidence":0.9994777,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.3727763891220093},{"word":"problem","start":271.355,"end":271.83502,"confidence":0.9994293,"punctuated_word":"problem","sentiment":"negative","sentiment_score":-0.3655415773391723},{"word":"before","start":271.83502,"end":272.155,"confidence":0.6791005,"punctuated_word":"before,","sentiment":"negative","sentiment_score":-0.412305623292923},{"word":"and","start":272.155,"end":272.315,"confidence":0.9968014,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.40157750248909},{"word":"now","start":272.315,"end":272.555,"confidence":0.995836,"punctuated_word":"now","sentiment":"negative","sentiment_score":-0.5623030066490173},{"word":"it's","start":272.555,"end":272.635,"confidence":0.8317342,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.6120964884757996},{"word":"only","start":272.635,"end":272.95502,"confidence":0.9755529,"punctuated_word":"only","sentiment":"negative","sentiment_score":-0.46879297494888306},{"word":"two","start":272.95502,"end":273.195,"confidence":0.99644655,"punctuated_word":"two","sentiment":"negative","sentiment_score":-0.5718812942504883},{"word":"weeks","start":273.195,"end":273.67502,"confidence":0.99509877,"punctuated_word":"weeks","sentiment":"negative","sentiment_score":-0.6238062977790833},{"word":"with","start":273.67502,"end":274.17502,"confidence":0.9882764,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.6432206630706787},{"word":"completely","start":274.63,"end":275.13,"confidence":0.99810815,"punctuated_word":"completely","sentiment":"negative","sentiment_score":-0.7032577991485596},{"word":"disrupted","start":275.19,"end":275.69,"confidence":0.97342664,"punctuated_word":"disrupted","sentiment":"negative","sentiment_score":-0.6414187550544739},{"word":"internet","start":275.75,"end":276.25,"confidence":0.6541089,"punctuated_word":"Internet.","sentiment":"negative","sentiment_score":-0.685818076133728},{"word":"like","start":276.31,"end":276.81,"confidence":0.97917366,"punctuated_word":"Like,","sentiment":"negative","sentiment_score":-0.5970257520675659},{"word":"that's","start":276.87003,"end":277.27002,"confidence":0.99970496,"punctuated_word":"that's","sentiment":"negative","sentiment_score":-0.7048177123069763},{"word":"not","start":277.27002,"end":277.51,"confidence":0.9995278,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7416226863861084},{"word":"okay","start":277.51,"end":278.01,"confidence":0.9993066,"punctuated_word":"okay.","sentiment":"negative","sentiment_score":-0.6356911659240723},{"word":"i'm","start":278.23,"end":278.47,"confidence":0.9994811,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.6902345418930054},{"word":"not","start":278.47,"end":278.71002,"confidence":0.99952483,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7167134881019592},{"word":"okay","start":278.71002,"end":279.03,"confidence":0.9995839,"punctuated_word":"okay","sentiment":"negative","sentiment_score":-0.6727698445320129},{"word":"with","start":279.03,"end":279.27002,"confidence":0.99722606,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.7171459794044495},{"word":"paying","start":279.27002,"end":279.59,"confidence":0.9989065,"punctuated_word":"paying","sentiment":"negative","sentiment_score":-0.6221317648887634},{"word":"for","start":279.59,"end":279.83002,"confidence":0.99920505,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.5290839672088623},{"word":"a","start":279.83002,"end":279.91,"confidence":0.9981604,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.6501758098602295},{"word":"month","start":279.91,"end":280.41,"confidence":0.99839586,"punctuated_word":"month","sentiment":"negative","sentiment_score":-0.5823234915733337},{"word":"of","start":280.47,"end":280.71002,"confidence":0.99436957,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.6141608357429504},{"word":"essentially","start":280.71002,"end":281.21002,"confidence":0.9203981,"punctuated_word":"essentially","sentiment":"negative","sentiment_score":-0.6518363356590271},{"word":"kneecap","start":282.39,"end":282.89,"confidence":0.9198375,"punctuated_word":"kneecap","sentiment":"negative","sentiment_score":-0.6079956293106079},{"word":"service","start":283.19,"end":283.69,"confidence":0.9896247,"punctuated_word":"service.","sentiment":"negative","sentiment_score":-0.5245248079299927},{"word":"well","start":294.805,"end":295.125,"confidence":0.58588386,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.25344613194465637},{"word":"because","start":295.125,"end":295.285,"confidence":0.9412847,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.2607252895832062},{"word":"yeah","start":295.445,"end":295.76498,"confidence":0.99262846,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.2918168306350708},{"word":"i'm","start":295.76498,"end":296.085,"confidence":0.99806124,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.522113561630249},{"word":"i'm","start":296.085,"end":296.245,"confidence":0.947176,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.6055055856704712},{"word":"more","start":296.245,"end":296.485,"confidence":0.99933136,"punctuated_word":"more","sentiment":"negative","sentiment_score":-0.6116369366645813},{"word":"annoyed","start":296.485,"end":296.885,"confidence":0.997482,"punctuated_word":"annoyed","sentiment":"negative","sentiment_score":-0.5735144019126892},{"word":"as","start":296.885,"end":297.04498,"confidence":0.99614966,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.6125802993774414},{"word":"well","start":297.04498,"end":297.285,"confidence":0.9995289,"punctuated_word":"well","sentiment":"negative","sentiment_score":-0.5970813035964966},{"word":"because","start":297.285,"end":297.785,"confidence":0.78522843,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.5009179711341858},{"word":"i","start":298.085,"end":298.165,"confidence":0.9990256,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6987876296043396},{"word":"got","start":298.165,"end":298.405,"confidence":0.9993278,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.6452118754386902},{"word":"that","start":298.405,"end":298.645,"confidence":0.9994272,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.6301109790802002},{"word":"flyer","start":298.645,"end":298.965,"confidence":0.985299,"punctuated_word":"flyer","sentiment":"negative","sentiment_score":-0.6138427257537842},{"word":"in","start":298.965,"end":299.125,"confidence":0.9788629,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.6043657064437866},{"word":"the","start":299.125,"end":299.285,"confidence":0.9997389,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6821456551551819},{"word":"mail","start":299.285,"end":299.525,"confidence":0.9985122,"punctuated_word":"mail","sentiment":"negative","sentiment_score":-0.6004118919372559},{"word":"that","start":299.525,"end":299.685,"confidence":0.98846996,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.5412601828575134},{"word":"my","start":299.685,"end":299.91,"confidence":0.99973947,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.6406458020210266},{"word":"speeds","start":299.99,"end":300.31,"confidence":0.97320896,"punctuated_word":"speeds","sentiment":"negative","sentiment_score":-0.4494864046573639},{"word":"were","start":300.31,"end":300.39,"confidence":0.9927609,"punctuated_word":"were","sentiment":"negative","sentiment_score":-0.5174643397331238},{"word":"meant","start":300.39,"end":300.63,"confidence":0.9987967,"punctuated_word":"meant","sentiment":"negative","sentiment_score":-0.5236766934394836},{"word":"to","start":300.63,"end":300.71,"confidence":0.97593427,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5182639956474304},{"word":"be","start":300.71,"end":300.87,"confidence":0.90905255,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.5569289326667786},{"word":"upgraded","start":300.87,"end":301.27,"confidence":0.97354716,"punctuated_word":"upgraded","sentiment":"negative","sentiment_score":-0.37583646178245544},{"word":"for","start":301.27,"end":301.43,"confidence":0.98426485,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.4237493574619293},{"word":"free","start":301.43,"end":301.59,"confidence":0.8201946,"punctuated_word":"free,","sentiment":"negative","sentiment_score":-0.4889753758907318},{"word":"and","start":301.59,"end":301.83002,"confidence":0.99901474,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.4706975817680359},{"word":"that","start":301.83002,"end":301.99,"confidence":0.9944301,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.6087297797203064},{"word":"also","start":301.99,"end":302.39,"confidence":0.9967231,"punctuated_word":"also","sentiment":"negative","sentiment_score":-0.553246259689331},{"word":"didn't","start":302.39,"end":302.79,"confidence":0.9995055,"punctuated_word":"didn't","sentiment":"negative","sentiment_score":-0.6030563712120056},{"word":"happen","start":302.79,"end":303.11002,"confidence":0.9956565,"punctuated_word":"happen.","sentiment":"negative","sentiment_score":-0.5486010313034058},{"word":"so","start":303.11002,"end":303.61002,"confidence":0.9395006,"punctuated_word":"So,","sentiment":"negative","sentiment_score":-0.5928046703338623},{"word":"like","start":304.95,"end":305.35,"confidence":0.9988512,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.6199231147766113},{"word":"the","start":305.35,"end":305.59,"confidence":0.99920493,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.720188319683075},{"word":"fact","start":305.59,"end":305.83002,"confidence":0.9997248,"punctuated_word":"fact","sentiment":"negative","sentiment_score":-0.6644487380981445},{"word":"that","start":305.83002,"end":305.99,"confidence":0.99904805,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.7040325999259949},{"word":"there's","start":305.99,"end":306.23,"confidence":0.9990883,"punctuated_word":"there's","sentiment":"negative","sentiment_score":-0.7321686148643494},{"word":"no","start":306.23,"end":306.47,"confidence":0.96516633,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.749129056930542},{"word":"sort","start":306.47,"end":306.79,"confidence":0.98892933,"punctuated_word":"sort","sentiment":"negative","sentiment_score":-0.7947522401809692},{"word":"of","start":306.79,"end":307.03,"confidence":0.9768662,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.7617563009262085},{"word":"real","start":307.03,"end":307.53,"confidence":0.9983204,"punctuated_word":"real","sentiment":"negative","sentiment_score":-0.7136172652244568},{"word":"communication","start":307.75,"end":308.25,"confidence":0.9997023,"punctuated_word":"communication","sentiment":"negative","sentiment_score":-0.7319442629814148},{"word":"about","start":308.47,"end":308.79,"confidence":0.99977547,"punctuated_word":"about","sentiment":"negative","sentiment_score":-0.7517760396003723},{"word":"this","start":308.79,"end":309.11002,"confidence":0.99947387,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.7114166021347046},{"word":"is","start":309.11002,"end":309.27,"confidence":0.78407335,"punctuated_word":"is,","sentiment":"negative","sentiment_score":-0.7244621515274048},{"word":"like","start":309.27,"end":309.51,"confidence":0.9955537,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.6765822172164917},{"word":"making","start":309.51,"end":309.75,"confidence":0.9986172,"punctuated_word":"making","sentiment":"negative","sentiment_score":-0.7461857199668884},{"word":"me","start":309.75,"end":309.99,"confidence":0.9970126,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.7339496612548828},{"word":"very","start":309.99,"end":310.23,"confidence":0.99949074,"punctuated_word":"very","sentiment":"negative","sentiment_score":-0.7182011604309082},{"word":"unhappy","start":310.23,"end":310.71,"confidence":0.99700624,"punctuated_word":"unhappy","sentiment":"negative","sentiment_score":-0.7127891778945923},{"word":"because","start":310.71,"end":310.95,"confidence":0.39123043,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.5355982780456543},{"word":"it's","start":310.95,"end":311.11002,"confidence":0.99162436,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.6605067253112793},{"word":"like","start":311.11002,"end":311.61002,"confidence":0.5642563,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.5337228775024414},{"word":"why","start":312.55,"end":312.87,"confidence":0.9598335,"punctuated_word":"why","sentiment":"negative","sentiment_score":-0.5817767381668091},{"word":"why","start":312.87,"end":313.11002,"confidence":0.9952295,"punctuated_word":"why","sentiment":"negative","sentiment_score":-0.5788103938102722},{"word":"is","start":313.11002,"end":313.35,"confidence":0.9939407,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6522467136383057},{"word":"it","start":313.35,"end":313.51,"confidence":0.9952324,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.6732385158538818},{"word":"taking","start":313.51,"end":314.01,"confidence":0.9990845,"punctuated_word":"taking","sentiment":"negative","sentiment_score":-0.5941295623779297},{"word":"so","start":314.15,"end":314.47,"confidence":0.9991984,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.6412378549575806},{"word":"long","start":314.47,"end":314.97,"confidence":0.9970122,"punctuated_word":"long?","sentiment":"negative","sentiment_score":-0.5257004499435425},{"word":"hello","start":319.875,"end":320.375,"confidence":0.9968077,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.13455379009246826},{"word":"okay","start":338.05,"end":338.55,"confidence":0.9477961,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.11149413883686066},{"word":"alright","start":340.77,"end":341.16998,"confidence":0.9723847,"punctuated_word":"Alright","sentiment":"neutral","sentiment_score":-0.011600114405155182},{"word":"then","start":341.16998,"end":341.49,"confidence":0.74687564,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.0030677206814289093},{"word":"thank","start":341.49,"end":341.72998,"confidence":0.9822624,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.21053902804851532},{"word":"you","start":341.72998,"end":341.88998,"confidence":0.9994949,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.22000113129615784},{"word":"for","start":341.88998,"end":342.05,"confidence":0.99955016,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.20536786317825317},{"word":"the","start":342.05,"end":342.21,"confidence":0.9968323,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.203024297952652},{"word":"information","start":342.21,"end":342.71,"confidence":0.95539093,"punctuated_word":"information.","sentiment":"neutral","sentiment_score":0.1728375405073166},{"word":"okay","start":356.235,"end":356.635,"confidence":0.9725633,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.12975859642028809},{"word":"well","start":356.635,"end":357.135,"confidence":0.98561347,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.1994042694568634},{"word":"i","start":357.755,"end":357.995,"confidence":0.91241205,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.22907820343971252},{"word":"appreciate","start":357.995,"end":358.495,"confidence":0.84438986,"punctuated_word":"appreciate","sentiment":"neutral","sentiment_score":-0.12743200361728668},{"word":"you","start":358.715,"end":358.875,"confidence":0.87050074,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3716827630996704},{"word":"promising","start":358.875,"end":359.375,"confidence":0.9912231,"punctuated_word":"promising","sentiment":"neutral","sentiment_score":-0.30512499809265137},{"word":"that","start":359.51498,"end":359.675,"confidence":0.88004386,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.2555376887321472},{"word":"but","start":359.675,"end":360.15,"confidence":0.9986533,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.27065300941467285},{"word":"you","start":360.22998,"end":360.38998,"confidence":0.99986017,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.654697060585022},{"word":"guys","start":360.38998,"end":360.63,"confidence":0.99832803,"punctuated_word":"guys","sentiment":"negative","sentiment_score":-0.6139166355133057},{"word":"have","start":360.63,"end":360.79,"confidence":0.7729959,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.5967226624488831},{"word":"promised","start":360.79,"end":361.27,"confidence":0.9979207,"punctuated_word":"promised","sentiment":"negative","sentiment_score":-0.5228671431541443},{"word":"a","start":361.27,"end":361.35,"confidence":0.9995633,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5675927400588989},{"word":"lot","start":361.35,"end":361.59,"confidence":0.999605,"punctuated_word":"lot","sentiment":"negative","sentiment_score":-0.5564773082733154},{"word":"of","start":361.59,"end":361.66998,"confidence":0.9987864,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.5505914092063904},{"word":"stuff","start":361.66998,"end":361.91,"confidence":0.9985983,"punctuated_word":"stuff","sentiment":"negative","sentiment_score":-0.554709792137146},{"word":"in","start":361.91,"end":362.07,"confidence":0.9995788,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.4448435604572296},{"word":"the","start":362.07,"end":362.22998,"confidence":0.9996444,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.463435411453247},{"word":"past","start":362.22998,"end":362.72998,"confidence":0.9995054,"punctuated_word":"past","sentiment":"negative","sentiment_score":-0.5100274682044983},{"word":"to","start":362.79,"end":363.03,"confidence":0.99845135,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5670557022094727},{"word":"me","start":363.03,"end":363.27,"confidence":0.9999132,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.5768296718597412},{"word":"and","start":363.27,"end":363.50998,"confidence":0.9691533,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.43221160769462585},{"word":"haven't","start":363.50998,"end":363.91,"confidence":0.98331285,"punctuated_word":"haven't","sentiment":"negative","sentiment_score":-0.4584263265132904},{"word":"followed","start":363.91,"end":364.22998,"confidence":0.67833084,"punctuated_word":"followed","sentiment":"negative","sentiment_score":-0.49452832341194153},{"word":"through","start":364.22998,"end":364.71,"confidence":0.65782833,"punctuated_word":"through.","sentiment":"negative","sentiment_score":-0.4367941617965698},{"word":"so","start":364.71,"end":365.21,"confidence":0.99893755,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2556491196155548},{"word":"i","start":367.66998,"end":367.75,"confidence":0.6757918,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.238522469997406},{"word":"guess","start":367.75,"end":368.07,"confidence":0.9914028,"punctuated_word":"guess","sentiment":"neutral","sentiment_score":-0.28131452202796936},{"word":"i'll","start":368.07,"end":368.22998,"confidence":0.96398103,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.25658756494522095},{"word":"wait","start":368.22998,"end":368.47,"confidence":0.9996306,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.2970654368400574},{"word":"and","start":368.47,"end":368.63,"confidence":0.99974304,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.25424450635910034},{"word":"see","start":368.63,"end":369.13,"confidence":0.9992101,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.16980592906475067},{"word":"alright","start":376.04092,"end":376.36093,"confidence":0.61666787,"punctuated_word":"Alright","sentiment":"neutral","sentiment_score":-0.22324377298355105},{"word":"then","start":376.36093,"end":376.86093,"confidence":0.69525564,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":-0.2429267168045044},{"word":"i","start":376.92093,"end":377.16092,"confidence":0.91462,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17099805176258087},{"word":"guess","start":377.16092,"end":377.48093,"confidence":0.7666631,"punctuated_word":"guess","sentiment":"neutral","sentiment_score":-0.1827626675367355},{"word":"i'll","start":377.48093,"end":377.98093,"confidence":0.9033958,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.14660340547561646},{"word":"just","start":378.68094,"end":379.00095,"confidence":0.9966959,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.16746996343135834},{"word":"wait","start":379.00095,"end":379.24094,"confidence":0.99859256,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.2717500925064087},{"word":"and","start":379.24094,"end":379.48093,"confidence":0.99911445,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.13811269402503967},{"word":"see","start":379.48093,"end":379.64093,"confidence":0.9922767,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.20287728309631348},{"word":"then","start":379.64093,"end":380.12094,"confidence":0.94809103,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":-0.06821032613515854},{"word":"thank","start":380.12094,"end":380.36093,"confidence":0.9995522,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.609085738658905},{"word":"you","start":380.36093,"end":380.86093,"confidence":0.99939954,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4584951400756836}],"paragraphs":{"transcript":"\nGood morning. My name is Steven Miles. I was just hoping to get some help with fixing my Internet because I've been having issues since the last network upgrade on Saturday. So, basically, it was similar to what I was having with the previous upgrade as well where my speeds are generally okay, but certain websites either struggle to load or don't load at all, like, for example, your guys' website. And, like, it's mainly affecting me because I can't stream on my TV.\n\nAnd I thought maybe it's something with my TV or something on the manufacturer then, but I've done everything that I, you know, would suggest it online or through the TV. And, yeah, like, I everything's just not working as it should. Yes. You are. Oh, okay.\n\nBecause yeah. Like, was there a reason that this happened? Because, like, when you guys did it last time, it seemed fine. So I don't know why you guys have to do it again. Like and then the, like, warning was only a couple of hours as well.\n\nSo Well, when I do the state test, it apparently connects the servers in Adelaide, which are worse than the ones that I was speaking to in Melbourne. So, like yeah. Like, what what's the story with, like, why did this need to get changed again? Because the email I got basically said that we'd be getting IPs in Australia, but it was like, from what I understood, the last one already put us in Australia from The US one. So, yeah, there's absolutely no indicate sorry?\n\nSo but yeah. So there's no indication because yeah. Like, it's it's affecting my work, and I've got a very important video call tomorrow. And then, you know, if I miss that, then I'm gonna get charged. So, like, what are you guys doing?\n\nTwo weeks? Jesus. What? What? That's unacceptable.\n\nLike, I know it's not your specific fault, but there was no problem before, and now it's only two weeks with completely disrupted Internet. Like, that's not okay. I'm not okay with paying for a month of essentially kneecap service. Well, because yeah. I'm I'm more annoyed as well because I got that flyer in the mail that my speeds were meant to be upgraded for free, and that also didn't happen.\n\nSo, like, the fact that there's no sort of real communication about this is, like, making me very unhappy because it's like, why why is it taking so long? Hello? Okay. Alright then. Thank you for the information.\n\nOkay. Well, I appreciate you promising that, but you guys have promised a lot of stuff in the past to me and haven't followed through. So I guess I'll wait and see. Alright then. I guess I'll just wait and see then.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Good morning.","start":7.44,"end":8.16,"sentiment":"neutral","sentiment_score":0.17249303311109543},{"text":"My name is Steven Miles.","start":8.16,"end":9.54,"sentiment":"neutral","sentiment_score":0.08335086554288865},{"text":"I was just hoping to get some help with fixing my Internet because I've been having issues since the last network upgrade on Saturday.","start":9.84,"end":20.395,"sentiment":"neutral","sentiment_score":0.023082354106009007},{"text":"So, basically, it was similar to what I was having with the previous upgrade as well where my speeds are generally okay, but certain websites either struggle to load or don't load at all, like, for example, your guys' website.","start":26.849998,"end":42.235,"sentiment":"neutral","sentiment_score":-0.19872308298945426},{"text":"And, like, it's mainly affecting me because I can't stream on my TV.","start":43.015003,"end":47.575,"sentiment":"neutral","sentiment_score":-0.29372851092081803}],"sentiment":"neutral","sentiment_score":-0.12442472701271375,"num_words":84,"start":7.44,"end":47.575},{"sentences":[{"text":"And I thought maybe it's something with my TV or something on the manufacturer then, but I've done everything that I, you know, would suggest it online or through the TV.","start":47.575,"end":59.22,"sentiment":"neutral","sentiment_score":-0.25912181888857194},{"text":"And, yeah, like, I everything's just not working as it should.","start":60.0,"end":64.66,"sentiment":"negative","sentiment_score":-0.38196160847490485},{"text":"Yes.","start":72.965,"end":73.284996,"sentiment":"neutral","sentiment_score":0.041881367564201355},{"text":"You are.","start":73.284996,"end":74.025,"sentiment":"neutral","sentiment_score":0.042752088978886604},{"text":"Oh, okay.","start":107.005,"end":107.744995,"sentiment":"neutral","sentiment_score":-0.07600966840982437}],"sentiment":"neutral","sentiment_score":-0.26082952915036933,"num_words":47,"start":47.575,"end":107.744995},{"sentences":[{"text":"Because yeah.","start":107.80499,"end":108.44499,"sentiment":"neutral","sentiment_score":-0.0853198729455471},{"text":"Like, was there a reason that this happened?","start":108.44499,"end":110.96,"sentiment":"neutral","sentiment_score":-0.10958527214825153},{"text":"Because, like, when you guys did it last time, it seemed fine.","start":110.96,"end":113.92,"sentiment":"neutral","sentiment_score":-0.13212501692275205},{"text":"So I don't know why you guys have to do it again.","start":113.92,"end":116.159996,"sentiment":"negative","sentiment_score":-0.45287296424309414},{"text":"Like and then the, like, warning was only a couple of hours as well.","start":116.159996,"end":120.56,"sentiment":"neutral","sentiment_score":-0.2123374758022172}],"sentiment":"neutral","sentiment_score":-0.23000046579788128,"num_words":48,"start":107.80499,"end":120.56},{"sentences":[{"text":"So Well, when I do the state test, it apparently connects the servers in Adelaide, which are worse than the ones that I was speaking to in Melbourne.","start":120.56,"end":155.175,"sentiment":"negative","sentiment_score":-0.5039100460708141},{"text":"So, like yeah.","start":155.555,"end":156.83499,"sentiment":"neutral","sentiment_score":-0.2953777114550273},{"text":"Like, what what's the story with, like, why did this need to get changed again?","start":156.83499,"end":161.815,"sentiment":"negative","sentiment_score":-0.36218546827634174},{"text":"Because the email I got basically said that we'd be getting IPs in Australia, but it was like, from what I understood, the last one already put us in Australia from The US one.","start":162.69,"end":174.15,"sentiment":"neutral","sentiment_score":-0.2402928204220884},{"text":"So, yeah, there's absolutely no indicate sorry?","start":203.965,"end":207.185,"sentiment":"neutral","sentiment_score":-0.16640270394938333}],"sentiment":"negative","sentiment_score":-0.3421054169021804,"num_words":87,"start":120.56,"end":207.185},{"sentences":[{"text":"So but yeah.","start":217.37001,"end":218.41,"sentiment":"neutral","sentiment_score":-0.202884703874588},{"text":"So there's no indication because yeah.","start":218.41,"end":220.49,"sentiment":"negative","sentiment_score":-0.39197738965352374},{"text":"Like, it's it's affecting my work, and I've got a very important video call tomorrow.","start":220.49,"end":227.61,"sentiment":"negative","sentiment_score":-0.4461851954460144},{"text":"And then, you know, if I miss that, then I'm gonna get charged.","start":227.61,"end":230.51001,"sentiment":"negative","sentiment_score":-0.4553951025009155},{"text":"So, like, what are you guys doing?","start":230.57,"end":240.825,"sentiment":"neutral","sentiment_score":-0.2960084591593061}],"sentiment":"negative","sentiment_score":-0.4010339074514129,"num_words":44,"start":217.37001,"end":240.825},{"sentences":[{"text":"Two weeks?","start":261.275,"end":262.015,"sentiment":"neutral","sentiment_score":-0.08026085421442986},{"text":"Jesus.","start":263.195,"end":263.695,"sentiment":"neutral","sentiment_score":-0.13375157117843628},{"text":"What?","start":264.475,"end":264.975,"sentiment":"neutral","sentiment_score":-0.19222548604011536},{"text":"What?","start":265.83502,"end":266.075,"sentiment":"negative","sentiment_score":-0.3344857096672058},{"text":"That's unacceptable.","start":266.075,"end":266.975,"sentiment":"negative","sentiment_score":-0.8056266605854034}],"sentiment":"negative","sentiment_score":-0.3474625423550606,"num_words":7,"start":261.275,"end":266.975},{"sentences":[{"text":"Like, I know it's not your specific fault, but there was no problem before, and now it's only two weeks with completely disrupted Internet.","start":267.83502,"end":276.25,"sentiment":"negative","sentiment_score":-0.5172186928490797},{"text":"Like, that's not okay.","start":276.31,"end":278.01,"sentiment":"negative","sentiment_score":-0.6697893291711807},{"text":"I'm not okay with paying for a month of essentially kneecap service.","start":278.23,"end":283.69,"sentiment":"negative","sentiment_score":-0.6315913746754328},{"text":"Well, because yeah.","start":294.805,"end":295.76498,"sentiment":"neutral","sentiment_score":-0.2686627507209778},{"text":"I'm I'm more annoyed as well because I got that flyer in the mail that my speeds were meant to be upgraded for free, and that also didn't happen.","start":295.76498,"end":303.11002,"sentiment":"negative","sentiment_score":-0.562718796318975}],"sentiment":"negative","sentiment_score":-0.5527268859247366,"num_words":72,"start":267.83502,"end":303.11002},{"sentences":[{"text":"So, like, the fact that there's no sort of real communication about this is, like, making me very unhappy because it's like, why why is it taking so long?","start":303.11002,"end":314.97,"sentiment":"negative","sentiment_score":-0.6736929663296404},{"text":"Hello?","start":319.875,"end":320.375,"sentiment":"neutral","sentiment_score":-0.13455379009246826},{"text":"Okay.","start":338.05,"end":338.55,"sentiment":"neutral","sentiment_score":-0.11149413883686066},{"text":"Alright then.","start":340.77,"end":341.49,"sentiment":"neutral","sentiment_score":-0.004266196861863136},{"text":"Thank you for the information.","start":341.49,"end":342.71,"sentiment":"neutral","sentiment_score":0.20235397219657897}],"sentiment":"negative","sentiment_score":-0.4942080654007824,"num_words":38,"start":303.11002,"end":342.71},{"sentences":[{"text":"Okay.","start":356.235,"end":356.635,"sentiment":"neutral","sentiment_score":-0.12975859642028809},{"text":"Well, I appreciate you promising that, but you guys have promised a lot of stuff in the past to me and haven't followed through.","start":356.635,"end":364.71,"sentiment":"negative","sentiment_score":-0.4483599967012803},{"text":"So I guess I'll wait and see.","start":364.71,"end":369.13,"sentiment":"neutral","sentiment_score":-0.25045564983572277},{"text":"Alright then.","start":376.04092,"end":376.86093,"sentiment":"neutral","sentiment_score":-0.2330852448940277},{"text":"I guess I'll just wait and see then.","start":376.92093,"end":380.12094,"sentiment":"neutral","sentiment_score":-0.16859806049615145}],"sentiment":"negative","sentiment_score":-0.3442510247585319,"num_words":42,"start":356.235,"end":380.12094},{"sentences":[{"text":"Thank you.","start":380.12094,"end":380.86093,"sentiment":"positive","sentiment_score":0.5337904393672943}],"sentiment":"positive","sentiment_score":0.5337904393672943,"num_words":2,"start":380.12094,"end":380.86093}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Erdo tech support. How can I assist you today?\n\nChannel 1: Good morning. My name is Steven Miles. I was just hoping to get some help with fixing my Internet because I've been having issues since the last network upgrade on Saturday.\n\nChannel 0: Can I see may I know the issue?\n\nChannel 1: So, basically, it was similar to what I was having with the previous upgrade as well where my speeds are generally okay, but certain websites either struggle to load or don't load at all, like, for example, your guys' website. And, like, it's mainly affecting me because I can't stream on my TV. And I thought maybe it's something with my TV or something on the manufacturer then, but I've done everything\n\nChannel 0: Mhmm.\n\nChannel 1: that I, you know, would suggest it online or through the TV. And, yeah, like, I everything's just not working as it should.\n\nChannel 0: Okay. I see. So I'm speaking with Stephen Miles. Right?\n\nChannel 1: Yes. You are.\n\nChannel 0: Okay. I see. So, actually, we're still facing the issue regarding the KU IP location that there are some website and TV streaming channels that customers unable to access to, and we're still fixing this issue. Actually, we do not have a resubmitted time of restoration for this one yet.\n\nChannel 1: Oh, okay. Because yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Like, was there a reason that this happened? Because, like, when you guys did it last time, it seemed fine. So I don't know why you guys have to do it again. Like and then the, like, warning was only a couple of hours as well.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: Actually, we didn't expect this issue also to be to be experienced for a long period of time. The cause of this is because there's a database mismatch about the IP addresses. That's why you're getting an incorrect IP instead of Australian located IP.\n\nChannel 1: Well, when I do the state test, it apparently connects the servers in Adelaide, which are worse than the ones that I was speaking to in Melbourne. So, like yeah. Like, what what's the story with, like, why did this need to get changed again? Because the email I got basically said that we'd be getting IPs in Australia, but it was like, from\n\nChannel 0: Mhmm.\n\nChannel 1: what I understood, the last one already put us in Australia from The US one.\n\nChannel 0: Mhmm. Yeah. Our back end team and engineering team advised us before that this is all resolved, but we're still receiving complaints regarding the that some website and TV streaming is they're still getting an American content instead of Australian content. So I think there's mistake or wrong about\n\nChannel 1: So, yeah, there's\n\nChannel 0: the thing\n\nChannel 1: absolutely\n\nChannel 0: that they did.\n\nChannel 1: no indicate sorry?\n\nChannel 0: So the issue still haven't fixed yet properly.\n\nChannel 1: So but yeah. So there's no indication because yeah. Like, it's it's affecting my work, and I've got a very important video call tomorrow. And then, you know, if I miss that, then I'm gonna get charged. So, like,\n\nChannel 0: Yeah. I'm\n\nChannel 1: what are\n\nChannel 0: really\n\nChannel 1: you guys\n\nChannel 0: yeah. I'm really sorry. I understand your frustration. But, actually,\n\nChannel 1: doing?\n\nChannel 0: our back end team and engineering team is still fixing it. And I don't want to give you an estimated time for this yet because we're not sure. But they said that they're expecting it to be okay within the next two weeks.\n\nChannel 1: Two weeks?\n\nChannel 0: Yeah.\n\nChannel 1: Jesus. What? What? That's unacceptable. Like, I know it's not your specific fault, but there was no problem before, and now it's only two weeks with completely disrupted Internet.\n\nLike, that's not okay. I'm not okay with paying for a month of essentially kneecap service.\n\nChannel 0: Yeah. I mean yeah. I understand. And with respect of whatever you decide to do with your account with us.\n\nChannel 1: Well, because yeah. I'm I'm more annoyed as well because I got that flyer in the mail that my speeds were meant to be upgraded for free, and that also didn't happen. So, like, the fact that there's no sort of real communication about this is, like, making me very unhappy because it's like, why why is it taking so long? Hello?\n\nChannel 0: Yes. Hello. Actually, we don't have idea also. They're just advising us for an update, and they're still saying that they I'm investigating the agent fixing it.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Alright then. Thank you for the information.\n\nChannel 0: Yeah. Once once this is over, so we'll promise you to give a compensation or, like, a refund for the days that you do not have an Internet.\n\nChannel 1: Okay. Well, I appreciate you promising that, but you guys have promised a lot of stuff in the past to me and haven't followed through. So I guess I'll wait and see.\n\nChannel 0: Ma'am, I'm really sorry for this inconvenience.\n\nChannel 1: Alright then. I guess I'll just wait and see then. Thank you.\n\nChannel 0: K. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.92,"sentiment":"neutral","sentiment_score":0.09281444549560548},{"text":"Good morning.","start":1.92,"end":2.56,"sentiment":"neutral","sentiment_score":0.3129595220088959},{"text":"This is Maureen from Erdo tech support.","start":2.56,"end":5.2,"sentiment":"neutral","sentiment_score":0.2527131055082594},{"text":"How can I assist you today?","start":5.2,"end":6.66,"sentiment":"neutral","sentiment_score":0.3147348960240682}],"sentiment":"neutral","sentiment_score":0.27350841276347637,"channel":0,"num_words":16,"start":1.4399999,"end":6.66},{"sentences":[{"text":"Good morning.","start":7.44,"end":8.16,"sentiment":"neutral","sentiment_score":0.17249303311109543},{"text":"My name is Steven Miles.","start":8.16,"end":9.54,"sentiment":"neutral","sentiment_score":0.08335086554288865},{"text":"I was just hoping to get some help with fixing my Internet because I've been having issues since the last network upgrade on Saturday.","start":9.84,"end":20.395,"sentiment":"neutral","sentiment_score":0.023082354106009007}],"sentiment":"neutral","sentiment_score":0.04244248040260807,"channel":1,"num_words":31,"start":7.44,"end":20.395},{"sentences":[{"text":"Can I see may I know the issue?","start":23.095001,"end":25.355,"sentiment":"neutral","sentiment_score":-0.003955258056521416}],"sentiment":"neutral","sentiment_score":-0.003955258056521416,"channel":0,"num_words":8,"start":23.095001,"end":25.355},{"sentences":[{"text":"So, basically, it was similar to what I was having with the previous upgrade as well where my speeds are generally okay, but certain websites either struggle to load or don't load at all, like, for example, your guys' website.","start":26.849998,"end":42.235,"sentiment":"neutral","sentiment_score":-0.19872308298945426},{"text":"And, like, it's mainly affecting me because I can't stream on my TV.","start":43.015003,"end":47.575,"sentiment":"neutral","sentiment_score":-0.29372851092081803},{"text":"And I thought maybe it's something with my TV or something on the manufacturer then, but I've done everything","start":47.575,"end":53.915,"sentiment":"neutral","sentiment_score":-0.2664677492882076}],"sentiment":"neutral","sentiment_score":-0.23375390552812153,"channel":1,"num_words":72,"start":26.849998,"end":53.915},{"sentences":[{"text":"Mhmm.","start":54.905003,"end":55.405003,"sentiment":"neutral","sentiment_score":-0.17885887622833252}],"sentiment":"neutral","sentiment_score":-0.17885887622833252,"channel":0,"num_words":1,"start":54.905003,"end":55.405003},{"sentences":[{"text":"that I, you know, would suggest it online or through the TV.","start":55.440002,"end":59.22,"sentiment":"neutral","sentiment_score":-0.24749076242248216},{"text":"And, yeah, like, I everything's just not working as it should.","start":60.0,"end":64.66,"sentiment":"negative","sentiment_score":-0.38196160847490485}],"sentiment":"neutral","sentiment_score":-0.3118029061866843,"channel":1,"num_words":23,"start":55.440002,"end":64.66},{"sentences":[{"text":"Okay.","start":66.95,"end":67.27,"sentiment":"neutral","sentiment_score":-0.03194736689329147},{"text":"I see.","start":67.27,"end":67.909996,"sentiment":"neutral","sentiment_score":-0.016563832759857178},{"text":"So I'm speaking with Stephen Miles.","start":67.909996,"end":72.07,"sentiment":"neutral","sentiment_score":0.010936710983514786},{"text":"Right?","start":72.07,"end":72.57,"sentiment":"neutral","sentiment_score":0.023973040282726288}],"sentiment":"neutral","sentiment_score":0.002451827377080918,"channel":0,"num_words":10,"start":66.95,"end":72.57},{"sentences":[{"text":"Yes.","start":72.965,"end":73.284996,"sentiment":"neutral","sentiment_score":0.041881367564201355},{"text":"You are.","start":73.284996,"end":74.025,"sentiment":"neutral","sentiment_score":0.042752088978886604}],"sentiment":"neutral","sentiment_score":0.04246184850732485,"channel":1,"num_words":3,"start":72.965,"end":74.025},{"sentences":[{"text":"Okay.","start":79.265,"end":79.585,"sentiment":"neutral","sentiment_score":0.005203457549214363},{"text":"I see.","start":79.585,"end":80.165,"sentiment":"neutral","sentiment_score":-0.014565910212695599},{"text":"So, actually, we're still facing the issue regarding the KU IP location that there are some website and TV streaming channels that customers unable to access to, and we're still fixing this issue.","start":80.225,"end":100.240005,"sentiment":"neutral","sentiment_score":-0.2320061097993995},{"text":"Actually, we do not have a resubmitted time of restoration for this one yet.","start":100.745,"end":105.645004,"sentiment":"neutral","sentiment_score":-0.2718411439231464}],"sentiment":"neutral","sentiment_score":-0.2297181200236082,"channel":0,"num_words":50,"start":79.265,"end":105.645004},{"sentences":[{"text":"Oh, okay.","start":107.005,"end":107.744995,"sentiment":"neutral","sentiment_score":-0.07600966840982437},{"text":"Because yeah.","start":107.80499,"end":108.44499,"sentiment":"neutral","sentiment_score":-0.0853198729455471}],"sentiment":"neutral","sentiment_score":-0.08066477067768574,"channel":1,"num_words":4,"start":107.005,"end":108.44499},{"sentences":[{"text":"Yeah.","start":108.425,"end":108.925,"sentiment":"neutral","sentiment_score":-0.0515565425157547}],"sentiment":"neutral","sentiment_score":-0.0515565425157547,"channel":0,"num_words":1,"start":108.425,"end":108.925},{"sentences":[{"text":"Like, was there a reason that this happened?","start":108.44499,"end":110.96,"sentiment":"neutral","sentiment_score":-0.10958527214825153},{"text":"Because, like, when you guys did it last time, it seemed fine.","start":110.96,"end":113.92,"sentiment":"neutral","sentiment_score":-0.13212501692275205},{"text":"So I don't know why you guys have to do it again.","start":113.92,"end":116.159996,"sentiment":"negative","sentiment_score":-0.45287296424309414},{"text":"Like and then the, like, warning was only a couple of hours as well.","start":116.159996,"end":120.56,"sentiment":"neutral","sentiment_score":-0.2123374758022172}],"sentiment":"neutral","sentiment_score":-0.23629092635667842,"channel":1,"num_words":46,"start":108.44499,"end":120.56},{"sentences":[{"text":"Yeah.","start":120.54,"end":121.04,"sentiment":"neutral","sentiment_score":-0.026966962963342667}],"sentiment":"neutral","sentiment_score":-0.026966962963342667,"channel":0,"num_words":1,"start":120.54,"end":121.04},{"sentences":[{"text":"So","start":120.56,"end":121.06,"sentiment":"neutral","sentiment_score":-0.15221135318279266}],"sentiment":"neutral","sentiment_score":-0.15221135318279266,"channel":1,"num_words":1,"start":120.56,"end":121.06},{"sentences":[{"text":"Actually, we didn't expect this issue also to be to be experienced for a long period of time.","start":121.58,"end":127.76,"sentiment":"negative","sentiment_score":-0.5455824335416158},{"text":"The cause of this is because there's a database mismatch about the IP addresses.","start":131.055,"end":138.11499,"sentiment":"negative","sentiment_score":-0.5316642778260368},{"text":"That's why you're getting an incorrect IP instead of Australian located IP.","start":138.895,"end":145.37999,"sentiment":"negative","sentiment_score":-0.49939322968324024}],"sentiment":"negative","sentiment_score":-0.5285568738525565,"channel":0,"num_words":44,"start":121.58,"end":145.37999},{"sentences":[{"text":"Well, when I do the state test, it apparently connects the servers in Adelaide, which are worse than the ones that I was speaking to in Melbourne.","start":146.55,"end":155.175,"sentiment":"negative","sentiment_score":-0.5169359235851853},{"text":"So, like yeah.","start":155.555,"end":156.83499,"sentiment":"neutral","sentiment_score":-0.2953777114550273},{"text":"Like, what what's the story with, like, why did this need to get changed again?","start":156.83499,"end":161.815,"sentiment":"negative","sentiment_score":-0.36218546827634174},{"text":"Because the email I got basically said that we'd be getting IPs in Australia, but it was like, from","start":162.69,"end":169.17,"sentiment":"neutral","sentiment_score":-0.26523796743468236}],"sentiment":"negative","sentiment_score":-0.39555791369639337,"channel":1,"num_words":64,"start":146.55,"end":169.17},{"sentences":[{"text":"Mhmm.","start":168.94,"end":169.44,"sentiment":"neutral","sentiment_score":-0.21257922053337097}],"sentiment":"neutral","sentiment_score":-0.21257922053337097,"channel":0,"num_words":1,"start":168.94,"end":169.44},{"sentences":[{"text":"what I understood, the last one already put us in Australia from The US one.","start":169.17,"end":174.15,"sentiment":"neutral","sentiment_score":-0.20869563420613607}],"sentiment":"neutral","sentiment_score":-0.20869563420613607,"channel":1,"num_words":15,"start":169.17,"end":174.15},{"sentences":[{"text":"Mhmm.","start":175.1,"end":175.6,"sentiment":"neutral","sentiment_score":-0.08861318230628967},{"text":"Yeah.","start":175.82,"end":176.32,"sentiment":"neutral","sentiment_score":-0.13724224269390106},{"text":"Our back end team and engineering team advised us before that this is all resolved, but we're still receiving complaints regarding the that some website and TV streaming is they're still getting an American content instead of Australian content.","start":177.26001,"end":194.935,"sentiment":"neutral","sentiment_score":-0.3265907554290233},{"text":"So I think there's mistake or wrong about","start":196.35,"end":201.41,"sentiment":"neutral","sentiment_score":-0.3031400106847286}],"sentiment":"neutral","sentiment_score":-0.3140411218818353,"channel":0,"num_words":49,"start":175.1,"end":201.41},{"sentences":[{"text":"So, yeah, there's","start":203.965,"end":204.86499,"sentiment":"neutral","sentiment_score":-0.15437512596448263}],"sentiment":"neutral","sentiment_score":-0.15437512596448263,"channel":1,"num_words":3,"start":203.965,"end":204.86499},{"sentences":[{"text":"the thing","start":204.59,"end":205.06999,"sentiment":"neutral","sentiment_score":-0.1362406685948372}],"sentiment":"neutral","sentiment_score":-0.1362406685948372,"channel":0,"num_words":2,"start":204.59,"end":205.06999},{"sentences":[{"text":"absolutely","start":204.92499,"end":205.42499,"sentiment":"neutral","sentiment_score":-0.13222602009773254}],"sentiment":"neutral","sentiment_score":-0.13222602009773254,"channel":1,"num_words":1,"start":204.92499,"end":205.42499},{"sentences":[{"text":"that they did.","start":205.06999,"end":205.97,"sentiment":"neutral","sentiment_score":-0.1585125724474589}],"sentiment":"neutral","sentiment_score":-0.1585125724474589,"channel":0,"num_words":3,"start":205.06999,"end":205.97},{"sentences":[{"text":"no indicate sorry?","start":205.64499,"end":207.185,"sentiment":"neutral","sentiment_score":-0.1898225098848343}],"sentiment":"neutral","sentiment_score":-0.1898225098848343,"channel":1,"num_words":3,"start":205.64499,"end":207.185},{"sentences":[{"text":"So the issue still haven't fixed yet properly.","start":209.435,"end":214.815,"sentiment":"negative","sentiment_score":-0.39728621393442154}],"sentiment":"negative","sentiment_score":-0.39728621393442154,"channel":0,"num_words":8,"start":209.435,"end":214.815},{"sentences":[{"text":"So but yeah.","start":217.37001,"end":218.41,"sentiment":"neutral","sentiment_score":-0.202884703874588},{"text":"So there's no indication because yeah.","start":218.41,"end":220.49,"sentiment":"negative","sentiment_score":-0.39197738965352374},{"text":"Like, it's it's affecting my work, and I've got a very important video call tomorrow.","start":220.49,"end":227.61,"sentiment":"negative","sentiment_score":-0.4461851954460144},{"text":"And then, you know, if I miss that, then I'm gonna get charged.","start":227.61,"end":230.51001,"sentiment":"negative","sentiment_score":-0.4553951025009155},{"text":"So, like,","start":230.57,"end":231.95,"sentiment":"neutral","sentiment_score":-0.18252523243427277}],"sentiment":"negative","sentiment_score":-0.4086790558619377,"channel":1,"num_words":39,"start":217.37001,"end":231.95},{"sentences":[{"text":"Yeah.","start":231.90001,"end":232.22,"sentiment":"neutral","sentiment_score":-0.2029600590467453},{"text":"I'm","start":232.22,"end":232.54001,"sentiment":"neutral","sentiment_score":-0.3009166121482849}],"sentiment":"neutral","sentiment_score":-0.2519383355975151,"channel":0,"num_words":2,"start":231.90001,"end":232.54001},{"sentences":[{"text":"what are","start":232.325,"end":232.64499,"sentiment":"negative","sentiment_score":-0.34963834285736084}],"sentiment":"negative","sentiment_score":-0.34963834285736084,"channel":1,"num_words":2,"start":232.325,"end":232.64499},{"sentences":[{"text":"really","start":232.54001,"end":232.94,"sentiment":"negative","sentiment_score":-0.33737221360206604}],"sentiment":"negative","sentiment_score":-0.33737221360206604,"channel":0,"num_words":1,"start":232.54001,"end":232.94},{"sentences":[{"text":"you guys","start":232.64499,"end":233.22499,"sentiment":"negative","sentiment_score":-0.3850899487733841}],"sentiment":"negative","sentiment_score":-0.3850899487733841,"channel":1,"num_words":2,"start":232.64499,"end":233.22499},{"sentences":[{"text":"yeah.","start":234.22,"end":234.62001,"sentiment":"neutral","sentiment_score":-0.26663315296173096},{"text":"I'm really sorry.","start":234.62001,"end":235.465,"sentiment":"negative","sentiment_score":-0.3718615273634593},{"text":"I understand your frustration.","start":235.465,"end":237.405,"sentiment":"negative","sentiment_score":-0.35598690807819366},{"text":"But, actually,","start":238.345,"end":240.685,"sentiment":"neutral","sentiment_score":-0.21506989002227783}],"sentiment":"neutral","sentiment_score":-0.3236305147409439,"channel":0,"num_words":10,"start":234.22,"end":240.685},{"sentences":[{"text":"doing?","start":240.325,"end":240.825,"sentiment":"neutral","sentiment_score":-0.23755216598510745}],"sentiment":"neutral","sentiment_score":-0.23755216598510745,"channel":1,"num_words":1,"start":240.325,"end":240.825},{"sentences":[{"text":"our back end team and engineering team is still fixing it.","start":240.825,"end":243.88501,"sentiment":"negative","sentiment_score":-0.43065783381462097},{"text":"And I don't want to give you an estimated time for this yet because we're not sure.","start":244.66501,"end":252.06999,"sentiment":"neutral","sentiment_score":-0.26679306784096884},{"text":"But they said that they're expecting it to be okay within the next two weeks.","start":252.53,"end":260.22998,"sentiment":"neutral","sentiment_score":-0.12545962830384572}],"sentiment":"neutral","sentiment_score":-0.25940959883290665,"channel":0,"num_words":43,"start":240.825,"end":260.22998},{"sentences":[{"text":"Two weeks?","start":261.275,"end":262.015,"sentiment":"neutral","sentiment_score":-0.08026085421442986}],"sentiment":"neutral","sentiment_score":-0.08026085421442986,"channel":1,"num_words":2,"start":261.275,"end":262.015},{"sentences":[{"text":"Yeah.","start":262.77,"end":263.27,"sentiment":"neutral","sentiment_score":-0.087726891040802}],"sentiment":"neutral","sentiment_score":-0.087726891040802,"channel":0,"num_words":1,"start":262.77,"end":263.27},{"sentences":[{"text":"Jesus.","start":263.195,"end":263.695,"sentiment":"neutral","sentiment_score":-0.13375157117843628},{"text":"What?","start":264.475,"end":264.975,"sentiment":"neutral","sentiment_score":-0.19222548604011536},{"text":"What?","start":265.83502,"end":266.075,"sentiment":"negative","sentiment_score":-0.3344857096672058},{"text":"That's unacceptable.","start":266.075,"end":266.975,"sentiment":"negative","sentiment_score":-0.8056266605854034},{"text":"Like, I know it's not your specific fault, but there was no problem before, and now it's only two weeks with completely disrupted Internet.","start":267.83502,"end":276.25,"sentiment":"negative","sentiment_score":-0.5172186928490797}],"sentiment":"negative","sentiment_score":-0.5063780936701544,"channel":1,"num_words":29,"start":263.195,"end":276.25},{"sentences":[{"text":"Like, that's not okay.","start":276.31,"end":278.01,"sentiment":"negative","sentiment_score":-0.6697893291711807},{"text":"I'm not okay with paying for a month of essentially kneecap service.","start":278.23,"end":283.69,"sentiment":"negative","sentiment_score":-0.6315913746754328}],"sentiment":"negative","sentiment_score":-0.6411408632993698,"channel":1,"num_words":16,"start":276.31,"end":283.69},{"sentences":[{"text":"Yeah.","start":285.52002,"end":285.84003,"sentiment":"neutral","sentiment_score":-0.13152192533016205},{"text":"I mean yeah.","start":285.84003,"end":287.04,"sentiment":"neutral","sentiment_score":-0.1347736492753029},{"text":"I understand.","start":287.04,"end":287.7,"sentiment":"neutral","sentiment_score":-0.0650152824819088},{"text":"And with respect of whatever you decide to do with your account with us.","start":288.08002,"end":293.985,"sentiment":"neutral","sentiment_score":-0.07260936126112938}],"sentiment":"neutral","sentiment_score":-0.08412022478878498,"channel":0,"num_words":20,"start":285.52002,"end":293.985},{"sentences":[{"text":"Well, because yeah.","start":294.805,"end":295.76498,"sentiment":"neutral","sentiment_score":-0.2686627507209778},{"text":"I'm I'm more annoyed as well because I got that flyer in the mail that my speeds were meant to be upgraded for free, and that also didn't happen.","start":295.76498,"end":303.11002,"sentiment":"negative","sentiment_score":-0.562718796318975},{"text":"So, like, the fact that there's no sort of real communication about this is, like, making me very unhappy because it's like, why why is it taking so long?","start":303.11002,"end":314.97,"sentiment":"negative","sentiment_score":-0.6736929663296404},{"text":"Hello?","start":319.875,"end":320.375,"sentiment":"neutral","sentiment_score":-0.13455379009246826}],"sentiment":"negative","sentiment_score":-0.593491663855891,"channel":1,"num_words":62,"start":294.805,"end":320.375},{"sentences":[{"text":"Yes.","start":321.315,"end":321.55502,"sentiment":"neutral","sentiment_score":-0.1178588941693306},{"text":"Hello.","start":321.55502,"end":322.05502,"sentiment":"neutral","sentiment_score":-0.11624619364738464},{"text":"Actually, we don't have idea also.","start":322.195,"end":324.295,"sentiment":"neutral","sentiment_score":-0.3197923054297765},{"text":"They're just advising us for an update, and they're still saying that they I'm investigating the agent fixing it.","start":325.315,"end":336.18,"sentiment":"neutral","sentiment_score":-0.3131150352327447}],"sentiment":"neutral","sentiment_score":-0.3000757255487972,"channel":0,"num_words":27,"start":321.315,"end":336.18},{"sentences":[{"text":"Okay.","start":338.05,"end":338.55,"sentiment":"neutral","sentiment_score":-0.11149413883686066}],"sentiment":"neutral","sentiment_score":-0.11149413883686066,"channel":1,"num_words":1,"start":338.05,"end":338.55},{"sentences":[{"text":"Mhmm.","start":339.28,"end":339.78,"sentiment":"neutral","sentiment_score":-0.08034928143024445}],"sentiment":"neutral","sentiment_score":-0.08034928143024445,"channel":0,"num_words":1,"start":339.28,"end":339.78},{"sentences":[{"text":"Alright then.","start":340.77,"end":341.49,"sentiment":"neutral","sentiment_score":-0.004266196861863136},{"text":"Thank you for the information.","start":341.49,"end":342.71,"sentiment":"neutral","sentiment_score":0.20235397219657897}],"sentiment":"neutral","sentiment_score":0.14331963817988122,"channel":1,"num_words":7,"start":340.77,"end":342.71},{"sentences":[{"text":"Yeah.","start":344.16,"end":344.66,"sentiment":"neutral","sentiment_score":-0.050994355231523514},{"text":"Once once this is over, so we'll promise you to give a compensation or, like, a refund for the days that you do not have an Internet.","start":344.88,"end":354.335,"sentiment":"neutral","sentiment_score":-0.22544404919500705}],"sentiment":"neutral","sentiment_score":-0.2192137029820255,"channel":0,"num_words":28,"start":344.16,"end":354.335},{"sentences":[{"text":"Okay.","start":356.235,"end":356.635,"sentiment":"neutral","sentiment_score":-0.12975859642028809},{"text":"Well, I appreciate you promising that, but you guys have promised a lot of stuff in the past to me and haven't followed through.","start":356.635,"end":364.71,"sentiment":"negative","sentiment_score":-0.4483599967012803},{"text":"So I guess I'll wait and see.","start":364.71,"end":369.13,"sentiment":"neutral","sentiment_score":-0.25045564983572277}],"sentiment":"negative","sentiment_score":-0.39511212706565857,"channel":1,"num_words":32,"start":356.235,"end":369.13},{"sentences":[{"text":"Ma'am, I'm really sorry for this inconvenience.","start":371.56,"end":373.9,"sentiment":"negative","sentiment_score":-0.7216264988694873}],"sentiment":"negative","sentiment_score":-0.7216264988694873,"channel":0,"num_words":7,"start":371.56,"end":373.9},{"sentences":[{"text":"Alright then.","start":376.04092,"end":376.86093,"sentiment":"neutral","sentiment_score":-0.2330852448940277},{"text":"I guess I'll just wait and see then.","start":376.92093,"end":380.12094,"sentiment":"neutral","sentiment_score":-0.16859806049615145},{"text":"Thank you.","start":380.12094,"end":380.86093,"sentiment":"positive","sentiment_score":0.5337904393672943}],"sentiment":"neutral","sentiment_score":-0.0622811745852232,"channel":1,"num_words":12,"start":376.04092,"end":380.86093},{"sentences":[{"text":"K.","start":381.44092,"end":381.76093,"sentiment":"neutral","sentiment_score":0.1653311252593994},{"text":"Thank you.","start":381.76093,"end":382.50092,"sentiment":"positive","sentiment_score":0.6037658751010895},{"text":"Bye.","start":382.64093,"end":383.14093,"sentiment":"neutral","sentiment_score":-0.1013927310705185}],"sentiment":"neutral","sentiment_score":0.31786753609776497,"channel":0,"num_words":4,"start":381.44092,"end":383.14093}]},"summary":{"result":"success","short":"A customer named Steven Miles is experiencing issues with his internet speed, which is not working due to a database mismatch. The agent informs him that the issue is still being researched and that they are still working on resolving it. The customer is annoyed with the delay and the agent apologizes for the inconvenience."},"intents":{"segments":[{"text":"My name is Steven Miles. I was just hoping to get some help with fixing my Internet because I've been having issues since the last network upgrade on Saturday.","start_word":18,"end_word":46,"intents":[{"intent":"Fix internet","confidence_score":0.113245636}]},{"text":"My name is Steven Miles. I was just hoping to get some help with fixing my Internet because I've been having issues since the last network upgrade on Saturday. Can I see may I know the issue?","start_word":18,"end_word":54,"intents":[{"intent":"Check issue","confidence_score":0.03275564},{"intent":"Investigate issue","confidence_score":0.0014349944}]},{"text":"So, actually, we're still facing the issue regarding the KU IP location that there are some website and TV streaming channels that customers unable to access to, and we're still fixing this issue.","start_word":167,"end_word":199,"intents":[{"intent":"Fix ku ip location","confidence_score":0.14730641}]},{"text":"Like, was there a reason that this happened? Because, like, when you guys did it last time, it seemed fine. So I don't know why you guys have to do it again. Like and then the, like, warning was only a couple of hours as well. Yeah.","start_word":219,"end_word":265,"intents":[{"intent":"Provide explanation for delay","confidence_score":0.0016176626}]},{"text":"The cause of this is because there's a database mismatch about the IP addresses. That's why you're getting an incorrect IP instead of Australian located IP.","start_word":285,"end_word":310,"intents":[{"intent":"Fix ip address discrepancy","confidence_score":0.02468702}]},{"text":"I'm I'm more annoyed as well because I got that flyer in the mail that my speeds were meant to be upgraded for free, and that also didn't happen. So, like, the fact that there's no sort of real communication about this is, like, making me very unhappy because it's like, why why is it taking so long? Hello?","start_word":631,"end_word":689,"intents":[{"intent":"Inform about delay and frustration","confidence_score":0.00007327856}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Erdo tech support. How can I assist you today? Good morning. My name is Steven Miles. I was just hoping to get some help with fixing my Internet because I've been having issues since the last network upgrade on Saturday. Can I see may I know the issue? So, basically, it was similar to what I was having with the previous upgrade as well where my speeds are generally okay, but certain websites either struggle to load or don't load at all, like, for example, your guys' website. And, like, it's mainly affecting me because I can't stream on my TV. And I thought maybe it's something with my TV or something on the manufacturer then, but I've done everything Mhmm. that I, you know, would suggest it online or through the TV.","start_word":0,"end_word":139,"sentiment":"neutral","sentiment_score":-0.10749178379774094},{"text":"And, yeah, like, I everything's just not working as it should.","start_word":140,"end_word":150,"sentiment":"negative","sentiment_score":-0.37408581376075745},{"text":"Okay. I see. So I'm speaking with Stephen Miles. Right? Yes. You are. Okay. I see. So, actually, we're still facing the issue regarding the KU IP location that there are some website and TV streaming channels that customers unable to access to, and we're still fixing this issue. Actually, we do not have a resubmitted time of restoration for this one yet. Oh, okay. Because yeah. Yeah. Like, was there a reason that this happened? Because, like, when you guys did it last time, it seemed fine.","start_word":151,"end_word":238,"sentiment":"neutral","sentiment_score":-0.14840470254421234},{"text":"So I don't know why you guys have to do it again.","start_word":239,"end_word":250,"sentiment":"negative","sentiment_score":-0.4265672564506531},{"text":"Like and then the, like, warning was only a couple of hours as well. Yeah.","start_word":251,"end_word":265,"sentiment":"neutral","sentiment_score":-0.19292013347148895},{"text":"So Actually, we didn't expect this issue also to be to be experienced for a long period of time. The cause of this is because there's a database mismatch about the IP addresses. That's why you're getting an incorrect IP instead of Australian located IP. Well, when I do the state test, it apparently connects the servers in Adelaide, which are worse than the ones that I was speaking to in Melbourne.","start_word":266,"end_word":337,"sentiment":"negative","sentiment_score":-0.5148126482963562},{"text":"So, like yeah.","start_word":338,"end_word":340,"sentiment":"neutral","sentiment_score":-0.2943404018878937},{"text":"Like, what what's the story with, like, why did this need to get changed again?","start_word":341,"end_word":355,"sentiment":"negative","sentiment_score":-0.34172090888023376},{"text":"Because the email I got basically said that we'd be getting IPs in Australia, but it was like, from Mhmm. what I understood, the last one already put us in Australia from The US one. Mhmm. Yeah. Our back end team and engineering team advised us before that this is all resolved, but we're still receiving complaints regarding the that some website and TV streaming is they're still getting an American content instead of Australian content. So I think there's mistake or wrong about So, yeah, there's the thing absolutely that they did. no indicate sorry?","start_word":356,"end_word":451,"sentiment":"neutral","sentiment_score":-0.2595411539077759},{"text":"So the issue still haven't fixed yet properly.","start_word":452,"end_word":459,"sentiment":"negative","sentiment_score":-0.4023680090904236},{"text":"So but yeah.","start_word":460,"end_word":462,"sentiment":"neutral","sentiment_score":-0.20501691102981567},{"text":"So there's no indication because yeah. Like, it's it's affecting my work, and I've got a very important video call tomorrow. And then, you know, if I miss that, then I'm gonna get charged.","start_word":463,"end_word":496,"sentiment":"negative","sentiment_score":-0.44965341687202454},{"text":"So, like, Yeah. I'm what are really you guys yeah.","start_word":497,"end_word":506,"sentiment":"neutral","sentiment_score":-0.27367913722991943},{"text":"I'm really sorry. I understand your frustration.","start_word":507,"end_word":513,"sentiment":"negative","sentiment_score":-0.36449772119522095},{"text":"But, actually, doing?","start_word":514,"end_word":516,"sentiment":"neutral","sentiment_score":-0.2225639820098877},{"text":"our back end team and engineering team is still fixing it.","start_word":517,"end_word":527,"sentiment":"negative","sentiment_score":-0.44049495458602905},{"text":"And I don't want to give you an estimated time for this yet because we're not sure. But they said that they're expecting it to be okay within the next two weeks. Two weeks? Yeah. Jesus. What?","start_word":528,"end_word":564,"sentiment":"neutral","sentiment_score":-0.18711073696613312},{"text":"What? That's unacceptable. Like, I know it's not your specific fault, but there was no problem before, and now it's only two weeks with completely disrupted Internet. Like, that's not okay. I'm not okay with paying for a month of essentially kneecap service.","start_word":565,"end_word":607,"sentiment":"negative","sentiment_score":-0.5923635363578796},{"text":"Yeah. I mean yeah. I understand. And with respect of whatever you decide to do with your account with us. Well, because yeah.","start_word":608,"end_word":630,"sentiment":"neutral","sentiment_score":-0.11796974390745164},{"text":"I'm I'm more annoyed as well because I got that flyer in the mail that my speeds were meant to be upgraded for free, and that also didn't happen. So, like, the fact that there's no sort of real communication about this is, like, making me very unhappy because it's like, why why is it taking so long?","start_word":631,"end_word":688,"sentiment":"negative","sentiment_score":-0.6159384250640869},{"text":"Hello? Yes. Hello. Actually, we don't have idea also. They're just advising us for an update, and they're still saying that they I'm investigating the agent fixing it. Okay. Mhmm. Alright then. Thank you for the information. Yeah. Once once this is over, so we'll promise you to give a compensation or, like, a refund for the days that you do not have an Internet. Okay.","start_word":689,"end_word":754,"sentiment":"neutral","sentiment_score":-0.20148040354251864},{"text":"Well, I appreciate you promising that, but you guys have promised a lot of stuff in the past to me and haven't followed through.","start_word":755,"end_word":778,"sentiment":"negative","sentiment_score":-0.43855634331703186},{"text":"So I guess I'll wait and see.","start_word":779,"end_word":785,"sentiment":"neutral","sentiment_score":-0.2594795525074005},{"text":"Ma'am, I'm really sorry for this inconvenience.","start_word":786,"end_word":792,"sentiment":"negative","sentiment_score":-0.6629094481468201},{"text":"Alright then. I guess I'll just wait and see then.","start_word":793,"end_word":802,"sentiment":"neutral","sentiment_score":-0.1761695146560669},{"text":"Thank you.","start_word":803,"end_word":804,"sentiment":"positive","sentiment_score":0.5086920261383057},{"text":"K.","start_word":805,"end_word":805,"sentiment":"neutral","sentiment_score":0.1653311252593994},{"text":"Thank you. Bye.","start_word":806,"end_word":808,"sentiment":"positive","sentiment_score":0.48472532629966736}],"average":{"sentiment":"neutral","sentiment_score":-0.29463408745659725}}}}