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Bye.","paragraphs":[{"sentences":[{"text":"Speaking.","start":11.759999,"end":12.259999,"sentiment":"neutral","sentiment_score":0.040711186826229095}],"sentiment":"neutral","sentiment_score":0.040711186826229095,"channel":1,"num_words":1,"start":11.759999,"end":12.259999},{"sentences":[{"text":"Yes.","start":13.635,"end":13.955001,"sentiment":"neutral","sentiment_score":0.2204941064119339},{"text":"Good morning.","start":13.955001,"end":14.775001,"sentiment":"positive","sentiment_score":0.4328070878982544},{"text":"Can you help me out to transfer the call to Adam Bradley?","start":15.155001,"end":18.215,"sentiment":"neutral","sentiment_score":0.17573134849468866}],"sentiment":"neutral","sentiment_score":0.2129922976096471,"channel":0,"num_words":15,"start":13.635,"end":18.215},{"sentences":[{"text":"Who have I got 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a message,","start":47.865,"end":48.745,"sentiment":"neutral","sentiment_score":-0.18529943525791168}],"sentiment":"neutral","sentiment_score":-0.2171683924065696,"channel":1,"num_words":9,"start":46.665,"end":48.745},{"sentences":[{"text":"I","start":48.614998,"end":48.934998,"sentiment":"neutral","sentiment_score":-0.08178731799125671}],"sentiment":"neutral","sentiment_score":-0.08178731799125671,"channel":0,"num_words":1,"start":48.614998,"end":48.934998},{"sentences":[{"text":"and I can","start":48.745,"end":49.145,"sentiment":"neutral","sentiment_score":-0.06734713663657506}],"sentiment":"neutral","sentiment_score":-0.06734713663657506,"channel":1,"num_words":3,"start":48.745,"end":49.145},{"sentences":[{"text":"see.","start":48.934998,"end":49.434998,"sentiment":"neutral","sentiment_score":-0.10799230635166168}],"sentiment":"neutral","sentiment_score":-0.10799230635166168,"channel":0,"num_words":1,"start":48.934998,"end":49.434998},{"sentences":[{"text":"get him to call you 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customer is trying to transfer a call to Adam Bradley from ECS but is having trouble reaching him. The agent offers to take a message and the customer agrees to try again later. The call ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"Can you help me out to transfer the call to Adam Bradley?","start_word":4,"end_word":15,"intents":[{"intent":"Transfer call","confidence_score":0.86381984}]},{"text":"And what's your name? Mary from Vigilance AI.","start_word":43,"end_word":50,"intents":[{"intent":"Retrieve caller information","confidence_score":0.012673655}]},{"text":"I can take a message, I and I can see. get him to call you back. No worries.","start_word":70,"end_word":87,"intents":[{"intent":"Send message","confidence_score":0.032123033}]}]},"sentiments":{"segments":[{"text":"Speaking. Yes.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.1306026428937912},{"text":"Good morning.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.4164555072784424},{"text":"Can you help me out to transfer the call to Adam Bradley? Who have I got here? Hello? Of ECS? Yeah. Sorry. I'd who have I got on the phone? I'm looking for Adam Adam Bradley from IT. Yeah. And what's your name? Mary from Vigilance AI. Can I get him to call you back, Mary? Is he available to speak with? Not right now. No. I can take a message, I and I can see. get him to call you back. No worries. I'll just try to ring back again if he's not available. Thank No you. worries. Thanks. Bye.","start_word":4,"end_word":104,"sentiment":"neutral","sentiment_score":-0.026689480990171432}],"average":{"sentiment":"neutral","sentiment_score":-0.01388814714219835}}}}