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Nice to have you on the line, mister Jan. Please give me a minute or two. I'll just review your account, especially the invoice sent to you. Okay? Thank you so much. One moment. Thank you so much for patiently waiting, mister John. Alright. So I've already corrected your invoice. It should be showing for April period from April '30 for the amount of $89.95. And, we are sorry for this confusion caused, but nothing to worry now. I've already modified this and corrected, and we sent you the corrected invoice to your email address for your reference a minute ago. You will see the attached. So, again, the bill that you have is only $89.95 covering your April period. Mister John, are you still on the line? Oh, mister John? Yeah. I'm not really sure if you heard me. The invoice for your April has been corrected. I've already sent you the correct amount, which is $89.95. That's covering your service period from April 1 to thirtieth. Okay? So nothing to worry has been corrected. Outstanding, $89.95. And you're welcome. Anything else that I may help you today? Okay. Perfect. Please be safe always, and you do have a great day. Bye bye. You're welcome. 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Thank you so much for calling your telephone. How may I help you today? We appreciate your call. I'm here to help you out and review your account.\n\nMay you please confirm your full name? Thank you. Nice to have you on the line, mister Jan. Please give me a minute or two. I'll just review your account, especially the invoice sent to you.\n\nOkay? Thank you so much. One moment. Thank you so much for patiently waiting, mister John. Alright.\n\nSo I've already corrected your invoice. It should be showing for April period from April '30 for the amount of $89.95. And, we are sorry for this confusion caused, but nothing to worry now. I've already modified this and corrected, and we sent you the corrected invoice to your email address for your reference a minute ago. You will see the attached.\n\nSo, again, the bill that you have is only $89.95 covering your April period. Mister John, are you still on the line? Oh, mister John? Yeah. I'm not really sure if you heard me.\n\nThe invoice for your April has been corrected. I've already sent you the correct amount, which is $89.95. That's covering your service period from April 1 to thirtieth. Okay? So nothing to worry has been corrected.\n\nOutstanding, $89.95. And you're welcome. Anything else that I may help you today? Okay. Perfect.\n\nPlease be safe always, and you do have a great day. Bye bye. You're welcome. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.96,"sentiment":"neutral","sentiment_score":0.26745209097862244},{"text":"Thank you so much for calling your telephone.","start":0.96,"end":3.22,"sentiment":"positive","sentiment_score":0.5496031790971756},{"text":"How may I help you today?","start":3.4399998,"end":4.8199997,"sentiment":"positive","sentiment_score":0.5222127735614777},{"text":"We appreciate your call.","start":40.304996,"end":42.004997,"sentiment":"positive","sentiment_score":0.3786840885877609},{"text":"I'm here to help you out and review your account.","start":42.144997,"end":44.885,"sentiment":"neutral","sentiment_score":0.2774222522974014}],"sentiment":"positive","sentiment_score":0.416776311808619,"num_words":29,"start":0.64,"end":44.885},{"sentences":[{"text":"May you please confirm your full name?","start":45.184998,"end":48.004997,"sentiment":"neutral","sentiment_score":0.09467426793915885},{"text":"Thank 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modified this and corrected, and we sent you the corrected invoice to your email address for your reference a minute ago.","start":264.69,"end":273.44498,"sentiment":"neutral","sentiment_score":0.08554151605652727},{"text":"You will see the attached.","start":273.985,"end":275.60498,"sentiment":"neutral","sentiment_score":0.05166124925017357}],"sentiment":"neutral","sentiment_score":0.049468448776150906,"num_words":62,"start":246.795,"end":275.60498},{"sentences":[{"text":"So, again, the bill that you have is only $89.95 covering your April period.","start":276.065,"end":283.28497,"sentiment":"neutral","sentiment_score":0.012644493952393532},{"text":"Mister John, are you still on the line?","start":287.82,"end":289.84,"sentiment":"neutral","sentiment_score":0.0027831288753077388},{"text":"Oh, mister 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I'm just a notification by text an invoice number. 202601001868. For a $179.89, and my lower monthly amount is $89.95. So there's something wrong. 15. Okay. This message has been transcribed. One moment while I notify the Hello? Yes? Yes. Okay. Yes. Okay. Thank you. No. That's all. Thank 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mister Evan. I'm just a notification by text an invoice number. 202601001868. For a $179.89, and my lower monthly amount is $89.95. So there's something wrong.\n\n15. Okay. This message has been transcribed. One moment while I notify the Hello? Yes?\n\nYes. Okay. Yes. Okay. Thank you.\n\nNo. That's all. Thank you.","paragraphs":[{"sentences":[{"text":"It's mister Evan.","start":6.3999996,"end":7.62,"sentiment":"neutral","sentiment_score":-0.0000539713849623998},{"text":"I'm just a notification by text an invoice number.","start":8.4,"end":14.925,"sentiment":"neutral","sentiment_score":-0.015307673667040136},{"text":"202601001868.","start":14.985001,"end":25.805,"sentiment":"neutral","sentiment_score":0.0027243448421359062},{"text":"For a $179.89, and my lower monthly amount is $89.95.","start":29.27,"end":37.05,"sentiment":"neutral","sentiment_score":-0.052936289459466934},{"text":"So there's something wrong.","start":37.11,"end":39.129997,"sentiment":"neutral","sentiment_score":-0.21987562999129295}],"sentiment":"neutral","sentiment_score":-0.057187853587998286,"num_words":27,"start":6.3999996,"end":39.129997},{"sentences":[{"text":"15.","start":61.55,"end":62.05,"sentiment":"neutral","sentiment_score":0.09539401531219482},{"text":"Okay.","start":245.63501,"end":246.13501,"sentiment":"neutral","sentiment_score":0.12017472833395004},{"text":"This message has been transcribed.","start":290.24,"end":291.78,"sentiment":"neutral","sentiment_score":-0.030529171600937842},{"text":"One moment while I notify the Hello?","start":292.225,"end":295.765,"sentiment":"neutral","sentiment_score":-0.01876786377813135},{"text":"Yes?","start":299.185,"end":299.685,"sentiment":"neutral","sentiment_score":-0.01659083366394043}],"sentiment":"neutral","sentiment_score":-0.005669532964626948,"num_words":15,"start":61.55,"end":299.685},{"sentences":[{"text":"Yes.","start":305.31,"end":305.81,"sentiment":"neutral","sentiment_score":-0.01026500016450882},{"text":"Okay.","start":313.87,"end":314.37,"sentiment":"neutral","sentiment_score":0.019925279542803764},{"text":"Yes.","start":319.79,"end":320.29,"sentiment":"neutral","sentiment_score":0.03748024255037308},{"text":"Okay.","start":325.655,"end":326.155,"sentiment":"neutral","sentiment_score":0.17109370231628418},{"text":"Thank you.","start":326.295,"end":327.11502,"sentiment":"neutral","sentiment_score":0.3140254467725754}],"sentiment":"neutral","sentiment_score":0.14104751963168383,"num_words":6,"start":305.31,"end":327.11502},{"sentences":[{"text":"No.","start":331.415,"end":331.73502,"sentiment":"neutral","sentiment_score":0.025314832106232643},{"text":"That's all.","start":331.73502,"end":332.295,"sentiment":"neutral","sentiment_score":0.04932342283427715},{"text":"Thank you.","start":332.295,"end":333.035,"sentiment":"positive","sentiment_score":0.3386247754096985}],"sentiment":"neutral","sentiment_score":0.16024224571883677,"num_words":5,"start":331.415,"end":333.035}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your telephone. How may I help you today?\n\nChannel 1: It's mister Evan. I'm just a notification by text an invoice number. 202601001868. For a $179.89, and my lower monthly amount is $89.95. So there's something wrong.\n\nChannel 0: We appreciate your call. I'm here to help you out and review your account. May you please confirm your full name? Thank you. Nice to have you on the line, mister Jan.\n\nPlease give me a minute or two. I'll just review your account, especially the invoice sent to you. Okay?\n\nChannel 1: 15.\n\nChannel 0: Thank you so much. One moment. Thank you so much for patiently waiting, mister John.\n\nChannel 1: Okay.\n\nChannel 0: Alright. So I've already corrected your invoice. It should be showing for April period from April '30 for the amount of $89.95. And, we are sorry for this confusion caused, but nothing to worry now. I've already modified this and corrected, and we sent you the corrected invoice to your email address for your reference a minute ago.\n\nYou will see the attached. So, again, the bill that you have is only $89.95 covering your April period. Mister John, are you still on the line?\n\nChannel 1: This message has been transcribed. One moment while I notify the Hello?\n\nChannel 0: Oh, mister John?\n\nChannel 1: Yes?\n\nChannel 0: Yeah. I'm not really sure if you heard me. The invoice for\n\nChannel 1: Yes.\n\nChannel 0: your April has been corrected. I've already sent you the correct amount, which is $89.95. That's\n\nChannel 1: Okay.\n\nChannel 0: covering your service period from April 1 to thirtieth. Okay? So nothing\n\nChannel 1: Yes.\n\nChannel 0: to worry has been corrected. Outstanding, $89.95. And\n\nChannel 1: Okay. Thank you.\n\nChannel 0: you're welcome. Anything else that I may help you today?\n\nChannel 1: No. That's all.\n\nChannel 0: Okay.\n\nChannel 1: Thank you.\n\nChannel 0: Perfect. Please be safe always, and you do have a great day. Bye bye. You're welcome. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.96,"sentiment":"neutral","sentiment_score":0.26745209097862244},{"text":"Thank you so much for calling your telephone.","start":0.96,"end":3.22,"sentiment":"positive","sentiment_score":0.5496031790971756},{"text":"How may I help you today?","start":3.4399998,"end":4.8199997,"sentiment":"positive","sentiment_score":0.5222127735614777}],"sentiment":"positive","sentiment_score":0.5198369443416595,"channel":0,"num_words":15,"start":0.64,"end":4.8199997},{"sentences":[{"text":"It's mister Evan.","start":6.3999996,"end":7.62,"sentiment":"neutral","sentiment_score":-0.0000539713849623998},{"text":"I'm just a notification by text an invoice number.","start":8.4,"end":14.925,"sentiment":"neutral","sentiment_score":-0.015307673667040136},{"text":"202601001868.","start":14.985001,"end":25.805,"sentiment":"neutral","sentiment_score":0.0027243448421359062},{"text":"For a $179.89, and my lower monthly amount is $89.95.","start":29.27,"end":37.05,"sentiment":"neutral","sentiment_score":-0.052936289459466934},{"text":"So there's something wrong.","start":37.11,"end":39.129997,"sentiment":"neutral","sentiment_score":-0.21987562999129295}],"sentiment":"neutral","sentiment_score":-0.057187853587998286,"channel":1,"num_words":27,"start":6.3999996,"end":39.129997},{"sentences":[{"text":"We appreciate your call.","start":40.304996,"end":42.004997,"sentiment":"positive","sentiment_score":0.3786840885877609},{"text":"I'm here to help you out and review your account.","start":42.144997,"end":44.885,"sentiment":"neutral","sentiment_score":0.2774222522974014},{"text":"May you please confirm your full name?","start":45.184998,"end":48.004997,"sentiment":"neutral","sentiment_score":0.09467426793915885},{"text":"Thank you.","start":51.45,"end":52.17,"sentiment":"neutral","sentiment_score":0.2676277905702591},{"text":"Nice to have you on the line, mister Jan.","start":52.17,"end":54.59,"sentiment":"positive","sentiment_score":0.4121768507692549}],"sentiment":"neutral","sentiment_score":0.2873914372175932,"channel":0,"num_words":32,"start":40.304996,"end":54.59},{"sentences":[{"text":"Please give me a minute or two.","start":54.73,"end":56.41,"sentiment":"neutral","sentiment_score":0.20119214057922363},{"text":"I'll just review your account, especially the invoice sent to 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John.","start":241.515,"end":244.655,"sentiment":"positive","sentiment_score":0.367947389682134}],"sentiment":"neutral","sentiment_score":0.31292186975479125,"channel":0,"num_words":15,"start":62.89,"end":244.655},{"sentences":[{"text":"Okay.","start":245.63501,"end":246.13501,"sentiment":"neutral","sentiment_score":0.12017472833395004}],"sentiment":"neutral","sentiment_score":0.12017472833395004,"channel":1,"num_words":1,"start":245.63501,"end":246.13501},{"sentences":[{"text":"Alright.","start":246.315,"end":246.795,"sentiment":"neutral","sentiment_score":0.1222972720861435},{"text":"So I've already corrected your invoice.","start":246.795,"end":249.855,"sentiment":"neutral","sentiment_score":0.08197381099065144},{"text":"It should be showing for April period from April '30 for the amount of $89.95.","start":250.475,"end":259.01,"sentiment":"neutral","sentiment_score":0.07425063302119574},{"text":"And, we are sorry for this confusion caused, but nothing to worry now.","start":259.01,"end":264.47,"sentiment":"neutral","sentiment_score":-0.05879381943780642},{"text":"I've already modified this and corrected, and we sent you the corrected invoice to your email address for your reference a minute ago.","start":264.69,"end":273.44498,"sentiment":"neutral","sentiment_score":0.08554151605652727}],"sentiment":"neutral","sentiment_score":0.050535083619941926,"channel":0,"num_words":58,"start":246.315,"end":273.44498},{"sentences":[{"text":"You will see the attached.","start":273.985,"end":275.60498,"sentiment":"neutral","sentiment_score":0.05166124925017357},{"text":"So, again, the bill that you have is only $89.95 covering your April period.","start":276.065,"end":283.28497,"sentiment":"neutral","sentiment_score":0.012644493952393532},{"text":"Mister John, are you still on the line?","start":287.82,"end":289.84,"sentiment":"neutral","sentiment_score":0.0027831288753077388}],"sentiment":"neutral","sentiment_score":0.016947933058771823,"channel":0,"num_words":27,"start":273.985,"end":289.84},{"sentences":[{"text":"This message has been transcribed.","start":290.24,"end":291.78,"sentiment":"neutral","sentiment_score":-0.030529171600937842},{"text":"One moment while I notify the Hello?","start":292.225,"end":295.765,"sentiment":"neutral","sentiment_score":-0.01876786377813135}],"sentiment":"neutral","sentiment_score":-0.02366840870430072,"channel":1,"num_words":12,"start":290.24,"end":295.765},{"sentences":[{"text":"Oh, mister John?","start":296.86002,"end":298.24,"sentiment":"neutral","sentiment_score":-0.025029538820187252}],"sentiment":"neutral","sentiment_score":-0.025029538820187252,"channel":0,"num_words":3,"start":296.86002,"end":298.24},{"sentences":[{"text":"Yes?","start":299.185,"end":299.685,"sentiment":"neutral","sentiment_score":-0.01659083366394043}],"sentiment":"neutral","sentiment_score":-0.01659083366394043,"channel":1,"num_words":1,"start":299.185,"end":299.685},{"sentences":[{"text":"Yeah.","start":299.9,"end":300.4,"sentiment":"neutral","sentiment_score":-0.03823848068714142},{"text":"I'm not really sure if you heard me.","start":300.54,"end":302.72,"sentiment":"neutral","sentiment_score":-0.11138166952878237},{"text":"The invoice for","start":303.315,"end":305.315,"sentiment":"neutral","sentiment_score":-0.04877268150448799}],"sentiment":"neutral","sentiment_score":-0.08963415678590536,"channel":0,"num_words":12,"start":299.9,"end":305.315},{"sentences":[{"text":"Yes.","start":305.31,"end":305.81,"sentiment":"neutral","sentiment_score":-0.01026500016450882}],"sentiment":"neutral","sentiment_score":-0.01026500016450882,"channel":1,"num_words":1,"start":305.31,"end":305.81},{"sentences":[{"text":"your April has been corrected.","start":305.315,"end":307.015,"sentiment":"neutral","sentiment_score":0.007052621245384217},{"text":"I've already sent you the correct amount, which is $89.95.","start":307.475,"end":313.255,"sentiment":"neutral","sentiment_score":0.014363368973135948},{"text":"That's","start":313.71503,"end":314.11502,"sentiment":"neutral","sentiment_score":0.024095341563224792}],"sentiment":"neutral","sentiment_score":0.012687008595094085,"channel":0,"num_words":16,"start":305.315,"end":314.11502},{"sentences":[{"text":"Okay.","start":313.87,"end":314.37,"sentiment":"neutral","sentiment_score":0.019925279542803764}],"sentiment":"neutral","sentiment_score":0.019925279542803764,"channel":1,"num_words":1,"start":313.87,"end":314.37},{"sentences":[{"text":"covering your service period from April 1 to thirtieth.","start":314.11502,"end":318.45502,"sentiment":"neutral","sentiment_score":0.01893945824768808},{"text":"Okay?","start":318.9,"end":319.38,"sentiment":"neutral","sentiment_score":0.019658401608467106},{"text":"So nothing","start":319.38,"end":320.02,"sentiment":"neutral","sentiment_score":0.016928709112107754}],"sentiment":"neutral","sentiment_score":0.01866424533848961,"channel":0,"num_words":12,"start":314.11502,"end":320.02},{"sentences":[{"text":"Yes.","start":319.79,"end":320.29,"sentiment":"neutral","sentiment_score":0.03748024255037308}],"sentiment":"neutral","sentiment_score":0.03748024255037308,"channel":1,"num_words":1,"start":319.79,"end":320.29},{"sentences":[{"text":"to worry has been corrected.","start":320.02,"end":321.56,"sentiment":"neutral","sentiment_score":0.05616569444537163},{"text":"Outstanding, $89.95.","start":321.78,"end":325.24,"sentiment":"neutral","sentiment_score":0.15759213268756866},{"text":"And","start":325.30002,"end":325.80002,"sentiment":"neutral","sentiment_score":0.1489531695842743}],"sentiment":"neutral","sentiment_score":0.09312073839828372,"channel":0,"num_words":8,"start":320.02,"end":325.80002},{"sentences":[{"text":"Okay.","start":325.655,"end":326.155,"sentiment":"neutral","sentiment_score":0.17109370231628418},{"text":"Thank you.","start":326.295,"end":327.11502,"sentiment":"neutral","sentiment_score":0.3140254467725754}],"sentiment":"neutral","sentiment_score":0.26638153195381165,"channel":1,"num_words":3,"start":325.655,"end":327.11502},{"sentences":[{"text":"you're welcome.","start":327.62,"end":328.44,"sentiment":"positive","sentiment_score":0.33748723566532135},{"text":"Anything else that I may help you today?","start":328.66,"end":331.08002,"sentiment":"neutral","sentiment_score":0.20200909487903118}],"sentiment":"neutral","sentiment_score":0.2291047230362892,"channel":0,"num_words":10,"start":327.62,"end":331.08002},{"sentences":[{"text":"No.","start":331.415,"end":331.73502,"sentiment":"neutral","sentiment_score":0.025314832106232643},{"text":"That's all.","start":331.73502,"end":332.295,"sentiment":"neutral","sentiment_score":0.04932342283427715}],"sentiment":"neutral","sentiment_score":0.041320559258262314,"channel":1,"num_words":3,"start":331.415,"end":332.295},{"sentences":[{"text":"Okay.","start":332.1,"end":332.6,"sentiment":"neutral","sentiment_score":0.1952626407146454}],"sentiment":"neutral","sentiment_score":0.1952626407146454,"channel":0,"num_words":1,"start":332.1,"end":332.6},{"sentences":[{"text":"Thank you.","start":332.295,"end":333.035,"sentiment":"positive","sentiment_score":0.3386247754096985}],"sentiment":"positive","sentiment_score":0.3386247754096985,"channel":1,"num_words":2,"start":332.295,"end":333.035},{"sentences":[{"text":"Perfect.","start":332.975,"end":333.475,"sentiment":"positive","sentiment_score":0.4541834592819214},{"text":"Please be safe always, and you do have a great day.","start":333.615,"end":336.995,"sentiment":"positive","sentiment_score":0.531373839486729},{"text":"Bye bye.","start":337.215,"end":337.955,"sentiment":"neutral","sentiment_score":0.22631244361400604},{"text":"You're welcome.","start":339.295,"end":340.035,"sentiment":"neutral","sentiment_score":0.27402976155281067},{"text":"Bye.","start":340.255,"end":340.755,"sentiment":"neutral","sentiment_score":0.1209028959274292}],"sentiment":"positive","sentiment_score":0.4365225294057061,"channel":0,"num_words":17,"start":332.975,"end":340.755}]},"summary":{"result":"success","short":"The customer, Mr. Jan, called to inquire about an invoice he received. The agent, Mr. Evan, confirmed the correct amount and corrected the invoice, sending it to Mr. Jan's email. The agent reminded Mr. Jan to check his invoice and thanked him for his call."},"intents":{"segments":[{"text":"I'm just a notification by text an invoice number. 202601001868. For a $179.89, and my lower monthly amount is $89.95. So there's something wrong.","start_word":18,"end_word":41,"intents":[{"intent":"Resolve invoice issue","confidence_score":0.016605053}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.26745209097862244},{"text":"Thank you so much for calling your telephone. How may I help you today?","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.5353565216064453},{"text":"It's mister Evan. I'm just a notification by text an invoice number. 202601001868. For a $179.89, and my lower monthly amount is $89.95. So there's something wrong.","start_word":15,"end_word":41,"sentiment":"neutral","sentiment_score":-0.05205061659216881},{"text":"We appreciate your call.","start_word":42,"end_word":45,"sentiment":"positive","sentiment_score":0.38888034224510193},{"text":"I'm here to help you out and review your account. May you please confirm your full name? Thank you.","start_word":46,"end_word":64,"sentiment":"neutral","sentiment_score":0.21875914931297305},{"text":"Nice to have you on the line, mister Jan.","start_word":65,"end_word":73,"sentiment":"positive","sentiment_score":0.4105176329612732},{"text":"Please give me a minute or two. I'll just review your account, especially the invoice sent to you. Okay? 15. Thank you so much. One moment.","start_word":74,"end_word":99,"sentiment":"neutral","sentiment_score":0.2039483487606049},{"text":"Thank you so much for patiently waiting, mister John.","start_word":100,"end_word":108,"sentiment":"positive","sentiment_score":0.3738065361976623},{"text":"Okay. Alright. So I've already corrected your invoice. It should be showing for April period from April '30 for the amount of $89.95. And, we are sorry for this confusion caused, but nothing to worry now. I've already modified this and corrected, and we sent you the corrected invoice to your email address for your reference a minute ago. You will see the attached. So, again, the bill that you have is only $89.95 covering your April period. Mister John, are you still on the line? This message has been transcribed. One moment while I notify the Hello? Oh, mister John? Yes? Yeah. I'm not really sure if you heard me. The invoice for Yes. your April has been corrected. I've already sent you the correct amount, which is $89.95. That's Okay. covering your service period from April 1 to thirtieth. Okay? So nothing Yes. to worry has been corrected. Outstanding, $89.95. And Okay. Thank you. you're welcome. Anything else that I may help you today? No. That's all. Okay.","start_word":109,"end_word":278,"sentiment":"neutral","sentiment_score":0.0420369878411293},{"text":"Thank you. Perfect. Please be safe always, and you do have a great day.","start_word":279,"end_word":292,"sentiment":"positive","sentiment_score":0.49712130427360535},{"text":"Bye bye. You're welcome. Bye.","start_word":293,"end_word":297,"sentiment":"neutral","sentiment_score":0.22940926253795624}],"average":{"sentiment":"neutral","sentiment_score":0.1238533500191215}}}}