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The representative Airtel accounts said they will call Caitlin back after their call and declined a declined card. Caitlin asked the representative to call her back at a specific time."},"intents":{"segments":[{"text":"you said we will be Can going you call to me can you call me back after 01:30, please? 01:30PM.","start_word":15,"end_word":34,"intents":[{"intent":"Request call back","confidence_score":0.4143671}]}]},"sentiments":{"segments":[{"text":"Hello? Hi.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.11682318896055222},{"text":"Good morning, Caitlin.","start_word":2,"end_word":4,"sentiment":"positive","sentiment_score":0.3738847970962525},{"text":"This is Airtel accounts. As we've talked last time, Yep. you said we will be Can going you call to me can you call me back after 01:30, please? 01:30PM. 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