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Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.28,"end":3.52,"sentiment":"neutral","sentiment_score":0.02877733483910561},{"text":"Ben Chapman speaking.","start":3.52,"end":4.58,"sentiment":"neutral","sentiment_score":0.02715851863225301}],"sentiment":"neutral","sentiment_score":0.02756322268396616,"channel":1,"num_words":4,"start":3.28,"end":4.58},{"sentences":[{"text":"Yeah.","start":5.6,"end":5.92,"sentiment":"neutral","sentiment_score":0.1820056438446045},{"text":"Good morning.","start":5.92,"end":6.66,"sentiment":"positive","sentiment_score":0.4675343930721283},{"text":"Ben, it's Ronald from cloud solution IT.","start":7.12,"end":10.74,"sentiment":"neutral","sentiment_score":0.2821833257164274},{"text":"How are you doing today?","start":11.36,"end":12.58,"sentiment":"positive","sentiment_score":0.33465899527072906}],"sentiment":"neutral","sentiment_score":0.31771017909049987,"channel":0,"num_words":15,"start":5.6,"end":12.58},{"sentences":[{"text":"Dude, mate.","start":13.705,"end":14.184999,"sentiment":"neutral","sentiment_score":-0.007914696238003671},{"text":"You've called me you've called me at 07:20AM.","start":14.184999,"end":17.164999,"sentiment":"neutral","sentiment_score":-0.09173043305054307}],"sentiment":"neutral","sentiment_score":-0.07496728568803519,"channel":1,"num_words":10,"start":13.705,"end":17.164999},{"sentences":[{"text":"I have my my apologies, sir.","start":18.065,"end":19.985,"sentiment":"neutral","sentiment_score":-0.26443778971831006},{"text":"I did not notice that you are from Perth.","start":19.985,"end":22.564999,"sentiment":"neutral","sentiment_score":-0.13475949813922247},{"text":"My my","start":23.105,"end":23.505001,"sentiment":"neutral","sentiment_score":-0.027108635753393173}],"sentiment":"neutral","sentiment_score":-0.16786349959233227,"channel":0,"num_words":17,"start":18.065,"end":23.505001},{"sentences":[{"text":"You're","start":23.465,"end":23.705,"sentiment":"neutral","sentiment_score":-0.04056213051080704}],"sentiment":"neutral","sentiment_score":-0.04056213051080704,"channel":1,"num_words":1,"start":23.465,"end":23.705},{"sentences":[{"text":"apology.","start":23.505001,"end":24.005001,"sentiment":"neutral","sentiment_score":0.002419024705886841}],"sentiment":"neutral","sentiment_score":0.002419024705886841,"channel":0,"num_words":1,"start":23.505001,"end":24.005001},{"sentences":[{"text":"all good.","start":23.705,"end":24.365,"sentiment":"positive","sentiment_score":0.4134947657585144},{"text":"You're alright.","start":24.985,"end":25.724998,"sentiment":"neutral","sentiment_score":0.21589824557304382}],"sentiment":"neutral","sentiment_score":0.3146965056657791,"channel":1,"num_words":4,"start":23.705,"end":25.724998},{"sentences":[{"text":"Alright.","start":26.945,"end":27.445,"sentiment":"neutral","sentiment_score":0.1374763697385788}],"sentiment":"neutral","sentiment_score":0.1374763697385788,"channel":0,"num_words":1,"start":26.945,"end":27.445},{"sentences":[{"text":"Yeah.","start":28.42,"end":28.74,"sentiment":"neutral","sentiment_score":0.10413575172424316},{"text":"We'll talk soon, mate.","start":28.74,"end":29.86,"sentiment":"neutral","sentiment_score":0.10263960435986519},{"text":"Not now, though.","start":29.86,"end":30.76,"sentiment":"neutral","sentiment_score":-0.08157137284676234}],"sentiment":"neutral","sentiment_score":0.03374750632792711,"channel":1,"num_words":8,"start":28.42,"end":30.76},{"sentences":[{"text":"Alright.","start":31.12,"end":31.52,"sentiment":"neutral","sentiment_score":0.04946859925985336},{"text":"Alright.","start":31.52,"end":32.02,"sentiment":"neutral","sentiment_score":0.12589064240455627},{"text":"Okay.","start":32.08,"end":32.48,"sentiment":"neutral","sentiment_score":0.16358274221420288},{"text":"Got it.","start":32.48,"end":32.96,"sentiment":"neutral","sentiment_score":0.2518598809838295},{"text":"Take care.","start":32.96,"end":33.62,"sentiment":"neutral","sentiment_score":0.29092051088809967}],"sentiment":"neutral","sentiment_score":0.20350039537463868,"channel":0,"num_words":7,"start":31.12,"end":33.62},{"sentences":[{"text":"Bye.","start":34.34,"end":34.84,"sentiment":"neutral","sentiment_score":0.17095737159252167}],"sentiment":"neutral","sentiment_score":0.17095737159252167,"channel":1,"num_words":1,"start":34.34,"end":34.84},{"sentences":[{"text":"Alright.","start":35.36,"end":35.84,"sentiment":"neutral","sentiment_score":0.1379290074110031},{"text":"Bye bye.","start":35.84,"end":36.58,"sentiment":"neutral","sentiment_score":0.09556066989898682}],"sentiment":"neutral","sentiment_score":0.10968344906965892,"channel":0,"num_words":3,"start":35.36,"end":36.58}]},"summary":{"result":"success","short":"The customer, Ronald, apologizes to the agent, Ben Chapman, for his confusion about their company. 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Dude, mate. You've called me you've called me at 07:20AM. I have my my apologies, sir. I did not notice that you are from Perth. My my You're apology.","start_word":7,"end_word":47,"sentiment":"neutral","sentiment_score":-0.022459210827946663},{"text":"all good.","start_word":48,"end_word":49,"sentiment":"positive","sentiment_score":0.3931901454925537},{"text":"You're alright. Alright. Yeah. We'll talk soon, mate. Not now, though. Alright. Alright. Okay. Got it. Take care. Bye. Alright. Bye bye.","start_word":50,"end_word":71,"sentiment":"neutral","sentiment_score":0.12579353153705597}],"average":{"sentiment":"neutral","sentiment_score":0.058407387910065826}}}}