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fine.","start":26.308937,"end":27.028938,"sentiment":"positive","sentiment_score":0.34974705179532367},{"text":"Thank you.","start":27.028938,"end":27.688938,"sentiment":"positive","sentiment_score":0.5630067884922028}],"sentiment":"positive","sentiment_score":0.36506881032671246,"channel":1,"num_words":7,"start":25.748938,"end":27.688938},{"sentences":[{"text":"So far so good.","start":28.018938,"end":28.898937,"sentiment":"positive","sentiment_score":0.6125859022140503},{"text":"Okay.","start":28.898937,"end":29.298939,"sentiment":"neutral","sentiment_score":0.2677859663963318},{"text":"No problem.","start":29.298939,"end":29.938938,"sentiment":"neutral","sentiment_score":0.3060941696166992},{"text":"Sir, thank you so much for your time.","start":29.938938,"end":31.618938,"sentiment":"positive","sentiment_score":0.5736664868891239},{"text":"Take","start":31.618938,"end":31.858938,"sentiment":"positive","sentiment_score":0.40066593885421753}],"sentiment":"positive","sentiment_score":0.5200197342783213,"channel":0,"num_words":16,"start":28.018938,"end":31.858938},{"sentences":[{"text":"That's","start":31.668938,"end":31.988937,"sentiment":"positive","sentiment_score":0.4454454183578491}],"sentiment":"positive","sentiment_score":0.4454454183578491,"channel":1,"num_words":1,"start":31.668938,"end":31.988937},{"sentences":[{"text":"care.","start":31.858938,"end":32.35894,"sentiment":"positive","sentiment_score":0.4646442532539368}],"sentiment":"positive","sentiment_score":0.4646442532539368,"channel":0,"num_words":1,"start":31.858938,"end":32.35894},{"sentences":[{"text":"all good.","start":31.988937,"end":32.38894,"sentiment":"positive","sentiment_score":0.5975944101810455},{"text":"Thank you.","start":32.38894,"end":32.86894,"sentiment":"positive","sentiment_score":0.5457539558410645},{"text":"Bye.","start":32.86894,"end":33.36894,"sentiment":"neutral","sentiment_score":0.2078159302473068}],"sentiment":"positive","sentiment_score":0.49890253245830535,"channel":1,"num_words":5,"start":31.988937,"end":33.36894}]},"summary":{"result":"success","short":"Abby from Springfield, Brisbane is calling Mr. Hiran Rana to inquire about improving his IT support or IT system for cybersecurity companies. She thanks him for his time and they are fine, so far. Abby ends the call by thanking him and saying goodbye."},"intents":{"segments":[{"text":"Hello, sir. Good afternoon. Yeah. Yes. This is Abby one in Springfield, Brisbane. Is this mister Hiran Rana in Yeah. Page? Yep.","start_word":1,"end_word":22,"intents":[{"intent":"Greeting","confidence_score":0.007072339}]},{"text":"Hello, sir. Good afternoon. Yeah. Yes. This is Abby one in Springfield, Brisbane. Is this mister Hiran Rana in Yeah. Page? Yep. Oh, hi, sir. Thank you so much for answering my phone. We are actually reaching out to companies who wants to improve their IT support or IT system, like cybersecurity. Yeah.","start_word":1,"end_word":53,"intents":[{"intent":"Informing about call","confidence_score":0.00868946}]},{"text":"No problem. Sir, thank you so much for your time. Take That's care. all good. Thank you.","start_word":68,"end_word":84,"intents":[{"intent":"Reiterating","confidence_score":0.0007505819}]},{"text":"Sir, thank you so much for your time. Take That's care. all good. Thank you.","start_word":70,"end_word":84,"intents":[{"intent":"Expressing gratitude","confidence_score":0.0817945}]}]},"sentiments":{"segments":[{"text":"Hello? Hello, sir. Good afternoon. Yeah. Yes. This is Abby one in Springfield, Brisbane. Is this mister Hiran Rana in Yeah. Page? Yep. Oh, hi, sir.","start_word":0,"end_word":25,"sentiment":"neutral","sentiment_score":0.08394932001829147},{"text":"Thank you so much for answering my phone.","start_word":26,"end_word":33,"sentiment":"positive","sentiment_score":0.6304412484169006},{"text":"We are actually reaching out to companies who wants to improve their IT support or IT system, like cybersecurity. Yeah. No. Mhmm. That's okay.","start_word":34,"end_word":57,"sentiment":"neutral","sentiment_score":0.22269386053085327},{"text":"We are fine. Thank you. So far so good.","start_word":58,"end_word":66,"sentiment":"positive","sentiment_score":0.5077497959136963},{"text":"Okay. No problem.","start_word":67,"end_word":69,"sentiment":"neutral","sentiment_score":0.29812273383140564},{"text":"Sir, thank you so much for your time. Take That's care. all good. Thank you.","start_word":70,"end_word":84,"sentiment":"positive","sentiment_score":0.5247559547424316},{"text":"Bye.","start_word":85,"end_word":85,"sentiment":"neutral","sentiment_score":0.2760798931121826}],"average":{"sentiment":"neutral","sentiment_score":0.2799369123645295}}}}