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Airtel tech support. Yeah. I can't help you there, mate. That's not one of our numbers.\n\nIt doesn't apply to Australian numbers. That applies to numbers overseas, so you'll need to contact the country of origin. Yeah. This is Airtel Australia, but it has nothing to do with any other Airtel providers outside of Australia. Well, we're an Airtel provider for Australian Australian the Australian country only.\n\nWe don't provide any Airtel Australia outside of Australia. So which Airtel are you looking for? Sorry? Yeah. Well, you so you need to contact India.\n\nUnfortunately, this is not India. This is Australia. So you need to contact the matter. Okay? Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.39999998,"end":1.12,"sentiment":"neutral","sentiment_score":0.3075025677680969},{"text":"Airtel tech support.","start":1.12,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.22048720717430115},{"text":"Yeah.","start":10.32,"end":10.48,"sentiment":"neutral","sentiment_score":-0.10781971365213394},{"text":"I can't help you there, mate.","start":10.48,"end":11.679999,"sentiment":"neutral","sentiment_score":-0.3059442366162936},{"text":"That's not one of our numbers.","start":11.679999,"end":13.2,"sentiment":"negative","sentiment_score":-0.39258958399295807}],"sentiment":"neutral","sentiment_score":-0.16791977112491926,"num_words":18,"start":0.39999998,"end":13.2},{"sentences":[{"text":"It doesn't apply to Australian numbers.","start":13.2,"end":15.585,"sentiment":"neutral","sentiment_score":-0.293681522210439},{"text":"That applies to numbers overseas, so you'll need to contact the country of origin.","start":15.825,"end":19.925,"sentiment":"neutral","sentiment_score":-0.23997713731867926},{"text":"Yeah.","start":26.705,"end":26.865,"sentiment":"neutral","sentiment_score":-0.030044030398130417},{"text":"This is Airtel Australia, but it has nothing to do with any other Airtel providers outside of Australia.","start":26.865,"end":31.285,"sentiment":"neutral","sentiment_score":-0.08801521422962348},{"text":"Well, we're an Airtel provider for Australian Australian the Australian country only.","start":39.02,"end":46.795002,"sentiment":"neutral","sentiment_score":-0.10136588662862778}],"sentiment":"neutral","sentiment_score":-0.15593093297645158,"num_words":51,"start":13.2,"end":46.795002},{"sentences":[{"text":"We don't provide any Airtel Australia outside of Australia.","start":46.795002,"end":50.895,"sentiment":"neutral","sentiment_score":-0.16989476647641924},{"text":"So which Airtel are you looking for?","start":51.515,"end":53.455,"sentiment":"neutral","sentiment_score":0.02508406514035804},{"text":"Sorry?","start":56.235,"end":56.735,"sentiment":"neutral","sentiment_score":-0.03947155922651291},{"text":"Yeah.","start":60.010002,"end":60.25,"sentiment":"neutral","sentiment_score":-0.05713757872581482},{"text":"Well, you so you need to contact India.","start":60.25,"end":63.21,"sentiment":"neutral","sentiment_score":-0.12195785343647003}],"sentiment":"neutral","sentiment_score":-0.09329755414420596,"num_words":26,"start":46.795002,"end":63.21},{"sentences":[{"text":"Unfortunately, this is not India.","start":63.21,"end":64.65,"sentiment":"neutral","sentiment_score":-0.2393598735332489},{"text":"This is Australia.","start":64.65,"end":65.37,"sentiment":"neutral","sentiment_score":-0.1729493240515391},{"text":"So you need to contact the matter.","start":65.37,"end":67.15,"sentiment":"neutral","sentiment_score":-0.08261996135115623},{"text":"Okay?","start":67.37,"end":67.87,"sentiment":"neutral","sentiment_score":0.07963770627975464},{"text":"Thank you.","start":67.93,"end":68.57,"sentiment":"positive","sentiment_score":0.39044713973999023}],"sentiment":"neutral","sentiment_score":-0.07963639352884558,"num_words":18,"start":63.21,"end":68.57},{"sentences":[{"text":"Bye.","start":68.57,"end":69.07,"sentiment":"neutral","sentiment_score":0.15812823176383972}],"sentiment":"neutral","sentiment_score":0.15812823176383972,"num_words":1,"start":68.57,"end":69.07}]}}]},{"alternatives":[{"transcript":"Hi. So this is regarding my mobile number, (953) 502-2060. Okay. So I am I calling this with the Airtel Australia or something? Okay. So but is there an Airtel provider here in Australia, or how does it actually work? Like, I didn't quite Okay. Alright. Good. Australia, India. I'm I'm looking for Airtel India. Sorry. Okay. Got it. Got it. Got it. Got it. Thank you. Yeah. Bye.","confidence":0.98950195,"words":[{"word":"hi","start":4.08,"end":4.58,"confidence":0.98999023,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.036593399941921234},{"word":"so","start":4.7999997,"end":5.04,"confidence":0.9921875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.020011765882372856},{"word":"this","start":5.04,"end":5.2799997,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.02682602033019066},{"word":"is","start":5.2799997,"end":5.52,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0205902885645628},{"word":"regarding","start":5.52,"end":6.02,"confidence":0.99316406,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.024092284962534904},{"word":"my","start":6.08,"end":6.3199997,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.024929536506533623},{"word":"mobile","start":6.3199997,"end":6.7999997,"confidence":1.0,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":0.03399095684289932},{"word":"number","start":6.7999997,"end":7.2,"confidence":0.7512207,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.016286760568618774},{"word":"(953)","start":7.2,"end":8.0,"confidence":0.99934894,"punctuated_word":"(953)","sentiment":"neutral","sentiment_score":0.017083536833524704},{"word":"502-2060","start":8.0,"end":10.179999,"confidence":0.94799805,"punctuated_word":"502-2060.","sentiment":"neutral","sentiment_score":0.0172146987169981},{"word":"okay","start":20.975,"end":21.375,"confidence":0.84716797,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02445310726761818},{"word":"so","start":21.375,"end":21.775002,"confidence":0.9921875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.01879674196243286},{"word":"i","start":21.775002,"end":22.015,"confidence":0.96972656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.019632607698440552},{"word":"am","start":22.335,"end":22.494999,"confidence":0.9482422,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.01806371659040451},{"word":"i","start":22.494999,"end":22.735,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02289995178580284},{"word":"calling","start":22.735,"end":23.135,"confidence":0.99902344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.016932949423789978},{"word":"this","start":23.135,"end":23.635,"confidence":0.9248047,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.005947759374976158},{"word":"with","start":24.14,"end":24.619999,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.010365917347371578},{"word":"the","start":24.619999,"end":24.859999,"confidence":0.9428711,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0119937714189291},{"word":"airtel","start":24.859999,"end":25.26,"confidence":0.91748047,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.019105250015854836},{"word":"australia","start":25.26,"end":25.74,"confidence":0.84765625,"punctuated_word":"Australia","sentiment":"neutral","sentiment_score":-0.02362094633281231},{"word":"or","start":25.74,"end":25.82,"confidence":0.93847656,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.01286952756345272},{"word":"something","start":25.82,"end":26.32,"confidence":0.98950195,"punctuated_word":"something?","sentiment":"neutral","sentiment_score":-0.03300010412931442},{"word":"okay","start":32.22,"end":32.62,"confidence":0.9555664,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.013929089531302452},{"word":"so","start":32.62,"end":32.94,"confidence":0.98535156,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.013623401522636414},{"word":"but","start":34.14,"end":34.379997,"confidence":0.9819336,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.019479256123304367},{"word":"is","start":34.379997,"end":34.62,"confidence":0.6582031,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02752384915947914},{"word":"there","start":34.62,"end":34.78,"confidence":0.99902344,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.02460395358502865},{"word":"an","start":34.78,"end":35.02,"confidence":0.91845703,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.019865240901708603},{"word":"airtel","start":35.02,"end":35.42,"confidence":0.99902344,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.025127466768026352},{"word":"provider","start":35.42,"end":35.9,"confidence":0.9970703,"punctuated_word":"provider","sentiment":"neutral","sentiment_score":-0.028416668996214867},{"word":"here","start":35.9,"end":36.14,"confidence":0.9951172,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.026891309767961506},{"word":"in","start":36.14,"end":36.379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So this is regarding my mobile number, (953) 502-2060. Okay. So I am I calling this with the Airtel Australia or something? Okay.\n\nSo but is there an Airtel provider here in Australia, or how does it actually work? Like, I didn't quite Okay. Alright. Good. Australia, India.\n\nI'm I'm looking for Airtel India. Sorry. Okay. Got it. Got it.\n\nGot it. Got it. Thank you. Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.08,"end":4.58,"sentiment":"neutral","sentiment_score":0.036593399941921234},{"text":"So this is regarding my mobile number, (953) 502-2060.","start":4.7999997,"end":10.179999,"sentiment":"neutral","sentiment_score":0.02233620546758175},{"text":"Okay.","start":20.975,"end":21.375,"sentiment":"neutral","sentiment_score":-0.02445310726761818},{"text":"So I am I calling this with the Airtel Australia or something?","start":21.375,"end":26.32,"sentiment":"neutral","sentiment_score":-0.017769103636965156},{"text":"Okay.","start":32.22,"end":32.62,"sentiment":"neutral","sentiment_score":-0.013929089531302452}],"sentiment":"neutral","sentiment_score":-0.0005830079705143968,"num_words":24,"start":4.08,"end":32.62},{"sentences":[{"text":"So but is there an Airtel provider here in Australia, or how does it actually work?","start":32.62,"end":38.54,"sentiment":"neutral","sentiment_score":-0.0211844053119421},{"text":"Like, I didn't quite Okay.","start":38.54,"end":51.734997,"sentiment":"neutral","sentiment_score":-0.04384797438979149},{"text":"Alright.","start":51.734997,"end":52.055,"sentiment":"neutral","sentiment_score":0.03734603896737099},{"text":"Good.","start":52.055,"end":52.555,"sentiment":"neutral","sentiment_score":0.09683313965797424},{"text":"Australia, India.","start":53.655,"end":54.714996,"sentiment":"neutral","sentiment_score":-0.021947331726551056}],"sentiment":"neutral","sentiment_score":-0.018716233670711516,"num_words":25,"start":32.62,"end":54.714996},{"sentences":[{"text":"I'm I'm looking for Airtel India.","start":57.45,"end":59.29,"sentiment":"neutral","sentiment_score":-0.04737544059753418},{"text":"Sorry.","start":59.29,"end":59.79,"sentiment":"neutral","sentiment_score":-0.07569350302219391},{"text":"Okay.","start":65.85,"end":66.17,"sentiment":"neutral","sentiment_score":-0.06005071848630905},{"text":"Got it.","start":66.17,"end":66.65,"sentiment":"neutral","sentiment_score":-0.04691985063254833},{"text":"Got it.","start":66.65,"end":66.89,"sentiment":"neutral","sentiment_score":0.03691692650318146}],"sentiment":"neutral","sentiment_score":-0.03666689277937015,"num_words":12,"start":57.45,"end":66.89},{"sentences":[{"text":"Got it.","start":66.89,"end":67.29,"sentiment":"neutral","sentiment_score":0.05926908552646637},{"text":"Got it.","start":67.29,"end":67.69,"sentiment":"neutral","sentiment_score":0.09826145321130753},{"text":"Thank you.","start":67.69,"end":68.25,"sentiment":"positive","sentiment_score":0.45105236768722534},{"text":"Yeah.","start":68.25,"end":68.75,"sentiment":"neutral","sentiment_score":0.197779580950737},{"text":"Bye.","start":68.89,"end":69.39,"sentiment":"neutral","sentiment_score":0.07498089969158173}],"sentiment":"neutral","sentiment_score":0.18624078668653965,"num_words":8,"start":66.89,"end":69.39}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Airtel tech support.\n\nChannel 1: Hi. So this is regarding my mobile number, (953) 502-2060.\n\nChannel 0: Yeah. I can't help you there, mate. That's not one of our numbers. It doesn't apply to Australian numbers. That applies to numbers overseas, so you'll need to contact the country of origin.\n\nChannel 1: Okay. So I am I calling this with the Airtel Australia or something?\n\nChannel 0: Yeah. This is Airtel Australia, but it has nothing to do with any other Airtel providers outside of Australia.\n\nChannel 1: Okay. So but is there an Airtel provider here in Australia, or how does it actually work? Like, I didn't\n\nChannel 0: Well,\n\nChannel 1: quite\n\nChannel 0: we're an Airtel provider for Australian Australian the Australian country only. We don't provide any Airtel Australia outside of Australia.\n\nChannel 1: Okay.\n\nChannel 0: So which\n\nChannel 1: Alright.\n\nChannel 0: Airtel\n\nChannel 1: Good.\n\nChannel 0: are you looking for?\n\nChannel 1: Australia, India.\n\nChannel 0: Sorry?\n\nChannel 1: I'm I'm looking for Airtel India. Sorry.\n\nChannel 0: Yeah. Well, you so you need to contact India. Unfortunately, this is not India. This is Australia. So you need\n\nChannel 1: Okay.\n\nChannel 0: to contact\n\nChannel 1: Got it.\n\nChannel 0: the\n\nChannel 1: Got\n\nChannel 0: matter.\n\nChannel 1: it. Got it. Got\n\nChannel 0: Okay?\n\nChannel 1: it. Thank\n\nChannel 0: Thank\n\nChannel 1: you. Yeah.\n\nChannel 0: you. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.39999998,"end":1.12,"sentiment":"neutral","sentiment_score":0.3075025677680969},{"text":"Airtel tech support.","start":1.12,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.22048720717430115}],"sentiment":"neutral","sentiment_score":0.25529335141181947,"channel":0,"num_words":5,"start":0.39999998,"end":2.1799998},{"sentences":[{"text":"Hi.","start":4.08,"end":4.58,"sentiment":"neutral","sentiment_score":0.036593399941921234},{"text":"So this is regarding my mobile number, (953) 502-2060.","start":4.7999997,"end":10.179999,"sentiment":"neutral","sentiment_score":0.02233620546758175}],"sentiment":"neutral","sentiment_score":0.0237619249150157,"channel":1,"num_words":10,"start":4.08,"end":10.179999},{"sentences":[{"text":"Yeah.","start":10.32,"end":10.48,"sentiment":"neutral","sentiment_score":-0.10781971365213394},{"text":"I can't help you there, 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customer is trying to find an Airtel provider in India, but the agent informs them that they are not one of their countries and advises them to contact the country of origin. The agent also explains that Airtel Australia is not one of their countries and suggests the customer contact India. The call ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"That applies to numbers overseas, so you'll need to contact the country of origin. Okay.","start_word":34,"end_word":48,"intents":[{"intent":"Contact the country of origin","confidence_score":0.009399796}]},{"text":"So I am I calling this with the Airtel Australia or something? Yeah.","start_word":49,"end_word":61,"intents":[{"intent":"Determine airtel australia's service","confidence_score":0.0010974897}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Airtel tech support. Hi. So this is regarding my mobile number, (953) 502-2060. Yeah. I can't help you there, mate.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":-0.031478263437747955},{"text":"That's not one of our numbers.","start_word":22,"end_word":27,"sentiment":"negative","sentiment_score":-0.37548211216926575},{"text":"It doesn't apply to Australian numbers. That applies to numbers overseas, so you'll need to contact the country of origin. Okay. So I am I calling this with the Airtel Australia or something? Yeah. This is Airtel Australia, but it has nothing to do with any other Airtel providers outside of Australia. Okay. So but is there an Airtel provider here in Australia, or how does it actually work? Like, I didn't Well, quite we're an Airtel provider for Australian Australian the Australian country only. We don't provide any Airtel Australia outside of Australia. Okay. So which Alright. Airtel Good. are you looking for? Australia, India. Sorry? I'm I'm looking for Airtel India. Sorry. Yeah. Well, you so you need to contact India. Unfortunately, this is not India. This is Australia. So you need to Okay. contact Got it. the matter. Got it. Got it. Got Okay? it.","start_word":28,"end_word":175,"sentiment":"neutral","sentiment_score":-0.0869639441370964},{"text":"Thank Thank you.","start_word":176,"end_word":178,"sentiment":"positive","sentiment_score":0.4567155241966248},{"text":"you. Yeah. Bye. Bye.","start_word":179,"end_word":182,"sentiment":"neutral","sentiment_score":0.17369084060192108}],"average":{"sentiment":"neutral","sentiment_score":-0.07085822776511863}}}}