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Wherever. Yeah. Yeah. Yeah. That's fine. Go on. On. Mhmm. Yep. Mhmm. Mhmm. Mhmm. So change the codec, basically, is what you're saying there. Yeah. Because from what I can vaguely remember, this is getting a little bit above my pay grade, obviously, as you can understand. But from what I can remember, the the the call that that we use, regardless of what app or device that you use to make the call, is GSM from memory from memory. As you know, that has the lowest bandwidth requirements. But let me let me just check that. I mean, look, in the meantime, what I can what I would suggest, because I need to sort of put it back through to my voice engineer developer who's based in The US, can you just give me as much information as you can and, you know, for example, you know, whatever. As much inform more info, the better. And I can sort of pass that through to him and just sort of ask the question. And so, you know, at least we can eliminate whatever possibilities and stuff, obviously. Yep. Yep. Yep. Oh, no. No. Not not at all. But, you know, I mean, look. Your your your look, any feedback is I always take it as constructive, so don't don't worry. And and it's really just a matter of, you know, whether or not we are on the same page or or, you know, whatever the case may be, basically. Mhmm. Yes. Yes. Mhmm. Mhmm. Oh, very interesting. Yep. Yep. Yep. Yeah. Yeah. Yeah. Just clean it up and whatever. Yep. Yeah. Sure. Mhmm. Mhmm. Yep. Yes. Yes. Yes. Def definitely. Please do. And then we can sort of sort of look into it and, you know, address the different bits. And but yeah. Look. That's fine. Yeah. Look. Send it through because the the the stuff the work that we're doing on the on the CRM side, as you can imagine, has a lot of potential, shall we say? Not not complications. Potential. I'm not worried about the complications because, you know, developers and what have you can can sort that out. It's more the potential that I'm thinking of. So, you know, don't don't worry. We are we are well aware and, you know, we wanna get it right so that way we can, you know, like I said, work closer, shall we say. Yep. Yeah. Yeah. Yeah. Yes. Yes. Yeah. Yeah. Definitely. Because, you know, some of the features are, like, you know, the transcribing and that sort of thing are fairly new and how they do it on the back end. That's, like I said, that's at their level, so I couldn't really answer that question. But, you know, your your feedback is definitely yeah. It's not discounted. Put it that way. So yeah. No worries. Send it through, and I will drive it from my end and see see where we end up. No problem. Thanks. Okay. See you. 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speaking. Yeah. Good. Yourself? Mhmm.\n\nMhmm. Okay, actually. Mhmm. Yeah. Mhmm.\n\nMhmm. Yeah. Yeah. Mhmm. Yeah.\n\nFrom the from the office. Right? Obviously. Okay. Okay.\n\nWherever. Right. Wherever. Yeah. Yeah.\n\nYeah. That's fine. Go on. On. Mhmm.\n\nYep. Mhmm. Mhmm. Mhmm. So change the codec, basically, is what you're saying there.\n\nYeah. Because from what I can vaguely remember, this is getting a little bit above my pay grade, obviously, as you can understand. But from what I can remember, the the the call that that we use, regardless of what app or device that you use to make the call, is GSM from memory from memory. As you know, that has the lowest bandwidth requirements. But let me let me just check that.\n\nI mean, look, in the meantime, what I can what I would suggest, because I need to sort of put it back through to my voice engineer developer who's based in The US, can you just give me as much information as you can and, you know, for example, you know, whatever. As much inform more info, the better. And I can sort of pass that through to him and just sort of ask the question. And so, you know, at least we can eliminate whatever possibilities and stuff, obviously. Yep.\n\nYep. Yep. Oh, no. No. Not not at all.\n\nBut, you know, I mean, look. Your your your look, any feedback is I always take it as constructive, so don't don't worry. And and it's really just a matter of, you know, whether or not we are on the same page or or, you know, whatever the case may be, basically. Mhmm. Yes.\n\nYes. Mhmm. Mhmm. Oh, very interesting. Yep.\n\nYep. Yep. Yeah. Yeah. Yeah.\n\nJust clean it up and whatever. Yep. Yeah. Sure. Mhmm.\n\nMhmm. Yep. Yes. Yes. Yes.\n\nDef definitely. Please do. And then we can sort of sort of look into it and, you know, address the different bits. And but yeah. Look.\n\nThat's fine. Yeah. Look. Send it through because the the the stuff the work that we're doing on the on the CRM side, as you can imagine, has a lot of potential, shall we say? Not not complications.\n\nPotential. I'm not worried about the complications because, you know, developers and what have you can can sort that out. It's more the potential that I'm thinking of. So, you know, don't don't worry. We are we are well aware and, you know, we wanna get it right so that way we can, you know, like I said, work closer, shall we say.\n\nYep. Yeah. Yeah. Yeah. Yes.\n\nYes. Yeah. Yeah. Definitely. Because, you know, some of the features are, like, you know, the transcribing and that sort of thing are fairly new and how they do it on the back end.\n\nThat's, like I said, that's at their level, so I couldn't really answer that question. But, you know, your your feedback is definitely yeah. It's not discounted. Put it that way. So yeah.\n\nNo worries. Send it through, and I will drive it from my end and see see where we end up. No problem. Thanks. Okay.\n\nSee you. 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office.","start":48.445,"end":49.725,"sentiment":"neutral","sentiment_score":0.0004240032285451889},{"text":"Right?","start":49.725,"end":49.964996,"sentiment":"neutral","sentiment_score":0.009181414730846882},{"text":"Obviously.","start":49.964996,"end":50.464996,"sentiment":"neutral","sentiment_score":0.0014825718244537711},{"text":"Okay.","start":53.964996,"end":54.284996,"sentiment":"neutral","sentiment_score":0.02277684025466442},{"text":"Okay.","start":54.284996,"end":54.605,"sentiment":"neutral","sentiment_score":0.016249772161245346}],"sentiment":"neutral","sentiment_score":0.005756735012659596,"num_words":9,"start":48.445,"end":54.605},{"sentences":[{"text":"Wherever.","start":54.605,"end":55.085,"sentiment":"neutral","sentiment_score":0.022376541048288345},{"text":"Right.","start":55.085,"end":55.324997,"sentiment":"neutral","sentiment_score":0.03636004775762558},{"text":"Wherever.","start":55.324997,"end":55.805,"sentiment":"neutral","sentiment_score":0.02336171269416809},{"text":"Yeah.","start":55.805,"end":55.964996,"sentiment":"neutral","sentiment_score":0.04978645592927933},{"text":"Yeah.","start":55.964996,"end":56.125,"sentiment":"neutral","sentiment_score":0.06082802638411522}],"sentiment":"neutral","sentiment_score":0.038542556762695315,"num_words":5,"start":54.605,"end":56.125},{"sentences":[{"text":"Yeah.","start":56.125,"end":56.204998,"sentiment":"neutral","sentiment_score":0.08980971574783325},{"text":"That's fine.","start":56.204998,"end":56.684998,"sentiment":"neutral","sentiment_score":0.16624368727207184},{"text":"Go on.","start":56.684998,"end":57.09,"sentiment":"neutral","sentiment_score":0.12774617969989777},{"text":"On.","start":67.25,"end":67.75,"sentiment":"neutral","sentiment_score":-0.033073149621486664},{"text":"Mhmm.","start":74.545006,"end":75.045006,"sentiment":"neutral","sentiment_score":-0.002942353021353483}],"sentiment":"neutral","sentiment_score":0.09168199243556176,"num_words":7,"start":56.125,"end":75.045006},{"sentences":[{"text":"Yep.","start":91.920006,"end":92.0,"sentiment":"neutral","sentiment_score":-0.10614874213933943},{"text":"Mhmm.","start":92.0,"end":92.08,"sentiment":"neutral","sentiment_score":-0.0908844843506813},{"text":"Mhmm.","start":92.08,"end":92.58,"sentiment":"neutral","sentiment_score":-0.12564918398857117},{"text":"Mhmm.","start":103.775,"end":104.275,"sentiment":"neutral","sentiment_score":-0.07445261627435684},{"text":"So change the codec, basically, is what you're saying there.","start":116.990005,"end":121.715004,"sentiment":"neutral","sentiment_score":-0.005338629684410989}],"sentiment":"neutral","sentiment_score":-0.032180094542647045,"num_words":14,"start":91.920006,"end":121.715004},{"sentences":[{"text":"Yeah.","start":122.495,"end":122.815,"sentiment":"neutral","sentiment_score":-0.07428400963544846},{"text":"Because from what I can vaguely remember, this is getting a little bit above my pay grade, obviously, as you can understand.","start":122.815,"end":133.215,"sentiment":"neutral","sentiment_score":-0.10799920338798653},{"text":"But from what I can remember, the the the call that that we use, regardless of what app or device that you use to make the call, is GSM from memory from memory.","start":133.215,"end":150.655,"sentiment":"neutral","sentiment_score":0.053986338503433},{"text":"As you know, that has the lowest bandwidth 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clean it up and 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you know, some of the features are, like, you know, the transcribing and that sort of thing are fairly new and how they do it on the back end.","start":405.125,"end":414.48,"sentiment":"neutral","sentiment_score":0.0633506899078687}],"sentiment":"neutral","sentiment_score":0.08713610470294952,"num_words":34,"start":402.085,"end":414.48},{"sentences":[{"text":"That's, like I said, that's at their level, so I couldn't really answer that question.","start":415.5,"end":419.90002,"sentiment":"neutral","sentiment_score":0.029996401692430178},{"text":"But, you know, your your feedback is definitely yeah.","start":419.90002,"end":424.24002,"sentiment":"neutral","sentiment_score":0.2649366805950801},{"text":"It's not discounted.","start":424.38,"end":425.255,"sentiment":"neutral","sentiment_score":0.2068659414847692},{"text":"Put it that way.","start":425.255,"end":426.395,"sentiment":"neutral","sentiment_score":0.29088713228702545},{"text":"So 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you.","start":444.67886,"end":444.99887,"sentiment":"positive","sentiment_score":0.393281027674675},{"text":"Bye.","start":444.99887,"end":445.49887,"sentiment":"neutral","sentiment_score":-0.08398784697055817}],"sentiment":"neutral","sentiment_score":0.2341914027929306,"num_words":3,"start":444.67886,"end":445.49887}]}}]},{"alternatives":[{"transcript":"Alan, hey. It's Mark with smarter websites. How are you going? Good. Thanks. I got your email, and Peter's asked me to give you a call. Just wanna chat through some issues. Just just start off. How does the quality of this call sound to you? Yeah. Yeah. Yeah. Pretty good. Right? Not too bad? Okay. Okay. So here's the issue that we have, and I'm gonna give you what I think it is, and then you can tell me if I'm right or wrong. So we have staff members who are calling international numbers on cell phone, and they're using, like, laptop microphones, etcetera. Right? And my understanding is well, from their own off their own remote office and affiliate. Yeah. So what I think the issue is is I mean, my understanding is that basically, the audio going in is being compressed to be as low of a of a file size as possible and then being routed through. And, you know, I'm using a pro microphone through a pro preamp into my machine that is run properly. So I never have a problem. I talk to clients every day on this phone, and I've never had them go, sorry, what? Sorry. I can't hear you. Like, what? Whereas one of the staff members is really battling. So I've done some tests with her and changed some audio settings on her computer and stuff like that. But I think the question becomes, if I'm correct and you can correct me, me, is there a way to increase the buffer size or increase the file size on the server to be higher quality going through? Possibly. I don't know what I don't know what go ahead. Yes. Sure. Yep. Okay. Okay. Yes. Okay. Yep. Mhmm. No problem. I so I'll just sure. Yeah. So I will I'll respond to your to your email now with just a a write up of what I think the issue is. I am also not you know, I'm a audio engineer, and I understand the, you know, basics of compression and EQ and all of those kind of things on a recording level, but I'm not a voice over IP guy. So codecs and things like that make Okay. Okay. So then I don't know if we're gonna forward this mail to two different people, but there is one other thing that I wanted to chat with you about that is important, and that is that the actual audio recording so after the fact is interesting in the sense that if I make an outgoing call, it prioritizes it prioritizes the call receiver's vocal or voice over my own and vice versa coming in. So the practical example is I call the clients, chatted to them on the phone, needed the transcript of the call, and needed to download the audio file. When I did that, my voice was very, very soft, volume wise. Like, to the point that it was barely hearable. But then her voice, the client's voice, was nice and full and crisp. So the question is and I'm assuming now, but, again, what I think the deal is is that it's gonna prioritize the voice that is receiving the call. Whether it's outgoing from me or it's coming, it would then prioritize my voice over the person who is making the phone call. Now it wasn't an issue for me because I was able to pull the recording into audio software and compress and, you know, book like, gain it up. Yeah. Yeah. Yeah. But the average the average person's not gonna be able to do that, number one. Number two, our eventual goal is to import the transcript into the CRM system in the notes section. And if that's the case, any software we use to transcribe is gonna battle, given the fact that it cannot, like, pick up what the actual audio is. So can I put that all in one email for you and you can fan that out to whoever is responsible for those things? Complications. Yeah. Yeah. Yeah. Yeah. For sure. Sure. Sure. Cool. Yeah. Yeah. And look, I'm always open for discussion. If somebody from America wants to give me a call and chat through what I'm saying from an audio perspective and whatever. I mean, I've been doing this for thirty years. Like, I know audio and principles. So I'm happy to help if I can. Cool. I'll send you an email now, and then let me know how we go. Thanks so much. Perfect. Thanks so much. No problem. Thanks. Thanks, buddy. 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hey. It's Mark with smarter websites. How are you going? Good. Thanks.\n\nI got your email, and Peter's asked me to give you a call. Just wanna chat through some issues. Just just start off. How does the quality of this call sound to you? Yeah.\n\nYeah. Yeah. Pretty good. Right? Not too bad?\n\nOkay. Okay. So here's the issue that we have, and I'm gonna give you what I think it is, and then you can tell me if I'm right or wrong. So we have staff members who are calling international numbers on cell phone, and they're using, like, laptop microphones, etcetera. Right?\n\nAnd my understanding is well, from their own off their own remote office and affiliate. Yeah. So what I think the issue is is I mean, my understanding is that basically, the audio going in is being compressed to be as low of a of a file size as possible and then being routed through. And, you know, I'm using a pro microphone through a pro preamp into my machine that is run properly. So I never have a problem.\n\nI talk to clients every day on this phone, and I've never had them go, sorry, what? Sorry. I can't hear you. Like, what? Whereas one of the staff members is really battling.\n\nSo I've done some tests with her and changed some audio settings on her computer and stuff like that. But I think the question becomes, if I'm correct and you can correct me, me, is there a way to increase the buffer size or increase the file size on the server to be higher quality going through? Possibly. I don't know what I don't know what go ahead. Yes.\n\nSure. Yep. Okay. Okay. Yes.\n\nOkay. Yep. Mhmm. No problem. I so I'll just sure.\n\nYeah. So I will I'll respond to your to your email now with just a a write up of what I think the issue is. I am also not you know, I'm a audio engineer, and I understand the, you know, basics of compression and EQ and all of those kind of things on a recording level, but I'm not a voice over IP guy. So codecs and things like that make Okay. Okay.\n\nSo then I don't know if we're gonna forward this mail to two different people, but there is one other thing that I wanted to chat with you about that is important, and that is that the actual audio recording so after the fact is interesting in the sense that if I make an outgoing call, it prioritizes it prioritizes the call receiver's vocal or voice over my own and vice versa coming in. So the practical example is I call the clients, chatted to them on the phone, needed the transcript of the call, and needed to download the audio file. When I did that, my voice was very, very soft, volume wise. Like, to the point that it was barely hearable. But then her voice, the client's voice, was nice and full and crisp.\n\nSo the question is and I'm assuming now, but, again, what I think the deal is is that it's gonna prioritize the voice that is receiving the call. Whether it's outgoing from me or it's coming, it would then prioritize my voice over the person who is making the phone call. Now it wasn't an issue for me because I was able to pull the recording into audio software and compress and, you know, book like, gain it up. Yeah. Yeah.\n\nYeah. But the average the average person's not gonna be able to do that, number one. Number two, our eventual goal is to import the transcript into the CRM system in the notes section. And if that's the case, any software we use to transcribe is gonna battle, given the fact that it cannot, like, pick up what the actual audio is. So can I put that all in one email for you and you can fan that out to whoever is responsible for those things?\n\nComplications. Yeah. Yeah. Yeah. Yeah.\n\nFor sure. Sure. Sure. Cool. Yeah.\n\nYeah. And look, I'm always open for discussion. If somebody from America wants to give me a call and chat through what I'm saying from an audio perspective and whatever. I mean, I've been doing this for thirty years. Like, I know audio and principles.\n\nSo I'm happy to help if I can. Cool. I'll send you an email now, and then let me know how we go. Thanks so much. Perfect.\n\nThanks so much. No problem. Thanks. Thanks, buddy. Ciao.","paragraphs":[{"sentences":[{"text":"Alan, hey.","start":3.84,"end":4.24,"sentiment":"neutral","sentiment_score":0.14610357955098152},{"text":"It's Mark with smarter websites.","start":4.24,"end":5.6,"sentiment":"neutral","sentiment_score":0.3089771568775177},{"text":"How are you going?","start":5.6,"end":6.42,"sentiment":"neutral","sentiment_score":0.3201424330472946},{"text":"Good.","start":8.88,"end":9.12,"sentiment":"positive","sentiment_score":0.67818284034729},{"text":"Thanks.","start":9.12,"end":9.62,"sentiment":"positive","sentiment_score":0.6565596461296082}],"sentiment":"positive","sentiment_score":0.3424927047812022,"num_words":13,"start":3.84,"end":9.62},{"sentences":[{"text":"I got your email, and Peter's asked me to give you a call.","start":10.24,"end":13.679999,"sentiment":"neutral","sentiment_score":0.22900778169815356},{"text":"Just wanna chat through some issues.","start":13.679999,"end":16.225,"sentiment":"neutral","sentiment_score":0.04236397581795851},{"text":"Just just start off.","start":17.165,"end":18.445,"sentiment":"neutral","sentiment_score":0.0562201077118516},{"text":"How does the quality of this call sound to you?","start":18.445,"end":21.505,"sentiment":"neutral","sentiment_score":0.1871587388217449},{"text":"Yeah.","start":24.925,"end":25.244999,"sentiment":"neutral","sentiment_score":0.14754951000213623}],"sentiment":"neutral","sentiment_score":0.16103830429560997,"num_words":34,"start":10.24,"end":25.244999},{"sentences":[{"text":"Yeah.","start":25.244999,"end":25.744999,"sentiment":"neutral","sentiment_score":0.2097766101360321},{"text":"Yeah.","start":25.884998,"end":26.205,"sentiment":"positive","sentiment_score":0.35173556208610535},{"text":"Pretty good.","start":26.205,"end":26.765,"sentiment":"positive","sentiment_score":0.5459090769290924},{"text":"Right?","start":26.765,"end":27.244999,"sentiment":"neutral","sentiment_score":0.30400314927101135},{"text":"Not too bad?","start":27.244999,"end":28.224998,"sentiment":"neutral","sentiment_score":0.23321838676929474}],"sentiment":"neutral","sentiment_score":0.33212357945740223,"num_words":8,"start":25.244999,"end":28.224998},{"sentences":[{"text":"Okay.","start":29.259998,"end":29.759998,"sentiment":"neutral","sentiment_score":0.06393735110759735},{"text":"Okay.","start":30.22,"end":30.72,"sentiment":"neutral","sentiment_score":0.04358980059623718},{"text":"So here's the issue that we have, and I'm gonna give you what I think it is, and then you can tell me if I'm right or wrong.","start":30.939999,"end":37.1,"sentiment":"neutral","sentiment_score":-0.018266288929485848},{"text":"So we have staff members who are calling international numbers on cell phone, and they're using, like, laptop microphones, etcetera.","start":37.1,"end":47.345,"sentiment":"neutral","sentiment_score":-0.005679862382385182},{"text":"Right?","start":47.885,"end":48.204998,"sentiment":"neutral","sentiment_score":0.007730470038950443}],"sentiment":"neutral","sentiment_score":-0.009995994430010244,"num_words":51,"start":29.259998,"end":48.204998},{"sentences":[{"text":"And my understanding is well, from their own off their own remote office and affiliate.","start":48.204998,"end":54.945,"sentiment":"neutral","sentiment_score":0.00848779243727525},{"text":"Yeah.","start":58.16,"end":58.559998,"sentiment":"neutral","sentiment_score":0.04170386493206024},{"text":"So what I think the issue is is I mean, my understanding is that basically, the audio going in is being compressed to be as low of a of a file size as possible and then being routed through.","start":58.559998,"end":73.615,"sentiment":"neutral","sentiment_score":-0.04308330372740061},{"text":"And, you know, I'm using a pro microphone through a pro preamp into my machine that is run properly.","start":74.795,"end":83.479996,"sentiment":"neutral","sentiment_score":0.05013299802024113},{"text":"So I never have a problem.","start":83.7,"end":85.14,"sentiment":"neutral","sentiment_score":0.07169462492068608}],"sentiment":"neutral","sentiment_score":-0.0016066672746092082,"num_words":80,"start":48.204998,"end":85.14},{"sentences":[{"text":"I talk to clients every day on this phone, and I've never had them go, sorry, what?","start":85.14,"end":89.619995,"sentiment":"neutral","sentiment_score":0.00003869207028080435},{"text":"Sorry.","start":89.619995,"end":90.02,"sentiment":"neutral","sentiment_score":-0.2033684253692627},{"text":"I can't hear you.","start":90.02,"end":90.82,"sentiment":"neutral","sentiment_score":-0.2913458123803139},{"text":"Like, what?","start":90.82,"end":91.56,"sentiment":"neutral","sentiment_score":-0.1392015963792801},{"text":"Whereas one of the staff members is really battling.","start":91.86,"end":94.814995,"sentiment":"negative","sentiment_score":-0.3755251533455319}],"sentiment":"neutral","sentiment_score":-0.15230980250194218,"num_words":33,"start":85.14,"end":94.814995},{"sentences":[{"text":"So I've done some tests with her and changed some audio settings on her computer and stuff like that.","start":94.955,"end":102.075,"sentiment":"neutral","sentiment_score":-0.13804726616332405},{"text":"But I think the question becomes, if I'm correct and you can correct me, me, is there a way to increase the buffer size or increase the file size on the server to be higher quality going through?","start":102.075,"end":116.07,"sentiment":"neutral","sentiment_score":0.04845952419073958},{"text":"Possibly.","start":121.075,"end":121.575,"sentiment":"neutral","sentiment_score":-0.016994260251522064},{"text":"I don't know what I don't know what go ahead.","start":121.634995,"end":125.895,"sentiment":"neutral","sentiment_score":-0.08945305347442627},{"text":"Yes.","start":134.11,"end":134.34999,"sentiment":"neutral","sentiment_score":0.026102978736162186}],"sentiment":"neutral","sentiment_score":-0.024157361653835877,"num_words":69,"start":94.955,"end":134.34999},{"sentences":[{"text":"Sure.","start":134.34999,"end":134.84999,"sentiment":"neutral","sentiment_score":0.08265529572963715},{"text":"Yep.","start":145.62999,"end":146.12999,"sentiment":"neutral","sentiment_score":0.053619321435689926},{"text":"Okay.","start":148.755,"end":149.255,"sentiment":"neutral","sentiment_score":0.03400260955095291},{"text":"Okay.","start":150.595,"end":151.095,"sentiment":"neutral","sentiment_score":0.07515604794025421},{"text":"Yes.","start":155.235,"end":155.735,"sentiment":"neutral","sentiment_score":0.12243957817554474}],"sentiment":"neutral","sentiment_score":0.07357457056641578,"num_words":5,"start":134.34999,"end":155.735},{"sentences":[{"text":"Okay.","start":168.38,"end":168.88,"sentiment":"neutral","sentiment_score":0.09041904658079147},{"text":"Yep.","start":177.03499,"end":177.53499,"sentiment":"neutral","sentiment_score":0.19754384458065033},{"text":"Mhmm.","start":181.355,"end":181.855,"sentiment":"neutral","sentiment_score":0.040220558643341064},{"text":"No problem.","start":182.715,"end":183.235,"sentiment":"neutral","sentiment_score":0.113210778683424},{"text":"I so I'll just sure.","start":183.235,"end":188.635,"sentiment":"neutral","sentiment_score":0.024897534772753714}],"sentiment":"neutral","sentiment_score":0.06790926810353995,"num_words":10,"start":168.38,"end":188.635},{"sentences":[{"text":"Yeah.","start":188.635,"end":189.09,"sentiment":"neutral","sentiment_score":0.12108349055051804},{"text":"So I will I'll respond to your to your email now with just a a write up of what I think the issue is.","start":189.56999,"end":196.61,"sentiment":"neutral","sentiment_score":0.11430961033329368},{"text":"I am also not you know, I'm a audio engineer, and I understand the, you know, basics of compression and EQ and all of those kind of things on a recording level, but I'm not a voice over IP guy.","start":196.61,"end":210.185,"sentiment":"neutral","sentiment_score":-0.047870863741263744},{"text":"So codecs and things like that make Okay.","start":210.185,"end":221.16,"sentiment":"neutral","sentiment_score":-0.014217562391422689},{"text":"Okay.","start":228.82,"end":229.3,"sentiment":"neutral","sentiment_score":0.0461837574839592}],"sentiment":"neutral","sentiment_score":0.011920579016913433,"num_words":74,"start":188.635,"end":229.3},{"sentences":[{"text":"So then I don't know if we're gonna forward this mail to two different people, but there is one other thing that I wanted to chat with you about that is important, and that is that the actual audio recording so after the fact is interesting in the sense that if I make an outgoing call, it prioritizes it prioritizes the call receiver's vocal or voice over my own and vice versa coming in.","start":229.3,"end":258.11002,"sentiment":"neutral","sentiment_score":0.039419024805160796},{"text":"So the practical example is I call the clients, chatted to them on the phone, needed the transcript of the call, and needed to download the audio file.","start":258.65,"end":268.545,"sentiment":"neutral","sentiment_score":0.06719702568703464},{"text":"When I did that, my voice was very, very soft, volume wise.","start":268.925,"end":273.905,"sentiment":"neutral","sentiment_score":-0.05372185384233793},{"text":"Like, to the point that it was barely hearable.","start":273.965,"end":276.385,"sentiment":"neutral","sentiment_score":-0.16040359768602583},{"text":"But then her voice, the client's voice, was nice and full and crisp.","start":276.8,"end":280.58,"sentiment":"positive","sentiment_score":0.4370391887541001}],"sentiment":"neutral","sentiment_score":0.06170396605396972,"num_words":136,"start":229.3,"end":280.58},{"sentences":[{"text":"So the question is and I'm assuming now, but, again, what I think the deal is is that it's gonna prioritize the voice that is receiving the call.","start":281.28,"end":291.065,"sentiment":"neutral","sentiment_score":0.1310827728094799},{"text":"Whether it's outgoing from me or it's coming, it would then prioritize my voice over the person who is making the phone call.","start":291.065,"end":299.165,"sentiment":"neutral","sentiment_score":0.13662520569303763},{"text":"Now it wasn't an issue for me because I was able to pull the recording into audio software and compress and, you know, book like, gain it up.","start":299.625,"end":308.6,"sentiment":"neutral","sentiment_score":0.2107771062957389},{"text":"Yeah.","start":308.6,"end":309.0,"sentiment":"neutral","sentiment_score":0.14900529384613037},{"text":"Yeah.","start":309.0,"end":309.16,"sentiment":"neutral","sentiment_score":0.10145725309848784}],"sentiment":"neutral","sentiment_score":0.16006072707198285,"num_words":81,"start":281.28,"end":309.16},{"sentences":[{"text":"Yeah.","start":309.16,"end":309.66,"sentiment":"neutral","sentiment_score":0.0866938903927803},{"text":"But the average the average person's not gonna be able to do that, number one.","start":310.52,"end":314.68,"sentiment":"neutral","sentiment_score":-0.14363022322456043},{"text":"Number two, our eventual goal is to import the transcript into the CRM system in the notes section.","start":314.68,"end":323.385,"sentiment":"neutral","sentiment_score":0.07437634944087929},{"text":"And if that's the case, any software we use to transcribe is gonna battle, given the fact that it cannot, like, pick up what the actual audio is.","start":323.76498,"end":332.91998,"sentiment":"neutral","sentiment_score":-0.15237836805837496},{"text":"So can I put that all in one email for you and you can fan that out to whoever is responsible for those things?","start":332.91998,"end":340.37997,"sentiment":"neutral","sentiment_score":0.0654142329779764}],"sentiment":"neutral","sentiment_score":-0.039832998630265855,"num_words":86,"start":309.16,"end":340.37997},{"sentences":[{"text":"Complications.","start":361.63998,"end":362.13998,"sentiment":"neutral","sentiment_score":-0.056280117481946945},{"text":"Yeah.","start":362.91998,"end":363.24,"sentiment":"neutral","sentiment_score":-0.0036528147757053375},{"text":"Yeah.","start":363.24,"end":363.47998,"sentiment":"neutral","sentiment_score":0.007298151031136513},{"text":"Yeah.","start":363.47998,"end":363.88,"sentiment":"neutral","sentiment_score":0.01211722195148468},{"text":"Yeah.","start":363.88,"end":364.38,"sentiment":"neutral","sentiment_score":-0.002054242417216301}],"sentiment":"neutral","sentiment_score":-0.008514360338449479,"num_words":5,"start":361.63998,"end":364.38},{"sentences":[{"text":"For sure.","start":364.76,"end":365.5,"sentiment":"neutral","sentiment_score":-0.08132295310497284},{"text":"Sure.","start":381.76,"end":382.26,"sentiment":"neutral","sentiment_score":0.11468686908483504},{"text":"Sure.","start":382.72,"end":383.22,"sentiment":"neutral","sentiment_score":0.07563025504350662},{"text":"Cool.","start":386.08002,"end":386.58002,"sentiment":"neutral","sentiment_score":0.058819081634283066},{"text":"Yeah.","start":387.04,"end":387.28,"sentiment":"neutral","sentiment_score":0.08100217580795288}],"sentiment":"neutral","sentiment_score":0.027915412560105324,"num_words":6,"start":364.76,"end":387.28},{"sentences":[{"text":"Yeah.","start":387.28,"end":387.52002,"sentiment":"neutral","sentiment_score":0.08852118253707886},{"text":"And look, I'm always open for discussion.","start":387.52002,"end":389.76,"sentiment":"neutral","sentiment_score":0.12892772683075496},{"text":"If somebody from America wants to give me a call and chat through what I'm saying from an audio perspective and whatever.","start":389.76,"end":396.185,"sentiment":"neutral","sentiment_score":0.07025661505758762},{"text":"I mean, I've been doing this for thirty years.","start":396.185,"end":398.185,"sentiment":"neutral","sentiment_score":0.09005615032381481},{"text":"Like, I know audio and principles.","start":398.185,"end":400.765,"sentiment":"neutral","sentiment_score":0.0533185712993145}],"sentiment":"neutral","sentiment_score":0.08149061294065582,"num_words":45,"start":387.28,"end":400.765},{"sentences":[{"text":"So I'm happy to help if I can.","start":400.905,"end":403.165,"sentiment":"positive","sentiment_score":0.43060239776968956},{"text":"Cool.","start":426.94498,"end":427.44498,"sentiment":"positive","sentiment_score":0.4994649291038513},{"text":"I'll send you an email now, and then let me know how we go.","start":427.50497,"end":430.865,"sentiment":"positive","sentiment_score":0.3514167772872107},{"text":"Thanks so much.","start":430.865,"end":431.76498,"sentiment":"positive","sentiment_score":0.7626853783925375},{"text":"Perfect.","start":438.54498,"end":439.04498,"sentiment":"positive","sentiment_score":0.864604115486145}],"sentiment":"positive","sentiment_score":0.4450658979239287,"num_words":27,"start":400.905,"end":439.04498},{"sentences":[{"text":"Thanks so much.","start":439.46893,"end":440.36896,"sentiment":"positive","sentiment_score":0.8771003484725952},{"text":"No problem.","start":441.94894,"end":442.58896,"sentiment":"positive","sentiment_score":0.557473748922348},{"text":"Thanks.","start":442.58896,"end":442.90894,"sentiment":"positive","sentiment_score":0.7519164085388184},{"text":"Thanks, buddy.","start":442.90894,"end":443.62894,"sentiment":"positive","sentiment_score":0.7787576913833618},{"text":"Ciao.","start":443.62894,"end":444.12894,"sentiment":"positive","sentiment_score":0.5843958854675293}],"sentiment":"positive","sentiment_score":0.737786246670617,"num_words":9,"start":439.46893,"end":444.12894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Allen speaking.\n\nChannel 1: Alan, hey. It's Mark with smarter websites. How are you going?\n\nChannel 0: Yeah. Good. Yourself?\n\nChannel 1: Good. Thanks. I got your email, and Peter's asked me to give you a call. Just wanna chat\n\nChannel 0: Mhmm.\n\nChannel 1: through some issues. Just\n\nChannel 0: Mhmm.\n\nChannel 1: just start off. How does the quality of this call sound to you?\n\nChannel 0: Okay, actually.\n\nChannel 1: Yeah. Yeah. Yeah. Pretty good. Right?\n\nNot too bad?\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: Okay. Okay. So here's the issue that we have, and I'm gonna give\n\nChannel 0: Mhmm.\n\nChannel 1: you what I think it is, and then you can\n\nChannel 0: Mhmm.\n\nChannel 1: tell me if I'm right or wrong. So\n\nChannel 0: Yeah.\n\nChannel 1: we have\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: staff members who are calling international numbers on cell phone, and they're using, like, laptop microphones, etcetera. Right?\n\nChannel 0: Yeah.\n\nChannel 1: And my\n\nChannel 0: From\n\nChannel 1: understanding\n\nChannel 0: the from the\n\nChannel 1: is\n\nChannel 0: office. Right? Obviously.\n\nChannel 1: well, from their own off their own remote office\n\nChannel 0: Okay.\n\nChannel 1: and\n\nChannel 0: Okay.\n\nChannel 1: affiliate.\n\nChannel 0: Wherever. Right. Wherever. Yeah. Yeah.\n\nYeah. That's fine. Go on.\n\nChannel 1: Yeah. So what I think the issue is is I mean, my understanding is that basically, the audio going in is being compressed\n\nChannel 0: On.\n\nChannel 1: to be as low of a of a file size as possible and then being routed through.\n\nChannel 0: Mhmm.\n\nChannel 1: And, you know, I'm using a pro microphone through a pro preamp into my machine that is run properly. So I never have a problem. I talk to clients every day on this phone, and I've never had them go, sorry, what? Sorry. I can't hear you.\n\nLike, what? Whereas\n\nChannel 0: Yep. Mhmm. Mhmm.\n\nChannel 1: one of the staff members is really battling. So I've done some tests with her and changed some audio settings on her computer and stuff like that. But I think\n\nChannel 0: Mhmm.\n\nChannel 1: the question becomes, if I'm correct and you can correct me, me, is there a way to increase the buffer size or increase the file size on the server to be higher quality going through?\n\nChannel 0: So change the codec, basically, is what you're saying\n\nChannel 1: Possibly.\n\nChannel 0: there.\n\nChannel 1: I don't know what\n\nChannel 0: Yeah.\n\nChannel 1: I don't\n\nChannel 0: Because\n\nChannel 1: know what go ahead.\n\nChannel 0: from what I can vaguely remember, this is getting a little bit above my pay grade, obviously, as you can understand. But from\n\nChannel 1: Yes. Sure.\n\nChannel 0: what I can remember, the the the call that that we use, regardless of what app or device that you use to make the call, is\n\nChannel 1: Yep.\n\nChannel 0: GSM from memory\n\nChannel 1: Okay.\n\nChannel 0: from memory.\n\nChannel 1: Okay.\n\nChannel 0: As you know, that has the lowest bandwidth requirements.\n\nChannel 1: Yes.\n\nChannel 0: But let me let me just check that. I mean, look, in the meantime, what I can what I would suggest, because I need to sort of put it back through to my voice engineer developer who's based in The US, can you\n\nChannel 1: Okay.\n\nChannel 0: just give me as much information as you can and, you know, for example, you know, whatever. As much inform more info, the better. And I\n\nChannel 1: Yep.\n\nChannel 0: can sort of pass that through to him and just sort of ask the question.\n\nChannel 1: Mhmm. No problem.\n\nChannel 0: And so,\n\nChannel 1: I\n\nChannel 0: you know,\n\nChannel 1: so\n\nChannel 0: at\n\nChannel 1: I'll\n\nChannel 0: least we can eliminate whatever possibilities and stuff, obviously.\n\nChannel 1: just sure. Yeah. So I will I'll respond to your to your email now with just\n\nChannel 0: Yep.\n\nChannel 1: a a write up of what I think the issue is. I am also not you know, I'm a audio engineer, and I understand the, you know, basics of compression and EQ and all of those kind of things on a recording level, but\n\nChannel 0: Yep.\n\nChannel 1: I'm not a\n\nChannel 0: Yep.\n\nChannel 1: voice over IP guy. So codecs and\n\nChannel 0: Oh,\n\nChannel 1: things\n\nChannel 0: no.\n\nChannel 1: like that\n\nChannel 0: No. Not\n\nChannel 1: make\n\nChannel 0: not at all. But, you know, I mean, look. Your your your look, any feedback is I always take it as constructive, so don't don't worry.\n\nChannel 1: Okay.\n\nChannel 0: And and it's really just a matter of, you know, whether or not we are on the same page or or, you know, whatever the case may be,\n\nChannel 1: Okay. So then I don't know if we're gonna forward this mail to two different people, but there is one other thing that I wanted to chat with you\n\nChannel 0: basically.\n\nChannel 1: about that is important, and that is that the actual audio recording\n\nChannel 0: Mhmm.\n\nChannel 1: so\n\nChannel 0: Yes.\n\nChannel 1: after the fact is interesting in the sense that if I make an outgoing call, it\n\nChannel 0: Yes.\n\nChannel 1: prioritizes it prioritizes the call receiver's vocal or voice over my own and vice versa coming in. So the practical example is I call the clients, chatted to them on the phone, needed the transcript of the call, and needed to download\n\nChannel 0: Mhmm.\n\nChannel 1: the audio file. When I did that, my voice was very, very soft, volume wise. Like, to the point that\n\nChannel 0: Mhmm.\n\nChannel 1: it was barely hearable. But then her\n\nChannel 0: Oh,\n\nChannel 1: voice,\n\nChannel 0: very\n\nChannel 1: the\n\nChannel 0: interesting.\n\nChannel 1: client's voice, was nice and full and crisp. So the\n\nChannel 0: Yep.\n\nChannel 1: question is and I'm assuming now, but, again, what I think the deal is is that it's gonna prioritize the voice that is receiving the call. Whether it's outgoing from me or it's coming, it would then prioritize my voice\n\nChannel 0: Yep.\n\nChannel 1: over the person who is making the phone call. Now it wasn't an issue for me because I was able to pull the recording into audio software and compress and, you know, book\n\nChannel 0: Yep.\n\nChannel 1: like,\n\nChannel 0: Yeah.\n\nChannel 1: gain\n\nChannel 0: Yeah.\n\nChannel 1: it\n\nChannel 0: Yeah.\n\nChannel 1: up.\n\nChannel 0: Just\n\nChannel 1: Yeah.\n\nChannel 0: clean\n\nChannel 1: Yeah.\n\nChannel 0: it\n\nChannel 1: Yeah.\n\nChannel 0: up and whatever. Yep.\n\nChannel 1: But the average the average person's not gonna be able to do that, number one. Number two,\n\nChannel 0: Yeah.\n\nChannel 1: our eventual\n\nChannel 0: Sure.\n\nChannel 1: goal is to import the transcript into the CRM system in the notes section.\n\nChannel 0: Mhmm.\n\nChannel 1: And if that's the case, any software we use to transcribe is gonna battle, given the fact that\n\nChannel 0: Mhmm.\n\nChannel 1: it\n\nChannel 0: Yep.\n\nChannel 1: cannot, like, pick up what the actual audio is. So can I put that all in one email for you and you can fan that out to\n\nChannel 0: Yes.\n\nChannel 1: whoever is responsible for\n\nChannel 0: Yes.\n\nChannel 1: those\n\nChannel 0: Yes.\n\nChannel 1: things?\n\nChannel 0: Def definitely. Please do. And then we can sort of sort of look into it and, you know, address the different bits. And but yeah. Look.\n\nThat's fine. Yeah. Look. Send it through because the the the stuff the work that we're doing on the on the CRM side, as you can imagine, has a lot of potential, shall we\n\nChannel 1: Complications.\n\nChannel 0: say?\n\nChannel 1: Yeah. Yeah. Yeah. Yeah.\n\nChannel 0: Not\n\nChannel 1: For\n\nChannel 0: not\n\nChannel 1: sure.\n\nChannel 0: complications. Potential. I'm not worried about the complications because, you know, developers and what have you can can sort that out. It's more the potential that I'm thinking of. So, you know, don't don't worry.\n\nWe are we are well aware and, you know, we wanna get it right so that way we\n\nChannel 1: Sure.\n\nChannel 0: can, you know, like\n\nChannel 1: Sure.\n\nChannel 0: I said, work closer, shall we\n\nChannel 1: Cool.\n\nChannel 0: say.\n\nChannel 1: Yeah. Yeah. And look, I'm always open for discussion. If somebody from America wants to give me a call and chat through what I'm saying from an audio perspective and whatever.\n\nChannel 0: Yep.\n\nChannel 1: I mean, I've been doing this for thirty years. Like, I know\n\nChannel 0: Yeah.\n\nChannel 1: audio\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: and principles.\n\nChannel 0: Yes.\n\nChannel 1: So I'm happy to help\n\nChannel 0: Yes.\n\nChannel 1: if I can.\n\nChannel 0: Yeah. Yeah. Definitely. Because, you know, some of the features are, like, you know, the transcribing and that sort of thing are fairly new and how they do it on the back end. That's, like I said, that's at their level, so I couldn't really answer that question.\n\nBut, you know, your your feedback is definitely yeah. It's not discounted. Put it that way.\n\nChannel 1: Cool. I'll send you an email\n\nChannel 0: So\n\nChannel 1: now, and then let me know how we go. Thanks so much.\n\nChannel 0: yeah. No worries. Send it through, and I will drive it from my end and see see where we end up.\n\nChannel 1: Perfect. Thanks so much.\n\nChannel 0: No problem. Thanks.\n\nChannel 1: No problem. Thanks. Thanks, buddy. Ciao.\n\nChannel 0: Okay. See you. Bye.","paragraphs":[{"sentences":[{"text":"Allen speaking.","start":2.08,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.031021648086607456}],"sentiment":"neutral","sentiment_score":0.031021648086607456,"channel":0,"num_words":2,"start":2.08,"end":2.8999999},{"sentences":[{"text":"Alan, hey.","start":3.84,"end":4.24,"sentiment":"neutral","sentiment_score":0.14610357955098152},{"text":"It's Mark with smarter websites.","start":4.24,"end":5.6,"sentiment":"neutral","sentiment_score":0.3089771568775177},{"text":"How are you 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The agent suggests changing codec and checking quality of call, and the customer agrees to respond via email. They also discuss recording calls and prioritizing them, with the agent emphasizing the importance of audio recording and the process of transcription. The agent suggests sending an email with more information and offers help with the recording process, including addressing potential complications and transcription in CRM systems."},"intents":{"segments":[{"text":"I got your email, and Peter's asked me to give you a call. Just wanna chat Mhmm. through some issues.","start_word":18,"end_word":37,"intents":[{"intent":"Discuss and resolve audio issues","confidence_score":0.0019041157}]},{"text":"from what I can vaguely remember, this is getting a little bit above my pay grade, obviously, as you can understand. But from Yes. Sure.","start_word":341,"end_word":365,"intents":[{"intent":"Clarify understanding","confidence_score":0.00008340011}]},{"text":"just give me as much information as you can and, you know, for example, you know, whatever. As much inform more info, the better. And I Yep. can sort of pass that through to him and just sort of ask the question. Mhmm. No problem.","start_word":454,"end_word":498,"intents":[{"intent":"Provide information","confidence_score":0.008270525}]},{"text":"So I will I'll respond to your to your email now with just Yep. a a write up of what I think the issue is.","start_word":519,"end_word":543,"intents":[{"intent":"Respond to email","confidence_score":0.13805223}]},{"text":"I am also not you know, I'm a audio engineer, and I understand the, you know, basics of compression and EQ and all of those kind of things on a recording level, but Yep.","start_word":544,"end_word":577,"intents":[{"intent":"Understand compression and eq","confidence_score":0.029215617}]},{"text":"Your your your look, any feedback is I always take it as constructive, so don't don't worry. Okay.","start_word":606,"end_word":623,"intents":[{"intent":"Express gratitude","confidence_score":0.25148615}]},{"text":"prioritizes it prioritizes the call receiver's vocal or voice over my own and vice versa coming in.","start_word":714,"end_word":730,"intents":[{"intent":"Prioritize voice","confidence_score":0.32772473}]},{"text":"the audio file.","start_word":757,"end_word":759,"intents":[{"intent":"Download audio file","confidence_score":0.2682997}]},{"text":"goal is to import the transcript into the CRM system in the notes section.","start_word":914,"end_word":927,"intents":[{"intent":"Import transcript into crm system","confidence_score":0.39756322}]}]},"sentiments":{"segments":[{"text":"Allen speaking. Alan, hey. It's Mark with smarter websites. How are you going?","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.236947238445282},{"text":"Yeah. Good. Yourself? Good. Thanks.","start_word":13,"end_word":17,"sentiment":"positive","sentiment_score":0.5338478088378906},{"text":"I got your email, and Peter's asked me to give you a call. Just wanna chat Mhmm. through some issues. Just Mhmm. just start off. How does the quality of this call sound to you? Okay, actually. Yeah. Yeah.","start_word":18,"end_word":56,"sentiment":"neutral","sentiment_score":0.1417348086833954},{"text":"Yeah. Pretty good.","start_word":57,"end_word":59,"sentiment":"positive","sentiment_score":0.4595026075839996},{"text":"Right? Not too bad? Mhmm. Yeah. Okay. Okay. So here's the issue that we have, and I'm gonna give Mhmm. you what I think it is, and then you can Mhmm. tell me if I'm right or wrong. So Yeah. we have Yeah. Mhmm. staff members who are calling international numbers on cell phone, and they're using, like, laptop microphones, etcetera. Right? Yeah. And From my the understanding from the is office. Right? Obviously. well, from their own off their own remote office Okay. and Okay. affiliate. Wherever. Right. Wherever. Yeah. Yeah. Yeah. That's fine. Go on. Yeah. So what I think the issue is is I mean, my understanding is that basically, the audio going in is being compressed On. to be as low of a of a file size as possible and then being routed through. Mhmm. And, you know, I'm using a pro microphone through a pro preamp into my machine that is run properly. So I never have a problem. I talk to clients every day on this phone, and I've never had them go, sorry, what? Sorry. I can't hear you. Like, what? Whereas Yep. Mhmm. Mhmm.","start_word":60,"end_word":251,"sentiment":"neutral","sentiment_score":-0.0063266996294260025},{"text":"one of the staff members is really battling.","start_word":252,"end_word":259,"sentiment":"negative","sentiment_score":-0.4005540907382965},{"text":"So I've done some tests with her and changed some audio settings on her computer and stuff like that. But I think Mhmm. the question becomes, if I'm correct and you can correct me, me, is there a way to increase the buffer size or increase the file size on the server to be higher quality going through? So change the codec, basically, is what you're saying Possibly. there. I don't know what Yeah. I don't Because know what go ahead. from what I can vaguely remember, this is getting a little bit above my pay grade, obviously, as you can understand. But from Yes. Sure. what I can remember, the the the call that that we use, regardless of what app or device that you use to make the call, is Yep. GSM from memory Okay. from memory. Okay. As you know, that has the lowest bandwidth requirements. Yes. But let me let me just check that. I mean, look, in the meantime, what I can what I would suggest, because I need to sort of put it back through to my voice engineer developer who's based in The US, can you Okay. just give me as much information as you can and, you know, for example, you know, whatever. As much inform more info, the better. And I Yep. can sort of pass that through to him and just sort of ask the question. Mhmm. No problem. And so, I you know, so at I'll least we can eliminate whatever possibilities and stuff, obviously. just sure. Yeah. So I will I'll respond to your to your email now with just Yep. a a write up of what I think the issue is. I am also not you know, I'm a audio engineer, and I understand the, you know, basics of compression and EQ and all of those kind of things on a recording level, but Yep. I'm not a Yep. voice over IP guy. So codecs and Oh, things no. like that No. Not make not at all. But, you know, I mean, look. Your your your look, any feedback is I always take it as constructive, so don't don't worry. Okay. And and it's really just a matter of, you know, whether or not we are on the same page or or, you know, whatever the case may be, Okay. So then I don't know if we're gonna forward this mail to two different people, but there is one other thing that I wanted to chat with you basically. about that is important, and that is that the actual audio recording Mhmm. so Yes. after the fact is interesting in the sense that if I make an outgoing call, it Yes. prioritizes it prioritizes the call receiver's vocal or voice over my own and vice versa coming in. So the practical example is I call the clients, chatted to them on the phone, needed the transcript of the call, and needed to download Mhmm. the audio file. When I did that, my voice was very, very soft, volume wise. Like, to the point that Mhmm. it was barely hearable. But then her Oh, voice, very the interesting.","start_word":260,"end_word":789,"sentiment":"neutral","sentiment_score":0.03380483472544067},{"text":"client's voice, was nice and full and crisp.","start_word":790,"end_word":797,"sentiment":"positive","sentiment_score":0.6030596494674683},{"text":"So the Yep. question is and I'm assuming now, but, again, what I think the deal is is that it's gonna prioritize the voice that is receiving the call. Whether it's outgoing from me or it's coming, it would then prioritize my voice Yep. over the person who is making the phone call. Now it wasn't an issue for me because I was able to pull the recording into audio software and compress and, you know, book Yep. like, Yeah. gain Yeah. it Yeah. up. Just Yeah. clean Yeah. it Yeah. up and whatever. Yep. But the average the average person's not gonna be able to do that, number one. Number two, Yeah. our eventual Sure. goal is to import the transcript into the CRM system in the notes section. Mhmm. And if that's the case, any software we use to transcribe is gonna battle, given the fact that Mhmm. it Yep. cannot, like, pick up what the actual audio is. So can I put that all in one email for you and you can fan that out to Yes. whoever is responsible for Yes. those Yes. things? Def definitely. Please do. And then we can sort of sort of look into it and, you know, address the different bits. And but yeah. Look. That's fine. Yeah. Look. Send it through because the the the stuff the work that we're doing on the on the CRM side, as you can imagine, has a lot of potential, shall we Complications. say? Yeah. Yeah. Yeah. Yeah. Not For not sure. complications. Potential. I'm not worried about the complications because, you know, developers and what have you can can sort that out. It's more the potential that I'm thinking of. So, you know, don't don't worry. We are we are well aware and, you know, we wanna get it right so that way we Sure. can, you know, like Sure. I said, work closer, shall we Cool. say. Yeah. Yeah. And look, I'm always open for discussion. If somebody from America wants to give me a call and chat through what I'm saying from an audio perspective and whatever. Yep. I mean, I've been doing this for thirty years. Like, I know Yeah. audio Yeah. Yeah. and principles. Yes.","start_word":798,"end_word":1173,"sentiment":"neutral","sentiment_score":0.0571125106133045},{"text":"So I'm happy to help Yes. if I can.","start_word":1174,"end_word":1182,"sentiment":"positive","sentiment_score":0.4307469427585602},{"text":"Yeah. Yeah. Definitely. Because, you know, some of the features are, like, you know, the transcribing and that sort of thing are fairly new and how they do it on the back end. That's, like I said, that's at their level, so I couldn't really answer that question. But, you know, your your feedback is definitely yeah. It's not discounted. Put it that way.","start_word":1183,"end_word":1246,"sentiment":"neutral","sentiment_score":0.11309434473514555},{"text":"Cool. I'll send you an email So now, and then let me know how we go. Thanks so much.","start_word":1247,"end_word":1265,"sentiment":"positive","sentiment_score":0.4251423478126526},{"text":"yeah. No worries. Send it through, and I will drive it from my end and see see where we end up.","start_word":1266,"end_word":1286,"sentiment":"neutral","sentiment_score":0.27974693902901243},{"text":"Perfect. Thanks so much. No problem. Thanks. No problem. Thanks. Thanks, buddy. Ciao.","start_word":1287,"end_word":1299,"sentiment":"positive","sentiment_score":0.7243340015411377},{"text":"Okay.","start_word":1300,"end_word":1300,"sentiment":"neutral","sentiment_score":0.3043510317802429},{"text":"See you.","start_word":1301,"end_word":1302,"sentiment":"positive","sentiment_score":0.4078114926815033},{"text":"Bye.","start_word":1303,"end_word":1303,"sentiment":"neutral","sentiment_score":0.2765156924724579}],"average":{"sentiment":"neutral","sentiment_score":0.07132556456527628}}}}