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Yes. Good morning. Nasi, it's Ronald from Cloud Solution IT. How are you doing today?\n\nAlright. Okay. That's wonderful. And, Naseem, I hope you still remember the company because the last time that we touch base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.\n\nName of the company again, Nassy, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Nancy, same thing as before. We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.\n\nAnd we're hoping that you have an available time this coming week, maybe on second or third week of this month. Sorry. Come again, sir? Sir, but I understand you are working as information technology or in cybersecurity. Mhmm.\n\nInformation security manager. That that would be your designation in the company. Alright. Mhmm. Alright.\n\nI understand, sir. Okay. No. No. No.\n\nNo worries then. Thank you. Alright. Bye bye. 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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Hello?\n\nGood. But I work in the GRC space, so it's I think it's relevant to me. I work in the governance system compliance space, so I think it's it's irrelevant to me. Yeah. But service GRC, not security operation.\n\nSo yeah. So it's it's I do not have anything to do with security tools or security operations or IT and hosting and cloud and stuff. So yeah. Yeah. But it's in the specifically in the GRC space.\n\nNot I do not work in with security operations, so that's not my my scope. Okay. No worries. 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If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line.\n\nChannel 0: Yes. Good morning. Nasi, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Hello? Good.\n\nChannel 0: Alright. Okay. That's wonderful. And, Naseem, I hope you still remember the company because the last time that we touch base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.\n\nName of the company again, Nassy, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Nancy, same thing as before. We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.\n\nAnd we're hoping that you have an available time this coming week, maybe on second or third week of this month.\n\nChannel 1: But I work in the GRC space, so it's I think it's relevant to me.\n\nChannel 0: Sorry. Come again, sir?\n\nChannel 1: I work in the governance system compliance space, so I think it's it's irrelevant to me.\n\nChannel 0: Sir, but I understand you are working as information technology or in cybersecurity.\n\nChannel 1: Yeah. But service GRC, not security operation. So\n\nChannel 0: Mhmm.\n\nChannel 1: yeah. So it's it's I do not have anything to do with security tools or security operations or IT and hosting and cloud and stuff. So\n\nChannel 0: Information security manager. That that would be your designation in the company.\n\nChannel 1: yeah. Yeah. But it's in the specifically in the GRC space. Not I do not work\n\nChannel 0: Alright.\n\nChannel 1: in with security operations, so that's not my\n\nChannel 0: Mhmm.\n\nChannel 1: my scope.\n\nChannel 0: Alright. I understand, sir. Okay. No. No.\n\nNo. No worries then. Thank you.\n\nChannel 1: Okay. No worries. Bye.\n\nChannel 0: Alright. Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.02776620164513588},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":5.22,"sentiment":"neutral","sentiment_score":0.018444932939019054}],"sentiment":"neutral","sentiment_score":0.01899324286290828,"channel":1,"num_words":17,"start":0.32,"end":5.22},{"sentences":[{"text":"Ronald.","start":6.72,"end":7.22,"sentiment":"neutral","sentiment_score":0.06753493845462799}],"sentiment":"neutral","sentiment_score":0.06753493845462799,"channel":0,"num_words":1,"start":6.72,"end":7.22},{"sentences":[{"text":"Thanks.","start":13.679999,"end":14.179999,"sentiment":"neutral","sentiment_score":0.3162863254547119},{"text":"Please stay on the line.","start":14.48,"end":15.86,"sentiment":"neutral","sentiment_score":0.16277759671211242}],"sentiment":"neutral","sentiment_score":0.188362384835879,"channel":1,"num_words":6,"start":13.679999,"end":15.86},{"sentences":[{"text":"Yes.","start":31.36,"end":31.86,"sentiment":"neutral","sentiment_score":0.1849994659423828},{"text":"Good morning.","start":32.32,"end":32.9,"sentiment":"positive","sentiment_score":0.3880842477083206},{"text":"Nasi, it's Ronald from Cloud Solution IT.","start":33.36,"end":37.14,"sentiment":"neutral","sentiment_score":0.25530905595847536},{"text":"How are you doing today?","start":37.84,"end":38.98,"sentiment":"neutral","sentiment_score":0.25225348174571993}],"sentiment":"neutral","sentiment_score":0.26730658411979674,"channel":0,"num_words":15,"start":31.36,"end":38.98},{"sentences":[{"text":"Hello?","start":38.699997,"end":39.199997,"sentiment":"neutral","sentiment_score":0.13356280326843262},{"text":"Good.","start":39.899998,"end":40.399998,"sentiment":"positive","sentiment_score":0.3457266390323639}],"sentiment":"neutral","sentiment_score":0.23964472115039825,"channel":1,"num_words":2,"start":38.699997,"end":40.399998},{"sentences":[{"text":"Alright.","start":41.12,"end":41.6,"sentiment":"neutral","sentiment_score":0.298234760761261},{"text":"Okay.","start":41.6,"end":41.84,"sentiment":"positive","sentiment_score":0.492461621761322},{"text":"That's wonderful.","start":41.84,"end":42.58,"sentiment":"positive","sentiment_score":0.7214719951152802},{"text":"And, Naseem, I hope you still remember the company because the last time that we touch 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I think it's relevant to me.","start":103.345,"end":108.40501,"sentiment":"neutral","sentiment_score":-0.028569760111471016}],"sentiment":"neutral","sentiment_score":-0.028569760111471016,"channel":1,"num_words":15,"start":103.345,"end":108.40501},{"sentences":[{"text":"Sorry.","start":109.255005,"end":109.575,"sentiment":"neutral","sentiment_score":-0.06706399470567703},{"text":"Come again, sir?","start":109.575,"end":110.475,"sentiment":"neutral","sentiment_score":-0.06613229463497798}],"sentiment":"neutral","sentiment_score":-0.06636521965265274,"channel":0,"num_words":4,"start":109.255005,"end":110.475},{"sentences":[{"text":"I work in the governance system compliance space, so I think it's it's irrelevant to me.","start":110.66,"end":115.560005,"sentiment":"neutral","sentiment_score":-0.1265253503806889}],"sentiment":"neutral","sentiment_score":-0.1265253503806889,"channel":1,"num_words":16,"start":110.66,"end":115.560005},{"sentences":[{"text":"Sir, but I understand you are working as information technology or in cybersecurity.","start":116.68,"end":123.66,"sentiment":"neutral","sentiment_score":-0.06070081259195621}],"sentiment":"neutral","sentiment_score":-0.06070081259195621,"channel":0,"num_words":13,"start":116.68,"end":123.66},{"sentences":[{"text":"Yeah.","start":124.845,"end":125.085,"sentiment":"neutral","sentiment_score":-0.04180498421192169},{"text":"But service GRC, not security 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in the GRC space.","start":143.87,"end":146.53,"sentiment":"neutral","sentiment_score":-0.0593370757997036},{"text":"Not I do not work","start":147.39,"end":148.35,"sentiment":"neutral","sentiment_score":-0.12008584439754486}],"sentiment":"neutral","sentiment_score":-0.07560500968247652,"channel":1,"num_words":16,"start":143.31,"end":148.35},{"sentences":[{"text":"Alright.","start":148.15001,"end":148.65001,"sentiment":"neutral","sentiment_score":-0.11232821643352509}],"sentiment":"neutral","sentiment_score":-0.11232821643352509,"channel":0,"num_words":1,"start":148.15001,"end":148.65001},{"sentences":[{"text":"in with security operations, so that's not 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sir.","start":154.20294,"end":155.24294,"sentiment":"neutral","sentiment_score":-0.007322182257970174},{"text":"Okay.","start":155.24294,"end":155.64294,"sentiment":"neutral","sentiment_score":-0.007093227468430996},{"text":"No.","start":155.64294,"end":155.96294,"sentiment":"neutral","sentiment_score":-0.04158946871757507},{"text":"No.","start":155.96294,"end":156.12294,"sentiment":"neutral","sentiment_score":-0.03551633656024933}],"sentiment":"neutral","sentiment_score":-0.015069463464897126,"channel":0,"num_words":7,"start":153.72293,"end":156.12294},{"sentences":[{"text":"No.","start":156.12294,"end":156.36295,"sentiment":"neutral","sentiment_score":-0.026591481640934944},{"text":"No worries then.","start":156.36295,"end":157.42294,"sentiment":"neutral","sentiment_score":-0.0008837928374608358},{"text":"Thank 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The customer is not interested in cybersecurity and the representative explains that their company is in the governance system compliance space. The customer is not interested and the call ends."},"intents":{"segments":[{"text":"And, Naseem, I hope you still remember the company because the last time that we touch base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start_word":45,"end_word":96,"intents":[{"intent":"Introduce company","confidence_score":0.19443627},{"intent":"Arrange meeting","confidence_score":0.53787357}]},{"text":"Sir, but I understand you are working as information technology or in cybersecurity. Yeah.","start_word":225,"end_word":238,"intents":[{"intent":"Know role","confidence_score":0.000063081316}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald. Thanks. Please stay on the line. Yes.","start_word":0,"end_word":24,"sentiment":"neutral","sentiment_score":0.0762406662106514},{"text":"Good morning.","start_word":25,"end_word":26,"sentiment":"positive","sentiment_score":0.3835393786430359},{"text":"Nasi, it's Ronald from Cloud Solution IT. How are you doing today? Hello?","start_word":27,"end_word":39,"sentiment":"neutral","sentiment_score":0.24984045326709747},{"text":"Good.","start_word":40,"end_word":40,"sentiment":"positive","sentiment_score":0.3457266390323639},{"text":"Alright.","start_word":41,"end_word":41,"sentiment":"neutral","sentiment_score":0.298234760761261},{"text":"Okay. That's wonderful.","start_word":42,"end_word":44,"sentiment":"positive","sentiment_score":0.6601497530937195},{"text":"And, Naseem, I hope you still remember the company because the last time that we touch base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Nassy, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Nancy, same thing as before. We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time this coming week, maybe on second or third week of this month. But I work in the GRC space, so it's I think it's relevant to me. Sorry. Come again, sir? I work in the governance system compliance space, so I think it's it's irrelevant to me. Sir, but I understand you are working as information technology or in cybersecurity. Yeah. But service GRC, not security operation. So Mhmm. yeah. So it's it's I do not have anything to do with security tools or security operations or IT and hosting and cloud and stuff. So Information security manager. That that would be your designation in the company. yeah. Yeah. But it's in the specifically in the GRC space. Not I do not work Alright. in with security operations, so that's not my Mhmm. my scope. Alright. I understand, sir. Okay. No. No. No. No worries then. Thank you. Okay. No worries. Bye. Alright. Bye bye. Bye bye.","start_word":45,"end_word":334,"sentiment":"neutral","sentiment_score":0.006027949973940849}],"average":{"sentiment":"neutral","sentiment_score":0.0367671042994449}}}}