{"metadata":{"transaction_key":"deprecated","request_id":"019ede58-2ae0-7741-95b8-5c53f671ea3c","sha256":"b519cac9d745a5317096676b7fb7b7ebf3b90861f711406438d971b91bf41af6","created":"2026-06-19T05:26:21.705Z","duration":29.447937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":27,"output_tokens":27},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":27,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Please hold while I try to connect you. Your call has been forwarded to the voice mail for SEC IT. No one is","confidence":1.0,"words":[{"word":"please","start":0.16,"end":0.24,"confidence":0.62158203,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.4061613082885742},{"word":"hold","start":0.24,"end":0.48,"confidence":0.8232422,"punctuated_word":"hold","sentiment":"negative","sentiment_score":-0.35652247071266174},{"word":"while","start":0.48,"end":0.59999996,"confidence":0.9980469,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.32247236371040344},{"word":"i","start":0.59999996,"end":0.71999997,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.49781885743141174},{"word":"try","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"try","sentiment":"negative","sentiment_score":-0.3896551132202149},{"word":"to","start":0.96,"end":1.04,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3851105570793152},{"word":"connect","start":1.04,"end":1.36,"confidence":1.0,"punctuated_word":"connect","sentiment":"negative","sentiment_score":-0.3910019099712372},{"word":"you","start":1.36,"end":1.86,"confidence":1.0,"punctuated_word":"you.","sentiment":"negative","sentiment_score":-0.3757193386554718},{"word":"your","start":23.695,"end":23.935001,"confidence":0.9248047,"punctuated_word":"Your","sentiment":"negative","sentiment_score":-0.799308717250824},{"word":"call","start":23.935001,"end":24.255001,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.8213450908660889},{"word":"has","start":24.255001,"end":24.494999,"confidence":1.0,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.903003990650177},{"word":"been","start":24.494999,"end":24.815,"confidence":1.0,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.8767024874687195},{"word":"forwarded","start":24.815,"end":25.315,"confidence":1.0,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.8565676212310791},{"word":"to","start":25.375,"end":25.535,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8388175964355469},{"word":"the","start":25.535,"end":25.695,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.8599153757095337},{"word":"voice","start":25.695,"end":26.015,"confidence":0.98535156,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.8375389575958252},{"word":"mail","start":26.015,"end":26.415,"confidence":1.0,"punctuated_word":"mail","sentiment":"negative","sentiment_score":-0.8454102277755737},{"word":"for","start":26.415,"end":26.912874,"confidence":1.0,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.8341437578201294},{"word":"sec","start":27.472874,"end":27.872873,"confidence":0.16479492,"punctuated_word":"SEC","sentiment":"negative","sentiment_score":-0.8045836687088013},{"word":"it","start":27.872873,"end":28.372873,"confidence":0.95825195,"punctuated_word":"IT.","sentiment":"negative","sentiment_score":-0.8120251893997192},{"word":"no","start":28.752874,"end":28.992874,"confidence":0.6855469,"punctuated_word":"No","sentiment":"negative","sentiment_score":-0.8539530038833618},{"word":"one","start":28.992874,"end":29.152874,"confidence":0.9951172,"punctuated_word":"one","sentiment":"negative","sentiment_score":-0.8696883916854858},{"word":"is","start":29.152874,"end":29.447937,"confidence":0.9902344,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.45103684067726135}],"paragraphs":{"transcript":"\nPlease hold while I try to connect you. Your call has been forwarded to the voice mail for SEC IT. No one is","paragraphs":[{"sentences":[{"text":"Please hold while I try to connect you.","start":0.16,"end":1.86,"sentiment":"negative","sentiment_score":-0.39055773988366127},{"text":"Your call has been forwarded to the voice mail for SEC IT.","start":23.695,"end":28.372873,"sentiment":"negative","sentiment_score":-0.8407802234093348},{"text":"No one is","start":28.752874,"end":29.447937,"sentiment":"negative","sentiment_score":-0.7248927454153696}],"sentiment":"negative","sentiment_score":-0.6690653407055399,"num_words":23,"start":0.16,"end":29.447937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Please hold while I try to connect you. Your call has been forwarded to the voice mail for SEC IT. No one is","paragraphs":[{"sentences":[{"text":"Please hold while I try to connect you.","start":0.16,"end":1.86,"sentiment":"negative","sentiment_score":-0.39055773988366127},{"text":"Your call has been forwarded to the voice mail for SEC IT.","start":23.695,"end":28.372873,"sentiment":"negative","sentiment_score":-0.8407802234093348},{"text":"No one is","start":28.752874,"end":29.447937,"sentiment":"negative","sentiment_score":-0.7248927454153696}],"sentiment":"negative","sentiment_score":-0.6690653407055399,"channel":1,"num_words":23,"start":0.16,"end":29.447937}]},"summary":{"result":"success","short":"Please hold while I try to connect you. Your call has been forwarded to the voice mail for SEC IT. No one is"},"intents":{"segments":[{"text":"Your call has been forwarded to the voice mail for SEC IT.","start_word":8,"end_word":19,"intents":[{"intent":"Connect call","confidence_score":0.42138055}]}]},"sentiments":{"segments":[{"text":"Please hold while I try to connect you. Your call has been forwarded to the voice mail for SEC IT. No one is","start_word":0,"end_word":22,"sentiment":"negative","sentiment_score":-0.6913290619850159}],"average":{"sentiment":"negative","sentiment_score":-0.6913290377016421}}}}