{"metadata":{"transaction_key":"deprecated","request_id":"019eb9ef-8fe8-7500-964f-b48cc0d0a108","sha256":"4c3cb575d5bc5bc447d63117dca00cff555fdde49c564a4f3ee6fb7bc7a7326c","created":"2026-06-12T03:45:47.421Z","duration":523.29596,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1679,"output_tokens":103},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1844,"output_tokens":1848},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1844,"output_tokens":105}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Thank you so much for calling your account. This is Melissa. Am I speaking to Farah? I'm good. Thank you so much for giving us a callback. I tried to call you back earlier because the line just got up. And how may I help you today? Okay. When did you receive a call from us? Just a minute ago? Mhmm. Yeah. Yes. They advised me to call you back because we received, like, a a missed call from you, and I'm not really sure if your concern is about tech. But if you receive, like, a call from us from accounts, I'm sure it's about your invoice for this month. Oh, okay. That's right. Oh, okay. I got it. Thank you so much for letting us know, Farrah. And, of course, we would like to thank you for sending your payment last night. Please be advised once it's reflected, we will go ahead and send you the official payment receipt. For proper documentation, have you sent your payment via BPAY? Okay. That's perfect. So that's all good. And then in regards with your service cancellation, what is the reason you would like to cancel the service by July? Are you moving out, changing your location? Oh. Oh, yeah. So, basically, in reference with the service, what we can do is check your address so we can just check if we can transfer your services to your new location in that way. If you need the Internet service there, you don't need to pay a new connection fee. Do you already have your new address? Okay. Sure. Sure. So you will be in UK for six months because I have to take note of this. And do you already have the date when are you coming back? Okay. And then by that time, that will be the time that you will be having the new address, or would you like me to take note the new address? Oh, okay. I got it. So here's what we are going to do. We can go ahead and have your service canceled to your current address. Just provide us your preferred date in July. K? And then we will have the reason why you would like to cancel this, and then we will wait for your advice once you came home in Australia. And then provide us the address by January, and then we will go ahead and check if your new address is serviceable by that time. So what is your preferred date in January July to have your service canceled? July 10. Okay. Is there any specific time? Usually, we are processing a cancel cancellation service during morning. Oh, okay. I got it. And when are you leaving? For UK. Monday. Okay. I hope you will have a safe trip and safe travel. Okay? So July 10. One moment here. Friday. So since you all you no longer in this address, technically, you are requesting to just cancel it by next month, July 10. Is there someone still using the services? Oh, okay. Oh, I'm sorry. I thought you already left. July '10. One moment here. I'm just putting here on your account. The amount that you pay, yes, last night is for your June services. As indicated from our invoice, it's covering June 1 until the end of this month. And your invoice, it's being sent every first covering the full month. So technically, you still receive an invoice on July 1, and then you have to make sure that the invoice by July will be settled before the tenth. In that way, we can process your cancellation accordingly without delay because the account should be zero balance before we can process a service cancellation as per our customer request. Oh, since you've provided a a notice, because in canceling, it's required a thirty days notice. Okay? So we can consider this as a thirty days notice. So it it it will be pro rata from July 1 to July 10. But base good thing that you called in as early as you can, because if you called in, like, July 1, you have to pay the full July. Yeah. Alright? And we will wait for your comeback, Farrah. Please, you do have a great trip. Enjoy UK, and then we will wait for your callback by January. Okay? Please be back to us. Actually, you're one of our valued customer in in Airtel AU. Yeah. That that's right. But just give us the address once you come back, and we'll be more than happy to check if your service, if the address is available to service you. Okay? That way we can help you to get connected. Alright. Any anything else that I may help you today, Farrah? No. Not nothing to worry. We are not sending those kind of letters, but it be notated in your account. And, also, I will monitor your account on July 1 to make sure that it's pro rata. And then on the day that your service has been canceled, that's the time that you will receive a email confirmation that your services has been canceled. And nothing to worry. It's already been notated, and this will be taken care of accordingly. Okay? Mhmm. You're welcome, Sarah. It's my pleasure to talk to you today. Please have a wonderful day ahead, and be safe. Thank you. Bye.","confidence":0.99902344,"words":[{"word":"hi","start":0.39999998,"end":0.64,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.23120342195034027},{"word":"thank","start":0.64,"end":0.96,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5334686040878296},{"word":"you","start":0.96,"end":1.12,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5420783758163452},{"word":"so","start":1.12,"end":1.28,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5111260414123535},{"word":"much","start":1.28,"end":1.68,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.5257697701454163},{"word":"for","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4834704399108886},{"word":"calling","start":1.92,"end":2.24,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.5693178176879883},{"word":"your","start":2.24,"end":2.48,"confidence":0.61621094,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.6248539090156555},{"word":"account","start":2.48,"end":2.98,"confidence":0.7248535,"punctuated_word":"account.","sentiment":"positive","sentiment_score":0.6638888120651245},{"word":"this","start":3.1999998,"end":3.52,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.3979998230934143},{"word":"is","start":3.52,"end":3.6799998,"confidence":0.99902344,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.4239771962165833},{"word":"melissa","start":3.6799998,"end":4.18,"confidence":0.9975586,"punctuated_word":"Melissa.","sentiment":"neutral","sentiment_score":0.31181710958480835},{"word":"am","start":4.24,"end":4.48,"confidence":0.99902344,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.14660188555717468},{"word":"i","start":4.48,"end":4.56,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2367352843284607},{"word":"speaking","start":4.56,"end":4.88,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.1816570609807968},{"word":"to","start":4.88,"end":5.2799997,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2311052531003952},{"word":"farah","start":5.2799997,"end":5.7799997,"confidence":0.8157552,"punctuated_word":"Farah?","sentiment":"neutral","sentiment_score":0.2571351230144501},{"word":"i'm","start":8.639999,"end":8.96,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5022817850112915},{"word":"good","start":8.96,"end":9.28,"confidence":1.0,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.5317826271057129},{"word":"thank","start":9.28,"end":9.5199995,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5911344885826111},{"word":"you","start":9.5199995,"end":9.76,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6002368330955505},{"word":"so","start":9.76,"end":9.92,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5685712099075317},{"word":"much","start":9.92,"end":10.16,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.6382495760917664},{"word":"for","start":10.16,"end":10.4,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6068082451820374},{"word":"giving","start":10.4,"end":10.719999,"confidence":1.0,"punctuated_word":"giving","sentiment":"positive","sentiment_score":0.5089696645736694},{"word":"us","start":10.719999,"end":10.88,"confidence":1.0,"punctuated_word":"us","sentiment":"positive","sentiment_score":0.5564565062522888},{"word":"a","start":10.88,"end":10.96,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6716607809066772},{"word":"callback","start":10.96,"end":11.36,"confidence":0.99609375,"punctuated_word":"callback.","sentiment":"positive","sentiment_score":0.5198289155960083},{"word":"i","start":11.36,"end":11.5199995,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08983238786458969},{"word":"tried","start":11.5199995,"end":11.759999,"confidence":0.9667969,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":0.030746161937713623},{"word":"to","start":11.759999,"end":11.92,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06211528927087784},{"word":"call","start":11.92,"end":12.08,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.052153632044792175},{"word":"you","start":12.08,"end":12.24,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08865536749362946},{"word":"back","start":12.24,"end":12.4,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.05723446607589722},{"word":"earlier","start":12.4,"end":12.799999,"confidence":0.8354492,"punctuated_word":"earlier","sentiment":"neutral","sentiment_score":-0.012749791145324709},{"word":"because","start":12.799999,"end":13.12,"confidence":0.9604492,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.01482226699590683},{"word":"the","start":13.12,"end":13.36,"confidence":0.9873047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08179566264152527},{"word":"line","start":13.36,"end":13.599999,"confidence":1.0,"punctuated_word":"line","sentiment":"neutral","sentiment_score":0.14151683449745178},{"word":"just","start":13.599999,"end":13.815,"confidence":0.9086914,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.15780474245548248},{"word":"got","start":13.8949995,"end":14.134999,"confidence":0.64501953,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.15035657584667206},{"word":"up","start":14.134999,"end":14.294999,"confidence":0.8991699,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":0.17396071553230286},{"word":"and","start":14.294999,"end":14.695,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.19698144495487213},{"word":"how","start":14.695,"end":14.855,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.19342300295829773},{"word":"may","start":14.855,"end":15.094999,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.24909771978855133},{"word":"i","start":15.094999,"end":15.174999,"confidence":0.96777344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2645178437232971},{"word":"help","start":15.174999,"end":15.334999,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.2444099634885788},{"word":"you","start":15.334999,"end":15.495,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.21883414685726169},{"word":"today","start":15.495,"end":15.995,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.18611179292201996},{"word":"okay","start":30.130001,"end":30.630001,"confidence":0.6928711,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04431011900305748},{"word":"when","start":30.85,"end":31.17,"confidence":0.72509766,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.04824143275618553},{"word":"did","start":31.17,"end":31.25,"confidence":0.7841797,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.055027492344379425},{"word":"you","start":31.25,"end":31.49,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05199921131134033},{"word":"receive","start":31.49,"end":31.89,"confidence":0.9970703,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":-0.04470235854387283},{"word":"a","start":31.89,"end":31.970001,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04170753061771393},{"word":"call","start":31.970001,"end":32.21,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.04080694168806076},{"word":"from","start":32.21,"end":32.45,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.04477336257696152},{"word":"us","start":32.45,"end":32.77,"confidence":0.93310547,"punctuated_word":"us?","sentiment":"neutral","sentiment_score":-0.04539567232131958},{"word":"just","start":32.77,"end":32.93,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.05382638052105904},{"word":"a","start":32.93,"end":33.09,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.046936385333538055},{"word":"minute","start":33.09,"end":33.41,"confidence":0.9863281,"punctuated_word":"minute","sentiment":"neutral","sentiment_score":-0.03959449753165245},{"word":"ago","start":33.41,"end":33.91,"confidence":0.9946289,"punctuated_word":"ago?","sentiment":"neutral","sentiment_score":-0.042544133961200714},{"word":"mhmm","start":41.17,"end":41.67,"confidence":0.92529297,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.14711028337478638},{"word":"yeah","start":42.835003,"end":43.155003,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0036917589604854584},{"word":"yes","start":43.155003,"end":43.655003,"confidence":0.9838867,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.008933822624385357},{"word":"they","start":44.035,"end":44.355,"confidence":0.99902344,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.06519047170877457},{"word":"advised","start":44.355,"end":44.755,"confidence":0.94921875,"punctuated_word":"advised","sentiment":"neutral","sentiment_score":-0.08046232163906097},{"word":"me","start":44.755,"end":44.995003,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.05883726850152016},{"word":"to","start":44.995003,"end":45.495003,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06886404752731323},{"word":"call","start":45.715,"end":45.955,"confidence":0.6274414,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.05539345368742943},{"word":"you","start":45.955,"end":46.195,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.049371130764484406},{"word":"back","start":46.195,"end":46.435,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.06089302524924278},{"word":"because","start":46.435,"end":46.755,"confidence":0.9301758,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.0955805480480194},{"word":"we","start":46.755,"end":47.075,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.08312168717384338},{"word":"received","start":47.075,"end":47.575,"confidence":0.8125,"punctuated_word":"received,","sentiment":"neutral","sentiment_score":-0.08526240289211273},{"word":"like","start":47.875,"end":48.375,"confidence":0.9951172,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.07180806994438171},{"word":"a","start":48.435,"end":48.675003,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0859871506690979},{"word":"a","start":48.675003,"end":48.755,"confidence":0.78125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09599995613098145},{"word":"missed","start":48.755,"end":48.995003,"confidence":0.9941406,"punctuated_word":"missed","sentiment":"neutral","sentiment_score":-0.08423779904842377},{"word":"call","start":48.995003,"end":49.315002,"confidence":0.9970703,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.08849586546421051},{"word":"from","start":49.315002,"end":49.555,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.07633565366268158},{"word":"you","start":49.555,"end":50.055,"confidence":0.75512695,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.07910126447677612},{"word":"and","start":50.515,"end":51.015,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.11414901912212372},{"word":"i'm","start":51.555,"end":51.795002,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.16157500445842743},{"word":"not","start":51.795002,"end":52.115,"confidence":0.9873047,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.15980634093284607},{"word":"really","start":52.115,"end":52.515,"confidence":1.0,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.18624667823314667},{"word":"sure","start":52.515,"end":53.015,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.19871443510055545},{"word":"if","start":53.155,"end":53.655,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.1771135926246643},{"word":"your","start":54.355003,"end":54.675003,"confidence":0.98535156,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.18610209226608276},{"word":"concern","start":54.675003,"end":55.075,"confidence":0.9980469,"punctuated_word":"concern","sentiment":"neutral","sentiment_score":-0.17417077720165253},{"word":"is","start":55.075,"end":55.235,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.17206452786922455},{"word":"about","start":55.235,"end":55.555,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.1843031346797943},{"word":"tech","start":55.555,"end":55.875,"confidence":0.8781738,"punctuated_word":"tech.","sentiment":"neutral","sentiment_score":-0.12466546893119812},{"word":"but","start":55.875,"end":56.195,"confidence":0.9980469,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.1008116900920868},{"word":"if","start":56.195,"end":56.355003,"confidence":0.9941406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.10503331571817398},{"word":"you","start":56.355003,"end":56.595,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08563288301229477},{"word":"receive","start":56.595,"end":57.075,"confidence":0.83081055,"punctuated_word":"receive,","sentiment":"neutral","sentiment_score":-0.0941886156797409},{"word":"like","start":57.075,"end":57.235,"confidence":0.99902344,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.08908316493034363},{"word":"a","start":57.235,"end":57.395,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06891033053398132},{"word":"call","start":57.395,"end":57.635002,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.054608702659606934},{"word":"from","start":57.635002,"end":57.875,"confidence":0.99609375,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.05859071761369705},{"word":"us","start":57.875,"end":58.375,"confidence":0.9980469,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.04963256791234016},{"word":"from","start":58.7,"end":58.86,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.046645671129226685},{"word":"accounts","start":58.86,"end":59.36,"confidence":0.9682617,"punctuated_word":"accounts,","sentiment":"neutral","sentiment_score":-0.07304257154464722},{"word":"i'm","start":59.98,"end":60.14,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06948497891426086},{"word":"sure","start":60.14,"end":60.38,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.07758837938308716},{"word":"it's","start":60.38,"end":60.620003,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.07628440856933594},{"word":"about","start":60.620003,"end":61.100002,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.08618007600307465},{"word":"your","start":61.100002,"end":61.600002,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.09208281338214874},{"word":"invoice","start":61.66,"end":62.16,"confidence":0.99902344,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.07703905552625656},{"word":"for","start":62.22,"end":62.38,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.13426640629768372},{"word":"this","start":62.38,"end":62.620003,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1019698604941368},{"word":"month","start":62.620003,"end":63.120003,"confidence":0.94555664,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":-0.08614262193441391},{"word":"oh","start":69.42,"end":69.92,"confidence":0.79003906,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.0003587454557418823},{"word":"okay","start":69.98,"end":70.48,"confidence":0.99853516,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.002883622422814369},{"word":"that's","start":80.055,"end":80.375,"confidence":0.97094727,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.0010176412761211395},{"word":"right","start":80.375,"end":80.875,"confidence":0.9980469,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.02087436057627201},{"word":"oh","start":95.270004,"end":95.67,"confidence":0.8701172,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.029836226254701614},{"word":"okay","start":95.67,"end":96.15,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.04484817013144493},{"word":"i","start":96.15,"end":96.31,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0640793889760971},{"word":"got","start":96.31,"end":96.55,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.09210363030433656},{"word":"it","start":96.55,"end":96.79,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.06814207136631012},{"word":"thank","start":96.79,"end":97.03,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.28450360894203186},{"word":"you","start":97.03,"end":97.270004,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2979031205177307},{"word":"so","start":97.270004,"end":97.43,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.3125888705253601},{"word":"much","start":97.43,"end":97.83,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.34635987877845764},{"word":"for","start":97.83,"end":98.07,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3503667712211609},{"word":"letting","start":98.07,"end":98.39,"confidence":1.0,"punctuated_word":"letting","sentiment":"neutral","sentiment_score":0.3300854563713074},{"word":"us","start":98.39,"end":98.63,"confidence":1.0,"punctuated_word":"us","sentiment":"positive","sentiment_score":0.34503990411758423},{"word":"know","start":98.63,"end":98.95,"confidence":0.99609375,"punctuated_word":"know,","sentiment":"positive","sentiment_score":0.4062260091304779},{"word":"farrah","start":98.95,"end":99.45,"confidence":0.83968097,"punctuated_word":"Farrah.","sentiment":"neutral","sentiment_score":0.2855866849422455},{"word":"and","start":99.815,"end":100.135,"confidence":0.9230957,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.20883136987686157},{"word":"of","start":100.135,"end":100.375,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.2108292579650879},{"word":"course","start":100.375,"end":100.615005,"confidence":1.0,"punctuated_word":"course,","sentiment":"neutral","sentiment_score":0.2251732349395752},{"word":"we","start":100.615005,"end":100.855,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.34335392713546753},{"word":"would","start":100.855,"end":101.015,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.3236231803894043},{"word":"like","start":101.015,"end":101.255005,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.32711005210876465},{"word":"to","start":101.255005,"end":101.335,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.3277147114276886},{"word":"thank","start":101.335,"end":101.495,"confidence":1.0,"punctuated_word":"thank","sentiment":"neutral","sentiment_score":0.29806774854660034},{"word":"you","start":101.495,"end":101.735,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3502674102783203},{"word":"for","start":101.735,"end":102.055,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3811001181602478},{"word":"sending","start":102.055,"end":102.455,"confidence":0.99902344,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":0.2976750135421753},{"word":"your","start":102.455,"end":102.695,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2568448781967163},{"word":"payment","start":102.695,"end":103.195,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.26556289196014404},{"word":"last","start":103.255005,"end":103.495,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.28705212473869324},{"word":"night","start":103.495,"end":103.995,"confidence":1.0,"punctuated_word":"night.","sentiment":"neutral","sentiment_score":0.30048835277557373},{"word":"please","start":104.135,"end":104.455,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.1150231957435608},{"word":"be","start":104.455,"end":104.615005,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.06803354620933533},{"word":"advised","start":104.615005,"end":105.015,"confidence":0.9902344,"punctuated_word":"advised","sentiment":"neutral","sentiment_score":0.06777316331863403},{"word":"once","start":105.015,"end":105.335,"confidence":0.72509766,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.07469626516103745},{"word":"it's","start":105.335,"end":105.575005,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.09844724833965302},{"word":"reflected","start":105.575005,"end":106.075005,"confidence":0.98999023,"punctuated_word":"reflected,","sentiment":"neutral","sentiment_score":0.10967797040939332},{"word":"we","start":106.615005,"end":106.855,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1909480094909668},{"word":"will","start":106.855,"end":107.095,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.2103544175624847},{"word":"go","start":107.095,"end":107.255005,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.20502999424934387},{"word":"ahead","start":107.255005,"end":107.495,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.1571267545223236},{"word":"and","start":107.495,"end":107.735,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1150783747434616},{"word":"send","start":107.735,"end":107.975006,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.12721124291419983},{"word":"you","start":107.975006,"end":108.215004,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.147859126329422},{"word":"the","start":108.215004,"end":108.715004,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15440234541893005},{"word":"official","start":108.855,"end":109.355,"confidence":1.0,"punctuated_word":"official","sentiment":"neutral","sentiment_score":0.1444665640592575},{"word":"payment","start":109.415,"end":109.815,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.0793408751487732},{"word":"receipt","start":109.815,"end":110.315,"confidence":0.9880371,"punctuated_word":"receipt.","sentiment":"neutral","sentiment_score":0.09662754088640212},{"word":"for","start":110.455,"end":110.775,"confidence":0.6801758,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.04388565942645073},{"word":"proper","start":110.775,"end":111.175,"confidence":0.98535156,"punctuated_word":"proper","sentiment":"neutral","sentiment_score":0.07643908262252808},{"word":"documentation","start":111.175,"end":111.675,"confidence":0.99853516,"punctuated_word":"documentation,","sentiment":"neutral","sentiment_score":0.06476374715566635},{"word":"have","start":112.055,"end":112.215004,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03787558525800705},{"word":"you","start":112.215004,"end":112.455,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.049476176500320435},{"word":"sent","start":112.455,"end":112.695,"confidence":0.99316406,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.05635784566402435},{"word":"your","start":112.695,"end":112.935005,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.029195349663496017},{"word":"payment","start":112.935005,"end":113.435005,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.031445860862731934},{"word":"via","start":113.94,"end":114.18,"confidence":0.9980469,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.03615620359778404},{"word":"bpay","start":114.18,"end":114.68,"confidence":0.8100586,"punctuated_word":"BPAY?","sentiment":"neutral","sentiment_score":0.04352791979908943},{"word":"okay","start":118.34,"end":118.82,"confidence":0.9951172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.17571045458316803},{"word":"that's","start":118.82,"end":119.14,"confidence":1.0,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.42075082659721375},{"word":"perfect","start":119.14,"end":119.64,"confidence":0.9995117,"punctuated_word":"perfect.","sentiment":"neutral","sentiment_score":0.1261187344789505},{"word":"so","start":120.1,"end":120.5,"confidence":1.0,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.680748701095581},{"word":"that's","start":120.5,"end":120.9,"confidence":0.99902344,"punctuated_word":"that's","sentiment":"positive","sentiment_score":0.787708044052124},{"word":"all","start":120.9,"end":121.14,"confidence":1.0,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.7987841963768005},{"word":"good","start":121.14,"end":121.64,"confidence":0.99658203,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.726122260093689},{"word":"and","start":121.78,"end":121.94,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.09249675273895264},{"word":"then","start":121.94,"end":122.44,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.047954291105270386},{"word":"in","start":122.58,"end":122.74,"confidence":0.7998047,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.010767783969640732},{"word":"regards","start":122.74,"end":123.22,"confidence":1.0,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":-0.01731216534972191},{"word":"with","start":123.22,"end":123.54,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.023042507469654083},{"word":"your","start":123.54,"end":123.94,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06273889541625977},{"word":"service","start":123.94,"end":124.42,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.14691628515720367},{"word":"cancellation","start":124.42,"end":124.92,"confidence":0.98999023,"punctuated_word":"cancellation,","sentiment":"neutral","sentiment_score":-0.081446073949337},{"word":"what","start":126.015,"end":126.255005,"confidence":0.99316406,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.1142653375864029},{"word":"is","start":126.255005,"end":126.495,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.12249778211116792},{"word":"the","start":126.495,"end":126.655,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1348661184310913},{"word":"reason","start":126.655,"end":126.975,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.18685282766819},{"word":"you","start":126.975,"end":127.135,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1612129807472229},{"word":"would","start":127.135,"end":127.375,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.17834419012069702},{"word":"like","start":127.375,"end":127.615,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.16966184973716736},{"word":"to","start":127.615,"end":127.775,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15727049112319946},{"word":"cancel","start":127.775,"end":128.255,"confidence":1.0,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.255160927772522},{"word":"the","start":128.255,"end":128.41501,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1655222624540329},{"word":"service","start":128.41501,"end":128.895,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.23880885541439056},{"word":"by","start":128.895,"end":129.395,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.1269334852695465},{"word":"july","start":129.455,"end":129.955,"confidence":0.9970703,"punctuated_word":"July?","sentiment":"neutral","sentiment_score":-0.09053101390600204},{"word":"are","start":130.41501,"end":130.575,"confidence":1.0,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.031457655131816864},{"word":"you","start":130.575,"end":131.05501,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05294836685061455},{"word":"moving","start":131.05501,"end":131.535,"confidence":1.0,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":-0.04599369317293167},{"word":"out","start":131.535,"end":132.035,"confidence":0.951416,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":-0.0219060480594635},{"word":"changing","start":132.175,"end":132.675,"confidence":1.0,"punctuated_word":"changing","sentiment":"neutral","sentiment_score":-0.012428550980985165},{"word":"your","start":132.735,"end":133.05501,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.015192062593996525},{"word":"location","start":133.05501,"end":133.55501,"confidence":0.9970703,"punctuated_word":"location?","sentiment":"neutral","sentiment_score":-0.00886985007673502},{"word":"oh","start":137.295,"end":137.795,"confidence":0.7260742,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":-0.036074042320251465},{"word":"oh","start":140.735,"end":141.05501,"confidence":0.96240234,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.07951787114143372},{"word":"yeah","start":141.05501,"end":141.55501,"confidence":0.9970703,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.01708797737956047},{"word":"so","start":141.87001,"end":142.37001,"confidence":0.91430664,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.030235396698117256},{"word":"basically","start":142.99,"end":143.23001,"confidence":0.9995117,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":0.029531069099903107},{"word":"in","start":143.23001,"end":143.47,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.02798632904887199},{"word":"reference","start":143.47,"end":143.97,"confidence":1.0,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.026210376992821693},{"word":"with","start":144.19,"end":144.51001,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.035093195736408234},{"word":"the","start":144.51001,"end":145.01001,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03564022481441498},{"word":"service","start":145.07,"end":145.57,"confidence":0.9980469,"punctuated_word":"service,","sentiment":"neutral","sentiment_score":0.023823684081435204},{"word":"what","start":145.79001,"end":145.95001,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.04075859487056732},{"word":"we","start":145.95001,"end":146.19,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04685995355248451},{"word":"can","start":146.19,"end":146.43001,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03867458179593086},{"word":"do","start":146.43001,"end":146.75,"confidence":0.9951172,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.04819725826382637},{"word":"is","start":146.75,"end":147.25,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03974805772304535},{"word":"check","start":147.79001,"end":148.03,"confidence":0.85546875,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.0237208753824234},{"word":"your","start":148.03,"end":148.27,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.01439245417714119},{"word":"address","start":148.27,"end":148.75,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.015527911484241486},{"word":"so","start":148.75,"end":148.99,"confidence":0.79833984,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.052854765206575394},{"word":"we","start":148.99,"end":149.15001,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.06247555837035179},{"word":"can","start":149.15001,"end":149.39,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04595084860920906},{"word":"just","start":149.39,"end":149.63,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.048321545124053955},{"word":"check","start":149.63,"end":150.03,"confidence":0.9941406,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.04511493444442749},{"word":"if","start":150.03,"end":150.19,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05964495986700058},{"word":"we","start":150.19,"end":150.35,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07669202983379364},{"word":"can","start":150.35,"end":150.59001,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06216176226735115},{"word":"transfer","start":150.59001,"end":151.07,"confidence":1.0,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.08104337751865387},{"word":"your","start":151.07,"end":151.31,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05174718797206879},{"word":"services","start":151.31,"end":151.81,"confidence":0.99902344,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.020024552941322327},{"word":"to","start":151.87001,"end":152.03,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0998535081744194},{"word":"your","start":152.03,"end":152.27,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10001733899116516},{"word":"new","start":152.27,"end":152.51001,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.09241622686386108},{"word":"location","start":152.51001,"end":153.01001,"confidence":1.0,"punctuated_word":"location","sentiment":"neutral","sentiment_score":0.05693070590496063},{"word":"in","start":153.07,"end":153.31,"confidence":0.5073242,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.12784838676452637},{"word":"that","start":153.31,"end":153.47,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.10562841594219208},{"word":"way","start":153.47,"end":153.97,"confidence":0.9914551,"punctuated_word":"way.","sentiment":"neutral","sentiment_score":0.07696019858121872},{"word":"if","start":154.395,"end":154.635,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.08396665006875992},{"word":"you","start":154.635,"end":154.715,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08484138548374176},{"word":"need","start":154.715,"end":155.115,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.08083928376436234},{"word":"the","start":155.115,"end":155.355,"confidence":0.61816406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08291788399219513},{"word":"internet","start":155.355,"end":155.755,"confidence":0.97998047,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.045525506138801575},{"word":"service","start":155.755,"end":156.075,"confidence":0.87841797,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.058897655457258224},{"word":"there","start":156.075,"end":156.235,"confidence":0.986084,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":0.07333506643772125},{"word":"you","start":156.235,"end":156.395,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07356404513120651},{"word":"don't","start":156.395,"end":156.635,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.041694603860378265},{"word":"need","start":156.635,"end":156.795,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.028040267527103424},{"word":"to","start":156.795,"end":156.955,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.024612773209810257},{"word":"pay","start":156.955,"end":157.355,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.05868501588702202},{"word":"a","start":157.355,"end":157.595,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04998023062944412},{"word":"new","start":157.595,"end":157.83499,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.053992532193660736},{"word":"connection","start":157.83499,"end":158.33499,"confidence":1.0,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.042325060814619064},{"word":"fee","start":158.395,"end":158.895,"confidence":1.0,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":-0.015548167750239372},{"word":"do","start":159.915,"end":160.155,"confidence":0.9980469,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.011579740792512894},{"word":"you","start":160.155,"end":160.315,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.002984600141644478},{"word":"already","start":160.315,"end":160.635,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.006709778681397438},{"word":"have","start":160.635,"end":160.875,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0039998553693294525},{"word":"your","start":160.875,"end":161.115,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.003479398787021637},{"word":"new","start":161.115,"end":161.435,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.0057701729238033295},{"word":"address","start":161.435,"end":161.935,"confidence":1.0,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":-0.002091323025524616},{"word":"okay","start":172.46,"end":172.96,"confidence":0.8171387,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.017086677253246307},{"word":"sure","start":173.1,"end":173.5,"confidence":0.99072266,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.04586189240217209},{"word":"sure","start":173.5,"end":173.74,"confidence":1.0,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.05722254142165184},{"word":"so","start":173.74,"end":174.24,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0428786426782608},{"word":"you","start":175.02,"end":175.18001,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.080063097178936},{"word":"will","start":175.18001,"end":175.42,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.08463147282600403},{"word":"be","start":175.42,"end":175.66,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.07572610676288605},{"word":"in","start":175.66,"end":175.9,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.055558547377586365},{"word":"uk","start":175.9,"end":176.4,"confidence":0.9980469,"punctuated_word":"UK","sentiment":"neutral","sentiment_score":0.0581844225525856},{"word":"for","start":177.02,"end":177.34,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05984809249639511},{"word":"six","start":177.34,"end":177.58,"confidence":1.0,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.0663502961397171},{"word":"months","start":177.58,"end":177.9,"confidence":1.0,"punctuated_word":"months","sentiment":"neutral","sentiment_score":0.06324298679828644},{"word":"because","start":177.9,"end":178.22,"confidence":0.37548828,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.037401311099529266},{"word":"i","start":178.22,"end":178.38,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.031041238456964493},{"word":"have","start":178.38,"end":178.62,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03441464528441429},{"word":"to","start":178.62,"end":178.7,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03731627389788627},{"word":"take","start":178.7,"end":178.94,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.04212198778986931},{"word":"note","start":178.94,"end":179.18001,"confidence":0.99902344,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.023981399834156036},{"word":"of","start":179.18001,"end":179.42,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04010620340704918},{"word":"this","start":179.42,"end":179.805,"confidence":0.9797363,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":0.033276744186878204},{"word":"and","start":179.965,"end":180.20499,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.02184506133198738},{"word":"do","start":180.20499,"end":180.28499,"confidence":0.9277344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.01548544317483902},{"word":"you","start":180.28499,"end":180.36499,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02413150295615196},{"word":"already","start":180.36499,"end":180.86499,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.04748725891113281},{"word":"have","start":180.92499,"end":181.245,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0272517092525959},{"word":"the","start":181.245,"end":181.48499,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.027536965906620026},{"word":"date","start":181.48499,"end":181.805,"confidence":1.0,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.024559829384088516},{"word":"when","start":181.805,"end":182.20499,"confidence":0.99316406,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.016690026968717575},{"word":"are","start":182.20499,"end":182.36499,"confidence":0.9902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.01932482421398163},{"word":"you","start":182.36499,"end":182.605,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01398656889796257},{"word":"coming","start":182.605,"end":183.00499,"confidence":0.99902344,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":0.0320589579641819},{"word":"back","start":183.00499,"end":183.50499,"confidence":0.9995117,"punctuated_word":"back?","sentiment":"neutral","sentiment_score":0.021864598616957664},{"word":"okay","start":190.605,"end":190.92499,"confidence":0.9848633,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03466074913740158},{"word":"and","start":190.92499,"end":191.08499,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.026892177760601044},{"word":"then","start":191.08499,"end":191.405,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.030037371441721916},{"word":"by","start":191.405,"end":191.56499,"confidence":0.9741211,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.03054743260145187},{"word":"that","start":191.56499,"end":191.72499,"confidence":0.9838867,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0385141558945179},{"word":"time","start":191.72499,"end":192.045,"confidence":0.9506836,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.05160347372293472},{"word":"that","start":192.045,"end":192.20499,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.057016730308532715},{"word":"will","start":192.20499,"end":192.44499,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.03532777726650238},{"word":"be","start":192.44499,"end":192.525,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.04314924031496048},{"word":"the","start":192.525,"end":192.685,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.038187235593795776},{"word":"time","start":192.685,"end":192.92499,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.04765857383608818},{"word":"that","start":192.92499,"end":193.405,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05122997611761093},{"word":"you","start":193.405,"end":193.64499,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03354397788643837},{"word":"will","start":193.64499,"end":193.805,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.0411190465092659},{"word":"be","start":193.805,"end":194.305,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.04824063926935196},{"word":"having","start":195.03,"end":195.35,"confidence":1.0,"punctuated_word":"having","sentiment":"neutral","sentiment_score":0.04461298882961273},{"word":"the","start":195.35,"end":195.59,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.042822036892175674},{"word":"new","start":195.59,"end":195.83,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.04703466221690178},{"word":"address","start":195.83,"end":196.33,"confidence":0.845459,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":0.02590065076947212},{"word":"or","start":196.39,"end":196.89,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.020498450845479965},{"word":"would","start":197.11,"end":197.35,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.01546267792582512},{"word":"you","start":197.35,"end":197.43001,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.015143297612667084},{"word":"like","start":197.43001,"end":197.67,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.019834987819194794},{"word":"me","start":197.67,"end":197.75,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.024154942482709885},{"word":"to","start":197.75,"end":197.91,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02770981192588806},{"word":"take","start":197.91,"end":198.15001,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.02237999811768532},{"word":"note","start":198.15001,"end":198.47,"confidence":0.99121094,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.016652308404445648},{"word":"the","start":198.47,"end":198.63,"confidence":0.7998047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01891518011689186},{"word":"new","start":198.63,"end":198.87,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.02218053489923477},{"word":"address","start":198.87,"end":199.37,"confidence":0.99902344,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":0.003489723429083824},{"word":"oh","start":204.23,"end":204.71,"confidence":0.986084,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.01386219821870327},{"word":"okay","start":204.71,"end":205.21,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.0363922193646431},{"word":"i","start":205.35,"end":205.59,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.039267782121896744},{"word":"got","start":205.59,"end":205.75,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.07868161052465439},{"word":"it","start":205.75,"end":206.25,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.0542035847902298},{"word":"so","start":206.31,"end":206.63,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08826601505279541},{"word":"here's","start":206.63,"end":206.95,"confidence":0.9885254,"punctuated_word":"here's","sentiment":"neutral","sentiment_score":0.1052231788635254},{"word":"what","start":206.95,"end":207.19,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.1070765182375908},{"word":"we","start":207.19,"end":207.43001,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.11737257987260818},{"word":"are","start":207.43001,"end":207.67,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.09919477999210358},{"word":"going","start":207.67,"end":207.99,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.13498130440711975},{"word":"to","start":207.99,"end":208.07,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10258066654205322},{"word":"do","start":208.07,"end":208.39,"confidence":0.9550781,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.11335431039333344},{"word":"we","start":208.39,"end":208.55,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.16206544637680054},{"word":"can","start":208.55,"end":208.79001,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.169089213013649},{"word":"go","start":208.79001,"end":209.11,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.2023867666721344},{"word":"ahead","start":209.11,"end":209.59,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.19924277067184448},{"word":"and","start":209.59,"end":210.09,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14227783679962158},{"word":"have","start":210.66501,"end":210.985,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1980164498090744},{"word":"your","start":210.985,"end":211.485,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.12584416568279266},{"word":"service","start":212.025,"end":212.525,"confidence":0.72509766,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.034143686294555664},{"word":"canceled","start":212.825,"end":213.325,"confidence":0.9116211,"punctuated_word":"canceled","sentiment":"neutral","sentiment_score":0.10991904139518738},{"word":"to","start":213.865,"end":214.025,"confidence":0.9760742,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1069236695766449},{"word":"your","start":214.025,"end":214.345,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10630764067173004},{"word":"current","start":214.345,"end":214.745,"confidence":1.0,"punctuated_word":"current","sentiment":"neutral","sentiment_score":0.08758281171321869},{"word":"address","start":214.745,"end":215.245,"confidence":0.9807129,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.06051846221089363},{"word":"just","start":215.30501,"end":215.625,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.07143048942089081},{"word":"provide","start":215.625,"end":216.125,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.05644664540886879},{"word":"us","start":216.185,"end":216.505,"confidence":0.9941406,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.08035974204540253},{"word":"your","start":216.505,"end":217.005,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08663199841976166},{"word":"preferred","start":218.345,"end":218.745,"confidence":0.9604492,"punctuated_word":"preferred","sentiment":"neutral","sentiment_score":0.10049616545438766},{"word":"date","start":218.745,"end":219.065,"confidence":1.0,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.08608457446098328},{"word":"in","start":219.065,"end":219.30501,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.07122328877449036},{"word":"july","start":219.30501,"end":219.80501,"confidence":0.83032227,"punctuated_word":"July.","sentiment":"neutral","sentiment_score":0.07900312542915344},{"word":"k","start":220.345,"end":220.585,"confidence":0.90478516,"punctuated_word":"K?","sentiment":"neutral","sentiment_score":0.050002895295619965},{"word":"and","start":220.585,"end":220.745,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.05169976130127907},{"word":"then","start":220.745,"end":220.985,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.04641268402338028},{"word":"we","start":220.985,"end":221.145,"confidence":0.99316406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.038289573043584824},{"word":"will","start":221.145,"end":221.385,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.03926066681742668},{"word":"have","start":221.385,"end":221.885,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.026823855936527252},{"word":"the","start":222.505,"end":223.005,"confidence":0.88183594,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.011514700949192049},{"word":"reason","start":223.065,"end":223.545,"confidence":0.99902344,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.014370165765285492},{"word":"why","start":223.545,"end":223.785,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.0505140945315361},{"word":"you","start":223.785,"end":223.945,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08809816092252731},{"word":"would","start":223.945,"end":224.185,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.10443086177110672},{"word":"like","start":224.185,"end":224.345,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.08492220193147659},{"word":"to","start":224.345,"end":224.505,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09130533784627914},{"word":"cancel","start":224.505,"end":225.005,"confidence":0.99902344,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.10720693320035934},{"word":"this","start":225.065,"end":225.565,"confidence":0.82177734,"punctuated_word":"this,","sentiment":"neutral","sentiment_score":-0.005612034350633621},{"word":"and","start":225.8,"end":226.04001,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.048127852380275726},{"word":"then","start":226.04001,"end":226.2,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.06701472401618958},{"word":"we","start":226.2,"end":226.44,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04519045352935791},{"word":"will","start":226.44,"end":226.68001,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.030355043709278107},{"word":"wait","start":226.68001,"end":227.0,"confidence":1.0,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.040571145713329315},{"word":"for","start":227.0,"end":227.24,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0039201900362968445},{"word":"your","start":227.24,"end":227.74,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.032297804951667786},{"word":"advice","start":227.96,"end":228.46,"confidence":0.9428711,"punctuated_word":"advice","sentiment":"neutral","sentiment_score":0.02324264496564865},{"word":"once","start":228.84,"end":229.08,"confidence":0.98095703,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.02334277331829071},{"word":"you","start":229.08,"end":229.32,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04199075698852539},{"word":"came","start":229.32,"end":229.64,"confidence":0.9980469,"punctuated_word":"came","sentiment":"neutral","sentiment_score":0.047608278691768646},{"word":"home","start":229.64,"end":230.14,"confidence":1.0,"punctuated_word":"home","sentiment":"neutral","sentiment_score":0.024961888790130615},{"word":"in","start":230.68001,"end":231.08,"confidence":0.99121094,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.020061172544956207},{"word":"australia","start":231.08,"end":231.58,"confidence":0.7281494,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":0.05810892954468727},{"word":"and","start":231.72,"end":231.88,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07156595587730408},{"word":"then","start":231.88,"end":232.2,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.05989586189389229},{"word":"provide","start":232.2,"end":232.6,"confidence":0.9970703,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.03080073744058609},{"word":"us","start":232.6,"end":232.84,"confidence":0.99902344,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.05909385532140732},{"word":"the","start":232.84,"end":233.08,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05923550948500633},{"word":"address","start":233.08,"end":233.58,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.05293027684092522},{"word":"by","start":233.64,"end":233.88,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.036653414368629456},{"word":"january","start":233.88,"end":234.38,"confidence":0.9416504,"punctuated_word":"January,","sentiment":"neutral","sentiment_score":0.06692208349704742},{"word":"and","start":234.84,"end":235.0,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09041514992713928},{"word":"then","start":235.0,"end":235.24,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.08001156151294708},{"word":"we","start":235.24,"end":235.4,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.08336271345615387},{"word":"will","start":235.4,"end":235.72,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1002344936132431},{"word":"go","start":235.72,"end":235.96,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.13340473175048828},{"word":"ahead","start":235.96,"end":236.46,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.12992408871650696},{"word":"and","start":236.52,"end":237.0,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07095108181238174},{"word":"check","start":237.0,"end":237.5,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.06463895738124847},{"word":"if","start":237.56,"end":237.8,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.051685918122529984},{"word":"your","start":237.8,"end":238.12,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04570775479078293},{"word":"new","start":238.12,"end":238.44,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.08703602105379105},{"word":"address","start":238.44,"end":238.92,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.02185385674238205},{"word":"is","start":238.92,"end":239.16,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0554092675447464},{"word":"serviceable","start":239.16,"end":239.66,"confidence":0.9897461,"punctuated_word":"serviceable","sentiment":"neutral","sentiment_score":0.0960397943854332},{"word":"by","start":240.795,"end":241.035,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.046487122774124146},{"word":"that","start":241.035,"end":241.27501,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.058350592851638794},{"word":"time","start":241.27501,"end":241.77501,"confidence":0.98657227,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.04726327955722809},{"word":"so","start":242.475,"end":242.795,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.00859050638973713},{"word":"what","start":242.795,"end":242.955,"confidence":0.9970703,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.0008134841918945312},{"word":"is","start":242.955,"end":243.195,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0035611260682344437},{"word":"your","start":243.195,"end":243.435,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0046589989215135574},{"word":"preferred","start":243.435,"end":243.835,"confidence":0.65527344,"punctuated_word":"preferred","sentiment":"neutral","sentiment_score":0.020721659064292908},{"word":"date","start":243.835,"end":244.155,"confidence":0.9970703,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.014597149565815926},{"word":"in","start":244.155,"end":244.315,"confidence":0.98828125,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.007518380880355835},{"word":"january","start":244.315,"end":244.55501,"confidence":0.4020996,"punctuated_word":"January","sentiment":"neutral","sentiment_score":0.003944139927625656},{"word":"july","start":244.875,"end":245.375,"confidence":0.54589844,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.009057320654392242},{"word":"to","start":245.675,"end":245.835,"confidence":0.9902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.002437983639538288},{"word":"have","start":245.835,"end":246.075,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.003782131709158421},{"word":"your","start":246.075,"end":246.395,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.000581648200750351},{"word":"service","start":246.395,"end":246.795,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.04288753494620323},{"word":"canceled","start":246.795,"end":247.295,"confidence":0.8852539,"punctuated_word":"canceled?","sentiment":"neutral","sentiment_score":-0.01955546438694},{"word":"july","start":248.315,"end":248.88501,"confidence":0.9366455,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.0008044717833399773},{"word":"10","start":248.88501,"end":249.45502,"confidence":0.9366455,"punctuated_word":"10.","sentiment":"neutral","sentiment_score":0.0006856964901089668},{"word":"okay","start":249.595,"end":250.095,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.005089671816676855},{"word":"is","start":251.355,"end":251.515,"confidence":0.9951172,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.0009719207882881163},{"word":"there","start":251.515,"end":251.755,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.002506408840417862},{"word":"any","start":251.755,"end":252.255,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.00364104937762022},{"word":"specific","start":253.6,"end":253.92,"confidence":1.0,"punctuated_word":"specific","sentiment":"neutral","sentiment_score":0.0014487206935882568},{"word":"time","start":253.92,"end":254.32,"confidence":0.9345703,"punctuated_word":"time?","sentiment":"neutral","sentiment_score":-0.003810927271842957},{"word":"usually","start":254.32,"end":254.8,"confidence":0.9748535,"punctuated_word":"Usually,","sentiment":"neutral","sentiment_score":-0.02170008420944214},{"word":"we","start":254.8,"end":254.96,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.027053598314523697},{"word":"are","start":254.96,"end":255.12,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.03018779307603836},{"word":"processing","start":255.12,"end":255.62,"confidence":1.0,"punctuated_word":"processing","sentiment":"neutral","sentiment_score":-0.044741980731487274},{"word":"a","start":255.76001,"end":256.0,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03410261496901512},{"word":"cancel","start":256.0,"end":256.5,"confidence":0.9892578,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.07200083881616592},{"word":"cancellation","start":257.12,"end":257.62,"confidence":0.98291016,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.07314940541982651},{"word":"service","start":257.76,"end":258.26,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.140170618891716},{"word":"during","start":258.56,"end":258.96,"confidence":1.0,"punctuated_word":"during","sentiment":"neutral","sentiment_score":-0.06581917405128479},{"word":"morning","start":258.96,"end":259.46,"confidence":0.99658203,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":-0.05347146838903427},{"word":"oh","start":266.96,"end":267.44,"confidence":0.9465332,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.11015348136425018},{"word":"okay","start":267.44,"end":267.94,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.11896203458309174},{"word":"i","start":268.645,"end":268.725,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12249108403921127},{"word":"got","start":268.725,"end":268.965,"confidence":0.9980469,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.1590430587530136},{"word":"it","start":268.965,"end":269.445,"confidence":0.99902344,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.102395161986351},{"word":"and","start":269.445,"end":269.845,"confidence":0.99609375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.03231741115450859},{"word":"when","start":269.845,"end":270.005,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.028300466015934944},{"word":"are","start":270.005,"end":270.245,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.022405192255973816},{"word":"you","start":270.245,"end":270.405,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02687726356089115},{"word":"leaving","start":270.405,"end":270.905,"confidence":0.98461914,"punctuated_word":"leaving?","sentiment":"neutral","sentiment_score":0.02254302427172661},{"word":"for","start":272.005,"end":272.485,"confidence":0.97998047,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.006624110043048859},{"word":"uk","start":272.485,"end":272.985,"confidence":0.9609375,"punctuated_word":"UK.","sentiment":"neutral","sentiment_score":0.0331265963613987},{"word":"monday","start":275.76498,"end":276.26498,"confidence":0.8869629,"punctuated_word":"Monday.","sentiment":"neutral","sentiment_score":0.09891445934772491},{"word":"okay","start":276.32498,"end":276.82498,"confidence":0.9914551,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2908633053302765},{"word":"i","start":276.885,"end":277.04498,"confidence":0.9980469,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4658558964729309},{"word":"hope","start":277.04498,"end":277.285,"confidence":1.0,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.5564349889755249},{"word":"you","start":277.285,"end":277.525,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5169894695281982},{"word":"will","start":277.525,"end":277.685,"confidence":1.0,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.5410850048065186},{"word":"have","start":277.685,"end":278.005,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.5819693803787231},{"word":"a","start":278.005,"end":278.32498,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5929688811302185},{"word":"safe","start":278.32498,"end":278.725,"confidence":0.9536133,"punctuated_word":"safe","sentiment":"positive","sentiment_score":0.477054238319397},{"word":"trip","start":278.725,"end":279.225,"confidence":0.99902344,"punctuated_word":"trip","sentiment":"positive","sentiment_score":0.650353729724884},{"word":"and","start":279.60498,"end":280.005,"confidence":0.98095703,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5411721467971802},{"word":"safe","start":280.005,"end":280.41,"confidence":0.99609375,"punctuated_word":"safe","sentiment":"positive","sentiment_score":0.43179288506507874},{"word":"travel","start":281.45,"end":281.95,"confidence":0.9975586,"punctuated_word":"travel.","sentiment":"positive","sentiment_score":0.5119850039482117},{"word":"okay","start":282.09,"end":282.41,"confidence":0.9538574,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.16816404461860657},{"word":"so","start":282.41,"end":282.89,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.030460255220532417},{"word":"july","start":282.89,"end":283.42,"confidence":0.8374634,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.025623612105846405},{"word":"10","start":283.42,"end":283.95,"confidence":0.8374634,"punctuated_word":"10.","sentiment":"neutral","sentiment_score":0.034964289516210556},{"word":"one","start":284.25,"end":284.49,"confidence":0.9970703,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.02740642987191677},{"word":"moment","start":284.49,"end":284.89,"confidence":1.0,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":0.044232867658138275},{"word":"here","start":284.89,"end":285.39,"confidence":0.9951172,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.0284486822783947},{"word":"friday","start":288.33002,"end":288.83002,"confidence":0.98461914,"punctuated_word":"Friday.","sentiment":"neutral","sentiment_score":0.007595151662826538},{"word":"so","start":291.45,"end":291.85,"confidence":0.98535156,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.004875073209404945},{"word":"since","start":291.85,"end":292.17,"confidence":0.9970703,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.03908686712384224},{"word":"you","start":292.17,"end":292.41,"confidence":0.98828125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06742579489946365},{"word":"all","start":292.41,"end":292.81,"confidence":0.41088867,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.051418304443359375},{"word":"you","start":293.13,"end":293.37,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08722048997879028},{"word":"no","start":293.37,"end":293.61002,"confidence":0.5332031,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.14498069882392883},{"word":"longer","start":293.61002,"end":294.11002,"confidence":1.0,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.13104361295700073},{"word":"in","start":294.25,"end":294.75,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.09965240955352785},{"word":"this","start":295.735,"end":295.975,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.10014282912015916},{"word":"address","start":295.975,"end":296.475,"confidence":0.98706055,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":-0.08218055218458176},{"word":"technically","start":298.215,"end":298.715,"confidence":0.9736328,"punctuated_word":"technically,","sentiment":"neutral","sentiment_score":-0.1210535168647766},{"word":"you","start":298.935,"end":299.175,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14024381339550018},{"word":"are","start":299.175,"end":299.41498,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.09542691707611084},{"word":"requesting","start":299.41498,"end":299.91498,"confidence":0.99902344,"punctuated_word":"requesting","sentiment":"neutral","sentiment_score":-0.08456407487392426},{"word":"to","start":299.975,"end":300.455,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08387981355190277},{"word":"just","start":300.455,"end":300.775,"confidence":0.95410156,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.10016220808029176},{"word":"cancel","start":300.775,"end":301.175,"confidence":0.99902344,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.088518887758255},{"word":"it","start":301.175,"end":301.675,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0893593281507492},{"word":"by","start":301.815,"end":302.055,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.09186987578868866},{"word":"next","start":302.055,"end":302.29498,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.039650652557611465},{"word":"month","start":302.29498,"end":302.69498,"confidence":0.78564453,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":-0.03644905984401703},{"word":"july","start":302.69498,"end":302.97498,"confidence":0.8626709,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.030331486836075783},{"word":"10","start":302.97498,"end":303.255,"confidence":0.8626709,"punctuated_word":"10.","sentiment":"neutral","sentiment_score":-0.04482012987136841},{"word":"is","start":303.255,"end":303.41498,"confidence":0.9921875,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.007629206404089928},{"word":"there","start":303.41498,"end":303.655,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.0048986636102199554},{"word":"someone","start":303.655,"end":304.155,"confidence":0.9902344,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":-0.019160399213433266},{"word":"still","start":304.455,"end":304.69498,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.01551990956068039},{"word":"using","start":304.69498,"end":305.01498,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.015958167612552643},{"word":"the","start":305.01498,"end":305.255,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.025454530492424965},{"word":"services","start":305.255,"end":305.755,"confidence":0.9995117,"punctuated_word":"services?","sentiment":"neutral","sentiment_score":-0.02230650931596756},{"word":"oh","start":313.04,"end":313.28,"confidence":0.921875,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0233140978962183},{"word":"okay","start":313.28,"end":313.78,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.012879926711320875},{"word":"oh","start":313.91998,"end":314.08,"confidence":0.7817383,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.03735636919736862},{"word":"i'm","start":314.08,"end":314.24,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0681726485490799},{"word":"sorry","start":314.24,"end":314.56,"confidence":0.99853516,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.0945286750793457},{"word":"i","start":314.56,"end":314.88,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13346557319164276},{"word":"thought","start":314.88,"end":315.12,"confidence":0.9223633,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.1111142635345459},{"word":"you","start":315.12,"end":315.28,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11839240789413452},{"word":"already","start":315.28,"end":315.75998,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.13434216380119324},{"word":"left","start":315.75998,"end":316.25998,"confidence":0.7463379,"punctuated_word":"left.","sentiment":"neutral","sentiment_score":-0.1078110933303833},{"word":"july","start":316.88,"end":317.38,"confidence":0.9892578,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.09604401886463164},{"word":"'10","start":318.96,"end":319.46,"confidence":0.68969727,"punctuated_word":"'10.","sentiment":"neutral","sentiment_score":-0.026936179026961327},{"word":"one","start":321.44,"end":321.68,"confidence":0.99902344,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.02295779064297676},{"word":"moment","start":321.68,"end":322.18,"confidence":1.0,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":-0.005745125934481621},{"word":"here","start":322.4,"end":322.9,"confidence":0.9980469,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.008937695994973183},{"word":"i'm","start":328.845,"end":329.24503,"confidence":0.9941406,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.008507912047207355},{"word":"just","start":329.24503,"end":329.565,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.004509354010224342},{"word":"putting","start":329.565,"end":329.96503,"confidence":0.79833984,"punctuated_word":"putting","sentiment":"neutral","sentiment_score":0.01099424995481968},{"word":"here","start":329.96503,"end":330.285,"confidence":0.9970703,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.013939779251813889},{"word":"on","start":330.285,"end":330.445,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.012376312166452408},{"word":"your","start":330.445,"end":330.765,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.008009709417819977},{"word":"account","start":330.765,"end":331.265,"confidence":0.9926758,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.010328983888030052},{"word":"the","start":337.37,"end":337.77002,"confidence":0.9892578,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.0009822845458984375},{"word":"amount","start":337.77002,"end":338.25,"confidence":1.0,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":0.010088399052619934},{"word":"that","start":338.25,"end":338.41,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.018337294459342957},{"word":"you","start":338.41,"end":338.65,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.025322966277599335},{"word":"pay","start":338.65,"end":338.97,"confidence":0.6290283,"punctuated_word":"pay,","sentiment":"neutral","sentiment_score":0.010352132841944696},{"word":"yes","start":338.97,"end":339.45,"confidence":0.9255371,"punctuated_word":"yes,","sentiment":"neutral","sentiment_score":0.05421449989080429},{"word":"last","start":339.77002,"end":340.09,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.032634343951940536},{"word":"night","start":340.09,"end":340.59,"confidence":1.0,"punctuated_word":"night","sentiment":"neutral","sentiment_score":0.04450492560863495},{"word":"is","start":340.89,"end":341.29,"confidence":0.96875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02443842217326164},{"word":"for","start":341.29,"end":341.61002,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02777816727757454},{"word":"your","start":341.61002,"end":342.11002,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03904290497303009},{"word":"june","start":342.25,"end":342.65,"confidence":0.9980469,"punctuated_word":"June","sentiment":"neutral","sentiment_score":0.02442244812846184},{"word":"services","start":342.65,"end":343.15,"confidence":0.79663086,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.006287379190325737},{"word":"as","start":343.45,"end":343.77002,"confidence":0.9970703,"punctuated_word":"As","sentiment":"neutral","sentiment_score":0.033791642636060715},{"word":"indicated","start":343.77002,"end":344.27002,"confidence":0.9980469,"punctuated_word":"indicated","sentiment":"neutral","sentiment_score":0.04052253067493439},{"word":"from","start":344.49002,"end":344.81,"confidence":0.9970703,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.036884598433971405},{"word":"our","start":344.81,"end":345.31,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.05416301637887955},{"word":"invoice","start":345.45,"end":345.95,"confidence":0.9980469,"punctuated_word":"invoice,","sentiment":"neutral","sentiment_score":0.03875565528869629},{"word":"it's","start":346.09,"end":346.49002,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.029713209718465805},{"word":"covering","start":346.49002,"end":346.99002,"confidence":0.99902344,"punctuated_word":"covering","sentiment":"neutral","sentiment_score":0.025954607874155045},{"word":"june","start":347.37,"end":347.72998,"confidence":1.0,"punctuated_word":"June","sentiment":"neutral","sentiment_score":0.022020351141691208},{"word":"1","start":347.72998,"end":348.08997,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.03320488706231117},{"word":"until","start":348.09,"end":348.49002,"confidence":0.99902344,"punctuated_word":"until","sentiment":"neutral","sentiment_score":0.010361988097429276},{"word":"the","start":348.49002,"end":348.65,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03332371264696121},{"word":"end","start":348.65,"end":348.97,"confidence":1.0,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.033646147698163986},{"word":"of","start":348.97,"end":349.29,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0458797849714756},{"word":"this","start":349.29,"end":349.53,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.04595751687884331},{"word":"month","start":349.53,"end":350.03,"confidence":0.7680664,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.035074248909950256},{"word":"and","start":350.25,"end":350.57,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.051782794296741486},{"word":"your","start":350.57,"end":350.97,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07548075914382935},{"word":"invoice","start":350.97,"end":351.47,"confidence":0.94677734,"punctuated_word":"invoice,","sentiment":"neutral","sentiment_score":0.06938197463750839},{"word":"it's","start":352.11502,"end":352.43503,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.06443651020526886},{"word":"being","start":352.43503,"end":352.755,"confidence":0.9970703,"punctuated_word":"being","sentiment":"neutral","sentiment_score":0.07254955172538757},{"word":"sent","start":352.755,"end":353.155,"confidence":0.9951172,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.03936885669827461},{"word":"every","start":353.155,"end":353.475,"confidence":0.9941406,"punctuated_word":"every","sentiment":"neutral","sentiment_score":0.04127036780118942},{"word":"first","start":353.475,"end":353.795,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.04400419443845749},{"word":"covering","start":353.795,"end":354.27502,"confidence":0.81347656,"punctuated_word":"covering","sentiment":"neutral","sentiment_score":0.04131150618195534},{"word":"the","start":354.27502,"end":354.43503,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04664295911788941},{"word":"full","start":354.43503,"end":354.67502,"confidence":0.99902344,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.06563667953014374},{"word":"month","start":354.67502,"end":354.99503,"confidence":0.96972656,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.04729076474905014},{"word":"so","start":354.99503,"end":355.23502,"confidence":0.9086914,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06252296268939972},{"word":"technically","start":355.23502,"end":355.73502,"confidence":0.8132324,"punctuated_word":"technically,","sentiment":"neutral","sentiment_score":0.09728026390075684},{"word":"you","start":356.27502,"end":356.515,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11591958999633788},{"word":"still","start":356.515,"end":356.83502,"confidence":0.95703125,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.1149892359972},{"word":"receive","start":356.83502,"end":357.23502,"confidence":0.9951172,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.09619347751140594},{"word":"an","start":357.23502,"end":357.55502,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.07003659009933472},{"word":"invoice","start":357.55502,"end":358.05502,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.043820466846227646},{"word":"on","start":358.915,"end":359.155,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.06605269759893417},{"word":"july","start":359.155,"end":359.605,"confidence":0.9433594,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.05338316783308983},{"word":"1","start":359.605,"end":360.05502,"confidence":0.9433594,"punctuated_word":"1,","sentiment":"neutral","sentiment_score":0.06842683255672455},{"word":"and","start":360.355,"end":360.595,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0576968751847744},{"word":"then","start":360.595,"end":360.83502,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.04865383729338646},{"word":"you","start":360.83502,"end":361.075,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02515454590320587},{"word":"have","start":361.075,"end":361.315,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.07224466651678085},{"word":"to","start":361.315,"end":361.475,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08493540436029434},{"word":"make","start":361.475,"end":361.795,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.07689172029495239},{"word":"sure","start":361.795,"end":362.295,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.0718127191066742},{"word":"that","start":362.515,"end":362.83502,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09931023418903352},{"word":"the","start":362.83502,"end":363.33502,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09404394030570984},{"word":"invoice","start":363.71503,"end":364.21503,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.030046768486499783},{"word":"by","start":364.355,"end":364.595,"confidence":0.99121094,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.03318420797586441},{"word":"july","start":364.595,"end":365.095,"confidence":1.0,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.07580196112394333},{"word":"will","start":365.61,"end":365.85,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.0809980109333992},{"word":"be","start":365.85,"end":366.16998,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.07036405801773071},{"word":"settled","start":366.16998,"end":366.65,"confidence":1.0,"punctuated_word":"settled","sentiment":"neutral","sentiment_score":0.04692322015762329},{"word":"before","start":366.65,"end":367.13,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.06414390355348587},{"word":"the","start":367.13,"end":367.37,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07830707728862762},{"word":"tenth","start":367.37,"end":367.87,"confidence":0.97802734,"punctuated_word":"tenth.","sentiment":"neutral","sentiment_score":0.08079233765602112},{"word":"in","start":367.93,"end":368.16998,"confidence":0.9951172,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.10720323771238328},{"word":"that","start":368.16998,"end":368.41,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11561059206724168},{"word":"way","start":368.41,"end":368.72998,"confidence":0.96875,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.14197464287281036},{"word":"we","start":368.72998,"end":368.88998,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.15640845894813538},{"word":"can","start":368.88998,"end":369.37,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.18884965777397156},{"word":"process","start":369.37,"end":369.77,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.2026689350605011},{"word":"your","start":369.77,"end":370.09,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.15653809905052185},{"word":"cancellation","start":370.09,"end":370.59,"confidence":0.9589844,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":0.07375823706388474},{"word":"accordingly","start":371.29,"end":371.79,"confidence":0.9667969,"punctuated_word":"accordingly","sentiment":"neutral","sentiment_score":0.21400272846221924},{"word":"without","start":371.93,"end":372.33,"confidence":0.9580078,"punctuated_word":"without","sentiment":"neutral","sentiment_score":0.08941902220249176},{"word":"delay","start":372.33,"end":372.65,"confidence":0.99902344,"punctuated_word":"delay","sentiment":"neutral","sentiment_score":-0.1384117305278778},{"word":"because","start":372.65,"end":373.15,"confidence":0.52685547,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.02569843828678131},{"word":"the","start":373.44998,"end":373.69,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.023779168725013733},{"word":"account","start":373.69,"end":374.09,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.09447886049747468},{"word":"should","start":374.09,"end":374.33,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.1568221151828766},{"word":"be","start":374.33,"end":374.57,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0843093991279602},{"word":"zero","start":374.57,"end":374.97,"confidence":1.0,"punctuated_word":"zero","sentiment":"neutral","sentiment_score":0.033845558762550354},{"word":"balance","start":374.97,"end":375.47,"confidence":0.97998047,"punctuated_word":"balance","sentiment":"neutral","sentiment_score":-0.07126262784004211},{"word":"before","start":375.53,"end":376.01,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.06280945241451263},{"word":"we","start":376.01,"end":376.09,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.010083869099617004},{"word":"can","start":376.09,"end":376.41,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.021788492798805237},{"word":"process","start":376.41,"end":376.91,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.042528487741947174},{"word":"a","start":377.05,"end":377.21,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.025893807411193848},{"word":"service","start":377.21,"end":377.71,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.1270591765642166},{"word":"cancellation","start":377.77,"end":378.27,"confidence":0.99316406,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.05945334583520889},{"word":"as","start":378.72998,"end":378.88998,"confidence":0.96533203,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.06368061155080795},{"word":"per","start":378.88998,"end":379.13,"confidence":0.9941406,"punctuated_word":"per","sentiment":"neutral","sentiment_score":0.01724632829427719},{"word":"our","start":379.13,"end":379.44998,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.007144369184970856},{"word":"customer","start":379.44998,"end":379.94998,"confidence":1.0,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.02530946582555771},{"word":"request","start":380.09,"end":380.59,"confidence":0.99365234,"punctuated_word":"request.","sentiment":"neutral","sentiment_score":-0.015937581658363342},{"word":"oh","start":388.275,"end":388.755,"confidence":0.7194824,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.15683448314666748},{"word":"since","start":388.755,"end":389.255,"confidence":0.5834961,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.15163037180900574},{"word":"you've","start":389.395,"end":389.875,"confidence":0.7661133,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.1262792944908142},{"word":"provided","start":389.875,"end":390.375,"confidence":1.0,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":-0.113177552819252},{"word":"a","start":390.835,"end":390.995,"confidence":0.89208984,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1350584328174591},{"word":"a","start":390.995,"end":391.155,"confidence":0.5605469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12982290983200073},{"word":"notice","start":391.155,"end":391.63498,"confidence":0.72875977,"punctuated_word":"notice,","sentiment":"neutral","sentiment_score":-0.13500083982944489},{"word":"because","start":391.63498,"end":392.13498,"confidence":0.9892578,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.15023627877235413},{"word":"in","start":392.19498,"end":392.435,"confidence":0.98828125,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.17290058732032776},{"word":"canceling","start":392.435,"end":392.935,"confidence":0.9095052,"punctuated_word":"canceling,","sentiment":"neutral","sentiment_score":-0.1955929696559906},{"word":"it's","start":393.555,"end":393.955,"confidence":0.94433594,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.17789840698242188},{"word":"required","start":393.955,"end":394.455,"confidence":0.99902344,"punctuated_word":"required","sentiment":"neutral","sentiment_score":-0.17269203066825867},{"word":"a","start":394.51498,"end":395.01498,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.15685254335403442},{"word":"thirty","start":395.155,"end":395.555,"confidence":0.7817383,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.14377713203430176},{"word":"days","start":395.555,"end":395.875,"confidence":0.9941406,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.13335292041301727},{"word":"notice","start":395.875,"end":396.375,"confidence":0.9855957,"punctuated_word":"notice.","sentiment":"neutral","sentiment_score":-0.14603164792060852},{"word":"okay","start":396.64,"end":396.88,"confidence":0.9741211,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.06371989101171494},{"word":"so","start":396.88,"end":397.28,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05627802759408951},{"word":"we","start":397.28,"end":397.44,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.05254136770963669},{"word":"can","start":397.44,"end":397.94,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.047290295362472534},{"word":"consider","start":398.24002,"end":398.72,"confidence":0.9316406,"punctuated_word":"consider","sentiment":"neutral","sentiment_score":-0.014010596089065077},{"word":"this","start":398.72,"end":399.22,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.013971395790576937},{"word":"as","start":399.28,"end":399.44,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.003227236680686474},{"word":"a","start":399.44,"end":399.6,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0042917123064398766},{"word":"thirty","start":399.6,"end":399.84,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.006695087067782879},{"word":"days","start":399.84,"end":400.16,"confidence":0.99316406,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.011337152682244778},{"word":"notice","start":400.16,"end":400.66,"confidence":0.90966797,"punctuated_word":"notice.","sentiment":"neutral","sentiment_score":-0.002502990886569023},{"word":"so","start":401.12003,"end":401.44,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0023722928017377853},{"word":"it","start":401.44,"end":401.76,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.002003798261284828},{"word":"it","start":401.76,"end":402.24002,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0003277584910392761},{"word":"it","start":402.24002,"end":402.40002,"confidence":0.9819336,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0005931872874498367},{"word":"will","start":402.40002,"end":402.72,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.002689952030777931},{"word":"be","start":402.72,"end":402.96002,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0002811141312122345},{"word":"pro","start":402.96002,"end":403.28,"confidence":0.84765625,"punctuated_word":"pro","sentiment":"neutral","sentiment_score":0.017533546313643456},{"word":"rata","start":403.28,"end":403.68002,"confidence":0.9995117,"punctuated_word":"rata","sentiment":"neutral","sentiment_score":0.017256788909435272},{"word":"from","start":403.68002,"end":404.08002,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.0061229802668094635},{"word":"july","start":404.08002,"end":404.52002,"confidence":0.99902344,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.015527870506048204},{"word":"1","start":404.52002,"end":404.96002,"confidence":0.99902344,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.012134457938373089},{"word":"to","start":404.96002,"end":405.12,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.00392887182533741},{"word":"july","start":405.12,"end":405.56,"confidence":0.9152832,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.016520507633686066},{"word":"10","start":405.56,"end":406.0,"confidence":0.9152832,"punctuated_word":"10.","sentiment":"neutral","sentiment_score":0.02536008507013321},{"word":"but","start":406.0,"end":406.5,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.06308223307132721},{"word":"base","start":406.64,"end":406.96002,"confidence":0.6816406,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.07992450147867203},{"word":"good","start":407.12,"end":407.28,"confidence":0.99902344,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.2097583115100861},{"word":"thing","start":407.28,"end":407.52002,"confidence":1.0,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.24917638301849365},{"word":"that","start":407.52002,"end":407.76,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.17058661580085754},{"word":"you","start":407.76,"end":407.92,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.017855772748589516},{"word":"called","start":407.92,"end":408.24002,"confidence":0.99902344,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.027512583881616592},{"word":"in","start":408.24002,"end":408.48,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.04110296070575714},{"word":"as","start":408.48,"end":408.72,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.027125805616378784},{"word":"early","start":408.72,"end":409.04,"confidence":1.0,"punctuated_word":"early","sentiment":"neutral","sentiment_score":0.018953800201416016},{"word":"as","start":409.04,"end":409.28,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.0014517121016979218},{"word":"you","start":409.28,"end":409.36002,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02155814692378044},{"word":"can","start":409.36002,"end":409.6,"confidence":0.71533203,"punctuated_word":"can,","sentiment":"neutral","sentiment_score":0.030051514506340027},{"word":"because","start":409.6,"end":409.92,"confidence":0.99609375,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.01689739152789116},{"word":"if","start":409.92,"end":410.08002,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.021604660898447037},{"word":"you","start":410.08002,"end":410.24002,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.00919339805841446},{"word":"called","start":410.24002,"end":410.48,"confidence":0.99121094,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.005022138357162476},{"word":"in","start":410.48,"end":410.72,"confidence":0.97094727,"punctuated_word":"in,","sentiment":"neutral","sentiment_score":0.013894101604819298},{"word":"like","start":410.72,"end":411.12,"confidence":0.99902344,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.021256612613797188},{"word":"july","start":411.12,"end":411.61,"confidence":0.99853516,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.006372625008225441},{"word":"1","start":411.61,"end":412.09998,"confidence":0.99853516,"punctuated_word":"1,","sentiment":"neutral","sentiment_score":0.0071796756237745285},{"word":"you","start":412.32498,"end":412.485,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0045777857303619385},{"word":"have","start":412.485,"end":412.645,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.007166944444179535},{"word":"to","start":412.645,"end":412.725,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.010968215763568878},{"word":"pay","start":412.725,"end":413.125,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.017716649919748306},{"word":"the","start":413.125,"end":413.285,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03908088803291321},{"word":"full","start":413.285,"end":413.525,"confidence":0.99902344,"punctuated_word":"full","sentiment":"neutral","sentiment_score":-0.03221224620938301},{"word":"july","start":413.525,"end":414.025,"confidence":0.99902344,"punctuated_word":"July.","sentiment":"neutral","sentiment_score":-0.05378630012273789},{"word":"yeah","start":414.885,"end":415.385,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.047139570116996765},{"word":"alright","start":415.845,"end":416.345,"confidence":0.8161621,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.06846712529659271},{"word":"and","start":416.645,"end":416.965,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.032718054950237274},{"word":"we","start":416.965,"end":417.125,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.022772837430238724},{"word":"will","start":417.125,"end":417.365,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.015197601169347765},{"word":"wait","start":417.365,"end":417.60498,"confidence":1.0,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.03867238387465477},{"word":"for","start":417.60498,"end":417.76498,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02600254118442535},{"word":"your","start":417.76498,"end":418.005,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.01726047694683075},{"word":"comeback","start":418.005,"end":418.505,"confidence":0.87158203,"punctuated_word":"comeback,","sentiment":"neutral","sentiment_score":0.04020243510603905},{"word":"farrah","start":418.565,"end":419.065,"confidence":0.8457031,"punctuated_word":"Farrah.","sentiment":"neutral","sentiment_score":0.02855866029858589},{"word":"please","start":419.285,"end":419.685,"confidence":0.84228516,"punctuated_word":"Please,","sentiment":"positive","sentiment_score":0.4712100028991699},{"word":"you","start":419.685,"end":419.925,"confidence":0.9970703,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6026017069816589},{"word":"do","start":419.925,"end":420.245,"confidence":1.0,"punctuated_word":"do","sentiment":"positive","sentiment_score":0.642416775226593},{"word":"have","start":420.245,"end":420.645,"confidence":0.9951172,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.6556864976882935},{"word":"a","start":420.645,"end":420.885,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6323627233505249},{"word":"great","start":420.885,"end":421.385,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.7035656571388245},{"word":"trip","start":422.005,"end":422.485,"confidence":0.9675293,"punctuated_word":"trip.","sentiment":"positive","sentiment_score":0.6627668738365173},{"word":"enjoy","start":422.485,"end":422.985,"confidence":1.0,"punctuated_word":"Enjoy","sentiment":"positive","sentiment_score":0.4022452235221863},{"word":"uk","start":423.04498,"end":423.54498,"confidence":0.7661133,"punctuated_word":"UK,","sentiment":"positive","sentiment_score":0.4774273931980133},{"word":"and","start":424.245,"end":424.485,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.41335102915763855},{"word":"then","start":424.485,"end":424.725,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.3152017295360565},{"word":"we","start":424.725,"end":424.885,"confidence":0.9970703,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.3357881009578705},{"word":"will","start":424.885,"end":425.125,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.30327916145324707},{"word":"wait","start":425.125,"end":425.365,"confidence":1.0,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.31432676315307617},{"word":"for","start":425.365,"end":425.60498,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.23286019265651703},{"word":"your","start":425.60498,"end":425.845,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.25211161375045776},{"word":"callback","start":425.845,"end":426.345,"confidence":0.97802734,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.19210657477378845},{"word":"by","start":426.80002,"end":426.96002,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.1690259873867035},{"word":"january","start":426.96002,"end":427.46002,"confidence":0.99658203,"punctuated_word":"January.","sentiment":"neutral","sentiment_score":0.23279759287834167},{"word":"okay","start":427.6,"end":427.92,"confidence":0.9592285,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.1369558423757553},{"word":"please","start":427.92,"end":428.32,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.0741996020078659},{"word":"be","start":428.32,"end":428.48,"confidence":0.97802734,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.08425956964492798},{"word":"back","start":428.48,"end":428.72,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.10079288482666016},{"word":"to","start":428.72,"end":428.88,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09506168961524963},{"word":"us","start":428.88,"end":429.38,"confidence":0.9926758,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":0.1205894574522972},{"word":"actually","start":429.68002,"end":430.18002,"confidence":0.99560547,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.15473556518554688},{"word":"you're","start":430.48,"end":430.72,"confidence":0.9970703,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.1611093282699585},{"word":"one","start":430.72,"end":430.96002,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.168289914727211},{"word":"of","start":430.96002,"end":431.2,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.2144068479537964},{"word":"our","start":431.2,"end":431.44,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.19940918684005737},{"word":"valued","start":431.44,"end":431.94,"confidence":0.99902344,"punctuated_word":"valued","sentiment":"neutral","sentiment_score":0.24468004703521729},{"word":"customer","start":432.0,"end":432.48,"confidence":0.9838867,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.307704895734787},{"word":"in","start":432.48,"end":432.72,"confidence":0.9760742,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2579859495162964},{"word":"in","start":432.72,"end":433.2,"confidence":0.97802734,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.23746357858181},{"word":"airtel","start":433.2,"end":433.68002,"confidence":0.99348956,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.1562427282333374},{"word":"au","start":433.68002,"end":434.18002,"confidence":0.82788086,"punctuated_word":"AU.","sentiment":"neutral","sentiment_score":0.16165107488632202},{"word":"yeah","start":442.57498,"end":443.07498,"confidence":0.7163086,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07921954244375229},{"word":"that","start":443.375,"end":443.615,"confidence":0.55566406,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.1126864179968834},{"word":"that's","start":443.775,"end":444.095,"confidence":0.99853516,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.1307239979505539},{"word":"right","start":444.095,"end":444.495,"confidence":0.85131836,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.1378718465566635},{"word":"but","start":444.495,"end":444.995,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.0909648984670639},{"word":"just","start":445.375,"end":445.875,"confidence":0.62158203,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.09088030457496644},{"word":"give","start":445.935,"end":446.175,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.09328772127628326},{"word":"us","start":446.175,"end":446.415,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.10410530865192412},{"word":"the","start":446.415,"end":446.57498,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10719335079193117},{"word":"address","start":446.57498,"end":447.055,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.06905686855316162},{"word":"once","start":447.055,"end":447.375,"confidence":0.97802734,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.08850017935037613},{"word":"you","start":447.375,"end":447.455,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07175777852535248},{"word":"come","start":447.455,"end":447.695,"confidence":1.0,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.08841883391141891},{"word":"back","start":447.695,"end":447.935,"confidence":0.8635254,"punctuated_word":"back,","sentiment":"neutral","sentiment_score":0.09378746151924132},{"word":"and","start":447.935,"end":448.095,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10559049248695374},{"word":"we'll","start":448.095,"end":448.335,"confidence":0.9975586,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.13867425918579102},{"word":"be","start":448.335,"end":448.495,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.14421649277210236},{"word":"more","start":448.495,"end":448.655,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.19463936984539032},{"word":"than","start":448.655,"end":448.895,"confidence":1.0,"punctuated_word":"than","sentiment":"neutral","sentiment_score":0.2571362555027008},{"word":"happy","start":448.895,"end":449.215,"confidence":1.0,"punctuated_word":"happy","sentiment":"neutral","sentiment_score":0.27284687757492065},{"word":"to","start":449.215,"end":449.455,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2304966300725937},{"word":"check","start":449.455,"end":449.955,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.20161817967891693},{"word":"if","start":450.175,"end":450.415,"confidence":0.99316406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1308404803276062},{"word":"your","start":450.415,"end":450.735,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08279608190059662},{"word":"service","start":450.735,"end":451.235,"confidence":0.75634766,"punctuated_word":"service,","sentiment":"neutral","sentiment_score":0.14139242470264435},{"word":"if","start":452.46,"end":452.78,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1004737839102745},{"word":"the","start":452.78,"end":453.18,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06645549088716507},{"word":"address","start":453.18,"end":453.66,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.053542375564575195},{"word":"is","start":453.66,"end":453.9,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0669826865196228},{"word":"available","start":453.9,"end":454.4,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.053638756275177},{"word":"to","start":455.18,"end":455.68,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0779891088604927},{"word":"service","start":456.13998,"end":456.46,"confidence":0.9980469,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.06635500490665436},{"word":"you","start":456.46,"end":456.69998,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.08664076030254364},{"word":"okay","start":456.69998,"end":457.19998,"confidence":0.9980469,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.07701772451400757},{"word":"that","start":457.34,"end":457.58,"confidence":0.7109375,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.08033540844917297},{"word":"way","start":457.58,"end":457.81998,"confidence":1.0,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.09768413007259368},{"word":"we","start":457.81998,"end":457.97998,"confidence":0.55078125,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0962354838848114},{"word":"can","start":457.97998,"end":458.22,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.10312329977750778},{"word":"help","start":458.22,"end":458.46,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.042636238038539886},{"word":"you","start":458.46,"end":458.78,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01781429722905159},{"word":"to","start":458.78,"end":459.02,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01727455109357834},{"word":"get","start":459.02,"end":459.25998,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.03162213787436485},{"word":"connected","start":459.25998,"end":459.75998,"confidence":0.9995117,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":0.08813899755477905},{"word":"alright","start":461.02,"end":461.52,"confidence":0.9589844,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.10688789933919908},{"word":"any","start":461.74,"end":462.06,"confidence":0.6870117,"punctuated_word":"Any","sentiment":"neutral","sentiment_score":0.06701277941465378},{"word":"anything","start":462.3,"end":462.69998,"confidence":0.99902344,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.07962533831596375},{"word":"else","start":462.69998,"end":463.02,"confidence":1.0,"punctuated_word":"else","sentiment":"neutral","sentiment_score":0.06448746472597122},{"word":"that","start":463.02,"end":463.18,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05658543109893799},{"word":"i","start":463.18,"end":463.25998,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04148031398653984},{"word":"may","start":463.25998,"end":463.5,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.07120485603809357},{"word":"help","start":463.5,"end":463.74,"confidence":0.99902344,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.08326411992311478},{"word":"you","start":463.74,"end":463.81998,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08712129294872284},{"word":"today","start":463.81998,"end":464.22,"confidence":0.99902344,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.07503810524940491},{"word":"farrah","start":464.22,"end":464.72,"confidence":0.83740234,"punctuated_word":"Farrah?","sentiment":"neutral","sentiment_score":0.019997132942080494},{"word":"no","start":473.675,"end":473.995,"confidence":0.9941406,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.009564979001879692},{"word":"not","start":473.995,"end":474.495,"confidence":0.41870117,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.011090457439422607},{"word":"nothing","start":475.035,"end":475.435,"confidence":0.9838867,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":0.04404687508940697},{"word":"to","start":475.435,"end":475.595,"confidence":0.9633789,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.039352528750896454},{"word":"worry","start":475.595,"end":475.915,"confidence":0.8688965,"punctuated_word":"worry.","sentiment":"neutral","sentiment_score":0.04508424550294876},{"word":"we","start":475.915,"end":476.075,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.06021282449364662},{"word":"are","start":476.075,"end":476.235,"confidence":0.81152344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.0626666247844696},{"word":"not","start":476.235,"end":476.735,"confidence":0.97509766,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.04717491939663887},{"word":"sending","start":476.875,"end":477.275,"confidence":0.83935547,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":0.0401911623775959},{"word":"those","start":477.275,"end":477.515,"confidence":1.0,"punctuated_word":"those","sentiment":"neutral","sentiment_score":0.0547640286386013},{"word":"kind","start":477.515,"end":477.755,"confidence":0.97265625,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":0.06593073904514313},{"word":"of","start":477.755,"end":477.995,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.049586307257413864},{"word":"letters","start":477.995,"end":478.495,"confidence":0.97265625,"punctuated_word":"letters,","sentiment":"neutral","sentiment_score":0.030500750988721848},{"word":"but","start":478.555,"end":478.875,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.05431684851646423},{"word":"it","start":478.875,"end":479.195,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.09343072772026062},{"word":"be","start":479.195,"end":479.675,"confidence":0.6118164,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.09208974242210388},{"word":"notated","start":479.675,"end":480.175,"confidence":0.9650879,"punctuated_word":"notated","sentiment":"neutral","sentiment_score":0.07385973632335663},{"word":"in","start":480.235,"end":480.395,"confidence":0.54248047,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1049140840768814},{"word":"your","start":480.395,"end":480.715,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10916049778461456},{"word":"account","start":480.715,"end":481.215,"confidence":0.9812012,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.06081763654947281},{"word":"and","start":481.69998,"end":481.86,"confidence":0.7770996,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.07665768265724182},{"word":"also","start":481.86,"end":482.36,"confidence":0.9995117,"punctuated_word":"also,","sentiment":"neutral","sentiment_score":0.08653301000595093},{"word":"i","start":482.41998,"end":482.58,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1174655258655548},{"word":"will","start":482.58,"end":482.82,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.09942314028739928},{"word":"monitor","start":482.82,"end":483.22,"confidence":0.99902344,"punctuated_word":"monitor","sentiment":"neutral","sentiment_score":0.10078784823417664},{"word":"your","start":483.22,"end":483.46,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10221828520298004},{"word":"account","start":483.46,"end":483.86,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.08061568439006805},{"word":"on","start":483.86,"end":484.02,"confidence":0.95410156,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0907800793647766},{"word":"july","start":484.02,"end":484.53998,"confidence":1.0,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.07383990287780762},{"word":"1","start":484.53998,"end":485.06,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.08437428623437881},{"word":"to","start":485.06,"end":485.22,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11341080814599992},{"word":"make","start":485.22,"end":485.46,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.10708700120449066},{"word":"sure","start":485.46,"end":485.78,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.08420968055725098},{"word":"that","start":485.78,"end":486.02,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.12385327368974686},{"word":"it's","start":486.02,"end":486.34,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.11554905027151108},{"word":"pro","start":486.34,"end":486.58,"confidence":0.8051758,"punctuated_word":"pro","sentiment":"neutral","sentiment_score":0.12520697712898254},{"word":"rata","start":486.58,"end":487.06,"confidence":0.9767253,"punctuated_word":"rata.","sentiment":"neutral","sentiment_score":0.10664483159780502},{"word":"and","start":487.06,"end":487.22,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07530307024717331},{"word":"then","start":487.22,"end":487.72,"confidence":0.9970703,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.09402182698249816},{"word":"on","start":487.86,"end":488.1,"confidence":0.8173828,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.07087631523609161},{"word":"the","start":488.1,"end":488.26,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07946604490280151},{"word":"day","start":488.26,"end":488.5,"confidence":0.9790039,"punctuated_word":"day","sentiment":"neutral","sentiment_score":0.05758912116289139},{"word":"that","start":488.5,"end":488.74,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.057523272931575775},{"word":"your","start":488.74,"end":488.97998,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06454622745513916},{"word":"service","start":488.97998,"end":489.38,"confidence":0.99316406,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.034787435084581375},{"word":"has","start":489.38,"end":489.54,"confidence":0.9951172,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.054722703993320465},{"word":"been","start":489.54,"end":489.86,"confidence":0.99902344,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.0793638676404953},{"word":"canceled","start":489.86,"end":490.36,"confidence":0.94970703,"punctuated_word":"canceled,","sentiment":"neutral","sentiment_score":0.06819912791252136},{"word":"that's","start":490.97998,"end":491.3,"confidence":0.9995117,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.06371040642261505},{"word":"the","start":491.3,"end":491.46,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06360911577939987},{"word":"time","start":491.46,"end":491.69998,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.057993195950984955},{"word":"that","start":491.69998,"end":491.94,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03365252912044525},{"word":"you","start":491.94,"end":492.1,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12573345005512238},{"word":"will","start":492.1,"end":492.34,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.16395574808120728},{"word":"receive","start":492.34,"end":492.66,"confidence":1.0,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.15958121418952942},{"word":"a","start":492.66,"end":493.16,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.15979433059692383},{"word":"email","start":493.46,"end":493.96,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.20541687309741977},{"word":"confirmation","start":494.02,"end":494.52,"confidence":1.0,"punctuated_word":"confirmation","sentiment":"neutral","sentiment_score":0.1761450171470642},{"word":"that","start":494.74,"end":494.97998,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.17956148087978363},{"word":"your","start":494.97998,"end":495.255,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1656419187784195},{"word":"services","start":495.415,"end":495.73502,"confidence":0.8613281,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.11391057074069975},{"word":"has","start":495.73502,"end":496.055,"confidence":0.9970703,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.19449032843112943},{"word":"been","start":496.055,"end":496.375,"confidence":0.9980469,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.2427586317062378},{"word":"canceled","start":496.375,"end":496.875,"confidence":0.9140625,"punctuated_word":"canceled.","sentiment":"neutral","sentiment_score":0.1797594279050827},{"word":"and","start":496.935,"end":497.095,"confidence":0.9111328,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.1761767417192459},{"word":"nothing","start":497.095,"end":497.415,"confidence":0.9560547,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":0.16703741252422333},{"word":"to","start":497.415,"end":497.575,"confidence":0.98291016,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13415072858333588},{"word":"worry","start":497.575,"end":498.075,"confidence":0.89575195,"punctuated_word":"worry.","sentiment":"neutral","sentiment_score":0.17642472684383392},{"word":"it's","start":498.215,"end":498.535,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.25098562240600586},{"word":"already","start":498.535,"end":498.935,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.32573965191841125},{"word":"been","start":498.935,"end":499.255,"confidence":0.99609375,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.2738474905490875},{"word":"notated","start":499.255,"end":499.755,"confidence":0.92610675,"punctuated_word":"notated,","sentiment":"neutral","sentiment_score":0.21893803775310516},{"word":"and","start":499.815,"end":500.055,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2146826982498169},{"word":"this","start":500.055,"end":500.295,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.2295016497373581},{"word":"will","start":500.295,"end":500.535,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.23458659648895264},{"word":"be","start":500.535,"end":500.695,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.24148693680763245},{"word":"taken","start":500.695,"end":501.015,"confidence":0.99609375,"punctuated_word":"taken","sentiment":"neutral","sentiment_score":0.25787046551704407},{"word":"care","start":501.015,"end":501.255,"confidence":0.9941406,"punctuated_word":"care","sentiment":"neutral","sentiment_score":0.22337305545806885},{"word":"of","start":501.255,"end":501.575,"confidence":0.9658203,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.22329042851924896},{"word":"accordingly","start":501.575,"end":502.075,"confidence":0.99853516,"punctuated_word":"accordingly.","sentiment":"neutral","sentiment_score":0.18487751483917236},{"word":"okay","start":502.215,"end":502.715,"confidence":0.99902344,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.16525483131408691},{"word":"mhmm","start":504.695,"end":505.195,"confidence":0.9848633,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.1937273740768433},{"word":"you're","start":505.73502,"end":505.975,"confidence":0.9995117,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.29663026332855225},{"word":"welcome","start":505.975,"end":506.45502,"confidence":0.9604492,"punctuated_word":"welcome,","sentiment":"positive","sentiment_score":0.4838091731071472},{"word":"sarah","start":506.45502,"end":506.695,"confidence":0.71032715,"punctuated_word":"Sarah.","sentiment":"positive","sentiment_score":0.4182006120681762},{"word":"it's","start":506.695,"end":506.855,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.6035677790641785},{"word":"my","start":506.855,"end":507.095,"confidence":0.99902344,"punctuated_word":"my","sentiment":"positive","sentiment_score":0.6431475877761841},{"word":"pleasure","start":507.095,"end":507.415,"confidence":1.0,"punctuated_word":"pleasure","sentiment":"positive","sentiment_score":0.6888761520385742},{"word":"to","start":507.415,"end":507.575,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6770378947257996},{"word":"talk","start":507.575,"end":507.73502,"confidence":1.0,"punctuated_word":"talk","sentiment":"positive","sentiment_score":0.7201452851295471},{"word":"to","start":507.73502,"end":507.815,"confidence":0.9951172,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6699158549308777},{"word":"you","start":507.815,"end":507.975,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5625519752502441},{"word":"today","start":507.975,"end":508.45502,"confidence":1.0,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.12805227935314178},{"word":"please","start":508.45502,"end":508.695,"confidence":1.0,"punctuated_word":"Please","sentiment":"positive","sentiment_score":0.7703455090522766},{"word":"have","start":508.695,"end":508.855,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.765186071395874},{"word":"a","start":508.855,"end":509.015,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.8031517267227173},{"word":"wonderful","start":509.015,"end":509.495,"confidence":1.0,"punctuated_word":"wonderful","sentiment":"positive","sentiment_score":0.9075918197631836},{"word":"day","start":509.495,"end":509.655,"confidence":1.0,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.8211068511009216},{"word":"ahead","start":509.655,"end":509.975,"confidence":0.8952637,"punctuated_word":"ahead,","sentiment":"positive","sentiment_score":0.8518003225326538},{"word":"and","start":509.975,"end":510.215,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.8492112755775452},{"word":"be","start":510.215,"end":510.45502,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.8523858785629272},{"word":"safe","start":510.45502,"end":510.84,"confidence":1.0,"punctuated_word":"safe.","sentiment":"positive","sentiment_score":0.8005618453025818},{"word":"thank","start":512.76,"end":513.0,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7188321948051453},{"word":"you","start":513.0,"end":513.48,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6883232593536377},{"word":"bye","start":513.48,"end":513.98,"confidence":0.9970703,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.08725433796644211}],"paragraphs":{"transcript":"\nHi. Thank you so much for calling your account. This is Melissa. Am I speaking to Farah? I'm good.\n\nThank you so much for giving us a callback. I tried to call you back earlier because the line just got up. And how may I help you today? Okay. When did you receive a call from us?\n\nJust a minute ago? Mhmm. Yeah. Yes. They advised me to call you back because we received, like, a a missed call from you, and I'm not really sure if your concern is about tech.\n\nBut if you receive, like, a call from us from accounts, I'm sure it's about your invoice for this month. Oh, okay. That's right. Oh, okay. I got it.\n\nThank you so much for letting us know, Farrah. And, of course, we would like to thank you for sending your payment last night. Please be advised once it's reflected, we will go ahead and send you the official payment receipt. For proper documentation, have you sent your payment via BPAY? Okay.\n\nThat's perfect. So that's all good. And then in regards with your service cancellation, what is the reason you would like to cancel the service by July? Are you moving out, changing your location? Oh.\n\nOh, yeah. So, basically, in reference with the service, what we can do is check your address so we can just check if we can transfer your services to your new location in that way. If you need the Internet service there, you don't need to pay a new connection fee. Do you already have your new address? Okay.\n\nSure. Sure. So you will be in UK for six months because I have to take note of this. And do you already have the date when are you coming back? Okay.\n\nAnd then by that time, that will be the time that you will be having the new address, or would you like me to take note the new address? Oh, okay. I got it. So here's what we are going to do. We can go ahead and have your service canceled to your current address.\n\nJust provide us your preferred date in July. K? And then we will have the reason why you would like to cancel this, and then we will wait for your advice once you came home in Australia. And then provide us the address by January, and then we will go ahead and check if your new address is serviceable by that time. So what is your preferred date in January July to have your service canceled?\n\nJuly 10. Okay. Is there any specific time? Usually, we are processing a cancel cancellation service during morning. Oh, okay.\n\nI got it. And when are you leaving? For UK. Monday. Okay.\n\nI hope you will have a safe trip and safe travel. Okay? So July 10. One moment here. Friday.\n\nSo since you all you no longer in this address, technically, you are requesting to just cancel it by next month, July 10. Is there someone still using the services? Oh, okay. Oh, I'm sorry. I thought you already left.\n\nJuly '10. One moment here. I'm just putting here on your account. The amount that you pay, yes, last night is for your June services. As indicated from our invoice, it's covering June 1 until the end of this month.\n\nAnd your invoice, it's being sent every first covering the full month. So technically, you still receive an invoice on July 1, and then you have to make sure that the invoice by July will be settled before the tenth. In that way, we can process your cancellation accordingly without delay because the account should be zero balance before we can process a service cancellation as per our customer request. Oh, since you've provided a a notice, because in canceling, it's required a thirty days notice. Okay?\n\nSo we can consider this as a thirty days notice. So it it it will be pro rata from July 1 to July 10. But base good thing that you called in as early as you can, because if you called in, like, July 1, you have to pay the full July. Yeah. Alright?\n\nAnd we will wait for your comeback, Farrah. Please, you do have a great trip. Enjoy UK, and then we will wait for your callback by January. Okay? Please be back to us.\n\nActually, you're one of our valued customer in in Airtel AU. Yeah. That that's right. But just give us the address once you come back, and we'll be more than happy to check if your service, if the address is available to service you. Okay?\n\nThat way we can help you to get connected. Alright. Any anything else that I may help you today, Farrah? No. Not nothing to worry.\n\nWe are not sending those kind of letters, but it be notated in your account. And, also, I will monitor your account on July 1 to make sure that it's pro rata. And then on the day that your service has been canceled, that's the time that you will receive a email confirmation that your services has been canceled. And nothing to worry. It's already been notated, and this will be taken care of accordingly.\n\nOkay? Mhmm. You're welcome, Sarah. It's my pleasure to talk to you today. Please have a wonderful day ahead, and be safe.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.64,"sentiment":"neutral","sentiment_score":0.23120342195034027},{"text":"Thank you so much for calling your account.","start":0.64,"end":2.98,"sentiment":"positive","sentiment_score":0.5567467212677002},{"text":"This is Melissa.","start":3.1999998,"end":4.18,"sentiment":"positive","sentiment_score":0.3779313762982686},{"text":"Am I speaking to Farah?","start":4.24,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.2106469213962555},{"text":"I'm good.","start":8.639999,"end":9.28,"sentiment":"positive","sentiment_score":0.5170322060585022}],"sentiment":"positive","sentiment_score":0.4161194915834226,"num_words":19,"start":0.39999998,"end":9.28},{"sentences":[{"text":"Thank you so much for giving us a callback.","start":9.28,"end":11.36,"sentiment":"positive","sentiment_score":0.5846573577986823},{"text":"I tried to call you back earlier because the line just got up.","start":11.36,"end":14.294999,"sentiment":"neutral","sentiment_score":0.08143075211690022},{"text":"And how may I help you today?","start":14.294999,"end":15.995,"sentiment":"neutral","sentiment_score":0.22191084495612554},{"text":"Okay.","start":30.130001,"end":30.630001,"sentiment":"neutral","sentiment_score":-0.04431011900305748},{"text":"When did you receive a call from us?","start":30.85,"end":32.77,"sentiment":"neutral","sentiment_score":-0.04658175026997924}],"sentiment":"neutral","sentiment_score":0.19623494187467977,"num_words":38,"start":9.28,"end":32.77},{"sentences":[{"text":"Just a minute ago?","start":32.77,"end":33.91,"sentiment":"neutral","sentiment_score":-0.045725349336862564},{"text":"Mhmm.","start":41.17,"end":41.67,"sentiment":"neutral","sentiment_score":-0.14711028337478638},{"text":"Yeah.","start":42.835003,"end":43.155003,"sentiment":"neutral","sentiment_score":-0.0036917589604854584},{"text":"Yes.","start":43.155003,"end":43.655003,"sentiment":"neutral","sentiment_score":0.008933822624385357},{"text":"They advised me to call you back because we received, like, a a missed call from you, and I'm not really sure if your concern is about tech.","start":44.035,"end":55.875,"sentiment":"neutral","sentiment_score":-0.1115661852860025}],"sentiment":"neutral","sentiment_score":-0.09853208014475448,"num_words":35,"start":32.77,"end":55.875},{"sentences":[{"text":"But if you receive, like, a call from us from accounts, I'm sure it's about your invoice for this month.","start":55.875,"end":63.120003,"sentiment":"neutral","sentiment_score":-0.08136094156652689},{"text":"Oh, okay.","start":69.42,"end":70.48,"sentiment":"neutral","sentiment_score":-0.0012624384835362434},{"text":"That's right.","start":80.055,"end":80.875,"sentiment":"neutral","sentiment_score":0.009928359650075436},{"text":"Oh, okay.","start":95.270004,"end":96.15,"sentiment":"neutral","sentiment_score":0.03734219819307327},{"text":"I got it.","start":96.15,"end":96.79,"sentiment":"neutral","sentiment_score":0.07477503021558125}],"sentiment":"neutral","sentiment_score":-0.045202672481536865,"num_words":29,"start":55.875,"end":96.79},{"sentences":[{"text":"Thank you so much for letting us know, Farrah.","start":96.79,"end":99.45,"sentiment":"neutral","sentiment_score":0.32874003383848405},{"text":"And, of course, we would like to thank you for sending your payment last night.","start":99.815,"end":103.995,"sentiment":"neutral","sentiment_score":0.29357961813608807},{"text":"Please be advised once it's reflected, we will go ahead and send you the official payment receipt.","start":104.135,"end":110.315,"sentiment":"neutral","sentiment_score":0.12718215497101054},{"text":"For proper documentation, have you sent your payment via BPAY?","start":110.455,"end":114.68,"sentiment":"neutral","sentiment_score":0.04691234305500984},{"text":"Okay.","start":118.34,"end":118.82,"sentiment":"neutral","sentiment_score":0.17571045458316803}],"sentiment":"neutral","sentiment_score":0.1955631749274639,"num_words":52,"start":96.79,"end":118.82},{"sentences":[{"text":"That's perfect.","start":118.82,"end":119.64,"sentiment":"neutral","sentiment_score":0.2734347805380821},{"text":"So that's all good.","start":120.1,"end":121.64,"sentiment":"positive","sentiment_score":0.7483408004045486},{"text":"And then in regards with your service cancellation, what is the reason you would like to cancel the service by July?","start":121.78,"end":129.955,"sentiment":"neutral","sentiment_score":-0.10970003760996319},{"text":"Are you moving out, changing your location?","start":130.41501,"end":133.55501,"sentiment":"neutral","sentiment_score":-0.026970889552363327},{"text":"Oh.","start":137.295,"end":137.795,"sentiment":"neutral","sentiment_score":-0.036074042320251465}],"sentiment":"neutral","sentiment_score":0.028904620105666773,"num_words":35,"start":118.82,"end":137.795},{"sentences":[{"text":"Oh, yeah.","start":140.735,"end":141.55501,"sentiment":"neutral","sentiment_score":-0.031214946880936623},{"text":"So, basically, in reference with the service, what we can do is check your address so we can just check if we can transfer your services to your new location in that way.","start":141.87001,"end":153.97,"sentiment":"neutral","sentiment_score":0.052790492942387406},{"text":"If you need the Internet service there, you don't need to pay a new connection fee.","start":154.395,"end":158.895,"sentiment":"neutral","sentiment_score":0.0255299104610458},{"text":"Do you already have your new address?","start":159.915,"end":161.935,"sentiment":"neutral","sentiment_score":0.0046331748100263736},{"text":"Okay.","start":172.46,"end":172.96,"sentiment":"neutral","sentiment_score":0.017086677253246307}],"sentiment":"neutral","sentiment_score":0.036231421044696184,"num_words":59,"start":140.735,"end":172.96},{"sentences":[{"text":"Sure.","start":173.1,"end":173.5,"sentiment":"neutral","sentiment_score":0.04586189240217209},{"text":"Sure.","start":173.5,"end":173.74,"sentiment":"neutral","sentiment_score":0.05722254142165184},{"text":"So you will be in UK for six months because I have to take note of this.","start":173.74,"end":179.805,"sentiment":"neutral","sentiment_score":0.050949615809847325},{"text":"And do you already have the date when are you coming back?","start":179.965,"end":183.50499,"sentiment":"neutral","sentiment_score":0.024351895631601412},{"text":"Okay.","start":190.605,"end":190.92499,"sentiment":"neutral","sentiment_score":0.03466074913740158}],"sentiment":"neutral","sentiment_score":0.04050348122837022,"num_words":32,"start":173.1,"end":190.92499},{"sentences":[{"text":"And then by that time, that will be the time that you will be having the new address, or would you like me to take note the new address?","start":190.92499,"end":199.37,"sentiment":"neutral","sentiment_score":0.03240896761417389},{"text":"Oh, okay.","start":204.23,"end":205.21,"sentiment":"neutral","sentiment_score":0.025127208791673183},{"text":"I got it.","start":205.35,"end":206.25,"sentiment":"neutral","sentiment_score":0.05738432581226031},{"text":"So here's what we are going to do.","start":206.31,"end":208.39,"sentiment":"neutral","sentiment_score":0.10850616917014122},{"text":"We can go ahead and have your service canceled to your current address.","start":208.39,"end":215.245,"sentiment":"neutral","sentiment_score":0.13110138160678056}],"sentiment":"neutral","sentiment_score":0.06790245036509904,"num_words":55,"start":190.92499,"end":215.245},{"sentences":[{"text":"Just provide us your preferred date in July.","start":215.30501,"end":219.80501,"sentiment":"neutral","sentiment_score":0.07895950367674232},{"text":"K?","start":220.345,"end":220.585,"sentiment":"neutral","sentiment_score":0.050002895295619965},{"text":"And then we will have the reason why you would like to cancel this, and then we will wait for your advice once you came home in Australia.","start":220.585,"end":231.58,"sentiment":"neutral","sentiment_score":0.005123761748628957},{"text":"And then provide us the address by January, and then we will go ahead and check if your new address is serviceable by that time.","start":231.72,"end":241.77501,"sentiment":"neutral","sentiment_score":0.06799496322870255},{"text":"So what is your preferred date in January July to have your service canceled?","start":242.475,"end":247.295,"sentiment":"neutral","sentiment_score":0.0011567543925983567}],"sentiment":"neutral","sentiment_score":0.03343701178796197,"num_words":76,"start":215.30501,"end":247.295},{"sentences":[{"text":"July 10.","start":248.315,"end":249.45502,"sentiment":"neutral","sentiment_score":-0.00005938764661550522},{"text":"Okay.","start":249.595,"end":250.095,"sentiment":"neutral","sentiment_score":0.005089671816676855},{"text":"Is there any specific time?","start":251.355,"end":254.32,"sentiment":"neutral","sentiment_score":0.0009514344856142998},{"text":"Usually, we are processing a cancel cancellation service during morning.","start":254.32,"end":259.46,"sentiment":"neutral","sentiment_score":-0.05623975768685341},{"text":"Oh, okay.","start":266.96,"end":267.94,"sentiment":"neutral","sentiment_score":0.11455775797367096}],"sentiment":"neutral","sentiment_score":-0.016177699598483742,"num_words":20,"start":248.315,"end":267.94},{"sentences":[{"text":"I got it.","start":268.645,"end":269.445,"sentiment":"neutral","sentiment_score":0.12797643492619196},{"text":"And when are you leaving?","start":269.445,"end":270.905,"sentiment":"neutral","sentiment_score":0.02648867145180702},{"text":"For UK.","start":272.005,"end":272.985,"sentiment":"neutral","sentiment_score":0.019875353202223778},{"text":"Monday.","start":275.76498,"end":276.26498,"sentiment":"neutral","sentiment_score":0.09891445934772491},{"text":"Okay.","start":276.32498,"end":276.82498,"sentiment":"neutral","sentiment_score":0.2908633053302765}],"sentiment":"neutral","sentiment_score":0.07882509442667167,"num_words":12,"start":268.645,"end":276.82498},{"sentences":[{"text":"I hope you will have a safe trip and safe travel.","start":276.885,"end":281.95,"sentiment":"positive","sentiment_score":0.5334237841042605},{"text":"Okay?","start":282.09,"end":282.41,"sentiment":"neutral","sentiment_score":0.16816404461860657},{"text":"So July 10.","start":282.41,"end":283.95,"sentiment":"neutral","sentiment_score":0.03034938561419646},{"text":"One moment here.","start":284.25,"end":285.39,"sentiment":"neutral","sentiment_score":0.03336265993614992},{"text":"Friday.","start":288.33002,"end":288.83002,"sentiment":"neutral","sentiment_score":0.007595151662826538}],"sentiment":"neutral","sentiment_score":0.3281345767410178,"num_words":19,"start":276.885,"end":288.83002},{"sentences":[{"text":"So since you all you no longer in this address, technically, you are requesting to just cancel it by next month, July 10.","start":291.45,"end":303.255,"sentiment":"neutral","sentiment_score":-0.08062419117144916},{"text":"Is there someone still using the services?","start":303.255,"end":305.755,"sentiment":"neutral","sentiment_score":-0.015846769458481243},{"text":"Oh, okay.","start":313.04,"end":313.78,"sentiment":"neutral","sentiment_score":-0.01809701230376959},{"text":"Oh, I'm sorry.","start":313.91998,"end":314.56,"sentiment":"neutral","sentiment_score":-0.06668589760859807},{"text":"I thought you already left.","start":314.56,"end":316.25998,"sentiment":"neutral","sentiment_score":-0.12102510035037994}],"sentiment":"neutral","sentiment_score":-0.07016652505844831,"num_words":40,"start":291.45,"end":316.25998},{"sentences":[{"text":"July '10.","start":316.88,"end":319.46,"sentiment":"neutral","sentiment_score":-0.06149009894579648},{"text":"One moment here.","start":321.44,"end":322.9,"sentiment":"neutral","sentiment_score":-0.012546870857477188},{"text":"I'm just putting here on your account.","start":328.845,"end":331.265,"sentiment":"neutral","sentiment_score":0.003139114406492029},{"text":"The amount that you pay, yes, last night is for your June services.","start":337.37,"end":343.15,"sentiment":"neutral","sentiment_score":0.024492782182418384},{"text":"As indicated from our invoice, it's covering June 1 until the end of this month.","start":343.45,"end":350.03,"sentiment":"neutral","sentiment_score":0.03461692656079928}],"sentiment":"neutral","sentiment_score":0.017475326429121196,"num_words":40,"start":316.88,"end":350.03},{"sentences":[{"text":"And your invoice, it's being sent every first covering the full month.","start":350.25,"end":354.99503,"sentiment":"neutral","sentiment_score":0.05492974321047465},{"text":"So technically, you still receive an invoice on July 1, and then you have to make sure that the invoice by July will be settled before the tenth.","start":354.99503,"end":367.87,"sentiment":"neutral","sentiment_score":0.07071181333490781},{"text":"In that way, we can process your cancellation accordingly without delay because the account should be zero balance before we can process a service cancellation as per our customer request.","start":367.93,"end":380.59,"sentiment":"neutral","sentiment_score":0.04463391974568367},{"text":"Oh, since you've provided a a notice, because in canceling, it's required a thirty days notice.","start":388.275,"end":396.375,"sentiment":"neutral","sentiment_score":-0.14982115011662245},{"text":"Okay?","start":396.64,"end":396.88,"sentiment":"neutral","sentiment_score":-0.06371989101171494}],"sentiment":"neutral","sentiment_score":0.01743962059075805,"num_words":87,"start":350.25,"end":396.88},{"sentences":[{"text":"So we can consider this as a thirty days notice.","start":396.88,"end":400.66,"sentiment":"neutral","sentiment_score":-0.021214586216956377},{"text":"So it it it will be pro rata from July 1 to July 10.","start":401.12003,"end":406.0,"sentiment":"neutral","sentiment_score":0.008043585278626},{"text":"But base good thing that you called in as early as you can, because if you called in, like, July 1, you have to pay the full July.","start":406.0,"end":414.025,"sentiment":"neutral","sentiment_score":0.03471456009096333},{"text":"Yeah.","start":414.885,"end":415.385,"sentiment":"neutral","sentiment_score":0.047139570116996765},{"text":"Alright?","start":415.845,"end":416.345,"sentiment":"neutral","sentiment_score":0.06846712529659271}],"sentiment":"neutral","sentiment_score":0.018297753883180796,"num_words":54,"start":396.88,"end":416.345},{"sentences":[{"text":"And we will wait for your comeback, Farrah.","start":416.645,"end":419.065,"sentiment":"neutral","sentiment_score":0.027673123870044947},{"text":"Please, you do have a great trip.","start":419.285,"end":422.485,"sentiment":"positive","sentiment_score":0.6243728910173688},{"text":"Enjoy UK, and then we will wait for your callback by January.","start":422.485,"end":427.46002,"sentiment":"neutral","sentiment_score":0.3033767802019914},{"text":"Okay?","start":427.6,"end":427.92,"sentiment":"neutral","sentiment_score":0.1369558423757553},{"text":"Please be back to us.","start":427.92,"end":429.38,"sentiment":"neutral","sentiment_score":0.09498064070940018}],"sentiment":"neutral","sentiment_score":0.2680113829220786,"num_words":33,"start":416.645,"end":429.38},{"sentences":[{"text":"Actually, you're one of our valued customer in in Airtel AU.","start":429.68002,"end":434.18002,"sentiment":"neutral","sentiment_score":0.20578901063312183},{"text":"Yeah.","start":442.57498,"end":443.07498,"sentiment":"neutral","sentiment_score":0.07921954244375229},{"text":"That that's right.","start":443.375,"end":444.495,"sentiment":"neutral","sentiment_score":0.12709408750136694},{"text":"But just give us the address once you come back, and we'll be more than happy to check if your service, if the address is available to service you.","start":444.495,"end":456.69998,"sentiment":"neutral","sentiment_score":0.11621649023787729},{"text":"Okay?","start":456.69998,"end":457.19998,"sentiment":"neutral","sentiment_score":0.07701772451400757}],"sentiment":"neutral","sentiment_score":0.13714393029610317,"num_words":45,"start":429.68002,"end":457.19998},{"sentences":[{"text":"That way we can help you to get connected.","start":457.34,"end":459.75998,"sentiment":"neutral","sentiment_score":0.06387383821937773},{"text":"Alright.","start":461.02,"end":461.52,"sentiment":"neutral","sentiment_score":0.10688789933919908},{"text":"Any anything else that I may help you today, Farrah?","start":461.74,"end":464.72,"sentiment":"neutral","sentiment_score":0.06458168346434831},{"text":"No.","start":473.675,"end":473.995,"sentiment":"neutral","sentiment_score":0.009564979001879692},{"text":"Not nothing to worry.","start":473.995,"end":475.915,"sentiment":"neutral","sentiment_score":0.029348297975957394}],"sentiment":"neutral","sentiment_score":0.058181097954511644,"num_words":25,"start":457.34,"end":475.915},{"sentences":[{"text":"We are not sending those kind of letters, but it be notated in your account.","start":475.915,"end":481.215,"sentiment":"neutral","sentiment_score":0.06664110869169235},{"text":"And, also, I will monitor your account on July 1 to make sure that it's pro rata.","start":481.69998,"end":487.06,"sentiment":"neutral","sentiment_score":0.09933276868918363},{"text":"And then on the day that your service has been canceled, that's the time that you will receive a email confirmation that your services has been canceled.","start":487.06,"end":496.875,"sentiment":"neutral","sentiment_score":0.11193012046041312},{"text":"And nothing to worry.","start":496.935,"end":498.075,"sentiment":"neutral","sentiment_score":0.16344740241765976},{"text":"It's already been notated, and this will be taken care of accordingly.","start":498.215,"end":502.075,"sentiment":"neutral","sentiment_score":0.23993167902032533}],"sentiment":"neutral","sentiment_score":0.12324475611249606,"num_words":75,"start":475.915,"end":502.075},{"sentences":[{"text":"Okay?","start":502.215,"end":502.715,"sentiment":"neutral","sentiment_score":0.16525483131408691},{"text":"Mhmm.","start":504.695,"end":505.195,"sentiment":"neutral","sentiment_score":0.1937273740768433},{"text":"You're welcome, Sarah.","start":505.73502,"end":506.695,"sentiment":"positive","sentiment_score":0.39954668283462524},{"text":"It's my pleasure to talk to you today.","start":506.695,"end":508.45502,"sentiment":"positive","sentiment_score":0.5866618510335684},{"text":"Please have a wonderful day ahead, and be safe.","start":508.45502,"end":510.84,"sentiment":"positive","sentiment_score":0.8245934777789645}],"sentiment":"positive","sentiment_score":0.6214662891897288,"num_words":22,"start":502.215,"end":510.84},{"sentences":[{"text":"Thank you.","start":512.76,"end":513.48,"sentiment":"positive","sentiment_score":0.7035777270793915},{"text":"Bye.","start":513.48,"end":513.98,"sentiment":"neutral","sentiment_score":-0.08725433796644211}],"sentiment":"positive","sentiment_score":0.4399670387307803,"num_words":3,"start":512.76,"end":513.98}]}}]},{"alternatives":[{"transcript":"Yes, Melissa. How are you? Basically, you were calling me, so I'm returning your call. So I'm not sure. Yeah. Yeah. Yeah. But I was actually ringing to talk to someone in Airtel, and I got through. So I'm not sure if that was it. Yeah. Yeah. So I think that you sent me an email yesterday, and I have paid the invoice last night. And, yeah, I'm I'm also wondering if you can help me with something. So I've actually I when I rang, I actually got through to someone in tech support. And and so but he was gonna pass this request on to account. So but then I may as well speak to you since you're here. Basically, I need to stop this service in July. So what are the steps I need to take? I'm just wondering. Yeah. Yeah. I've done BP. Yes. Yeah. I'm moving I'm moving out. I'm moving out to a new my location. So, otherwise, I would move take you guys wherever I was going, so I can't do that. Okay. No. No. I'm going to be in The UK for six months. So can I put a hold on this account and then come back so you don't charge me another fee, or what do I do? Mhmm. Yeah. But it it won't be at the same address, though. So it'll be like, I'm coming back in January next year. Yeah. No. I don't have the new address now. I'll have it next year. Okay. Yep. Okay. Alright. And then it says ten. Yeah. It should be okay because I would have moved out of the place, like, two days before that, so I think it should be okay. The Monday. No. But I'm at the address right now. I'm still living there until the tenth, so I need to use the service until July. No. No. I haven't yet. So how how does it work? Like, the $69 I paid last night, that's for the last month or the next month? Okay. Yep. Yeah. Yeah. No. I understand that. So would you be then charging me for the whole month, or would you pro rata it for July? K. Yeah. It's too late. Yeah. Yeah. Okay. No. We I appreciate that, and I definitely will do my very best. It depends on I hope you have service where I'm going to end up. So then yeah. Yes. No. Definitely. Yep. Okay. No. It's all good. So would you be able to send me an email or something that you've actually already like, this is gonna be pro rata for July, and they won't charge me the whole month? Okay. Wonderful. Thank you for your help, Melissa. Thank you. Bye.","confidence":0.9980469,"words":[{"word":"yes","start":6.56,"end":7.04,"confidence":0.9667969,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.17339883744716644},{"word":"melissa","start":7.04,"end":7.52,"confidence":0.99902344,"punctuated_word":"Melissa.","sentiment":"neutral","sentiment_score":0.19544732570648193},{"word":"how","start":7.52,"end":7.68,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.22929100692272184},{"word":"are","start":7.68,"end":7.8399997,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.17408671975135803},{"word":"you","start":7.8399997,"end":8.34,"confidence":0.99902344,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.2659408152103424},{"word":"basically","start":17.535,"end":18.035,"confidence":0.94506836,"punctuated_word":"Basically,","sentiment":"neutral","sentiment_score":-0.1645580232143402},{"word":"you","start":18.175,"end":18.415,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.20237289369106293},{"word":"were","start":18.415,"end":18.655,"confidence":0.99609375,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.20139732956886292},{"word":"calling","start":18.655,"end":19.155,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.185739204287529},{"word":"me","start":19.295,"end":19.775,"confidence":0.74035645,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":-0.25436538457870483},{"word":"so","start":19.775,"end":20.015,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.20003925263881683},{"word":"i'm","start":20.015,"end":20.255001,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.21239273250102997},{"word":"returning","start":20.255001,"end":20.735,"confidence":1.0,"punctuated_word":"returning","sentiment":"neutral","sentiment_score":-0.2143426537513733},{"word":"your","start":20.735,"end":20.975,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2791080176830292},{"word":"call","start":20.975,"end":21.475,"confidence":0.9108887,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.20722869038581848},{"word":"so","start":26.335,"end":26.654999,"confidence":0.90771484,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.308894544839859},{"word":"i'm","start":26.654999,"end":26.814999,"confidence":0.99560547,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.3184635639190674},{"word":"not","start":26.814999,"end":27.055,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2443063259124756},{"word":"sure","start":27.055,"end":27.555,"confidence":0.9824219,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.20220233500003815},{"word":"yeah","start":34.34,"end":34.66,"confidence":0.7614746,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03289593383669853},{"word":"yeah","start":34.66,"end":34.9,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.029370108619332314},{"word":"yeah","start":34.9,"end":35.14,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04203958436846733},{"word":"but","start":35.14,"end":35.379997,"confidence":0.9941406,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.1080833375453949},{"word":"i","start":35.379997,"end":35.54,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15099887549877167},{"word":"was","start":35.54,"end":35.7,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1454385370016098},{"word":"actually","start":35.7,"end":36.18,"confidence":0.9941406,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.14293791353702545},{"word":"ringing","start":36.18,"end":36.68,"confidence":0.99609375,"punctuated_word":"ringing","sentiment":"neutral","sentiment_score":-0.12930354475975037},{"word":"to","start":36.739998,"end":36.98,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15926823019981384},{"word":"talk","start":36.98,"end":37.14,"confidence":0.9980469,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":-0.09522747993469238},{"word":"to","start":37.14,"end":37.3,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13907170295715332},{"word":"someone","start":37.3,"end":37.62,"confidence":1.0,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":-0.11028187721967696},{"word":"in","start":37.62,"end":37.78,"confidence":0.8828125,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.10040231049060822},{"word":"airtel","start":37.78,"end":38.18,"confidence":0.9112549,"punctuated_word":"Airtel,","sentiment":"neutral","sentiment_score":-0.10957732051610948},{"word":"and","start":38.18,"end":38.34,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12195080518722534},{"word":"i","start":38.34,"end":38.5,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17985360324382782},{"word":"got","start":38.5,"end":38.739998,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.14151887595653534},{"word":"through","start":38.739998,"end":39.059998,"confidence":0.9394531,"punctuated_word":"through.","sentiment":"neutral","sentiment_score":-0.12712164223194122},{"word":"so","start":39.059998,"end":39.3,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2019702047109604},{"word":"i'm","start":39.3,"end":39.46,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.23670360445976257},{"word":"not","start":39.46,"end":39.699997,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.21388915181159973},{"word":"sure","start":39.699997,"end":40.02,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.18290238082408905},{"word":"if","start":40.02,"end":40.52,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.20860937237739563},{"word":"that","start":41.385,"end":41.545,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.14281833171844482},{"word":"was","start":41.545,"end":42.045,"confidence":0.9921875,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.13901779055595398},{"word":"it","start":42.585,"end":42.824997,"confidence":0.9892578,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.1226322501897812},{"word":"yeah","start":42.824997,"end":43.324997,"confidence":0.92456055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.014633730053901672},{"word":"yeah","start":63.899998,"end":64.299995,"confidence":0.7973633,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.006862536072731018},{"word":"so","start":64.299995,"end":64.54,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.015482757240533829},{"word":"i","start":64.54,"end":64.619995,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02540208399295807},{"word":"think","start":64.619995,"end":64.86,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.02008013054728508},{"word":"that","start":64.86,"end":65.02,"confidence":0.6894531,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.017473507672548294},{"word":"you","start":65.02,"end":65.18,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0015004687011241913},{"word":"sent","start":65.18,"end":65.42,"confidence":0.98095703,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.0018081702291965485},{"word":"me","start":65.42,"end":65.5,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.02700560912489891},{"word":"an","start":65.5,"end":65.659996,"confidence":0.9970703,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.014751344919204712},{"word":"email","start":65.659996,"end":65.979996,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.004340663552284241},{"word":"yesterday","start":65.979996,"end":66.46,"confidence":0.9555664,"punctuated_word":"yesterday,","sentiment":"neutral","sentiment_score":-0.01019958034157753},{"word":"and","start":66.46,"end":66.619995,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.01645156741142273},{"word":"i","start":66.619995,"end":66.78,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04019434005022049},{"word":"have","start":66.78,"end":67.02,"confidence":0.99609375,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.024720139801502228},{"word":"paid","start":67.02,"end":67.34,"confidence":0.9941406,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.016672976315021515},{"word":"the","start":67.34,"end":67.5,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.036882661283016205},{"word":"invoice","start":67.5,"end":67.979996,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.03672489523887634},{"word":"last","start":67.979996,"end":68.22,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.03466229513287544},{"word":"night","start":68.22,"end":68.72,"confidence":0.9760742,"punctuated_word":"night.","sentiment":"neutral","sentiment_score":-0.028351837769150737},{"word":"and","start":69.854996,"end":70.354996,"confidence":0.71325684,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":-0.01133570447564125},{"word":"yeah","start":71.134995,"end":71.634995,"confidence":0.9848633,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.016416937112808228},{"word":"i'm","start":71.695,"end":72.09499,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.033749692142009735},{"word":"i'm","start":72.09499,"end":72.174995,"confidence":0.97631836,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04163537546992302},{"word":"also","start":72.174995,"end":72.41499,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.03426780179142952},{"word":"wondering","start":72.41499,"end":72.73499,"confidence":1.0,"punctuated_word":"wondering","sentiment":"neutral","sentiment_score":-0.044076818972826},{"word":"if","start":72.73499,"end":72.975,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03738057613372803},{"word":"you","start":72.975,"end":73.05499,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0222855880856514},{"word":"can","start":73.05499,"end":73.215,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.007145874202251434},{"word":"help","start":73.215,"end":73.454994,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.007677756249904633},{"word":"me","start":73.454994,"end":73.695,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.029975108802318573},{"word":"with","start":73.695,"end":73.854996,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.004692435264587402},{"word":"something","start":73.854996,"end":74.255,"confidence":0.99560547,"punctuated_word":"something.","sentiment":"neutral","sentiment_score":-0.042269516736269},{"word":"so","start":74.255,"end":74.41499,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03241690993309021},{"word":"i've","start":74.41499,"end":74.655,"confidence":0.9970703,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.0390077605843544},{"word":"actually","start":74.655,"end":75.155,"confidence":0.99121094,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.032874010503292084},{"word":"i","start":75.295,"end":75.454994,"confidence":0.9873047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04653652757406235},{"word":"when","start":75.615,"end":75.854996,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.04073842242360115},{"word":"i","start":75.854996,"end":76.09499,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05016219988465309},{"word":"rang","start":76.09499,"end":76.41499,"confidence":0.9995117,"punctuated_word":"rang,","sentiment":"neutral","sentiment_score":-0.054180681705474854},{"word":"i","start":76.41499,"end":76.655,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06918075680732727},{"word":"actually","start":76.655,"end":77.05499,"confidence":0.99902344,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.04413245990872383},{"word":"got","start":77.05499,"end":77.295,"confidence":0.9970703,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.061533402651548386},{"word":"through","start":77.295,"end":77.695,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.0445706881582737},{"word":"to","start":77.695,"end":77.935,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.057593271136283875},{"word":"someone","start":77.935,"end":78.335,"confidence":1.0,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":-0.07953670620918274},{"word":"in","start":78.335,"end":78.494995,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.08017715811729431},{"word":"tech","start":78.494995,"end":78.814995,"confidence":1.0,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":-0.04885061085224152},{"word":"support","start":78.814995,"end":79.314995,"confidence":0.82592773,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":-0.06618773937225342},{"word":"and","start":79.774994,"end":80.274994,"confidence":0.99121094,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.021426331251859665},{"word":"and","start":81.63,"end":81.95,"confidence":0.99316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.01708318293094635},{"word":"so","start":81.95,"end":82.149994,"confidence":0.8857422,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.02530493587255478},{"word":"but","start":82.35,"end":82.51,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.021084126085042953},{"word":"he","start":82.51,"end":82.75,"confidence":1.0,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.04221762716770172},{"word":"was","start":82.75,"end":82.909996,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.05745719373226166},{"word":"gonna","start":82.909996,"end":83.15,"confidence":0.99902344,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.09200775623321532},{"word":"pass","start":83.15,"end":83.39,"confidence":0.9980469,"punctuated_word":"pass","sentiment":"neutral","sentiment_score":-0.11425705254077911},{"word":"this","start":83.39,"end":83.63,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.11148541420698166},{"word":"request","start":83.63,"end":84.03,"confidence":1.0,"punctuated_word":"request","sentiment":"neutral","sentiment_score":-0.07026445120573044},{"word":"on","start":84.03,"end":84.27,"confidence":0.5151367,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.07075440883636475},{"word":"to","start":84.27,"end":84.43,"confidence":0.9819336,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.045969583094120026},{"word":"account","start":84.43,"end":84.83,"confidence":0.8623047,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.06655094772577286},{"word":"so","start":84.83,"end":84.95,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07464009523391724},{"word":"but","start":85.07,"end":85.229996,"confidence":0.9980469,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.07991759479045868},{"word":"then","start":85.229996,"end":85.47,"confidence":0.9951172,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.12701499462127686},{"word":"i","start":85.47,"end":85.63,"confidence":0.96875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12847720086574554},{"word":"may","start":85.63,"end":85.79,"confidence":0.96972656,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.15000170469284058},{"word":"as","start":85.79,"end":85.87,"confidence":0.9277344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.16202330589294434},{"word":"well","start":85.87,"end":86.03,"confidence":0.99902344,"punctuated_word":"well","sentiment":"neutral","sentiment_score":-0.15637707710266113},{"word":"speak","start":86.03,"end":86.27,"confidence":0.99902344,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":-0.17647933959960938},{"word":"to","start":86.27,"end":86.43,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17154055833816528},{"word":"you","start":86.43,"end":86.75,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11085522174835204},{"word":"since","start":86.75,"end":86.909996,"confidence":0.9633789,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.13521921634674072},{"word":"you're","start":86.909996,"end":87.15,"confidence":0.99902344,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.1514720320701599},{"word":"here","start":87.15,"end":87.65,"confidence":0.9995117,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.11436348408460616},{"word":"basically","start":88.19,"end":88.69,"confidence":0.99902344,"punctuated_word":"Basically,","sentiment":"neutral","sentiment_score":-0.15893739461898804},{"word":"i","start":88.83,"end":89.07,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2281314879655838},{"word":"need","start":89.07,"end":89.31,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.254452109336853},{"word":"to","start":89.31,"end":89.55,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.26331502199172974},{"word":"stop","start":89.55,"end":89.95,"confidence":1.0,"punctuated_word":"stop","sentiment":"neutral","sentiment_score":-0.18129213154315948},{"word":"this","start":89.95,"end":90.27,"confidence":0.95947266,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.3222774565219879},{"word":"service","start":90.27,"end":90.67,"confidence":1.0,"punctuated_word":"service","sentiment":"negative","sentiment_score":-0.3335861265659332},{"word":"in","start":90.67,"end":90.909996,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.2079069018363953},{"word":"july","start":90.909996,"end":91.39,"confidence":0.97021484,"punctuated_word":"July.","sentiment":"neutral","sentiment_score":-0.1905689537525177},{"word":"so","start":91.39,"end":91.71,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.12087897956371307},{"word":"what","start":91.71,"end":91.869995,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.12695898115634918},{"word":"are","start":91.869995,"end":92.03,"confidence":0.9970703,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.12385078519582748},{"word":"the","start":92.03,"end":92.19,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1009172722697258},{"word":"steps","start":92.19,"end":92.67,"confidence":1.0,"punctuated_word":"steps","sentiment":"neutral","sentiment_score":-0.10266539454460144},{"word":"i","start":92.67,"end":92.83,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10779975354671478},{"word":"need","start":92.83,"end":92.99,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.10179225355386734},{"word":"to","start":92.99,"end":93.15,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11588241159915924},{"word":"take","start":93.15,"end":93.47,"confidence":0.9941406,"punctuated_word":"take?","sentiment":"neutral","sentiment_score":-0.11232611536979677},{"word":"i'm","start":93.47,"end":93.63,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0848681777715683},{"word":"just","start":93.63,"end":93.869995,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06104167178273201},{"word":"wondering","start":93.869995,"end":94.369995,"confidence":0.9980469,"punctuated_word":"wondering.","sentiment":"neutral","sentiment_score":-0.04647626355290413},{"word":"yeah","start":116.1,"end":116.42,"confidence":0.9890137,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05366911739110947},{"word":"yeah","start":116.42,"end":116.58,"confidence":0.99194336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05421861261129379},{"word":"i've","start":116.58,"end":116.82,"confidence":0.9970703,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.05521329492330551},{"word":"done","start":116.82,"end":117.060005,"confidence":0.9970703,"punctuated_word":"done","sentiment":"neutral","sentiment_score":0.06778145581483841},{"word":"bp","start":117.060005,"end":117.54,"confidence":0.71984863,"punctuated_word":"BP.","sentiment":"neutral","sentiment_score":0.06110336631536484},{"word":"yes","start":117.54,"end":118.04,"confidence":0.9946289,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09609104692935944},{"word":"yeah","start":132.425,"end":132.905,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.011692475527524948},{"word":"i'm","start":132.905,"end":133.065,"confidence":0.99560547,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.012249842286109924},{"word":"moving","start":133.065,"end":133.545,"confidence":0.9980469,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":-0.038176387548446655},{"word":"i'm","start":133.545,"end":133.785,"confidence":0.9501953,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05933938547968864},{"word":"moving","start":133.785,"end":134.285,"confidence":0.99902344,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":-0.05656112730503082},{"word":"out","start":134.345,"end":134.585,"confidence":0.6669922,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":-0.035472091287374496},{"word":"i'm","start":134.585,"end":134.825,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.052688948810100555},{"word":"moving","start":134.825,"end":135.145,"confidence":0.9970703,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":-0.04016313701868057},{"word":"out","start":135.145,"end":135.385,"confidence":0.9941406,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.026923365890979767},{"word":"to","start":135.385,"end":135.545,"confidence":0.5263672,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03169858828186989},{"word":"a","start":135.545,"end":135.7225,"confidence":0.83203125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.009622327983379364},{"word":"new","start":135.7225,"end":135.9,"confidence":0.9921875,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.00964866578578949},{"word":"my","start":135.98,"end":136.14,"confidence":0.79541016,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.027133800089359283},{"word":"location","start":136.14,"end":136.54,"confidence":0.90405273,"punctuated_word":"location.","sentiment":"neutral","sentiment_score":-0.01673712208867073},{"word":"so","start":136.54,"end":136.78,"confidence":0.76342773,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.028147635981440544},{"word":"otherwise","start":136.78,"end":137.18,"confidence":0.99902344,"punctuated_word":"otherwise,","sentiment":"neutral","sentiment_score":-0.054896123707294464},{"word":"i","start":137.18,"end":137.26,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.044710785150527954},{"word":"would","start":137.26,"end":137.5,"confidence":0.99609375,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.02994070202112198},{"word":"move","start":137.5,"end":137.73999,"confidence":0.99902344,"punctuated_word":"move","sentiment":"neutral","sentiment_score":-0.0827527642250061},{"word":"take","start":138.37999,"end":138.54,"confidence":0.94921875,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.09249861538410188},{"word":"you","start":138.54,"end":138.7,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11688953638076782},{"word":"guys","start":138.7,"end":139.01999,"confidence":0.99902344,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.12231262028217316},{"word":"wherever","start":139.01999,"end":139.26,"confidence":0.9580078,"punctuated_word":"wherever","sentiment":"neutral","sentiment_score":-0.06605111807584763},{"word":"i","start":139.26,"end":139.5,"confidence":0.9873047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11097116023302078},{"word":"was","start":139.5,"end":139.73999,"confidence":0.97802734,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.14005686342716217},{"word":"going","start":139.73999,"end":140.14,"confidence":0.76953125,"punctuated_word":"going,","sentiment":"neutral","sentiment_score":-0.0851072147488594},{"word":"so","start":140.14,"end":140.37999,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.10577579587697984},{"word":"i","start":140.37999,"end":140.54,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11879218369722366},{"word":"can't","start":140.54,"end":140.78,"confidence":0.99902344,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.08145231008529663},{"word":"do","start":140.78,"end":140.93999,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.103994719684124},{"word":"that","start":140.93999,"end":141.43999,"confidence":0.9970703,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.05175213888287544},{"word":"okay","start":160.005,"end":160.505,"confidence":0.9328613,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.016403678804636},{"word":"no","start":162.565,"end":162.80501,"confidence":0.8757324,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.0951644629240036},{"word":"no","start":162.80501,"end":163.045,"confidence":0.9970703,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1367994099855423},{"word":"i'm","start":163.045,"end":163.285,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1348421424627304},{"word":"going","start":163.285,"end":163.52501,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.19907820224761963},{"word":"to","start":163.52501,"end":163.60501,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14823313057422638},{"word":"be","start":163.60501,"end":163.765,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.13387826085090637},{"word":"in","start":163.765,"end":163.925,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.08467382192611694},{"word":"the","start":163.925,"end":164.085,"confidence":0.99902344,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.10328875482082368},{"word":"uk","start":164.085,"end":164.485,"confidence":1.0,"punctuated_word":"UK","sentiment":"neutral","sentiment_score":-0.1456964910030365},{"word":"for","start":164.485,"end":164.645,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.09817693382501602},{"word":"six","start":164.645,"end":164.965,"confidence":1.0,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.12372478097677232},{"word":"months","start":164.965,"end":165.465,"confidence":0.98535156,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.13969604671001434},{"word":"so","start":165.74,"end":166.06,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.12114761024713516},{"word":"can","start":166.06,"end":166.14,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.10363951325416564},{"word":"i","start":166.14,"end":166.38,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12344728410243988},{"word":"put","start":166.38,"end":166.7,"confidence":0.99902344,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.12970682978630066},{"word":"a","start":166.7,"end":166.86,"confidence":0.9614258,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1432359665632248},{"word":"hold","start":166.86,"end":167.18001,"confidence":0.9863281,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.09748455137014388},{"word":"on","start":167.18001,"end":167.42,"confidence":0.9194336,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.11525274068117142},{"word":"this","start":167.42,"end":167.66,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.16769099235534668},{"word":"account","start":167.66,"end":167.98001,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.1593967080116272},{"word":"and","start":167.98001,"end":168.14,"confidence":0.9536133,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.15924623608589172},{"word":"then","start":168.14,"end":168.3,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.07874180376529694},{"word":"come","start":168.3,"end":168.46,"confidence":1.0,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.10219552367925644},{"word":"back","start":168.46,"end":168.7,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.06062602251768112},{"word":"so","start":168.7,"end":168.86,"confidence":0.9838867,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.0771542340517044},{"word":"you","start":168.86,"end":169.02,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06586242467164993},{"word":"don't","start":169.02,"end":169.34,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.10293951630592346},{"word":"charge","start":169.34,"end":169.66,"confidence":1.0,"punctuated_word":"charge","sentiment":"neutral","sentiment_score":-0.1731463521718979},{"word":"me","start":169.66,"end":169.82,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.209296315908432},{"word":"another","start":169.82,"end":170.22,"confidence":1.0,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.2495400756597519},{"word":"fee","start":170.22,"end":170.62001,"confidence":0.76586914,"punctuated_word":"fee,","sentiment":"neutral","sentiment_score":-0.17171722650527954},{"word":"or","start":170.62001,"end":171.12001,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.14513178169727323},{"word":"what","start":171.66,"end":171.90001,"confidence":0.9589844,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.1212066188454628},{"word":"do","start":171.90001,"end":172.06,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1290077120065689},{"word":"i","start":172.06,"end":172.22,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11635901778936386},{"word":"do","start":172.22,"end":172.72,"confidence":0.9995117,"punctuated_word":"do?","sentiment":"neutral","sentiment_score":-0.07135379314422607},{"word":"mhmm","start":177.58,"end":178.08,"confidence":0.99853516,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.06630809605121613},{"word":"yeah","start":184.315,"end":184.55501,"confidence":0.9494629,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.013691353611648084},{"word":"but","start":184.55501,"end":184.795,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.02080686390399933},{"word":"it","start":184.795,"end":185.035,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.020835094153881073},{"word":"it","start":185.035,"end":185.195,"confidence":0.98095703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.018080811947584152},{"word":"won't","start":185.195,"end":185.515,"confidence":0.98291016,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.02156245708465576},{"word":"be","start":185.515,"end":185.675,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.03467782586812973},{"word":"at","start":185.675,"end":185.755,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.05527761951088905},{"word":"the","start":185.755,"end":185.91501,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02623692527413368},{"word":"same","start":185.91501,"end":186.235,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.01334857940673828},{"word":"address","start":186.235,"end":186.635,"confidence":0.8273926,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":-0.03248722106218338},{"word":"though","start":186.635,"end":187.035,"confidence":0.8522949,"punctuated_word":"though.","sentiment":"neutral","sentiment_score":-0.04212675243616104},{"word":"so","start":187.035,"end":187.275,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.008653983473777771},{"word":"it'll","start":187.275,"end":187.595,"confidence":0.95654297,"punctuated_word":"it'll","sentiment":"neutral","sentiment_score":0.0010298168053850532},{"word":"be","start":187.595,"end":187.755,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.013018384575843813},{"word":"like","start":187.835,"end":187.995,"confidence":0.9914551,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.003949614241719246},{"word":"i'm","start":187.995,"end":188.155,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0017309412360191343},{"word":"coming","start":188.155,"end":188.395,"confidence":1.0,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":0.014645323157310486},{"word":"back","start":188.395,"end":188.635,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.015009742230176926},{"word":"in","start":188.635,"end":188.875,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.004742391407489777},{"word":"january","start":188.875,"end":189.375,"confidence":1.0,"punctuated_word":"January","sentiment":"neutral","sentiment_score":-0.013899914920330048},{"word":"next","start":189.435,"end":189.755,"confidence":0.99609375,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.0018481388688087463},{"word":"year","start":189.755,"end":190.255,"confidence":0.99853516,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":-0.00642441026866436},{"word":"yeah","start":200.0,"end":200.16,"confidence":0.76342773,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02440727688372135},{"word":"no","start":200.16,"end":200.40001,"confidence":0.9748535,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.11880726367235184},{"word":"i","start":200.40001,"end":200.56,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15460574626922607},{"word":"don't","start":200.56,"end":200.72,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1432788074016571},{"word":"have","start":200.72,"end":200.96,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.15426753461360931},{"word":"the","start":200.96,"end":201.04001,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2083761841058731},{"word":"new","start":201.04001,"end":201.28,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.1410045623779297},{"word":"address","start":201.28,"end":201.6,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.13770826160907745},{"word":"now","start":201.6,"end":201.84,"confidence":0.9880371,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.21362420916557312},{"word":"i'll","start":201.84,"end":202.0,"confidence":0.9921875,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.14520423114299774},{"word":"have","start":202.0,"end":202.16,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.14060908555984497},{"word":"it","start":202.16,"end":202.40001,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2098943442106247},{"word":"next","start":202.40001,"end":202.64,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.133916437625885},{"word":"year","start":202.64,"end":203.14,"confidence":0.9890137,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":-0.13453269004821777},{"word":"okay","start":220.915,"end":221.415,"confidence":0.9423828,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05885215848684311},{"word":"yep","start":221.47499,"end":221.97499,"confidence":0.94091797,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.021523799747228622},{"word":"okay","start":241.47499,"end":241.97499,"confidence":0.95874023,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05881230533123016},{"word":"alright","start":242.275,"end":242.67499,"confidence":0.96533203,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.012405185028910635},{"word":"and","start":242.67499,"end":242.83499,"confidence":0.98291016,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.008668804541230202},{"word":"then","start":242.83499,"end":243.155,"confidence":0.9970703,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.0014235898852348328},{"word":"it","start":243.155,"end":243.315,"confidence":0.9267578,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.007515564560890198},{"word":"says","start":243.315,"end":243.815,"confidence":0.70947266,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.001967908814549446},{"word":"ten","start":246.19499,"end":246.69499,"confidence":0.46850586,"punctuated_word":"ten.","sentiment":"neutral","sentiment_score":-0.0015075765550136566},{"word":"yeah","start":260.95,"end":261.27002,"confidence":0.79541016,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.17516648769378662},{"word":"it","start":261.27002,"end":261.43,"confidence":0.9970703,"punctuated_word":"It","sentiment":"positive","sentiment_score":0.3654076159000397},{"word":"should","start":261.43,"end":261.67,"confidence":1.0,"punctuated_word":"should","sentiment":"positive","sentiment_score":0.45708951354026794},{"word":"be","start":261.67,"end":261.91,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.3732767105102539},{"word":"okay","start":261.91,"end":262.23,"confidence":0.99902344,"punctuated_word":"okay","sentiment":"positive","sentiment_score":0.3927730321884155},{"word":"because","start":262.23,"end":262.55002,"confidence":0.7734375,"punctuated_word":"because","sentiment":"positive","sentiment_score":0.43836140632629395},{"word":"i","start":262.55002,"end":262.71,"confidence":0.99902344,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4306795299053192},{"word":"would","start":262.71,"end":262.95,"confidence":0.9838867,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.37260329723358154},{"word":"have","start":262.95,"end":263.11002,"confidence":0.55615234,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.3234252333641052},{"word":"moved","start":263.11002,"end":263.43,"confidence":0.99902344,"punctuated_word":"moved","sentiment":"neutral","sentiment_score":0.1073385775089264},{"word":"out","start":263.43,"end":263.59,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.1405555158853531},{"word":"of","start":263.59,"end":263.75,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.19298583269119263},{"word":"the","start":263.75,"end":263.91,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16082364320755005},{"word":"place","start":263.91,"end":264.41,"confidence":0.9758301,"punctuated_word":"place,","sentiment":"neutral","sentiment_score":0.12676624953746796},{"word":"like","start":264.55002,"end":264.87,"confidence":0.99853516,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.22577303647994995},{"word":"two","start":264.87,"end":265.03,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.21465811133384705},{"word":"days","start":265.03,"end":265.35,"confidence":1.0,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.2072283774614334},{"word":"before","start":265.35,"end":265.67,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.1928267925977707},{"word":"that","start":265.67,"end":266.07,"confidence":0.7866211,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.2662526071071625},{"word":"so","start":266.07,"end":266.23,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.27796491980552673},{"word":"i","start":266.23,"end":266.31,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.39245039224624634},{"word":"think","start":266.31,"end":266.55002,"confidence":1.0,"punctuated_word":"think","sentiment":"positive","sentiment_score":0.35280829668045044},{"word":"it","start":266.55002,"end":266.63,"confidence":0.9819336,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.3489767014980316},{"word":"should","start":266.63,"end":266.87,"confidence":1.0,"punctuated_word":"should","sentiment":"positive","sentiment_score":0.4055971205234528},{"word":"be","start":266.87,"end":266.95,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.25509971380233765},{"word":"okay","start":266.95,"end":267.45,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.21157586574554443},{"word":"the","start":274.235,"end":274.47498,"confidence":0.5024414,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.03838776424527168},{"word":"monday","start":274.47498,"end":274.97498,"confidence":0.9785156,"punctuated_word":"Monday.","sentiment":"neutral","sentiment_score":0.06093713268637657},{"word":"no","start":306.91,"end":307.41,"confidence":0.9855957,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.13616269826889038},{"word":"but","start":307.79,"end":308.03,"confidence":0.4111328,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.1232609897851944},{"word":"i'm","start":308.03,"end":308.27,"confidence":0.9951172,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.12729895114898682},{"word":"at","start":308.27,"end":308.43,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.14758209884166718},{"word":"the","start":308.43,"end":308.67,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14763294160366058},{"word":"address","start":308.67,"end":308.99,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.07759883999824524},{"word":"right","start":308.99,"end":309.23,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.0702153742313385},{"word":"now","start":309.23,"end":309.39,"confidence":0.9970703,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.09790831059217452},{"word":"i'm","start":309.39,"end":309.63,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.116985484957695},{"word":"still","start":309.63,"end":309.87,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.100302554666996},{"word":"living","start":309.87,"end":310.11,"confidence":0.99902344,"punctuated_word":"living","sentiment":"neutral","sentiment_score":-0.08226288855075836},{"word":"there","start":310.11,"end":310.35,"confidence":0.9970703,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.1361985057592392},{"word":"until","start":310.35,"end":310.59,"confidence":0.96972656,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.10637744516134262},{"word":"the","start":310.59,"end":310.75,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1211111843585968},{"word":"tenth","start":310.75,"end":310.99,"confidence":0.84350586,"punctuated_word":"tenth,","sentiment":"neutral","sentiment_score":-0.09654536843299866},{"word":"so","start":310.99,"end":311.15,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.109867624938488},{"word":"i","start":311.15,"end":311.23,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1241920441389084},{"word":"need","start":311.23,"end":311.47,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.11174198985099792},{"word":"to","start":311.47,"end":311.63,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11166946589946748},{"word":"use","start":311.63,"end":311.87,"confidence":0.9970703,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.10467451810836792},{"word":"the","start":311.87,"end":311.95,"confidence":0.9790039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1360202580690384},{"word":"service","start":311.95,"end":312.27,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.12291305512189864},{"word":"until","start":312.27,"end":312.67,"confidence":0.9838867,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.11696838587522508},{"word":"july","start":312.67,"end":313.17,"confidence":0.9885254,"punctuated_word":"July.","sentiment":"neutral","sentiment_score":-0.08230014145374298},{"word":"no","start":316.83,"end":317.07,"confidence":0.98657227,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1399422436952591},{"word":"no","start":317.07,"end":317.39,"confidence":0.9807129,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1446308791637421},{"word":"i","start":317.39,"end":317.47,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17762435972690582},{"word":"haven't","start":317.47,"end":317.79,"confidence":0.9995117,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.12604652345180511},{"word":"yet","start":317.79,"end":318.29,"confidence":0.7138672,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.13579712808132172},{"word":"so","start":329.33502,"end":329.655,"confidence":0.99316406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.004546809941530228},{"word":"how","start":329.655,"end":330.135,"confidence":0.98291016,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.0023955702781677246},{"word":"how","start":330.135,"end":330.295,"confidence":0.85498047,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.007071636617183685},{"word":"does","start":330.295,"end":330.61502,"confidence":0.9326172,"punctuated_word":"does","sentiment":"neutral","sentiment_score":0.007135171443223953},{"word":"it","start":330.61502,"end":330.855,"confidence":0.9350586,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.002844572067260742},{"word":"work","start":330.855,"end":331.095,"confidence":0.84106445,"punctuated_word":"work?","sentiment":"neutral","sentiment_score":0.006889031268656254},{"word":"like","start":331.095,"end":331.33502,"confidence":0.9609375,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.005226094275712967},{"word":"the","start":331.33502,"end":331.575,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0008187480270862579},{"word":"$69","start":331.575,"end":332.45502,"confidence":0.9995117,"punctuated_word":"$69","sentiment":"neutral","sentiment_score":-0.00030998140573501587},{"word":"i","start":332.45502,"end":332.535,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.000025156885385513306},{"word":"paid","start":332.535,"end":332.77502,"confidence":0.99902344,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.006806068122386932},{"word":"last","start":332.77502,"end":333.015,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.0023857541382312775},{"word":"night","start":333.015,"end":333.17502,"confidence":0.9182129,"punctuated_word":"night,","sentiment":"neutral","sentiment_score":0.004304260015487671},{"word":"that's","start":333.17502,"end":333.49503,"confidence":0.9995117,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.004397588782012463},{"word":"for","start":333.49503,"end":333.655,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.01350727677345276},{"word":"the","start":333.655,"end":333.73502,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.014945484697818756},{"word":"last","start":333.73502,"end":333.975,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.007256742566823959},{"word":"month","start":333.975,"end":334.295,"confidence":1.0,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.007688406854867935},{"word":"or","start":334.295,"end":334.45502,"confidence":0.9951172,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.00005792826414108277},{"word":"the","start":334.45502,"end":334.535,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.006498940289020538},{"word":"next","start":334.535,"end":334.855,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.004871327430009842},{"word":"month","start":334.855,"end":335.355,"confidence":0.99316406,"punctuated_word":"month?","sentiment":"neutral","sentiment_score":-0.002293093129992485},{"word":"okay","start":344.44998,"end":344.94998,"confidence":0.98706055,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05005541443824768},{"word":"yep","start":360.895,"end":361.055,"confidence":0.9848633,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06371986120939255},{"word":"yeah","start":361.055,"end":361.555,"confidence":0.9807129,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08966939151287079},{"word":"yeah","start":381.555,"end":381.875,"confidence":0.74975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04697458446025848},{"word":"no","start":381.875,"end":381.955,"confidence":0.9980469,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.19569367170333865},{"word":"i","start":381.955,"end":382.195,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17658454179763794},{"word":"understand","start":382.195,"end":382.595,"confidence":1.0,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.14453107118606567},{"word":"that","start":382.595,"end":382.755,"confidence":1.0,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.19061733782291412},{"word":"so","start":382.755,"end":382.995,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.23769104480743408},{"word":"would","start":382.995,"end":383.235,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.2226419746875763},{"word":"you","start":383.235,"end":383.315,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.236588791012764},{"word":"be","start":383.315,"end":383.555,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.185441330075264},{"word":"then","start":383.555,"end":383.79498,"confidence":0.9951172,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.2310936152935028},{"word":"charging","start":383.79498,"end":384.195,"confidence":1.0,"punctuated_word":"charging","sentiment":"neutral","sentiment_score":-0.1880040466785431},{"word":"me","start":384.195,"end":384.435,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.23955708742141724},{"word":"for","start":384.435,"end":384.595,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.201996386051178},{"word":"the","start":384.595,"end":384.675,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23365838825702667},{"word":"whole","start":384.675,"end":384.915,"confidence":1.0,"punctuated_word":"whole","sentiment":"neutral","sentiment_score":-0.1726078987121582},{"word":"month","start":384.915,"end":385.315,"confidence":0.86572266,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":-0.18035420775413513},{"word":"or","start":385.315,"end":385.555,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.20292659103870392},{"word":"would","start":385.555,"end":385.715,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.16754455864429474},{"word":"you","start":385.715,"end":385.955,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.19510412216186523},{"word":"pro","start":385.955,"end":386.195,"confidence":0.58496094,"punctuated_word":"pro","sentiment":"neutral","sentiment_score":-0.13758699595928192},{"word":"rata","start":386.195,"end":386.675,"confidence":0.99853516,"punctuated_word":"rata","sentiment":"neutral","sentiment_score":-0.12075352668762208},{"word":"it","start":386.675,"end":387.175,"confidence":0.9838867,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.16924931108951569},{"word":"for","start":387.555,"end":387.79498,"confidence":0.98535156,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1638554334640503},{"word":"july","start":387.79498,"end":388.29498,"confidence":0.9995117,"punctuated_word":"July?","sentiment":"neutral","sentiment_score":-0.14792893826961517},{"word":"k","start":397.54,"end":398.04,"confidence":0.8535156,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":-0.03244528919458389},{"word":"yeah","start":407.625,"end":408.125,"confidence":0.74035645,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08903546631336212},{"word":"it's","start":413.065,"end":413.545,"confidence":0.85302734,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.026674393564462665},{"word":"too","start":413.545,"end":413.785,"confidence":0.97802734,"punctuated_word":"too","sentiment":"neutral","sentiment_score":-0.10110871493816376},{"word":"late","start":413.785,"end":414.285,"confidence":0.99853516,"punctuated_word":"late.","sentiment":"neutral","sentiment_score":-0.044050298631191254},{"word":"yeah","start":414.345,"end":414.585,"confidence":0.94091797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.027407042682170868},{"word":"yeah","start":414.585,"end":414.985,"confidence":0.9675293,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03054167330265045},{"word":"okay","start":414.985,"end":415.485,"confidence":0.9848633,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06653176993131638},{"word":"no","start":434.995,"end":435.235,"confidence":0.9892578,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.030682489275932312},{"word":"we","start":435.235,"end":435.63498,"confidence":0.796875,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.13937965035438538},{"word":"i","start":435.875,"end":436.035,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.18928802013397217},{"word":"appreciate","start":436.035,"end":436.51498,"confidence":0.9951172,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.4146225452423096},{"word":"that","start":436.51498,"end":436.755,"confidence":0.8417969,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.14487910270690918},{"word":"and","start":436.755,"end":436.995,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.23223844170570376},{"word":"i","start":436.995,"end":437.07498,"confidence":0.99902344,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3852917551994324},{"word":"definitely","start":437.07498,"end":437.57498,"confidence":0.9951172,"punctuated_word":"definitely","sentiment":"positive","sentiment_score":0.5593299269676208},{"word":"will","start":437.63498,"end":437.875,"confidence":1.0,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.39787209033966064},{"word":"do","start":437.875,"end":438.035,"confidence":1.0,"punctuated_word":"do","sentiment":"positive","sentiment_score":0.36625492572784424},{"word":"my","start":438.035,"end":438.19498,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.31467869877815247},{"word":"very","start":438.19498,"end":438.435,"confidence":1.0,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.3726176023483277},{"word":"best","start":438.435,"end":438.755,"confidence":0.9980469,"punctuated_word":"best.","sentiment":"neutral","sentiment_score":0.22616788744926453},{"word":"it","start":438.755,"end":438.91498,"confidence":0.99902344,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.01911403238773346},{"word":"depends","start":438.91498,"end":439.395,"confidence":0.9980469,"punctuated_word":"depends","sentiment":"neutral","sentiment_score":0.05785835534334183},{"word":"on","start":439.395,"end":439.63498,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0472257137298584},{"word":"i","start":440.19498,"end":440.435,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.027116350829601288},{"word":"hope","start":440.435,"end":440.675,"confidence":0.59521484,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.012730784714221954},{"word":"you","start":440.675,"end":440.91498,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0100661963224411},{"word":"have","start":440.91498,"end":441.155,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.02611654996871948},{"word":"service","start":441.155,"end":441.555,"confidence":0.99609375,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.06302183866500854},{"word":"where","start":441.555,"end":441.79498,"confidence":0.9921875,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.008462861180305481},{"word":"i'm","start":441.79498,"end":441.955,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.01542265247553587},{"word":"going","start":441.955,"end":442.275,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.005067877471446991},{"word":"to","start":442.275,"end":442.35498,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0011971890926361084},{"word":"end","start":442.35498,"end":442.51498,"confidence":1.0,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.04990927129983902},{"word":"up","start":442.51498,"end":442.755,"confidence":0.8659668,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":0.06067317724227905},{"word":"so","start":442.755,"end":442.995,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05795403569936752},{"word":"then","start":442.995,"end":443.07498,"confidence":0.9902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0697227269411087},{"word":"yeah","start":443.155,"end":443.655,"confidence":0.9909668,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.07349412143230438},{"word":"yes","start":458.11,"end":458.35,"confidence":0.64416504,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06350864470005035},{"word":"no","start":458.35,"end":458.75,"confidence":0.9067383,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.02428864873945713},{"word":"definitely","start":458.75,"end":459.25,"confidence":0.9692383,"punctuated_word":"Definitely.","sentiment":"neutral","sentiment_score":0.04632981866598129},{"word":"yep","start":459.63,"end":460.13,"confidence":0.88916016,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0868007093667984},{"word":"okay","start":461.07,"end":461.57,"confidence":0.77978516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08183421939611435},{"word":"no","start":465.40503,"end":465.725,"confidence":0.95947266,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.02271697297692299},{"word":"it's","start":465.725,"end":465.96503,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.1422275751829147},{"word":"all","start":465.96503,"end":466.125,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.187204509973526},{"word":"good","start":466.125,"end":466.36502,"confidence":0.9995117,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.13417208194732666},{"word":"so","start":466.36502,"end":466.52502,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0856594517827034},{"word":"would","start":466.52502,"end":466.765,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.09028129279613496},{"word":"you","start":466.765,"end":466.845,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0966283306479454},{"word":"be","start":466.845,"end":467.005,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.10089579224586488},{"word":"able","start":467.005,"end":467.165,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.0986875146627426},{"word":"to","start":467.165,"end":467.325,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09002900123596191},{"word":"send","start":467.325,"end":467.565,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.06685909628868103},{"word":"me","start":467.565,"end":467.64502,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.07509326934814453},{"word":"an","start":467.64502,"end":467.80502,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.06967099756002426},{"word":"email","start":467.80502,"end":468.125,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.09349070489406586},{"word":"or","start":468.125,"end":468.36502,"confidence":0.98828125,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.06335103511810303},{"word":"something","start":468.36502,"end":468.765,"confidence":1.0,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.057550981640815735},{"word":"that","start":468.765,"end":469.08502,"confidence":0.9941406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08136434853076935},{"word":"you've","start":469.08502,"end":469.48502,"confidence":0.95532227,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.06783102452754974},{"word":"actually","start":469.48502,"end":469.96503,"confidence":0.9863281,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.0832163393497467},{"word":"already","start":469.96503,"end":470.445,"confidence":0.9921875,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.1182953640818596},{"word":"like","start":470.52502,"end":470.68503,"confidence":0.95825195,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.07412642240524292},{"word":"this","start":470.68503,"end":470.92502,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.05459587275981903},{"word":"is","start":470.92502,"end":471.005,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.059051550924777985},{"word":"gonna","start":471.005,"end":471.325,"confidence":0.9892578,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.0686914473772049},{"word":"be","start":471.325,"end":471.48502,"confidence":0.9951172,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.07181821018457413},{"word":"pro","start":471.48502,"end":471.725,"confidence":0.6201172,"punctuated_word":"pro","sentiment":"neutral","sentiment_score":0.07692475616931915},{"word":"rata","start":471.725,"end":472.125,"confidence":0.9577637,"punctuated_word":"rata","sentiment":"neutral","sentiment_score":0.06154955178499222},{"word":"for","start":472.125,"end":472.445,"confidence":0.91845703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04451962187886238},{"word":"july","start":472.445,"end":472.945,"confidence":0.8093262,"punctuated_word":"July,","sentiment":"neutral","sentiment_score":0.05883341655135155},{"word":"and","start":473.08502,"end":473.24503,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.042182669043540955},{"word":"they","start":473.24503,"end":473.48502,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.054583240300416946},{"word":"won't","start":473.48502,"end":473.725,"confidence":0.9995117,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":0.035203967243433},{"word":"charge","start":473.725,"end":473.96503,"confidence":1.0,"punctuated_word":"charge","sentiment":"neutral","sentiment_score":0.014299105852842333},{"word":"me","start":473.96503,"end":474.20502,"confidence":0.99609375,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.009763900190591812},{"word":"the","start":474.20502,"end":474.36502,"confidence":0.9116211,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.017284655943512917},{"word":"whole","start":474.36502,"end":474.52502,"confidence":0.8964844,"punctuated_word":"whole","sentiment":"neutral","sentiment_score":-0.025796206668019295},{"word":"month","start":474.52502,"end":475.02502,"confidence":0.8671875,"punctuated_word":"month?","sentiment":"neutral","sentiment_score":-0.0017837295308709145},{"word":"okay","start":491.855,"end":492.355,"confidence":0.76538086,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09085383266210556},{"word":"wonderful","start":503.135,"end":503.635,"confidence":0.98999023,"punctuated_word":"Wonderful.","sentiment":"positive","sentiment_score":0.541230320930481},{"word":"thank","start":503.695,"end":503.935,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6062541007995605},{"word":"you","start":503.935,"end":504.095,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5757930874824524},{"word":"for","start":504.095,"end":504.255,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6123117208480835},{"word":"your","start":504.255,"end":504.335,"confidence":0.99121094,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.547566294670105},{"word":"help","start":504.335,"end":504.575,"confidence":0.99853516,"punctuated_word":"help,","sentiment":"positive","sentiment_score":0.617037296295166},{"word":"melissa","start":504.575,"end":505.075,"confidence":0.9975586,"punctuated_word":"Melissa.","sentiment":"positive","sentiment_score":0.5248173475265503},{"word":"thank","start":511.48,"end":511.80002,"confidence":0.8989258,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8385591506958008},{"word":"you","start":511.80002,"end":512.2,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7608333230018616},{"word":"bye","start":512.2,"end":512.7,"confidence":0.9946289,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.5051506161689758}],"paragraphs":{"transcript":"\nYes, Melissa. How are you? Basically, you were calling me, so I'm returning your call. So I'm not sure. Yeah.\n\nYeah. Yeah. But I was actually ringing to talk to someone in Airtel, and I got through. So I'm not sure if that was it. Yeah.\n\nYeah. So I think that you sent me an email yesterday, and I have paid the invoice last night. And, yeah, I'm I'm also wondering if you can help me with something. So I've actually I when I rang, I actually got through to someone in tech support. And and so but he was gonna pass this request on to account.\n\nSo but then I may as well speak to you since you're here. Basically, I need to stop this service in July. So what are the steps I need to take? I'm just wondering. Yeah.\n\nYeah. I've done BP. Yes. Yeah. I'm moving I'm moving out.\n\nI'm moving out to a new my location. So, otherwise, I would move take you guys wherever I was going, so I can't do that. Okay. No. No.\n\nI'm going to be in The UK for six months. So can I put a hold on this account and then come back so you don't charge me another fee, or what do I do? Mhmm. Yeah. But it it won't be at the same address, though.\n\nSo it'll be like, I'm coming back in January next year. Yeah. No. I don't have the new address now. I'll have it next year.\n\nOkay. Yep. Okay. Alright. And then it says ten.\n\nYeah. It should be okay because I would have moved out of the place, like, two days before that, so I think it should be okay. The Monday. No. But I'm at the address right now.\n\nI'm still living there until the tenth, so I need to use the service until July. No. No. I haven't yet. So how how does it work?\n\nLike, the $69 I paid last night, that's for the last month or the next month? Okay. Yep. Yeah. Yeah.\n\nNo. I understand that. So would you be then charging me for the whole month, or would you pro rata it for July? K. Yeah.\n\nIt's too late. Yeah. Yeah. Okay. No.\n\nWe I appreciate that, and I definitely will do my very best. It depends on I hope you have service where I'm going to end up. So then yeah. Yes. No.\n\nDefinitely. Yep. Okay. No. It's all good.\n\nSo would you be able to send me an email or something that you've actually already like, this is gonna be pro rata for July, and they won't charge me the whole month? Okay. Wonderful. Thank you for your help, Melissa. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Yes, Melissa.","start":6.56,"end":7.52,"sentiment":"neutral","sentiment_score":0.1844230815768242},{"text":"How are you?","start":7.52,"end":8.34,"sentiment":"neutral","sentiment_score":0.22310618062814078},{"text":"Basically, you were calling me, so I'm returning your call.","start":17.535,"end":21.475,"sentiment":"neutral","sentiment_score":-0.21215441823005676},{"text":"So I'm not sure.","start":26.335,"end":27.555,"sentiment":"neutral","sentiment_score":-0.26846669241786003},{"text":"Yeah.","start":34.34,"end":34.66,"sentiment":"neutral","sentiment_score":-0.03289593383669853}],"sentiment":"neutral","sentiment_score":-0.10950710903853178,"num_words":20,"start":6.56,"end":34.66},{"sentences":[{"text":"Yeah.","start":34.66,"end":34.9,"sentiment":"neutral","sentiment_score":-0.029370108619332314},{"text":"Yeah.","start":34.9,"end":35.14,"sentiment":"neutral","sentiment_score":-0.04203958436846733},{"text":"But I was actually ringing to talk to someone in Airtel, and I got through.","start":35.14,"end":39.059998,"sentiment":"neutral","sentiment_score":-0.13073573708534242},{"text":"So I'm not sure if that was it.","start":39.059998,"end":42.824997,"sentiment":"neutral","sentiment_score":-0.18106788583099842},{"text":"Yeah.","start":42.824997,"end":43.324997,"sentiment":"neutral","sentiment_score":-0.014633730053901672}],"sentiment":"neutral","sentiment_score":-0.1344470217680702,"num_words":26,"start":34.66,"end":43.324997},{"sentences":[{"text":"Yeah.","start":63.899998,"end":64.299995,"sentiment":"neutral","sentiment_score":-0.006862536072731018},{"text":"So I think that you sent me an email yesterday, and I have paid the invoice last night.","start":64.299995,"end":68.72,"sentiment":"neutral","sentiment_score":-0.020705834962427616},{"text":"And, yeah, I'm I'm also wondering if you can help me with something.","start":69.854996,"end":74.255,"sentiment":"neutral","sentiment_score":-0.024427205610733766},{"text":"So I've actually I when I rang, I actually got through to someone in tech support.","start":74.255,"end":79.314995,"sentiment":"neutral","sentiment_score":-0.052979956613853574},{"text":"And and so but he was gonna pass this request on to account.","start":79.774994,"end":84.83,"sentiment":"neutral","sentiment_score":-0.05814330852948702}],"sentiment":"neutral","sentiment_score":-0.03771579598427796,"num_words":61,"start":63.899998,"end":84.83},{"sentences":[{"text":"So but then I may as well speak to you since you're here.","start":84.83,"end":87.65,"sentiment":"neutral","sentiment_score":-0.13372167887595984},{"text":"Basically, I need to stop this service in July.","start":88.19,"end":91.39,"sentiment":"neutral","sentiment_score":-0.2378297315703498},{"text":"So what are the steps I need to take?","start":91.39,"end":93.47,"sentiment":"neutral","sentiment_score":-0.11256354964441723},{"text":"I'm just wondering.","start":93.47,"end":94.369995,"sentiment":"neutral","sentiment_score":-0.06412870436906815},{"text":"Yeah.","start":116.1,"end":116.42,"sentiment":"neutral","sentiment_score":0.05366911739110947}],"sentiment":"neutral","sentiment_score":-0.14373252434389933,"num_words":35,"start":84.83,"end":116.42},{"sentences":[{"text":"Yeah.","start":116.42,"end":116.58,"sentiment":"neutral","sentiment_score":0.05421861261129379},{"text":"I've done BP.","start":116.58,"end":117.54,"sentiment":"neutral","sentiment_score":0.06136603901783625},{"text":"Yes.","start":117.54,"end":118.04,"sentiment":"neutral","sentiment_score":0.09609104692935944},{"text":"Yeah.","start":132.425,"end":132.905,"sentiment":"neutral","sentiment_score":-0.011692475527524948},{"text":"I'm moving I'm moving out.","start":132.905,"end":134.585,"sentiment":"neutral","sentiment_score":-0.04035976678133011}],"sentiment":"neutral","sentiment_score":0.010992406105453318,"num_words":11,"start":116.42,"end":134.585},{"sentences":[{"text":"I'm moving out to a new my location.","start":134.585,"end":136.54,"sentiment":"neutral","sentiment_score":-0.026826994493603706},{"text":"So, otherwise, I would move take you guys wherever I was going, so I can't do that.","start":136.54,"end":141.43999,"sentiment":"neutral","sentiment_score":-0.08447660516728372},{"text":"Okay.","start":160.005,"end":160.505,"sentiment":"neutral","sentiment_score":0.016403678804636},{"text":"No.","start":162.565,"end":162.80501,"sentiment":"neutral","sentiment_score":-0.0951644629240036},{"text":"No.","start":162.80501,"end":163.045,"sentiment":"neutral","sentiment_score":-0.1367994099855423}],"sentiment":"neutral","sentiment_score":-0.06665280135348439,"num_words":28,"start":134.585,"end":163.045},{"sentences":[{"text":"I'm going to be in The UK for six months.","start":163.045,"end":165.465,"sentiment":"neutral","sentiment_score":-0.13112885653972625},{"text":"So can I put a hold on this account and then come back so you don't charge me another fee, or what do I do?","start":165.74,"end":172.72,"sentiment":"neutral","sentiment_score":-0.12778107404708863},{"text":"Mhmm.","start":177.58,"end":178.08,"sentiment":"neutral","sentiment_score":0.06630809605121613},{"text":"Yeah.","start":184.315,"end":184.55501,"sentiment":"neutral","sentiment_score":0.013691353611648084},{"text":"But it it won't be at the same address, though.","start":184.55501,"end":187.035,"sentiment":"neutral","sentiment_score":-0.02854401506483555}],"sentiment":"neutral","sentiment_score":-0.10023949186297808,"num_words":47,"start":163.045,"end":187.035},{"sentences":[{"text":"So it'll be like, I'm coming back in January next year.","start":187.035,"end":190.255,"sentiment":"neutral","sentiment_score":0.0012772162339057434},{"text":"Yeah.","start":200.0,"end":200.16,"sentiment":"neutral","sentiment_score":-0.02440727688372135},{"text":"No.","start":200.16,"end":200.40001,"sentiment":"neutral","sentiment_score":-0.11880726367235184},{"text":"I don't have the new address now.","start":200.40001,"end":201.84,"sentiment":"neutral","sentiment_score":-0.16469504364899226},{"text":"I'll have it next year.","start":201.84,"end":203.14,"sentiment":"neutral","sentiment_score":-0.15283135771751405}],"sentiment":"neutral","sentiment_score":-0.08184749024454505,"num_words":25,"start":187.035,"end":203.14},{"sentences":[{"text":"Okay.","start":220.915,"end":221.415,"sentiment":"neutral","sentiment_score":0.05885215848684311},{"text":"Yep.","start":221.47499,"end":221.97499,"sentiment":"neutral","sentiment_score":0.021523799747228622},{"text":"Okay.","start":241.47499,"end":241.97499,"sentiment":"neutral","sentiment_score":0.05881230533123016},{"text":"Alright.","start":242.275,"end":242.67499,"sentiment":"neutral","sentiment_score":0.012405185028910635},{"text":"And then it says ten.","start":242.67499,"end":246.69499,"sentiment":"neutral","sentiment_score":0.003044222295284271}],"sentiment":"neutral","sentiment_score":0.018534951118959322,"num_words":9,"start":220.915,"end":246.69499},{"sentences":[{"text":"Yeah.","start":260.95,"end":261.27002,"sentiment":"neutral","sentiment_score":0.17516648769378662},{"text":"It should be okay because I would have moved out of the place, like, two days before that, so I think it should be okay.","start":261.27002,"end":267.45,"sentiment":"neutral","sentiment_score":0.2893319237232208},{"text":"The Monday.","start":274.235,"end":274.97498,"sentiment":"neutral","sentiment_score":0.04966244846582413},{"text":"No.","start":306.91,"end":307.41,"sentiment":"neutral","sentiment_score":-0.13616269826889038},{"text":"But I'm at the address right now.","start":307.79,"end":309.39,"sentiment":"neutral","sentiment_score":-0.11307107231446675}],"sentiment":"neutral","sentiment_score":0.18278136870099437,"num_words":36,"start":260.95,"end":309.39},{"sentences":[{"text":"I'm still living there until the tenth, so I need to use the service until July.","start":309.39,"end":313.17,"sentiment":"neutral","sentiment_score":-0.11125818220898509},{"text":"No.","start":316.83,"end":317.07,"sentiment":"neutral","sentiment_score":-0.1399422436952591},{"text":"No.","start":317.07,"end":317.39,"sentiment":"neutral","sentiment_score":-0.1446308791637421},{"text":"I haven't yet.","start":317.39,"end":318.29,"sentiment":"neutral","sentiment_score":-0.14648933708667755},{"text":"So how how does it work?","start":329.33502,"end":331.095,"sentiment":"neutral","sentiment_score":0.003631528622160355}],"sentiment":"neutral","sentiment_score":-0.09194010658258642,"num_words":27,"start":309.39,"end":331.095},{"sentences":[{"text":"Like, the $69 I paid last night, that's for the last month or the next month?","start":331.095,"end":335.355,"sentiment":"neutral","sentiment_score":-0.003287313797045499},{"text":"Okay.","start":344.44998,"end":344.94998,"sentiment":"neutral","sentiment_score":0.05005541443824768},{"text":"Yep.","start":360.895,"end":361.055,"sentiment":"neutral","sentiment_score":0.06371986120939255},{"text":"Yeah.","start":361.055,"end":361.555,"sentiment":"neutral","sentiment_score":0.08966939151287079},{"text":"Yeah.","start":381.555,"end":381.875,"sentiment":"neutral","sentiment_score":-0.04697458446025848}],"sentiment":"neutral","sentiment_score":0.005193653097376227,"num_words":20,"start":331.095,"end":381.875},{"sentences":[{"text":"No.","start":381.875,"end":381.955,"sentiment":"neutral","sentiment_score":-0.19569367170333865},{"text":"I understand that.","start":381.955,"end":382.755,"sentiment":"neutral","sentiment_score":-0.1705776502688726},{"text":"So would you be then charging me for the whole month, or would you pro rata it for July?","start":382.755,"end":388.29498,"sentiment":"neutral","sentiment_score":-0.19129390779294467},{"text":"K.","start":397.54,"end":398.04,"sentiment":"neutral","sentiment_score":-0.03244528919458389},{"text":"Yeah.","start":407.625,"end":408.125,"sentiment":"neutral","sentiment_score":0.08903546631336212}],"sentiment":"neutral","sentiment_score":-0.17141682773828507,"num_words":25,"start":381.875,"end":408.125},{"sentences":[{"text":"It's too late.","start":413.065,"end":414.285,"sentiment":"neutral","sentiment_score":-0.057277802377939224},{"text":"Yeah.","start":414.345,"end":414.585,"sentiment":"neutral","sentiment_score":0.027407042682170868},{"text":"Yeah.","start":414.585,"end":414.985,"sentiment":"neutral","sentiment_score":0.03054167330265045},{"text":"Okay.","start":414.985,"end":415.485,"sentiment":"neutral","sentiment_score":0.06653176993131638},{"text":"No.","start":434.995,"end":435.235,"sentiment":"neutral","sentiment_score":0.030682489275932312}],"sentiment":"neutral","sentiment_score":-0.0023814902773925234,"num_words":7,"start":413.065,"end":435.235},{"sentences":[{"text":"We I appreciate that, and I definitely will do my very best.","start":435.235,"end":438.755,"sentiment":"neutral","sentiment_score":0.3118850539127986},{"text":"It depends on I hope you have service where I'm going to end up.","start":438.755,"end":442.755,"sentiment":"neutral","sentiment_score":0.026693907366799458},{"text":"So then yeah.","start":442.755,"end":443.655,"sentiment":"neutral","sentiment_score":0.06705696135759354},{"text":"Yes.","start":458.11,"end":458.35,"sentiment":"neutral","sentiment_score":0.06350864470005035},{"text":"No.","start":458.35,"end":458.75,"sentiment":"neutral","sentiment_score":0.02428864873945713}],"sentiment":"neutral","sentiment_score":0.14210656540648592,"num_words":31,"start":435.235,"end":458.75},{"sentences":[{"text":"Definitely.","start":458.75,"end":459.25,"sentiment":"neutral","sentiment_score":0.04632981866598129},{"text":"Yep.","start":459.63,"end":460.13,"sentiment":"neutral","sentiment_score":0.0868007093667984},{"text":"Okay.","start":461.07,"end":461.57,"sentiment":"neutral","sentiment_score":0.08183421939611435},{"text":"No.","start":465.40503,"end":465.725,"sentiment":"neutral","sentiment_score":0.02271697297692299},{"text":"It's all good.","start":465.725,"end":466.36502,"sentiment":"neutral","sentiment_score":0.15453472236792246}],"sentiment":"neutral","sentiment_score":0.10018369821565491,"num_words":7,"start":458.75,"end":466.36502},{"sentences":[{"text":"So would you be able to send me an email or something that you've actually already like, this is gonna be pro rata for July, and they won't charge me the whole month?","start":466.36502,"end":475.02502,"sentiment":"neutral","sentiment_score":0.06121768743138422},{"text":"Okay.","start":491.855,"end":492.355,"sentiment":"neutral","sentiment_score":0.09085383266210556},{"text":"Wonderful.","start":503.135,"end":503.635,"sentiment":"positive","sentiment_score":0.541230320930481},{"text":"Thank you for your help, Melissa.","start":503.695,"end":505.075,"sentiment":"positive","sentiment_score":0.580629974603653},{"text":"Thank you.","start":511.48,"end":512.2,"sentiment":"positive","sentiment_score":0.7996962368488312}],"sentiment":"neutral","sentiment_score":0.1798939572127406,"num_words":43,"start":466.36502,"end":512.2},{"sentences":[{"text":"Bye.","start":512.2,"end":512.7,"sentiment":"positive","sentiment_score":0.5051506161689758}],"sentiment":"positive","sentiment_score":0.5051506161689758,"num_words":1,"start":512.2,"end":512.7}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your account. This is Melissa. Am I speaking to Farah?\n\nChannel 1: Yes, Melissa. How are you?\n\nChannel 0: I'm good. Thank you so much for giving us a callback. I tried to call you back earlier because the line just got up. And how may I help you today?\n\nChannel 1: Basically, you were calling me, so I'm returning your call. So I'm not sure.\n\nChannel 0: Okay. When did you receive a call from us? Just a minute ago?\n\nChannel 1: Yeah. Yeah. Yeah. But I was actually ringing to talk to someone in Airtel, and I got through. So I'm not sure if\n\nChannel 0: Mhmm.\n\nChannel 1: that was it. Yeah.\n\nChannel 0: Yeah. Yes. They advised me to call you back because we received, like, a a missed call from you, and I'm not really sure if your concern is about tech. But if you receive, like, a call from us from accounts, I'm sure it's about your invoice for this month.\n\nChannel 1: Yeah. So I think that you sent me an email yesterday, and I have paid the invoice last night.\n\nChannel 0: Oh,\n\nChannel 1: And,\n\nChannel 0: okay.\n\nChannel 1: yeah, I'm I'm also wondering if you can help me with something. So I've actually I when I rang, I actually got through to someone in tech support. And\n\nChannel 0: That's right.\n\nChannel 1: and so but he was gonna pass this request on to account. So but then I may as well speak to you since you're here. Basically, I need to stop this service in July. So what are the steps I need to take? I'm just wondering.\n\nChannel 0: Oh, okay. I got it. Thank you so much for letting us know, Farrah. And, of course, we would like to thank you for sending your payment last night. Please be advised once it's reflected, we will go ahead and send you the official payment receipt.\n\nFor proper documentation, have you sent your payment via BPAY?\n\nChannel 1: Yeah. Yeah. I've done BP. Yes.\n\nChannel 0: Okay. That's perfect. So that's all good. And then in regards with your service cancellation, what is the reason you would like to cancel the service by July? Are you moving out, changing\n\nChannel 1: Yeah.\n\nChannel 0: your\n\nChannel 1: I'm\n\nChannel 0: location?\n\nChannel 1: moving I'm moving out. I'm moving out to a new my location. So, otherwise, I would\n\nChannel 0: Oh.\n\nChannel 1: move take you guys wherever I was going, so I can't\n\nChannel 0: Oh,\n\nChannel 1: do that.\n\nChannel 0: yeah. So, basically, in reference with the service, what we can do is check your address so we can just check if we can transfer your services to your new location in that way. If you need the Internet service there, you don't need to pay a new connection fee. Do\n\nChannel 1: Okay.\n\nChannel 0: you already have your new address?\n\nChannel 1: No. No. I'm going to be in The UK for six months. So can I put a hold on this account and then come back so you don't charge me another fee, or what do I do?\n\nChannel 0: Okay. Sure. Sure. So you will be in UK for six\n\nChannel 1: Mhmm.\n\nChannel 0: months because I have to take note of this. And do you already have the date when are you coming back?\n\nChannel 1: Yeah. But it it won't be at the same address, though. So it'll be like, I'm coming back in January next year.\n\nChannel 0: Okay. And then by that time, that will be the time that you will be having the new address, or would you like me to take note the new address?\n\nChannel 1: Yeah. No. I don't have the new address now. I'll have it next year.\n\nChannel 0: Oh, okay. I got it. So here's what we are going to do. We can go ahead and have your service canceled to your current address. Just provide us your preferred date in July.\n\nK? And then\n\nChannel 1: Okay.\n\nChannel 0: we will have\n\nChannel 1: Yep.\n\nChannel 0: the reason why you would like to cancel this, and then we will wait for your advice once you came home in Australia. And then provide us the address by January, and then we will go ahead and check if your new address is serviceable by that time.\n\nChannel 1: Okay. Alright.\n\nChannel 0: So\n\nChannel 1: And\n\nChannel 0: what\n\nChannel 1: then\n\nChannel 0: is\n\nChannel 1: it\n\nChannel 0: your\n\nChannel 1: says\n\nChannel 0: preferred date in January July to have your\n\nChannel 1: ten.\n\nChannel 0: service canceled? July 10. Okay. Is there any specific time? Usually, we are processing a cancel cancellation service during morning.\n\nChannel 1: Yeah. It should be okay because I would have moved out of the place, like, two days before that, so I think it should be okay.\n\nChannel 0: Oh, okay. I got it. And when are you leaving? For UK.\n\nChannel 1: The Monday.\n\nChannel 0: Monday. Okay. I hope you will have a safe trip and safe travel. Okay? So July 10.\n\nOne moment here. Friday. So since you all you no longer in this address, technically, you are requesting to just cancel it by next month, July 10. Is there someone still using the services?\n\nChannel 1: No. But I'm at the address right now. I'm still living there until the tenth, so I need to use the service until July.\n\nChannel 0: Oh, okay. Oh, I'm sorry. I thought you already left.\n\nChannel 1: No.\n\nChannel 0: July\n\nChannel 1: No. I haven't yet.\n\nChannel 0: '10. One moment here. I'm just\n\nChannel 1: So\n\nChannel 0: putting\n\nChannel 1: how\n\nChannel 0: here\n\nChannel 1: how\n\nChannel 0: on\n\nChannel 1: does\n\nChannel 0: your\n\nChannel 1: it\n\nChannel 0: account.\n\nChannel 1: work? Like, the $69 I paid last night, that's for the last month or the next month?\n\nChannel 0: The amount that you pay, yes, last night is for your June services. As indicated\n\nChannel 1: Okay.\n\nChannel 0: from our invoice, it's covering June 1 until the end of this month. And your invoice, it's being sent every first covering the full month. So technically, you still receive an invoice on July 1, and then you\n\nChannel 1: Yep. Yeah.\n\nChannel 0: have to make sure that the invoice by July will be settled before the tenth. In that way, we can process your cancellation accordingly without delay because the account should be zero balance before we can process a service cancellation as per our customer request.\n\nChannel 1: Yeah. No. I understand that. So would you be then charging me for the whole month, or would you pro rata it for July?\n\nChannel 0: Oh, since you've provided a a notice, because in canceling, it's required a thirty days notice. Okay? So we can\n\nChannel 1: K.\n\nChannel 0: consider this as a thirty days notice. So it it it will be pro rata from July 1 to July 10. But base good thing that\n\nChannel 1: Yeah.\n\nChannel 0: you called in as early as you can, because if you called in, like, July 1, you have to pay\n\nChannel 1: It's\n\nChannel 0: the full July.\n\nChannel 1: too late. Yeah. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Alright? And we will wait for your comeback, Farrah. Please, you do have a great trip. Enjoy UK, and then we will wait for your callback by January. Okay?\n\nPlease be back to us. Actually, you're one of our valued customer in in Airtel AU.\n\nChannel 1: No. We I appreciate that, and I definitely will do my very best. It depends on I hope you have service where I'm going to end up.\n\nChannel 0: Yeah.\n\nChannel 1: So then yeah.\n\nChannel 0: That that's right. But just give us the address once you come back, and we'll be more than happy to check if your service, if the address is available to service you. Okay? That way we can\n\nChannel 1: Yes.\n\nChannel 0: help\n\nChannel 1: No.\n\nChannel 0: you\n\nChannel 1: Definitely.\n\nChannel 0: to get connected.\n\nChannel 1: Yep.\n\nChannel 0: Alright.\n\nChannel 1: Okay.\n\nChannel 0: Any anything else that I may help you today, Farrah?\n\nChannel 1: No. It's all good. So would you be able to send me an email or something that you've actually already like, this is gonna be pro rata for July, and they won't\n\nChannel 0: No.\n\nChannel 1: charge me\n\nChannel 0: Not\n\nChannel 1: the whole month?\n\nChannel 0: nothing to worry. We are not sending those kind of letters, but it be notated in your account. And, also, I will monitor your account on July 1 to make sure that it's pro rata. And then on the day that your service has been canceled, that's the time that\n\nChannel 1: Okay.\n\nChannel 0: you will receive a email confirmation that your services has been canceled. And nothing to worry. It's already been notated, and this will be taken care of accordingly. Okay?\n\nChannel 1: Wonderful. Thank you for your help, Melissa.\n\nChannel 0: Mhmm. You're welcome, Sarah. It's my pleasure to talk to you today. Please have a wonderful day ahead, and be safe.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.64,"sentiment":"neutral","sentiment_score":0.23120342195034027},{"text":"Thank you so much for calling your account.","start":0.64,"end":2.98,"sentiment":"positive","sentiment_score":0.5567467212677002},{"text":"This is Melissa.","start":3.1999998,"end":4.18,"sentiment":"positive","sentiment_score":0.3779313762982686},{"text":"Am I speaking to Farah?","start":4.24,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.2106469213962555}],"sentiment":"positive","sentiment_score":0.4042474075275309,"channel":0,"num_words":17,"start":0.39999998,"end":5.7799997},{"sentences":[{"text":"Yes, Melissa.","start":6.56,"end":7.52,"sentiment":"neutral","sentiment_score":0.1844230815768242},{"text":"How are you?","start":7.52,"end":8.34,"sentiment":"neutral","sentiment_score":0.22310618062814078}],"sentiment":"neutral","sentiment_score":0.20763294100761415,"channel":1,"num_words":5,"start":6.56,"end":8.34},{"sentences":[{"text":"I'm good.","start":8.639999,"end":9.28,"sentiment":"positive","sentiment_score":0.5170322060585022},{"text":"Thank you so much for giving us a callback.","start":9.28,"end":11.36,"sentiment":"positive","sentiment_score":0.5846573577986823},{"text":"I tried to call you back earlier because the line just got up.","start":11.36,"end":14.294999,"sentiment":"neutral","sentiment_score":0.08143075211690022},{"text":"And how may I help you today?","start":14.294999,"end":15.995,"sentiment":"neutral","sentiment_score":0.22191084495612554}],"sentiment":"neutral","sentiment_score":0.2873534298231525,"channel":0,"num_words":31,"start":8.639999,"end":15.995},{"sentences":[{"text":"Basically, you were calling me, so I'm returning your call.","start":17.535,"end":21.475,"sentiment":"neutral","sentiment_score":-0.21215441823005676},{"text":"So I'm not sure.","start":26.335,"end":27.555,"sentiment":"neutral","sentiment_score":-0.26846669241786003}],"sentiment":"neutral","sentiment_score":-0.22824363942657197,"channel":1,"num_words":14,"start":17.535,"end":27.555},{"sentences":[{"text":"Okay.","start":30.130001,"end":30.630001,"sentiment":"neutral","sentiment_score":-0.04431011900305748},{"text":"When did you receive a call from us?","start":30.85,"end":32.77,"sentiment":"neutral","sentiment_score":-0.04658175026997924},{"text":"Just a minute ago?","start":32.77,"end":33.91,"sentiment":"neutral","sentiment_score":-0.045725349336862564}],"sentiment":"neutral","sentiment_score":-0.046143501423872434,"channel":0,"num_words":13,"start":30.130001,"end":33.91},{"sentences":[{"text":"Yeah.","start":34.34,"end":34.66,"sentiment":"neutral","sentiment_score":-0.03289593383669853},{"text":"Yeah.","start":34.66,"end":34.9,"sentiment":"neutral","sentiment_score":-0.029370108619332314},{"text":"Yeah.","start":34.9,"end":35.14,"sentiment":"neutral","sentiment_score":-0.04203958436846733},{"text":"But I was actually ringing to talk to someone in Airtel, and I got through.","start":35.14,"end":39.059998,"sentiment":"neutral","sentiment_score":-0.13073573708534242},{"text":"So I'm not sure if","start":39.059998,"end":40.52,"sentiment":"neutral","sentiment_score":-0.20881494283676147}],"sentiment":"neutral","sentiment_score":-0.13519201727341051,"channel":1,"num_words":23,"start":34.34,"end":40.52},{"sentences":[{"text":"Mhmm.","start":41.17,"end":41.67,"sentiment":"neutral","sentiment_score":-0.14711028337478638}],"sentiment":"neutral","sentiment_score":-0.14711028337478638,"channel":0,"num_words":1,"start":41.17,"end":41.67},{"sentences":[{"text":"that was it.","start":41.385,"end":42.824997,"sentiment":"neutral","sentiment_score":-0.13482279082139334},{"text":"Yeah.","start":42.824997,"end":43.324997,"sentiment":"neutral","sentiment_score":-0.014633730053901672}],"sentiment":"neutral","sentiment_score":-0.10477552562952042,"channel":1,"num_words":4,"start":41.385,"end":43.324997},{"sentences":[{"text":"Yeah.","start":42.835003,"end":43.155003,"sentiment":"neutral","sentiment_score":-0.0036917589604854584},{"text":"Yes.","start":43.155003,"end":43.655003,"sentiment":"neutral","sentiment_score":0.008933822624385357},{"text":"They advised me to call you back because we received, like, a a missed call from you, and I'm not really sure if your concern is about tech.","start":44.035,"end":55.875,"sentiment":"neutral","sentiment_score":-0.1115661852860025},{"text":"But if you receive, like, a call from us from accounts, I'm sure it's about your invoice for this month.","start":55.875,"end":63.120003,"sentiment":"neutral","sentiment_score":-0.08136094156652689}],"sentiment":"neutral","sentiment_score":-0.09491659911349416,"channel":0,"num_words":50,"start":42.835003,"end":63.120003},{"sentences":[{"text":"Yeah.","start":63.899998,"end":64.299995,"sentiment":"neutral","sentiment_score":-0.006862536072731018},{"text":"So I think that you sent me an email yesterday, and I have paid the invoice last night.","start":64.299995,"end":68.72,"sentiment":"neutral","sentiment_score":-0.020705834962427616}],"sentiment":"neutral","sentiment_score":-0.01997724028402253,"channel":1,"num_words":19,"start":63.899998,"end":68.72},{"sentences":[{"text":"Oh,","start":69.42,"end":69.92,"sentiment":"neutral","sentiment_score":0.0003587454557418823}],"sentiment":"neutral","sentiment_score":0.0003587454557418823,"channel":0,"num_words":1,"start":69.42,"end":69.92},{"sentences":[{"text":"And,","start":69.854996,"end":70.354996,"sentiment":"neutral","sentiment_score":-0.01133570447564125}],"sentiment":"neutral","sentiment_score":-0.01133570447564125,"channel":1,"num_words":1,"start":69.854996,"end":70.354996},{"sentences":[{"text":"okay.","start":69.98,"end":70.48,"sentiment":"neutral","sentiment_score":-0.002883622422814369}],"sentiment":"neutral","sentiment_score":-0.002883622422814369,"channel":0,"num_words":1,"start":69.98,"end":70.48},{"sentences":[{"text":"yeah, I'm I'm also wondering if you can help me with something.","start":71.134995,"end":74.255,"sentiment":"neutral","sentiment_score":-0.025518164038658142},{"text":"So I've actually I when I rang, I actually got through to someone in tech support.","start":74.255,"end":79.314995,"sentiment":"neutral","sentiment_score":-0.052979956613853574},{"text":"And","start":79.774994,"end":80.274994,"sentiment":"neutral","sentiment_score":-0.021426331251859665}],"sentiment":"neutral","sentiment_score":-0.04052840019094533,"channel":1,"num_words":29,"start":71.134995,"end":80.274994},{"sentences":[{"text":"That's right.","start":80.055,"end":80.875,"sentiment":"neutral","sentiment_score":0.009928359650075436}],"sentiment":"neutral","sentiment_score":0.009928359650075436,"channel":0,"num_words":2,"start":80.055,"end":80.875},{"sentences":[{"text":"and so but he was gonna pass this request on to account.","start":81.63,"end":84.83,"sentiment":"neutral","sentiment_score":-0.06120305663595597},{"text":"So but then I may as well speak to you since you're here.","start":84.83,"end":87.65,"sentiment":"neutral","sentiment_score":-0.13372167887595984},{"text":"Basically, I need to stop this service in July.","start":88.19,"end":91.39,"sentiment":"neutral","sentiment_score":-0.2378297315703498},{"text":"So what are the steps I need to take?","start":91.39,"end":93.47,"sentiment":"neutral","sentiment_score":-0.11256354964441723},{"text":"I'm just wondering.","start":93.47,"end":94.369995,"sentiment":"neutral","sentiment_score":-0.06412870436906815}],"sentiment":"neutral","sentiment_score":-0.126494438023023,"channel":1,"num_words":46,"start":81.63,"end":94.369995},{"sentences":[{"text":"Oh, okay.","start":95.270004,"end":96.15,"sentiment":"neutral","sentiment_score":0.03734219819307327},{"text":"I got it.","start":96.15,"end":96.79,"sentiment":"neutral","sentiment_score":0.07477503021558125},{"text":"Thank you so much for letting us know, Farrah.","start":96.79,"end":99.45,"sentiment":"neutral","sentiment_score":0.32874003383848405},{"text":"And, of course, we would like to thank you for sending your payment last night.","start":99.815,"end":103.995,"sentiment":"neutral","sentiment_score":0.29357961813608807},{"text":"Please be advised once it's reflected, we will go ahead and send you the official payment receipt.","start":104.135,"end":110.315,"sentiment":"neutral","sentiment_score":0.12718215497101054}],"sentiment":"neutral","sentiment_score":0.21355349343755972,"channel":0,"num_words":46,"start":95.270004,"end":110.315},{"sentences":[{"text":"For proper documentation, have you sent your payment via BPAY?","start":110.455,"end":114.68,"sentiment":"neutral","sentiment_score":0.04691234305500984}],"sentiment":"neutral","sentiment_score":0.04691234305500984,"channel":0,"num_words":10,"start":110.455,"end":114.68},{"sentences":[{"text":"Yeah.","start":116.1,"end":116.42,"sentiment":"neutral","sentiment_score":0.05366911739110947},{"text":"Yeah.","start":116.42,"end":116.58,"sentiment":"neutral","sentiment_score":0.05421861261129379},{"text":"I've done BP.","start":116.58,"end":117.54,"sentiment":"neutral","sentiment_score":0.06136603901783625},{"text":"Yes.","start":117.54,"end":118.04,"sentiment":"neutral","sentiment_score":0.09609104692935944}],"sentiment":"neutral","sentiment_score":0.06467948233087857,"channel":1,"num_words":6,"start":116.1,"end":118.04},{"sentences":[{"text":"Okay.","start":118.34,"end":118.82,"sentiment":"neutral","sentiment_score":0.17571045458316803},{"text":"That's perfect.","start":118.82,"end":119.64,"sentiment":"neutral","sentiment_score":0.2734347805380821},{"text":"So that's all good.","start":120.1,"end":121.64,"sentiment":"positive","sentiment_score":0.7483408004045486},{"text":"And then in regards with your service cancellation, what is the reason you would like to cancel the service by July?","start":121.78,"end":129.955,"sentiment":"neutral","sentiment_score":-0.10970003760996319},{"text":"Are you moving out, changing","start":130.41501,"end":132.675,"sentiment":"neutral","sentiment_score":-0.03294686283916235}],"sentiment":"neutral","sentiment_score":0.037803276159772366,"channel":0,"num_words":33,"start":118.34,"end":132.675},{"sentences":[{"text":"Yeah.","start":132.425,"end":132.905,"sentiment":"neutral","sentiment_score":-0.011692475527524948}],"sentiment":"neutral","sentiment_score":-0.011692475527524948,"channel":1,"num_words":1,"start":132.425,"end":132.905},{"sentences":[{"text":"your","start":132.735,"end":133.05501,"sentiment":"neutral","sentiment_score":-0.015192062593996525}],"sentiment":"neutral","sentiment_score":-0.015192062593996525,"channel":0,"num_words":1,"start":132.735,"end":133.05501},{"sentences":[{"text":"I'm","start":132.905,"end":133.065,"sentiment":"neutral","sentiment_score":-0.012249842286109924}],"sentiment":"neutral","sentiment_score":-0.012249842286109924,"channel":1,"num_words":1,"start":132.905,"end":133.065},{"sentences":[{"text":"location?","start":133.05501,"end":133.55501,"sentiment":"neutral","sentiment_score":-0.00886985007673502}],"sentiment":"neutral","sentiment_score":-0.00886985007673502,"channel":0,"num_words":1,"start":133.05501,"end":133.55501},{"sentences":[{"text":"moving I'm moving out.","start":133.065,"end":134.585,"sentiment":"neutral","sentiment_score":-0.047387247905135155},{"text":"I'm moving out to a new my location.","start":134.585,"end":136.54,"sentiment":"neutral","sentiment_score":-0.026826994493603706},{"text":"So, otherwise, I would","start":136.54,"end":137.5,"sentiment":"neutral","sentiment_score":-0.039423811715096235}],"sentiment":"neutral","sentiment_score":-0.0351162621518597,"channel":1,"num_words":16,"start":133.065,"end":137.5},{"sentences":[{"text":"Oh.","start":137.295,"end":137.795,"sentiment":"neutral","sentiment_score":-0.036074042320251465}],"sentiment":"neutral","sentiment_score":-0.036074042320251465,"channel":0,"num_words":1,"start":137.295,"end":137.795},{"sentences":[{"text":"move take you guys wherever I was going, so I can't","start":137.5,"end":140.78,"sentiment":"neutral","sentiment_score":-0.10206001658331264}],"sentiment":"neutral","sentiment_score":-0.10206001658331264,"channel":1,"num_words":11,"start":137.5,"end":140.78},{"sentences":[{"text":"Oh,","start":140.735,"end":141.05501,"sentiment":"neutral","sentiment_score":-0.07951787114143372}],"sentiment":"neutral","sentiment_score":-0.07951787114143372,"channel":0,"num_words":1,"start":140.735,"end":141.05501},{"sentences":[{"text":"do that.","start":140.78,"end":141.43999,"sentiment":"neutral","sentiment_score":-0.07787342928349972}],"sentiment":"neutral","sentiment_score":-0.07787342928349972,"channel":1,"num_words":2,"start":140.78,"end":141.43999},{"sentences":[{"text":"yeah.","start":141.05501,"end":141.55501,"sentiment":"neutral","sentiment_score":0.01708797737956047},{"text":"So, basically, in reference with the service, what we can do is check your address so we can just check if we can transfer your services to your new location in that way.","start":141.87001,"end":153.97,"sentiment":"neutral","sentiment_score":0.052790492942387406},{"text":"If you need the Internet service there, you don't need to pay a new connection fee.","start":154.395,"end":158.895,"sentiment":"neutral","sentiment_score":0.0255299104610458},{"text":"Do","start":159.915,"end":160.155,"sentiment":"neutral","sentiment_score":0.011579740792512894}],"sentiment":"neutral","sentiment_score":0.04273005005191354,"channel":0,"num_words":51,"start":141.05501,"end":160.155},{"sentences":[{"text":"Okay.","start":160.005,"end":160.505,"sentiment":"neutral","sentiment_score":0.016403678804636}],"sentiment":"neutral","sentiment_score":0.016403678804636,"channel":1,"num_words":1,"start":160.005,"end":160.505},{"sentences":[{"text":"you already have your new address?","start":160.155,"end":161.935,"sentiment":"neutral","sentiment_score":0.0034754138129452863}],"sentiment":"neutral","sentiment_score":0.0034754138129452863,"channel":0,"num_words":6,"start":160.155,"end":161.935},{"sentences":[{"text":"No.","start":162.565,"end":162.80501,"sentiment":"neutral","sentiment_score":-0.0951644629240036},{"text":"No.","start":162.80501,"end":163.045,"sentiment":"neutral","sentiment_score":-0.1367994099855423},{"text":"I'm going to be in The UK for six months.","start":163.045,"end":165.465,"sentiment":"neutral","sentiment_score":-0.13112885653972625},{"text":"So can I put a hold on this account and then come back so you don't charge me another fee, or what do I do?","start":165.74,"end":172.72,"sentiment":"neutral","sentiment_score":-0.12778107404708863}],"sentiment":"neutral","sentiment_score":-0.12804808890497363,"channel":1,"num_words":37,"start":162.565,"end":172.72},{"sentences":[{"text":"Okay.","start":172.46,"end":172.96,"sentiment":"neutral","sentiment_score":0.017086677253246307},{"text":"Sure.","start":173.1,"end":173.5,"sentiment":"neutral","sentiment_score":0.04586189240217209},{"text":"Sure.","start":173.5,"end":173.74,"sentiment":"neutral","sentiment_score":0.05722254142165184},{"text":"So you will be in UK for six","start":173.74,"end":177.58,"sentiment":"neutral","sentiment_score":0.06540508475154638}],"sentiment":"neutral","sentiment_score":0.058491980826312844,"channel":0,"num_words":11,"start":172.46,"end":177.58},{"sentences":[{"text":"Mhmm.","start":177.58,"end":178.08,"sentiment":"neutral","sentiment_score":0.06630809605121613}],"sentiment":"neutral","sentiment_score":0.06630809605121613,"channel":1,"num_words":1,"start":177.58,"end":178.08},{"sentences":[{"text":"months because I have to take note of this.","start":177.58,"end":179.805,"sentiment":"neutral","sentiment_score":0.03810031008389261},{"text":"And do you already have the date when are you coming back?","start":179.965,"end":183.50499,"sentiment":"neutral","sentiment_score":0.024351895631601412}],"sentiment":"neutral","sentiment_score":0.030244073254011926,"channel":0,"num_words":21,"start":177.58,"end":183.50499},{"sentences":[{"text":"Yeah.","start":184.315,"end":184.55501,"sentiment":"neutral","sentiment_score":0.013691353611648084},{"text":"But it it won't be at the same address, though.","start":184.55501,"end":187.035,"sentiment":"neutral","sentiment_score":-0.02854401506483555},{"text":"So it'll be like, I'm coming back in January next year.","start":187.035,"end":190.255,"sentiment":"neutral","sentiment_score":0.0012772162339057434}],"sentiment":"neutral","sentiment_score":-0.011713609930170192,"channel":1,"num_words":22,"start":184.315,"end":190.255},{"sentences":[{"text":"Okay.","start":190.605,"end":190.92499,"sentiment":"neutral","sentiment_score":0.03466074913740158},{"text":"And then by that time, that will be the time that you will be having the new address, or would you like me to take note the new address?","start":190.92499,"end":199.37,"sentiment":"neutral","sentiment_score":0.03240896761417389}],"sentiment":"neutral","sentiment_score":0.03248402699828148,"channel":0,"num_words":30,"start":190.605,"end":199.37},{"sentences":[{"text":"Yeah.","start":200.0,"end":200.16,"sentiment":"neutral","sentiment_score":-0.02440727688372135},{"text":"No.","start":200.16,"end":200.40001,"sentiment":"neutral","sentiment_score":-0.11880726367235184},{"text":"I don't have the new address now.","start":200.40001,"end":201.84,"sentiment":"neutral","sentiment_score":-0.16469504364899226},{"text":"I'll have it next year.","start":201.84,"end":203.14,"sentiment":"neutral","sentiment_score":-0.15283135771751405}],"sentiment":"neutral","sentiment_score":-0.14715975962047065,"channel":1,"num_words":14,"start":200.0,"end":203.14},{"sentences":[{"text":"Oh, okay.","start":204.23,"end":205.21,"sentiment":"neutral","sentiment_score":0.025127208791673183},{"text":"I got it.","start":205.35,"end":206.25,"sentiment":"neutral","sentiment_score":0.05738432581226031},{"text":"So here's what we are going to do.","start":206.31,"end":208.39,"sentiment":"neutral","sentiment_score":0.10850616917014122},{"text":"We can go ahead and have your service canceled to your current address.","start":208.39,"end":215.245,"sentiment":"neutral","sentiment_score":0.13110138160678056},{"text":"Just provide us your preferred date in July.","start":215.30501,"end":219.80501,"sentiment":"neutral","sentiment_score":0.07895950367674232}],"sentiment":"neutral","sentiment_score":0.10077796290245127,"channel":0,"num_words":34,"start":204.23,"end":219.80501},{"sentences":[{"text":"K?","start":220.345,"end":220.585,"sentiment":"neutral","sentiment_score":0.050002895295619965},{"text":"And then","start":220.585,"end":220.985,"sentiment":"neutral","sentiment_score":0.049056222662329674}],"sentiment":"neutral","sentiment_score":0.04937178020675977,"channel":0,"num_words":3,"start":220.345,"end":220.985},{"sentences":[{"text":"Okay.","start":220.915,"end":221.415,"sentiment":"neutral","sentiment_score":0.05885215848684311}],"sentiment":"neutral","sentiment_score":0.05885215848684311,"channel":1,"num_words":1,"start":220.915,"end":221.415},{"sentences":[{"text":"we will have","start":220.985,"end":221.885,"sentiment":"neutral","sentiment_score":0.03479136526584625}],"sentiment":"neutral","sentiment_score":0.03479136526584625,"channel":0,"num_words":3,"start":220.985,"end":221.885},{"sentences":[{"text":"Yep.","start":221.47499,"end":221.97499,"sentiment":"neutral","sentiment_score":0.021523799747228622}],"sentiment":"neutral","sentiment_score":0.021523799747228622,"channel":1,"num_words":1,"start":221.47499,"end":221.97499},{"sentences":[{"text":"the reason why you would like to cancel this, and then we will wait for your advice once you came home in Australia.","start":222.505,"end":231.58,"sentiment":"neutral","sentiment_score":-0.00256613965915597},{"text":"And then provide us the address by January, and then we will go ahead and check if your new address is serviceable by that time.","start":231.72,"end":241.77501,"sentiment":"neutral","sentiment_score":0.06799496322870255}],"sentiment":"neutral","sentiment_score":0.034184434761603676,"channel":0,"num_words":48,"start":222.505,"end":241.77501},{"sentences":[{"text":"Okay.","start":241.47499,"end":241.97499,"sentiment":"neutral","sentiment_score":0.05881230533123016},{"text":"Alright.","start":242.275,"end":242.67499,"sentiment":"neutral","sentiment_score":0.012405185028910635}],"sentiment":"neutral","sentiment_score":0.03560874518007039,"channel":1,"num_words":2,"start":241.47499,"end":242.67499},{"sentences":[{"text":"So","start":242.475,"end":242.795,"sentiment":"neutral","sentiment_score":0.00859050638973713}],"sentiment":"neutral","sentiment_score":0.00859050638973713,"channel":0,"num_words":1,"start":242.475,"end":242.795},{"sentences":[{"text":"And","start":242.67499,"end":242.83499,"sentiment":"neutral","sentiment_score":0.008668804541230202}],"sentiment":"neutral","sentiment_score":0.008668804541230202,"channel":1,"num_words":1,"start":242.67499,"end":242.83499},{"sentences":[{"text":"what","start":242.795,"end":242.955,"sentiment":"neutral","sentiment_score":-0.0008134841918945312}],"sentiment":"neutral","sentiment_score":-0.0008134841918945312,"channel":0,"num_words":1,"start":242.795,"end":242.955},{"sentences":[{"text":"then","start":242.83499,"end":243.155,"sentiment":"neutral","sentiment_score":-0.0014235898852348328}],"sentiment":"neutral","sentiment_score":-0.0014235898852348328,"channel":1,"num_words":1,"start":242.83499,"end":243.155},{"sentences":[{"text":"is","start":242.955,"end":243.195,"sentiment":"neutral","sentiment_score":0.0035611260682344437}],"sentiment":"neutral","sentiment_score":0.0035611260682344437,"channel":0,"num_words":1,"start":242.955,"end":243.195},{"sentences":[{"text":"it","start":243.155,"end":243.315,"sentiment":"neutral","sentiment_score":0.007515564560890198}],"sentiment":"neutral","sentiment_score":0.007515564560890198,"channel":1,"num_words":1,"start":243.155,"end":243.315},{"sentences":[{"text":"your","start":243.195,"end":243.435,"sentiment":"neutral","sentiment_score":0.0046589989215135574}],"sentiment":"neutral","sentiment_score":0.0046589989215135574,"channel":0,"num_words":1,"start":243.195,"end":243.435},{"sentences":[{"text":"says","start":243.315,"end":243.815,"sentiment":"neutral","sentiment_score":0.001967908814549446}],"sentiment":"neutral","sentiment_score":0.001967908814549446,"channel":1,"num_words":1,"start":243.315,"end":243.815},{"sentences":[{"text":"preferred date in January July to have your","start":243.435,"end":246.395,"sentiment":"neutral","sentiment_score":0.007830051705241203}],"sentiment":"neutral","sentiment_score":0.007830051705241203,"channel":0,"num_words":8,"start":243.435,"end":246.395},{"sentences":[{"text":"ten.","start":246.19499,"end":246.69499,"sentiment":"neutral","sentiment_score":-0.0015075765550136566}],"sentiment":"neutral","sentiment_score":-0.0015075765550136566,"channel":1,"num_words":1,"start":246.19499,"end":246.69499},{"sentences":[{"text":"service canceled?","start":246.395,"end":247.295,"sentiment":"neutral","sentiment_score":-0.031221499666571617},{"text":"July 10.","start":248.315,"end":249.45502,"sentiment":"neutral","sentiment_score":-0.00005938764661550522},{"text":"Okay.","start":249.595,"end":250.095,"sentiment":"neutral","sentiment_score":0.005089671816676855},{"text":"Is there any specific time?","start":251.355,"end":254.32,"sentiment":"neutral","sentiment_score":0.0009514344856142998},{"text":"Usually, we are processing a cancel cancellation service during morning.","start":254.32,"end":259.46,"sentiment":"neutral","sentiment_score":-0.05623975768685341}],"sentiment":"neutral","sentiment_score":-0.030755625362507998,"channel":0,"num_words":20,"start":246.395,"end":259.46},{"sentences":[{"text":"Yeah.","start":260.95,"end":261.27002,"sentiment":"neutral","sentiment_score":0.17516648769378662},{"text":"It should be okay because I would have moved out of the place, like, two days before that, so I think it should be okay.","start":261.27002,"end":267.45,"sentiment":"neutral","sentiment_score":0.2893319237232208}],"sentiment":"neutral","sentiment_score":0.2849409454143964,"channel":1,"num_words":26,"start":260.95,"end":267.45},{"sentences":[{"text":"Oh, okay.","start":266.96,"end":267.94,"sentiment":"neutral","sentiment_score":0.11455775797367096},{"text":"I got it.","start":268.645,"end":269.445,"sentiment":"neutral","sentiment_score":0.12797643492619196},{"text":"And when are you leaving?","start":269.445,"end":270.905,"sentiment":"neutral","sentiment_score":0.02648867145180702},{"text":"For UK.","start":272.005,"end":272.985,"sentiment":"neutral","sentiment_score":0.019875353202223778}],"sentiment":"neutral","sentiment_score":0.0654365736991167,"channel":0,"num_words":12,"start":266.96,"end":272.985},{"sentences":[{"text":"The Monday.","start":274.235,"end":274.97498,"sentiment":"neutral","sentiment_score":0.04966244846582413}],"sentiment":"neutral","sentiment_score":0.04966244846582413,"channel":1,"num_words":2,"start":274.235,"end":274.97498},{"sentences":[{"text":"Monday.","start":275.76498,"end":276.26498,"sentiment":"neutral","sentiment_score":0.09891445934772491},{"text":"Okay.","start":276.32498,"end":276.82498,"sentiment":"neutral","sentiment_score":0.2908633053302765},{"text":"I hope you will have a safe trip and safe travel.","start":276.885,"end":281.95,"sentiment":"positive","sentiment_score":0.5334237841042605},{"text":"Okay?","start":282.09,"end":282.41,"sentiment":"neutral","sentiment_score":0.16816404461860657},{"text":"So July 10.","start":282.41,"end":283.95,"sentiment":"neutral","sentiment_score":0.03034938561419646}],"sentiment":"positive","sentiment_score":0.383332446546239,"channel":0,"num_words":17,"start":275.76498,"end":283.95},{"sentences":[{"text":"One moment here.","start":284.25,"end":285.39,"sentiment":"neutral","sentiment_score":0.03336265993614992},{"text":"Friday.","start":288.33002,"end":288.83002,"sentiment":"neutral","sentiment_score":0.007595151662826538},{"text":"So since you all you no longer in this address, technically, you are requesting to just cancel it by next month, July 10.","start":291.45,"end":303.255,"sentiment":"neutral","sentiment_score":-0.08062419117144916},{"text":"Is there someone still using the services?","start":303.255,"end":305.755,"sentiment":"neutral","sentiment_score":-0.015846769458481243}],"sentiment":"neutral","sentiment_score":-0.054635313284747744,"channel":0,"num_words":34,"start":284.25,"end":305.755},{"sentences":[{"text":"No.","start":306.91,"end":307.41,"sentiment":"neutral","sentiment_score":-0.13616269826889038},{"text":"But I'm at the address right now.","start":307.79,"end":309.39,"sentiment":"neutral","sentiment_score":-0.11307107231446675},{"text":"I'm still living there until the tenth, so I need to use the service until July.","start":309.39,"end":313.17,"sentiment":"neutral","sentiment_score":-0.11125818220898509}],"sentiment":"neutral","sentiment_score":-0.11282462999224663,"channel":1,"num_words":24,"start":306.91,"end":313.17},{"sentences":[{"text":"Oh, okay.","start":313.04,"end":313.78,"sentiment":"neutral","sentiment_score":-0.01809701230376959},{"text":"Oh, I'm sorry.","start":313.91998,"end":314.56,"sentiment":"neutral","sentiment_score":-0.06668589760859807},{"text":"I thought you already left.","start":314.56,"end":316.25998,"sentiment":"neutral","sentiment_score":-0.12102510035037994}],"sentiment":"neutral","sentiment_score":-0.08413772191852331,"channel":0,"num_words":10,"start":313.04,"end":316.25998},{"sentences":[{"text":"No.","start":316.83,"end":317.07,"sentiment":"neutral","sentiment_score":-0.1399422436952591}],"sentiment":"neutral","sentiment_score":-0.1399422436952591,"channel":1,"num_words":1,"start":316.83,"end":317.07},{"sentences":[{"text":"July","start":316.88,"end":317.38,"sentiment":"neutral","sentiment_score":-0.09604401886463164}],"sentiment":"neutral","sentiment_score":-0.09604401886463164,"channel":0,"num_words":1,"start":316.88,"end":317.38},{"sentences":[{"text":"No.","start":317.07,"end":317.39,"sentiment":"neutral","sentiment_score":-0.1446308791637421},{"text":"I haven't yet.","start":317.39,"end":318.29,"sentiment":"neutral","sentiment_score":-0.14648933708667755}],"sentiment":"neutral","sentiment_score":-0.14602472260594368,"channel":1,"num_words":4,"start":317.07,"end":318.29},{"sentences":[{"text":"'10.","start":318.96,"end":319.46,"sentiment":"neutral","sentiment_score":-0.026936179026961327},{"text":"One moment here.","start":321.44,"end":322.9,"sentiment":"neutral","sentiment_score":-0.012546870857477188},{"text":"I'm just","start":328.845,"end":329.565,"sentiment":"neutral","sentiment_score":-0.006508633028715849}],"sentiment":"neutral","sentiment_score":-0.012932342942804098,"channel":0,"num_words":6,"start":318.96,"end":329.565},{"sentences":[{"text":"So","start":329.33502,"end":329.655,"sentiment":"neutral","sentiment_score":-0.004546809941530228}],"sentiment":"neutral","sentiment_score":-0.004546809941530228,"channel":1,"num_words":1,"start":329.33502,"end":329.655},{"sentences":[{"text":"putting","start":329.565,"end":329.96503,"sentiment":"neutral","sentiment_score":0.01099424995481968}],"sentiment":"neutral","sentiment_score":0.01099424995481968,"channel":0,"num_words":1,"start":329.565,"end":329.96503},{"sentences":[{"text":"how","start":329.655,"end":330.135,"sentiment":"neutral","sentiment_score":0.0023955702781677246}],"sentiment":"neutral","sentiment_score":0.0023955702781677246,"channel":1,"num_words":1,"start":329.655,"end":330.135},{"sentences":[{"text":"here","start":329.96503,"end":330.285,"sentiment":"neutral","sentiment_score":0.013939779251813889}],"sentiment":"neutral","sentiment_score":0.013939779251813889,"channel":0,"num_words":1,"start":329.96503,"end":330.285},{"sentences":[{"text":"how","start":330.135,"end":330.295,"sentiment":"neutral","sentiment_score":0.007071636617183685}],"sentiment":"neutral","sentiment_score":0.007071636617183685,"channel":1,"num_words":1,"start":330.135,"end":330.295},{"sentences":[{"text":"on","start":330.285,"end":330.445,"sentiment":"neutral","sentiment_score":0.012376312166452408}],"sentiment":"neutral","sentiment_score":0.012376312166452408,"channel":0,"num_words":1,"start":330.285,"end":330.445},{"sentences":[{"text":"does","start":330.295,"end":330.61502,"sentiment":"neutral","sentiment_score":0.007135171443223953}],"sentiment":"neutral","sentiment_score":0.007135171443223953,"channel":1,"num_words":1,"start":330.295,"end":330.61502},{"sentences":[{"text":"your","start":330.445,"end":330.765,"sentiment":"neutral","sentiment_score":0.008009709417819977}],"sentiment":"neutral","sentiment_score":0.008009709417819977,"channel":0,"num_words":1,"start":330.445,"end":330.765},{"sentences":[{"text":"it","start":330.61502,"end":330.855,"sentiment":"neutral","sentiment_score":0.002844572067260742}],"sentiment":"neutral","sentiment_score":0.002844572067260742,"channel":1,"num_words":1,"start":330.61502,"end":330.855},{"sentences":[{"text":"account.","start":330.765,"end":331.265,"sentiment":"neutral","sentiment_score":-0.010328983888030052}],"sentiment":"neutral","sentiment_score":-0.010328983888030052,"channel":0,"num_words":1,"start":330.765,"end":331.265},{"sentences":[{"text":"work?","start":330.855,"end":331.095,"sentiment":"neutral","sentiment_score":0.006889031268656254},{"text":"Like, the $69 I paid last night, that's for the last month or the next month?","start":331.095,"end":335.355,"sentiment":"neutral","sentiment_score":-0.003287313797045499}],"sentiment":"neutral","sentiment_score":-0.0026887052637689255,"channel":1,"num_words":17,"start":330.855,"end":335.355},{"sentences":[{"text":"The amount that you pay, yes, last night is for your June services.","start":337.37,"end":343.15,"sentiment":"neutral","sentiment_score":0.024492782182418384},{"text":"As indicated","start":343.45,"end":344.27002,"sentiment":"neutral","sentiment_score":0.03715708665549755}],"sentiment":"neutral","sentiment_score":0.026181356112162272,"channel":0,"num_words":15,"start":337.37,"end":344.27002},{"sentences":[{"text":"Okay.","start":344.44998,"end":344.94998,"sentiment":"neutral","sentiment_score":0.05005541443824768}],"sentiment":"neutral","sentiment_score":0.05005541443824768,"channel":1,"num_words":1,"start":344.44998,"end":344.94998},{"sentences":[{"text":"from our invoice, it's covering June 1 until the end of this month.","start":344.49002,"end":350.03,"sentiment":"neutral","sentiment_score":0.03422613270007647},{"text":"And your invoice, it's being sent every first covering the full month.","start":350.25,"end":354.99503,"sentiment":"neutral","sentiment_score":0.05492974321047465},{"text":"So technically, you still receive an invoice on July 1, and then you","start":354.99503,"end":361.075,"sentiment":"neutral","sentiment_score":0.07077927257005985}],"sentiment":"neutral","sentiment_score":0.053269136500986,"channel":0,"num_words":38,"start":344.49002,"end":361.075},{"sentences":[{"text":"Yep.","start":360.895,"end":361.055,"sentiment":"neutral","sentiment_score":0.06371986120939255},{"text":"Yeah.","start":361.055,"end":361.555,"sentiment":"neutral","sentiment_score":0.08966939151287079}],"sentiment":"neutral","sentiment_score":0.07669462636113167,"channel":1,"num_words":2,"start":360.895,"end":361.555},{"sentences":[{"text":"have to make sure that the invoice by July will be settled before the tenth.","start":361.075,"end":367.87,"sentiment":"neutral","sentiment_score":0.0706533486644427},{"text":"In that way, we can process your cancellation accordingly without delay because the account should be zero balance before we can process a service cancellation as per our customer request.","start":367.93,"end":380.59,"sentiment":"neutral","sentiment_score":0.04463391974568367}],"sentiment":"neutral","sentiment_score":0.053307062718603346,"channel":0,"num_words":45,"start":361.075,"end":380.59},{"sentences":[{"text":"Yeah.","start":381.555,"end":381.875,"sentiment":"neutral","sentiment_score":-0.04697458446025848},{"text":"No.","start":381.875,"end":381.955,"sentiment":"neutral","sentiment_score":-0.19569367170333865},{"text":"I understand that.","start":381.955,"end":382.755,"sentiment":"neutral","sentiment_score":-0.1705776502688726},{"text":"So would you be then charging me for the whole month, or would you pro rata it for July?","start":382.755,"end":388.29498,"sentiment":"neutral","sentiment_score":-0.19129390779294467}],"sentiment":"neutral","sentiment_score":-0.18287439395984015,"channel":1,"num_words":24,"start":381.555,"end":388.29498},{"sentences":[{"text":"Oh, since you've provided a a notice, because in canceling, it's required a thirty days notice.","start":388.275,"end":396.375,"sentiment":"neutral","sentiment_score":-0.14982115011662245},{"text":"Okay?","start":396.64,"end":396.88,"sentiment":"neutral","sentiment_score":-0.06371989101171494},{"text":"So we can","start":396.88,"end":397.94,"sentiment":"neutral","sentiment_score":-0.052036563555399575}],"sentiment":"neutral","sentiment_score":-0.13084839917719365,"channel":0,"num_words":20,"start":388.275,"end":397.94},{"sentences":[{"text":"K.","start":397.54,"end":398.04,"sentiment":"neutral","sentiment_score":-0.03244528919458389}],"sentiment":"neutral","sentiment_score":-0.03244528919458389,"channel":1,"num_words":1,"start":397.54,"end":398.04},{"sentences":[{"text":"consider this as a thirty days notice.","start":398.24002,"end":400.66,"sentiment":"neutral","sentiment_score":-0.008005167357623577},{"text":"So it it it will be pro rata from July 1 to July 10.","start":401.12003,"end":406.0,"sentiment":"neutral","sentiment_score":0.008043585278626},{"text":"But base good thing that","start":406.0,"end":407.76,"sentiment":"neutral","sentiment_score":0.1545056089758873}],"sentiment":"neutral","sentiment_score":0.031888541049109057,"channel":0,"num_words":26,"start":398.24002,"end":407.76},{"sentences":[{"text":"Yeah.","start":407.625,"end":408.125,"sentiment":"neutral","sentiment_score":0.08903546631336212}],"sentiment":"neutral","sentiment_score":0.08903546631336212,"channel":1,"num_words":1,"start":407.625,"end":408.125},{"sentences":[{"text":"you called in as early as you can, because if you called in, like, July 1, you have to pay","start":407.76,"end":413.125,"sentiment":"neutral","sentiment_score":0.016227953601628542}],"sentiment":"neutral","sentiment_score":0.016227953601628542,"channel":0,"num_words":20,"start":407.76,"end":413.125},{"sentences":[{"text":"It's","start":413.065,"end":413.545,"sentiment":"neutral","sentiment_score":-0.026674393564462665}],"sentiment":"neutral","sentiment_score":-0.026674393564462665,"channel":1,"num_words":1,"start":413.065,"end":413.545},{"sentences":[{"text":"the full July.","start":413.125,"end":414.025,"sentiment":"neutral","sentiment_score":-0.0416931447883447}],"sentiment":"neutral","sentiment_score":-0.0416931447883447,"channel":0,"num_words":3,"start":413.125,"end":414.025},{"sentences":[{"text":"too late.","start":413.545,"end":414.285,"sentiment":"neutral","sentiment_score":-0.0725795067846775},{"text":"Yeah.","start":414.345,"end":414.585,"sentiment":"neutral","sentiment_score":0.027407042682170868},{"text":"Yeah.","start":414.585,"end":414.985,"sentiment":"neutral","sentiment_score":0.03054167330265045}],"sentiment":"neutral","sentiment_score":-0.021802574396133423,"channel":1,"num_words":4,"start":413.545,"end":414.985},{"sentences":[{"text":"Yeah.","start":414.885,"end":415.385,"sentiment":"neutral","sentiment_score":0.047139570116996765}],"sentiment":"neutral","sentiment_score":0.047139570116996765,"channel":0,"num_words":1,"start":414.885,"end":415.385},{"sentences":[{"text":"Okay.","start":414.985,"end":415.485,"sentiment":"neutral","sentiment_score":0.06653176993131638}],"sentiment":"neutral","sentiment_score":0.06653176993131638,"channel":1,"num_words":1,"start":414.985,"end":415.485},{"sentences":[{"text":"Alright?","start":415.845,"end":416.345,"sentiment":"neutral","sentiment_score":0.06846712529659271},{"text":"And we will wait for your comeback, Farrah.","start":416.645,"end":419.065,"sentiment":"neutral","sentiment_score":0.027673123870044947},{"text":"Please, you do have a great trip.","start":419.285,"end":422.485,"sentiment":"positive","sentiment_score":0.6243728910173688},{"text":"Enjoy UK, and then we will wait for your callback by January.","start":422.485,"end":427.46002,"sentiment":"neutral","sentiment_score":0.3033767802019914},{"text":"Okay?","start":427.6,"end":427.92,"sentiment":"neutral","sentiment_score":0.1369558423757553}],"sentiment":"neutral","sentiment_score":0.2909634330406271,"channel":0,"num_words":29,"start":415.845,"end":427.92},{"sentences":[{"text":"Please be back to us.","start":427.92,"end":429.38,"sentiment":"neutral","sentiment_score":0.09498064070940018},{"text":"Actually, you're one of our valued customer in in Airtel AU.","start":429.68002,"end":434.18002,"sentiment":"neutral","sentiment_score":0.20578901063312183}],"sentiment":"neutral","sentiment_score":0.17116139503195882,"channel":0,"num_words":16,"start":427.92,"end":434.18002},{"sentences":[{"text":"No.","start":434.995,"end":435.235,"sentiment":"neutral","sentiment_score":0.030682489275932312},{"text":"We I appreciate that, and I definitely will do my very best.","start":435.235,"end":438.755,"sentiment":"neutral","sentiment_score":0.3118850539127986},{"text":"It depends on I hope you have service where I'm going to end up.","start":438.755,"end":442.755,"sentiment":"neutral","sentiment_score":0.026693907366799458}],"sentiment":"neutral","sentiment_score":0.15359325330980397,"channel":1,"num_words":27,"start":434.995,"end":442.755},{"sentences":[{"text":"Yeah.","start":442.57498,"end":443.07498,"sentiment":"neutral","sentiment_score":0.07921954244375229}],"sentiment":"neutral","sentiment_score":0.07921954244375229,"channel":0,"num_words":1,"start":442.57498,"end":443.07498},{"sentences":[{"text":"So then yeah.","start":442.755,"end":443.655,"sentiment":"neutral","sentiment_score":0.06705696135759354}],"sentiment":"neutral","sentiment_score":0.06705696135759354,"channel":1,"num_words":3,"start":442.755,"end":443.655},{"sentences":[{"text":"That that's right.","start":443.375,"end":444.495,"sentiment":"neutral","sentiment_score":0.12709408750136694},{"text":"But just give us the address once you come back, and we'll be more than happy to check if your service, if the address is available to service you.","start":444.495,"end":456.69998,"sentiment":"neutral","sentiment_score":0.11621649023787729},{"text":"Okay?","start":456.69998,"end":457.19998,"sentiment":"neutral","sentiment_score":0.07701772451400757},{"text":"That way we can","start":457.34,"end":458.22,"sentiment":"neutral","sentiment_score":0.09434458054602146}],"sentiment":"neutral","sentiment_score":0.11367450070542258,"channel":0,"num_words":37,"start":443.375,"end":458.22},{"sentences":[{"text":"Yes.","start":458.11,"end":458.35,"sentiment":"neutral","sentiment_score":0.06350864470005035}],"sentiment":"neutral","sentiment_score":0.06350864470005035,"channel":1,"num_words":1,"start":458.11,"end":458.35},{"sentences":[{"text":"help","start":458.22,"end":458.46,"sentiment":"neutral","sentiment_score":0.042636238038539886}],"sentiment":"neutral","sentiment_score":0.042636238038539886,"channel":0,"num_words":1,"start":458.22,"end":458.46},{"sentences":[{"text":"No.","start":458.35,"end":458.75,"sentiment":"neutral","sentiment_score":0.02428864873945713}],"sentiment":"neutral","sentiment_score":0.02428864873945713,"channel":1,"num_words":1,"start":458.35,"end":458.75},{"sentences":[{"text":"you","start":458.46,"end":458.78,"sentiment":"neutral","sentiment_score":0.01781429722905159}],"sentiment":"neutral","sentiment_score":0.01781429722905159,"channel":0,"num_words":1,"start":458.46,"end":458.78},{"sentences":[{"text":"Definitely.","start":458.75,"end":459.25,"sentiment":"neutral","sentiment_score":0.04632981866598129}],"sentiment":"neutral","sentiment_score":0.04632981866598129,"channel":1,"num_words":1,"start":458.75,"end":459.25},{"sentences":[{"text":"to get connected.","start":458.78,"end":459.75998,"sentiment":"neutral","sentiment_score":0.045678562174240746}],"sentiment":"neutral","sentiment_score":0.045678562174240746,"channel":0,"num_words":3,"start":458.78,"end":459.75998},{"sentences":[{"text":"Yep.","start":459.63,"end":460.13,"sentiment":"neutral","sentiment_score":0.0868007093667984}],"sentiment":"neutral","sentiment_score":0.0868007093667984,"channel":1,"num_words":1,"start":459.63,"end":460.13},{"sentences":[{"text":"Alright.","start":461.02,"end":461.52,"sentiment":"neutral","sentiment_score":0.10688789933919908}],"sentiment":"neutral","sentiment_score":0.10688789933919908,"channel":0,"num_words":1,"start":461.02,"end":461.52},{"sentences":[{"text":"Okay.","start":461.07,"end":461.57,"sentiment":"neutral","sentiment_score":0.08183421939611435}],"sentiment":"neutral","sentiment_score":0.08183421939611435,"channel":1,"num_words":1,"start":461.07,"end":461.57},{"sentences":[{"text":"Any anything else that I may help you today, Farrah?","start":461.74,"end":464.72,"sentiment":"neutral","sentiment_score":0.06458168346434831}],"sentiment":"neutral","sentiment_score":0.06458168346434831,"channel":0,"num_words":10,"start":461.74,"end":464.72},{"sentences":[{"text":"No.","start":465.40503,"end":465.725,"sentiment":"neutral","sentiment_score":0.02271697297692299},{"text":"It's all good.","start":465.725,"end":466.36502,"sentiment":"neutral","sentiment_score":0.15453472236792246},{"text":"So would you be able to send me an email or something that you've actually already like, this is gonna be pro rata for July, and they won't","start":466.36502,"end":473.725,"sentiment":"neutral","sentiment_score":0.07289233111909457}],"sentiment":"neutral","sentiment_score":0.07897832535672933,"channel":1,"num_words":32,"start":465.40503,"end":473.725},{"sentences":[{"text":"No.","start":473.675,"end":473.995,"sentiment":"neutral","sentiment_score":0.009564979001879692}],"sentiment":"neutral","sentiment_score":0.009564979001879692,"channel":0,"num_words":1,"start":473.675,"end":473.995},{"sentences":[{"text":"charge me","start":473.725,"end":474.20502,"sentiment":"neutral","sentiment_score":0.012031503021717072}],"sentiment":"neutral","sentiment_score":0.012031503021717072,"channel":1,"num_words":2,"start":473.725,"end":474.20502},{"sentences":[{"text":"Not","start":473.995,"end":474.495,"sentiment":"neutral","sentiment_score":-0.011090457439422607}],"sentiment":"neutral","sentiment_score":-0.011090457439422607,"channel":0,"num_words":1,"start":473.995,"end":474.495},{"sentences":[{"text":"the whole month?","start":474.20502,"end":475.02502,"sentiment":"neutral","sentiment_score":-0.014954864047467709}],"sentiment":"neutral","sentiment_score":-0.014954864047467709,"channel":1,"num_words":3,"start":474.20502,"end":475.02502},{"sentences":[{"text":"nothing to worry.","start":475.035,"end":475.915,"sentiment":"neutral","sentiment_score":0.042827883114417396},{"text":"We are not sending those kind of letters, but it be notated in your account.","start":475.915,"end":481.215,"sentiment":"neutral","sentiment_score":0.06664110869169235},{"text":"And, also, I will monitor your account on July 1 to make sure that it's pro rata.","start":481.69998,"end":487.06,"sentiment":"neutral","sentiment_score":0.09933276868918363},{"text":"And then on the day that your service has been canceled, that's the time that","start":487.06,"end":491.94,"sentiment":"neutral","sentiment_score":0.0636909507215023}],"sentiment":"neutral","sentiment_score":0.07544243216514587,"channel":0,"num_words":50,"start":475.035,"end":491.94},{"sentences":[{"text":"Okay.","start":491.855,"end":492.355,"sentiment":"neutral","sentiment_score":0.09085383266210556}],"sentiment":"neutral","sentiment_score":0.09085383266210556,"channel":1,"num_words":1,"start":491.855,"end":492.355},{"sentences":[{"text":"you will receive a email confirmation that your services has been canceled.","start":491.94,"end":496.875,"sentiment":"neutral","sentiment_score":0.17222908263405165},{"text":"And nothing to worry.","start":496.935,"end":498.075,"sentiment":"neutral","sentiment_score":0.16344740241765976},{"text":"It's already been notated, and this will be taken care of accordingly.","start":498.215,"end":502.075,"sentiment":"neutral","sentiment_score":0.23993167902032533},{"text":"Okay?","start":502.215,"end":502.715,"sentiment":"neutral","sentiment_score":0.16525483131408691}],"sentiment":"neutral","sentiment_score":0.19879219244266377,"channel":0,"num_words":29,"start":491.94,"end":502.715},{"sentences":[{"text":"Wonderful.","start":503.135,"end":503.635,"sentiment":"positive","sentiment_score":0.541230320930481},{"text":"Thank you for your help, Melissa.","start":503.695,"end":505.075,"sentiment":"positive","sentiment_score":0.580629974603653}],"sentiment":"positive","sentiment_score":0.5750014526503426,"channel":1,"num_words":7,"start":503.135,"end":505.075},{"sentences":[{"text":"Mhmm.","start":504.695,"end":505.195,"sentiment":"neutral","sentiment_score":0.1937273740768433},{"text":"You're welcome, Sarah.","start":505.73502,"end":506.695,"sentiment":"positive","sentiment_score":0.39954668283462524},{"text":"It's my pleasure to talk to you today.","start":506.695,"end":508.45502,"sentiment":"positive","sentiment_score":0.5866618510335684},{"text":"Please have a wonderful day ahead, and be safe.","start":508.45502,"end":510.84,"sentiment":"positive","sentiment_score":0.8245934777789645}],"sentiment":"positive","sentiment_score":0.6431906443266642,"channel":0,"num_words":21,"start":504.695,"end":510.84},{"sentences":[{"text":"Thank you.","start":511.48,"end":512.2,"sentiment":"positive","sentiment_score":0.7996962368488312},{"text":"Bye.","start":512.2,"end":512.7,"sentiment":"positive","sentiment_score":0.5051506161689758}],"sentiment":"positive","sentiment_score":0.7015143632888794,"channel":1,"num_words":3,"start":511.48,"end":512.7},{"sentences":[{"text":"Thank you.","start":512.76,"end":513.48,"sentiment":"positive","sentiment_score":0.7035777270793915},{"text":"Bye.","start":513.48,"end":513.98,"sentiment":"neutral","sentiment_score":-0.08725433796644211}],"sentiment":"positive","sentiment_score":0.4399670387307803,"channel":0,"num_words":3,"start":512.76,"end":513.98}]},"summary":{"result":"success","short":"A customer called to cancel their service due to a trip away from their current address. The representative informed them that they had paid the invoice and were waiting for it to be processed. The customer declined the offer to cancel the service and was transferred to their new address. The agent informed the customer that they needed a 30-day notice to process the cancellation, but they can consider it pro rata until July. The agent reminded the customer to send an email confirmation of cancellation and assured them that their account will be updated accordingly."},"intents":{"segments":[{"text":"Thank you so much for giving us a callback. I tried to call you back earlier because the line just got up. And how may I help you today?","start_word":24,"end_word":52,"intents":[{"intent":"Provide assistance","confidence_score":0.057933267}]},{"text":"Basically, you were calling me, so I'm returning your call. So I'm not sure. Okay.","start_word":53,"end_word":67,"intents":[{"intent":"Return call","confidence_score":0.7499337}]},{"text":"They advised me to call you back because we received, like, a a missed call from you, and I'm not really sure if your concern is about tech. But if you receive, like, a call from us from accounts, I'm sure it's about your invoice for this month. Yeah.","start_word":110,"end_word":158,"intents":[{"intent":"Pay invoice","confidence_score":0.03162417}]},{"text":"Basically, I need to stop this service in July.","start_word":236,"end_word":244,"intents":[{"intent":"Stop service","confidence_score":0.1313515}]},{"text":"And then in regards with your service cancellation, what is the reason you would like to cancel the service by July?","start_word":326,"end_word":346,"intents":[{"intent":"Cancel service","confidence_score":0.5908056}]},{"text":"So, basically, in reference with the service, what we can do is check your address so we can just check if we can transfer your services to your new location in that way. If you need the Internet service there, you don't need to pay a new connection fee. Do Okay.","start_word":388,"end_word":438,"intents":[{"intent":"Transfer services","confidence_score":0.67497736},{"intent":"Check address","confidence_score":0.63887686}]},{"text":"the reason why you would like to cancel this, and then we will wait for your advice once you came home in Australia. And then provide us the address by January, and then we will go ahead and check if your new address is serviceable by that time. Okay.","start_word":623,"end_word":671,"intents":[{"intent":"Wait for advice","confidence_score":0.03967697}]},{"text":"Is there any specific time?","start_word":695,"end_word":699,"intents":[{"intent":"Confirm details","confidence_score":0.0038566324}]},{"text":"Usually, we are processing a cancel cancellation service during morning. Yeah.","start_word":700,"end_word":710,"intents":[{"intent":"Cancel service","confidence_score":0.21507674}]},{"text":"But I'm at the address right now. I'm still living there until the tenth, so I need to use the service until July. Oh, okay.","start_word":802,"end_word":826,"intents":[{"intent":"Inform about service usage","confidence_score":0.00085819047}]},{"text":"The amount that you pay, yes, last night is for your June services. As indicated Okay.","start_word":874,"end_word":889,"intents":[{"intent":"Confirm payment","confidence_score":0.019605886}]},{"text":"from our invoice, it's covering June 1 until the end of this month. And your invoice, it's being sent every first covering the full month. So technically, you still receive an invoice on July 1, and then you Yep.","start_word":890,"end_word":928,"intents":[{"intent":"Provide invoice","confidence_score":0.06730955}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.23120342195034027},{"text":"Thank you so much for calling your account. This is Melissa.","start_word":1,"end_word":11,"sentiment":"positive","sentiment_score":0.5048826336860657},{"text":"Am I speaking to Farah? Yes, Melissa. How are you?","start_word":12,"end_word":21,"sentiment":"neutral","sentiment_score":0.21859948337078097},{"text":"I'm good. Thank you so much for giving us a callback.","start_word":22,"end_word":32,"sentiment":"positive","sentiment_score":0.5613909363746643},{"text":"I tried to call you back earlier because the line just got up. And how may I help you today? Basically, you were calling me, so I'm returning your call. So I'm not sure. Okay. When did you receive a call from us? Just a minute ago? Yeah. Yeah. Yeah. But I was actually ringing to talk to someone in Airtel, and I got through. So I'm not sure if Mhmm. that was it. Yeah. Yeah. Yes. They advised me to call you back because we received, like, a a missed call from you, and I'm not really sure if your concern is about tech. But if you receive, like, a call from us from accounts, I'm sure it's about your invoice for this month. Yeah. So I think that you sent me an email yesterday, and I have paid the invoice last night. Oh, And, okay. yeah, I'm I'm also wondering if you can help me with something. So I've actually I when I rang, I actually got through to someone in tech support. And That's right. and so but he was gonna pass this request on to account. So but then I may as well speak to you since you're here. Basically, I need to stop this service in July. So what are the steps I need to take? I'm just wondering. Oh, okay. I got it. Thank you so much for letting us know, Farrah. And, of course, we would like to thank you for sending your payment last night. Please be advised once it's reflected, we will go ahead and send you the official payment receipt. For proper documentation, have you sent your payment via BPAY? Yeah. Yeah. I've done BP. Yes. Okay.","start_word":33,"end_word":319,"sentiment":"neutral","sentiment_score":-0.025002550333738327},{"text":"That's perfect. So that's all good.","start_word":320,"end_word":325,"sentiment":"positive","sentiment_score":0.6535285214583079},{"text":"And then in regards with your service cancellation, what is the reason you would like to cancel the service by July? Are you moving out, changing Yeah. your I'm location? moving I'm moving out. I'm moving out to a new my location. So, otherwise, I would Oh. move take you guys wherever I was going, so I can't Oh, do that. yeah. So, basically, in reference with the service, what we can do is check your address so we can just check if we can transfer your services to your new location in that way. If you need the Internet service there, you don't need to pay a new connection fee. Do Okay. you already have your new address? No. No. I'm going to be in The UK for six months. So can I put a hold on this account and then come back so you don't charge me another fee, or what do I do? Okay. Sure. Sure. So you will be in UK for six months Mhmm. because I have to take note of this. And do you already have the date when are you coming back? Yeah. But it it won't be at the same address, though. So it'll be like, I'm coming back in January next year. Okay. And then by that time, that will be the time that you will be having the new address, or would you like me to take note the new address? Yeah. No. I don't have the new address now. I'll have it next year. Oh, okay. I got it. So here's what we are going to do. We can go ahead and have your service canceled to your current address. Just provide us your preferred date in July. K? And then Okay. we will have Yep. the reason why you would like to cancel this, and then we will wait for your advice once you came home in Australia. And then provide us the address by January, and then we will go ahead and check if your new address is serviceable by that time. Okay. Alright. So And what then is it your says preferred date in January July to have your ten. service canceled? July 10. Okay. Is there any specific time? Usually, we are processing a cancel cancellation service during morning. Yeah. It should be okay because I would have moved out of the place, like, two days before that, so I think it should be okay. Oh, okay. I got it. And when are you leaving? For UK. The Monday. Monday. Okay.","start_word":326,"end_word":751,"sentiment":"neutral","sentiment_score":0.012676120754287626},{"text":"I hope you will have a safe trip and safe travel.","start_word":752,"end_word":762,"sentiment":"positive","sentiment_score":0.5363550186157227},{"text":"Okay? So July 10. One moment here. Friday. So since you all you no longer in this address, technically, you are requesting to just cancel it by next month, July 10. Is there someone still using the services? No. But I'm at the address right now. I'm still living there until the tenth, so I need to use the service until July. Oh, okay. Oh, I'm sorry. I thought you already left. No. July No. I haven't yet. '10. One moment here. I'm just So putting how here how on does your it account. work? Like, the $69 I paid last night, that's for the last month or the next month? The amount that you pay, yes, last night is for your June services. As indicated Okay. from our invoice, it's covering June 1 until the end of this month. And your invoice, it's being sent every first covering the full month. So technically, you still receive an invoice on July 1, and then you Yep. Yeah. have to make sure that the invoice by July will be settled before the tenth. In that way, we can process your cancellation accordingly without delay because the account should be zero balance before we can process a service cancellation as per our customer request. Yeah. No. I understand that. So would you be then charging me for the whole month, or would you pro rata it for July? Oh, since you've provided a a notice, because in canceling, it's required a thirty days notice. Okay? So we can K. consider this as a thirty days notice. So it it it will be pro rata from July 1 to July 10. But base good thing that Yeah. you called in as early as you can, because if you called in, like, July 1, you have to pay It's the full July. too late. Yeah. Yeah. Yeah. Okay. Alright? And we will wait for your comeback, Farrah.","start_word":763,"end_word":1085,"sentiment":"neutral","sentiment_score":-0.023975546272823316},{"text":"Please, you do have a great trip.","start_word":1086,"end_word":1092,"sentiment":"positive","sentiment_score":0.6136950254440308},{"text":"Enjoy UK, and then we will wait for your callback by January. Okay? Please be back to us. Actually, you're one of our valued customer in in Airtel AU. No. We I appreciate that, and I definitely will do my very best. It depends on I hope you have service where I'm going to end up. Yeah. So then yeah. That that's right. But just give us the address once you come back, and we'll be more than happy to check if your service, if the address is available to service you. Okay? That way we can Yes. help No. you Definitely. to get connected. Yep. Alright. Okay. Any anything else that I may help you today, Farrah? No. It's all good. So would you be able to send me an email or something that you've actually already like, this is gonna be pro rata for July, and they won't No. charge me Not the whole month? nothing to worry. We are not sending those kind of letters, but it be notated in your account. And, also, I will monitor your account on July 1 to make sure that it's pro rata. And then on the day that your service has been canceled, that's the time that Okay. you will receive a email confirmation that your services has been canceled. And nothing to worry. It's already been notated, and this will be taken care of accordingly. Okay?","start_word":1093,"end_word":1329,"sentiment":"neutral","sentiment_score":0.11729787290096284},{"text":"Wonderful. Thank you for your help, Melissa.","start_word":1330,"end_word":1336,"sentiment":"positive","sentiment_score":0.570809543132782},{"text":"Mhmm.","start_word":1337,"end_word":1337,"sentiment":"neutral","sentiment_score":0.1937273740768433},{"text":"You're welcome, Sarah. It's my pleasure to talk to you today. Please have a wonderful day ahead, and be safe. Thank you. Bye. Thank you. Bye.","start_word":1338,"end_word":1363,"sentiment":"positive","sentiment_score":0.6351936207367823}],"average":{"sentiment":"neutral","sentiment_score":0.05310250567151355}}}}