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Yeah. Let me just check your account. Hang on. Hello, Wei? Yes. Thank you for waiting. Yeah. Have you reset the router? Mhmm. No. That's all good. Is the router plugged into the NTT box? Like, the one w a n port on your router? W a n. Yeah. And may I, yeah, may I know the router's indicator light? What is the color? Is it red, green? The but what is the color of the lights when they're out there? Okay. Mhmm. Okay. Mhmm. Yeah. So the service address is 7 Canterbury, Crescent, Deakin, A C T 26. Hang on. Let me just confirm. Mhmm. Okay. Hang on. Let me just check here. I see. So upon checking your order, this is the address as well. It's 7 Canterbury Crest, Deakin, Australian Capital Territory. That's why we registered the address under this, ma'am. Mhmm. Yeah. I can switch it. Is it okay if you email me the address to just a response to my email, which is moraine mhmm. Hang on. Can you just response to the email on where I asked your date of birth and driver's license number to that thread? Yeah. First, to check the address. Not yet. Just still waiting. Is it at themoraine@artho.net.au? Mhmm. Okay. Yeah. Very good. I just received it. Okay. Is it okay if I put you on hold? Let me just check the network at this address and switch. Yeah. Okay. Hang on. Hello, Wei? Yes. Thank you for waiting. So we have successfully activated the service at your correct address. Just wanted to confirm, it's Unit 551 Slash 70 F Carpidus Street, Gunga Lin, ACD 29112. One 2. Sorry. Okay. So we have sent you the email instruction for your reference as well. Have you received it? Yeah. Yeah. So just wanted to ask what is the make and model of the router for us to check the compatibility? Yeah. Because upon checking the correct address, this is under Supa Network. It's not NBN anymore. So I'll walk you through on how to log in to the router's interface. First, establish a connection. Okay. Sorry. Your line is breaking up. I cannot hear you well. Sorry. Your line is breaking up. I cannot hear you well. Yeah. I can hear you now. Mhmm. AX5400. Wi Fi six. Router. Okay. Okay. Hang on. Let me just check the specs. Is it? Hello, Wei? Yes. So upon checking the router, it has a PPPoE authentication, which will which will be needing to establish a connection. Is it is this brand new or you have used this before? Okay. I see. Yeah. We can try to configure this one. Okay. So can we now log in to the router's interface? Do you have your laptop or computer that we can use? Okay. We can try on your phone, but sometimes using phone is not working. We cannot log in to the router's interface, but we can still check. Yeah. So yeah. Can you please connect to the router's Wi Fi network even without Internet access to access the router's interface during setup? Yeah. Can you see the IP address at the back of your router? Because sometimes it's different. This is just the common IP address. At the back of your router, there's you'll find a sticker with your Wi Fi. Yeah. Okay. Does it ask you a username and password? Yeah. Please use the default username and password on the back of your router to log in. Mhmm. Okay. You're now on the settings. Okay. Awesome. Now look for the PPPoE settings option, usually under Internet or one settings, w a n settings. Mhmm. Yeah. Sorry. What is the username and password? Is there a PPPoE settings? How about the Internet settings? Yeah. Sure. Mhmm. Sorry? You should find the connection type, then you should choose PPPoE for the connection type. Then it will ask you again the username and password. Just type in the username and password that I emailed you, the PPPoE. Have you select a p PPPoE as a connection type already? Mhmm. Okay. Is there a network settings or no? None. Okay. Internet. Then it should be asking you an Internet connection type. Where you you select PPPoE. Okay. Under network settings, what can you see? It has a VVSL? Okay. Can you can you click the Internet? Yeah. Is it okay if you send me a screenshot of that one for me to have a reference? Yes. I can hear you. So under Internet, there's no Internet connection type? But it's not you cannot select Internet connection type because there should be a option there. PPPoE, dynamic. It's not okay. Yes, sir. Just waiting for it. Okay. Haven't received it yet. Can you click the e w a n? E W A N. Sure. Yes. Sure. Yeah. Because if this is NBN, you just need to reset the router. It should be working after that. But since in your address is super network, we need to configure the router first, especially if you're using your own one. Yes. That's just wait for it. Sure. Sorry? Your Internet is now Supa Networks, not NBN anymore. Yeah? So upon checking the picture as well, there's a phone socket. So it means it's a v ADSL as well. VDSL. Yeah. Actually, this mhmm. Yeah. That's correct. But we do encounter this with other customer that when when their router is VDSL, it's not configuring with the Internet. That's why we're recommending a router which is compatible with optic fiber grade connections, but we can still try to double check. It's not you cannot it's not visible anymore at your device. We just need to enter the credentials correctly first to establish a connection, but it won't let us enter it. The reason might be the router is not compatible. Yeah. E W A N E 1. Okay. Yeah. No. You just it's already PPPOE? Yeah. Can we enter the username and password now? The one that I provided you. The p p p o e username and password. Sorry? It's already answered? It's already entered. Okay. Yeah. Connection type is t should be t t p o e. What do you mean nothing? Can we skip that one? Yeah. Let's just skip it. What's important is you enter the username and password that I emailed you. Mhmm. It's AIR123 0 sorry? It's p it should be PPPoE still, not IPOE. Or if you can skip that one. Then what is it's still error? The credentials is already there? Have you clicked save? Mhmm. It should be connected now after you enter the credentials, but it's still not connected on their end as well. Is it okay if you send me the screenshot of how you entered it and the one that you selected? Not sure. Still not connected. Does it recommend you to reboot or no? After you you click okay, it does not says anything like successful, you're connected, or error. Yeah. Can you click okay? Not yet. Still waiting. Hang on. Yeah. Received the picture. Let me just double check. Yeah. Authentication type. May I know the option at the authentication type? Or there's no other option. May I know the other option for the authentication type? Mhmm. K. You click okay now? Mhmm. Okay. I can also see on our end that you're now online and, like, before offline. Can we try to use the Internet now? Let's see if it's working. K. It's offline again. Did you press anything or only the okay? Can we try to check again the credentials? Can you untick the I p v four? Yeah. You click because you check here enable. Okay. Okay. No. Let's just wait for it. But are you still able to connect with the Internet even though it has no connection? Your router? Let's just wait for it. Maybe it's establishing But is the light blinking? Or is it stable? Hello? Yes? At the router. The, like Both. Can you now connect with the Internet or no? Can we try to reboot it? No. Turn off the router, then turn it back on. You went online, so that means the configuration is already correct. But why you went on my else line again? Are you able to log in again to the router's interface or you still cannot connect? Okay. Can we try again? Check the information from the screenshot you sent me. No. Because it should be connected right away after that. You said there's another connection name, Okay. How about this one? What is the status of this one? Are you using one phone only on logging in and while on your call? Okay. So the the service type of this is PPPoE. Is that correct? Mhmm. Why is it disconnected? Can we try to delete this one again and make another make a new one, but the same thing, same information? Yeah. Let's just check one last time. Sorry? Yeah. And make a new one, but has the same information. PPPoE still. Then if it still doesn't work, can please send me a screenshot again. Can you still click okay even though we unticked the I p v four? Yeah. Yeah. IPV four. Yeah. Yeah. Just remove the check. Mhmm. And, yeah, how about the auto the authentication type? Is there other option there? Yeah. Is there an other options or that's the only Sorry. Can I have that again? Yeah. The authentication type options. Mhmm. Mhmm. Okay. Okay. Let's just stick to the auto. Yeah. Okay. Let me hang on. Let me just check. Okay. Can we click I p v four again? Mhmm. Yeah. Okay. Yeah. It's online again. Can we check the Internet if it's working again? Yeah. Is it working now, or it went off again? Yeah. Can you use you can use the Internet now? Okay. That's great. So if you run into any issues or have more questions, feel free to give us a call in anytime. Yeah. I think there's just a problem with the configuration earlier, or it's the thing with the router. Yeah. Okay. You're welcome. Thanks as well. Bye. 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Good morning. This is Maureen from Erso tech support. Yeah. Okay.\n\nCan I have your full name, please, for me to check your account? Okay. Okay. Hang on. Let me just mhmm.\n\nI'm sorry? Yeah. Yeah. Let me just check your account. Hang on.\n\nHello, Wei? Yes. Thank you for waiting. Yeah. Have you reset the router?\n\nMhmm. No. That's all good. Is the router plugged into the NTT box? Like, the one w a n port on your router?\n\nW a n. Yeah. And may I, yeah, may I know the router's indicator light? What is the color? Is it red, green?\n\nThe but what is the color of the lights when they're out there? Okay. Mhmm. Okay. Mhmm.\n\nYeah. So the service address is 7 Canterbury, Crescent, Deakin, A C T 26. Hang on. Let me just confirm. Mhmm.\n\nOkay. Hang on. Let me just check here. I see. So upon checking your order, this is the address as well.\n\nIt's 7 Canterbury Crest, Deakin, Australian Capital Territory. That's why we registered the address under this, ma'am. Mhmm. Yeah. I can switch it.\n\nIs it okay if you email me the address to just a response to my email, which is moraine mhmm. Hang on. Can you just response to the email on where I asked your date of birth and driver's license number to that thread? Yeah. First, to check the address.\n\nNot yet. Just still waiting. Is it at themoraine@artho.net.au? Mhmm. Okay.\n\nYeah. Very good. I just received it. Okay. Is it okay if I put you on hold?\n\nLet me just check the network at this address and switch. Yeah. Okay. Hang on. Hello, Wei?\n\nYes. Thank you for waiting. So we have successfully activated the service at your correct address. Just wanted to confirm, it's Unit 551 Slash 70 F Carpidus Street, Gunga Lin, ACD 29112. One 2.\n\nSorry. Okay. So we have sent you the email instruction for your reference as well. Have you received it? Yeah.\n\nYeah. So just wanted to ask what is the make and model of the router for us to check the compatibility? Yeah. Because upon checking the correct address, this is under Supa Network. It's not NBN anymore.\n\nSo I'll walk you through on how to log in to the router's interface. First, establish a connection. Okay. Sorry. Your line is breaking up.\n\nI cannot hear you well. Sorry. Your line is breaking up. I cannot hear you well. Yeah.\n\nI can hear you now. Mhmm. AX5400. Wi Fi six. Router.\n\nOkay. Okay. Hang on. Let me just check the specs. Is it?\n\nHello, Wei? Yes. So upon checking the router, it has a PPPoE authentication, which will which will be needing to establish a connection. Is it is this brand new or you have used this before? Okay.\n\nI see. Yeah. We can try to configure this one. Okay. So can we now log in to the router's interface?\n\nDo you have your laptop or computer that we can use? Okay. We can try on your phone, but sometimes using phone is not working. We cannot log in to the router's interface, but we can still check. Yeah.\n\nSo yeah. Can you please connect to the router's Wi Fi network even without Internet access to access the router's interface during setup? Yeah. Can you see the IP address at the back of your router? Because sometimes it's different.\n\nThis is just the common IP address. At the back of your router, there's you'll find a sticker with your Wi Fi. Yeah. Okay. Does it ask you a username and password?\n\nYeah. Please use the default username and password on the back of your router to log in. Mhmm. Okay. You're now on the settings.\n\nOkay. Awesome. Now look for the PPPoE settings option, usually under Internet or one settings, w a n settings. Mhmm. Yeah.\n\nSorry. What is the username and password? Is there a PPPoE settings? How about the Internet settings? Yeah.\n\nSure. Mhmm. Sorry? You should find the connection type, then you should choose PPPoE for the connection type. Then it will ask you again the username and password.\n\nJust type in the username and password that I emailed you, the PPPoE. Have you select a p PPPoE as a connection type already? Mhmm. Okay. Is there a network settings or no?\n\nNone. Okay. Internet. Then it should be asking you an Internet connection type. Where you you select PPPoE.\n\nOkay. Under network settings, what can you see? It has a VVSL? Okay. Can you can you click the Internet?\n\nYeah. Is it okay if you send me a screenshot of that one for me to have a reference? Yes. I can hear you. So under Internet, there's no Internet connection type?\n\nBut it's not you cannot select Internet connection type because there should be a option there. PPPoE, dynamic. It's not okay. Yes, sir. Just waiting for it.\n\nOkay. Haven't received it yet. Can you click the e w a n? E W A N. Sure.\n\nYes. Sure. Yeah. Because if this is NBN, you just need to reset the router. It should be working after that.\n\nBut since in your address is super network, we need to configure the router first, especially if you're using your own one. Yes. That's just wait for it. Sure. Sorry?\n\nYour Internet is now Supa Networks, not NBN anymore. Yeah? So upon checking the picture as well, there's a phone socket. So it means it's a v ADSL as well. VDSL.\n\nYeah. Actually, this mhmm. Yeah. That's correct. But we do encounter this with other customer that when when their router is VDSL, it's not configuring with the Internet.\n\nThat's why we're recommending a router which is compatible with optic fiber grade connections, but we can still try to double check. It's not you cannot it's not visible anymore at your device. We just need to enter the credentials correctly first to establish a connection, but it won't let us enter it. The reason might be the router is not compatible. Yeah.\n\nE W A N E 1. Okay. Yeah. No. You just it's already PPPOE?\n\nYeah. Can we enter the username and password now? The one that I provided you. The p p p o e username and password. Sorry?\n\nIt's already answered? It's already entered. Okay. Yeah. Connection type is t should be t t p o e.\n\nWhat do you mean nothing? Can we skip that one? Yeah. Let's just skip it. What's important is you enter the username and password that I emailed you.\n\nMhmm. It's AIR123 0 sorry? It's p it should be PPPoE still, not IPOE. Or if you can skip that one. Then what is it's still error?\n\nThe credentials is already there? Have you clicked save? Mhmm. It should be connected now after you enter the credentials, but it's still not connected on their end as well. Is it okay if you send me the screenshot of how you entered it and the one that you selected?\n\nNot sure. Still not connected. Does it recommend you to reboot or no? After you you click okay, it does not says anything like successful, you're connected, or error. Yeah.\n\nCan you click okay? Not yet. Still waiting. Hang on. Yeah.\n\nReceived the picture. Let me just double check. Yeah. Authentication type. May I know the option at the authentication type?\n\nOr there's no other option. May I know the other option for the authentication type? Mhmm. K. You click okay now?\n\nMhmm. Okay. I can also see on our end that you're now online and, like, before offline. Can we try to use the Internet now? Let's see if it's working.\n\nK. It's offline again. Did you press anything or only the okay? Can we try to check again the credentials? Can you untick the I p v four?\n\nYeah. You click because you check here enable. Okay. Okay. No.\n\nLet's just wait for it. But are you still able to connect with the Internet even though it has no connection? Your router? Let's just wait for it. Maybe it's establishing But is the light blinking?\n\nOr is it stable? Hello? Yes? At the router. The, like Both.\n\nCan you now connect with the Internet or no? Can we try to reboot it? No. Turn off the router, then turn it back on. You went online, so that means the configuration is already correct.\n\nBut why you went on my else line again? Are you able to log in again to the router's interface or you still cannot connect? Okay. Can we try again? Check the information from the screenshot you sent me.\n\nNo. Because it should be connected right away after that. You said there's another connection name, Okay. How about this one? What is the status of this one?\n\nAre you using one phone only on logging in and while on your call? Okay. So the the service type of this is PPPoE. Is that correct? Mhmm.\n\nWhy is it disconnected? Can we try to delete this one again and make another make a new one, but the same thing, same information? Yeah. Let's just check one last time. Sorry?\n\nYeah. And make a new one, but has the same information. PPPoE still. Then if it still doesn't work, can please send me a screenshot again. Can you still click okay even though we unticked the I p v four?\n\nYeah. Yeah. IPV four. Yeah. Yeah.\n\nJust remove the check. Mhmm. And, yeah, how about the auto the authentication type? Is there other option there? Yeah.\n\nIs there an other options or that's the only Sorry. Can I have that again? Yeah. The authentication type options. Mhmm.\n\nMhmm. Okay. Okay. Let's just stick to the auto. Yeah.\n\nOkay. Let me hang on. Let me just check. Okay. Can we click I p v four again?\n\nMhmm. Yeah. Okay. Yeah. It's online again.\n\nCan we check the Internet if it's working again? Yeah. Is it working now, or it went off again? Yeah. Can you use you can use the Internet now?\n\nOkay. That's great. So if you run into any issues or have more questions, feel free to give us a call in anytime. Yeah. I think there's just a problem with the configuration earlier, or it's the thing with the router.\n\nYeah. Okay. You're welcome. Thanks as well. Bye.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.52,"sentiment":"neutral","sentiment_score":0.15993176400661469},{"text":"Good morning.","start":1.52,"end":2.1599998,"sentiment":"positive","sentiment_score":0.3564737141132355},{"text":"This is Maureen from Erso tech support.","start":2.1599998,"end":4.66,"sentiment":"neutral","sentiment_score":0.3010731020144054},{"text":"Yeah.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":-0.03960488736629486},{"text":"Okay.","start":15.555,"end":16.055,"sentiment":"neutral","sentiment_score":-0.02262359857559204}],"sentiment":"neutral","sentiment_score":0.24318020169933638,"num_words":12,"start":1.04,"end":16.055},{"sentences":[{"text":"Can I have your full name, please, for me to check your account?","start":16.115,"end":19.255001,"sentiment":"neutral","sentiment_score":0.023966852432260148},{"text":"Okay.","start":22.275,"end":22.775,"sentiment":"neutral","sentiment_score":0.024873334914445877},{"text":"Okay.","start":23.555,"end":23.875,"sentiment":"neutral","sentiment_score":0.032577987760305405},{"text":"Hang on.","start":23.875,"end":24.195,"sentiment":"neutral","sentiment_score":0.02046854794025421},{"text":"Let me just mhmm.","start":24.195,"end":25.415,"sentiment":"neutral","sentiment_score":0.010253750253468752}],"sentiment":"neutral","sentiment_score":0.02147488100897698,"num_words":21,"start":16.115,"end":25.415},{"sentences":[{"text":"I'm sorry?","start":28.755001,"end":29.415,"sentiment":"neutral","sentiment_score":-0.026945823803544044},{"text":"Yeah.","start":32.05,"end":32.55,"sentiment":"neutral","sentiment_score":0.027836227789521217},{"text":"Yeah.","start":33.73,"end":34.129997,"sentiment":"neutral","sentiment_score":0.03987624868750572},{"text":"Let me just check your account.","start":34.129997,"end":35.73,"sentiment":"neutral","sentiment_score":0.04479655002554258},{"text":"Hang on.","start":35.73,"end":36.469997,"sentiment":"neutral","sentiment_score":0.026905158534646034}],"sentiment":"neutral","sentiment_score":0.028034203841040533,"num_words":12,"start":28.755001,"end":36.469997},{"sentences":[{"text":"Hello, Wei?","start":143.54501,"end":144.445,"sentiment":"neutral","sentiment_score":0.09427766501903534},{"text":"Yes.","start":146.02501,"end":146.265,"sentiment":"neutral","sentiment_score":0.1769588142633438},{"text":"Thank you for waiting.","start":146.265,"end":147.32501,"sentiment":"positive","sentiment_score":0.4177805110812187},{"text":"Yeah.","start":149.29,"end":149.77,"sentiment":"neutral","sentiment_score":0.048228487372398376},{"text":"Have you reset the router?","start":149.77,"end":151.70999,"sentiment":"neutral","sentiment_score":0.015687690675258638}],"sentiment":"neutral","sentiment_score":0.16640793302884468,"num_words":13,"start":143.54501,"end":151.70999},{"sentences":[{"text":"Mhmm.","start":154.01,"end":154.51,"sentiment":"neutral","sentiment_score":-0.013301084749400616},{"text":"No.","start":158.73,"end":158.97,"sentiment":"neutral","sentiment_score":-0.10091324150562286},{"text":"That's all good.","start":158.97,"end":160.11,"sentiment":"neutral","sentiment_score":0.06684864933292071},{"text":"Is the router plugged into the NTT box?","start":161.36499,"end":164.665,"sentiment":"neutral","sentiment_score":0.02183156763203442},{"text":"Like, the one w a n port on your router?","start":164.885,"end":167.705,"sentiment":"neutral","sentiment_score":0.006973882019519806}],"sentiment":"neutral","sentiment_score":0.014379260130226612,"num_words":23,"start":154.01,"end":167.705},{"sentences":[{"text":"W a n.","start":172.08499,"end":173.125,"sentiment":"neutral","sentiment_score":0.007159171315530936},{"text":"Yeah.","start":173.125,"end":173.625,"sentiment":"neutral","sentiment_score":0.014248319901525974},{"text":"And may I, yeah, may I know the router's indicator light?","start":174.06999,"end":177.67,"sentiment":"neutral","sentiment_score":0.008923992937938734},{"text":"What is the color?","start":177.67,"end":178.47,"sentiment":"neutral","sentiment_score":-0.006123658502474427},{"text":"Is it red, green?","start":178.47,"end":180.48999,"sentiment":"neutral","sentiment_score":-0.010658205254003406}],"sentiment":"neutral","sentiment_score":0.0029027087451971097,"num_words":23,"start":172.08499,"end":180.48999},{"sentences":[{"text":"The but what is the color of the lights when they're out there?","start":192.845,"end":197.745,"sentiment":"neutral","sentiment_score":-0.03137579545951807},{"text":"Okay.","start":204.66,"end":205.16,"sentiment":"neutral","sentiment_score":-0.034790486097335815},{"text":"Mhmm.","start":211.38,"end":211.46,"sentiment":"neutral","sentiment_score":-0.046672213822603226},{"text":"Okay.","start":211.46,"end":211.96,"sentiment":"neutral","sentiment_score":-0.034084588289260864},{"text":"Mhmm.","start":212.66,"end":213.16,"sentiment":"neutral","sentiment_score":-0.022228550165891647}],"sentiment":"neutral","sentiment_score":-0.03209771643228391,"num_words":17,"start":192.845,"end":213.16},{"sentences":[{"text":"Yeah.","start":222.27501,"end":222.675,"sentiment":"neutral","sentiment_score":0.0011619441211223602},{"text":"So the service address is 7 Canterbury, Crescent, Deakin, A C T 26.","start":222.675,"end":230.39,"sentiment":"neutral","sentiment_score":-0.010418716280792769},{"text":"Hang on.","start":243.665,"end":244.065,"sentiment":"neutral","sentiment_score":-0.0027297581546008587},{"text":"Let me just confirm.","start":244.065,"end":245.365,"sentiment":"neutral","sentiment_score":0.009407982230186462},{"text":"Mhmm.","start":247.665,"end":248.165,"sentiment":"neutral","sentiment_score":-0.004128735512495041}],"sentiment":"neutral","sentiment_score":-0.005058937639530216,"num_words":21,"start":222.27501,"end":248.165},{"sentences":[{"text":"Okay.","start":251.825,"end":252.225,"sentiment":"neutral","sentiment_score":0.007658118382096291},{"text":"Hang on.","start":252.225,"end":252.545,"sentiment":"neutral","sentiment_score":-0.010070578195154667},{"text":"Let me just check here.","start":252.545,"end":254.09,"sentiment":"neutral","sentiment_score":-0.0041071783751249315},{"text":"I see.","start":266.79,"end":267.35,"sentiment":"neutral","sentiment_score":-0.0838924590498209},{"text":"So upon checking your order, this is the address as well.","start":267.35,"end":271.815,"sentiment":"neutral","sentiment_score":0.00915187131613493}],"sentiment":"neutral","sentiment_score":-0.004768250643142632,"num_words":21,"start":251.825,"end":271.815},{"sentences":[{"text":"It's 7 Canterbury Crest, Deakin, Australian Capital Territory.","start":274.035,"end":278.615,"sentiment":"neutral","sentiment_score":0.008452391251921654},{"text":"That's why we registered the address under this, ma'am.","start":280.355,"end":286.09,"sentiment":"neutral","sentiment_score":-0.03712839726358652},{"text":"Mhmm.","start":296.07,"end":296.57,"sentiment":"neutral","sentiment_score":0.012062563560903072},{"text":"Yeah.","start":298.50497,"end":298.82498,"sentiment":"neutral","sentiment_score":0.05813060700893402},{"text":"I can switch it.","start":298.82498,"end":300.125,"sentiment":"neutral","sentiment_score":0.07232105173170567}],"sentiment":"neutral","sentiment_score":0.004040910093032796,"num_words":23,"start":274.035,"end":300.125},{"sentences":[{"text":"Is it okay if you email me the address to just a response to my email, which is moraine mhmm.","start":300.585,"end":314.4,"sentiment":"neutral","sentiment_score":0.023211179452482612},{"text":"Hang on.","start":321.68,"end":322.41998,"sentiment":"neutral","sentiment_score":-0.006274431711062789},{"text":"Can you just response to the email on where I asked your date of birth and driver's license number to that thread?","start":329.495,"end":339.355,"sentiment":"neutral","sentiment_score":-0.0002763313029638746},{"text":"Yeah.","start":341.89502,"end":342.39502,"sentiment":"neutral","sentiment_score":-0.002441057935357094},{"text":"First, to check the address.","start":348.85,"end":350.79,"sentiment":"neutral","sentiment_score":-0.0030195653438568116}],"sentiment":"neutral","sentiment_score":0.008561131046153605,"num_words":50,"start":300.585,"end":350.79},{"sentences":[{"text":"Not yet.","start":374.09,"end":374.91,"sentiment":"neutral","sentiment_score":-0.10216141119599342},{"text":"Just still waiting.","start":375.13,"end":376.27,"sentiment":"neutral","sentiment_score":-0.10389553507169087},{"text":"Is it at themoraine@artho.net.au?","start":405.38,"end":409.16,"sentiment":"neutral","sentiment_score":-0.023668112233281136},{"text":"Mhmm.","start":411.225,"end":411.725,"sentiment":"neutral","sentiment_score":-0.20728303492069244},{"text":"Okay.","start":411.945,"end":412.445,"sentiment":"neutral","sentiment_score":-0.31057435274124146}],"sentiment":"neutral","sentiment_score":-0.1025944785638289,"num_words":11,"start":374.09,"end":412.445},{"sentences":[{"text":"Yeah.","start":416.10498,"end":416.60498,"sentiment":"neutral","sentiment_score":-0.06579974293708801},{"text":"Very good.","start":416.985,"end":417.705,"sentiment":"neutral","sentiment_score":0.12826946377754211},{"text":"I just received it.","start":417.705,"end":419.005,"sentiment":"neutral","sentiment_score":0.11014103144407272},{"text":"Okay.","start":423.72,"end":424.2,"sentiment":"neutral","sentiment_score":0.04463285952806473},{"text":"Is it okay if I put you on hold?","start":424.2,"end":425.80002,"sentiment":"neutral","sentiment_score":0.008886478427383635}],"sentiment":"neutral","sentiment_score":0.044465557398164976,"num_words":17,"start":416.10498,"end":425.80002},{"sentences":[{"text":"Let me just check the network at this address and switch.","start":425.80002,"end":430.84,"sentiment":"neutral","sentiment_score":0.029500507834282787},{"text":"Yeah.","start":430.84,"end":431.24002,"sentiment":"neutral","sentiment_score":0.05077439919114113},{"text":"Okay.","start":431.24002,"end":431.56,"sentiment":"neutral","sentiment_score":0.03411482647061348},{"text":"Hang on.","start":431.56,"end":432.30002,"sentiment":"neutral","sentiment_score":0.028030903078615665},{"text":"Hello, Wei?","start":794.49,"end":795.47003,"sentiment":"neutral","sentiment_score":0.03499830514192581}],"sentiment":"neutral","sentiment_score":0.031497248722349894,"num_words":17,"start":425.80002,"end":795.47003},{"sentences":[{"text":"Yes.","start":797.21497,"end":797.375,"sentiment":"neutral","sentiment_score":0.11802325397729874},{"text":"Thank you for waiting.","start":797.375,"end":798.435,"sentiment":"neutral","sentiment_score":0.29783792048692703},{"text":"So we have successfully activated the service at your correct address.","start":798.495,"end":803.455,"sentiment":"neutral","sentiment_score":0.2783868339928714},{"text":"Just wanted to confirm, it's Unit 551 Slash 70 F Carpidus Street, Gunga Lin, ACD 29112.","start":803.455,"end":813.2,"sentiment":"neutral","sentiment_score":0.12179192807525396},{"text":"One 2.","start":814.38,"end":814.86,"sentiment":"neutral","sentiment_score":0.09942255169153214}],"sentiment":"neutral","sentiment_score":0.19173959007157998,"num_words":34,"start":797.21497,"end":814.86},{"sentences":[{"text":"Sorry.","start":814.86,"end":815.36,"sentiment":"neutral","sentiment_score":0.031260110437870026},{"text":"Okay.","start":816.06,"end":816.56,"sentiment":"neutral","sentiment_score":0.03344739228487015},{"text":"So we have sent you the email instruction for your reference as well.","start":816.86,"end":821.26,"sentiment":"neutral","sentiment_score":0.059837828748501264},{"text":"Have you received it?","start":821.26,"end":822.48,"sentiment":"neutral","sentiment_score":0.0373773043975234},{"text":"Yeah.","start":826.67505,"end":827.17505,"sentiment":"neutral","sentiment_score":0.032617293298244476}],"sentiment":"neutral","sentiment_score":0.05123628936707973,"num_words":20,"start":814.86,"end":827.17505},{"sentences":[{"text":"Yeah.","start":828.11505,"end":828.61505,"sentiment":"neutral","sentiment_score":0.025051651522517204},{"text":"So just wanted to ask what is the make and model of the router for us to check the compatibility?","start":829.315,"end":834.29504,"sentiment":"neutral","sentiment_score":0.012118570297025144},{"text":"Yeah.","start":841.21,"end":841.71,"sentiment":"neutral","sentiment_score":-0.008880707435309887},{"text":"Because upon checking the correct address, this is under Supa Network.","start":842.17004,"end":847.47003,"sentiment":"neutral","sentiment_score":-0.06130146404558962},{"text":"It's not NBN anymore.","start":848.09,"end":849.71,"sentiment":"neutral","sentiment_score":-0.157015822827816}],"sentiment":"neutral","sentiment_score":-0.028211812048244314,"num_words":37,"start":828.11505,"end":849.71},{"sentences":[{"text":"So I'll walk you through on how to log in to the router's interface.","start":864.89496,"end":871.38,"sentiment":"neutral","sentiment_score":0.16440353276474134},{"text":"First, establish a connection.","start":871.51996,"end":873.06,"sentiment":"neutral","sentiment_score":0.080886734649539},{"text":"Okay.","start":895.605,"end":896.105,"sentiment":"neutral","sentiment_score":0.04359251633286476},{"text":"Sorry.","start":910.415,"end":910.815,"sentiment":"neutral","sentiment_score":-0.2476435899734497},{"text":"Your line is breaking up.","start":910.815,"end":912.435,"sentiment":"negative","sentiment_score":-0.5153003752231597}],"sentiment":"neutral","sentiment_score":-0.0062142620980739595,"num_words":25,"start":864.89496,"end":912.435},{"sentences":[{"text":"I cannot hear you well.","start":912.495,"end":914.035,"sentiment":"negative","sentiment_score":-0.526523494720459},{"text":"Sorry.","start":925.32996,"end":925.82996,"sentiment":"neutral","sentiment_score":-0.2784668505191803},{"text":"Your line is breaking up.","start":925.97,"end":927.57,"sentiment":"neutral","sentiment_score":-0.24946397840976714},{"text":"I cannot hear you well.","start":927.57,"end":931.58997,"sentiment":"neutral","sentiment_score":-0.16203955337405204},{"text":"Yeah.","start":932.13,"end":932.45,"sentiment":"neutral","sentiment_score":-0.0017431005835533142}],"sentiment":"neutral","sentiment_score":-0.2923732402131838,"num_words":17,"start":912.495,"end":932.45},{"sentences":[{"text":"I can hear you now.","start":932.45,"end":933.67,"sentiment":"neutral","sentiment_score":0.009471474960446358},{"text":"Mhmm.","start":937.81,"end":938.13,"sentiment":"neutral","sentiment_score":0.022025540471076965},{"text":"AX5400.","start":938.13,"end":941.195,"sentiment":"neutral","sentiment_score":0.01934756711125374},{"text":"Wi Fi six.","start":944.375,"end":945.59503,"sentiment":"neutral","sentiment_score":0.017439831979572773},{"text":"Router.","start":947.17505,"end":947.67505,"sentiment":"neutral","sentiment_score":0.09027664363384248}],"sentiment":"neutral","sentiment_score":0.021029692905193024,"num_words":11,"start":932.45,"end":947.67505},{"sentences":[{"text":"Okay.","start":948.775,"end":949.275,"sentiment":"neutral","sentiment_score":0.09309017658233644},{"text":"Okay.","start":949.73505,"end":950.05505,"sentiment":"neutral","sentiment_score":0.07514479756355286},{"text":"Hang on.","start":950.05505,"end":950.455,"sentiment":"neutral","sentiment_score":0.061125919222831726},{"text":"Let me just check the specs.","start":950.455,"end":953.48004,"sentiment":"neutral","sentiment_score":0.10514190668861072},{"text":"Is it?","start":953.48004,"end":954.30005,"sentiment":"neutral","sentiment_score":0.08740949258208275}],"sentiment":"neutral","sentiment_score":0.0913464364906152,"num_words":12,"start":948.775,"end":954.30005},{"sentences":[{"text":"Hello, Wei?","start":996.785,"end":997.605,"sentiment":"neutral","sentiment_score":0.05213884823024273},{"text":"Yes.","start":998.945,"end":999.265,"sentiment":"neutral","sentiment_score":0.1257418394088745},{"text":"So upon checking the router, it has a PPPoE authentication, which will which will be needing to establish a connection.","start":999.265,"end":1008.325,"sentiment":"neutral","sentiment_score":0.07727017868310213},{"text":"Is it is this brand new or you have used this before?","start":1009.13,"end":1013.39,"sentiment":"neutral","sentiment_score":-0.04306973051279783},{"text":"Okay.","start":1015.69,"end":1016.01,"sentiment":"neutral","sentiment_score":0.011283205822110176}],"sentiment":"neutral","sentiment_score":0.035274154144442744,"num_words":36,"start":996.785,"end":1016.01},{"sentences":[{"text":"I see.","start":1016.01,"end":1016.67,"sentiment":"neutral","sentiment_score":0.0178415235131979},{"text":"Yeah.","start":1016.73,"end":1017.23,"sentiment":"neutral","sentiment_score":0.03592229634523392},{"text":"We can try to configure this one.","start":1017.37,"end":1021.23,"sentiment":"neutral","sentiment_score":0.05457336828112602},{"text":"Okay.","start":1022.995,"end":1023.495,"sentiment":"neutral","sentiment_score":0.06130458787083626},{"text":"So can we now log in to the router's interface?","start":1023.635,"end":1027.095,"sentiment":"neutral","sentiment_score":0.0790814284235239}],"sentiment":"neutral","sentiment_score":0.06217799016407558,"num_words":21,"start":1016.01,"end":1027.095},{"sentences":[{"text":"Do you have your laptop or computer that we can use?","start":1027.9551,"end":1032.055,"sentiment":"neutral","sentiment_score":-0.0011750450357794762},{"text":"Okay.","start":1033.795,"end":1034.1951,"sentiment":"neutral","sentiment_score":-0.01753280684351921},{"text":"We can try on your phone, but sometimes using phone is not working.","start":1034.1951,"end":1041.35,"sentiment":"neutral","sentiment_score":-0.07386874206937276},{"text":"We cannot log in to the router's interface, but we can still check.","start":1041.49,"end":1046.31,"sentiment":"neutral","sentiment_score":-0.05526171051538908},{"text":"Yeah.","start":1048.05,"end":1048.4501,"sentiment":"neutral","sentiment_score":0.04400870203971863}],"sentiment":"neutral","sentiment_score":-0.04269603804613535,"num_words":39,"start":1027.9551,"end":1048.4501},{"sentences":[{"text":"So yeah.","start":1048.4501,"end":1052.125,"sentiment":"neutral","sentiment_score":0.057919152081012726},{"text":"Can you please connect to the router's Wi Fi network even without Internet access to access the router's interface during setup?","start":1052.265,"end":1062.14,"sentiment":"neutral","sentiment_score":0.05415542122154009},{"text":"Yeah.","start":1071.3201,"end":1071.8201,"sentiment":"neutral","sentiment_score":-0.01624656841158867},{"text":"Can you see the IP address at the back of your router?","start":1074.535,"end":1077.5751,"sentiment":"neutral","sentiment_score":-0.011036348373939594},{"text":"Because sometimes it's different.","start":1077.5751,"end":1079.035,"sentiment":"neutral","sentiment_score":-0.031132308766245842}],"sentiment":"neutral","sentiment_score":0.024497254146263005,"num_words":40,"start":1048.4501,"end":1079.035},{"sentences":[{"text":"This is just the common IP address.","start":1081.335,"end":1084.235,"sentiment":"neutral","sentiment_score":0.0017385376351220267},{"text":"At the back of your router, there's you'll find a sticker with your Wi Fi.","start":1089.17,"end":1094.6901,"sentiment":"neutral","sentiment_score":0.03212890736758709},{"text":"Yeah.","start":1094.6901,"end":1095.1901,"sentiment":"neutral","sentiment_score":0.06785640865564346},{"text":"Okay.","start":1126.52,"end":1127.02,"sentiment":"neutral","sentiment_score":0.019854292273521423},{"text":"Does it ask you a username and password?","start":1128.52,"end":1130.78,"sentiment":"neutral","sentiment_score":-0.006873505772091448}],"sentiment":"neutral","sentiment_score":0.016463313397252932,"num_words":32,"start":1081.335,"end":1130.78},{"sentences":[{"text":"Yeah.","start":1137.415,"end":1137.915,"sentiment":"neutral","sentiment_score":0.008880197070538998},{"text":"Please use the default username and password on the back of your router to log in.","start":1138.135,"end":1143.115,"sentiment":"neutral","sentiment_score":0.029254287015646696},{"text":"Mhmm.","start":1143.175,"end":1143.63,"sentiment":"neutral","sentiment_score":0.02481308206915855},{"text":"Okay.","start":1145.71,"end":1146.03,"sentiment":"neutral","sentiment_score":0.06330049782991409},{"text":"You're now on the settings.","start":1146.03,"end":1147.25,"sentiment":"neutral","sentiment_score":0.05512369349598885}],"sentiment":"neutral","sentiment_score":0.035028368195829294,"num_words":24,"start":1137.415,"end":1147.25},{"sentences":[{"text":"Okay.","start":1149.07,"end":1149.39,"sentiment":"positive","sentiment_score":0.4099841117858886},{"text":"Awesome.","start":1149.39,"end":1149.89,"sentiment":"positive","sentiment_score":0.6394672393798828},{"text":"Now look for the PPPoE settings option, usually under Internet or one settings, w a n settings.","start":1150.43,"end":1159.25,"sentiment":"neutral","sentiment_score":0.1575213263140005},{"text":"Mhmm.","start":1169.2251,"end":1169.7051,"sentiment":"neutral","sentiment_score":0.06161943823099136},{"text":"Yeah.","start":1169.7051,"end":1170.2051,"sentiment":"neutral","sentiment_score":0.035147495567798615}],"sentiment":"neutral","sentiment_score":0.18209908725250334,"num_words":21,"start":1149.07,"end":1170.2051},{"sentences":[{"text":"Sorry.","start":1174.11,"end":1174.59,"sentiment":"neutral","sentiment_score":-0.02897338569164276},{"text":"What is the username and password?","start":1174.59,"end":1176.37,"sentiment":"neutral","sentiment_score":-0.02795573230832815},{"text":"Is there a PPPoE settings?","start":1180.59,"end":1182.85,"sentiment":"neutral","sentiment_score":-0.01126659605652094},{"text":"How about the Internet settings?","start":1188.075,"end":1190.175,"sentiment":"neutral","sentiment_score":-0.0352332603186369},{"text":"Yeah.","start":1210.99,"end":1211.23,"sentiment":"neutral","sentiment_score":0.006049751304090023}],"sentiment":"neutral","sentiment_score":-0.023508739450739488,"num_words":18,"start":1174.11,"end":1211.23},{"sentences":[{"text":"Sure.","start":1211.23,"end":1211.63,"sentiment":"neutral","sentiment_score":0.013461381196975708},{"text":"Mhmm.","start":1211.63,"end":1212.13,"sentiment":"neutral","sentiment_score":0.007317327428609133},{"text":"Sorry?","start":1215.79,"end":1216.29,"sentiment":"neutral","sentiment_score":-0.005645686760544777},{"text":"You should find the connection type, then you should choose PPPoE for the connection type.","start":1221.895,"end":1229.1,"sentiment":"neutral","sentiment_score":0.02229833627740542},{"text":"Then it will ask you again the username and password.","start":1234.78,"end":1238.0,"sentiment":"neutral","sentiment_score":0.019000863283872606}],"sentiment":"neutral","sentiment_score":0.019272024959458837,"num_words":28,"start":1211.23,"end":1238.0},{"sentences":[{"text":"Just type in the username and password that I emailed you, the PPPoE.","start":1238.86,"end":1244.0,"sentiment":"neutral","sentiment_score":0.0215990892253243},{"text":"Have you select a p PPPoE as a connection type already?","start":1278.225,"end":1283.11,"sentiment":"neutral","sentiment_score":0.003262409813363444},{"text":"Mhmm.","start":1291.97,"end":1292.47,"sentiment":"neutral","sentiment_score":-0.06457241624593735},{"text":"Okay.","start":1300.265,"end":1300.765,"sentiment":"neutral","sentiment_score":-0.011937092058360577},{"text":"Is there a network settings or no?","start":1313.85,"end":1317.15,"sentiment":"neutral","sentiment_score":-0.06576862558722496}],"sentiment":"neutral","sentiment_score":-0.00667318847086845,"num_words":33,"start":1238.86,"end":1317.15},{"sentences":[{"text":"None.","start":1317.77,"end":1318.27,"sentiment":"neutral","sentiment_score":-0.08788806200027466},{"text":"Okay.","start":1319.85,"end":1320.35,"sentiment":"neutral","sentiment_score":-0.006252559833228588},{"text":"Internet.","start":1320.5701,"end":1321.0701,"sentiment":"neutral","sentiment_score":-0.007704985328018665},{"text":"Then it should be asking you an Internet connection type.","start":1322.65,"end":1325.9501,"sentiment":"neutral","sentiment_score":0.0117797726765275},{"text":"Where you you select PPPoE.","start":1331.115,"end":1334.015,"sentiment":"neutral","sentiment_score":0.01904235891997814}],"sentiment":"neutral","sentiment_score":0.006175773011313545,"num_words":18,"start":1317.77,"end":1334.015},{"sentences":[{"text":"Okay.","start":1397.65,"end":1397.97,"sentiment":"neutral","sentiment_score":0.009309045970439913},{"text":"Under network settings, what can you see?","start":1397.97,"end":1401.67,"sentiment":"neutral","sentiment_score":-0.017455963950072016},{"text":"It has a VVSL?","start":1428.64,"end":1430.02,"sentiment":"neutral","sentiment_score":-0.06945473607629538},{"text":"Okay.","start":1435.9149,"end":1436.4149,"sentiment":"neutral","sentiment_score":0.015002384781837463},{"text":"Can you can you click the Internet?","start":1438.7949,"end":1441.455,"sentiment":"neutral","sentiment_score":0.0166868053908859}],"sentiment":"neutral","sentiment_score":-0.012944581173360347,"num_words":20,"start":1397.65,"end":1441.455},{"sentences":[{"text":"Yeah.","start":1459.0901,"end":1459.5901,"sentiment":"neutral","sentiment_score":0.027850070968270305},{"text":"Is it okay if you send me a screenshot of that one for me to have a reference?","start":1462.995,"end":1467.015,"sentiment":"neutral","sentiment_score":0.14056801133685642},{"text":"Yes.","start":1525.485,"end":1525.725,"sentiment":"neutral","sentiment_score":0.028322428464889526},{"text":"I can hear you.","start":1525.725,"end":1526.785,"sentiment":"neutral","sentiment_score":0.012105011381208897},{"text":"So under Internet, there's no Internet connection type?","start":1543.9149,"end":1548.6549,"sentiment":"neutral","sentiment_score":-0.07122504012659192}],"sentiment":"neutral","sentiment_score":0.06453176337527111,"num_words":32,"start":1459.0901,"end":1548.6549},{"sentences":[{"text":"But it's not you cannot select Internet connection type because there should be a option there.","start":1564.11,"end":1571.805,"sentiment":"neutral","sentiment_score":-0.19498498179018497},{"text":"PPPoE, dynamic.","start":1571.8651,"end":1574.3651,"sentiment":"neutral","sentiment_score":-0.07935004308819771},{"text":"It's not okay.","start":1577.545,"end":1578.6051,"sentiment":"neutral","sentiment_score":-0.10720176498095195},{"text":"Yes, sir.","start":1594.6001,"end":1595.24,"sentiment":"neutral","sentiment_score":0.016082325018942356},{"text":"Just waiting for it.","start":1595.24,"end":1604.115,"sentiment":"neutral","sentiment_score":-0.012558476300910115}],"sentiment":"neutral","sentiment_score":-0.13400497573807282,"num_words":27,"start":1564.11,"end":1604.115},{"sentences":[{"text":"Okay.","start":1605.855,"end":1606.355,"sentiment":"neutral","sentiment_score":-0.02127978205680847},{"text":"Haven't received it yet.","start":1608.3351,"end":1609.98,"sentiment":"neutral","sentiment_score":-0.09289494901895523},{"text":"Can you click the e w a n?","start":1659.575,"end":1662.875,"sentiment":"neutral","sentiment_score":-0.008545967401005328},{"text":"E W A N.","start":1670.83,"end":1672.13,"sentiment":"neutral","sentiment_score":-0.01428554323501885},{"text":"Sure.","start":1675.79,"end":1676.29,"sentiment":"neutral","sentiment_score":-0.037224605679512024}],"sentiment":"neutral","sentiment_score":-0.030866338664458856,"num_words":18,"start":1605.855,"end":1676.29},{"sentences":[{"text":"Yes.","start":1697.23,"end":1697.73,"sentiment":"neutral","sentiment_score":-0.1963007152080536},{"text":"Sure.","start":1698.51,"end":1699.01,"sentiment":"neutral","sentiment_score":-0.013245612382888794},{"text":"Yeah.","start":1711.375,"end":1711.695,"sentiment":"neutral","sentiment_score":-0.04540858790278435},{"text":"Because if this is NBN, you just need to reset the router.","start":1711.695,"end":1716.255,"sentiment":"neutral","sentiment_score":-0.1504832711070776},{"text":"It should be working after that.","start":1716.255,"end":1718.0349,"sentiment":"neutral","sentiment_score":-0.005937953169147174}],"sentiment":"neutral","sentiment_score":-0.09982770894254957,"num_words":21,"start":1697.23,"end":1718.0349},{"sentences":[{"text":"But since in your address is super network, we need to configure the router first, especially if you're using your own one.","start":1718.4149,"end":1726.91,"sentiment":"neutral","sentiment_score":-0.12685541808605194},{"text":"Yes.","start":1740.625,"end":1741.125,"sentiment":"neutral","sentiment_score":0.01621083728969097},{"text":"That's just wait for it.","start":1742.385,"end":1743.9249,"sentiment":"neutral","sentiment_score":-0.014104914525523782},{"text":"Sure.","start":1832.715,"end":1833.03,"sentiment":"neutral","sentiment_score":0.07843102514743805},{"text":"Sorry?","start":1883.575,"end":1884.075,"sentiment":"neutral","sentiment_score":-0.01628761738538742}],"sentiment":"neutral","sentiment_score":-0.092766317515634,"num_words":30,"start":1718.4149,"end":1884.075},{"sentences":[{"text":"Your Internet is now Supa Networks, not NBN anymore.","start":1891.1799,"end":1895.9,"sentiment":"neutral","sentiment_score":-0.01550079882144928},{"text":"Yeah?","start":1895.9,"end":1896.4,"sentiment":"neutral","sentiment_score":0.020201686769723892},{"text":"So upon checking the picture as well, there's a phone socket.","start":1898.9149,"end":1902.9349,"sentiment":"neutral","sentiment_score":0.030140642754056236},{"text":"So it means it's a v ADSL as well.","start":1903.235,"end":1906.135,"sentiment":"neutral","sentiment_score":0.03848456105010377},{"text":"VDSL.","start":1908.4349,"end":1908.9349,"sentiment":"neutral","sentiment_score":0.0008777368348091841}],"sentiment":"neutral","sentiment_score":0.01804775335345297,"num_words":31,"start":1891.1799,"end":1908.9349},{"sentences":[{"text":"Yeah.","start":1909.5549,"end":1910.0549,"sentiment":"neutral","sentiment_score":0.009277569130063055},{"text":"Actually, this mhmm.","start":1910.755,"end":1916.92,"sentiment":"neutral","sentiment_score":-0.023805832490324974},{"text":"Yeah.","start":1917.38,"end":1917.88,"sentiment":"neutral","sentiment_score":0.019085127860307693},{"text":"That's correct.","start":1918.02,"end":1918.8401,"sentiment":"neutral","sentiment_score":0.08703090623021126},{"text":"But we do encounter this with other customer that when when their router is VDSL, it's not configuring with the Internet.","start":1919.06,"end":1932.5651,"sentiment":"neutral","sentiment_score":-0.2234076406984102}],"sentiment":"neutral","sentiment_score":-0.16287690866738558,"num_words":28,"start":1909.5549,"end":1932.5651},{"sentences":[{"text":"That's why we're recommending a router which is compatible with optic fiber grade connections, but we can still try to double check.","start":1933.185,"end":1947.9501,"sentiment":"neutral","sentiment_score":-0.11871873180974614},{"text":"It's not you cannot it's not visible anymore at your device.","start":1958.375,"end":1964.875,"sentiment":"negative","sentiment_score":-0.34652688151056116},{"text":"We just need to enter the credentials correctly first to establish a connection, but it won't let us enter it.","start":1995.64,"end":2005.82,"sentiment":"neutral","sentiment_score":-0.11776916794478894},{"text":"The reason might be the router is not compatible.","start":2007.48,"end":2010.5851,"sentiment":"negative","sentiment_score":-0.4101279278596242},{"text":"Yeah.","start":2030.53,"end":2031.03,"sentiment":"neutral","sentiment_score":0.007866641506552696}],"sentiment":"neutral","sentiment_score":-0.19781390261200685,"num_words":63,"start":1933.185,"end":2031.03},{"sentences":[{"text":"E W A N E 1.","start":2032.45,"end":2035.43,"sentiment":"neutral","sentiment_score":-0.00226886880894502},{"text":"Okay.","start":2058.87,"end":2059.37,"sentiment":"neutral","sentiment_score":-0.012071168050169945},{"text":"Yeah.","start":2061.11,"end":2061.61,"sentiment":"neutral","sentiment_score":-0.029924113303422928},{"text":"No.","start":2062.15,"end":2062.65,"sentiment":"neutral","sentiment_score":-0.1009512096643448},{"text":"You just it's already PPPOE?","start":2062.825,"end":2066.205,"sentiment":"neutral","sentiment_score":-0.07094797343015671}],"sentiment":"neutral","sentiment_score":-0.036521397930170806,"num_words":14,"start":2032.45,"end":2066.205},{"sentences":[{"text":"Yeah.","start":2068.825,"end":2069.325,"sentiment":"neutral","sentiment_score":-0.02184106968343258},{"text":"Can we enter the username and password now?","start":2069.865,"end":2073.305,"sentiment":"neutral","sentiment_score":0.0533412229269743},{"text":"The one that I provided you.","start":2073.305,"end":2074.905,"sentiment":"neutral","sentiment_score":0.036806922716399036},{"text":"The p p p o e username and password.","start":2074.905,"end":2077.165,"sentiment":"neutral","sentiment_score":0.019459788997968037},{"text":"Sorry?","start":2082.6802,"end":2083.1802,"sentiment":"neutral","sentiment_score":-0.18967215716838837}],"sentiment":"neutral","sentiment_score":0.0244478477537632,"num_words":25,"start":2068.825,"end":2083.1802},{"sentences":[{"text":"It's already answered?","start":2087.24,"end":2088.7,"sentiment":"neutral","sentiment_score":-0.059309055407842},{"text":"It's already entered.","start":2096.2952,"end":2097.5151,"sentiment":"neutral","sentiment_score":-0.09540009746948878},{"text":"Okay.","start":2103.495,"end":2103.975,"sentiment":"neutral","sentiment_score":0.044101931154727936},{"text":"Yeah.","start":2103.975,"end":2104.475,"sentiment":"neutral","sentiment_score":0.04764292761683464},{"text":"Connection type is t should be t t p o e.","start":2118.775,"end":2122.475,"sentiment":"neutral","sentiment_score":0.00008831638842821152}],"sentiment":"neutral","sentiment_score":-0.01954795366251155,"num_words":19,"start":2087.24,"end":2122.475},{"sentences":[{"text":"What do you mean nothing?","start":2167.84,"end":2169.22,"sentiment":"neutral","sentiment_score":-0.1843198984861374},{"text":"Can we skip that one?","start":2197.8599,"end":2199.14,"sentiment":"neutral","sentiment_score":-0.061668267101049425},{"text":"Yeah.","start":2199.14,"end":2199.64,"sentiment":"neutral","sentiment_score":0.01163315586745739},{"text":"Let's just skip it.","start":2199.94,"end":2201.135,"sentiment":"neutral","sentiment_score":0.01763680949807167},{"text":"What's important is you enter the username and password that I emailed you.","start":2201.355,"end":2206.175,"sentiment":"neutral","sentiment_score":0.044121694966004446}],"sentiment":"neutral","sentiment_score":-0.020506371411361864,"num_words":28,"start":2167.84,"end":2206.175},{"sentences":[{"text":"Mhmm.","start":2207.995,"end":2208.495,"sentiment":"neutral","sentiment_score":-0.008648484945297241},{"text":"It's AIR123 0 sorry?","start":2243.055,"end":2251.59,"sentiment":"neutral","sentiment_score":-0.014606423443183303},{"text":"It's p it should be PPPoE still, not IPOE.","start":2256.6548,"end":2263.1548,"sentiment":"neutral","sentiment_score":-0.04186205276184612},{"text":"Or if you can skip that one.","start":2266.9749,"end":2268.9949,"sentiment":"neutral","sentiment_score":-0.06100169835346086},{"text":"Then what is it's still error?","start":2285.825,"end":2288.085,"sentiment":"neutral","sentiment_score":-0.3250194738308589}],"sentiment":"neutral","sentiment_score":-0.10448005129755647,"num_words":27,"start":2207.995,"end":2288.085},{"sentences":[{"text":"The credentials is already there?","start":2296.865,"end":2299.045,"sentiment":"neutral","sentiment_score":-0.24081553518772125},{"text":"Have you clicked save?","start":2299.9048,"end":2301.285,"sentiment":"neutral","sentiment_score":-0.09662429243326187},{"text":"Mhmm.","start":2304.67,"end":2305.17,"sentiment":"neutral","sentiment_score":0.003757802769541741},{"text":"It should be connected now after you enter the credentials, but it's still not connected on their end as well.","start":2310.91,"end":2321.735,"sentiment":"neutral","sentiment_score":-0.1847190223634243},{"text":"Is it okay if you send me the screenshot of how you entered it and the one that you selected?","start":2325.635,"end":2333.04,"sentiment":"neutral","sentiment_score":0.16020780056715012}],"sentiment":"neutral","sentiment_score":-0.04154082957655191,"num_words":50,"start":2296.865,"end":2333.04},{"sentences":[{"text":"Not sure.","start":2344.22,"end":2353.575,"sentiment":"neutral","sentiment_score":-0.15008778125047684},{"text":"Still not connected.","start":2353.875,"end":2354.9348,"sentiment":"negative","sentiment_score":-0.3603852490584056},{"text":"Does it recommend you to reboot or no?","start":2399.9048,"end":2403.045,"sentiment":"neutral","sentiment_score":-0.1064967941492796},{"text":"After you you click okay, it does not says anything like successful, you're connected, or error.","start":2423.785,"end":2430.765,"sentiment":"neutral","sentiment_score":-0.18205681536346674},{"text":"Yeah.","start":2434.905,"end":2435.305,"sentiment":"neutral","sentiment_score":0.017629558220505714}],"sentiment":"neutral","sentiment_score":-0.17095283834884564,"num_words":30,"start":2344.22,"end":2435.305},{"sentences":[{"text":"Can you click okay?","start":2435.305,"end":2445.34,"sentiment":"neutral","sentiment_score":0.03074012091383338},{"text":"Not yet.","start":2445.34,"end":2446.06,"sentiment":"neutral","sentiment_score":-0.0808597132563591},{"text":"Still waiting.","start":2446.06,"end":2446.8,"sentiment":"neutral","sentiment_score":-0.09364953264594078},{"text":"Hang on.","start":2446.94,"end":2447.68,"sentiment":"neutral","sentiment_score":-0.06074082851409912},{"text":"Yeah.","start":2513.7449,"end":2514.2449,"sentiment":"neutral","sentiment_score":0.1049099788069725}],"sentiment":"neutral","sentiment_score":-0.02205724421549927,"num_words":11,"start":2435.305,"end":2514.2449},{"sentences":[{"text":"Received the picture.","start":2514.785,"end":2515.925,"sentiment":"neutral","sentiment_score":0.13301491489013037},{"text":"Let me just double check.","start":2516.065,"end":2517.765,"sentiment":"neutral","sentiment_score":0.07094251736998558},{"text":"Yeah.","start":2522.79,"end":2523.29,"sentiment":"neutral","sentiment_score":0.04778691381216049},{"text":"Authentication type.","start":2525.51,"end":2526.97,"sentiment":"neutral","sentiment_score":0.023999033495783806},{"text":"May I know the option at the authentication type?","start":2527.27,"end":2530.09,"sentiment":"neutral","sentiment_score":0.013769794669416215}],"sentiment":"neutral","sentiment_score":0.04867352321743965,"num_words":20,"start":2514.785,"end":2530.09},{"sentences":[{"text":"Or there's no other option.","start":2531.75,"end":2533.3699,"sentiment":"neutral","sentiment_score":-0.0554068436846137},{"text":"May I know the other option for the authentication type?","start":2533.795,"end":2536.935,"sentiment":"neutral","sentiment_score":-0.014754316862672567},{"text":"Mhmm.","start":2542.7551,"end":2542.995,"sentiment":"neutral","sentiment_score":0.04894401505589485},{"text":"K.","start":2542.995,"end":2543.155,"sentiment":"neutral","sentiment_score":0.05431217700242996},{"text":"You click okay now?","start":2543.155,"end":2544.615,"sentiment":"neutral","sentiment_score":0.07352272048592567}],"sentiment":"neutral","sentiment_score":-0.0012966815737031755,"num_words":21,"start":2531.75,"end":2544.615},{"sentences":[{"text":"Mhmm.","start":2546.675,"end":2547.12,"sentiment":"neutral","sentiment_score":0.044270798563957214},{"text":"Okay.","start":2548.9602,"end":2549.36,"sentiment":"neutral","sentiment_score":0.07469093799591064},{"text":"I can also see on our end that you're now online and, like, before offline.","start":2549.36,"end":2554.9001,"sentiment":"neutral","sentiment_score":0.08426830271879832},{"text":"Can we try to use the Internet now?","start":2557.04,"end":2559.1401,"sentiment":"neutral","sentiment_score":0.0477318805642426},{"text":"Let's see if it's working.","start":2559.8152,"end":2565.915,"sentiment":"neutral","sentiment_score":-0.07348322365432977}],"sentiment":"neutral","sentiment_score":0.046580840119471154,"num_words":30,"start":2546.675,"end":2565.915},{"sentences":[{"text":"K.","start":2577.14,"end":2577.64,"sentiment":"neutral","sentiment_score":-0.10326533019542694},{"text":"It's offline again.","start":2600.7148,"end":2602.28,"sentiment":"neutral","sentiment_score":-0.12867173304160437},{"text":"Did you press anything or only the okay?","start":2616.465,"end":2619.5251,"sentiment":"neutral","sentiment_score":-0.08371390588581562},{"text":"Can we try to check again the credentials?","start":2633.35,"end":2645.345,"sentiment":"neutral","sentiment_score":-0.05226797144860029},{"text":"Can you untick the I p v four?","start":2661.78,"end":2664.68,"sentiment":"neutral","sentiment_score":-0.028942805947735906}],"sentiment":"neutral","sentiment_score":-0.06459564269919481,"num_words":28,"start":2577.14,"end":2664.68},{"sentences":[{"text":"Yeah.","start":2668.0999,"end":2668.5999,"sentiment":"neutral","sentiment_score":-0.009180961176753044},{"text":"You click because you check here enable.","start":2670.42,"end":2674.065,"sentiment":"neutral","sentiment_score":-0.017853655453239168},{"text":"Okay.","start":2679.805,"end":2680.305,"sentiment":"neutral","sentiment_score":-0.030937960371375084},{"text":"Okay.","start":2681.6448,"end":2682.1448,"sentiment":"neutral","sentiment_score":-0.06059066578745842},{"text":"No.","start":2688.1602,"end":2688.48,"sentiment":"neutral","sentiment_score":-0.1624225378036499}],"sentiment":"neutral","sentiment_score":-0.035282519391991875,"num_words":11,"start":2668.0999,"end":2688.48},{"sentences":[{"text":"Let's just wait for it.","start":2688.48,"end":2690.34,"sentiment":"neutral","sentiment_score":-0.10443206131458282},{"text":"But are you still able to connect with the Internet even though it has no connection?","start":2697.775,"end":2702.595,"sentiment":"neutral","sentiment_score":-0.06729463022202253},{"text":"Your router?","start":2727.525,"end":2728.425,"sentiment":"neutral","sentiment_score":-0.019085873384028673},{"text":"Let's just wait for it.","start":2732.7249,"end":2734.265,"sentiment":"neutral","sentiment_score":0.13769444525241853},{"text":"Maybe it's establishing But is the light blinking?","start":2736.085,"end":2743.5698,"sentiment":"neutral","sentiment_score":0.045023088809102774}],"sentiment":"neutral","sentiment_score":-0.016344144448844924,"num_words":36,"start":2688.48,"end":2743.5698},{"sentences":[{"text":"Or is it stable?","start":2751.0698,"end":2752.3699,"sentiment":"neutral","sentiment_score":0.03472422296181321},{"text":"Hello?","start":2761.265,"end":2761.765,"sentiment":"neutral","sentiment_score":0.01132660172879696},{"text":"Yes?","start":2761.905,"end":2762.405,"sentiment":"neutral","sentiment_score":0.020876727998256683},{"text":"At the router.","start":2767.35,"end":2768.25,"sentiment":"neutral","sentiment_score":0.0003238314141829808},{"text":"The, like Both.","start":2773.83,"end":2776.7302,"sentiment":"neutral","sentiment_score":0.0054214455497761565}],"sentiment":"neutral","sentiment_score":0.015694671038848657,"num_words":12,"start":2751.0698,"end":2776.7302},{"sentences":[{"text":"Can you now connect with the Internet or no?","start":2828.5798,"end":2831.96,"sentiment":"neutral","sentiment_score":-0.00450325332995918},{"text":"Can we try to reboot it?","start":2836.235,"end":2837.935,"sentiment":"neutral","sentiment_score":-0.08427589572966099},{"text":"No.","start":2839.675,"end":2840.175,"sentiment":"neutral","sentiment_score":-0.14456959068775177},{"text":"Turn off the router, then turn it back on.","start":2848.01,"end":2851.95,"sentiment":"neutral","sentiment_score":-0.05711004758874575},{"text":"You went online, so that means the configuration is already correct.","start":2891.805,"end":2895.825,"sentiment":"neutral","sentiment_score":-0.030004530637101692}],"sentiment":"neutral","sentiment_score":-0.042633180842838354,"num_words":36,"start":2828.5798,"end":2895.825},{"sentences":[{"text":"But why you went on my else line again?","start":2898.765,"end":2905.52,"sentiment":"neutral","sentiment_score":-0.08618705968062083},{"text":"Are you able to log in again to the router's interface or you still cannot connect?","start":3061.425,"end":3066.005,"sentiment":"neutral","sentiment_score":-0.20963002927601337},{"text":"Okay.","start":3071.41,"end":3071.91,"sentiment":"neutral","sentiment_score":-0.026327064260840416},{"text":"Can we try again?","start":3071.97,"end":3074.39,"sentiment":"neutral","sentiment_score":-0.029823943506926298},{"text":"Check the information from the screenshot you sent me.","start":3074.93,"end":3079.8298,"sentiment":"neutral","sentiment_score":-0.0016680506782399283}],"sentiment":"neutral","sentiment_score":-0.11001023845985913,"num_words":39,"start":2898.765,"end":3079.8298},{"sentences":[{"text":"No.","start":3099.95,"end":3100.43,"sentiment":"neutral","sentiment_score":-0.05566694959998131},{"text":"Because it should be connected right away after that.","start":3100.43,"end":3104.77,"sentiment":"neutral","sentiment_score":-0.015581667423248291},{"text":"You said there's another connection name, Okay.","start":3106.27,"end":3122.4102,"sentiment":"neutral","sentiment_score":-0.04005655114139829},{"text":"How about this one?","start":3122.4102,"end":3123.53,"sentiment":"neutral","sentiment_score":-0.011267778929322958},{"text":"What is the status of this one?","start":3123.53,"end":3125.47,"sentiment":"neutral","sentiment_score":-0.015373150152819497}],"sentiment":"neutral","sentiment_score":-0.022463606470929726,"num_words":28,"start":3099.95,"end":3125.47},{"sentences":[{"text":"Are you using one phone only on logging in and while on your call?","start":3161.96,"end":3167.9448,"sentiment":"neutral","sentiment_score":-0.05230897053011826},{"text":"Okay.","start":3170.805,"end":3171.305,"sentiment":"neutral","sentiment_score":0.01420760527253151},{"text":"So the the service type of this is PPPoE.","start":3175.765,"end":3178.585,"sentiment":"neutral","sentiment_score":0.004755482573980569},{"text":"Is that correct?","start":3179.2048,"end":3180.105,"sentiment":"neutral","sentiment_score":0.009195306648810705},{"text":"Mhmm.","start":3181.0898,"end":3181.5898,"sentiment":"neutral","sentiment_score":-0.06593191623687744}],"sentiment":"neutral","sentiment_score":-0.025488022688348013,"num_words":28,"start":3161.96,"end":3181.5898},{"sentences":[{"text":"Why is it disconnected?","start":3185.3298,"end":3187.03,"sentiment":"neutral","sentiment_score":-0.15132542327046394},{"text":"Can we try to delete this one again and make another make a new one, but the same thing, same information?","start":3213.08,"end":3221.74,"sentiment":"neutral","sentiment_score":-0.127048250465166},{"text":"Yeah.","start":3225.48,"end":3225.8,"sentiment":"neutral","sentiment_score":-0.03230578079819679},{"text":"Let's just check one last time.","start":3225.8,"end":3228.4949,"sentiment":"neutral","sentiment_score":-0.04406694695353508},{"text":"Sorry?","start":3245.54,"end":3246.04,"sentiment":"neutral","sentiment_score":-0.08000409603118896}],"sentiment":"neutral","sentiment_score":-0.1106068639818466,"num_words":33,"start":3185.3298,"end":3246.04},{"sentences":[{"text":"Yeah.","start":3248.5,"end":3249.0,"sentiment":"neutral","sentiment_score":-0.016089515760540962},{"text":"And make a new one, but has the same information.","start":3249.14,"end":3252.52,"sentiment":"neutral","sentiment_score":-0.039131022058427334},{"text":"PPPoE still.","start":3254.02,"end":3255.4,"sentiment":"neutral","sentiment_score":-0.007496511563658713},{"text":"Then if it still doesn't work, can please send me a screenshot again.","start":3281.77,"end":3287.695,"sentiment":"neutral","sentiment_score":-0.06604536823355235},{"text":"Can you still click okay even though we unticked the I p v four?","start":3317.925,"end":3322.905,"sentiment":"neutral","sentiment_score":-0.07793770251529557}],"sentiment":"neutral","sentiment_score":-0.05930275954306126,"num_words":40,"start":3248.5,"end":3322.905},{"sentences":[{"text":"Yeah.","start":3326.0852,"end":3326.28,"sentiment":"neutral","sentiment_score":-0.007585755549371243},{"text":"Yeah.","start":3326.76,"end":3327.26,"sentiment":"neutral","sentiment_score":0.0003870690707117319},{"text":"IPV four.","start":3328.84,"end":3329.72,"sentiment":"neutral","sentiment_score":-0.001912668696604669},{"text":"Yeah.","start":3329.72,"end":3330.22,"sentiment":"neutral","sentiment_score":0.00874585285782814},{"text":"Yeah.","start":3332.84,"end":3333.34,"sentiment":"neutral","sentiment_score":0.010173204354941843}],"sentiment":"neutral","sentiment_score":0.0013158388901501892,"num_words":6,"start":3326.0852,"end":3333.34},{"sentences":[{"text":"Just remove the check.","start":3336.12,"end":3337.6401,"sentiment":"neutral","sentiment_score":-0.0015666794497519732},{"text":"Mhmm.","start":3337.6401,"end":3338.1401,"sentiment":"neutral","sentiment_score":0.004954081494361162},{"text":"And, yeah, how about the auto the authentication type?","start":3340.445,"end":3345.2449,"sentiment":"neutral","sentiment_score":0.012122604995965958},{"text":"Is there other option there?","start":3345.2449,"end":3346.945,"sentiment":"neutral","sentiment_score":0.0030133161693811417},{"text":"Yeah.","start":3351.805,"end":3352.205,"sentiment":"neutral","sentiment_score":0.016946084797382355}],"sentiment":"neutral","sentiment_score":0.006990173715166748,"num_words":20,"start":3336.12,"end":3352.205},{"sentences":[{"text":"Is there an other options or that's the only Sorry.","start":3352.205,"end":3369.52,"sentiment":"neutral","sentiment_score":-0.007218998181633652},{"text":"Can I have that again?","start":3369.52,"end":3370.725,"sentiment":"neutral","sentiment_score":-0.04199246279895306},{"text":"Yeah.","start":3376.725,"end":3377.125,"sentiment":"neutral","sentiment_score":0.010063720867037771},{"text":"The authentication type options.","start":3377.125,"end":3379.3052,"sentiment":"neutral","sentiment_score":0.002588024595752359},{"text":"Mhmm.","start":3384.6,"end":3385.1,"sentiment":"neutral","sentiment_score":0.0011727585224434731}],"sentiment":"neutral","sentiment_score":-0.01240779609707672,"num_words":21,"start":3352.205,"end":3385.1},{"sentences":[{"text":"Mhmm.","start":3395.08,"end":3395.24,"sentiment":"neutral","sentiment_score":-0.000408851308748126},{"text":"Okay.","start":3395.24,"end":3395.74,"sentiment":"neutral","sentiment_score":0.017338700592517853},{"text":"Okay.","start":3400.295,"end":3400.795,"sentiment":"neutral","sentiment_score":0.022121788933873177},{"text":"Let's just stick to the auto.","start":3401.335,"end":3403.515,"sentiment":"neutral","sentiment_score":0.022226469901700813},{"text":"Yeah.","start":3408.775,"end":3409.275,"sentiment":"neutral","sentiment_score":-0.006936958990991116}],"sentiment":"neutral","sentiment_score":0.016547349863685668,"num_words":10,"start":3395.08,"end":3409.275},{"sentences":[{"text":"Okay.","start":3423.97,"end":3424.47,"sentiment":"neutral","sentiment_score":-0.016634367406368256},{"text":"Let me hang on.","start":3429.715,"end":3430.435,"sentiment":"neutral","sentiment_score":-0.016200263518840075},{"text":"Let me just check.","start":3430.435,"end":3431.495,"sentiment":"neutral","sentiment_score":-0.003802419872954488},{"text":"Okay.","start":3511.5051,"end":3512.0051,"sentiment":"neutral","sentiment_score":0.002256181091070175},{"text":"Can we click I p v four again?","start":3512.3052,"end":3515.365,"sentiment":"neutral","sentiment_score":-0.0011031179456040265}],"sentiment":"neutral","sentiment_score":-0.005734103524850475,"num_words":18,"start":3423.97,"end":3515.365},{"sentences":[{"text":"Mhmm.","start":3517.3452,"end":3517.8452,"sentiment":"neutral","sentiment_score":-0.008371992036700249},{"text":"Yeah.","start":3521.0,"end":3521.48,"sentiment":"neutral","sentiment_score":0.003658897243440151},{"text":"Okay.","start":3521.48,"end":3521.98,"sentiment":"neutral","sentiment_score":-0.003497617319226265},{"text":"Yeah.","start":3538.065,"end":3538.465,"sentiment":"neutral","sentiment_score":-0.0042663272470235825},{"text":"It's online again.","start":3538.465,"end":3539.925,"sentiment":"neutral","sentiment_score":0.0015618151519447565}],"sentiment":"neutral","sentiment_score":-0.0011130848433822393,"num_words":7,"start":3517.3452,"end":3539.925},{"sentences":[{"text":"Can we check the Internet if it's working again?","start":3542.145,"end":3545.685,"sentiment":"neutral","sentiment_score":0.023035063304834895},{"text":"Yeah.","start":3555.34,"end":3555.84,"sentiment":"neutral","sentiment_score":0.04402434825897217},{"text":"Is it working now, or it went off again?","start":3577.545,"end":3580.78,"sentiment":"neutral","sentiment_score":0.0948389863802327},{"text":"Yeah.","start":3586.84,"end":3587.24,"sentiment":"neutral","sentiment_score":0.08810489624738693},{"text":"Can you use you can use the Internet now?","start":3587.24,"end":3589.66,"sentiment":"neutral","sentiment_score":0.1328639214237531}],"sentiment":"neutral","sentiment_score":0.08237141325812915,"num_words":29,"start":3542.145,"end":3589.66},{"sentences":[{"text":"Okay.","start":3592.04,"end":3592.54,"sentiment":"positive","sentiment_score":0.3715994954109192},{"text":"That's great.","start":3593.565,"end":3594.385,"sentiment":"positive","sentiment_score":0.6065542101860046},{"text":"So if you run into any issues or have more questions, feel free to give us a call in anytime.","start":3595.325,"end":3601.025,"sentiment":"positive","sentiment_score":0.379816035926342},{"text":"Yeah.","start":3604.285,"end":3604.785,"sentiment":"neutral","sentiment_score":0.04535771161317825},{"text":"I think there's just a problem with the configuration earlier, or it's the thing with the router.","start":3605.0498,"end":3613.95,"sentiment":"neutral","sentiment_score":0.020676968509660047}],"sentiment":"neutral","sentiment_score":0.23360719050212606,"num_words":41,"start":3592.04,"end":3613.95},{"sentences":[{"text":"Yeah.","start":3614.0898,"end":3614.5898,"sentiment":"neutral","sentiment_score":0.1171235889196396},{"text":"Okay.","start":3617.6099,"end":3618.1099,"sentiment":"positive","sentiment_score":0.6585090160369873},{"text":"You're welcome.","start":3619.0688,"end":3619.889,"sentiment":"positive","sentiment_score":0.7667930126190186},{"text":"Thanks as well.","start":3619.949,"end":3620.8289,"sentiment":"positive","sentiment_score":0.7820053497950236},{"text":"Bye.","start":3620.8289,"end":3621.0688,"sentiment":"positive","sentiment_score":0.5704385042190552}],"sentiment":"positive","sentiment_score":0.6532091479748487,"num_words":8,"start":3614.0898,"end":3621.0688},{"sentences":[{"text":"Have a great day.","start":3621.0688,"end":3622.049,"sentiment":"positive","sentiment_score":0.5337053369730711}],"sentiment":"positive","sentiment_score":0.5337053369730711,"num_words":4,"start":3621.0688,"end":3622.049}]}}]},{"alternatives":[{"transcript":"Oh, hello. Actually, I just had my Internet linked last week. I just moved in. I tried to connect. It doesn't work. Oh, yeah. Wendy. And what what do you need? You only need my name. And any anything else? Yep. Yes. Yes. I did. I just I just pinch want me to try it again? Yeah. Yeah. W y. Yes. That's that's it. Yes. So the the van is there's no line for the van. The light is I got a green light on the power, 2.4 g h s and five g h s. And the the web is is green, but it's just shine. It's it's just not solid. It flashed. So can I double check the address? Did you the unit you linked it 51. Right? No. No. It's it's 70 Unit Unit 51. How can how can you link to that one? That's my that's my home address, but this is for my parents. Oh my god. No. Actually, can you check the other address? Because I linked it. It's 70. It's in Gangala. Are you able to switch the service back to Gangala? How can I do that? Okay. Give me one sec. Did you send it already? Oh, yeah. Okay. Give me one sec. My ring here. Okay. Done. Did you get it? Yes. I just replied the email, and it's it's a scam store. Thank you. Yes. Okay. Yes. Correct. Thanks. Give me one sec. Oh, yes. I did. Yes. Do you want me to I just reset. I just reset again. Give me one sec. Okay. Okay. I just reset it. I just I check if my if my if my model works model is working? Because I got a TP Link TP Link. Can you hear me now? So it's a TP Link AS54 zero zero And Wi Fi c. Yep. Modern router. Yep. Yep. It's a second it's secondhand. Yes. I got my phone. Yes. So you want me to link to Wi Fi? Yeah. Yeah. I can't remember. It's 19192.1680.1. Right? Yeah. I can't. Yep. Yep. Yep. New one. The htttplinkmodem.net. Yeah. Okay. I linked it. Admin. Yeah. Yeah. And do you yeah. I put it in admin. Sorry. Log in. Yes. Yeah. It's in. Yep. It's called a I've got a Internet connection setting and the username username password. So where do you want me to go? If you could always setting. No. Internet setting North Dakota. Give me one second. So if I go into the intern, it will be in the. Yeah. I tried. PPPO. I didn't see that, but I can try. Give me one sec. I I did see they asked me to log in. 1174. That. I can't see PTOE as a connection. It just say the base connection, they asked me to put a username. It's Internet connection set up. Asked me to put a username and a password. Let me try this one. DotDotNetDotAU. Password. Yeah. That's another one. Yeah. Search a p p o e. It's a search button. Net I've got network map. Advanced. Let me see. Advanced. So I got the Internet I p v four, I p v six. I got I got LAN. I got DSL. It said disconnected. And I got a performance. I got performance. And there's nothing. And that's it. Oh, the van? Line. I don't have a Internet. I only have network. Network network, I have DSLR, VAN, EVAN, LAN settings, DSL setting, dynamic DNS, and status routing. And the wireless. Yep. Okay. Oh, I can't send it. I have two comments. Okay. Can you hear me? Yes. On the Internet, once I get it, it says Internet connection set up. Then just the username, password. I put whatever you send it to me. The one one seven four. It's not. It's not. And the Internet is nothing. If I go into the advanced I read it to you already. It's Internet. I'll give you a screenshot again. What Internet money? Did I I sent you the I sent you the the things already. A screenshot. E w E N 0 E W A N. Okay. Give me one sec. It just it just rebooted. Just give me one second. It just rebooted. I don't know why. Why it's so hot? I could just link it, then you can use it. It still says the reporting. Please wait. Give me one second. So now I can't link it. Give me one sec. Wi Fi linked it. So I'll I'll probably link to the model now. Okay. Give me one second. So now the Internet actually is the VDSL is open at the end. Yeah. So now this Internet is VDSL. It's not the NBN. Yes. K. But why need to do I need to link the phone dock? Oh, I don't because I only link it to the van. So what? I can't link to that TP Link more than anymore. Yeah. I will put it in again. Https. Okay. Gosh. Domain. So you want me going to the AWB. Right? Yeah. So I got a I got a PPPOE two and three. Do you want do you want me to Avenue one? Yeah. TPPOE. Yeah. Okay. So they got two already. Should I delete them? Or just to to add an I just add one add a new one. And then connection connection name, optional. Advanced. It didn't ask me to put it advanced. Oh, Internet. It's nothing. So I just add a new because the older one, it says Now they want me to put the connection name. Service type is Internet. Right? Then Internet connection type is dynamic. It's to be p t t o e. Okay? Now then put the username. Do I have to enable the VLAN ID or I don't have to? Yeah. Yeah. I said oh, 11 I have to add 1174. I have to add to them in. 1174@airtelairtel.net.au. Okay. And the password is is and so it's I p e four. Right? It's IPE4. So I don't have to do it. Okay. I put it in. So Internet is still it's connect operational, but the status is still I put it in and I put pressed okay. So what do you want me to do then? No. Yeah. I did say. Yep. Do I have to refresh? Okay. Give me one second. Do I need to reboot? Okay. No. Do you want me to press okay now again? So look So did you see did you see my photo? It looks okay. Right? Okay. I see. I think you should come back now. Sorry. I think now it's working now. I got Internet. Yes. Yeah. It was working. It's not working anymore. The VAST doesn't hey. It's stolen. Now the Internet is gone. Let me try. That takes a little while. Why? I just pressed okay. Oh my god. I think that's probably because I pressed the o just take a little while to restart it again. It was option it it was automated. I didn't pick it. So it was there. It was so I didn't see it. So do you want do you want me to cancel it? No. No. I can't. I was I I can before, But no. But the VIN is linked. Do you want me to restart? Yeah. Or just reboot it? Oh, that's fine. Yeah. Okay. Hello? Which one you are last asking for? Which line? The the Internet? No. What do you want me to do? Looks like it's very hard to come. Still no Internet. No. I can log in to link today. It's the same thing. So that's the username and the password. And the IPV4 is still enabled. Maybe we just wait for a little while. Yes. The other one is disconnected anyway. Still disconnected. Yes. Yes. Okay. Delete this one. Delete this one. Okay. Delete it. K. Avenue 1. 1174. Yeah. I can try that. So you want me to untick the ink? It's just untick. Right? Okay. Alright. So I I it was screenshot. Now I can try. Yeah. It's auto authorized. Is that right? Go p a p and the c h a p and the m s c h a p. Are you asking the authorization type? Right? It's P a p c h a p and m s c h a p. Then the I press okay. No. It says error. Please select at least one IP step. So I have to enable the IPv4. Do you think I should put IPv six? Yeah. Okay. Done. Okay. Using what's the problem? Oh, it's oh, alright. Okay. But the operation says the status says connected. The operation says disconnected. Anyway, let me try. Okay. It looks like it's working now. Yes. Are you wanting now? Yes. So it should be fine now. Right? Okay. Okay. Alright. Thank you so much. The way it works well. Yeah. Okay. Great. Thank 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hello. Actually, I just had my Internet linked last week. I just moved in. I tried to connect. It doesn't work.\n\nOh, yeah. Wendy. And what what do you need? You only need my name. And any anything else?\n\nYep. Yes. Yes. I did. I just I just pinch want me to try it again?\n\nYeah. Yeah. W y. Yes. That's that's it.\n\nYes. So the the van is there's no line for the van. The light is I got a green light on the power, 2.4 g h s and five g h s. And the the web is is green, but it's just shine. It's it's just not solid.\n\nIt flashed. So can I double check the address? Did you the unit you linked it 51. Right? No.\n\nNo. It's it's 70 Unit Unit 51. How can how can you link to that one? That's my that's my home address, but this is for my parents. Oh my god.\n\nNo. Actually, can you check the other address? Because I linked it. It's 70. It's in Gangala.\n\nAre you able to switch the service back to Gangala? How can I do that? Okay. Give me one sec. Did you send it already?\n\nOh, yeah. Okay. Give me one sec. My ring here. Okay.\n\nDone. Did you get it? Yes. I just replied the email, and it's it's a scam store. Thank you.\n\nYes. Okay. Yes. Correct. Thanks.\n\nGive me one sec. Oh, yes. I did. Yes. Do you want me to I just reset.\n\nI just reset again. Give me one sec. Okay. Okay. I just reset it.\n\nI just I check if my if my if my model works model is working? Because I got a TP Link TP Link. Can you hear me now? So it's a TP Link AS54 zero zero And Wi Fi c. Yep.\n\nModern router. Yep. Yep. It's a second it's secondhand. Yes.\n\nI got my phone. Yes. So you want me to link to Wi Fi? Yeah. Yeah.\n\nI can't remember. It's 19192.1680.1. Right? Yeah. I can't.\n\nYep. Yep. Yep. New one. The htttplinkmodem.net.\n\nYeah. Okay. I linked it. Admin. Yeah.\n\nYeah. And do you yeah. I put it in admin. Sorry. Log in.\n\nYes. Yeah. It's in. Yep. It's called a I've got a Internet connection setting and the username username password.\n\nSo where do you want me to go? If you could always setting. No. Internet setting North Dakota. Give me one second.\n\nSo if I go into the intern, it will be in the. Yeah. I tried. PPPO. I didn't see that, but I can try.\n\nGive me one sec. I I did see they asked me to log in. 1174. That. I can't see PTOE as a connection.\n\nIt just say the base connection, they asked me to put a username. It's Internet connection set up. Asked me to put a username and a password. Let me try this one. DotDotNetDotAU.\n\nPassword. Yeah. That's another one. Yeah. Search a p p o e.\n\nIt's a search button. Net I've got network map. Advanced. Let me see. Advanced.\n\nSo I got the Internet I p v four, I p v six. I got I got LAN. I got DSL. It said disconnected. And I got a performance.\n\nI got performance. And there's nothing. And that's it. Oh, the van? Line.\n\nI don't have a Internet. I only have network. Network network, I have DSLR, VAN, EVAN, LAN settings, DSL setting, dynamic DNS, and status routing. And the wireless. Yep.\n\nOkay. Oh, I can't send it. I have two comments. Okay. Can you hear me?\n\nYes. On the Internet, once I get it, it says Internet connection set up. Then just the username, password. I put whatever you send it to me. The one one seven four.\n\nIt's not. It's not. And the Internet is nothing. If I go into the advanced I read it to you already. It's Internet.\n\nI'll give you a screenshot again. What Internet money? Did I I sent you the I sent you the the things already. A screenshot. E w E N 0 E W A N.\n\nOkay. Give me one sec. It just it just rebooted. Just give me one second. It just rebooted.\n\nI don't know why. Why it's so hot? I could just link it, then you can use it. It still says the reporting. Please wait.\n\nGive me one second. So now I can't link it. Give me one sec. Wi Fi linked it. So I'll I'll probably link to the model now.\n\nOkay. Give me one second. So now the Internet actually is the VDSL is open at the end. Yeah. So now this Internet is VDSL.\n\nIt's not the NBN. Yes. K. But why need to do I need to link the phone dock? Oh, I don't because I only link it to the van.\n\nSo what? I can't link to that TP Link more than anymore. Yeah. I will put it in again. Https.\n\nOkay. Gosh. Domain. So you want me going to the AWB. Right?\n\nYeah. So I got a I got a PPPOE two and three. Do you want do you want me to Avenue one? Yeah. TPPOE.\n\nYeah. Okay. So they got two already. Should I delete them? Or just to to add an I just add one add a new one.\n\nAnd then connection connection name, optional. Advanced. It didn't ask me to put it advanced. Oh, Internet. It's nothing.\n\nSo I just add a new because the older one, it says Now they want me to put the connection name. Service type is Internet. Right? Then Internet connection type is dynamic. It's to be p t t o e.\n\nOkay? Now then put the username. Do I have to enable the VLAN ID or I don't have to? Yeah. Yeah.\n\nI said oh, 11 I have to add 1174. I have to add to them in. 1174@airtelairtel.net.au. Okay. And the password is is and so it's I p e four.\n\nRight? It's IPE4. So I don't have to do it. Okay. I put it in.\n\nSo Internet is still it's connect operational, but the status is still I put it in and I put pressed okay. So what do you want me to do then? No. Yeah. I did say.\n\nYep. Do I have to refresh? Okay. Give me one second. Do I need to reboot?\n\nOkay. No. Do you want me to press okay now again? So look So did you see did you see my photo? It looks okay.\n\nRight? Okay. I see. I think you should come back now. Sorry.\n\nI think now it's working now. I got Internet. Yes. Yeah. It was working.\n\nIt's not working anymore. The VAST doesn't hey. It's stolen. Now the Internet is gone. Let me try.\n\nThat takes a little while. Why? I just pressed okay. Oh my god. I think that's probably because I pressed the o just take a little while to restart it again.\n\nIt was option it it was automated. I didn't pick it. So it was there. It was so I didn't see it. So do you want do you want me to cancel it?\n\nNo. No. I can't. I was I I can before, But no. But the VIN is linked.\n\nDo you want me to restart? Yeah. Or just reboot it? Oh, that's fine. Yeah.\n\nOkay. Hello? Which one you are last asking for? Which line? The the Internet?\n\nNo. What do you want me to do? Looks like it's very hard to come. Still no Internet. No.\n\nI can log in to link today. It's the same thing. So that's the username and the password. And the IPV4 is still enabled. Maybe we just wait for a little while.\n\nYes. The other one is disconnected anyway. Still disconnected. Yes. Yes.\n\nOkay. Delete this one. Delete this one. Okay. Delete it.\n\nK. Avenue 1. 1174. Yeah. I can try that.\n\nSo you want me to untick the ink? It's just untick. Right? Okay. Alright.\n\nSo I I it was screenshot. Now I can try. Yeah. It's auto authorized. Is that right?\n\nGo p a p and the c h a p and the m s c h a p. Are you asking the authorization type? Right? It's P a p c h a p and m s c h a p. Then the I press okay.\n\nNo. It says error. Please select at least one IP step. So I have to enable the IPv4. Do you think I should put IPv six?\n\nYeah. Okay. Done. Okay. Using what's the problem?\n\nOh, it's oh, alright. Okay. But the operation says the status says connected. The operation says disconnected. Anyway, let me try.\n\nOkay. It looks like it's working now. Yes. Are you wanting now? Yes.\n\nSo it should be fine now. Right? Okay. Okay. Alright.\n\nThank you so much. The way it works well. Yeah. Okay. Great.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Oh, hello.","start":5.6,"end":6.24,"sentiment":"neutral","sentiment_score":0.05202495865523815},{"text":"Actually, I just had my Internet linked last week.","start":6.24,"end":9.44,"sentiment":"neutral","sentiment_score":-0.08734081933895747},{"text":"I just moved in.","start":9.44,"end":10.74,"sentiment":"neutral","sentiment_score":-0.13071322068572044},{"text":"I tried to connect.","start":10.8,"end":11.94,"sentiment":"neutral","sentiment_score":-0.18803641572594643},{"text":"It doesn't work.","start":12.0,"end":12.945,"sentiment":"negative","sentiment_score":-0.3359447220961253}],"sentiment":"neutral","sentiment_score":-0.13476591675796293,"num_words":22,"start":5.6,"end":12.945},{"sentences":[{"text":"Oh, yeah.","start":19.425,"end":20.145,"sentiment":"neutral","sentiment_score":0.017956582829356194},{"text":"Wendy.","start":20.145,"end":20.645,"sentiment":"neutral","sentiment_score":0.020741337910294533},{"text":"And what 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back to Gangala?","start":294.59,"end":297.17,"sentiment":"neutral","sentiment_score":0.008326890412718058},{"text":"How can I do that?","start":303.965,"end":305.26498,"sentiment":"neutral","sentiment_score":0.04695619121193886},{"text":"Okay.","start":311.88498,"end":312.125,"sentiment":"neutral","sentiment_score":0.010713759809732435},{"text":"Give me one sec.","start":312.125,"end":313.26498,"sentiment":"neutral","sentiment_score":0.006295109284110367},{"text":"Did you send it already?","start":316.94,"end":318.24,"sentiment":"neutral","sentiment_score":-0.007140890695154667}],"sentiment":"neutral","sentiment_score":0.012729584146291018,"num_words":25,"start":294.59,"end":318.24},{"sentences":[{"text":"Oh, yeah.","start":340.265,"end":340.745,"sentiment":"neutral","sentiment_score":-0.006126577500253916},{"text":"Okay.","start":340.745,"end":341.225,"sentiment":"neutral","sentiment_score":0.0007845815271139145},{"text":"Give me one 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six.","start":1409.205,"end":1414.15,"sentiment":"neutral","sentiment_score":0.016441076170079984},{"text":"I got I got LAN.","start":1414.4501,"end":1416.31,"sentiment":"neutral","sentiment_score":-0.03916905894875526},{"text":"I got DSL.","start":1417.0901,"end":1418.15,"sentiment":"neutral","sentiment_score":-0.12302300333976746},{"text":"It said disconnected.","start":1418.93,"end":1420.0701,"sentiment":"neutral","sentiment_score":-0.2765117784341176},{"text":"And I got a performance.","start":1420.6101,"end":1423.3501,"sentiment":"neutral","sentiment_score":-0.19271836578845977}],"sentiment":"neutral","sentiment_score":-0.07394163719988589,"num_words":29,"start":1409.205,"end":1423.3501},{"sentences":[{"text":"I got performance.","start":1424.925,"end":1431.3451,"sentiment":"neutral","sentiment_score":-0.06864093864957492},{"text":"And there's nothing.","start":1432.925,"end":1434.2251,"sentiment":"neutral","sentiment_score":-0.28554852306842804},{"text":"And that's it.","start":1434.765,"end":1435.745,"sentiment":"neutral","sentiment_score":-0.2043957163890203},{"text":"Oh, the van?","start":1437.7251,"end":1438.65,"sentiment":"neutral","sentiment_score":0.011602070493002733},{"text":"Line.","start":1442.49,"end":1442.73,"sentiment":"neutral","sentiment_score":-0.03391764312982559}],"sentiment":"neutral","sentiment_score":-0.12883592045937592,"num_words":13,"start":1424.925,"end":1442.73},{"sentences":[{"text":"I don't have a Internet.","start":1442.73,"end":1443.65,"sentiment":"neutral","sentiment_score":-0.17808703780174256},{"text":"I only have network.","start":1443.65,"end":1445.31,"sentiment":"neutral","sentiment_score":-0.0692468211054802},{"text":"Network network, I have DSLR, VAN, EVAN, LAN settings, DSL setting, dynamic DNS, and status routing.","start":1446.3301,"end":1458.275,"sentiment":"neutral","sentiment_score":-0.016144773151609115},{"text":"And the wireless.","start":1459.695,"end":1460.6749,"sentiment":"neutral","sentiment_score":0.02815430921812852},{"text":"Yep.","start":1461.375,"end":1461.875,"sentiment":"neutral","sentiment_score":0.13547402620315552}],"sentiment":"neutral","sentiment_score":-0.04157937551720132,"num_words":29,"start":1442.73,"end":1461.875},{"sentences":[{"text":"Okay.","start":1467.855,"end":1468.355,"sentiment":"neutral","sentiment_score":-0.02517777867615223},{"text":"Oh, I can't send it.","start":1511.645,"end":1512.765,"sentiment":"neutral","sentiment_score":-0.2527609497308731},{"text":"I have two comments.","start":1512.765,"end":1514.385,"sentiment":"neutral","sentiment_score":-0.17906275391578674},{"text":"Okay.","start":1522.6849,"end":1523.1649,"sentiment":"neutral","sentiment_score":-0.025483600795269012},{"text":"Can you hear me?","start":1523.1649,"end":1524.03,"sentiment":"neutral","sentiment_score":-0.036108726635575294}],"sentiment":"neutral","sentiment_score":-0.145010136688749,"num_words":15,"start":1467.855,"end":1524.03},{"sentences":[{"text":"Yes.","start":1527.23,"end":1527.73,"sentiment":"neutral","sentiment_score":0.013116634450852873},{"text":"On the Internet, once I get it, it says Internet connection set up.","start":1552.55,"end":1557.45,"sentiment":"neutral","sentiment_score":-0.05418088745612364},{"text":"Then just the username, password.","start":1557.83,"end":1560.49,"sentiment":"neutral","sentiment_score":-0.039617523178458215},{"text":"I put whatever you send it to me.","start":1560.63,"end":1562.8099,"sentiment":"neutral","sentiment_score":-0.028186268405988812},{"text":"The one one seven four.","start":1563.03,"end":1564.635,"sentiment":"neutral","sentiment_score":-0.04453179389238358}],"sentiment":"neutral","sentiment_score":-0.04179598859627731,"num_words":32,"start":1527.23,"end":1564.635},{"sentences":[{"text":"It's not.","start":1574.715,"end":1575.595,"sentiment":"neutral","sentiment_score":-0.1918284296989441},{"text":"It's not.","start":1575.595,"end":1576.495,"sentiment":"neutral","sentiment_score":-0.20143390446901321},{"text":"And the Internet is nothing.","start":1577.915,"end":1579.295,"sentiment":"neutral","sentiment_score":-0.1989726424217224},{"text":"If I go into the advanced I read it to you already.","start":1579.6699,"end":1583.85,"sentiment":"neutral","sentiment_score":-0.07141803080836932},{"text":"It's Internet.","start":1584.71,"end":1585.69,"sentiment":"neutral","sentiment_score":-0.033161792904138565}],"sentiment":"neutral","sentiment_score":-0.11759686243274937,"num_words":23,"start":1574.715,"end":1585.69},{"sentences":[{"text":"I'll give you a screenshot again.","start":1590.23,"end":1591.9299,"sentiment":"neutral","sentiment_score":0.004482581901053588},{"text":"What Internet money?","start":1593.615,"end":1595.235,"sentiment":"neutral","sentiment_score":0.003306029364466667},{"text":"Did I I sent you the I sent you the the things already.","start":1597.135,"end":1600.435,"sentiment":"neutral","sentiment_score":-0.024591477874379892},{"text":"A screenshot.","start":1602.8151,"end":1603.475,"sentiment":"neutral","sentiment_score":-0.0025380412116646767},{"text":"E w E N 0 E W A N.","start":1666.55,"end":1669.53,"sentiment":"neutral","sentiment_score":-0.012472768831584189}],"sentiment":"neutral","sentiment_score":-0.01212747378105467,"num_words":33,"start":1590.23,"end":1669.53},{"sentences":[{"text":"Okay.","start":1672.47,"end":1672.97,"sentiment":"neutral","sentiment_score":-0.012668821029365064},{"text":"Give me one sec.","start":1673.5901,"end":1674.65,"sentiment":"neutral","sentiment_score":-0.034715624526143074},{"text":"It just it just rebooted.","start":1674.765,"end":1677.585,"sentiment":"neutral","sentiment_score":-0.10409064069390297},{"text":"Just give me one second.","start":1694.8301,"end":1695.9501,"sentiment":"neutral","sentiment_score":-0.11189377158880234},{"text":"It just rebooted.","start":1695.9501,"end":1696.8301,"sentiment":"neutral","sentiment_score":-0.14752395947774252}],"sentiment":"neutral","sentiment_score":-0.09300140327670509,"num_words":18,"start":1672.47,"end":1696.8301},{"sentences":[{"text":"I don't know why.","start":1696.8301,"end":1698.05,"sentiment":"neutral","sentiment_score":-0.3256222605705261},{"text":"Why it's so hot?","start":1705.795,"end":1706.675,"sentiment":"neutral","sentiment_score":-0.14743990078568459},{"text":"I could just link it, then you can use it.","start":1706.675,"end":1708.935,"sentiment":"neutral","sentiment_score":0.09696015641093254},{"text":"It still says the reporting.","start":1736.955,"end":1738.415,"sentiment":"neutral","sentiment_score":-0.22293101549148558},{"text":"Please wait.","start":1738.715,"end":1739.535,"sentiment":"neutral","sentiment_score":-0.16681960970163345}],"sentiment":"neutral","sentiment_score":-0.09483765512704849,"num_words":25,"start":1696.8301,"end":1739.535},{"sentences":[{"text":"Give me one second.","start":1740.875,"end":1742.015,"sentiment":"neutral","sentiment_score":0.006319829728454351},{"text":"So now I can't link it.","start":1796.735,"end":1798.5149,"sentiment":"neutral","sentiment_score":-0.08106369028488795},{"text":"Give me one sec.","start":1800.1749,"end":1801.17,"sentiment":"neutral","sentiment_score":-0.017419463954865932},{"text":"Wi Fi linked it.","start":1801.5701,"end":1803.11,"sentiment":"neutral","sentiment_score":0.00796302454546094},{"text":"So I'll I'll probably link to the model now.","start":1818.815,"end":1821.075,"sentiment":"neutral","sentiment_score":0.017993285010258358}],"sentiment":"neutral","sentiment_score":-0.01248107464225204,"num_words":27,"start":1740.875,"end":1821.075},{"sentences":[{"text":"Okay.","start":1827.9349,"end":1828.4349,"sentiment":"neutral","sentiment_score":0.031213512644171715},{"text":"Give me one second.","start":1829.8701,"end":1831.01,"sentiment":"neutral","sentiment_score":0.025533870793879032},{"text":"So now the Internet actually is the VDSL is open at the end.","start":1874.505,"end":1878.505,"sentiment":"neutral","sentiment_score":0.07098430337814185},{"text":"Yeah.","start":1878.505,"end":1879.005,"sentiment":"neutral","sentiment_score":0.014456354081630709},{"text":"So now this Internet is VDSL.","start":1884.94,"end":1886.3799,"sentiment":"neutral","sentiment_score":-0.0481800182412068}],"sentiment":"neutral","sentiment_score":0.03126084737479687,"num_words":25,"start":1827.9349,"end":1886.3799},{"sentences":[{"text":"It's not the NBN.","start":1886.3799,"end":1887.6,"sentiment":"neutral","sentiment_score":-0.0650609489530325},{"text":"Yes.","start":1894.46,"end":1894.785,"sentiment":"neutral","sentiment_score":-0.00988506618887186},{"text":"K.","start":1908.5599,"end":1909.0599,"sentiment":"neutral","sentiment_score":0.006744397338479757},{"text":"But why need to do I need to link the phone dock?","start":1910.5599,"end":1913.92,"sentiment":"neutral","sentiment_score":-0.03379008173942566},{"text":"Oh, I don't because I only link it to the van.","start":1913.92,"end":1916.58,"sentiment":"neutral","sentiment_score":-0.07313548841259697}],"sentiment":"neutral","sentiment_score":-0.05080537303704126,"num_words":29,"start":1886.3799,"end":1916.58},{"sentences":[{"text":"So what?","start":1949.9501,"end":1950.27,"sentiment":"neutral","sentiment_score":-0.1337350457906723},{"text":"I can't link to that TP Link more than anymore.","start":1950.27,"end":1953.17,"sentiment":"neutral","sentiment_score":-0.3013730749487877},{"text":"Yeah.","start":1966.645,"end":1967.145,"sentiment":"neutral","sentiment_score":-0.09543529897928238},{"text":"I will put it in again.","start":1967.53,"end":1968.91,"sentiment":"neutral","sentiment_score":-0.07476215902715921},{"text":"Https.","start":1968.97,"end":1969.47,"sentiment":"neutral","sentiment_score":-0.03669880330562592}],"sentiment":"neutral","sentiment_score":-0.19309539487585425,"num_words":20,"start":1949.9501,"end":1969.47},{"sentences":[{"text":"Okay.","start":2018.955,"end":2019.455,"sentiment":"neutral","sentiment_score":-0.037915971130132675},{"text":"Gosh.","start":2020.075,"end":2020.575,"sentiment":"neutral","sentiment_score":-0.020375311374664307},{"text":"Domain.","start":2021.4349,"end":2021.9349,"sentiment":"neutral","sentiment_score":0.0014401748776435852},{"text":"So you want me going to the AWB.","start":2025.64,"end":2028.94,"sentiment":"neutral","sentiment_score":0.00044402916682884097},{"text":"Right?","start":2029.32,"end":2029.82,"sentiment":"neutral","sentiment_score":0.014834195375442503}],"sentiment":"neutral","sentiment_score":-0.0032053899097566805,"num_words":12,"start":2018.955,"end":2029.82},{"sentences":[{"text":"Yeah.","start":2049.385,"end":2049.885,"sentiment":"neutral","sentiment_score":0.01015150547027588},{"text":"So I got a I got a PPPOE two and three.","start":2051.72,"end":2056.1199,"sentiment":"neutral","sentiment_score":-0.0022248414937745442},{"text":"Do you want do you want me to Avenue one?","start":2056.1199,"end":2059.42,"sentiment":"neutral","sentiment_score":-0.014791293255984782},{"text":"Yeah.","start":2066.645,"end":2066.965,"sentiment":"neutral","sentiment_score":-0.02258019894361496},{"text":"TPPOE.","start":2066.965,"end":2067.465,"sentiment":"neutral","sentiment_score":-0.023754237219691277}],"sentiment":"neutral","sentiment_score":-0.008690379986849925,"num_words":24,"start":2049.385,"end":2067.465},{"sentences":[{"text":"Yeah.","start":2077.925,"end":2078.165,"sentiment":"neutral","sentiment_score":0.015398453921079636},{"text":"Okay.","start":2078.165,"end":2078.4849,"sentiment":"neutral","sentiment_score":-0.02475926838815212},{"text":"So they got two already.","start":2078.4849,"end":2079.765,"sentiment":"neutral","sentiment_score":-0.1154754787683487},{"text":"Should I delete them?","start":2079.765,"end":2080.89,"sentiment":"neutral","sentiment_score":-0.2210514098405838},{"text":"Or just to to add an I just add one add a new one.","start":2082.89,"end":2102.775,"sentiment":"neutral","sentiment_score":-0.0518016583685364}],"sentiment":"neutral","sentiment_score":-0.08784668259322644,"num_words":25,"start":2077.925,"end":2102.775},{"sentences":[{"text":"And then connection connection name, optional.","start":2105.955,"end":2110.535,"sentiment":"neutral","sentiment_score":0.03075649154682954},{"text":"Advanced.","start":2112.1401,"end":2112.6401,"sentiment":"neutral","sentiment_score":0.017414912581443787},{"text":"It didn't ask me to put it advanced.","start":2113.1802,"end":2114.9602,"sentiment":"neutral","sentiment_score":-0.05466055986471474},{"text":"Oh, Internet.","start":2118.3,"end":2126.885,"sentiment":"neutral","sentiment_score":-0.030544891022145748},{"text":"It's nothing.","start":2158.025,"end":2158.685,"sentiment":"neutral","sentiment_score":-0.21130771934986115}],"sentiment":"neutral","sentiment_score":-0.03784399146312162,"num_words":19,"start":2105.955,"end":2158.685},{"sentences":[{"text":"So I just add a new because the older one, it says Now they want me to put the connection name.","start":2170.86,"end":2180.9849,"sentiment":"neutral","sentiment_score":-0.028783587117989857},{"text":"Service type is Internet.","start":2180.9849,"end":2182.845,"sentiment":"neutral","sentiment_score":0.025575242470949888},{"text":"Right?","start":2183.145,"end":2183.645,"sentiment":"neutral","sentiment_score":0.03753130882978439},{"text":"Then Internet connection type is dynamic.","start":2184.505,"end":2187.7249,"sentiment":"neutral","sentiment_score":0.03383238737781843},{"text":"It's to be p t t o e.","start":2187.785,"end":2189.545,"sentiment":"neutral","sentiment_score":0.023798045935109258}],"sentiment":"neutral","sentiment_score":-0.0017811089754104614,"num_words":40,"start":2170.86,"end":2189.545},{"sentences":[{"text":"Okay?","start":2189.545,"end":2190.045,"sentiment":"neutral","sentiment_score":0.01719461753964424},{"text":"Now then put the username.","start":2190.99,"end":2192.53,"sentiment":"neutral","sentiment_score":0.01008361205458641},{"text":"Do I have to enable the VLAN ID or I don't have to?","start":2192.67,"end":2196.61,"sentiment":"neutral","sentiment_score":-0.03092569413666542},{"text":"Yeah.","start":2200.03,"end":2200.53,"sentiment":"neutral","sentiment_score":0.035269156098365784},{"text":"Yeah.","start":2206.3452,"end":2206.665,"sentiment":"neutral","sentiment_score":0.014419415965676308}],"sentiment":"neutral","sentiment_score":-0.013558703519049146,"num_words":21,"start":2189.545,"end":2206.665},{"sentences":[{"text":"I said oh, 11 I have to add 1174.","start":2206.665,"end":2210.5051,"sentiment":"neutral","sentiment_score":-0.01046084240078926},{"text":"I have to add to them in.","start":2210.5051,"end":2211.965,"sentiment":"neutral","sentiment_score":0.0006613417395523616},{"text":"1174@airtelairtel.net.au.","start":2213.705,"end":2227.5798,"sentiment":"neutral","sentiment_score":0.009483559988439085},{"text":"Okay.","start":2232.8398,"end":2233.3398,"sentiment":"neutral","sentiment_score":0.01693166233599186},{"text":"And the password is is and so it's I p e four.","start":2233.4,"end":2249.535,"sentiment":"neutral","sentiment_score":-0.009082713862881064}],"sentiment":"neutral","sentiment_score":-0.005736517782012621,"num_words":30,"start":2206.665,"end":2249.535},{"sentences":[{"text":"Right?","start":2249.535,"end":2250.0,"sentiment":"neutral","sentiment_score":-0.01917707547545433},{"text":"It's IPE4.","start":2252.48,"end":2253.78,"sentiment":"neutral","sentiment_score":-0.04257967881858349},{"text":"So I don't have to do it.","start":2256.16,"end":2257.7,"sentiment":"neutral","sentiment_score":-0.061153365565197806},{"text":"Okay.","start":2271.195,"end":2271.595,"sentiment":"neutral","sentiment_score":0.019438486546278},{"text":"I put it in.","start":2271.595,"end":2272.5752,"sentiment":"neutral","sentiment_score":0.020910345017910004}],"sentiment":"neutral","sentiment_score":-0.028622008363405862,"num_words":15,"start":2249.535,"end":2272.5752},{"sentences":[{"text":"So Internet is still it's connect operational, but the status is still I put it in and I put pressed okay.","start":2273.0352,"end":2281.35,"sentiment":"neutral","sentiment_score":-0.06498342983069874},{"text":"So what do you want me to do then?","start":2289.81,"end":2291.49,"sentiment":"neutral","sentiment_score":-0.1655463402469953},{"text":"No.","start":2291.49,"end":2291.925,"sentiment":"neutral","sentiment_score":-0.31294018030166626},{"text":"Yeah.","start":2302.325,"end":2302.565,"sentiment":"neutral","sentiment_score":-0.02716182731091976},{"text":"I did say.","start":2302.565,"end":2303.2852,"sentiment":"neutral","sentiment_score":-0.02505986827115218}],"sentiment":"neutral","sentiment_score":-0.09342430574553354,"num_words":35,"start":2273.0352,"end":2303.2852},{"sentences":[{"text":"Yep.","start":2303.2852,"end":2303.7852,"sentiment":"neutral","sentiment_score":0.04025539755821228},{"text":"Do I have to refresh?","start":2303.97,"end":2316.05,"sentiment":"neutral","sentiment_score":-0.002006646990776062},{"text":"Okay.","start":2341.72,"end":2341.96,"sentiment":"neutral","sentiment_score":0.00944189541041851},{"text":"Give me one second.","start":2341.96,"end":2343.02,"sentiment":"neutral","sentiment_score":-0.017185265198349953},{"text":"Do I need to reboot?","start":2395.62,"end":2396.92,"sentiment":"neutral","sentiment_score":-0.2251834899187088}],"sentiment":"neutral","sentiment_score":-0.07218715327326208,"num_words":16,"start":2303.2852,"end":2396.92},{"sentences":[{"text":"Okay.","start":2404.095,"end":2404.595,"sentiment":"neutral","sentiment_score":-0.06239679455757141},{"text":"No.","start":2431.355,"end":2431.7551,"sentiment":"neutral","sentiment_score":-0.1491285115480423},{"text":"Do you want me to press okay now again?","start":2431.7551,"end":2433.695,"sentiment":"neutral","sentiment_score":-0.04921309153238932},{"text":"So look So did you see did you see my photo?","start":2435.0352,"end":2442.29,"sentiment":"neutral","sentiment_score":0.0411370305175131},{"text":"It looks okay.","start":2442.29,"end":2443.25,"sentiment":"neutral","sentiment_score":0.07767444849014282}],"sentiment":"neutral","sentiment_score":0.0012435020506381988,"num_words":25,"start":2404.095,"end":2443.25},{"sentences":[{"text":"Right?","start":2443.25,"end":2443.75,"sentiment":"neutral","sentiment_score":0.03642985597252846},{"text":"Okay.","start":2510.215,"end":2510.535,"sentiment":"neutral","sentiment_score":0.039636000990867615},{"text":"I see.","start":2510.535,"end":2510.7751,"sentiment":"neutral","sentiment_score":0.07521146908402443},{"text":"I think you should come back now.","start":2510.7751,"end":2512.315,"sentiment":"neutral","sentiment_score":0.13115075549909047},{"text":"Sorry.","start":2531.99,"end":2532.375,"sentiment":"neutral","sentiment_score":-0.07444696128368378}],"sentiment":"neutral","sentiment_score":0.0891747601951162,"num_words":12,"start":2443.25,"end":2532.375},{"sentences":[{"text":"I think now it's working now.","start":2538.615,"end":2540.135,"sentiment":"neutral","sentiment_score":0.19092907259861627},{"text":"I got Internet.","start":2540.135,"end":2541.035,"sentiment":"neutral","sentiment_score":0.10842568427324295},{"text":"Yes.","start":2545.495,"end":2545.92,"sentiment":"neutral","sentiment_score":0.06249408796429634},{"text":"Yeah.","start":2560.0,"end":2560.5,"sentiment":"neutral","sentiment_score":-0.0009388197213411332},{"text":"It was working.","start":2562.435,"end":2563.5752,"sentiment":"neutral","sentiment_score":-0.013641907523075739}],"sentiment":"neutral","sentiment_score":0.10653435957751103,"num_words":14,"start":2538.615,"end":2563.5752},{"sentences":[{"text":"It's not working anymore.","start":2564.7551,"end":2566.0352,"sentiment":"neutral","sentiment_score":-0.29219817370176315},{"text":"The VAST doesn't hey.","start":2566.0352,"end":2567.0752,"sentiment":"negative","sentiment_score":-0.4396909922361374},{"text":"It's stolen.","start":2567.0752,"end":2567.735,"sentiment":"negative","sentiment_score":-0.4228908568620682},{"text":"Now the Internet is gone.","start":2567.7952,"end":2569.5752,"sentiment":"negative","sentiment_score":-0.4477687060832977},{"text":"Let me try.","start":2572.0352,"end":2572.935,"sentiment":"neutral","sentiment_score":-0.1586413433154424}],"sentiment":"negative","sentiment_score":-0.3604503298799197,"num_words":18,"start":2564.7551,"end":2572.935},{"sentences":[{"text":"That takes a little while.","start":2606.5598,"end":2607.8599,"sentiment":"neutral","sentiment_score":-0.1676984041929245},{"text":"Why?","start":2609.52,"end":2610.02,"sentiment":"neutral","sentiment_score":-0.10628602653741837},{"text":"I just pressed okay.","start":2619.92,"end":2621.22,"sentiment":"neutral","sentiment_score":-0.06176147609949112},{"text":"Oh my god.","start":2624.305,"end":2628.525,"sentiment":"neutral","sentiment_score":-0.27469634513060254},{"text":"I think that's probably because I pressed the o just take a little while to restart it again.","start":2631.6648,"end":2636.2449,"sentiment":"neutral","sentiment_score":-0.14366885481609237}],"sentiment":"neutral","sentiment_score":-0.1484500765800476,"num_words":31,"start":2606.5598,"end":2636.2449},{"sentences":[{"text":"It was option it it was automated.","start":2667.42,"end":2677.8398,"sentiment":"neutral","sentiment_score":-0.08885540227804865},{"text":"I didn't pick it.","start":2677.9,"end":2679.04,"sentiment":"neutral","sentiment_score":-0.14846965298056602},{"text":"So it was there.","start":2679.0999,"end":2680.24,"sentiment":"neutral","sentiment_score":-0.08785400725901127},{"text":"It was so I didn't see it.","start":2681.18,"end":2683.4348,"sentiment":"neutral","sentiment_score":-0.09612801404935974},{"text":"So do you want do you want me to cancel it?","start":2683.4348,"end":2685.375,"sentiment":"neutral","sentiment_score":-0.13171360235322604}],"sentiment":"neutral","sentiment_score":-0.1117887327616865,"num_words":33,"start":2667.42,"end":2685.375},{"sentences":[{"text":"No.","start":2701.18,"end":2701.68,"sentiment":"neutral","sentiment_score":-0.20003965497016907},{"text":"No.","start":2703.42,"end":2703.66,"sentiment":"neutral","sentiment_score":-0.2415742874145508},{"text":"I can't.","start":2703.66,"end":2704.32,"sentiment":"neutral","sentiment_score":-0.20647180080413818},{"text":"I was I I can before, But no.","start":2706.3,"end":2719.7751,"sentiment":"neutral","sentiment_score":-0.10199489537626505},{"text":"But the VIN is linked.","start":2721.61,"end":2723.05,"sentiment":"neutral","sentiment_score":-0.04714594930410385}],"sentiment":"neutral","sentiment_score":-0.11213214432491976,"num_words":17,"start":2701.18,"end":2723.05},{"sentences":[{"text":"Do you want me to restart?","start":2723.05,"end":2724.91,"sentiment":"neutral","sentiment_score":-0.031055958320697147},{"text":"Yeah.","start":2729.05,"end":2729.55,"sentiment":"neutral","sentiment_score":0.003207845613360405},{"text":"Or just reboot it?","start":2729.61,"end":2730.81,"sentiment":"neutral","sentiment_score":-0.005152963334694505},{"text":"Oh, that's fine.","start":2730.81,"end":2731.95,"sentiment":"neutral","sentiment_score":0.16519058247407278},{"text":"Yeah.","start":2739.575,"end":2739.815,"sentiment":"neutral","sentiment_score":0.06087655574083328}],"sentiment":"neutral","sentiment_score":0.023513903034230073,"num_words":15,"start":2723.05,"end":2739.815},{"sentences":[{"text":"Okay.","start":2739.815,"end":2740.315,"sentiment":"neutral","sentiment_score":0.06314773112535477},{"text":"Hello?","start":2759.6602,"end":2760.1602,"sentiment":"neutral","sentiment_score":0.012645196169614792},{"text":"Which one you are last asking for?","start":2763.415,"end":2765.355,"sentiment":"neutral","sentiment_score":0.007228639575519732},{"text":"Which line?","start":2769.655,"end":2770.395,"sentiment":"neutral","sentiment_score":0.0025256520602852106},{"text":"The the Internet?","start":2773.015,"end":2774.475,"sentiment":"neutral","sentiment_score":0.004465662719060977}],"sentiment":"neutral","sentiment_score":0.010345835471525788,"num_words":14,"start":2739.815,"end":2774.475},{"sentences":[{"text":"No.","start":2831.34,"end":2831.84,"sentiment":"neutral","sentiment_score":-0.0977354347705841},{"text":"What do you want me to do?","start":2844.78,"end":2845.995,"sentiment":"neutral","sentiment_score":-0.0956774428486824},{"text":"Looks like it's very hard to come.","start":2994.285,"end":2996.625,"sentiment":"negative","sentiment_score":-0.668321030480521},{"text":"Still no Internet.","start":3007.01,"end":3008.07,"sentiment":"negative","sentiment_score":-0.43637629350026447},{"text":"No.","start":3066.79,"end":3066.9502,"sentiment":"neutral","sentiment_score":-0.20743755996227264}],"sentiment":"negative","sentiment_score":-0.3664363783441092,"num_words":19,"start":2831.34,"end":3066.9502},{"sentences":[{"text":"I can log in to link today.","start":3066.9502,"end":3068.57,"sentiment":"neutral","sentiment_score":-0.13179138515676772},{"text":"It's the same thing.","start":3080.635,"end":3081.855,"sentiment":"neutral","sentiment_score":0.01665018917992711},{"text":"So that's the username and the password.","start":3085.48,"end":3087.9,"sentiment":"neutral","sentiment_score":0.01463471565927778},{"text":"And the IPV4 is still enabled.","start":3089.48,"end":3091.82,"sentiment":"neutral","sentiment_score":0.03679062332957983},{"text":"Maybe we just wait for a little while.","start":3095.0,"end":3096.78,"sentiment":"neutral","sentiment_score":-0.06624174444004893}],"sentiment":"neutral","sentiment_score":-0.03320894204080105,"num_words":32,"start":3066.9502,"end":3096.78},{"sentences":[{"text":"Yes.","start":3116.3901,"end":3116.71,"sentiment":"neutral","sentiment_score":-0.058351531624794006},{"text":"The other one is disconnected anyway.","start":3116.71,"end":3118.81,"sentiment":"neutral","sentiment_score":-0.1416317621866862},{"text":"Still disconnected.","start":3125.99,"end":3126.73,"sentiment":"neutral","sentiment_score":-0.07062872685492039},{"text":"Yes.","start":3168.615,"end":3169.115,"sentiment":"neutral","sentiment_score":0.010741478763520718},{"text":"Yes.","start":3170.3398,"end":3170.8398,"sentiment":"neutral","sentiment_score":0.015144411474466324}],"sentiment":"neutral","sentiment_score":-0.09304669711061499,"num_words":11,"start":3116.3901,"end":3170.8398},{"sentences":[{"text":"Okay.","start":3223.935,"end":3224.435,"sentiment":"neutral","sentiment_score":-0.03095518983900547},{"text":"Delete this one.","start":3242.7349,"end":3243.795,"sentiment":"neutral","sentiment_score":-0.08099942406018575},{"text":"Delete this one.","start":3246.4148,"end":3247.555,"sentiment":"neutral","sentiment_score":-0.08330689867337544},{"text":"Okay.","start":3248.015,"end":3248.335,"sentiment":"neutral","sentiment_score":-0.02818850427865982},{"text":"Delete it.","start":3248.335,"end":3248.9949,"sentiment":"neutral","sentiment_score":-0.04420158267021179}],"sentiment":"neutral","sentiment_score":-0.06404658276587724,"num_words":10,"start":3223.935,"end":3248.9949},{"sentences":[{"text":"K.","start":3267.765,"end":3268.265,"sentiment":"neutral","sentiment_score":0.00013523176312446594},{"text":"Avenue 1.","start":3270.085,"end":3271.145,"sentiment":"neutral","sentiment_score":0.0010002441704273224},{"text":"1174.","start":3294.885,"end":3312.08,"sentiment":"neutral","sentiment_score":0.001679329900071025},{"text":"Yeah.","start":3323.8152,"end":3324.0552,"sentiment":"neutral","sentiment_score":0.04299229383468628},{"text":"I can try that.","start":3324.0552,"end":3325.0151,"sentiment":"neutral","sentiment_score":0.020151061937212944}],"sentiment":"neutral","sentiment_score":0.014156843509732021,"num_words":9,"start":3267.765,"end":3325.0151},{"sentences":[{"text":"So you want me to untick the ink?","start":3325.0151,"end":3326.875,"sentiment":"neutral","sentiment_score":-0.009588804095983505},{"text":"It's just untick.","start":3330.5352,"end":3331.735,"sentiment":"neutral","sentiment_score":-0.0024779031252061636},{"text":"Right?","start":3331.735,"end":3332.235,"sentiment":"neutral","sentiment_score":0.009022318758070467},{"text":"Okay.","start":3334.215,"end":3334.715,"sentiment":"neutral","sentiment_score":0.01872606761753559},{"text":"Alright.","start":3335.91,"end":3336.41,"sentiment":"neutral","sentiment_score":0.0262613408267498}],"sentiment":"neutral","sentiment_score":-0.002152458210080762,"num_words":14,"start":3325.0151,"end":3336.41},{"sentences":[{"text":"So I I it was screenshot.","start":3338.3098,"end":3339.93,"sentiment":"neutral","sentiment_score":0.005231024386982122},{"text":"Now I can try.","start":3340.0698,"end":3341.0498,"sentiment":"neutral","sentiment_score":0.015506356721743941},{"text":"Yeah.","start":3347.99,"end":3348.23,"sentiment":"neutral","sentiment_score":0.04904896020889282},{"text":"It's auto authorized.","start":3348.23,"end":3349.6099,"sentiment":"neutral","sentiment_score":0.05140483379364014},{"text":"Is that right?","start":3349.925,"end":3350.825,"sentiment":"neutral","sentiment_score":0.04613079565266768}],"sentiment":"neutral","sentiment_score":0.025592201279804987,"num_words":17,"start":3338.3098,"end":3350.825},{"sentences":[{"text":"Go p a p and the c h a p and the m s c h a p.","start":3355.925,"end":3364.47,"sentiment":"neutral","sentiment_score":0.000696226850979858},{"text":"Are you asking the authorization type?","start":3373.19,"end":3375.27,"sentiment":"neutral","sentiment_score":-0.01953033109505971},{"text":"Right?","start":3375.27,"end":3375.77,"sentiment":"neutral","sentiment_score":-0.0017493227496743202},{"text":"It's P a p c h a p and m s c h a p.","start":3381.095,"end":3393.08,"sentiment":"neutral","sentiment_score":0.0013979484404747684},{"text":"Then the I press okay.","start":3394.6602,"end":3407.595,"sentiment":"neutral","sentiment_score":0.008299269620329142}],"sentiment":"neutral","sentiment_score":-0.0009763033620806203,"num_words":45,"start":3355.925,"end":3407.595},{"sentences":[{"text":"No.","start":3414.075,"end":3414.4749,"sentiment":"neutral","sentiment_score":-0.14426007866859436},{"text":"It says error.","start":3414.4749,"end":3415.775,"sentiment":"neutral","sentiment_score":-0.22034174700578055},{"text":"Please select at least one IP step.","start":3415.915,"end":3418.4949,"sentiment":"neutral","sentiment_score":-0.1528338140675},{"text":"So I have to enable the IPv4.","start":3419.915,"end":3421.695,"sentiment":"neutral","sentiment_score":-0.058109896523611884},{"text":"Do you think I should put IPv six?","start":3422.27,"end":3423.17,"sentiment":"neutral","sentiment_score":-0.05194490822032094}],"sentiment":"neutral","sentiment_score":-0.10374809844562641,"num_words":26,"start":3414.075,"end":3423.17},{"sentences":[{"text":"Yeah.","start":3431.8699,"end":3432.3699,"sentiment":"neutral","sentiment_score":-0.0010430505499243736},{"text":"Okay.","start":3517.56,"end":3517.935,"sentiment":"neutral","sentiment_score":-0.0008204160258173943},{"text":"Done.","start":3518.335,"end":3518.835,"sentiment":"neutral","sentiment_score":0.001031049294397235},{"text":"Okay.","start":3519.695,"end":3520.195,"sentiment":"neutral","sentiment_score":0.005498570390045643},{"text":"Using what's the problem?","start":3530.895,"end":3532.115,"sentiment":"neutral","sentiment_score":-0.04079853929579258}],"sentiment":"neutral","sentiment_score":-0.01981600050930865,"num_words":8,"start":3431.8699,"end":3532.115},{"sentences":[{"text":"Oh, it's oh, alright.","start":3536.8801,"end":3543.1401,"sentiment":"neutral","sentiment_score":0.011170251993462443},{"text":"Okay.","start":3546.24,"end":3546.74,"sentiment":"neutral","sentiment_score":-0.00550486147403717},{"text":"But the operation says the status says connected.","start":3547.615,"end":3550.5952,"sentiment":"neutral","sentiment_score":-0.06082675280049443},{"text":"The operation says disconnected.","start":3550.655,"end":3552.195,"sentiment":"neutral","sentiment_score":-0.09544826298952103},{"text":"Anyway, let me try.","start":3553.215,"end":3554.5151,"sentiment":"neutral","sentiment_score":0.0014826077967882156}],"sentiment":"neutral","sentiment_score":-0.03920478555595591,"num_words":21,"start":3536.8801,"end":3554.5151},{"sentences":[{"text":"Okay.","start":3556.2551,"end":3556.495,"sentiment":"neutral","sentiment_score":0.08377236127853394},{"text":"It looks like it's working now.","start":3556.495,"end":3558.195,"sentiment":"neutral","sentiment_score":0.20515441397825876},{"text":"Yes.","start":3579.135,"end":3579.635,"sentiment":"neutral","sentiment_score":0.055597834289073944},{"text":"Are you wanting now?","start":3582.175,"end":3583.3152,"sentiment":"neutral","sentiment_score":0.010699257720261812},{"text":"Yes.","start":3586.0151,"end":3586.5151,"sentiment":"neutral","sentiment_score":0.07770036160945892}],"sentiment":"neutral","sentiment_score":0.11467646707135898,"num_words":13,"start":3556.2551,"end":3586.5151},{"sentences":[{"text":"So it should be fine now.","start":3601.7002,"end":3602.9001,"sentiment":"positive","sentiment_score":0.4646095236142476},{"text":"Right?","start":3602.9001,"end":3603.255,"sentiment":"neutral","sentiment_score":0.2540754973888397},{"text":"Okay.","start":3605.255,"end":3605.755,"sentiment":"neutral","sentiment_score":-0.032080672681331635},{"text":"Okay.","start":3610.9348,"end":3611.335,"sentiment":"neutral","sentiment_score":0.01202400028705597},{"text":"Alright.","start":3611.335,"end":3611.6548,"sentiment":"neutral","sentiment_score":0.2167634218931198}],"sentiment":"neutral","sentiment_score":0.323843938857317,"num_words":10,"start":3601.7002,"end":3611.6548},{"sentences":[{"text":"Thank you so much.","start":3611.6548,"end":3612.615,"sentiment":"positive","sentiment_score":0.46911851689219475},{"text":"The way it works well.","start":3612.615,"end":3613.835,"sentiment":"neutral","sentiment_score":0.32040886729955675},{"text":"Yeah.","start":3614.9348,"end":3615.255,"sentiment":"neutral","sentiment_score":0.11769332736730576},{"text":"Okay.","start":3615.255,"end":3615.6548,"sentiment":"neutral","sentiment_score":0.26527339220046997},{"text":"Great.","start":3615.6548,"end":3616.149,"sentiment":"positive","sentiment_score":0.794196605682373}],"sentiment":"positive","sentiment_score":0.38797347744305927,"num_words":12,"start":3611.6548,"end":3616.149},{"sentences":[{"text":"Thank you.","start":3617.509,"end":3618.249,"sentiment":"positive","sentiment_score":0.7668899297714233}],"sentiment":"positive","sentiment_score":0.7668899297714233,"num_words":2,"start":3617.509,"end":3618.249}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Erso tech support.\n\nChannel 1: Oh, hello. Actually, I just had\n\nChannel 0: Yeah.\n\nChannel 1: my Internet linked last week. I just moved in. I tried to connect. It doesn't work.\n\nChannel 0: Okay. Can I have your full name, please, for me to check your account?\n\nChannel 1: Oh, yeah. Wendy.\n\nChannel 0: Okay. Okay.\n\nChannel 1: And\n\nChannel 0: Hang on.\n\nChannel 1: what\n\nChannel 0: Let me just mhmm.\n\nChannel 1: what do you need?\n\nChannel 0: I'm sorry?\n\nChannel 1: You only need my name. And any anything else?\n\nChannel 0: Yeah. Yeah. Let me just check your account. Hang on.\n\nChannel 1: Yep.\n\nChannel 0: Hello, Wei? Yes. Thank you for waiting.\n\nChannel 1: Yes. Yes.\n\nChannel 0: Yeah. Have you reset the router?\n\nChannel 1: I did. I just I just\n\nChannel 0: Mhmm.\n\nChannel 1: pinch want me to try it again?\n\nChannel 0: No. That's all good. Is the router plugged into the NTT box? Like, the one w a n port on your router?\n\nChannel 1: Yeah. Yeah. W y. Yes. That's that's it.\n\nYes.\n\nChannel 0: W a n. Yeah. And may I, yeah, may I know the router's indicator light? What is the color? Is it red, green?\n\nChannel 1: So the the van is there's no line for the van. The light is\n\nChannel 0: The but what is the color of the lights when they're out there?\n\nChannel 1: I got a green light on the power, 2.4 g h s and five g h s. And the the web\n\nChannel 0: Okay.\n\nChannel 1: is is green, but it's just shine. It's it's just not solid. It flashed.\n\nChannel 0: Mhmm. Okay. Mhmm.\n\nChannel 1: So can I double check the address? Did you the unit you linked it 51. Right?\n\nChannel 0: Yeah. So the service address is 7 Canterbury, Crescent, Deakin, A C\n\nChannel 1: No.\n\nChannel 0: T 26.\n\nChannel 1: No. It's it's 70 Unit Unit 51. How can how can you link to that one?\n\nChannel 0: Hang on. Let me just confirm.\n\nChannel 1: That's my that's my home\n\nChannel 0: Mhmm.\n\nChannel 1: address, but this is for my parents.\n\nChannel 0: Okay. Hang on. Let me just check here.\n\nChannel 1: Oh my god.\n\nChannel 0: I see. So upon checking your order, this is the address as well. It's 7 Canterbury Crest, Deakin, Australian Capital Territory. That's why we registered the address\n\nChannel 1: No. Actually,\n\nChannel 0: under this, ma'am.\n\nChannel 1: can you check the other address? Because I linked it. It's 70. It's in Gangala. Are you able to switch the service\n\nChannel 0: Mhmm.\n\nChannel 1: back to Gangala?\n\nChannel 0: Yeah. I can switch it. Is it okay if you email me the address\n\nChannel 1: How can I\n\nChannel 0: to\n\nChannel 1: do that?\n\nChannel 0: just a response to my email, which is moraine\n\nChannel 1: Okay. Give me one sec.\n\nChannel 0: mhmm.\n\nChannel 1: Did you send it already?\n\nChannel 0: Hang on. Can you just response to the email on where I asked your date of birth and driver's license number to that thread?\n\nChannel 1: Oh, yeah. Okay. Give me one\n\nChannel 0: Yeah.\n\nChannel 1: sec. My ring here. Okay.\n\nChannel 0: First, to check the address.\n\nChannel 1: Done. Did you get it?\n\nChannel 0: Not yet. Just still waiting. Is it at themoraine@artho.net.au?\n\nChannel 1: Yes. I just replied the email,\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: and it's it's a scam store.\n\nChannel 0: Yeah. Very good. I just received it. Okay. Is it okay if I put you on hold?\n\nLet me just check the network at this address\n\nChannel 1: Thank you.\n\nChannel 0: and switch. Yeah. Okay. Hang on. Hello, Wei?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Thank you for waiting. So we have successfully activated the service\n\nChannel 1: Okay.\n\nChannel 0: at your correct address. Just wanted to confirm, it's Unit 551 Slash 70 F Carpidus Street, Gunga Lin, ACD 29112.\n\nChannel 1: Yes. Correct.\n\nChannel 0: One\n\nChannel 1: Thanks.\n\nChannel 0: 2. Sorry. Okay. So we have sent you the email instruction for your reference as well. Have you received it?\n\nChannel 1: Give me one sec. Oh, yes. I\n\nChannel 0: Yeah.\n\nChannel 1: did.\n\nChannel 0: Yeah. So just wanted to ask what is the make and model of the router for us to check the compatibility?\n\nChannel 1: Yes. Do you want me to I just reset. I just reset again. Give me one sec.\n\nChannel 0: Yeah. Because upon checking the correct address, this is under Supa Network. It's not NBN anymore.\n\nChannel 1: Okay.\n\nChannel 0: So I'll walk you through on how to log in to the router's interface. First, establish a connection.\n\nChannel 1: Okay. I just reset it. I just I check if my\n\nChannel 0: Okay.\n\nChannel 1: if my if my model works model is working? Because I got a TP Link TP Link.\n\nChannel 0: Sorry. Your line is breaking up. I cannot hear you well. Sorry. Your line is breaking up.\n\nI cannot hear you\n\nChannel 1: Can you hear me now?\n\nChannel 0: well. Yeah. I can hear you now.\n\nChannel 1: So it's a TP Link AS54\n\nChannel 0: Mhmm. AX5400.\n\nChannel 1: zero zero And Wi Fi c.\n\nChannel 0: Wi Fi six.\n\nChannel 1: Yep. Modern router.\n\nChannel 0: Router. Okay. Okay. Hang on. Let me just check the\n\nChannel 1: Yep.\n\nChannel 0: specs. Is it? Hello, Wei?\n\nChannel 1: Yep.\n\nChannel 0: Yes. So upon checking the router, it has a PPPoE authentication, which will which will be needing to establish a connection. Is it is\n\nChannel 1: It's\n\nChannel 0: this brand new or you have used\n\nChannel 1: a second\n\nChannel 0: this\n\nChannel 1: it's\n\nChannel 0: before?\n\nChannel 1: secondhand.\n\nChannel 0: Okay. I see. Yeah.\n\nChannel 1: Yes.\n\nChannel 0: We can try to configure this one. Okay. So can we now log in to the router's interface? Do you have your laptop or computer\n\nChannel 1: I got\n\nChannel 0: that we\n\nChannel 1: my\n\nChannel 0: can\n\nChannel 1: phone.\n\nChannel 0: use? Okay. We can try on your phone, but sometimes using phone is not working. We cannot log in to the router's interface, but we can still check.\n\nChannel 1: Yes. So you want\n\nChannel 0: Yeah.\n\nChannel 1: me to\n\nChannel 0: So\n\nChannel 1: link to Wi Fi?\n\nChannel 0: yeah. Can you please connect to the router's Wi Fi network even without Internet access\n\nChannel 1: Yeah.\n\nChannel 0: to access the router's interface during setup?\n\nChannel 1: Yeah. I can't remember. It's 19192.1680.1. Right?\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. I can't.\n\nChannel 0: Can you see the IP address at the back of your router? Because sometimes it's different. This is just the common IP address. At the back of your router, there's you'll find a sticker with\n\nChannel 1: Yep.\n\nChannel 0: your Wi Fi. Yeah.\n\nChannel 1: Yep. Yep. New one. The htttplinkmodem.net. Yeah.\n\nOkay. I linked it. Admin.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Does\n\nChannel 1: Yeah.\n\nChannel 0: it ask you a username and password?\n\nChannel 1: And do you yeah. I put it in admin. Sorry. Log in.\n\nChannel 0: Yeah. Please use the default username and password on the back of your router\n\nChannel 1: Yes.\n\nChannel 0: to log in. Mhmm.\n\nChannel 1: Yeah. It's in.\n\nChannel 0: Okay. You're now on the settings.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Awesome. Now look for the PPPoE settings option, usually under Internet or one settings, w a n settings.\n\nChannel 1: It's called a I've got a Internet connection setting\n\nChannel 0: Mhmm.\n\nChannel 1: and\n\nChannel 0: Yeah.\n\nChannel 1: the username username password.\n\nChannel 0: Sorry. What is the username and password?\n\nChannel 1: So where do you want me to go?\n\nChannel 0: Is there a PPPoE settings?\n\nChannel 1: If you could always setting. No.\n\nChannel 0: How about the Internet settings?\n\nChannel 1: Internet setting North Dakota. Give me one second. So if I go into\n\nChannel 0: Yeah.\n\nChannel 1: the\n\nChannel 0: Sure.\n\nChannel 1: intern,\n\nChannel 0: Mhmm.\n\nChannel 1: it will be in the. Yeah.\n\nChannel 0: Sorry? You should find the connection type, then you should choose PPPoE for the connection type. Then it will ask you again the username and password. Just type in the username and password that I emailed you, the PPPoE.\n\nChannel 1: I tried. PPPO. I didn't see that, but I can try. Give me one sec. I I did see they asked me to log in.\n\n1174. That.\n\nChannel 0: Have you select a p PPPoE as a connection type already?\n\nChannel 1: I can't see PTOE as a connection. It just say the base connection, they asked me to put a username. It's\n\nChannel 0: Mhmm.\n\nChannel 1: Internet connection set up. Asked me to put a username and a password. Let me try this one.\n\nChannel 0: Okay.\n\nChannel 1: DotDotNetDotAU. Password.\n\nChannel 0: Is there a network settings or no?\n\nChannel 1: Yeah. That's\n\nChannel 0: None.\n\nChannel 1: another one.\n\nChannel 0: Okay. Internet. Then it should be asking you an Internet connection type.\n\nChannel 1: Yeah.\n\nChannel 0: Where you you select PPPoE.\n\nChannel 1: Search a p p o e. It's a search button.\n\nChannel 0: Okay. Under network settings, what can you see?\n\nChannel 1: Net I've got network map. Advanced. Let me see. Advanced. So I got the Internet I p v four, I p v six.\n\nI got I got LAN. I got DSL. It said disconnected. And I got a performance. I got\n\nChannel 0: It has a VVSL?\n\nChannel 1: performance. And there's nothing. And that's it.\n\nChannel 0: Okay.\n\nChannel 1: Oh, the van?\n\nChannel 0: Can you can you click the Internet?\n\nChannel 1: Line. I don't have a Internet. I only have network. Network network, I have DSLR, VAN, EVAN, LAN settings, DSL setting, dynamic DNS, and status routing.\n\nChannel 0: Yeah.\n\nChannel 1: And the wireless. Yep.\n\nChannel 0: Is it okay if you send me a screenshot of that one for me to have a reference?\n\nChannel 1: Okay. Oh, I can't send it. I have two comments. Okay. Can you hear me?\n\nChannel 0: Yes. I can hear you.\n\nChannel 1: Yes.\n\nChannel 0: So under Internet, there's no Internet connection type?\n\nChannel 1: On the Internet, once I get it, it says Internet connection set up. Then just the username, password. I put whatever you send it to me. The one one seven\n\nChannel 0: But\n\nChannel 1: four.\n\nChannel 0: it's not you cannot select Internet connection type because there should be a option there. PPPoE, dynamic.\n\nChannel 1: It's not. It's not.\n\nChannel 0: It's not\n\nChannel 1: And the\n\nChannel 0: okay.\n\nChannel 1: Internet is nothing. If I go into the advanced I read it to you already. It's Internet. I'll give you a screenshot again. What Internet\n\nChannel 0: Yes,\n\nChannel 1: money?\n\nChannel 0: sir. Just waiting for\n\nChannel 1: Did I I sent you the I sent you the the things already. A screenshot.\n\nChannel 0: it. Okay. Haven't received it yet. Can you click the e w a n?\n\nChannel 1: E w E N 0 E W A N.\n\nChannel 0: E W A N.\n\nChannel 1: Okay. Give me one sec. It just\n\nChannel 0: Sure.\n\nChannel 1: it just rebooted. Just give me one second. It just rebooted. I don't\n\nChannel 0: Yes.\n\nChannel 1: know why.\n\nChannel 0: Sure.\n\nChannel 1: Why it's so hot? I could just link it, then you can use it.\n\nChannel 0: Yeah. Because if this is NBN, you just need to reset the router. It should be working after that. But since in your address is super network, we need to configure the router first, especially if you're using your own one.\n\nChannel 1: It still says the reporting. Please wait.\n\nChannel 0: Yes.\n\nChannel 1: Give me one second.\n\nChannel 0: That's just wait for it.\n\nChannel 1: So now I can't link it. Give me one sec. Wi Fi linked it. So I'll I'll probably link to the model now. Okay.\n\nGive me one second.\n\nChannel 0: Sure.\n\nChannel 1: So now the Internet actually is the VDSL is open at the end. Yeah.\n\nChannel 0: Sorry?\n\nChannel 1: So now this Internet is VDSL. It's not the NBN.\n\nChannel 0: Your Internet is now Supa Networks, not\n\nChannel 1: Yes.\n\nChannel 0: NBN anymore. Yeah? So upon checking the picture as well, there's a phone socket. So it means it's a v ADSL as well. VDSL.\n\nChannel 1: K.\n\nChannel 0: Yeah.\n\nChannel 1: But why\n\nChannel 0: Actually,\n\nChannel 1: need to\n\nChannel 0: this\n\nChannel 1: do I need to link the phone dock? Oh, I don't because I only link it to the van.\n\nChannel 0: mhmm. Yeah. That's correct. But we do encounter this with other customer that when when their router is VDSL, it's not configuring with the Internet. That's why we're recommending a router which is compatible with optic fiber grade connections, but we can still try to double check.\n\nChannel 1: So what? I can't link to that TP Link more than anymore.\n\nChannel 0: It's not you cannot it's not visible anymore at your device.\n\nChannel 1: Yeah. I will put it in again. Https.\n\nChannel 0: We just need to enter the credentials correctly first to establish a connection, but it won't let us enter it. The reason might be the router is not compatible.\n\nChannel 1: Okay. Gosh. Domain. So you want me going to the AWB. Right?\n\nChannel 0: Yeah. E W A N E 1.\n\nChannel 1: Yeah. So I got a I got a PPPOE two and three. Do you want do you want me to Avenue\n\nChannel 0: Okay.\n\nChannel 1: one?\n\nChannel 0: Yeah. No. You just it's already PPPOE?\n\nChannel 1: Yeah. TPPOE.\n\nChannel 0: Yeah. Can we enter the username and password now? The one that I provided you. The p p p o e username and password.\n\nChannel 1: Yeah. Okay. So they got two already. Should I delete them?\n\nChannel 0: Sorry?\n\nChannel 1: Or just to to\n\nChannel 0: It's\n\nChannel 1: add an\n\nChannel 0: already answered? It's already entered.\n\nChannel 1: I just add one add a new one.\n\nChannel 0: Okay. Yeah.\n\nChannel 1: And then connection connection name, optional. Advanced. It didn't ask me to put it advanced. Oh,\n\nChannel 0: Connection type is t should be t t p o e.\n\nChannel 1: Internet. It's nothing.\n\nChannel 0: What do you mean nothing?\n\nChannel 1: So I just add a new because the older one, it says Now they want me to put the connection name. Service type is Internet. Right? Then Internet connection type is dynamic. It's to be p t t o e.\n\nOkay? Now then put the username. Do I have to enable the VLAN ID or I don't have to?\n\nChannel 0: Can we skip that one? Yeah. Let's\n\nChannel 1: Yeah.\n\nChannel 0: just skip it. What's important is you enter the username and password that I emailed you.\n\nChannel 1: Yeah. I said\n\nChannel 0: Mhmm.\n\nChannel 1: oh, 11 I have to add 1174. I have to add to them in. 1174@airtelairtel.net.au. Okay. And the password is\n\nChannel 0: It's AIR123\n\nChannel 1: is and so it's\n\nChannel 0: 0\n\nChannel 1: I p e four. Right?\n\nChannel 0: sorry?\n\nChannel 1: It's IPE4. So I don't\n\nChannel 0: It's\n\nChannel 1: have to do\n\nChannel 0: p\n\nChannel 1: it.\n\nChannel 0: it should be PPPoE still, not IPOE. Or if you can skip that one.\n\nChannel 1: Okay. I put it in. So Internet is still it's connect operational, but the status is still I put it in and I put pressed okay.\n\nChannel 0: Then what is it's still error?\n\nChannel 1: So what do you want me to do then? No.\n\nChannel 0: The credentials is already there? Have you clicked save?\n\nChannel 1: Yeah. I did say. Yep. Do\n\nChannel 0: Mhmm.\n\nChannel 1: I have\n\nChannel 0: It should be connected\n\nChannel 1: to\n\nChannel 0: now after you enter the credentials,\n\nChannel 1: refresh?\n\nChannel 0: but it's still not connected on their end as well. Is it okay if you send me the screenshot of how you entered it and the one that you selected?\n\nChannel 1: Okay. Give me one second.\n\nChannel 0: Not sure. Still not connected.\n\nChannel 1: Do I need to reboot?\n\nChannel 0: Does it recommend you to reboot or no?\n\nChannel 1: Okay.\n\nChannel 0: After you you click okay, it does not says anything like successful, you're connected, or error.\n\nChannel 1: No. Do you want me to press okay now again?\n\nChannel 0: Yeah.\n\nChannel 1: So look\n\nChannel 0: Can you click\n\nChannel 1: So did you see did you see my photo? It looks okay. Right?\n\nChannel 0: okay? Not yet. Still waiting. Hang on.\n\nChannel 1: Okay. I see. I think you should come back now.\n\nChannel 0: Yeah. Received the picture. Let me just double check. Yeah. Authentication type.\n\nMay I know the option at the authentication type? Or\n\nChannel 1: Sorry.\n\nChannel 0: there's no other option. May I know the other option for the authentication type?\n\nChannel 1: I think now it's working now. I got Internet.\n\nChannel 0: Mhmm. K. You click okay now?\n\nChannel 1: Yes.\n\nChannel 0: Mhmm. Okay. I can also see on our end that you're now online and, like, before offline. Can we try to use the Internet now? Let's\n\nChannel 1: Yeah.\n\nChannel 0: see if\n\nChannel 1: It was working.\n\nChannel 0: it's\n\nChannel 1: It's not working\n\nChannel 0: working.\n\nChannel 1: anymore. The VAST doesn't hey. It's stolen. Now the Internet is gone. Let me try.\n\nChannel 0: K. It's offline again.\n\nChannel 1: That takes a little while. Why?\n\nChannel 0: Did you press anything or only the okay?\n\nChannel 1: I just pressed okay. Oh my god. I think that's probably because I pressed\n\nChannel 0: Can\n\nChannel 1: the o just take a little while to restart it again.\n\nChannel 0: we try to check again the credentials? Can you untick the I p v four?\n\nChannel 1: It\n\nChannel 0: Yeah. You click because you check here enable.\n\nChannel 1: was option it it was automated. I didn't pick it. So it was there.\n\nChannel 0: Okay.\n\nChannel 1: It was\n\nChannel 0: Okay.\n\nChannel 1: so I didn't see it. So do you want do you want me to cancel it?\n\nChannel 0: No. Let's just wait for it. But are you still able to connect with the Internet even though\n\nChannel 1: No.\n\nChannel 0: it has no connection?\n\nChannel 1: No. I can't. I was I I can before, But no. But the VIN is linked. Do you want me to restart?\n\nChannel 0: Your router?\n\nChannel 1: Yeah. Or just reboot it? Oh, that's fine.\n\nChannel 0: Let's just wait for it. Maybe it's establishing\n\nChannel 1: Yeah. Okay.\n\nChannel 0: But is the light blinking? Or is it stable?\n\nChannel 1: Hello?\n\nChannel 0: Hello? Yes?\n\nChannel 1: Which one you are last asking for?\n\nChannel 0: At the router.\n\nChannel 1: Which line? The the\n\nChannel 0: The,\n\nChannel 1: Internet?\n\nChannel 0: like Both. Can you now connect with the Internet or\n\nChannel 1: No.\n\nChannel 0: no? Can we try to reboot it? No.\n\nChannel 1: What do you want me to do?\n\nChannel 0: Turn off the router, then turn it back on. You went online, so that means the configuration is already correct. But why you went on my else line again?\n\nChannel 1: Looks like it's very hard to come. Still no Internet.\n\nChannel 0: Are you able to log in again to the router's interface or you still cannot connect?\n\nChannel 1: No. I can log in to link today.\n\nChannel 0: Okay. Can we try again? Check the information from the screenshot you sent me.\n\nChannel 1: It's the same thing. So that's the username and the password. And the IPV4 is still enabled. Maybe we just wait for a little while.\n\nChannel 0: No. Because it should be connected right away after that. You said there's another connection name,\n\nChannel 1: Yes. The other one is disconnected anyway.\n\nChannel 0: Okay. How about this one? What is the status of this one?\n\nChannel 1: Still disconnected.\n\nChannel 0: Are you using one phone only on logging in and while on your call?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Okay. So the the service type of this is PPPoE. Is that correct? Mhmm. Why is it disconnected?\n\nCan we try to delete this one again and make another make a new one, but the same thing, same information?\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Let's just check one last time.\n\nChannel 1: Delete this one.\n\nChannel 0: Sorry?\n\nChannel 1: Delete this one. Okay. Delete it.\n\nChannel 0: Yeah. And make a new one, but has the same information. PPPoE still.\n\nChannel 1: K. Avenue 1.\n\nChannel 0: Then if it still doesn't work, can please send me a screenshot again.\n\nChannel 1: 1174.\n\nChannel 0: Can you still click okay even though we unticked the I p v four?\n\nChannel 1: Yeah. I can try that. So you want me to untick\n\nChannel 0: Yeah.\n\nChannel 1: the ink?\n\nChannel 0: Yeah. IPV four. Yeah.\n\nChannel 1: It's just untick. Right?\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Alright.\n\nChannel 0: Just remove the check. Mhmm.\n\nChannel 1: So I I it was screenshot. Now I can\n\nChannel 0: And,\n\nChannel 1: try.\n\nChannel 0: yeah, how about the auto the authentication type? Is there other option there?\n\nChannel 1: Yeah. It's auto authorized. Is that right?\n\nChannel 0: Yeah. Is there an other options or that's the only\n\nChannel 1: Go p a p and the c h a p and the m s c h a p.\n\nChannel 0: Sorry. Can I have that again?\n\nChannel 1: Are you asking the authorization type? Right?\n\nChannel 0: Yeah. The authentication type options.\n\nChannel 1: It's P a p\n\nChannel 0: Mhmm.\n\nChannel 1: c h a p and m s c h a p. Then the\n\nChannel 0: Mhmm. Okay. Okay. Let's just stick to the auto.\n\nChannel 1: I press okay.\n\nChannel 0: Yeah.\n\nChannel 1: No. It says error. Please select at least one IP step. So I have to enable the IPv4. Do you think I should put IPv six?\n\nChannel 0: Okay. Let me hang on. Let me just check.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Can we click I p v four again? Mhmm.\n\nChannel 1: Okay. Done. Okay.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: Using what's the problem? Oh, it's\n\nChannel 0: Yeah. It's online again. Can\n\nChannel 1: oh,\n\nChannel 0: we\n\nChannel 1: alright.\n\nChannel 0: check the Internet if it's working again?\n\nChannel 1: Okay. But the operation says the status says connected. The operation says disconnected. Anyway, let me try.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. It looks like it's working now.\n\nChannel 0: Is it working now,\n\nChannel 1: Yes.\n\nChannel 0: or it went off again?\n\nChannel 1: Are you wanting now? Yes.\n\nChannel 0: Yeah. Can you use you can use the Internet now? Okay. That's great. So if you run into any issues or have more questions, feel free to give us a call in anytime.\n\nChannel 1: So it should be fine now. Right?\n\nChannel 0: Yeah. I\n\nChannel 1: Okay.\n\nChannel 0: think there's just a problem with the configuration earlier,\n\nChannel 1: Okay. Alright. Thank\n\nChannel 0: or\n\nChannel 1: you so much.\n\nChannel 0: it's\n\nChannel 1: The\n\nChannel 0: the\n\nChannel 1: way\n\nChannel 0: thing\n\nChannel 1: it works\n\nChannel 0: with the\n\nChannel 1: well.\n\nChannel 0: router. Yeah.\n\nChannel 1: Yeah. Okay. Great. Thank\n\nChannel 0: Okay.\n\nChannel 1: you.\n\nChannel 0: You're welcome. Thanks as well. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.52,"sentiment":"neutral","sentiment_score":0.15993176400661469},{"text":"Good morning.","start":1.52,"end":2.1599998,"sentiment":"positive","sentiment_score":0.3564737141132355},{"text":"This is Maureen from Erso tech support.","start":2.1599998,"end":4.66,"sentiment":"neutral","sentiment_score":0.3010731020144054}],"sentiment":"neutral","sentiment_score":0.29803909063339235,"channel":0,"num_words":10,"start":1.04,"end":4.66},{"sentences":[{"text":"Oh, hello.","start":5.6,"end":6.24,"sentiment":"neutral","sentiment_score":0.05202495865523815},{"text":"Actually, I just had","start":6.24,"end":7.2,"sentiment":"neutral","sentiment_score":-0.04000019282102585}],"sentiment":"neutral","sentiment_score":-0.009325142328937849,"channel":1,"num_words":6,"start":5.6,"end":7.2},{"sentences":[{"text":"Yeah.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":-0.03960488736629486}],"sentiment":"neutral","sentiment_score":-0.03960488736629486,"channel":0,"num_words":1,"start":6.8799996,"end":7.3799996},{"sentences":[{"text":"my Internet linked last week.","start":7.2,"end":9.44,"sentiment":"neutral","sentiment_score":-0.12521332055330275},{"text":"I just moved in.","start":9.44,"end":10.74,"sentiment":"neutral","sentiment_score":-0.13071322068572044},{"text":"I tried to connect.","start":10.8,"end":11.94,"sentiment":"neutral","sentiment_score":-0.18803641572594643},{"text":"It doesn't work.","start":12.0,"end":12.945,"sentiment":"negative","sentiment_score":-0.3359447220961253}],"sentiment":"neutral","sentiment_score":-0.18180620716884732,"channel":1,"num_words":16,"start":7.2,"end":12.945},{"sentences":[{"text":"Okay.","start":15.555,"end":16.055,"sentiment":"neutral","sentiment_score":-0.02262359857559204},{"text":"Can I have your full name, please, for me to check your account?","start":16.115,"end":19.255001,"sentiment":"neutral","sentiment_score":0.023966852432260148}],"sentiment":"neutral","sentiment_score":0.02063896307455642,"channel":0,"num_words":14,"start":15.555,"end":19.255001},{"sentences":[{"text":"Oh, yeah.","start":19.425,"end":20.145,"sentiment":"neutral","sentiment_score":0.017956582829356194},{"text":"Wendy.","start":20.145,"end":20.645,"sentiment":"neutral","sentiment_score":0.020741337910294533}],"sentiment":"neutral","sentiment_score":0.018884834523002308,"channel":1,"num_words":3,"start":19.425,"end":20.645},{"sentences":[{"text":"Okay.","start":22.275,"end":22.775,"sentiment":"neutral","sentiment_score":0.024873334914445877},{"text":"Okay.","start":23.555,"end":23.875,"sentiment":"neutral","sentiment_score":0.032577987760305405}],"sentiment":"neutral","sentiment_score":0.02872566133737564,"channel":0,"num_words":2,"start":22.275,"end":23.875},{"sentences":[{"text":"And","start":23.744999,"end":24.145,"sentiment":"neutral","sentiment_score":0.02327193319797516}],"sentiment":"neutral","sentiment_score":0.02327193319797516,"channel":1,"num_words":1,"start":23.744999,"end":24.145},{"sentences":[{"text":"Hang on.","start":23.875,"end":24.195,"sentiment":"neutral","sentiment_score":0.02046854794025421}],"sentiment":"neutral","sentiment_score":0.02046854794025421,"channel":0,"num_words":2,"start":23.875,"end":24.195},{"sentences":[{"text":"what","start":24.145,"end":24.645,"sentiment":"neutral","sentiment_score":0.013339602388441564}],"sentiment":"neutral","sentiment_score":0.013339602388441564,"channel":1,"num_words":1,"start":24.145,"end":24.645},{"sentences":[{"text":"Let me just mhmm.","start":24.195,"end":25.415,"sentiment":"neutral","sentiment_score":0.010253750253468752}],"sentiment":"neutral","sentiment_score":0.010253750253468752,"channel":0,"num_words":4,"start":24.195,"end":25.415},{"sentences":[{"text":"what do you need?","start":25.825,"end":26.76,"sentiment":"neutral","sentiment_score":0.0056804579216986895}],"sentiment":"neutral","sentiment_score":0.0056804579216986895,"channel":1,"num_words":4,"start":25.825,"end":26.76},{"sentences":[{"text":"I'm sorry?","start":28.755001,"end":29.415,"sentiment":"neutral","sentiment_score":-0.026945823803544044}],"sentiment":"neutral","sentiment_score":-0.026945823803544044,"channel":0,"num_words":2,"start":28.755001,"end":29.415},{"sentences":[{"text":"You only need my name.","start":30.12,"end":31.08,"sentiment":"neutral","sentiment_score":-0.025622212141752244},{"text":"And any anything else?","start":31.08,"end":32.54,"sentiment":"neutral","sentiment_score":-0.0008192937821149826}],"sentiment":"neutral","sentiment_score":-0.01459869287080235,"channel":1,"num_words":9,"start":30.12,"end":32.54},{"sentences":[{"text":"Yeah.","start":32.05,"end":32.55,"sentiment":"neutral","sentiment_score":0.027836227789521217},{"text":"Yeah.","start":33.73,"end":34.129997,"sentiment":"neutral","sentiment_score":0.03987624868750572},{"text":"Let me just check your account.","start":34.129997,"end":35.73,"sentiment":"neutral","sentiment_score":0.04479655002554258},{"text":"Hang on.","start":35.73,"end":36.469997,"sentiment":"neutral","sentiment_score":0.026905158534646034}],"sentiment":"neutral","sentiment_score":0.03903020936995745,"channel":0,"num_words":10,"start":32.05,"end":36.469997},{"sentences":[{"text":"Yep.","start":37.0,"end":37.5,"sentiment":"neutral","sentiment_score":0.07351513206958771}],"sentiment":"neutral","sentiment_score":0.07351513206958771,"channel":1,"num_words":1,"start":37.0,"end":37.5},{"sentences":[{"text":"Hello, Wei?","start":143.54501,"end":144.445,"sentiment":"neutral","sentiment_score":0.09427766501903534},{"text":"Yes.","start":146.02501,"end":146.265,"sentiment":"neutral","sentiment_score":0.1769588142633438},{"text":"Thank you for waiting.","start":146.265,"end":147.32501,"sentiment":"positive","sentiment_score":0.4177805110812187}],"sentiment":"neutral","sentiment_score":0.29094802694661276,"channel":0,"num_words":7,"start":143.54501,"end":147.32501},{"sentences":[{"text":"Yes.","start":147.51999,"end":147.76,"sentiment":"neutral","sentiment_score":0.1647188663482666},{"text":"Yes.","start":147.76,"end":148.26,"sentiment":"neutral","sentiment_score":0.09404726326465608}],"sentiment":"neutral","sentiment_score":0.12938306480646133,"channel":1,"num_words":2,"start":147.51999,"end":148.26},{"sentences":[{"text":"Yeah.","start":149.29,"end":149.77,"sentiment":"neutral","sentiment_score":0.048228487372398376},{"text":"Have you reset the router?","start":149.77,"end":151.70999,"sentiment":"neutral","sentiment_score":0.015687690675258638}],"sentiment":"neutral","sentiment_score":0.021111156791448593,"channel":0,"num_words":6,"start":149.29,"end":151.70999},{"sentences":[{"text":"I did.","start":152.56,"end":153.12,"sentiment":"neutral","sentiment_score":-0.00032507069408893585},{"text":"I just I just","start":153.12,"end":154.08,"sentiment":"neutral","sentiment_score":-0.016321377828717232}],"sentiment":"neutral","sentiment_score":-0.0109892754505078,"channel":1,"num_words":6,"start":152.56,"end":154.08},{"sentences":[{"text":"Mhmm.","start":154.01,"end":154.51,"sentiment":"neutral","sentiment_score":-0.013301084749400616}],"sentiment":"neutral","sentiment_score":-0.013301084749400616,"channel":0,"num_words":1,"start":154.01,"end":154.51},{"sentences":[{"text":"pinch want me to try it again?","start":154.08,"end":155.835,"sentiment":"neutral","sentiment_score":-0.039498589666826386}],"sentiment":"neutral","sentiment_score":-0.039498589666826386,"channel":1,"num_words":7,"start":154.08,"end":155.835},{"sentences":[{"text":"No.","start":158.73,"end":158.97,"sentiment":"neutral","sentiment_score":-0.10091324150562286},{"text":"That's all good.","start":158.97,"end":160.11,"sentiment":"neutral","sentiment_score":0.06684864933292071},{"text":"Is the router plugged into the NTT box?","start":161.36499,"end":164.665,"sentiment":"neutral","sentiment_score":0.02183156763203442},{"text":"Like, the one w a n port on your router?","start":164.885,"end":167.705,"sentiment":"neutral","sentiment_score":0.006973882019519806}],"sentiment":"neutral","sentiment_score":0.015637457624755123,"channel":0,"num_words":22,"start":158.73,"end":167.705},{"sentences":[{"text":"Yeah.","start":169.115,"end":169.35501,"sentiment":"neutral","sentiment_score":0.011786955408751965},{"text":"Yeah.","start":169.35501,"end":169.85501,"sentiment":"neutral","sentiment_score":0.010692406445741652},{"text":"W y.","start":169.99501,"end":170.63501,"sentiment":"neutral","sentiment_score":0.003883158788084984},{"text":"Yes.","start":170.63501,"end":170.955,"sentiment":"neutral","sentiment_score":0.03369724377989769},{"text":"That's that's 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type?","start":1543.9149,"end":1548.6549,"sentiment":"neutral","sentiment_score":-0.07122504012659192}],"sentiment":"neutral","sentiment_score":-0.07122504012659192,"channel":0,"num_words":8,"start":1543.9149,"end":1548.6549},{"sentences":[{"text":"On the Internet, once I get it, it says Internet connection set up.","start":1552.55,"end":1557.45,"sentiment":"neutral","sentiment_score":-0.05418088745612364},{"text":"Then just the username, password.","start":1557.83,"end":1560.49,"sentiment":"neutral","sentiment_score":-0.039617523178458215},{"text":"I put whatever you send it to me.","start":1560.63,"end":1562.8099,"sentiment":"neutral","sentiment_score":-0.028186268405988812},{"text":"The one one 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four.","start":2248.575,"end":2249.535,"sentiment":"neutral","sentiment_score":-0.02337046666070819},{"text":"Right?","start":2249.535,"end":2250.0,"sentiment":"neutral","sentiment_score":-0.01917707547545433}],"sentiment":"neutral","sentiment_score":-0.02253178842365742,"channel":1,"num_words":5,"start":2248.575,"end":2250.0},{"sentences":[{"text":"sorry?","start":2251.09,"end":2251.59,"sentiment":"neutral","sentiment_score":-0.05610518902540207}],"sentiment":"neutral","sentiment_score":-0.05610518902540207,"channel":0,"num_words":1,"start":2251.09,"end":2251.59},{"sentences":[{"text":"It's IPE4.","start":2252.48,"end":2253.78,"sentiment":"neutral","sentiment_score":-0.04257967881858349},{"text":"So I 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one.","start":2266.9749,"end":2268.9949,"sentiment":"neutral","sentiment_score":-0.06100169835346086}],"sentiment":"neutral","sentiment_score":-0.04893223914716925,"channel":0,"num_words":14,"start":2258.255,"end":2268.9949},{"sentences":[{"text":"Okay.","start":2271.195,"end":2271.595,"sentiment":"neutral","sentiment_score":0.019438486546278},{"text":"I put it in.","start":2271.595,"end":2272.5752,"sentiment":"neutral","sentiment_score":0.020910345017910004},{"text":"So Internet is still it's connect operational, but the status is still I put it in and I put pressed okay.","start":2273.0352,"end":2281.35,"sentiment":"neutral","sentiment_score":-0.06498342983069874}],"sentiment":"neutral","sentiment_score":-0.048522006147182904,"channel":1,"num_words":26,"start":2271.195,"end":2281.35},{"sentences":[{"text":"Then what is it's still error?","start":2285.825,"end":2288.085,"sentiment":"neutral","sentiment_score":-0.3250194738308589}],"sentiment":"neutral","sentiment_score":-0.3250194738308589,"channel":0,"num_words":6,"start":2285.825,"end":2288.085},{"sentences":[{"text":"So what do you want me to do then?","start":2289.81,"end":2291.49,"sentiment":"neutral","sentiment_score":-0.1655463402469953},{"text":"No.","start":2291.49,"end":2291.925,"sentiment":"neutral","sentiment_score":-0.31294018030166626}],"sentiment":"neutral","sentiment_score":-0.1802857242524624,"channel":1,"num_words":10,"start":2289.81,"end":2291.925},{"sentences":[{"text":"The credentials is already there?","start":2296.865,"end":2299.045,"sentiment":"neutral","sentiment_score":-0.24081553518772125},{"text":"Have you clicked save?","start":2299.9048,"end":2301.285,"sentiment":"neutral","sentiment_score":-0.09662429243326187}],"sentiment":"neutral","sentiment_score":-0.17673053840796152,"channel":0,"num_words":9,"start":2296.865,"end":2301.285},{"sentences":[{"text":"Yeah.","start":2302.325,"end":2302.565,"sentiment":"neutral","sentiment_score":-0.02716182731091976},{"text":"I did 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or","start":2828.5798,"end":2831.46,"sentiment":"neutral","sentiment_score":0.006092958268709481}],"sentiment":"neutral","sentiment_score":0.006322105415165424,"channel":0,"num_words":10,"start":2774.1501,"end":2831.46},{"sentences":[{"text":"No.","start":2831.34,"end":2831.84,"sentiment":"neutral","sentiment_score":-0.0977354347705841}],"sentiment":"neutral","sentiment_score":-0.0977354347705841,"channel":1,"num_words":1,"start":2831.34,"end":2831.84},{"sentences":[{"text":"no?","start":2831.46,"end":2831.96,"sentiment":"neutral","sentiment_score":-0.08927294611930847},{"text":"Can we try to reboot it?","start":2836.235,"end":2837.935,"sentiment":"neutral","sentiment_score":-0.08427589572966099},{"text":"No.","start":2839.675,"end":2840.175,"sentiment":"neutral","sentiment_score":-0.14456959068775177}],"sentiment":"neutral","sentiment_score":-0.09243723889812827,"channel":0,"num_words":8,"start":2831.46,"end":2840.175},{"sentences":[{"text":"What do you want me to do?","start":2844.78,"end":2845.995,"sentiment":"neutral","sentiment_score":-0.0956774428486824}],"sentiment":"neutral","sentiment_score":-0.0956774428486824,"channel":1,"num_words":7,"start":2844.78,"end":2845.995},{"sentences":[{"text":"Turn off the router, then turn it back on.","start":2848.01,"end":2851.95,"sentiment":"neutral","sentiment_score":-0.05711004758874575},{"text":"You went online, so that means the configuration is already correct.","start":2891.805,"end":2895.825,"sentiment":"neutral","sentiment_score":-0.030004530637101692},{"text":"But why you went on my else line again?","start":2898.765,"end":2905.52,"sentiment":"neutral","sentiment_score":-0.08618705968062083}],"sentiment":"neutral","sentiment_score":-0.05585254491146269,"channel":0,"num_words":29,"start":2848.01,"end":2905.52},{"sentences":[{"text":"Looks like it's very hard to come.","start":2994.285,"end":2996.625,"sentiment":"negative","sentiment_score":-0.668321030480521},{"text":"Still no 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one?","start":3123.53,"end":3125.47,"sentiment":"neutral","sentiment_score":-0.015373150152819497}],"sentiment":"neutral","sentiment_score":-0.013685676734894514,"channel":0,"num_words":12,"start":3122.33,"end":3125.47},{"sentences":[{"text":"Still disconnected.","start":3125.99,"end":3126.73,"sentiment":"neutral","sentiment_score":-0.07062872685492039}],"sentiment":"neutral","sentiment_score":-0.07062872685492039,"channel":1,"num_words":2,"start":3125.99,"end":3126.73},{"sentences":[{"text":"Are you using one phone only on logging in and while on your call?","start":3161.96,"end":3167.9448,"sentiment":"neutral","sentiment_score":-0.05230897053011826}],"sentiment":"neutral","sentiment_score":-0.05230897053011826,"channel":0,"num_words":14,"start":3161.96,"end":3167.9448},{"sentences":[{"text":"Yes.","start":3168.615,"end":3169.115,"sentiment":"neutral","sentiment_score":0.010741478763520718},{"text":"Yes.","start":3170.3398,"end":3170.8398,"sentiment":"neutral","sentiment_score":0.015144411474466324}],"sentiment":"neutral","sentiment_score":0.01294294511899352,"channel":1,"num_words":2,"start":3168.615,"end":3170.8398},{"sentences":[{"text":"Okay.","start":3170.805,"end":3171.305,"sentiment":"neutral","sentiment_score":0.01420760527253151},{"text":"So the the service type of this is PPPoE.","start":3175.765,"end":3178.585,"sentiment":"neutral","sentiment_score":0.004755482573980569},{"text":"Is that correct?","start":3179.2048,"end":3180.105,"sentiment":"neutral","sentiment_score":0.009195306648810705},{"text":"Mhmm.","start":3181.0898,"end":3181.5898,"sentiment":"neutral","sentiment_score":-0.06593191623687744},{"text":"Why is it disconnected?","start":3185.3298,"end":3187.03,"sentiment":"neutral","sentiment_score":-0.15132542327046394}],"sentiment":"neutral","sentiment_score":-0.032591152274108026,"channel":0,"num_words":18,"start":3170.805,"end":3187.03},{"sentences":[{"text":"Can we try to delete this one again and make another make a new one, but the same thing, same 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can","start":3340.0698,"end":3340.5498,"sentiment":"neutral","sentiment_score":0.015401728761692842}],"sentiment":"neutral","sentiment_score":0.008621259178552363,"channel":1,"num_words":9,"start":3338.3098,"end":3340.5498},{"sentences":[{"text":"And,","start":3340.445,"end":3340.945,"sentiment":"neutral","sentiment_score":0.011632159352302551}],"sentiment":"neutral","sentiment_score":0.011632159352302551,"channel":0,"num_words":1,"start":3340.445,"end":3340.945},{"sentences":[{"text":"try.","start":3340.5498,"end":3341.0498,"sentiment":"neutral","sentiment_score":0.01582024060189724}],"sentiment":"neutral","sentiment_score":0.01582024060189724,"channel":1,"num_words":1,"start":3340.5498,"end":3341.0498},{"sentences":[{"text":"yeah, how about the auto the authentication type?","start":3341.2449,"end":3345.2449,"sentiment":"neutral","sentiment_score":0.012183910701423883},{"text":"Is there other option 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you think I should put IPv six?","start":3422.27,"end":3423.17,"sentiment":"neutral","sentiment_score":-0.05194490822032094}],"sentiment":"neutral","sentiment_score":-0.10374809844562641,"channel":1,"num_words":26,"start":3414.075,"end":3423.17},{"sentences":[{"text":"Okay.","start":3423.97,"end":3424.47,"sentiment":"neutral","sentiment_score":-0.016634367406368256},{"text":"Let me hang on.","start":3429.715,"end":3430.435,"sentiment":"neutral","sentiment_score":-0.016200263518840075},{"text":"Let me just 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again?","start":3512.3052,"end":3515.365,"sentiment":"neutral","sentiment_score":-0.0011031179456040265},{"text":"Mhmm.","start":3517.3452,"end":3517.8452,"sentiment":"neutral","sentiment_score":-0.008371992036700249}],"sentiment":"neutral","sentiment_score":-0.0014940754510462287,"channel":0,"num_words":10,"start":3511.5051,"end":3517.8452},{"sentences":[{"text":"Okay.","start":3517.56,"end":3517.935,"sentiment":"neutral","sentiment_score":-0.0008204160258173943},{"text":"Done.","start":3518.335,"end":3518.835,"sentiment":"neutral","sentiment_score":0.001031049294397235},{"text":"Okay.","start":3519.695,"end":3520.195,"sentiment":"neutral","sentiment_score":0.005498570390045643}],"sentiment":"neutral","sentiment_score":0.0019030678862084944,"channel":1,"num_words":3,"start":3517.56,"end":3520.195},{"sentences":[{"text":"Yeah.","start":3521.0,"end":3521.48,"sentiment":"neutral","sentiment_score":0.003658897243440151},{"text":"Okay.","start":3521.48,"end":3521.98,"sentiment":"neutral","sentiment_score":-0.003497617319226265}],"sentiment":"neutral","sentiment_score":0.00008063996210694313,"channel":0,"num_words":2,"start":3521.0,"end":3521.98},{"sentences":[{"text":"Using what's the problem?","start":3530.895,"end":3532.115,"sentiment":"neutral","sentiment_score":-0.04079853929579258},{"text":"Oh, it's","start":3536.8801,"end":3538.02,"sentiment":"neutral","sentiment_score":-0.014830610249191524}],"sentiment":"neutral","sentiment_score":-0.03214256294692556,"channel":1,"num_words":6,"start":3530.895,"end":3538.02},{"sentences":[{"text":"Yeah.","start":3538.065,"end":3538.465,"sentiment":"neutral","sentiment_score":-0.0042663272470235825},{"text":"It's online 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the Internet if it's working again?","start":3542.865,"end":3545.685,"sentiment":"neutral","sentiment_score":0.02259902363376958}],"sentiment":"neutral","sentiment_score":0.02259902363376958,"channel":0,"num_words":7,"start":3542.865,"end":3545.685},{"sentences":[{"text":"Okay.","start":3546.24,"end":3546.74,"sentiment":"neutral","sentiment_score":-0.00550486147403717},{"text":"But the operation says the status says connected.","start":3547.615,"end":3550.5952,"sentiment":"neutral","sentiment_score":-0.06082675280049443},{"text":"The operation says disconnected.","start":3550.655,"end":3552.195,"sentiment":"neutral","sentiment_score":-0.09544826298952103},{"text":"Anyway, let me try.","start":3553.215,"end":3554.5151,"sentiment":"neutral","sentiment_score":0.0014826077967882156}],"sentiment":"neutral","sentiment_score":-0.05105773556758376,"channel":1,"num_words":17,"start":3546.24,"end":3554.5151},{"sentences":[{"text":"Yeah.","start":3555.34,"end":3555.84,"sentiment":"neutral","sentiment_score":0.04402434825897217}],"sentiment":"neutral","sentiment_score":0.04402434825897217,"channel":0,"num_words":1,"start":3555.34,"end":3555.84},{"sentences":[{"text":"Okay.","start":3556.2551,"end":3556.495,"sentiment":"neutral","sentiment_score":0.08377236127853394},{"text":"It looks like it's working now.","start":3556.495,"end":3558.195,"sentiment":"neutral","sentiment_score":0.20515441397825876}],"sentiment":"neutral","sentiment_score":0.18781412073544093,"channel":1,"num_words":7,"start":3556.2551,"end":3558.195},{"sentences":[{"text":"Is it working now,","start":3577.545,"end":3578.76,"sentiment":"neutral","sentiment_score":0.18070366606116295}],"sentiment":"neutral","sentiment_score":0.18070366606116295,"channel":0,"num_words":4,"start":3577.545,"end":3578.76},{"sentences":[{"text":"Yes.","start":3579.135,"end":3579.635,"sentiment":"neutral","sentiment_score":0.055597834289073944}],"sentiment":"neutral","sentiment_score":0.055597834289073944,"channel":1,"num_words":1,"start":3579.135,"end":3579.635},{"sentences":[{"text":"or it went off again?","start":3579.24,"end":3580.78,"sentiment":"neutral","sentiment_score":0.02614724263548851}],"sentiment":"neutral","sentiment_score":0.02614724263548851,"channel":0,"num_words":5,"start":3579.24,"end":3580.78},{"sentences":[{"text":"Are you wanting 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anytime.","start":3595.325,"end":3601.025,"sentiment":"positive","sentiment_score":0.379816035926342}],"sentiment":"neutral","sentiment_score":0.3171184491930586,"channel":0,"num_words":33,"start":3586.84,"end":3601.025},{"sentences":[{"text":"So it should be fine 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welcome.","start":3619.0688,"end":3619.889,"sentiment":"positive","sentiment_score":0.7667930126190186},{"text":"Thanks as well.","start":3619.949,"end":3620.8289,"sentiment":"positive","sentiment_score":0.7820053497950236},{"text":"Bye.","start":3620.8289,"end":3621.0688,"sentiment":"positive","sentiment_score":0.5704385042190552},{"text":"Have a great day.","start":3621.0688,"end":3622.049,"sentiment":"positive","sentiment_score":0.5337053369730711}],"sentiment":"positive","sentiment_score":0.6584861926734448,"channel":0,"num_words":10,"start":3619.0688,"end":3622.049}]},"summary":{"result":"success","short":"A customer named Wendy called Erso tech support because her internet connection wasn't working. The representative, Maureen, checked her account and made adjustments to the service. They then helped Wendy connect to the router and provided instructions on how to configure it. The agent also helped Wendy troubleshoot issues with the router and suggested rebooting it."},"intents":{"segments":[{"text":"Can I have your full name, please, for me to check your account? Oh, yeah.","start_word":34,"end_word":48,"intents":[{"intent":"Check account","confidence_score":0.30031008}]},{"text":"Have you reset the router? I did.","start_word":96,"end_word":102,"intents":[{"intent":"Reset router","confidence_score":0.86163455}]},{"text":"And may I, yeah, may I know the router's indicator light? What is the color? Is it red, green?","start_word":150,"end_word":168,"intents":[{"intent":"Know router color","confidence_score":0.00015454722}]},{"text":"Did you the unit you linked it 51. Right? Yeah. So the service address is 7 Canterbury, Crescent, Deakin, A C No. T 26. No. It's it's 70 Unit Unit 51. How can how can you link to that one? Hang on.","start_word":242,"end_word":283,"intents":[{"intent":"Link to unit","confidence_score":0.16067812}]},{"text":"So upon checking your order, this is the address as well. It's 7 Canterbury Crest, Deakin, Australian Capital Territory. That's why we registered the address No.","start_word":315,"end_word":340,"intents":[{"intent":"Confirm address","confidence_score":0.0052455785}]},{"text":"Are you able to switch the service Mhmm.","start_word":359,"end_word":366,"intents":[{"intent":"Switch service","confidence_score":0.31105092}]},{"text":"Let me just check the network at this address Thank you.","start_word":496,"end_word":506,"intents":[{"intent":"Check network","confidence_score":0.12993252}]},{"text":"So just wanted to ask what is the make and model of the router for us to check the compatibility? Yes.","start_word":583,"end_word":603,"intents":[{"intent":"Check compatibility","confidence_score":0.14472255}]},{"text":"First, establish a connection. Okay.","start_word":651,"end_word":655,"intents":[{"intent":"Establish connection","confidence_score":0.124579765}]},{"text":"Let me just check the Yep. specs. Is it?","start_word":742,"end_word":750,"intents":[{"intent":"Check specifications","confidence_score":0.008144238}]},{"text":"Can you please connect to the router's Wi Fi network even without Internet access Yeah.","start_word":870,"end_word":884,"intents":[{"intent":"Connect to wi fi network","confidence_score":0.13745151}]},{"text":"to access the router's interface during setup? Yeah.","start_word":885,"end_word":892,"intents":[{"intent":"Access router's interface","confidence_score":0.29143122}]},{"text":"You're now on the settings. Yep.","start_word":1001,"end_word":1006,"intents":[{"intent":"Access settings","confidence_score":0.038654007}]},{"text":"Now look for the PPPoE settings option, usually under Internet or one settings, w a n settings. It's called a I've got a Internet connection setting Mhmm. and Yeah. the username username password. Sorry.","start_word":1009,"end_word":1042,"intents":[{"intent":"Access pppoe settings","confidence_score":0.11766252}]},{"text":"You should find the connection type, then you should choose PPPoE for the connection type. Then it will ask you again the username and password. Just type in the username and password that I emailed you, the PPPoE. I tried.","start_word":1098,"end_word":1137,"intents":[{"intent":"Access connection type","confidence_score":0.009997844}]},{"text":"So under Internet, there's no Internet connection type? On the Internet, once I get it, it says Internet connection set up. Then just the username, password. I put whatever you send it to me. The one one seven But four. it's not you cannot select Internet connection type because there should be a option there.","start_word":1398,"end_word":1452,"intents":[{"intent":"Fix network connection","confidence_score":0.06001976}]},{"text":"Because if this is NBN, you just need to reset the router. It should be working after that.","start_word":1578,"end_word":1595,"intents":[{"intent":"Reset router","confidence_score":0.6578164}]},{"text":"So now I can't link it. Give me one sec. Wi Fi linked it. So I'll I'll probably link to the model now. Okay.","start_word":1634,"end_word":1657,"intents":[{"intent":"Link router to network","confidence_score":0.1767022}]},{"text":"But why Actually, need to this do I need to link the phone dock?","start_word":1722,"end_word":1735,"intents":[{"intent":"Link phone dock","confidence_score":0.015576045}]},{"text":"We just need to enter the credentials correctly first to establish a connection, but it won't let us enter it. The reason might be the router is not compatible. Okay.","start_word":1825,"end_word":1854,"intents":[{"intent":"Establish connection","confidence_score":0.2260802}]},{"text":"I just add one add a new one. Okay. Yeah.","start_word":1953,"end_word":1962,"intents":[{"intent":"Add new connection","confidence_score":0.043358088}]},{"text":"Do I have to enable the VLAN ID or I don't have to?","start_word":2044,"end_word":2056,"intents":[{"intent":"Enable vlan id","confidence_score":0.48678523}]},{"text":"So Internet is still it's connect operational, but the status is still I put it in and I put pressed okay.","start_word":2148,"end_word":2168,"intents":[{"intent":"Check connectivity status","confidence_score":0.007378946}]},{"text":"Your router? Yeah.","start_word":2583,"end_word":2585,"intents":[{"intent":"Restart router","confidence_score":0.6701667}]},{"text":"But is the light blinking? Or is it stable? Hello?","start_word":2603,"end_word":2612,"intents":[{"intent":"Check connectivity","confidence_score":0.0020914471}]},{"text":"Are you able to log in again to the router's interface or you still cannot connect? No. I can log in to link today. Okay.","start_word":2696,"end_word":2720,"intents":[{"intent":"Log in to ipv4","confidence_score":0.002684162}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.15993176400661469},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3596653342247009},{"text":"This is Maureen from Erso tech support. Oh, hello. Actually, I just Yeah. had my Internet linked last week. I just moved in. I tried to connect. It doesn't work. Okay. Can I have your full name, please, for me to check your account? Oh, yeah. Wendy. Okay. Okay. And Hang on. what Let me just mhmm. what do you need? I'm sorry? You only need my name. And any anything else? Yeah. Yeah. Let me just check your account. Hang on. Yep. Hello, Wei? Yes.","start_word":3,"end_word":88,"sentiment":"neutral","sentiment_score":0.012241539545357227},{"text":"Thank you for waiting.","start_word":89,"end_word":92,"sentiment":"positive","sentiment_score":0.42224428057670593},{"text":"Yes. Yes. Yeah. Have you reset the router? I did. I just I just Mhmm. pinch want me to try it again? No. That's all good. Is the router plugged into the NTT box? Like, the one w a n port on your router? Yeah. Yeah. W y. Yes. That's that's it. Yes. W a n. Yeah. And may I, yeah, may I know the router's indicator light? What is the color? Is it red, green? So the the van is there's no line for the van. The light is The but what is the color of the lights when they're out there? I got a green light on the power, 2.4 g h s and five g h s. And the the web Okay. is is green, but it's just shine. It's it's just not solid. It flashed. Mhmm. Okay. Mhmm. So can I double check the address? Did you the unit you linked it 51. Right? Yeah. So the service address is 7 Canterbury, Crescent, Deakin, A C No. T 26. No. It's it's 70 Unit Unit 51. How can how can you link to that one? Hang on. Let me just confirm. That's my that's my home Mhmm. address, but this is for my parents. Okay. Hang on. Let me just check here. Oh my god. I see. So upon checking your order, this is the address as well. It's 7 Canterbury Crest, Deakin, Australian Capital Territory. That's why we registered the address No. Actually, under this, ma'am. can you check the other address? Because I linked it. It's 70. It's in Gangala. Are you able to switch the service Mhmm. back to Gangala? Yeah. I can switch it. Is it okay if you email me the address How can I to do that? just a response to my email, which is moraine Okay. Give me one sec. mhmm. Did you send it already? Hang on. Can you just response to the email on where I asked your date of birth and driver's license number to that thread? Oh, yeah. Okay. Give me one Yeah. sec. My ring here. Okay. First, to check the address. Done. Did you get it? Not yet. Just still waiting. Is it at themoraine@artho.net.au? Yes. I just replied the email, Mhmm. Okay.","start_word":93,"end_word":472,"sentiment":"neutral","sentiment_score":-0.020106833094829007},{"text":"and it's it's a scam store.","start_word":473,"end_word":478,"sentiment":"negative","sentiment_score":-0.4422442317008972},{"text":"Yeah. Very good. I just received it. Okay. Is it okay if I put you on hold? Let me just check the network at this address Thank you. and switch. Yeah. Okay. Hang on. Hello, Wei? Yes. Yes. Thank you for waiting. So we have successfully activated the service Okay. at your correct address. Just wanted to confirm, it's Unit 551 Slash 70 F Carpidus Street, Gunga Lin, ACD 29112. Yes. Correct. One Thanks. 2. Sorry. Okay. So we have sent you the email instruction for your reference as well. Have you received it? Give me one sec. Oh, yes. I Yeah. did. Yeah. So just wanted to ask what is the make and model of the router for us to check the compatibility? Yes. Do you want me to I just reset. I just reset again. Give me one sec. Yeah. Because upon checking the correct address, this is under Supa Network. It's not NBN anymore. Okay. So I'll walk you through on how to log in to the router's interface. First, establish a connection. Okay. I just reset it. I just I check if my Okay. if my if my model works model is working? Because I got a TP Link TP Link. Sorry.","start_word":479,"end_word":684,"sentiment":"neutral","sentiment_score":0.05688528011290772},{"text":"Your line is breaking up. I cannot hear you well.","start_word":685,"end_word":694,"sentiment":"negative","sentiment_score":-0.5189824104309082},{"text":"Sorry. Your line is breaking up. I cannot hear you Can you hear me now? well. Yeah. I can hear you now. So it's a TP Link AS54 Mhmm. AX5400. zero zero And Wi Fi c. Wi Fi six. Yep. Modern router. Router. Okay. Okay. Hang on. Let me just check the Yep. specs. Is it? Hello, Wei? Yep. Yes. So upon checking the router, it has a PPPoE authentication, which will which will be needing to establish a connection. Is it is this It's brand new or you have used a second this before? it's secondhand. Okay. I see. Yeah. We Yes. can try to configure this one. Okay. So can we now log in to the router's interface? Do you have your laptop or computer I got that we my can phone. use? Okay. We can try on your phone, but sometimes using phone is not working. We cannot log in to the router's interface, but we can still check. Yes. So you want Yeah. me to So link to Wi Fi? yeah. Can you please connect to the router's Wi Fi network even without Internet access Yeah. to access the router's interface during setup? Yeah. I can't remember. It's 19192.1680.1. Right? Yeah. Yeah. I can't. Can you see the IP address at the back of your router? Because sometimes it's different. This is just the common IP address. At the back of your router, there's you'll find a sticker with Yep. your Wi Fi. Yeah. Yep. Yep. New one. The htttplinkmodem.net. Yeah. Okay. I linked it. Admin. Okay. Yeah. Does Yeah. it ask you a username and password? And do you yeah. I put it in admin. Sorry. Log in. Yeah. Please use the default username and password on the back of your router Yes. to log in. Mhmm. Yeah. It's in. Okay. You're now on the settings. Yep.","start_word":695,"end_word":1006,"sentiment":"neutral","sentiment_score":0.015829738811589777},{"text":"Okay. Awesome.","start_word":1007,"end_word":1008,"sentiment":"positive","sentiment_score":0.5247256755828857},{"text":"Now look for the PPPoE settings option, usually under Internet or one settings, w a n settings. It's called a I've got a Internet connection setting Mhmm. and Yeah. the username username password. Sorry. What is the username and password? So where do you want me to go? Is there a PPPoE settings? If you could always setting. No. How about the Internet settings? Internet setting North Dakota. Give me one second. So if I go Yeah. into Sure. the intern, Mhmm. it will be in the. Yeah. Sorry? You should find the connection type, then you should choose PPPoE for the connection type. Then it will ask you again the username and password. Just type in the username and password that I emailed you, the PPPoE. I tried. PPPO. I didn't see that, but I can try. Give me one sec. I I did see they asked me to log in. 1174. That. Have you select a p PPPoE as a connection type already? I can't see PTOE as a connection. It just say the base connection, they asked me to put a username. It's Mhmm. Internet connection set up. Asked me to put a username and a password. Let me try this one. Okay. DotDotNetDotAU. Password. Is there a network settings or no? Yeah. That's None. another one. Okay. Internet. Then it should be asking you an Internet connection type. Yeah. Where you you select PPPoE. Search a p p o e. It's a search button. Okay. Under network settings, what can you see? Net I've got network map. Advanced. Let me see. Advanced. So I got the Internet I p v four, I p v six. I got I got LAN. I got DSL. It said disconnected. And I got a performance. I got It has a VVSL? performance. And there's nothing. And that's it. Okay. Oh, the van? Can you can you click the Internet? Line. I don't have a Internet. I only have network. Network network, I have DSLR, VAN, EVAN, LAN settings, DSL setting, dynamic DNS, and status routing. Yeah. And the wireless. Yep. Is it okay if you send me a screenshot of that one for me to have a reference? Okay. Oh, I can't send it. I have two comments. Okay. Can you hear me? Yes. I can hear you. Yes. So under Internet, there's no Internet connection type? On the Internet, once I get it, it says Internet connection set up. Then just the username, password. I put whatever you send it to me. The one one seven But four. it's not you cannot select Internet connection type because there should be a option there. PPPoE, dynamic. It's not. It's not. It's not And the okay. Internet is nothing. If I go into the advanced I read it to you already. It's Internet. I'll give you a screenshot again. What Internet Yes, money? sir. Just waiting for Did I I sent you the I sent you the the things already. A screenshot. it. Okay. Haven't received it yet. Can you click the e w a n? E w E N 0 E W A N. E W A N. Okay. Give me one sec. It just Sure. it just rebooted. Just give me one second. It just rebooted. I don't Yes. know why. Sure. Why it's so hot? I could just link it, then you can use it. Yeah. Because if this is NBN, you just need to reset the router. It should be working after that. But since in your address is super network, we need to configure the router first, especially if you're using your own one. It still says the reporting. Please wait. Yes. Give me one second. That's just wait for it. So now I can't link it. Give me one sec. Wi Fi linked it. So I'll I'll probably link to the model now. Okay. Give me one second. Sure. So now the Internet actually is the VDSL is open at the end. Yeah. Sorry? So now this Internet is VDSL. It's not the NBN. Your Internet is now Supa Networks, not Yes. NBN anymore. Yeah? So upon checking the picture as well, there's a phone socket. So it means it's a v ADSL as well. VDSL. K. Yeah. But why Actually, need to this do I need to link the phone dock? Oh, I don't because I only link it to the van. mhmm. Yeah. That's correct. But we do encounter this with other customer that when when their router is VDSL, it's not configuring with the Internet. That's why we're recommending a router which is compatible with optic fiber grade connections, but we can still try to double check. So what? I can't link to that TP Link more than anymore.","start_word":1009,"end_word":1805,"sentiment":"neutral","sentiment_score":-0.04516038845481358},{"text":"It's not you cannot it's not visible anymore at your device.","start_word":1806,"end_word":1816,"sentiment":"negative","sentiment_score":-0.3424954116344452},{"text":"Yeah. I will put it in again. Https. We just need to enter the credentials correctly first to establish a connection, but it won't let us enter it.","start_word":1817,"end_word":1844,"sentiment":"neutral","sentiment_score":-0.1006694808602333},{"text":"The reason might be the router is not compatible.","start_word":1845,"end_word":1853,"sentiment":"negative","sentiment_score":-0.4012598991394043},{"text":"Okay. Gosh. Domain. So you want me going to the AWB. Right? Yeah. E W A N E 1. Yeah. So I got a I got a PPPOE two and three. Do you want do you want me to Avenue Okay. one? Yeah. No. You just it's already PPPOE? Yeah. TPPOE. Yeah. Can we enter the username and password now? The one that I provided you. The p p p o e username and password. Yeah. Okay. So they got two already. Should I delete them? Sorry? Or just to to It's add an already answered? It's already entered. I just add one add a new one. Okay. Yeah. And then connection connection name, optional. Advanced. It didn't ask me to put it advanced. Oh, Connection type is t should be t t p o e. Internet. It's nothing. What do you mean nothing? So I just add a new because the older one, it says Now they want me to put the connection name. Service type is Internet. Right? Then Internet connection type is dynamic. It's to be p t t o e. Okay? Now then put the username. Do I have to enable the VLAN ID or I don't have to? Can we skip that one? Yeah. Let's Yeah. just skip it. What's important is you enter the username and password that I emailed you. Yeah. I said Mhmm. oh, 11 I have to add 1174. I have to add to them in. 1174@airtelairtel.net.au. Okay. And the password is It's AIR123 is and so it's 0 I p e four. Right? sorry? It's IPE4. So I don't It's have to do p it. it should be PPPoE still, not IPOE. Or if you can skip that one. Okay. I put it in. So Internet is still it's connect operational, but the status is still I put it in and I put pressed okay. Then what is it's still error? So what do you want me to do then? No. The credentials is already there? Have you clicked save? Yeah. I did say. Yep. Do Mhmm. I have It should be connected to now after you enter the credentials, refresh?","start_word":1854,"end_word":2214,"sentiment":"neutral","sentiment_score":-0.03275857526303328},{"text":"but it's still not connected on their end as well.","start_word":2215,"end_word":2224,"sentiment":"negative","sentiment_score":-0.4034740626811981},{"text":"Is it okay if you send me the screenshot of how you entered it and the one that you selected? Okay. Give me one second. Not sure.","start_word":2225,"end_word":2251,"sentiment":"neutral","sentiment_score":0.09500730037689208},{"text":"Still not connected.","start_word":2252,"end_word":2254,"sentiment":"negative","sentiment_score":-0.3690856099128723},{"text":"Do I need to reboot? Does it recommend you to reboot or no? Okay. After you you click okay, it does not says anything like successful, you're connected, or error. No. Do you want me to press okay now again? Yeah. So look Can you click So did you see did you see my photo? It looks okay. Right? okay? Not yet. Still waiting. Hang on. Okay. I see. I think you should come back now. Yeah. Received the picture. Let me just double check. Yeah. Authentication type. May I know the option at the authentication type? Or there's Sorry. no other option. May I know the other option for the authentication type? I think now it's working now. I got Internet. Mhmm. K. You click okay now? Yes. Mhmm. Okay. I can also see on our end that you're now online and, like, before offline. Can we try to use the Internet now? Let's Yeah. see if It was working. it's It's not working working. anymore.","start_word":2255,"end_word":2421,"sentiment":"neutral","sentiment_score":-0.008968742564320564},{"text":"The VAST doesn't hey. It's stolen. Now the Internet is gone.","start_word":2422,"end_word":2432,"sentiment":"negative","sentiment_score":-0.4339064657688141},{"text":"Let me try. K. It's offline again. That takes a little while. Why? Did you press anything or only the okay? I just pressed okay. Oh my god. I think that's probably because I pressed Can the o just take a little while to restart it again. we try to check again the credentials? Can you untick the I p v four? It Yeah. You click because you check here enable. was option it it was automated. I didn't pick it. So it was there. Okay. It was Okay. so I didn't see it. So do you want do you want me to cancel it? No. Let's just wait for it. But are you still able to connect with the Internet even though No. it has no connection? No. I can't. I was I I can before, But no. But the VIN is linked. Do you want me to restart? Your router? Yeah. Or just reboot it? Oh, that's fine. Let's just wait for it. Maybe it's establishing Yeah. Okay. But is the light blinking? Or is it stable? Hello? Hello? Yes? Which one you are last asking for? At the router. Which line? The the The, Internet? like Both. Can you now connect with the Internet or No. no? Can we try to reboot it? No. What do you want me to do? Turn off the router, then turn it back on. You went online, so that means the configuration is already correct. But why you went on my else line again?","start_word":2433,"end_word":2685,"sentiment":"neutral","sentiment_score":-0.06030531753620258},{"text":"Looks like it's very hard to come. Still no Internet.","start_word":2686,"end_word":2695,"sentiment":"negative","sentiment_score":-0.5868624448776245},{"text":"Are you able to log in again to the router's interface or you still cannot connect? No. I can log in to link today. Okay. Can we try again? Check the information from the screenshot you sent me. It's the same thing. So that's the username and the password. And the IPV4 is still enabled. Maybe we just wait for a little while. No. Because it should be connected right away after that. You said there's another connection name, Yes. The other one is disconnected anyway. Okay. How about this one? What is the status of this one? Still disconnected. Are you using one phone only on logging in and while on your call? Yes. Yes. Okay. So the the service type of this is PPPoE. Is that correct? Mhmm. Why is it disconnected? Can we try to delete this one again and make another make a new one, but the same thing, same information? Okay. Yeah. Let's just check one last time. Delete this one. Sorry? Delete this one. Okay. Delete it. Yeah. And make a new one, but has the same information. PPPoE still. K. Avenue 1. Then if it still doesn't work, can please send me a screenshot again. 1174. Can you still click okay even though we unticked the I p v four? Yeah. I can try that. So you want me to untick Yeah. the ink? Yeah. IPV four. Yeah. It's just untick. Right? Yeah. Okay. Alright. Just remove the check. Mhmm. So I I it was screenshot. Now I can And, try. yeah, how about the auto the authentication type? Is there other option there? Yeah. It's auto authorized. Is that right? Yeah. Is there an other options or that's the only Go p a p and the c h a p and the m s c h a p. Sorry. Can I have that again? Are you asking the authorization type? Right? Yeah. The authentication type options. It's P a p Mhmm. c h a p and m s c h a p. Then the Mhmm. Okay. Okay. Let's just stick to the auto. I press okay. Yeah. No. It says error. Please select at least one IP step. So I have to enable the IPv4. Do you think I should put IPv six? Okay. Let me hang on. Let me just check. Yeah. Okay. Can we click I p v four again? Mhmm. Okay. Done. Okay. Yeah. Okay. Using what's the problem? Oh, it's Yeah. It's online again. Can oh, we alright. check the Internet if it's working again? Okay. But the operation says the status says connected. The operation says disconnected. Anyway, let me try. Yeah. Okay. It looks like it's working now. Is it working now, Yes. or it went off again? Are you wanting now? Yes. Yeah. Can you use you can use the Internet now?","start_word":2696,"end_word":3172,"sentiment":"neutral","sentiment_score":-0.025567301907781628},{"text":"Okay. That's great. So if you run into any issues or have more questions, feel free to give us a call in anytime. So it should be fine now.","start_word":3173,"end_word":3201,"sentiment":"positive","sentiment_score":0.42703840136528015},{"text":"Right? Yeah. I Okay. think there's just a problem with the configuration earlier, Okay. Alright.","start_word":3202,"end_word":3216,"sentiment":"neutral","sentiment_score":-0.059320587664842606},{"text":"Thank or you so much.","start_word":3217,"end_word":3221,"sentiment":"positive","sentiment_score":0.5613194704055786},{"text":"it's The the way thing it works with the well. router. Yeah. Yeah. Okay.","start_word":3222,"end_word":3235,"sentiment":"neutral","sentiment_score":0.25246044993400574},{"text":"Great. Thank Okay. you. You're welcome. Thanks as well. Bye. Have a great day.","start_word":3236,"end_word":3249,"sentiment":"positive","sentiment_score":0.724395751953125}],"average":{"sentiment":"neutral","sentiment_score":-0.01980802034910842}}}}