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When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"you're","start":0.16,"end":0.24,"confidence":0.7998047,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.2464076280593872},{"word":"ordered","start":0.24,"end":0.48,"confidence":0.7495117,"punctuated_word":"ordered","sentiment":"negative","sentiment_score":-0.3606284558773041},{"word":"to","start":0.48,"end":0.71999997,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2841910123825073},{"word":"voice","start":0.71999997,"end":1.04,"confidence":0.9970703,"punctuated_word":"voice","sentiment":"neutral","sentiment_score":-0.3028615713119507},{"word":"mail","start":1.04,"end":1.54,"confidence":1.0,"punctuated_word":"mail.","sentiment":"neutral","sentiment_score":-0.29006871581077576},{"word":"the","start":1.76,"end":2.0,"confidence":0.9980469,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.451218694448471},{"word":"person","start":2.0,"end":2.32,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.47399869561195374},{"word":"you're","start":2.32,"end":2.56,"confidence":0.9946289,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.37695345282554626},{"word":"trying","start":2.56,"end":2.8799999,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.41597825288772583},{"word":"to","start":2.8799999,"end":2.96,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4696882963180542},{"word":"reach","start":2.96,"end":3.28,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.49709415435791016},{"word":"is","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5264058113098145},{"word":"not","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5202875137329102},{"word":"available","start":3.6799998,"end":4.18,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5237475633621216},{"word":"at","start":4.56,"end":4.7999997,"confidence":1.0,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.19763748347759247},{"word":"the","start":4.7999997,"end":4.88,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14471758902072906},{"word":"tone","start":4.88,"end":5.3599997,"confidence":0.98291016,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.1454998105764389},{"word":"please","start":5.3599997,"end":5.68,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.18242502212524417},{"word":"record","start":5.68,"end":6.08,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.23426121473312375},{"word":"your","start":6.08,"end":6.24,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1995714455842972},{"word":"message","start":6.24,"end":6.74,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.1989654004573822},{"word":"when","start":6.96,"end":7.2,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.1256924271583557},{"word":"you","start":7.2,"end":7.3599997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.15089616179466248},{"word":"have","start":7.3599997,"end":7.6,"confidence":0.97314453,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1024102121591568},{"word":"finished","start":7.6,"end":8.0,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.09447241574525832},{"word":"recording","start":8.0,"end":8.5,"confidence":0.9995117,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.15036654472351074},{"word":"you","start":8.639999,"end":8.88,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.20381717383861545},{"word":"may","start":8.88,"end":9.04,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.19383776187896729},{"word":"hang","start":9.04,"end":9.28,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.22218389809131625},{"word":"up","start":9.28,"end":9.78,"confidence":1.0,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.22239235043525696}],"paragraphs":{"transcript":"\nYou're ordered to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"You're ordered to voice mail.","start":0.16,"end":1.54,"sentiment":"neutral","sentiment_score":-0.296831476688385},{"text":"The person you're trying to reach is not available.","start":1.76,"end":4.18,"sentiment":"negative","sentiment_score":-0.4728191594282786},{"text":"At the tone, please record your message.","start":4.56,"end":6.74,"sentiment":"neutral","sentiment_score":-0.18615399513925826},{"text":"When you have finished recording, you may hang up.","start":6.96,"end":9.78,"sentiment":"neutral","sentiment_score":-0.1628965495361222}],"sentiment":"neutral","sentiment_score":-0.283622557669878,"num_words":30,"start":0.16,"end":9.78}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You're ordered to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi, Samantha. Larissa from Refugee Financial. I was just giving you a quick call. Just wanting to touch base regarding an email exchange with my colleague, Jordan, in June. Now that the new financial year is rolled over, I was just giving you a call just to let you know that I have submitted the notice of intent to claim for your super fund.\n\nAnd within the next week or so, you'll get a receipt to be able to take to your accountant or when you're doing your tax return yourself. If you have any questions with regards to this, please don't hesitate to give us a call. 130160796. Thank you.","paragraphs":[{"sentences":[{"text":"You're ordered to voice mail.","start":0.16,"end":1.54,"sentiment":"neutral","sentiment_score":-0.296831476688385},{"text":"The person you're trying to reach is not available.","start":1.76,"end":4.18,"sentiment":"negative","sentiment_score":-0.4728191594282786},{"text":"At the tone, please record your message.","start":4.56,"end":6.74,"sentiment":"neutral","sentiment_score":-0.18615399513925826},{"text":"When you have finished recording, you may hang up.","start":6.96,"end":9.78,"sentiment":"neutral","sentiment_score":-0.1628965495361222}],"sentiment":"neutral","sentiment_score":-0.283622557669878,"channel":1,"num_words":30,"start":0.16,"end":9.78},{"sentences":[{"text":"Hi, Samantha.","start":11.5199995,"end":12.34,"sentiment":"neutral","sentiment_score":0.1377488449215889},{"text":"Larissa from Refugee Financial.","start":12.4,"end":13.599999,"sentiment":"neutral","sentiment_score":0.13555795326828957},{"text":"I was just giving you a quick call.","start":13.599999,"end":14.719999,"sentiment":"neutral","sentiment_score":0.23804659955203533},{"text":"Just wanting to touch base regarding an email exchange with my colleague, Jordan, in June.","start":14.719999,"end":20.155,"sentiment":"neutral","sentiment_score":0.251246718565623},{"text":"Now that the new financial year is rolled over, I was just giving you a call just to let you know that I have submitted the notice of intent to claim for your super fund.","start":20.615,"end":29.77,"sentiment":"neutral","sentiment_score":0.2511616102286747}],"sentiment":"neutral","sentiment_score":0.23877280368469656,"channel":0,"num_words":64,"start":11.5199995,"end":29.77},{"sentences":[{"text":"And within the next week or so, you'll get a receipt to be able to take to your accountant or when you're doing your tax return yourself.","start":30.07,"end":37.982876,"sentiment":"neutral","sentiment_score":0.2895947667183699},{"text":"If you have any questions with regards to this, please don't hesitate to give us a call.","start":38.142876,"end":41.742874,"sentiment":"neutral","sentiment_score":0.09469547385678571},{"text":"130160796.","start":41.742874,"end":44.542877,"sentiment":"neutral","sentiment_score":0.11608763039112092},{"text":"Thank you.","start":44.542877,"end":45.282875,"sentiment":"positive","sentiment_score":0.49534545838832855}],"sentiment":"neutral","sentiment_score":0.22416298519423666,"channel":0,"num_words":47,"start":30.07,"end":45.282875}]},"summary":{"result":"success","short":"The representative from Refugee Financial, Larissa, calls the customer, Samantha, to inform her about the notice of intent to claim for her super fund and to remind her that she will receive a receipt for doing her tax return. 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I was just giving you a quick call. Just wanting to touch base regarding an email exchange with my colleague, Jordan, in June. Now that the new financial year is rolled over, I was just giving you a call just to let you know that I have submitted the notice of intent to claim for your super fund. And within the next week or so, you'll get a receipt to be able to take to your accountant or when you're doing your tax return yourself. If you have any questions with regards to this, please don't hesitate to give us a call. 130160796.","start_word":14,"end_word":138,"sentiment":"neutral","sentiment_score":0.1742565780878067},{"text":"Thank you.","start_word":139,"end_word":140,"sentiment":"positive","sentiment_score":0.5961135625839233}],"average":{"sentiment":"neutral","sentiment_score":0.1195045116820622}}}}