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So I'll be more than happy of assistance. Can you provide, David so this is regarding your if let me ask if you have already your current Internet provider, which is the Optus, and would like to transfer Airtel with a super network? Okay. I'll go ahead and check here if you were I mean, to make sure just the address is serviceable for Supa Network. Could you provide me your complete address, please? Mhmm. Sorry? Thank you so much. Give me one second. It's Unit 203 Slash 32236 In Box Road, Karen Burr, New Satwell 2229. Correct? Thank you so much. Let me just go and check with this on our coupon network. 32 To 36 Backwell, Caramba, Southwest, Unit 202. Yes. This application is serviceable for a super network, David. If you actually have your own router, we could help you connect it and set up within the day. Have you tried reviewing our network on the website so that you will also be seeing the current plan we offer? K. So let okay. So we can try because could you tell me the brand name or the model name of the modem? Because the modem must be compatible with the optic fiber. Is it? An optic fiber? Sure. Waste back your time. It says Optus band one. Just sometimes okay. Sure. For this one no. No. No. Hold on. Because we actually have here an I mean, current plan. If with the contract, you'll have your own I mean, it's a free modem. It's included on the package either twelve months or a twenty four month contract. Sure. Again, your address is is serviceable with Supa Network, and we'll be more than happy to get you connected. If in any case that your modem will be compatible, you'll get connected within the day. Thank you so much. Have a great day. 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My name is Mary. May I have your name, please? Hello, David. How are you doing today?\n\nThat's good. I'm doing great as well. How can I help you? Mhmm. Sure.\n\nUh-huh. So I'll be more than happy of assistance. Can you provide, David so this is regarding your if let me ask if you have already your current Internet provider, which is the Optus, and would like to transfer Airtel with a super network? Okay. I'll go ahead and check here if you were I mean, to make sure just the address is serviceable for Supa Network.\n\nCould you provide me your complete address, please? Mhmm. Sorry? Thank you so much. Give me one second.\n\nIt's Unit 203 Slash 32236 In Box Road, Karen Burr, New Satwell 2229. Correct? Thank you so much. Let me just go and check with this on our coupon network. 32 To 36 Backwell, Caramba, Southwest, Unit 202.\n\nYes. This application is serviceable for a super network, David. If you actually have your own router, we could help you connect it and set up within the day. Have you tried reviewing our network on the website so that you will also be seeing the current plan we offer? K.\n\nSo let okay. So we can try because could you tell me the brand name or the model name of the modem? Because the modem must be compatible with the optic fiber. Is it? An optic fiber?\n\nSure. Waste back your time. It says Optus band one. Just sometimes okay. Sure.\n\nFor this one no. No. No. Hold on. Because we actually have here an I mean, current plan.\n\nIf with the contract, you'll have your own I mean, it's a free modem. It's included on the package either twelve months or a twenty four month contract. Sure. Again, your address is is serviceable with Supa Network, and we'll be more than happy to get you connected. If in any case that your modem will be compatible, you'll get connected within the day.\n\nThank you so much. Have a great day. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.68,"end":2.96,"sentiment":"positive","sentiment_score":0.42456568479537965},{"text":"My name is Mary.","start":2.96,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.2865668162703514},{"text":"May I have your name, please?","start":3.9199998,"end":5.14,"sentiment":"neutral","sentiment_score":0.15317312876383463},{"text":"Hello, David.","start":7.3599997,"end":8.0,"sentiment":"neutral","sentiment_score":0.16057652235031128},{"text":"How are you doing today?","start":8.0,"end":9.139999,"sentiment":"neutral","sentiment_score":0.22615360021591185}],"sentiment":"neutral","sentiment_score":0.2563661594282497,"num_words":22,"start":1.68,"end":9.139999},{"sentences":[{"text":"That's good.","start":11.36,"end":12.0,"sentiment":"positive","sentiment_score":0.5789386332035065},{"text":"I'm doing great as 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It's David. Good. Yourself? I've just moved into a warehouse that we're trying to get the Internet sorted on. That's just proving to be a pain. We have the super networks option here to connect to the Internet. So even though we organize it through Optus, we don't need to do that now. Are you able to help me with figuring out how to get the Internet and how quickly you can do it? Because I'm trying to run a business without Internet, which is killer. No. Like, we we just made a setup here that's gonna work in the warehouse, which is on the super network. The Optus one won't work with the NBN. Yep. It's Unit 203, 32 To 36 Box Road, Carringba South. You said Carringbah, C A R I N G B A H, in New South Wales 2229. Correct. No. I haven't, but I don't have a router. The Optus sent one out for them, but I don't know if that would work. Yeah. I'm not sure. Just give me a second to open this up. Definitely. It's Optus' own brand one. It's their own brand. It's brand new, so I don't know if it's gonna work without me having to pay them for it. Maybe let me I'll figure out a a a modem, and then I'll call you back when we do the connection. Alright. Bye. Yeah. Let me just call Optus first and figure out what I've gotta do with them, and I'll call you back. Alright. 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It's David. Good. Yourself? I've just moved into a warehouse that we're trying to get the Internet sorted on.\n\nThat's just proving to be a pain. We have the super networks option here to connect to the Internet. So even though we organize it through Optus, we don't need to do that now. Are you able to help me with figuring out how to get the Internet and how quickly you can do it? Because I'm trying to run a business without Internet, which is killer.\n\nNo. Like, we we just made a setup here that's gonna work in the warehouse, which is on the super network. The Optus one won't work with the NBN. Yep. It's Unit 203, 32 To 36 Box Road, Carringba South.\n\nYou said Carringbah, C A R I N G B A H, in New South Wales 2229. Correct. No. I haven't, but I don't have a router. The Optus sent one out for them, but I don't know if that would work.\n\nYeah. I'm not sure. Just give me a second to open this up. Definitely. It's Optus' own brand one.\n\nIt's their own brand. It's brand new, so I don't know if it's gonna work without me having to pay them for it. Maybe let me I'll figure out a a a modem, and then I'll call you back when we do the connection. Alright. Bye.\n\nYeah. Let me just call Optus first and figure out what I've gotta do with them, and I'll call you back. Alright. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.7599998,"end":6.0,"sentiment":"neutral","sentiment_score":0.0681813508272171},{"text":"It's David.","start":6.0,"end":6.58,"sentiment":"neutral","sentiment_score":0.05707211792469025},{"text":"Good.","start":9.44,"end":9.679999,"sentiment":"positive","sentiment_score":0.440444678068161},{"text":"Yourself?","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":0.2807304859161377},{"text":"I've just moved into a warehouse that we're trying to get the Internet sorted on.","start":15.195,"end":19.835,"sentiment":"neutral","sentiment_score":-0.1585114633043607}],"sentiment":"neutral","sentiment_score":-0.07370855994522571,"num_words":20,"start":5.7599998,"end":19.835},{"sentences":[{"text":"That's just proving to be a pain.","start":19.835,"end":21.855,"sentiment":"negative","sentiment_score":-0.5229774032320295},{"text":"We have the super networks option here to connect to the 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2229.","start":101.185,"end":113.65,"sentiment":"neutral","sentiment_score":-0.006228275871013894},{"text":"Correct.","start":146.32,"end":146.82,"sentiment":"neutral","sentiment_score":0.06319557130336761},{"text":"No.","start":199.18,"end":199.66,"sentiment":"neutral","sentiment_score":-0.22951489686965945},{"text":"I haven't, but I don't have a router.","start":199.66,"end":201.44,"sentiment":"neutral","sentiment_score":-0.26898060739040375},{"text":"The Optus sent one out for them, but I don't know if that would work.","start":201.9,"end":205.12,"sentiment":"neutral","sentiment_score":-0.24793016215165456}],"sentiment":"neutral","sentiment_score":-0.14626184063741848,"num_words":42,"start":101.185,"end":205.12},{"sentences":[{"text":"Yeah.","start":237.415,"end":237.655,"sentiment":"neutral","sentiment_score":-0.04859365522861481},{"text":"I'm not sure.","start":237.655,"end":238.475,"sentiment":"neutral","sentiment_score":-0.11198511719703674},{"text":"Just give me a second to open this up.","start":238.615,"end":240.715,"sentiment":"neutral","sentiment_score":-0.08810965716838837},{"text":"Definitely.","start":241.095,"end":241.595,"sentiment":"neutral","sentiment_score":-0.04246242344379425},{"text":"It's Optus' own brand one.","start":255.93,"end":258.19,"sentiment":"neutral","sentiment_score":-0.051309745758771896}],"sentiment":"neutral","sentiment_score":-0.07771300387225653,"num_words":19,"start":237.415,"end":258.19},{"sentences":[{"text":"It's their own brand.","start":262.655,"end":263.61502,"sentiment":"neutral","sentiment_score":-0.04386132536455989},{"text":"It's brand new, so I don't know if it's gonna work without me having to pay them for it.","start":263.61502,"end":267.71503,"sentiment":"neutral","sentiment_score":-0.09244975153552859},{"text":"Maybe let me I'll figure out a a a modem, and then I'll call you back when we do the 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My name is Mary. May I have your name, please?\n\nChannel 1: Hi. It's David.\n\nChannel 0: Hello, David. How are you doing today?\n\nChannel 1: Good. Yourself?\n\nChannel 0: That's good. I'm doing great as well. How can I help you?\n\nChannel 1: I've just moved into a warehouse that we're trying to get the Internet sorted on. That's just proving to be a pain. We have the super networks option here\n\nChannel 0: Mhmm.\n\nChannel 1: to connect to the Internet. So even though we organize it through Optus, we don't need to do that now. Are you able to help me with figuring out how to get the Internet and how quickly you can do it? Because I'm trying to run a business without Internet,\n\nChannel 0: Sure.\n\nChannel 1: which is killer.\n\nChannel 0: Uh-huh. So I'll be more than happy of assistance. Can you provide, David so this is regarding your if let me ask if you have already your current Internet provider, which is the Optus, and would like to transfer Airtel with a super\n\nChannel 1: No. Like, we we just made a setup here that's\n\nChannel 0: network?\n\nChannel 1: gonna work in the warehouse, which is on the super network. The Optus one won't work with the NBN.\n\nChannel 0: Okay. I'll go ahead and check here if you were I mean, to make sure just the address is serviceable for Supa Network. Could you provide me your complete address, please?\n\nChannel 1: Yep. It's Unit 203,\n\nChannel 0: Mhmm.\n\nChannel 1: 32 To 36 Box Road, Carringba South.\n\nChannel 0: Sorry?\n\nChannel 1: You said Carringbah, C A R I N G B A H, in New South Wales 2229.\n\nChannel 0: Thank you so much. Give me one second. It's Unit 203 Slash 32236 In Box Road, Karen Burr, New Satwell 2229. Correct?\n\nChannel 1: Correct.\n\nChannel 0: Thank you so much. Let me just go and check with this on our coupon network. 32 To 36 Backwell, Caramba, Southwest, Unit 202. Yes. This application is serviceable for a super network, David.\n\nIf you actually have your own router, we could help you connect it and set up within the day. Have you tried reviewing our network on the website so that you will also be seeing the current plan we offer?\n\nChannel 1: No. I haven't, but I don't have a router. The Optus sent one out for them, but I don't know if that would work.\n\nChannel 0: K. So let okay. So we can try because could you tell me the brand name or the model name of the modem? Because the modem must be compatible with the optic fiber. Is it?\n\nAn optic fiber?\n\nChannel 1: Yeah. I'm not sure. Just give me a second to open this up. Definitely.\n\nChannel 0: Sure. Waste back your time.\n\nChannel 1: It's Optus' own brand one.\n\nChannel 0: It says Optus band one.\n\nChannel 1: It's their own brand. It's brand new, so I don't know if it's gonna work without me having to pay them for it.\n\nChannel 0: Just sometimes\n\nChannel 1: Maybe let me I'll figure out a a a modem, and then I'll call you back when we do the\n\nChannel 0: okay.\n\nChannel 1: connection.\n\nChannel 0: Sure.\n\nChannel 1: Alright.\n\nChannel 0: For this\n\nChannel 1: Bye.\n\nChannel 0: one no. No. No. Hold on. Because we actually have here an I mean, current plan.\n\nIf with the contract, you'll have your own I mean, it's a free modem. It's included on the package either twelve months or a twenty four month contract.\n\nChannel 1: Yeah. Let me just call Optus first and figure out what I've gotta do with them, and I'll call you back.\n\nChannel 0: Sure. Again, your address is is serviceable with Supa Network, and we'll be more than happy to get you connected. If in any case that your modem will be compatible, you'll get connected within the day.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Thank you so much. Have a great day. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.68,"end":2.96,"sentiment":"positive","sentiment_score":0.42456568479537965},{"text":"My name is Mary.","start":2.96,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.2865668162703514},{"text":"May I have your name, please?","start":3.9199998,"end":5.14,"sentiment":"neutral","sentiment_score":0.15317312876383463}],"sentiment":"neutral","sentiment_score":0.27920896410942075,"channel":0,"num_words":15,"start":1.68,"end":5.14},{"sentences":[{"text":"Hi.","start":5.7599998,"end":6.0,"sentiment":"neutral","sentiment_score":0.0681813508272171},{"text":"It's David.","start":6.0,"end":6.58,"sentiment":"neutral","sentiment_score":0.05707211792469025}],"sentiment":"neutral","sentiment_score":0.06077519555886587,"channel":1,"num_words":3,"start":5.7599998,"end":6.58},{"sentences":[{"text":"Hello, David.","start":7.3599997,"end":8.0,"sentiment":"neutral","sentiment_score":0.16057652235031128},{"text":"How are you doing today?","start":8.0,"end":9.139999,"sentiment":"neutral","sentiment_score":0.22615360021591185}],"sentiment":"neutral","sentiment_score":0.20741729225431169,"channel":0,"num_words":7,"start":7.3599997,"end":9.139999},{"sentences":[{"text":"Good.","start":9.44,"end":9.679999,"sentiment":"positive","sentiment_score":0.440444678068161},{"text":"Yourself?","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":0.2807304859161377}],"sentiment":"positive","sentiment_score":0.36058758199214935,"channel":1,"num_words":2,"start":9.44,"end":10.179999},{"sentences":[{"text":"That's good.","start":11.36,"end":12.0,"sentiment":"positive","sentiment_score":0.5789386332035065},{"text":"I'm doing great as well.","start":12.0,"end":13.2,"sentiment":"positive","sentiment_score":0.6342271208763123},{"text":"How can I help you?","start":13.2,"end":14.34,"sentiment":"neutral","sentiment_score":0.23045628368854523}],"sentiment":"positive","sentiment_score":0.4567745241026084,"channel":0,"num_words":12,"start":11.36,"end":14.34},{"sentences":[{"text":"I've just moved into a warehouse that we're trying to get the Internet sorted on.","start":15.195,"end":19.835,"sentiment":"neutral","sentiment_score":-0.1585114633043607},{"text":"That's just proving to be a pain.","start":19.835,"end":21.855,"sentiment":"negative","sentiment_score":-0.5229774032320295},{"text":"We have the super networks option here","start":23.675,"end":28.900002,"sentiment":"neutral","sentiment_score":-0.06634585000574589}],"sentiment":"neutral","sentiment_score":-0.22423912835275306,"channel":1,"num_words":29,"start":15.195,"end":28.900002},{"sentences":[{"text":"Mhmm.","start":29.244999,"end":29.744999,"sentiment":"neutral","sentiment_score":-0.010244270786643028}],"sentiment":"neutral","sentiment_score":-0.010244270786643028,"channel":0,"num_words":1,"start":29.244999,"end":29.744999},{"sentences":[{"text":"to connect to the Internet.","start":29.52,"end":30.800001,"sentiment":"neutral","sentiment_score":-0.04189710021018982},{"text":"So even though we organize it through Optus, we don't need to do that now.","start":30.800001,"end":34.420002,"sentiment":"neutral","sentiment_score":-0.10273569971323013},{"text":"Are you able to help me with figuring out how to get the Internet and how quickly you can do it?","start":36.48,"end":42.615,"sentiment":"neutral","sentiment_score":0.016055007686927206},{"text":"Because I'm trying to run a business without Internet,","start":42.615,"end":45.175,"sentiment":"neutral","sentiment_score":-0.12666750616497463}],"sentiment":"neutral","sentiment_score":-0.05106746781617403,"channel":1,"num_words":50,"start":29.52,"end":45.175},{"sentences":[{"text":"Sure.","start":45.14,"end":45.64,"sentiment":"neutral","sentiment_score":-0.11380469799041748}],"sentiment":"neutral","sentiment_score":-0.11380469799041748,"channel":0,"num_words":1,"start":45.14,"end":45.64},{"sentences":[{"text":"which is killer.","start":45.175,"end":45.995,"sentiment":"neutral","sentiment_score":-0.2653580034772555}],"sentiment":"neutral","sentiment_score":-0.2653580034772555,"channel":1,"num_words":3,"start":45.175,"end":45.995},{"sentences":[{"text":"Uh-huh.","start":46.34,"end":46.74,"sentiment":"neutral","sentiment_score":0.05548292398452759},{"text":"So I'll be more than happy of assistance.","start":46.74,"end":48.665,"sentiment":"positive","sentiment_score":0.3774922080338001},{"text":"Can you provide, David so this is regarding your if let me ask if you have already your current Internet provider, which is the Optus, and would like to transfer Airtel with a super","start":49.685,"end":61.94,"sentiment":"neutral","sentiment_score":0.007661696153638118}],"sentiment":"neutral","sentiment_score":0.07757949435996801,"channel":0,"num_words":43,"start":46.34,"end":61.94},{"sentences":[{"text":"No.","start":63.53,"end":64.03,"sentiment":"neutral","sentiment_score":-0.09873522073030472},{"text":"Like, we we just made a setup here that's","start":64.49,"end":67.29,"sentiment":"neutral","sentiment_score":-0.056595034483406276}],"sentiment":"neutral","sentiment_score":-0.060809053108096124,"channel":1,"num_words":10,"start":63.53,"end":67.29},{"sentences":[{"text":"network?","start":67.119995,"end":67.619995,"sentiment":"neutral","sentiment_score":-0.03114183619618416}],"sentiment":"neutral","sentiment_score":-0.03114183619618416,"channel":0,"num_words":1,"start":67.119995,"end":67.619995},{"sentences":[{"text":"gonna work in the warehouse, which is on the super network.","start":67.29,"end":70.23499,"sentiment":"neutral","sentiment_score":-0.029331838881427593},{"text":"The Optus one won't work with the NBN.","start":70.23499,"end":72.255,"sentiment":"neutral","sentiment_score":-0.1565848458558321}],"sentiment":"neutral","sentiment_score":-0.08291205234433476,"channel":1,"num_words":19,"start":67.29,"end":72.255},{"sentences":[{"text":"Okay.","start":73.575,"end":74.075,"sentiment":"neutral","sentiment_score":-0.01132548786699772},{"text":"I'll go ahead and check here if you were I mean, to make sure just the address is serviceable for Supa Network.","start":74.615,"end":82.475,"sentiment":"neutral","sentiment_score":-0.0038342469858682966},{"text":"Could you provide me your complete address, please?","start":82.695,"end":86.82,"sentiment":"neutral","sentiment_score":-0.0011412978637963533}],"sentiment":"neutral","sentiment_score":-0.0033809453053700346,"channel":0,"num_words":31,"start":73.575,"end":86.82},{"sentences":[{"text":"Yep.","start":87.52,"end":87.84,"sentiment":"neutral","sentiment_score":0.0037667907308787103},{"text":"It's Unit 203,","start":87.84,"end":89.62,"sentiment":"neutral","sentiment_score":0.002005590698293721}],"sentiment":"neutral","sentiment_score":0.002445890706439968,"channel":1,"num_words":4,"start":87.52,"end":89.62},{"sentences":[{"text":"Mhmm.","start":91.54,"end":92.04,"sentiment":"neutral","sentiment_score":0.003354446031153202}],"sentiment":"neutral","sentiment_score":0.003354446031153202,"channel":0,"num_words":1,"start":91.54,"end":92.04},{"sentences":[{"text":"32 To 36 Box Road, Carringba South.","start":92.08,"end":99.585,"sentiment":"neutral","sentiment_score":-0.000928834213742188}],"sentiment":"neutral","sentiment_score":-0.000928834213742188,"channel":1,"num_words":7,"start":92.08,"end":99.585},{"sentences":[{"text":"Sorry?","start":100.744995,"end":101.244995,"sentiment":"neutral","sentiment_score":-0.017648110166192055}],"sentiment":"neutral","sentiment_score":-0.017648110166192055,"channel":0,"num_words":1,"start":100.744995,"end":101.244995},{"sentences":[{"text":"You said Carringbah, C A R I N G B A H, in New South Wales 2229.","start":101.185,"end":113.65,"sentiment":"neutral","sentiment_score":-0.006228275871013894}],"sentiment":"neutral","sentiment_score":-0.006228275871013894,"channel":1,"num_words":17,"start":101.185,"end":113.65},{"sentences":[{"text":"Thank you so much.","start":115.200005,"end":116.16,"sentiment":"neutral","sentiment_score":0.271484550088644},{"text":"Give me one second.","start":116.16,"end":117.380005,"sentiment":"neutral","sentiment_score":0.04941836837679148},{"text":"It's Unit 203 Slash 32236 In Box Road, Karen Burr, New Satwell 2229.","start":137.115,"end":145.21,"sentiment":"neutral","sentiment_score":0.026450328672161467},{"text":"Correct?","start":145.21,"end":145.71,"sentiment":"neutral","sentiment_score":0.03429263457655907}],"sentiment":"neutral","sentiment_score":0.07553448096256364,"channel":0,"num_words":22,"start":115.200005,"end":145.71},{"sentences":[{"text":"Correct.","start":146.32,"end":146.82,"sentiment":"neutral","sentiment_score":0.06319557130336761}],"sentiment":"neutral","sentiment_score":0.06319557130336761,"channel":1,"num_words":1,"start":146.32,"end":146.82},{"sentences":[{"text":"Thank you so much.","start":147.37,"end":148.33,"sentiment":"neutral","sentiment_score":0.2977931350469589},{"text":"Let me just go and check with this on our coupon network.","start":148.33,"end":154.27,"sentiment":"neutral","sentiment_score":0.05702355713583529},{"text":"32 To 36 Backwell, Caramba, Southwest, Unit 202.","start":169.66,"end":177.6,"sentiment":"neutral","sentiment_score":0.02012203069170937},{"text":"Yes.","start":178.3,"end":178.8,"sentiment":"neutral","sentiment_score":0.23929476737976071},{"text":"This application is serviceable for a super network, David.","start":179.18,"end":183.28,"sentiment":"positive","sentiment_score":0.3474665019247267}],"sentiment":"neutral","sentiment_score":0.1589095516486422,"channel":0,"num_words":34,"start":147.37,"end":183.28},{"sentences":[{"text":"If you actually have your own router, we could help you connect it and set up within the day.","start":184.60501,"end":191.10501,"sentiment":"positive","sentiment_score":0.38266560435295105},{"text":"Have you tried reviewing our network on the website so that you will also be seeing the current plan we offer?","start":191.24501,"end":198.42,"sentiment":"neutral","sentiment_score":0.12827125972225553}],"sentiment":"neutral","sentiment_score":0.2491085734218359,"channel":0,"num_words":40,"start":184.60501,"end":198.42},{"sentences":[{"text":"No.","start":199.18,"end":199.66,"sentiment":"neutral","sentiment_score":-0.22951489686965945},{"text":"I haven't, but I don't have a router.","start":199.66,"end":201.44,"sentiment":"neutral","sentiment_score":-0.26898060739040375},{"text":"The Optus sent one out for them, but I don't know if that would work.","start":201.9,"end":205.12,"sentiment":"neutral","sentiment_score":-0.24793016215165456}],"sentiment":"neutral","sentiment_score":-0.2541796745111545,"channel":1,"num_words":24,"start":199.18,"end":205.12},{"sentences":[{"text":"K.","start":209.54,"end":210.04,"sentiment":"neutral","sentiment_score":-0.007213972508907318},{"text":"So let okay.","start":215.615,"end":219.455,"sentiment":"neutral","sentiment_score":0.030371225749452908},{"text":"So we can try because could you tell me the brand name or the model name of the modem?","start":219.455,"end":229.68,"sentiment":"neutral","sentiment_score":0.034076307949266936},{"text":"Because the modem must be compatible with the optic fiber.","start":229.98,"end":233.43999,"sentiment":"neutral","sentiment_score":0.0065940356813371185},{"text":"Is it?","start":233.81999,"end":234.56,"sentiment":"neutral","sentiment_score":0.00624194648116827}],"sentiment":"neutral","sentiment_score":0.023136394444320883,"channel":0,"num_words":35,"start":209.54,"end":234.56},{"sentences":[{"text":"An optic fiber?","start":234.85999,"end":236.0,"sentiment":"neutral","sentiment_score":-0.015100400584439436}],"sentiment":"neutral","sentiment_score":-0.015100400584439436,"channel":0,"num_words":3,"start":234.85999,"end":236.0},{"sentences":[{"text":"Yeah.","start":237.415,"end":237.655,"sentiment":"neutral","sentiment_score":-0.04859365522861481},{"text":"I'm not sure.","start":237.655,"end":238.475,"sentiment":"neutral","sentiment_score":-0.11198511719703674},{"text":"Just give me a second to open this up.","start":238.615,"end":240.715,"sentiment":"neutral","sentiment_score":-0.08810965716838837},{"text":"Definitely.","start":241.095,"end":241.595,"sentiment":"neutral","sentiment_score":-0.04246242344379425}],"sentiment":"neutral","sentiment_score":-0.08714273891278676,"channel":1,"num_words":14,"start":237.415,"end":241.595},{"sentences":[{"text":"Sure.","start":242.825,"end":243.065,"sentiment":"neutral","sentiment_score":-0.16130761802196503},{"text":"Waste back your 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the","start":273.295,"end":279.30002,"sentiment":"neutral","sentiment_score":-0.0008978739380836487}],"sentiment":"neutral","sentiment_score":-0.0008978739380836487,"channel":1,"num_words":20,"start":273.295,"end":279.30002},{"sentences":[{"text":"okay.","start":279.175,"end":279.575,"sentiment":"neutral","sentiment_score":-0.022018207237124443}],"sentiment":"neutral","sentiment_score":-0.022018207237124443,"channel":0,"num_words":1,"start":279.175,"end":279.575},{"sentences":[{"text":"connection.","start":279.54004,"end":280.04004,"sentiment":"neutral","sentiment_score":-0.0009022075682878494}],"sentiment":"neutral","sentiment_score":-0.0009022075682878494,"channel":1,"num_words":1,"start":279.54004,"end":280.04004},{"sentences":[{"text":"Sure.","start":279.575,"end":280.075,"sentiment":"neutral","sentiment_score":0.05911070108413696}],"sentiment":"neutral","sentiment_score":0.05911070108413696,"channel":0,"num_words":1,"start":279.575,"end":280.075},{"sentences":[{"text":"Alright.","start":280.28003,"end":280.78003,"sentiment":"neutral","sentiment_score":0.07174165546894073}],"sentiment":"neutral","sentiment_score":0.07174165546894073,"channel":1,"num_words":1,"start":280.28003,"end":280.78003},{"sentences":[{"text":"For this","start":280.375,"end":281.015,"sentiment":"neutral","sentiment_score":0.03704082407057285}],"sentiment":"neutral","sentiment_score":0.03704082407057285,"channel":0,"num_words":2,"start":280.375,"end":281.015},{"sentences":[{"text":"Bye.","start":280.92,"end":281.42,"sentiment":"neutral","sentiment_score":0.03859371691942215}],"sentiment":"neutral","sentiment_score":0.03859371691942215,"channel":1,"num_words":1,"start":280.92,"end":281.42},{"sentences":[{"text":"one no.","start":281.015,"end":281.895,"sentiment":"neutral","sentiment_score":-0.07821640744805336},{"text":"No.","start":281.895,"end":282.055,"sentiment":"neutral","sentiment_score":-0.15079554915428162},{"text":"No.","start":282.055,"end":282.215,"sentiment":"neutral","sentiment_score":-0.17269280552864075},{"text":"Hold on.","start":282.215,"end":282.955,"sentiment":"neutral","sentiment_score":-0.1383371502161026},{"text":"Because we actually have here an I mean, current plan.","start":283.255,"end":288.40002,"sentiment":"neutral","sentiment_score":-0.01293485313653946}],"sentiment":"neutral","sentiment_score":-0.055371500086039305,"channel":0,"num_words":16,"start":281.015,"end":288.40002},{"sentences":[{"text":"If with the contract, you'll have your own I mean, it's a free modem.","start":289.02002,"end":293.1,"sentiment":"neutral","sentiment_score":0.028606057965329716},{"text":"It's included on the package either twelve months or a twenty four month contract.","start":293.1,"end":297.28,"sentiment":"neutral","sentiment_score":0.02298759203404188}],"sentiment":"neutral","sentiment_score":0.0257968249996858,"channel":0,"num_words":28,"start":289.02002,"end":297.28},{"sentences":[{"text":"Yeah.","start":301.30502,"end":301.80502,"sentiment":"neutral","sentiment_score":0.04439324885606766},{"text":"Let me just call Optus first and figure out what I've gotta do with them, and I'll call you 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you.","start":321.07498,"end":321.815,"sentiment":"positive","sentiment_score":0.4273207038640976}],"sentiment":"positive","sentiment_score":0.400293489297231,"channel":1,"num_words":3,"start":320.755,"end":321.815},{"sentences":[{"text":"Thank you so much.","start":322.13895,"end":323.09894,"sentiment":"positive","sentiment_score":0.8889106661081314},{"text":"Have a great day.","start":323.09894,"end":324.07895,"sentiment":"positive","sentiment_score":0.8237969875335693},{"text":"Bye bye.","start":325.33893,"end":326.07895,"sentiment":"neutral","sentiment_score":0.12632349878549576}],"sentiment":"positive","sentiment_score":0.7103477612137794,"channel":0,"num_words":10,"start":322.13895,"end":326.07895}]},"summary":{"result":"success","short":"The customer, David, is trying to get internet service at his new warehouse and is having trouble connecting to it. The agent, Mary, asks for David's address and suggests reviewing the network on the website. She also offers to call Optus to determine if the modem is compatible and will connect David within the day."},"intents":{"segments":[{"text":"I've just moved into a warehouse that we're trying to get the Internet sorted on. That's just proving to be a pain. We have the super networks option here Mhmm. to connect to the Internet. So even though we organize it through Optus, we don't need to do that now. Are you able to help me with figuring out how to get the Internet and how quickly you can do it?","start_word":39,"end_word":109,"intents":[{"intent":"Check internet availability","confidence_score":0.00043774914}]},{"text":"No. I haven't, but I don't have a router. The Optus sent one out for them, but I don't know if that would work. K. So let okay.","start_word":354,"end_word":381,"intents":[{"intent":"Identify router compatibility","confidence_score":0.0017179911}]},{"text":"Because the modem must be compatible with the optic fiber. Is it?","start_word":401,"end_word":412,"intents":[{"intent":"Discuss modem compatibility","confidence_score":0.0001718689}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.42506706714630127},{"text":"My name is Mary. May I have your name, please? Hi. It's David. Hello, David. How are you doing today?","start_word":5,"end_word":24,"sentiment":"neutral","sentiment_score":0.17067375779151917},{"text":"Good.","start_word":25,"end_word":25,"sentiment":"positive","sentiment_score":0.440444678068161},{"text":"Yourself?","start_word":26,"end_word":26,"sentiment":"neutral","sentiment_score":0.2807304859161377},{"text":"That's good. I'm doing great as well.","start_word":27,"end_word":33,"sentiment":"positive","sentiment_score":0.6019713282585144},{"text":"How can I help you? I've just moved into a warehouse that we're trying to get the Internet sorted on.","start_word":34,"end_word":53,"sentiment":"neutral","sentiment_score":-0.07684545964002609},{"text":"That's just proving to be a pain.","start_word":54,"end_word":60,"sentiment":"negative","sentiment_score":-0.5142536759376526},{"text":"We have the super networks option here Mhmm. to connect to the Internet. So even though we organize it through Optus, we don't need to do that now. Are you able to help me with figuring out how to get the Internet and how quickly you can do it? Because I'm trying to run a business without Internet, Sure. which is killer. Uh-huh.","start_word":61,"end_word":123,"sentiment":"neutral","sentiment_score":-0.058760859072208405},{"text":"So I'll be more than happy of assistance.","start_word":124,"end_word":131,"sentiment":"positive","sentiment_score":0.3655589520931244},{"text":"Can you provide, David so this is regarding your if let me ask if you have already your current Internet provider, which is the Optus, and would like to transfer Airtel with a super No. Like, we we just made a setup here that's network? gonna work in the warehouse, which is on the super network. The Optus one won't work with the NBN. Okay. I'll go ahead and check here if you were I mean, to make sure just the address is serviceable for Supa Network. Could you provide me your complete address, please? Yep. It's Unit 203, Mhmm. 32 To 36 Box Road, Carringba South. Sorry? You said Carringbah, C A R I N G B A H, in New South Wales 2229. Thank you so much. Give me one second. It's Unit 203 Slash 32236 In Box Road, Karen Burr, New Satwell 2229. Correct? Correct. Thank you so much. Let me just go and check with this on our coupon network. 32 To 36 Backwell, Caramba, Southwest, Unit 202. Yes.","start_word":132,"end_word":304,"sentiment":"neutral","sentiment_score":0.007266870156102787},{"text":"This application is serviceable for a super network, David. If you actually have your own router, we could help you connect it and set up within the day.","start_word":305,"end_word":332,"sentiment":"positive","sentiment_score":0.371301144361496},{"text":"Have you tried reviewing our network on the website so that you will also be seeing the current plan we offer? No. I haven't, but I don't have a router. The Optus sent one out for them, but I don't know if that would work. K. So let okay. So we can try because could you tell me the brand name or the model name of the modem? Because the modem must be compatible with the optic fiber. Is it? An optic fiber? Yeah. I'm not sure. Just give me a second to open this up. Definitely. Sure. Waste back your time. It's Optus' own brand one. It says Optus band one. It's their own brand. It's brand new, so I don't know if it's gonna work without me having to pay them for it. Just sometimes Maybe let me I'll figure out a a a modem, and then I'll call you back when we do the okay. connection. Sure. Alright. For this Bye. one no. No. No. Hold on. Because we actually have here an I mean, current plan. If with the contract, you'll have your own I mean, it's a free modem. It's included on the package either twelve months or a twenty four month contract. Yeah. Let me just call Optus first and figure out what I've gotta do with them, and I'll call you back. Sure.","start_word":333,"end_word":562,"sentiment":"neutral","sentiment_score":-0.036830585449934006},{"text":"Again, your address is is serviceable with Supa Network, and we'll be more than happy to get you connected. If in any case that your modem will be compatible, you'll get connected within the day. Alright. Thank you. Thank you so much. Have a great day. Bye bye.","start_word":563,"end_word":610,"sentiment":"positive","sentiment_score":0.49074029674132663}],"average":{"sentiment":"neutral","sentiment_score":0.05114570196209792}}}}